SAMPLE ASSESSMENT KIT. BSB41307 Certificate IV in Marketing

Transcription

1 SAMPLE ASSESSMENT KIT BSB41307 Certificate IV in Marketing I n c l u d e s : A s s e s s m e nt Tasks M a r k i n g G u i d e M a p p i n g A s s e s s m e nt R e c o r d T o o l

2 ASSESSMENT TASKS BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Student name: Date submitted:

3 ASSESSMENT PLAN Assessment plan The following outlines the requirements of your final assessment for BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements. You are required to complete all tasks to demonstrate competency in this unit. This unit is assessed through the following: Assessment Requirements Completion of short answer questions Project Case Studies Method of Assessment Written activities Project Written activities All assessments will ensure that the principles of assessment and rules of evidence are adhered to. The principles of assessment are that assessment must be valid, fair, reliable and consistent. The rules of evidence state that evidence must be sufficient, valid, current and authentic. If reassessment is required, you will be given the chance to resubmit the assessment task. You will have up to three opportunities to resubmit each assessment task. If, after the third attempt, the assessment is still not satisfactory your trainer/assessor will make alternative arrangements for assessment. Agreement by the learner Have you read and understood what is required of you in terms of assessment? Yes No Do you understand the requirements of this assessment? Yes No Do you agree to the way in which you are being assessed? Yes No Do you have any special needs or considerations to be made for this assessment? If yes, what are they? Yes No Do you understand your rights to appeal the decisions made in an assessment? Yes No Student name: Student signature: Date: Assessor name: Assessor signature: Date: AT BSBWHS401B (Marketing) V Page 3

4 ASSESSMENT TASK 1 Assessment Task 1: Short answer questions Student instructions You will be examined on the following questions and will have up to 60 minutes to write down your answers. This is a closed book examination. To be assessed as competent for this assessment, you must answer all questions correctly. If your assessor finds that you have not completed one or more questions successfully, your assessor will discuss reassessment options with you. You may need to redo all or part of the assessment. Write down your answers on a separate sheet of paper with the answer for each question clearly numbered Question 1 Explain the primary duty of care to workers for a person conducting a business or undertaking (PCBU). Question 2 In a sentence or two, describe the Work Health and Safety (WHS) responsibilities of workers whilst at work? Question 3 Provide three reasons why it is important to consult with staff when implementing or reviewing WHS procedures and policies in the workplace? Question 4 List five (5) examples of WHS documentation that should be accessible and available to staff. Question 5 Write down the names of six of the twelve model codes of practice that have been endorsed by Safe Work Australia. Question 6 The Work Health and Safety Regulations 2011 state how to manage risks to health and safety with regard to hazardous manual tasks. List some of the issues that should be addressed when determining control measures in the workplace. Question 7 It is Friday 16 August It is 10am and you are working with Fred Marino in the storage area. Fred has worked with you full time for 10 years. Fred suddenly slips over and falls heavily. Fred is in pain and he says he may have injured his right arm. You see that the floor is wet underneath him from a water spill. You have been asked by the WHS safety representative to complete an accident report form because you saw Fred slip over. It is confirmed that Fred did sprain his arm. Use this accident report form to fill out the information about the accident. For any fields that you do not have details for (e.g. phone numbers, date of birth etc.) you can make these up using appropriate formats. Use your own personal information for section 3. AT BSBWHS401B (Marketing) V Page 4

5 ASSESSMENT TASK 1 Accident Report Form Who was involved? Employee Contractor Other What was the outcome? Near miss Injry 1. DETAILS OF INJURED PERSON Name: Phone: (H) (W) Address: Gender: Male Female Date of birth: Position: Experience in the job: (years / months) Work arrangement: Full time Part time Casual Other 2. DETAILS OF INCIDENT Date: Location: Time: Describe what happened: 3. DETAILS OF WITNESSES Name: Phone: (H) (W) Address: 4. DETAILS OF INJURY Type of injury: Cause of injury: Location on body (ie back, leg, arm, head): 5. HAZARDS Please identify any hazards that may have contributed to or caused this injury: Signed: Date: AT BSBWHS401B (Marketing) V Page 5

