How To Make A Mission Wheel Work For You

Transcription

1 Integrating Call taking and Dispatch in a Virtual Control Room Jörgen CHristmansson Head of Product Management Command and Control

2 What does it take to Provide high-quality Emergency Services? Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 2

3 What does it take to Provide high-quality Emergency Services? Fast arrival at the scene with the right resources! Swift call pick-up 24/7 Fast localization of incident Valid classification of incident Rapid dispatch of appropriate resources Accurate incident information to resources Seamless voice and data communication between different agencies One saved minute is worth Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 3

4 One saved minute is worth Scenario #Op 96 to 01 EUR/min Fire in building Fire not in building Traffic accident Discharge of haz. subst Water damage Storm damage Drowning/Near drowning Animal rescue Landslide/Avalance Other rescues Average Ref: Cost-benefit analysis and life saving-operations, 2004 Jaldell, Henrik, University of Karlstad. Based on data from the Swedish Rescue Services statistical unit. Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 4

5 Agenda The mission wheel CoordCom Flash demo Summary Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 5

6 Mission, Organization, Process, Employees and tools Mission Process Employees Organization Tools Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 6

7 Mission, Organization, Process, Employees and tools High-quality Emergency Services Mission Process Integrated Call-taking and Dispatch Employees Multi-site and multi-agency Organization Tools CC supporting organization and process setup Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 7

8 Integrating Call taking and Dispatch in a Virtual Control Room Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 8

9 Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 9

10 Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 10

11 Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 11

12 Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 12

13 virtual control room for multisite and multi-agency operations Swift call pick-up 24/7 via automatic call distribution Voice, media and data available countrywide in real time Configurable data sharing between agencies Concurrent interview and resource dispatch with free geographical seating Control room System site WAN Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 13

14 Valencia 112 using multi-site and 100+ agency operations Swift call pick-up 24/7 via automatic call distribution Voice, media and data available region wide in real time Configurable data sharing between 100+ agencies Concurrent interview and resource dispatch Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 14

15 Valencia 112 using multi-site and 100+ agency operations Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 15

16 Coordcom Cut response time and saves lives Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 16

17 Contact JÖRGEN CHRISTMANSSON HEAD OF PRODUCT MGMT. COMMAND AND CONTROL Ericsson AB National Security & Public Safety Phone Mobile Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 17

18 Integrating Call taking and Dispatch in a Virtual Control Room Ericsson Internal EAB/FAS/AM-11:0016 Uen, Rev C Page 18