Small Business and Retail Management

Transcription

1 Small Business and Retail Management Bachelor SBRM short track programme for international students Teaching and Examination Regulations Cohort Stenden University of Applied Sciences Rengerslaan 8 Postbus CG LEEUWARDEN The Netherlands Gerneral information T +31 (0) [email protected] Course information T: +31 (0) /1443 E: [email protected]

2 Teaching and Examination Regulation Bachelor s Degree Small Business and Retail Management short track programme, Croho number Advice given by the Programme Committee, on June 8 th, 2015 [Consent given by the Central Participation Council, [Adopted by the Executive Board, on 08/27/2015 on 08/28/2015 Uniformity of the Teaching and Examination Regulation (TER) This TER contains articles in Chapters 1 to 8 that do or do not apply to a degree programme. Where any given article (paragraph) does not apply, this is indicated with the applicable article (paragraph). 2

3 Contents 1 General... 7 Article 1 Definition of terms... 7 Article 2 Contents of the TER... 8 Article 3 Scope of application of the TER... 8 Article 4 Adoption and term of the TER Admission to the programme Article 1 Prior education requirements for programmes Article 2 Further prior education requirements for programmes Article 3 Special further prior education requirements for the Education in Primary Schools Programme (pabo) Article 4 Testing of special further prior education requirements for the Education in Primary Schools Programme (pabo) Article 5 Additional examination ex. Art sub 4 WHW Article 7 Admission to the fast track for students with a vwo certificate Article 8 Admission to the special track as intended in Art. 7.9b WHW Article 9 Colloquium doctum (entrance examination age 21 years and over) Article 10 Job requirements for part-time programmes Article 11 Admission to work-study programmes, job requirements Article 12 Exemption on the basis of other diplomas ex. Art WHW Article 13 Additional test pursuant to Art paragraphs 3 and 4 WHW Article 14 Admission to the post-propaedeutic phase Article 15 Associate Degree Transfer Article 16 Legal protection Curriculum Article 1 Assessment of the Teaching and Examination Regulation Article 2 Aim of the programme Article 3 Structure and study load of the programme Article 4 Language used in teaching Article 5 Provisions for students with a functional limitation Article 6 Composition of the propaedeutic phase Article 7 Composition of the post-propaedeutic phase Article 8 Composition of the Associate Degree programme Article 9 Minor Article 10 Studying abroad

4 4. Examinations and diplomas Article 1 The examinations of the programme Article 2 Award of degrees Article 3 Diplomas Article 4 Award of diplomas Article 5 Signing of diplomas Article 6 Dates of marks and award of diplomas Article 7 Cum laude scheme Article 8 Declarations Artikel 9 Grading table Article 10 Legal protection Examinations and marks Article 1 Examination Article 2 Unit of study Article 3 Interim examination Article 4 Forms of interim examinations Article 5 Study contract Article 6 Written Knowledge Tests Article 7 Oral examinations and tests Article 8 Assignments Article 9 Active partitipation Article 10 Extra resit opportunity Article 11 Order of examinations and tests Article 12 Requirements set for examinations and tests PRIOR TO INTERIM EXAMINATION Article 13 Registration procedure for examinations and tests DURING INTERIM EXAMINATION Article 14 Practical course of affairs during written examinations and tests Article 15 Supervision during interim examinations AFTER INTERIM EXAMINATION Article 16 Determination and publication of marks Article 17 Standards for the marks Article 18 Inspection of examinations and tests Article 19 Term of validity of students marks Article 20 Module replacement assignment post-propaedeutic Article 21 Exemption general Article 22 Award of credits

