"Integrating ITIL and COBIT 5 to Optimize IT Process and Service Delivery"
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1 "Integrating ITIL and COBIT 5 to Optimize IT Process and Service Delivery" 6th itsmf South East Europe Conference Michalis Samiotakis, ISACA Athens Chapter Athens, Greece, April 19, 2013
2 2 Agenda Who we are Setting the scene IT Challenges COBIT, ITIL Overview Integrating COBIT 5 & ITIL Conclusions
3 About ISACA International As an independent, nonprofit, global association, ISACA is a leading provider of knowledge, certifications, community, advocacy and education on information systems assurance, control and security, enterprise governance of IT, and IT-related risk and compliance ISACA got its start in ,000th CISA Certification in the Credential s 35th Year CRISC Certification Wins Best Professional Certification Award from SC Magazine (27/2/2013) 3
4 4 About ISACA Athens Chapter Founded in 1994 Currently 410 members (70% growth since June 2008) Certified: CISA: 198, CISM: 80, CRISC: 53, CGEIT: 27 Distinctions: 2012 K. Wayne Snipes Award for the Best Large Chapter in Europe / Africa (as in 2009) 2011 award for Best Newsletter of Large Chapters Worldwide
5 Associations 5
6 6 Academic Advocates & Universities Synergies
7 Setting the Scene
8 Poor IT Governance can cause.. Reported on Wednesday 10 April 2013: New UK financial regulator, the Financial Conduct Authority (FCA), is to probe an IT failure at Royal Bank of Scotland that also affected customers at NatWest and Ulster Bank in June and July The glitch in the CA7 batch process scheduler ended with 12 million customer accounts being frozen, leaving them unable to access funds for at least a week while RBS, NatWest and the Ulster Bank manually updated all the account balances. In a letter to Andrew Tyrie MP, chairman of the Treasury Select Committee, RBS CEO Stephen Hester attributed blame to "maintenance on systems, which are managed and operated by our team in Edinburgh, which caused an error in our batch scheduler."
9 IT Challenges Agility Rapid reaction to new challenges and opportunities (e.g. Mergers and Acquisitions with an IT impact are occurring) Improvement of IT Service Delivery New emerging trends, BYOD: Data Leakage concerns Emergence of Cloud Computing: Risk and Security Concerns over business benefits Compliance with Regulatory / Statutory frameworks pressures Increasing Security Breaches and Privacy Violations are of concern Minimize IT Costs, maximize business benefits Justify Investments, IT cost-control initiatives are desired. IT alignment with Business Strategy and Business objectives
10 COBIT, ITIL Overview COBIT 5 provides a comprehensive framework that assists enterprises to achieve their goals and deliver value through effective governance and management of enterprise IT. COBIT 5 helps enterprises to create optimal value from IT by maintaining a balance between realising benefits and optimising risk levels and resource use. ITIL provides a consistent, and coherent framework of best practices for ITSM and related processes, which promotes a quality approach for achieving business effectiveness and efficiency in the use of Information Systems ISACA. All rights reserved. 10
11 COBIT 5 Principles and Enablers COBIT 5 brings together the five principles that allow the enterprise to build an effective governance and management framework based on a holistic set of seven enablers that optimises information and technology investment and minimise IT-related risks. Source: COBIT 5, figure ISACA All rights reserved.
12 COBIT 5 Process Reference Model Source: COBIT 5, figure ISACA All rights reserved.
13 ITIL Service Lifecycle Governance and Operational Elements Source: ITIL V3, Official Introduction to the ITIL Service Lifecycle, figure 10.2 produced by OGC. Reprinted with permission from OGC.
14 ITIL v3 - COBIT 5 Mapping
15 Combination of ITIL and COBIT COBIT and ITIL provide an integrated, top-to-bottom approach to IT governance and service management from a business perspective. When used together, the power of both approaches is amplified, with a greater likelihood of management support and direction, and a more cost-effective use of implementation resources.
16 16 COBIT 5 Educational Courses Instructors COBIT Foundation When & how All members Non members CPEs Next levels COBIT 5 accredited Trainers Can sit exam 1 st group est. in May-June At cost, est. 50 Please subscribe est. ~18 Info after Q2 2013
17 New Studies / Publications
18 Thanks for you attention! Michalis Samiotakis ISACA Athens Chapter
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