How to reimage your PC. There is no need to call IT Support or wait for help Use this do-it-yourself guide to reimage your PC

Transcription

1 How to reimage your PC There is no need to call IT Support or wait for help Use this do-it-yourself guide to reimage your PC Version Date: July 2011

2 Copyright 2011 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. The latest version of this guide is available at HP Restricted 2

3 Contents Before you start... 4 Stage 1: Protect your data and settings... 8 Stage 2: Reinstall the operating system Stage 3: Restore your data and settings Other useful tips when you reimage your PC Install applications from Application Self-Service Manager Further help and support HP Restricted 3

4 Before you start How to use this guide Be sure to follow the reimage instructions step-by-step beginning at Step 1. Recommended print this document and refer to it as you work through the process. Ensure that you have the minimum requirements on page 6 before you start. Put a check mark in these boxes to help you keep track of your progress. A green box with a check mark indicates an automated process. Is this guide for me? This guide provides step-by-step instructions for you to reimage your PC. Reimage refers to the reinstallation of the standard HP PC COE version of Windows Vista, Windows 7, or Windows XP on a PC. To use this guide: Your PC must run Windows XP, Windows Vista, or Windows 7. You must want to reimage your PC with HP s standard PC COE version of Windows XP, Windows Vista, or Windows 7. Note: You do not need to reimage with the same Windows operating system that your PC currently runs. You must protect the business data and Windows settings on your PC before you reimage it. You must have a backup copy available to restore on your reimaged PC the reimage process includes the removal of all your data from the hard drive on your PC. Note: If you reimage a pre-owned PC, you should not back up the previous owner s data let the reimage process remove it. This guide describes how to protect and restore data and settings with standard HP tools such as: HP s PC Backup service to protect your business data. Follow-Me Settings to save and restore your customized Windows Vista and Windows 7 settings only if you currently run Windows Vista or Windows 7 on your PC and you reimage with Windows Vista or Windows 7. McAfee Total Protection to protect your data against virus infections. You must have your own backup of any personal data on your PC before you reimage it HP tools do not support the backup and restore of your personal data. You must be able to connect to the HP network either in an HP office or from a remote location via VPN at all stages of the reimage process. HP Restricted 4

5 The guide does not discuss: How to move from your current PC to a different PC you can find migration instructions to move from an old PC to a new PC at How to set up a brand new PC you can find step-by-step set-up instructions for a new PC at Why reimage my PC? You might want to reimage your PC when: You are experiencing software or performance problems with your PC and think the problem could be solved when you reinstall the operating system and other software. Your PC has been infected by a non-removable virus. You have received a used replacement PC and want to ensure that all old data is removed before you use it. You want to change operating systems but keep your current PC. Benefits of reimaging your PC include: Eradication of malware/spyware/virus infections or of other hidden software problems that have accumulated over time Performance improvement by the removal of unnecessary settings and applications. Important before you start Be aware of the following before you attempt to reimage your PC: You will delete everything from your hard drive during the reimage process you must have an up-to-date backup of all data on your PC that you want to keep before you reimage. You will lose some settings, particularly application specific settings, and will have to recreate them manually. You will need to reinstall all applications not supplied as part of HP s standard PC COE image. You may need to enter serial codes, license keys, and other configuration data when you reinstall the applications. It can take several hours to return to a fully working system, particularly if you have a large amount of data to restore and many applications to reinstall. What will be restored when I reimage? The following will be restored to your reimaged PC if you follow the steps in this guide you must use HP s PC Backup service and Follow-Me Settings (Windows Vista/Windows 7 only) to protect your data and Windows settings: All business data that was backed up before you reimaged (e.g., via HP s PC Backup service). All personal data you backed up your own data before you reimaged. Windows Vista/Windows 7 only settings and some Microsoft Office application settings can be restored if they were saved via Follow-Me Settings before you reimaged. For details see HP Restricted 5