5 Article 23 Retention of examinations and tests taken Article 24 Fraud and plagiarism Article 25 Intellectual property Article 26 Legal protection Study Career Advice and Recommendation on Continuation of Studies Article 1 Study career advice Article 2 Recommendation on continuation of studies at the end of the first year of registration for the same programme at the same institution Article 3 Recommendation on continuation of studies at the end of the second year of registration for the same programme at the same institution Article 4 Conditions for a Binding Recommendation on Continuation of Studies with Rejection (BSA) Article 5 Consequences of a binding recommendation on continuation of studies with rejection (BSA) Article 6 Transfer from the propaedeutic to the post-propaedeutic phase Article 7 Referral in the post-propaedeutic phase Article 8 Legal protection Examination Committee Article 1 Formation and composition of the Examination Committee Final and implementing provisions Article 1 Hardship clause Article 2 Unforeseen circumstances Article 3 Publication of the TER Article 4 Official title, entry into effect Appendices A: Qualifications offered by the course B: Composition of the propaedeutic phase C: Composition of the post-propaedeutic phase Appendix A: Qualifications offered by the course A1. Course competences A2. Levels, study variants and specialisms A.2.1 Study levels: Associate Degree and Bachelor A.2.2 The study variants: dual and full-time A.2.3 The specialisms: Small Business, Retail Management and Fashion Retail A3. Structure of curricular competences

6 Appendix B: The -propaedeutic phase Appendix C: The post-propaedeutic phase C1. Study points overview per course variant C2. Study year 3 course components: full-time C2.1 Program description year 3 full-time, specialization Retail C2.2 Program description year 3 full-time, specialization Retail C2.3 Minor / optional semester C2.3.1 Organisation of the minor semester C2.3.2 Overview Minor / optional semester C3. Educational Program year four C3.1. Program description year 4, full time C3.2 Graduation Phase

7 1 General Article 1 Definition of terms In this TER, the following terms mean: specialisation: a specialisation within the programme as referred to in Article 7.13 WHW, not being an Associate Degree programme or a minor; Associate Degree programme: a specialisation within the programme as referred to in Article 7.13 WHW, not being an Associate Degree programme or a minor; objection, appeal and complaints desk: facility as referred to in Article 7.59a WHW; Examination Appeals Board: board as referred to in Article 7.60 WHW; Executive Board: the management of the institution as referred to in Article 1.1 and 10.8 WHW; competence: an integral whole of professional knowledge, attitude and skills a person needs to perform adequately within relevant professional contexts; EC: European credit, see credit; examination: concluding part of a programme as referred to in Article 7.3 WHW or the propaedeutic phase as referred to in Article 7.8 WHW; examination committee: committee as referred to in Article 7.12 WHW; examiner: person as referred to in Article 7.12c WHW, not being a student or extraneus; extraneus: a person who is registered for a full-time or part time programme as an extraneus as referred to in Article 7.32 and 7.36 WHW; Code of Conduct for International Students: code code of conduct for international students of higher education, as applicable from 1 August 2014; institution: Stenden University of Applied Sciences; central participation council: council as referred to in Article WHW; practical exercise: a unit of study as referred to in Article 7.3 paragraph 2 WHW in which the accent is on the practical preparation for the practice of a profession and for the practice of a profession in connection with the education in a work time programme, in so far as these activities take place under the supervision of the institution. A practical exercise can be given shape in a project, assignment, design, thesis, oral presentation, undergoing industrial placement, participation in an excursion or working in (theme) groups; programme committee: committee as referred to in Article 10.3c WHW; programme year: a period that starts on 1 September and ends on 31 August of the next calendar year, and for those who register as of 1 February, the period that starts on 1 February and ends on the last day of February of the next calendar year; programme variation: a programme can be offered in the full-time, part time or work time variation; post- propaedeutic phase: the main phase of the programme immediately following the propaedeutic phase; 7

