Meter for Customer (M4C): The Customer as The Core Business. Metering, Billing and CRM/CIS Europe 2005 Ing. Mario M. De Nicolo

Transcription

1 Meter for Customer (M4C): The Customer as The Core Business Metering, Billing and CRM/CIS Europe 2005 Ing. Mario M. De Nicolo

2 REMOTE METER MANAGEMENT: Cui prodest? Environment Distribution Sales Customer

3 OPPORTUNITIES = BENEFITS Sure Reading Reading Costs Work s Order costs no more necessary Costs management of Historical situation costs Management of extimated reading Costs management of informatics system Pre-paied management Assets optimization Best services to the customers Network balancing New opportunities for profitable services Loyalty of profitable customers

4 HYPOTHESIS FOR THE ANALYSIS Utility with GAS Domestic Customers Implementation Domestic Metering with solenoid valve (e-metering) Metering on the 100% of customers Worst case

5 TYPOLOGY OF COSTS IN 5 YEARS Solution costs Software Hardware + SW base + installation Project Devices + installation Operating cost (5 years) GSM Traffic Maintenance (HW, SW, devices) TOTAL in 5 Years

6 TYPOLOGY OF BENEFITS Benefits Measurable Calculable Estimable Costs reduction and increase of cash flow Related to a perceptible and valuable phenomenon Not Measurable Example: Social or image benefits Source: AIPA Valutazione economica dei progetti

7 MEASURABLE BENEFITS (CALCULABLE) Reading costs Work Orders costs Estimated reading costs IT system costs Costs removal of all activity related to manual meter reading Costs removal of some activities as new connections, changing, etc. Real consumption invoice, claims reduction, etc. Less complex IT system, better organization and management of data Pre-paid contracts Load profile management Trading management Improved services to customers New services to customers Improvement customer profile Cash flow increasing due to anticipated payments improvement in network balancing and increase the asset value improvement in energy acquisition activities Multi-hours tariffs, ad hoc contracts, etc. GAS leak alarms, social alarms, etc. customers segmentation, marketing activities, customers loyalty, etc.

8 TOTAL CALCULABLE BENEFITS Global Revenues (5 Years) Reading Costs Work Order Costs (no more necessary) Maintenance costs of Historical data Management costs of estimated reading TOTAL Pay Back in 5 years

9 THE UTILITY KEY ELEMENTS (SALES) Who are the Customers? Domestic Commercial Industrial When they consume? How much they consume? Call Center Sportello Web

10 E-METERING: remote metering solutions e-metering: under this name we can consider all the solutions for remote metering and remote management totally open and independent from the point of delivery (domestic, industrial and commercial) and the service considered (gas, electricity, water, etc.) The Technological Architecture of an e-metering solution should allows: multi-service remote metering; devices remote management; integration with all the other systems used; implementation of Value Added Services (e-home). Load Profile

11 ENERGY DATA MANAGEMENT FOR DATA FIELD ANALYSIS The Energy Data Management (EDM) system allows to manage and to analyse deeply the data obtained from the devices reading on the field. Thanks to this data the Utility can define the Consumption Profile. Electronic Meter Reading (EMR) EDM System: Benefits Management of big data volume Self-Reading Data aggregation EDM Peak analysis (AMR) Identification of the profile curves (AMR) Automated Meter Reading (AMR) Statistics elaboration Definition of ad hoc contracts (AMR)

12 DOMESTIC CUSTOMERS 1 Case Family of 4 people: home wife, husband in career, two children Consumptions concentrated in the daily hours 2 Case Family of 4 people: wife and husband both workers, two children n Case Man / Woman Single, worker Consumptions concentrated in the evening and in the Weekend Consumptions concentrated in different periods especially in the Weekend

13 MEASURABLE BENEFITS (CALCULABLE) Reading costs Work Orders costs Estimated reading costs Load profile management Costs removal of all activity related to manual meter reading Costs removal of some activities as new connections, changing, etc. Real consumption invoice, claims reduction, etc. improvement in network balancing and increase the asset value Pre-paid contracts Cash flow increasing due to anticipated payments IT system costs Less complex IT system, better organization and management of data Trading management Improvement in energy acquisition activities Improved services to customers Multi-hours tariffs, ad hoc contracts, etc. New services to customers GAS leak alarms, social alarms, etc. Improvement customer profile Customers segmentation, marketing activities, customers loyalty, etc. Improved services to customers New services to customers Multi-hours tariffs, ad hoc contracts, etc. GAS leak alarms, social alarms, etc.

14 METER FOR CUSTOMER: M4C Customer