6 ASSESSMENT TASK 2 Assessment Task 2: Work Health and Safety Project This assessment task requires completion of five (5) activities as identified below. You will need complete all of the tasks satisfactorily in order to be assessed as competent. The tasks to be completed are based on the following scenario: You have been appointed as the manager of a newly created team of office professionals. The organisation that you work for is a medium sized company with three departments accounts and finance; multimedia, design and production; and business administration. Your new team consists of four staff, employed to take care of the office administration. Your role is Office Manager and it is your responsibility to provide information and training for your staff. You have decided to conduct a number of information and training sessions with the new staff with the first one focussing on Work Health and Safety (WHS). You would also like to consult with your staff to identify further training needs with regard to Work Health and Safety as you believe that this is a key area for training for new staff. The assessment task requires you to: Create three simple handouts to provide to staff at the meeting. Develop and send an agenda prior to the information and training session. Conduct the information and training session. Seek feedback on further training needs. Report on the meeting to your manager. Your assessor will arrange the groups (your team), along with the time for the meeting.appendix A: Presentation Plan Template Part A: Develop handouts As the manager of the work team, you are required to provide information on a variety of organisational policies and procedures. You decide to focus on Workplace Health and Safety and workplace behaviour. You should create a range of information handouts (1 3 as discussed below) to present and discuss at the information and training session. You can research the information you need using the Internet. Please use the following guidelines for handouts: Create clear and concise one (1) page handouts. Use simple and clear language that takes into account social and cultural diversity. For, example, use simple English and avoid colloquial/slang; consider race, religion, culture, age and disabilities when referring to any examples. Use appropriate sized fonts and present well-formatted, grammatically correct information. Make sure the handouts you create use the same layout, font, colours and style. AT BSBWHS401B (Marketing) V Page 6

7 ASSESSMENT TASK 3 Assessment Task 3: Case Studies Case Study 1: Hazard Reports David Santos is the Manager of ABC Company and undertakes a monthly WHS review of work areas, using Team Hazard Reports. David analyses the data and identifies any hazards that are of immediate or foreseeable concern to report to the CEO of the company. Read the completed Team Hazard Report that has been included and answer the following questions. Team Hazard Report Please check your work area for hazards: Date: Reviewer: Department: Jun-13 ANDREW Accounts Work space ergonomics Temperature Lighting Boxes/clutter in walkways Washroom facilities Cabling Safe access and exit from the workplace Recycling containers emptied Up to date information on health and safety displayed Emergency procedures up-to-date and displayed Detail A lot of clutter due to audit on Friday; Julie has reported her chair is non-adjustable. The aircon is dripping water. Audit boxes still in office There are a lot of cables from the new computer installation that are getting under people's feet. Sarah knocked a plug out the other day with her foot. Not sure the date shows November 2010 is this up-to-date? This has not been changed for the past two years Reported Are there any foreseeable hazards; please list: There are boxes all over the place but no one wants to move them in case they hurt their back (quite heavy some of them) Any training needed for workers Sarah has been away with flu 4 days Any Illness or injuries Michael was sick on Tuesday Debbie hurt her back trying to lift one of the audit boxes PLEASE USE THE FOLLOWING PROCEDURE FOR RISK CONTROL: Try to fix the problem Remove any hazards Report any risks to a supervisor AT BSBWHS401B (Marketing) V Page 10

8 MARKING GUIDE BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

9 INTRODUCTION Introduction This is a Marking Guide for BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements, which is to be used by the assessor to guide the assessment process. It includes a copy of all of the assessment tasks provided to the student along with benchmark/example answers to each question or task and/or advice to the assessor on what to look for. It also includes a guide to the assessor on the assessment processes and documents to be used for assessing competency in this unit. This document should be used in conjunction with the Assessment Record Tool. Guide to assessment Assessment documents This document is part of a suite of assessment documents that should be used in conjunction with each other to conduct assessment. Together, these documents provide detailed information to the students about their assessment requirements, guide assessors in their decision-making process, provide benchmark answers, provide appropriate recording tools and demonstrate how the tasks relate to the unit of competency requirements. The documents that are included in this suite are: This Marking Guide this document includes a guide to assessors on the process of assessment, plus a copy of all of the assessment tasks provided to each student along with benchmark and sample answers to each question. Mapping document this document demonstrates how the assessment tasks relate to the unit of competency requirements. Assessment Task Booklet this document is given to the student and provides detailed instructions about the requirements of each assessment task. All information provided in the Assessment Task Booklet is also provided within this document for the assessor s reference. Assessment Record Tool this document is to be used by the assessor to record assessment decisions and outcomes. Within this document there is a checklist for each task that will enable assessors to ensure they accurately record how they reached their assessment decision. Task outcomes and final outcomes for the unit are recorded in this document. The Assessment Record Tool should be used in close conjunction with this Marking Guide. Assessment tasks This unit is assessed through the following assessment requirements: Task 1: Short answer questions Task 2: Project Task 3: Case Studies Students must complete all assessment tasks satisfactorily in order to achieve competency in this unit. MG BSBWHS401A (Marketing) V Page 3