8 practical exercise: a unit of study as referred to in Article 7.3 paragraph 2 WHW in which the accent is on the practical preparation for the practice of a profession and for the practice of a profession in connection with the education in a work time programme, in so far as these activities take place under the supervision of the institution. A practical exercise can be given shape in a project, assignment, design, thesis, oral presentation, undergoing industrial placement, participation in an excursion or working in (theme) groups; curriculum: the cohesive whole of units of study taught by the programme; propaedeutic phase: propaedeutic phase of the programme, as referred to in Article 7.8 WHW; ProgRESS.www: student information system; school day: all days which in the annual schedule are usually not designated as holidays, Saturdays, Sundays or regular public holidays are school days; Saturdays may only be intended for taking interim examinations and/or tests and/or final examinations; School-/Cluster and Staff Participation council: council as referred to in Article WHW; student: a person who is registered at the institution as a student as referred to in Article 7.32 WHW; students charter: charter as referred to in Article 7.59 WHW; academic year: the period that starts on 1 September and ends on 31 August of the next calendar year; PDP coach (Personal Development Coach): the person who is designated on behalf of the programme to, amongst others, advise students on their studies, choice and planning processes, aimed at effective study progress; credit: unit for calculating the study load as referred to in Article 7.4 WHW, whereby 1 credit is equal to 28 hours of study; interim examination: an examination of knowledge, insight and skills as referred to in Articles 7.3 and 7.10 WHW, the outcome of which is expressed by a mark and which constitutes the conclusion of a unit of study; test: part of an interim examination to which a mark by an examiner is attached; TER: teaching and examination regulation as referred to in Section 7.13 WHW; WHW: Higher Education and Research Act. Article 2 Contents of the TER 1. This TER sets out the applicable procedures and rights and obligations per programme in relation to teaching and the propaedeutic examination and the postpropaedeutic examination. Article 3 Scope of application of the TER 2. This TER applies to the teaching and examinations of the Bachelor s Degree programme Small Business and Retail Management full-time, Croho number 34422, 8

9 Small Business and Retail Management work-study, Croho number34422, Associate Degree programme Small Business and Retail Management full-time, Croho number 80010, Small Business en Retail Management work-study, Croho number 80010, hereinafter referred to as: the programme. 3. The Executive Board can establish an Associate Degree programme in the Bachelor s Degree programme as referred to in paragraph 1. If applicable, this TER will apply to the Associate Degree programme. 4. This TER is applicable to the students and extraneï who are registered for the programme, and to the prospective students and the prospective extraneï who request to be admitted to the programme. 5. If the programme is considered a joint programme, these regulations will apply fully, unless the agreement on which the joint programme is based provides otherwise. 6. If the programme has one or more specialisations, these regulations will apply fully, unless the agreement(s) on which this specialisation/these specialisations are based provide otherwise. 7. The TER applies to the cohort The TER from and earlier applies to the cohorts of or earlier. In case of amendments to the TER of one or more previous cohorts, a transitional provision will be added to the TER. Article 4 Adoption and term of the TER 1. This TER will be adopted by the Executive Board, after having heard the central participation council in accordance with Article of the WHW. 2. The programme committee must be given the opportunity annually in good time to assess this TER and give advice on them to the Head of School. The programme committee must send a copy of this advice to the School-/Cluster and Staff Participation Council (SCMR and SMR). 3. The TER will apply for the duration of the academic year. The regulations may not be amended during the academic year, unless this is necessary as the result of force majeure and it does not disproportionally prejudice students. An interim amendment will require the prior approval of the Executive Board. 9

10 2 Admission to the programme Higher Education and Research Act (WHW): 7.8a, 7.24, 7.25, 7.26, 7.27, 7.28, Article 1 Prior education requirements for programmes 1. To enrol in a higher education programme, the prior education requirement is a diploma in pre-university education (VWO) or general senior secondary education (HAVO) or a diploma from a middle-management programme or of a specialist programme as referred to in Article 7.2.2, first paragraph, of the Adult and Vocational Education Act (WEB)(level 4). For the purposes of this article, a diploma referred to in the first sentence will be equated with the diploma of the vocational education programmes designated by ministerial regulation, referred to in Article 7.2.2, first paragraph, under c, of the WEB. Article 2 Further prior education requirements for programmes 1. In addition to the prior education requirements referred to in Article 1, the following further prior education requirements apply for direct admission to the programme. a. With a dutch diploma in Senior secondary vocational education (mbo) level 4. All diplomas level 4 except the following: Techniek en procesindustrie, Zorg en Welzijn, Voedsel, Natuur en Leefomgeving b. With a dutch diploma in General senior secondary education (havo) - Profiel Economie en Maatschappij: direct admission - Profiel Natuur en Techniek: Economie of M&O in course program - Profiel Natuur en Gezondheid: Economie of M&O in course program - Profiel Cultuur en Maatschappij: Economie of M&O in course program c. With a diploma in pre-university education (vwo): - Profiel Economie en Maatschappij: direct admission - Profiel Natuur en Techniek: Economie of M&O in course program - Profiel Natuur en Gezondheid: Economie of M&O in course program - Profiel Cultuur en Maatschappij: Economie of M&O in course program Article 3 Special further prior education requirements for the Education in Primary Schools Programme (pabo) Not Applicable Article 4 Testing of special further prior education requirements for the Education in Primary Schools Programme (pabo) Not Apllicable Article 5 Additional examination ex. Art sub 4 WHW 1. The Executive Board may decide that a person in possession of a diploma referred to in Article 1 who does not meet the conditions referred to in Article 2 may 10