6 Minimum requirements The following are the minimum requirements you need to use this guide to reimage your PC. The guide includes instructions on installation of the required software on your PC if it is not already installed. Note: In this guide, the term old PC refers to your current PC before you reimage. The term reimaged PC refers to your PC after you have reimaged it. Requirement Details More information Latest version of this guide Power supply Connection to the HP network Working Windows PC Check this page on the PC Setup website to ensure that you are using the latest version of this guide: Note: Since your PC is not always available during the reimage process, you should print the guide. Your PC must be plugged into a working power supply. Your PC must be connected to the HP network, either locally at an HP office or remotely via VPN. Your current PCs must be an HP standard computer with HP s standard PC COE version of Windows Vista, Windows 7, or Windows XP. You may want to install PC backup and perform a full backup to ensure that you can recover your business data after you reimage the PC. PC Backup Follow-Me Settings Time The default settings in HP s PC Backup service also protect information saved by the Follow-Me Settings tool. The steps in this guide describe how you can use Follow-Me Settings to save Windows Vista/Windows 7 settings on your current PC and then restore them after you reimage. Installation instructions for Follow-Me Settings, if you do not already have it, are given later in this guide. You should allow at least 90 minutes to re-install the Windows software on your PC. Note: Dependent on how much data you have backed up and the speed of your network connection, it could take several additional minutes to several hours to fully restore all your data. This guide includes some tips on how to get back to work quickly. HP Restricted 6

7 Overview reimage process There are three main stages when you reimage your PC as shown below. Note: Hold the Ctrl key and click a stage to jump to the section that describes the steps required. Stage 1: Protect your data and settings Stage 2: Reinstall the operating system Stage 3: Restore your data and settings Ensures that you have an up-todate, virus-free backup of the data and settings from your current PC. If you will reimage a pre-owned PC, skip this step. Reinstalls the standard HP PC COE version of Windows XP, Windows Vista, or Windows 7 on your PC. This stage deletes everything from your hard drive. Restores the data and settings on to your PC. HP Restricted 7

8 Stage 1: Protect your data and settings Stage 1: Protect your data and settings Stage 2: Reinstall the operating system Stage 3: Restore your data and settings Stage 1 ensures that an up-to-date, virus-free copy of your business data and settings is available to be restored on your reimaged PC. This stage consists of the following steps: Note: Hold the Ctrl key and click a step to jump to the detailed description. Step 1 - Prepare your PC Step 2 - Install Follow-Me Settings on your PC (Windows Vista/Windows 7 only) Step 3 - Ensure you have saved your Windows settings (Windows Vista/Windows 7 only) Step 4 - Install the PC Backup software Step 5 - Virus check all data on your hard drive (McAfee) Step 6 - Ensure that you have a backup of your latest business data Be sure to follow the instructions step-by-step beginning at Step 1. Note. Follow-Me Settings and HP s PC Backup service run in the background to automatically protect your data and settings they are stored at an HP networked data center. However, if you know you are about to reimage your PC, you can ensure that you have the latest possible version of your data and settings available to restore via the steps that follow. HP Restricted 8

9 Step 1. Prepare your PC 1. Ensure that you can access this guide during the entire process. Some steps in this procedure mean that you cannot always view this Reimage Guide on your PC. Ensure that you can either view the guide on another PC until you complete the steps, or print the guide before you start. The latest version of this guide is downloadable from 2. Ensure that your PC is connected to the HP network. Your PC must be connected to the HP network, either locally at an HP office or remotely via VPN, to complete these steps. Note: If your PC is a laptop, ensure that it is plugged in to a working power supply so the battery does not run out before you complete the steps. 3. Log on with your standard HP user name and password. Log onto your PC, as normal, with your standard HP domain account AMERICAS, ASIAPACIFIC, or EMEA. This account must be a local administrator for the PC. If you used the account to set up the PC when you first got it or if you reimaged your PC in the past, then the account will be an administrator. Otherwise, go to this article to set your account as an administrator: 4. Close any active applications on your PC. Do not use your PC to run any applications other than as directed in these steps. HP Restricted 9

