Master Black Belt TRAINING REQUIREMENTS

Transcription

1 There are five training phases: Define, Measure, Analyze, Improve/Design, and Control/Verify. For each phase, the Master Black Belt (MBB) candidate must complete: Reading Assignments (Part One) Case Studies Development (Part Two) Literature Review (Part Three) Benchmarking Assignment (Part Four) Minitab Exercises (Part Five) Define Measure Analyze Improve /Design Control/ Verify Reading Assignments: Part One X X X X X Case Studies Development: Part Two X X X X X Literature Review: Part Three X X X X X Benchmarking Assignment: Part Four X X X X X Minitab Exercises: Part Five X X X X MBB Training Requirements 2006 Page 1

2 PART ONE: READING ASSIGNMENTS Reading assignments are listed for each phase of the Six Sigma methodology. The six reference books are listed below: Agresti, Alan (1996), An Introduction to Categorical Data Analysis, John Wiley and Sons, New York, NY. DeVor, Richard E; Tsong-how Chang, and John W. Sutherland (1992), Statistical Quality Design and Control, Prentice Hall, Upper Saddle River, New Jersey. Gryna, Frank M., Richard C. H. Chua, and Joseph A. DeFeo (2006), Juran s Quality Juran, Joseph M. and A. Blanton Godfrey, Co-Editors-in-Chief (1999), Juran s Quality Rea, Louis M. and Richard A. Parker (1997), Designing and Conducting Survey Research: A Comprehensive Guide, (2 nd edition), Jossey-Bass, San Francisco, CA. Sprent, P. and N.C. Smeeton (2001), Applied Nonparametric Statistical Methods, Chapman & Hall/CRC, Boca Raton, Florida. PART ONE DELIVERABLES: For each reading assignment the MBB candidate must list one to three key points on why the reading assignment is applicable. For example, Latin Square Design - how and when this concept or tool can be applied in your company to strengthen the Six Sigma program? And if not applicable, indicate why. MBB Training Requirements 2006 Page 2

3 DEFINE PHASE READING ASSIGNMENTS (DEF01 through DEF07) Juran, Joseph M. and A. Blanton Godfrey, Co-Editors-in-Chief (1999), Juran s Quality DEF01 How to Think about Quality: Section 2 DEF02 Quality and Income: Section 7 DEF03 Quality and Costs: Section 8 DEF04 Strategic Deployment: Section 13 Gryna, Frank M., Richard C. H. Chua, and Joseph A. DeFeo (2006), Juran s Quality DEF05 Companywide Assessment of Quality: Chapter 2 DEF06 Quality Improvement and Cost Reduction: Chapter 3 DEF07 Operational Quality Planning and Sales Income: Chapter 4 MEASURE PHASE READING ASSIGNMENTS (MEA01 through MEA08) DeVor, Richard E; Tsong-how Chang, and John W. Sutherland (1992), Statistical Quality Design and Control, Prentice Hall, Upper Saddle River, New Jersey. MEA01 Importance of Rational Sampling: Chapter 7 MEA02 Process Capability Assessment: Chapter 9 Juran, Joseph M. and A. Blanton Godfrey, Co-Editors-in-Chief (1999), Juran s Quality MEA03 Measurement, Information, and Decision-Making: Section 9 MEA04 Inspection and Tests: Section 23 MEA05 Basic Statistical Methods: Section 44 Gryna, Frank M., Richard C. H. Chua, and Joseph A. DeFeo (2006), Juran s Quality MEA06 Understanding Customer Needs: Chapter 10 Rea, Louis M. and Richard A. Parker (1997), Designing and Conducting Survey Research: A Comprehensive Guide, (2 nd edition), Jossey-Bass, San Francisco, CA. MEA07 Part One: Developing and Administering Questionnaires MEA08 Part Two: Ensuring Scientific Accuracy MBB Training Requirements 2006 Page 3

4 ANALYZE PHASE READING ASSIGNMENTS (ANA01 through ANA14) Agresti, Alan (1996), An Introduction to Categorical Data Analysis, John Wiley and Sons, New York, NY. ANA01 Introduction: Chapter 1 ANA02 Two-Way Contingency Tables: Chapter 2 ANA03 Three-Way Contingency Tables: Chapter 3 ANA04 Generalized Linear Models: Chapter 4 ANA05 Logistic Regression: Chapter 5 P. Sprent and N.C. Smeeton (2001), Applied Nonparametric Statistical Methods Hollander, Chapman & Hall/CRC, Boca Raton, Florida. ANA06 Introducing nonparametric methods: Chapter 1 ANA07 Centrality inference for single samples: Chapter 2 ANA08 Methods for paired samples: Chapter 4 ANA09 Method for two independent samples: Chapter 5 ANA10 Three or more samples: Chapter 6.1 to 6.3 ANA11 Correlation and Concordance: Chapter 7 ANA12 Robust estimation: Chapter 11.1 to 11.3 Gryna, Frank M., Richard C. H. Chua, and Joseph A. DeFeo (2006), Juran s Quality ANA13 Designing for Quality: Chapter 11 Rea, Louis M. and Richard A. Parker (1997), Designing and Conducting Survey Research: A Comprehensive Guide, (2 nd edition), Jossey-Bass, San Francisco, CA. ANA14 Part Three: Presenting and Analyzing Survey Results IMPROVE/DESIGN PHASE READING ASSIGNMENTS (IMP01 through IMP05) Juran, Joseph M. and A. Blanton Godfrey, Co-Editors-in-Chief (1999), Juran s Quality IMP01 Design and Analysis of Experiments: Section 47 DeVor, Richard E; Tsong-how Chang, and John W. Sutherland (1992), Statistical Quality Design and Control, Prentice Hall, Upper Saddle River, New Jersey. IMP02 Model Building for Design and Improvement Using Two-Level Factorial Designs: Chapter 18 IMP03 Two-Level Fractional Factorial Designs: Chapter 19 IMP04 Robust Design Case Studies: Chapter 21 MBB Training Requirements 2006 Page 4