11 nevertheless be enrolled, on condition that a test shows that substantively similar requirements have been met. These requirements must be met before the programme starts. In case of an additional test, the knowledge of the required subjects or the required level referred to in Article 2 will be tested. Article 6 Additional requirements for the purposes of a professional profile / education concept Not Applicable Article 7 NOT APPLICABLE Admission to the fast track for students with a vwo certificate Article 8 NOT APPLICABLE Admission to the special track as intended in Art. 7.9b WHW Article 9 Colloquium doctum (entrance examination age 21 years and over) 1. The Executive Board may exempt persons aged twenty-one years and over who do not meet the prior education requirements referred to in Article 1, nor have been exempted from them pursuant to Art WHW, from such prior education requirements if an examination given by a committee to be formed by the Executive Board shows suitability for the education in question and sufficient mastery of the Dutch language to be able to take the education successfully. 2. The programme requirements for the entrance examination, as intended in paragraph 1 are: The entry requirements to be examined will be included in the Education and Examination Regulations (OER) for the course. The entrance examination for persons aged twenty-one years and over is general in nature and includes the following components, tested digitally: IQ test elements (analogies, number series, figures), business economics, English and motivation. The data is compiled into a report, sent to the designated contact for the course, describing the positive and negative aspects of the candidate s suitability for study. Students wishing to take the course in dual form must, in addition to the 21+ test, attend an intake discussion with their dual team leader to investigate the suitability of the workplace to support the vocational side of the study programme. The course s Examination Committee will ultimately determine whether the candidate can be admitted as a student. 3. The Executive Board may depart from the age limit referred to in paragraph 1 in respect of a diploma issued outside the Netherlands, which, in the person s own country, gives access to a programme at an institution of higher education. The Executive Board may also depart from that age limit in special cases if no diploma can be submitted. 11

12 Article 10 Job requirements for part-time programmes NOT APPLICABLE 1. For the purpose of enrolment in a part-time programme, the Executive Board may set requirements for performing work while taking the programme. 2. In the case that the Executive Board designates work as units of study, requirements may be set for the work. Article 11 Admission to work-study programmes, job requirements 1. Extraneï are not admitted to work-study programmes. 2. The practice of the profession of a work-study programme takes place on the basis of a contract concluded on behalf of the university of applied sciences by the programme, the student and the company or organisation where the profession is practised. 3. The contract referred to in the second paragraph must at least contain provisions on: the term of the contract and the duration of the period or periods of professional practice, the supervision of the student, the part of the qualities in relation to knowledge, insight and skills that a student should have acquired at the end of the programme and should be achieved while practising the profession, as well as their assessment, and the cases and way in which the contract can be terminated prematurely. 4. Anyone wanting to be admitted to a work-study programme must at the time of admission or no later than six months afterwards have a contract as referred to in the second paragraph. If the requirement referred to in the preceding sentence is not met, the person concerned will be deemed not to have met the conditions to participate in the work-study programme. This means that the Examination Committee can then decide to deny the student admission to the work-study programme. The student will be informed in writing of a decision as referred to in the preceding sentence. 5. If a contract as referred to in the second paragraph is terminated prematurely as a result of attributable failure of the student, the student will be given the opportunity for a period of six months at most to conclude a new contract as referred to in the second paragraph. If this does not work, the student will be deemed no longer able to meet the conditions for participation in the work-study programme. This means that the Examination Committee can then decide to deny the student admission to this programme. The student will be informed in writing of a decision as referred to in the preceding sentence. Article 12 Exemption on the basis of other diplomas ex. Art WHW 1. Anyone who has been awarded a degree (bachelor's or master's) and anyone who has passed a propaedeutic examination at a higher education institution will be exempt from the prior education requirements referred to in article, without prejudice to paragraphs 4 and 5 of this article. 2. Anyone who is admitted to university or higher professional education in a country which is a State Party that has ratified the Convention on the Recognition of Qualifications concerning Higher Education in the European Region (Dutch Treaty Series (Trb.) 2002, 137) will also be exempt from the prior education requirements, without prejudice to the right of the Executive Board under Article IV.1 of the 12