10 Step 2. Install Follow-Me Settings on your PC (Windows Vista/Windows 7 only) Important: Perform this step only if your PC runs Windows Vista or Windows 7 and you intend to reimage with Windows Vista or Windows 7. Follow-Me Settings saves your customized Windows Vista/Windows 7 settings and can restore them after you reimage your PC. Note: If Follow-Me Settings version 2 or later is already installed on your current PC, go to Error! Reference source not found.. To check if Follow-Me Settings is installed on your PC: 1. Click the Windows Start button. 2. Click All Programs Backup and Restore. You should see an entry for Follow-Me Settings (FMS) if it is installed: 3. If it is not installed, use Application Self-Service Manager to install the package Follow-Me Settings (see page 27). During the installation, the set up program schedules Follow-Me Settings to automatically save your settings every week on a random day and time during normal business working hours. Follow-Me Settings will automatically run in the background at that time without any action on your part. HP Restricted 10

11 Step 3. Ensure you have saved your Windows settings (Windows Vista/Windows 7 only) Important: Perform this step only if your PC runs Windows Vista or Windows 7 and you intend to reimage with Windows Vista or Windows 7. You must save your Windows settings before you reimage your PC: 1. Click the Windows Start button and then click All Programs Backup and Restore Follow-Me Settings (FMS). or Click the Windows Start button, type Follow in the Start Search box, and click Follow-Me Settings (FMS) in the search results to start the Follow-Me Settings application. 2. The first Follow-Me Settings screen that is displayed enables you to save your settings. Note: If you click one of the other tasks on the page to browse away from this screen, click the Save My Windows Settings task in the left navigation pane to return to it. 3. Click the Save My Windows Settings button on the right pane. HP Restricted 11

12 5. If prompted, close each application that is listed by Follow-Me Settings and then click the Continue button. Note: If Microsoft Outlook is one of the listed applications and the Microsoft Outlook icon isn t on your Windows taskbar, it could be that the Microsoft Outlook process is still active in the background. Click the Continue button and Follow-Me Settings will try to end the process. If Microsoft Outlook continues to appear in the list of open applications after you click Continue, see this Get IT article: Important: The Follow-Me Settings save can take 15 minutes or longer, based on how many custom Windows settings you have on your PC. Do not run other applications until the save is complete! 6. The Follow-Me Settings screen displays a message when the settings have been saved successfully. 7. When the save is complete, click Close to close the Follow-Me Settings application. HP Restricted 12

13 Step 4. Install the PC Backup software This guide assumes you will use the HP PC Backup service to backup your data. You can optionally use your own backup solution. Note: If the PC Backup software is already installed on your current PC, go to Step 6 on page 15. You can check if PC Backup is installed on your PC as follows: 1. Click the Windows Start button. 2. Click All Programs Backup and Restore. You should see an entry for PC Backup if it is installed. 3. If it is not installed, use Application Self-Service Manager to install the package with name PC Backup (see page 27). Important: You must close all applications, especially Microsoft Outlook, before you install this software and make sure that you are logged onto your PC as normal with your domain account (AMERICAS / ASIAPACIFIC / EMEA only). HP Restricted 13

14 Step 5. Virus check all data on your hard drive (McAfee) To avoid the restore of any infected files to your reimaged PC, you should run a virus check on your hard drive and then update your backup to reflect any changes made by the virus check. For detailed instructions about how to scan your PC for viruses, refer to the following GetIT article: McAfee Total Protection ( ) a. Right click the icon in the System Tray (lower right-hand corner of your screen) and click Managed Features b. Click VirusScan Enterprise. c. Right-click Full Scan and then click Start. d. VirusScan will scan the computer. If it finds a virus, it will attempt to clean, quarantine, or delete the file. Note: If McAfee is unable to resolve the problem, or if virus symptoms continue, follow the deep virus cleaning instructions at: Note: During the scan process, internet cookies will be detected and removed in accordance with security policy. Cookies are not malicious and do not place the PC at risk. They are regarded as a Potentially Unwanted Program (PUP). e. Reboot your PC. HP Restricted 14