10 ASSESSMENT TASK 1 Assessment Task 1: Short answer questions Student instructions Students are provided with the following instructions: You will be examined on the following questions and will have up to 60 minutes to write down your answers. This is a closed book examination. To be assessed as competent for this assessment, you must answer all questions correctly. If your assessor finds that you have not completed one or more questions successfully, your assessor will discuss reassessment options with you. You may need to redo all or part of the assessment. Write down your answers on a separate sheet of paper with the answer for each question clearly numbered. The assessor should decide when this assessment task should be completed. Note for assessors if the student does not answer one or more questions correctly, depending on the response provided the student may need to redo the question/s under exam conditions. If the answer provided by the student is almost but not quite right, you may verbally question the student to confirm their understanding. If you still do not consider that the student understands the question/s, they will need to redo the relevant questions under exam conditions. Model answers are in red but responses may sometimes vary and it is up to the assessor to identify whether the answer provided is appropriate and sufficient. Question 1 Explain the primary duty of care to workers for a person conducting a business or undertaking (PCBU). Ensure the health and safety of workers. This role requires eliminating risks to health and safety or minimizing risks. Question 2 In a sentence or two, describe the Work Health and Safety (WHS) responsibilities of workers whilst at work? Comply with any reasonable instruction given by the person conducting a business or undertaking (PCBU) to allow compliancy with WHS laws; cooperate with policies and procedures set out by the PCBU. Question 3 Provide three reasons why it is important to consult with staff when implementing or reviewing WHS procedures and policies in the workplace? Ensures participation in procedures, improves WHS through consultation, legislative responsibility, identifies safety hazards and risks, contributes to decision-making process, enables discussion to share health and safety concerns. Question 4 List five (5) examples of WHS documentation that should be accessible and available to staff. Student should list at least five from the following: Notice of WHS meetings, meeting agenda, minutes of meetings, ohs training records, dispute resolution matters, statistics of incidents, risk MG BSBWHS401A (Marketing) V Page 8

11 ASSESSMENT TASK 2 Assessment Task 2: Work Health and Safety Project Assessors are to use the checklists included in relation to this assessment task and included over the following pages. In relation to each activity, assessors should note the following: Read through the assessment tasks provided to students. The way in which the groups are formed and meetings held will be up to the Assessor. It will depend on the size of the class, time restrictions, also the structure of the classroom. Ideally the student should be able to present to a group of four for approximately 20 minutes this would include providing the handouts, discussing them and asking for feedback on training opportunities. Once the groups are formed, the assessor should advise students that this is their group in relation to the WHS Project. Students should have the addresses of each of their group in order to provide an agenda to their group at least 3 days prior to the meeting. This is an assessable component. The assessor should also be included in the group with the agenda. A meeting room should be assigned for each student s meeting. The assessor must also include some noticeable hazards (i.e. relating to the items in the checklist such as boxes in the way, cables in dangerous places) so that when the student is conducting the hazard inspection prior to the meeting, this can be noted down on the inspection checklist. The hazard inspection checklist is included at Appendix A and must be printed off and provided to all students. The assessor should brief team members prior to the meeting about the type of training needs they might raise. These should be in relation to the handouts. The assessor should provide a range of different training needs for each group so that students are researching different training opportunities. The with the report of the meeting must be received by the assessor and team members no later than 3 days after the meeting. Students must be assessed as competent on all activities in this task to be assessed as competent overall for the task. Re-assessment will be in accordance with re-assessment procedures. Assessment instructions provided to students are: This assessment task requires completion of five (5) activities as identified below. You will need complete all of the tasks satisfactorily in order to be assessed as competent. The tasks to be completed are based on the following scenario: You have been appointed as the manager of a newly created team of office professionals. The organisation that you work for is a medium sized company with three departments accounts and finance; multimedia, design and production; and business administration. Your new team consists of four staff, employed to take care of the office administration. Your role is Office Manager and it is your responsibility to provide information and training for your staff. You have decided to conduct a number of information and training sessions with the new staff with the first one focussing on Work Health and Safety (WHS). You would also like to consult with your staff to identify further training needs with regard to Work Health and Safety as you believe that this is a key area for training for new staff. The assessment task requires you to: Create three simple handouts to provide to staff at the meeting. Develop and send an agenda prior to the information and training session. Conduct the information and training session. Seek feedback on further training needs. Report on the meeting to your manager. Your assessor will arrange the groups (your team), along with the time for the meeting.appendix A: Presentation Plan Template MG BSBWHS401A (Marketing) V Page 11