13 aforementioned Convention to show a substantial difference between the general requirements for access in the country where the qualification was obtained and the general requirements laid down by or pursuant to this Act. 3. The Executive Board, after advice from the Examination Committee, will grant exemption from the prior education requirements referred to in articles 1, 7 and 8 to a person who possesses a diploma issued in the Netherlands or not which is considered by ministerial regulation at least equivalent to the diploma referred to in the relevant paragraph, without prejudice to the third and fourth paragraphs. The Executive Board may grant exemption to a person who possesses a diploma issued in the Netherlands or not which is not included in the ministerial regulation referred to in the first sentence, if in the opinion of the Executive Board, after advice from the Examination Committee, that diploma is at least equivalent to the provisions of articles 1, 7 and 8. If a diploma issued outside the Netherlands is concerned, the Executive Board may determine that no examinations or components of examinations will be taken until proof has been furnished to the satisfaction of the Examination Committee of sufficient mastery of the Dutch language to be able to undergo the education successfully. The Executive Board, after advice from the Examination Committee, may also determine that the person concerned will not be enrolled as long as the proof referred to in the preceding sentence has not been furnished. 4. Indien bij ministeriële regeling nadere vooropleidingseisen als bedoeld in artikel 7.25 WHW en opgenomen in artikel 2, zijn vastgesteld kan de bezitter van een diploma geen examens afleggen voordat hij op een door het College van Bestuur te bepalen wijze op grond van een aanvullend onderzoek heeft aangetoond te beschikken over de kennis en vaardigheden waarop de eisen, bedoeld in artikel 2 betrekking hebben. 5. Het College van Bestuur kan bepalen dat de bezitter van een diploma als bedoeld in art. 1 niet kan worden ingeschreven indien dat bestuur van oordeel is dat de nadere vooropleidingseisen, bedoeld in artikel 2 van dien aard zijn dat redelijkerwijs verwacht kan worden dat niet tijdens het eerste jaar van inschrijving voor de opleiding op grond van een aanvullend onderzoek als bedoeld in het vierde lid aangetoond kan worden dat betrokkene beschikt over de kennis en vaardigheden waarop die eisen betrekking hebben. Het College van Bestuur bepaalt op welke wijze betrokkene op grond van een aanvullend onderzoek met het oog op de inschrijving vrijgesteld kan worden van die eisen. 6. The requirements to be set for the test, referred to in paragraphs 4 and 5, are included in Art. 13. Article 13 Additional test pursuant to Art paragraphs 3 and 4 WHW 1. If a prospective student has a propaedeutic diploma (university of applied sciences (hbo) or academic university (wo)), a hbo degree diploma or a wo degree diploma, but does not meet the further prior education requirements referred to in Article 2, in the additional test, the knowledge of the required subjects or the required level, referred to in Article 2, will be tested. 2. If a prospective student has a foreign diploma that is equivalent to a havo or vwo diploma but does not meet the further prior education requirements referred to in Article 2, in the additional test the knowledge of the required subjects or the required level, referred to in Article 2, will be tested and requirements with respect to mastery of the Dutch or English language will be set. 13