15 Step 6. Ensure that you have a backup of your latest business data 1. Close all other files and programs that are open and/or operational. 2. Click the Windows Start button and then click All Programs Backup and Restore PC Backup. 3. Click the Backup now button in the lower right corner of the PC Backup Agent window: 4. When the Backup is complete, you will receive a successful completion message similar to the one below: 5. Double-check that your latest data and saved settings are available for restore: a. Click Retrieve in the main left menu. b. Navigate through the folders in the right pane. Important: You must not do any further work on your PC (other than directed by the reimage process) that might change your settings or data! HP Restricted 15

16 Stage 2: Reinstall the operating system Stage 1: Protect your data and settings Stage 2: Reinstall the operating system Stage 3: Restore your data and settings Stage 2 reinstalls HP s standard PC COE version of Windows XP, Windows Vista, or Windows 7 onto your PC. The stage consists of the following steps: Note: Hold the Ctrl key and click a step to jump to the detailed description. Step 1 - Obtain the latest version of the Windows operating system Step 2 - Obtain the latest Windows Vista or Windows 7 Set up Guide Step 3 - Follow the Set up Guide to install Windows 0 - HP Restricted 16

17 Let PC COE install the latest updates on your PC Step 5 - Ensure the virus definitions are up to date (McAfee Total Protection) Step 6 - Re-install PC Encryption This stage reformats your hard drive! Ensure that you carefully followed every step in Stage 1 to protect your data and settings before you begin this stage. HP Restricted 17

18 Step 1. Obtain the latest version of the Windows operating system Go to the PC Setup website to determine how to obtain a copy of the latest version of the Windows XP, Windows Vista, or Windows 7 PC COE DVDs: Important: Only use the latest version of the PC COE software as indicated on the following page: If you use an older version, your PC could be infected with a virus or other malware before your PC is able to download and install the latest PC COE patches. Step 2. Obtain the latest Windows Vista or Windows 7 Set up Guide Go to to download the appropriate Windows PC COE set up guide for step-by-step instructions to install the operating system. Be sure to print the guide, because you will not be able to view it on your PC after you start the reinstallation of Windows. Step 3. Follow the Set up Guide to install Windows Follow the detailed step-by-step instructions in the set up guide to install Windows on your PC. In summary you need to: 1. Boot your PC from the installation DVD you obtained in Step 1: a. Insert the DVD into your PC with the label facing upwards b. Press the power button on your PC for six seconds to force it to turn off c. Turn on your PC and watch the screen very closely for the following prompt, which only appears briefly: Press any key on your keyboard as soon as you see this message. If you miss your opportunity to press a key while the above message is displayed, go back to Step b. and try again. Note: If your PC does not display the Press any key message after you turn on your PC, turn it off and then turn it back on to try again. If it still doesn t display the message, follow the instructions in the set up guide (downloaded in Step 2) to enable your PC to boot from the image DVD. 2. Follow the instructions displayed by the set up wizard that automatically starts. HP Restricted 18

19 Step 4. Let PC COE install the latest updates on your PC After you set up your PC, PC COE checks for the latest updates when you log in for the first time and automatically installs any available updates. While the update is taking place, an animated blue icon appears in the Windows taskbar. Note: Wait until the icon disappears before you proceed with Stage 3 to recover your data and settings. You may be prompted to restart your PC to complete the automatic update. It can take 15 minutes or longer for the updates to complete. Step 5. Ensure the virus definitions are up to date (McAfee Total Protection) 1. If this icon is in your System Tray (the lower right-hand corner of your screen): a. Right-click on the icon and click Update Security. b. When this update is completed, the AV software will be up to date. 2. If this icon is not in your System Tray (the lower right-hand corner of your screen, or this icon is there, go to the following location and save this file to the PC: 3. Click the file you downloaded to install the McAfee Total Protection suite. 4. Upon successful installation, reboot the PC. 5. Reconnect to the HP network. 6. Right-click the icon and click Update Security. 7. When completed, right-click the icon and select McAfee Agent Status Monitor. 8. Select Check New Policies and wait for the update to complete. 9. Select Enforce Policies and wait for the update to complete. Step 6. Re-install PC Encryption Follow these instructions to reinstall encryption on your PC: Important: The installation program will prompt you for a PC Encryption password use the same 6- digit password you previously used on your PC before you reimaged. Note: If you qualify for a waiver and already have one filed for this PC, you do not need to submit another one. Note: You do not need to wait for your hard drive to be completely encrypted before you continue to Stage 3. HP Restricted 19