5 Gryna, Frank M., Richard C. H. Chua, and Joseph A. DeFeo (2006), Juran s Quality IMP05 Statistical Tools for Designing for Quality: Chapter 19 CONTROL/VERIFY PHASE READING ASSIGNMENTS (CON01 through CON7) Juran, Joseph M. and A. Blanton Godfrey, Co-Editors-in-Chief (1999), Juran s Quality CON01 The Quality Control Process: Section 4 CON02 Quality in Research and Development: Section 19 CON02 Operations: Section 22 CON04 Statistical Process Control: Section 45 CON05 Reliability Concepts and Data Analysis: Section 48 DeVor, Richard E; Tsong-how Chang, and John W. Sutherland (1992), Statistical Quality Design and Control, Prentice Hall, Upper Saddle River, New Jersey. CON06 Conceptual Framework for Statistical Process Control: Chapter 4 CON07 Cumulative-Sum Control Charts: Chapter 12 MBB Training Requirements 2006 Page 5

6 PART TWO: CASE STUDIES DEVELOPMENT PART TWO DELIVERABLES: Two case studies of real projects (or edited projects) are to be developed: DMAIC transactional (i.e., business process) project case study, and DMADV design project case study. The goal is to use these case studies as flow-through project case studies when teaching a Black Belt (or Green Belt with statistics) wave of Transactional DMAIC and Design for Six Sigma DMADV, respectively. The MBB Candidate is expected to use real (or edited) projects to develop the case study narrative, data, graphs, Minitab printouts, and questions for breakout exercises in which the class participants can analyze (using Minitab as appropriate) and discuss as they move through each phase of the Six Sigma training. For example, how would one conduct an MSA for this project given the context of this project? In a follow-up exercise, after data has been collected and provided to the participants, they can analyze the data using Minitab to arrive at their own conclusions on whether the measurement system is valid. They can then discuss and propose the correct next steps. Handouts on the breakout exercises (scenario and questions), follow-up data, questions, and answer keys must be developed. Essentially, the handouts (and supplementary documents) build the case study as additional narrative, data, graphs, questions, and exercises become available through each step and each phase of the Six Sigma methodology. In summary, it is a build-up of information (i.e. multiple handouts) as more is known about the case study, similar to what typically happens in a real Six Sigma project. There should be at least one breakout exercise in Define, and at least two breakout exercises in each of the remaining phases (MAIC and MADV respectively). These teaching case studies will be reviewed and critiqued by a Juran specialist as they are being developed. Constructive feedback will be given to ensure the quality of the teaching case study. In summary, the deliverables are: Two project case studies in Word, PowerPoint and/or Excel and Minitab, with data files, graphs, charts and output, narratives, questions, breakout exercises, and answer keys with data-driven conclusions. Instructor summary notes to accompany the project case studies. Summary of your critique of strengths and weaknesses of approach taken, narrative, methods and exercises used and conclusions, in preparation for review with Juran. MBB Training Requirements 2006 Page 6

7 PART THREE: LITERATURE REVIEW For each phase, conduct a Literature Review to identify two new references shedding additional insight on concepts, tools, methods or applications for each phase. This literature search should be outside of the basic texts and articles used in Juran s DMAIC and DMADV workshops and, preferably, of recent contributions to the field. PART THREE DELIVERABLES: Hard or electronic copies of ten papers (or book chapters) with marginal comments. Summary notes in preparation for discussion (with Juran) of specific new insights on concepts, tools, methods, or applications for this phase and ideas on how these may be used in the MBB's company to further strengthen the Six Sigma program. MBB Training Requirements 2006 Page 7

8 PART FOUR: BENCHMARKING ASSIGNMENT For each phase of DMAIC/DMADV, schedule a benchmark interview (in person or via phone) with the MBB, or VP Six Sigma of a leading company implementing Six Sigma to compare their implementation strategy with MBB candidate s company approach. Choice of companies to benchmark should be discussed and approved by Juran who can provide suggestions and contacts if necessary. Discussion with Juran should include comparisons of weak and strong points and how the MBB candidate plans to strengthen his/her company s approach using ideas gained. PART FOUR DELIVERABLES: Summary of comparison of implementation for each phase in the benchmark company's program with MBB candidate s company implementation. Summary must contrast the training, the support given by management and internal/external expert resources to Black Belts and Green Belts, and how results are reviewed and measured for each phase. Summarize notes for discussion with Juran highlighting which ideas from the specific benchmark review are most applicable to further improvement of the Six Sigma program in the MBB's own company and how they will be applied. MBB Training Requirements 2006 Page 8

9 PART FIVE: MINITAB EXERCISES For each phase except Define demonstrate the use of Minitab on one key tool or method for each phase. These applications can be new examples, real examples, or examples taken directly from Juran's Quality Handbook, Fifth Edition. Example should contain brief description of each step taken in Minitab, presentation of all plots and graphs and interpretation of output and results. The example must demonstrate the use of the tool in the context of each phase of D-M-A-I/D-C/V. PART FIVE DELIVERABLES: Short description of each of the four examples, copies of data or tables in hard and soft copy, and references and hard copy of Minitab output with all graphs, charts, and analyses used. Electronic copies of all Minitab worksheets and project files to enable reviewers to verify and replicate analyses are required. Summary notes in preparation for discussion with Juran of example, approach taken, choice of analytic methods, and conclusions. MBB Training Requirements 2006 Page 9