14 3. If a prospective student as referred to in paragraph 2 wants to enrol in a Dutch language programme, the diploma NT2-second level must demonstrably have been obtained. This requirement may be departed from for a prospective student with an equivalent German diploma. If a prospective student as referred to in paragraph 2 wants to enrol in an English language programme, the prospective student must demonstrably have obtained an IELTS score six. A test comparable to an IELTS-test score 6.0 means: a. TOEFL10 Paper: 550; b. TOEFL Computer: 213; c. TOEFL Internet: 80: d. TOEIC11: 670; e. Cambridge ESOL12: CAE C. Article 14 Admission to the post-propaedeutic phase A student can be admitted to the post-propaedeutic phase of a programme in different ways: 1. The requirement for enrolment in the programme after the propaedeutic examination is possession of a diploma of a propaedeutic examination of that programme which has been passed. 2. Het College van Bestuur kan vrijstelling verlenen van de in het eerste lid bedoelde eis aan de bezitter van een al dan niet in Nederland afgegeven diploma, indien dat diploma naar het oordeel van het College van Bestuur ten minste gelijkwaardig is aan het in het eerste lid bedoelde getuigschrift. Indien het een buiten Nederland afgegeven diploma betreft, kan het College van Bestuur daarbij bepalen dat geen examens of onderdelen daarvan worden afgelegd dan nadat ten genoegen van de desbetreffende Examencommissie het bewijs is geleverd van voldoende beheersing van de Nederlandse taal voor het met vrucht kunnen volgen van het onderwijs. 3. In departure from the first paragraph, at the request of the person who is enrolled, the Examination Committee can already allow that person to take one or more components of the final examination before the student has passed the propaedeutic examination of the relevant programme. An intake discussion with the course manager will investigate whether exemptions can be made based on comparable curricula and/or a prior portfolio. The following considerations apply to all exemptions for the course: a. all proposed exemptions will be assessed on an individual basis; b. all proposed exemptions will be submitted to the Examination Committee for inclusion in their final deliberations. The above applies to candidates participating in a Prohbo programme as validated by the course; qualifications obtained previously; and exemptions for candidates with several years relevant work experience. For the dual study option in particular, candidates with relevant work experience wishing to apply for an exemption are required to compile a portfolio that includes a competence assessment by the candidate themselves and their immediate line manager. This portfolio will form the basis for a criterion-driven interview following 14

15 a fixed format (criterion-driven interview form), after which the conversation will expand into more standard intake questions in accordance with an intake form. Separately, a first year final examination for English and BE/BA will be taken to determine whether these areas may also be exempted. Article 15 Associate Degree Transfer 1. Students who have been awarded a degree, as intended in Art. 7.10b, paragraph 1 WHW, are entitled to follow a Bachelor s degree programme in Higher Professional Education. The Executive Board may thereby determine which other units of study must also be followed in the Bachelor s degree programme in question. Article 16 Legal protection 1. A (prospective) student may lodge objection with the Executive Board within six weeks of the date against general decisions on admission via [email protected]. Before deciding, the Executive Board will obtain advice from the Disputes and Complaints Committee. 2. The decision on an objection can be appealed at the Higher Education Appeals Tribunal in The Hague. 15

16 3 Curriculum Higher Education and Research Act (WHW): 6.13, 7.2, 7.4, 7.4b, 7.7, 7.8, 7.8a, 7.8b, 7.9, 7.9b, 7.11, 7,13, 7.14 Article 1 Assessment of the Teaching and Examination Regulation 1. The Executive Board is responsible for the regular assessment of the Teaching and Examination Regulation (TER). It will assess the time demands deriving from the TER that are imposed upon the students for the purpose of monitoring and, where necessary, adapting the study load. Article 2 Aim of the programme 1. The programme is intended to teach students such knowledge, attitude and skills in the field of van Small Business and Retail Management that when they complete the programme they are able to perform professional duties in that field and are also eligible for any continued programme. After completing the programme, students should be able to work independently as practitioners of professions and with a critical attitude, and the students should possess competences at higher professional education level as referred to in Annex A. Article 3 Structure and study load of the programme 1. The Bachelor degree programme has a study load of 240 credits, of which 60 credits belong to the propaedeutic phase and 180 credits belong to the postpropaedeutic phase. 2. The Associate degree programme has a study load of 120 credits, of which 60 credits belong to the propaedeutic phase and 60 credits belong to the postpropaedeutic phase. 3. The Associate and Bachelor degree programmes are both full-time and suitable for dual form study. They are provided by the School of Commerce. 4. The full-time Bachelor programme offers three graduation paths: Retail Management (180 EC), Fashion Retail (180 EC) and Small Business (180 EC). The dual Bachelor programme offers only the Retail Management (180 EC) graduation path. 5. Students can choose to follow either variant of the course (switch between dual and full-time) or change to a different level of study (AD or Bachelor). Students should inform the course secretariat of their intention to switch and follow the procedures described on the course page on the Stenden Intranet. 6. Students who have been awarded an Associate Degree and who follow the Bachelor s degree programme must follow the units of study prescribed by the Executive Board. The students must consult the applicable Examination Committee in that regard. 7. For students taking the programme in the form of work-study, the periods in which work is done in professional practice will be considered a unit of study, in so far as this work is performed under supervision of the programme. The following requirements are set for this work: 16