20 Stage 3: Restore your data and settings Stage 1: Protect your data and settings Stage 2: Reinstall the operating system Stage 3: Restore your data and settings Stage 3 restores the data and settings that you protected in Stage 1 to your newly set up PC. This stage consists of the following steps: Note: Hold the Ctrl key and click a step to jump to the detailed description. Step 1 - Install the PC Backup Step 2 - Perform a full restore of your data Step 3 - Virus check your restored data Step 4 - Install Follow-Me Settings (Windows Vista and Windows 7 only) Step 5 - Restore your Windows Vista settings (Windows Vista and Windows 7 only) Step 6 - Manually configure any Windows settings that were not restored You may want to start using your PC before your data and settings are restored. If you use applications before the restore procedure is complete, you may lose some program settings from your previous PC, and you may temporarily see warning messages when you start some applications until all of your data is restored. For example, you may temporarily see warning messages that Personal Folders cannot be found if you start Microsoft Outlook before your Personal Folder (.pst) files are restored. These messages should disappear after you restore all your data. HP Restricted 20

21 Step 1. Install the PC Backup software Important: To restore your data, you must install the same PC Backup software that you used to back up your data. 1. Close all applications, especially Microsoft Outlook, before you install the PC Backup software, and ensure that you are logged into your PC as normal with your domain account (AMERICAS / ASIAPACIFIC / EMEA only). 2. If you use the HP PC Backup service, reinstall it using Application Self-Service Manager (see Install applications from Application Self-Service Manager on page 27). Step 2. Perform a full restore of your data Important: It could take several hours to restore your data. Refer to Other useful tips when you reimage your PC on page 26 for ways to work productively on your PC while the restore is taking place (e.g., read your ). 1. From the Start menu, click All Programs Backup and Restore PC Backup. 2. Click the Retrieve tab on the left-hand side of the PC Backup window. 3. Check the box next to C: to select all files and then click the Retrieve button on the lower right. 4. After you click the Retrieve button, change the default options as follows: a. Select Save files in their original locations. b. Select Overwrite the files currently on my computer so all files will go back to the same state they were in as of your last successful backup unless you have already started saving new or changed files onto your PC that are newer than your last backup. 5. Click the Retrieve button to retrieve your files. 6. If the retrieval completes with the message Retrieve Completed Successfully, go to the next step. 7. If the result is Retrieve Completed with Warnings, then click View Details to determine whether any necessary files were not retrieved successfully. 8. You have restored all files if your Retrieve window only shows a C: drive under Computer. Otherwise, if there is a D: drive (i.e., you previously used the EDS XP COE image), then use the following steps to retrieve the rest of your files: a. Check the box next to D: to select all files, and then click the Retrieve button on the lower right. b. When the Retrieve window is displayed, keep the default retrieve options Save all files in folder and Rename the files being retrieved. Check the box to Maintain original folder structure, and then click the Retrieve button to retrieve your files. c. If the retrieval completes with the message Retrieve Completed Successfully, go to the next step. HP Restricted 21