12 ASSESSMENT TASK 3 Assessment Task 3: Case Studies Case Study 1: Hazard Reports David Santos is the Manager of ABC Company and undertakes a monthly WHS review of work areas, using Team Hazard Reports. David analyses the data and identifies any hazards that are of immediate or foreseeable concern to report to the CEO of the company. Read the completed Team Hazard Report that has been included and answer the following questions. Team Hazard Report Please check your work area for hazards: Date: Reviewer: Department: Jun-13 ANDREW Accounts Work space ergonomics Detail A lot of clutter due to audit on Friday; Julie has reported her chair is non-adjustable. Reported Temperature The air con is dripping water. Lighting Boxes/clutter in walkways Audit boxes still in office Washroom facilities Cabling Safe access and exit from the workplace Recycling containers emptied Up to date information on health and safety displayed Emergency procedures up-to-date and displayed There are a lot of cables from the new computer installation that are getting under people's feet. Sarah knocked a plug out the other day with her foot. Not sure the date shows November 2010 is this up-to-date? This has not been changed for the past two years Are there any foreseeable hazards; please list: There are boxes all over the place but no one wants to move them in case they hurt their back (quite heavy some of them) Any training needed for workers Sarah has been away with flu 4 days Any Illness or injuries Michael was sick on Tuesday Debbie hurt her back trying to lift one of the audit boxes PLEASE USE THE FOLLOWING PROCEDURE FOR RISK CONTROL: Try to fix the problem Remove any hazards Report any risks to a supervisor MG BSBWHS401A (Marketing) V Page 15

13 ASSESSMENT RECORD TOOL BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Student name: Date assessed:

14 ASSESSMENT TASK 2 Completed successfully In this task, did the student: Yes No Comments Part B Send an agenda as per the template at least 3 days prior to the meeting? The agenda is to be sent to the team members identified by the assessor, as well as the assessor. Provide an agenda that included all the points for discussion as well as timing? Provide an agenda that is written in simple and clear language that takes into account social and cultural diversity? Part C Conduct a hazard inspection prior to the meeting using the hazard inspection checklist provided? Identify hazards in the meeting room and provide constructive suggestions on corrective actions and future risk control measures? Provide the completed hazard inspection checklist to the assessor prior to the meeting? Conduct the meeting at the allocated time? Explain the purpose of the meeting at the outset? Conduct the meeting according to the agenda sent out? Clearly explain the handouts to team members? Ask questions to confirm that the team has understood the handouts and to seek feedback? Answer any questions asked with clear and concise answers? Ask team members regarding their training need, seek further information to confirm understanding as required and makes notes on feedback? Develop trust and confidence through: Clear presentation of information Asking questions to confirm understanding Encouraging feedback on WHS training needs? ART BSBWHS401A (Marketing) V Page 7

15 RECORD OF ASSESSMENT OUTCOMES Record of Assessment Outcomes This section records all the evidence used to form the final assessment decision. Please document all types of evidence used in this assessment. This is for assessment of BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Student name: Task Outcome Assessment Requirements Satisfactory (S) Not satisfactory (NS) Date Initials 1. Short answer questions 2. Project 3. Case Studies Overall Assessment Outcome (C = Competent, NYC = Not Yet Competent) Assessor Name: Signature: Date: / / ART BSBWHS401A (Marketing) V Page 12