17 a. the duration of the periods in professional practice for the Bachelor Degree programme is: 160 weeks and for the Associate Degree programme is: 80 weeks. Students are required to undertake at least 24 hours of professional activity per week over this period, of which 10 hours must be specifically directed to work-based learning. The study load is linked to this practical component (see paragraph 6b); b. the study load of the periods in professional practice is Bachelor degree programma:48 EC; Associate degree programme: 24 EC; c. each period must be structured so that the student is able to develop the competences to the level specified for that period in the contract between the institution, student and company; d. units of study that are carried out in professional practice must be concluded with an examination. Article 4 Language used in teaching 1. The work-study programme is taught in Ducht. The courses in the full-time programme are taught in Dutch as well as English, unless: a. the course relates to a different language; b. the course is given in the context of a guest lecture by a guest lecturer who speaks a different language; c. the specific nature, structure or quality of the course, or the origin of the students necessitates the use of a different language. The Executive Board had adopted a Code of Conduct for this purpose for the use of languages other than Dutch in teaching. 2. In a programme taught in Dutch, literature in other languages may be used. Article 5 Provisions for students with a functional limitation 1. The Head of School will offer students with a functional limitation an educational environment which is equivalent as far as possible to that of students without a functional limitation and offers equivalent opportunities to succeed in one s studies. The Study & Disability Regulations, as attached to the Students Charter as an appendix, provide for the necessary and agreed facilitation of the persons concerned. Article 6 Composition of the propaedeutic phase 1. The propaedeutic phase has three aims: a. orientation; b. referral; c. selection. 2. The propaedeutic phase of the programme contains the units of study as referred to in Annex B, with the corresponding study load (60 credits in total). Article 7 Composition of the post-propaedeutic phase 1. The post-propaedeutic phase of the programme -as well as the specialisation(s) attached to it - contains the units of study as described in Annex C, with the corresponding study load (180 credits in total). 17

18 Article 8 Composition of the Associate Degree programme 1. The Associate Degree programme as referred to in Article 3, Paragraph 5 contains the units of study as described in the relevant Annex with the corresponding study load. Article 9 Minor 1. A minor is a coherent optional programme of 30 credits in total that is taken in the post-propaedeutic phase, not being a specialisation. 2. The minor a student takes is related to the student s ambitions and is clearly related to the end competences of the programme. The minor should be an addition to the other components of the programme the student is taking. 3. The Examination Committee of the School that developed the minor is responsible for the contents of the minor and must see to it that the minor at least meets the requirements set in the following paragraph. 4. The minors offered by the institution are placed at the beginning of the programme year on the website accessible to all students. The website must at least state: a. which minors the institution offers; b. whether the offer of the minor is or is not bound by a minimum number of participants; c. what procedure is used in registering for a minor; d. what requirements apply for admission to the minor; e. which school is responsible for the contents of the minor and who is responsible within the school; f. which components the minor comprises, including the number of credits and the method of testing and resitting each component. 5. During the programme year, the contents of a minor may not be changed. In departure from the preceding sentence, a minor offered cannot be taught in case of insufficient interest, provided it is stated on the website referred to in paragraph 4 that a minimum number of participants is required in order for the minor to be taught. 6. A minor can be taken only if the propaedeutic examination has been passed and at least 120 credits have been obtained. 7. Irrespective of the foregoing, the admission of a student to a minor will require the approval of the Examination Committee of the programme taken by the student. The Examination Committee may choose to publish a list of minors that students may take without personally having to ask for permission. 8. Besides the minors offered by the institution, students can take minors by way of Admission of a student to a minor by this route requires approval from the Examination Committee of the programme where the student is enrolled. Article 10 Studying abroad 1. Studying abroad is subject to Stenden s policy that a maximum of 90 credits of the curriculum (30 theory credits and 60 placement credits) can be taken abroad. 2. Students require prior written permission from the Examination Committee of the programme to be able to study abroad. 18