22 d. If the result is Retrieve Completed with Warnings, then click View Details to determine whether any necessary files were not retrieved successfully. Step 3. Virus check your restored data (McAfee Total Protection) 1. Right click the icon and click Managed Features. 2. Click VirusScan Enterprise. 3. Right-click Full Scan and click Start. VirusScan will scan the computer. If it finds a virus, it will attempt to clean, quarantine, or delete the file. Step 4. Install Follow-Me Settings (Windows Vista and Windows 7 only) Important: Perform this step only if your PC ran Windows Vista or Windows 7 and you have reimaged with Windows Vista or Windows 7. Note: By default, the HP PC Backup service restores the folder that contains your saved Windows settings called MySavedSettings located under your Documents folder. If you have excluded the folder in the PC Backup software, you must reselect it for restore. 1. Close all other applications running on your PC. 2. Use Application Self-Service Manager to install the package named Follow-Me Settings (see Install applications from Application Self-Service Manager on page 27). During the installation, the set up program schedules Follow-Me Settings to automatically save your settings every week on a random day and time during normal business working hours. Follow-Me Settings will automatically run in the background at that time without any action on your part. Step 5. Restore your Windows Vista settings (Windows Vista and Windows 7 only) Important: Perform this step only if: Your PC ran Windows Vista or Windows 7 and you have reimaged with Windows Vista or Windows 7. You saved your settings with Follow-Me Settings version 2 or later. To restore your Windows settings via Follow-Me Settings: 1. Click the Windows Start button and then in the Start Search box, type Follow. 2. Click Follow-Me Settings (FMS) in the search results under the Programs heading to start the Follow-Me Settings application. 3. Click Restore My Windows Settings in the left pane of the Follow-Me Settings application to start the restore. 4. If Follow-Me Settings displays a popup message saying No settings available from a previous Windows installation, then click the link on the popup to obtain advice on how to find your saved settings. Note: You can only restore the settings that were saved on your PC before you reimaged it. HP Restricted 22

23 5. In the list of saved settings, click the radio button next to the settings that you want to restore and click the Restore My Windows Settings button. The most recent settings file is at the top of the list of files these settings files were restored when you restored your data using PC Backup. In the table of settings on the Restore My Windows Settings screen, the From column indicates where the settings were saved: This PC Different PC The settings were saved on this PC before you reimaged it. The settings were saved on a different PC. Note: You may see the popup message at the right after you click the Restore My Windows Settings button. It indicates that the settings you have selected to restore do not contain information about your printer settings. You can either continue or cancel and try to restore one of the other saved settings files. If you decide to continue to restore these settings, you must manually define your printers after Follow-Me Settings has restored your settings. Click the link on the message to see a Get IT article for more information: 6. If prompted, close any open applications that are listed by Follow- Me Settings and then click the Continue button. Note: If Microsoft Outlook is one of the listed applications and you cannot see Microsoft Outlook running in your Windows taskbar, it could be that the Microsoft Outlook process is still running in the background. Click the Continue button and Follow-Me Settings will try to end the process. If Microsoft Outlook continues to appear in the list of open applications after you click Continue, you can get more help from this Get IT article: HP Restricted 23

24 7. Monitor the progress of the Follow- Me Settings restore. A restore can take 15 minutes or longer, dependent on how many custom Windows settings you have on your PC. Important: Do not run other applications until the restore is complete. If a long amount of time passes without activity in the progress bar, be sure to look for hard drive activity to determine that the restore process is still under way. Note: You cannot exit Follow-Me Settings while it is in the middle of the restore process. You must wait until the restore is complete. If a restore seems to have taken a long time over an hour refer to this Get IT article to close Follow-Me Settings: 8. When the restore has completed successfully, Follow-Me Settings displays a pop-up box to inform you that you must log off and log back on for the newly restored Windows settings to take effect. Click the Log Off button to log off now. Note: You may see a warning popup message if Follow-Me Settings was unable to restore your printer settings. You must manually configure your printers if you see this popup message. Click the link on the popup message to view this Get IT article for more information: page.documentdetail?docid=km HP Restricted 24

25 Step 6. Manually configure any Windows settings that were not restored After you log on again, you may find that some settings are not restored. Specifically, you must: 1. Set your default printer this setting cannot be saved by Follow- Me Settings: a. Click the Windows Start button b. Type Printers in the Start Search box and then click Printers under the Programs heading in the search results. The Printers control panel window is displayed to show all currently defined printers. c. Right-click the printer you want to be the default printer and then click Set as Default Printer. 2. Redefine any network connections that you had defined on your old PC image. Currently, these definitions cannot be saved and restored via Follow-Me Settings. 3. Redefine keyboard layout, if necessary. Follow-Me Settings restores the same keyboard layout that was used when you saved your settings. If you have moved to a different keyboard layout than was on your old PC image, the keyboard layout restored by Follow-Me Settings may not be correct. For example, the old PC image may have used a US keyboard and the new PC image has a German or French keyboard. Change your keyboard layout as follows: a. Click the Windows Start button and click Control Panel to open the Windows Control Panel. b. If you view the Control Panel in standard Windows Vista/Windows 7 mode, click the Change keyboards or other input methods link under Clock, Language, and Region. The Keyboards and Languages tab of the Regional and Language Options window is displayed. HP Restricted 25