16 Unit Mapping BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Unit Descriptor Application of the unit This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. This unit applies to workers with supervisory responsibilities for implementing and monitoring the organisation s WHS policies, procedures and programs in a work area. The unit applies to individuals with a broad knowledge of WHS policies who contribute well-developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. These workers provide supervision and guidance to others and have limited responsibility for the output of others. Licensing requirements Prerequisites NA NA Assessment Tasks & Assessment Method AT1 AT2 AT3 Elements Performance Criteria Short answer questions Project Case Studies 1. Provide information to the work team about WHS policies and procedures 1.1 Accurately explain to the work team, relevant provisions of WHS Acts, regulations and codes of practice 1.2 Provide information about the organisation s WHS policies, procedures and programs, and ensure it is readily accessible to and understandable by the work team 1.3 Regularly provide and clearly explain to the work team, information about identified hazards and the outcomes of risk assessment and control Case 2 2. Implement and monitor participation arrangements for monitoring WHS 2.1 Communicate to workplace parties the importance of effective consultation mechanisms in managing health and safety risks in the workplace 2.2 Apply consultation procedures to facilitate participation of the work team in managing work area hazards Q 3 Part A & C Part C 2.3 Promptly deal with issues raised through consultation, according to organisational consultation procedures and WHS legislative and regulatory requirements Part C, D & E MAP BSBWHS401A (Marketing) V Page 1

17 Unit Mapping BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Assessment Tasks & Assessment Method AT1 AT2 AT3 Elements Performance Criteria Short answer questions Project Case Studies 2.4 Promptly record and communicate to the work team the outcomes of consultation over WHS issues Part E 3. Implement and monitor organisational procedures for WHS training 3.1 Identify WHS training needs according to organisational requirements, and WHS legislative and regulatory requirements 3.2 Make arrangements to meet WHS training needs of team members in consultation with relevant individuals Part C, D & E Part D & E 3.3 Provide workplace learning opportunities, and coaching and mentoring assistance, to facilitate team and individual achievement of identified WHS training needs 3.4 Identify and report to management the costs associated with providing training for work team, for inclusion in financial and management plans Part E 4. Implement and monitor organisational procedures for maintaining WHS records for the team 4.1 Identify and report on hazards in work area according to WHS policies and procedures and WHS legislative and regulatory requirements 4.2 Promptly action team member hazard reports according to organisational procedures and WHS legislative and regulatory requirements 4.3 Implement procedures to control risks using the hierarchy of control, according to organisational and WHS legislative requirements Part C Case 1 & 2 Case 1 & 2 Part C Case 1 & Identify and report inadequacies in existing risk controls according to hierarchy of control and WHS legislative requirements Case Monitor outcomes of reports on inadequacies, where appropriate, to ensure a prompt organisational response Q 9 Case 1 & 2 5. Implement and monitor 5.1 Accurately complete and maintain WHS records of incidents of occupational injury and disease in work area according to WHS policies, procedures and legislative requirements Case 1 MAP BSBWHS401A (Marketing) V Page 2

18 Unit Mapping BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Assessment Tasks & Assessment Method AT1 AT2 AT3 Elements organisational procedures for maintaining WHS records for the team Performance Criteria Short answer questions Project Case Studies 5.2 Use aggregate information and data from work area records to identify hazards and monitor risk control procedures in work area Case 1 & 2 Assessment Tasks & Method AT1 AT2 AT3 Required skills Short answer questions Project Case Studies Analytical and problem solving skills to: identify hazards assess risks in the work area Part C Case 1 & 2 review information relating to monitoring and evaluating incidents, and the effectiveness of risk controls Coaching and mentoring skills to provide support to colleagues Literacy skills to understand and interpret documentation, and to interpret WHS requirements. Part C MAP BSBWHS401A (Marketing) V Page 3

19 Unit Mapping BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Assessment Tasks & Method AT1 AT2 AT3 Required knowledge Short answer questions Project Case Studies Hazards and associated risks in the workplace Key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business Q 1,2,5,& 6 Organisational policies and procedures relating to hazard management, fire, emergency, evacuation, incident investigation and reporting Q 3 Relevance of consultation and participation as key mechanisms for improving WHS and culture Q 3 Part A & C WHS legislative responsibilities, duties and obligations of managers, supervisors, persons conducting businesses or undertakings (PCBUs) or their officers, and workers in the workplace Q 1-4 Part A & C Assessment Tasks & Method AT1 AT2 AT3 Critical aspects of assessment Short answer questions Project Case Studies Evidence of the following is essential: applying organisational WHS management systems and procedures in the work team area applying procedures for assessing and controlling risks to health and safety associated with those hazards, according to the hierarchy of control and as specified in commonwealth and state or territory WHS Acts, regulations and codes of practice Case 1 & 2 providing specific, clear and accurate information and advice on workplace hazards to work team knowledge of legal responsibilities of managers, supervisors, PCBUs or their officers and workers in the workplace Q 1 & 2 Case 1 & 2 MAP BSBWHS401A (Marketing) V Page 4