26 c. If you use the Classic View for the Control Panel, double click the Regional and Language options icon in the Control Panel and select the Keyboards and Languages tab in the Regional and Language Options window that is displayed. d. Click the Change Keyboards button and then click Add on the General tab of the Text Service and Input Languages window. e. On the Add Input Language window, scroll to find the entry for the language of your keyboard, and then expand the entry to find the specific keyboard you use. Select the keyboard and then click the OK button. The Text Services and Input Languages window is redisplayed. f. Select the language for the new keyboard in the Default input language drop-down list. g. You may want to select the old language under Installed Services and click the Remove button. h. Click the OK button to close the Text Services and Input Languages window. i. Click the OK button to close the Regional and Language Options window. j. Close the Control Panel. HP Restricted 26

27 Other useful tips when you reimage your PC This section contains tips to help you get back to work quickly after you reimage your PC: How to use before your PC is fully available You can read and send your HP at any PC one you have borrowed from a colleague or a temporary replacement you received from Deskside Support. There are two ways you can access your HP Microsoft Outlook at a PC where you can log on using your normal HP windows user name An Internet browser-based program called Outlook Web Access, which you can use at any PC connected to the Internet you must have a DigitalBadge to use this method. Microsoft Outlook Note: You may encounter some minor problems if you start Microsoft Outlook on your reimaged PC before your data and settings are completely restored. You should consider whether you want to wait or use the Outlook Web Access (OWA) to avoid these minor problems. 1. Log onto the PC with your normal HP Windows user name and password (e.g., EMEA\ssmith). 2. Start Microsoft Outlook. If you have never used Microsoft Outlook on the PC before, you may be prompted to enter your account details. You should now be able to read and send s as normal. You may not be able to access saved messages, however, if you had been using local Personal Folders (.pst files) until those.pst files are restored by PC Backup. Note: You may temporarily see pop-up messages that your Personal Folders cannot be found if you start Microsoft Outlook before your Personal Folder (.pst) files are restored by PC Backup. These messages should disappear after you have restored all your data. Click OK or Cancel to close the pop-up messages. Outlook Web Access (OWA) You can use Microsoft s Outlook Web Access (OWA) to access your Exchange mailbox from inside the HP network or from the public Internet. The web link you should use to access OWA depends on whether you are connected to the HP network or not: If you are connected to the HP network either at an HP office or remotely via VPN go to If you are not connected to the HP network, go to Note: Use from the public internet requires a DigitalBadge, class B or class A. To obtain a DigitalBadge (class B or class A), see the DigitalBadge website at You can use most web browsers to access OWA, although some features such as spell check and personal distribution lists are available only when you use OWA via Internet Explorer. In Internet Explorer, OWA looks and feels very similar to Outlook HP Restricted 27

28 Install applications from Application Self-Service Manager 1. Click the Intelligent Desktop Assistant icon in the Windows taskbar and then click Application Self-Service Manager. 2. Scroll to find the application you want to install (e.g., Follow-Me Settings). 3. Click the Install button ( ) (or right-click the entry and select Install) to start the installation. The installation takes only a few minutes, and you may see a pop-up message that shows the progress of the installation. For example: A green check and the status of Installed is displayed next to the entry when the program has installed successfully. For example: 9. After installation is complete, click the Close button ( ) in the top right corner to close Application Self-Service Manager. HP Restricted 28

29 Further help and support For support and FAQs, double-click the Get IT support icon your Windows toolbar. on your desktop or in the notification area of You can also find out more about how to set up a PC, the HP PC Backup service, and Follow-Me Settings at these websites: Set up your PC HP PC Backup service Follow-Me Settings Antivirus HP Restricted 29