19 4 Examinations and diplomas Higher Education and Research Act (WHW): 7.10, 7.10a, 7.11, 7.12c, 7.19a, 7.33 Article 1 The examinations of the programme 1. In the programme the propaedeutic phase is concluded with an examination and the post-propaedeutic phase with a final examination. If an Associate Degree programme is attached to the programme, the propaedeutic phase will be concluded with an examination and the post-propaedeutic phase with a final examination. 2. The examinations referred to in the first paragraph will be passed if all units of study of the relevant phase or programme have been passed (examination and mark together), or an exemption has been granted from them. 3. The final examination in the post-propaedeutic phase cannot be passed until the propaedeutic examination has been passed or an exemption has been granted from taking it. 4. The Examination Committee will determine the results of the examinations referred to in the first paragraph after it has examined whether the student has complied with all obligations applicable to the examination in question. 5. The Examination Committee will award a diploma to the student who has passed an examination and also meets the further statutory requirements. One diploma will be awarded per programme. No propaedeutic diploma will be awarded to a student who has obtained an exemption from the Examination Committee from taking this phase of the programme. 6. The Executive Board will retain passed examinations and the related papers for a period of at least seven years. Article 2 Award of degrees 1 1. The Examination Committee will award the Bachelor s Degree of Business Administration on behalf of the Executive Board if the final examination in the postpropaedeutic phase has been passed for students beginning their studies in cohort 2012 and later. Students from cohort 2011 and earlier who are successful in the final examination will be awarded the Bachelor s Degree of Commerce. 2. In case of education worldwide, the memorandum Line of Conduct for Dutch Education Worldwide of the Minister of Education, Culture and Science (OC&W) will apply. 3. The Examination Committee will award the Associate Degree of Business Administration on behalf of the Executive Board to a student who has passed the examination of an Associate Degree programme for students beginning their studies in cohort 2012 and later who have passed the examination of an Associate Degree programme. Students from cohort 2011 and earlier who have passed the examination of an Associate Degree programme will be awarded the Bachelor s Degree of Commerce. 1 The exact title awarded with the degree may vary in accordance with the Quality in Diversity Act. 19

20 Article 3 Diplomas 1. The Executive Board will use the model of the diplomas and establish the appendices referred to below with due observance of Article 7.11 WHW. The following must be stated at any rate: a. the name of the programme and the institution that provides the programme, as listed in the Central Register of Higher Education Study Programmes (CROHO); b. which units of study the examination covered; c. if applicable, which minor was passed; d. if applicable, what qualification to practise a profession is attached to the diploma; e. what degree was awarded by the Executive Board; f. at what time the programme was last accredited or passed the initial accreditation of new programmes; 2. The units of study of the examination and the minor passed will be mentioned in a certified annex, in which the number of credits and mark obtained will also be listed. The mark referred to in the preceding sentence will be expressed in whole numbers as referred to in article 19 of Chapter The Examination Committee will add a diploma supplement to a diploma of the final examination passed that matches the standard format agreed by Europe. The purpose of the diploma supplement is to provide insight into the nature and content of the completed programme, partly with a view to international recognisability of programmes. The diploma supplement, written in Dutch or English, must at least contain: a. the name of the programme and the institution that provides the programme, b. whether it is a programme in university education or a programme in higher professional education, c. a description of the content of the programme, and d. the study load of the programme. e. the Grading Table of the programme as given in article 9 Article 4 Award of diplomas 1. As proof that the examination was passed, the Examination Committee will award a diploma with the diploma supplement. 2. A student who is entitled to the award of a diploma should request this in writing (by ) from the course secretariat: [email protected]. The student should enclose an excerpt from the Progress online study system showing all study outcomes achieved. 3. A student who is entitled to the award of a diploma may request the Examination Committee not to award it in accordance with rules to be adopted by the Executive Board. 4. If a student discovers an error on his or her list of marks, the student must immediately contact the ESR Information & Registration Centre. If no error is discovered there, the student must respond to the Examination Committee in writing within four school weeks after the final mark of a unit of study is determined. 5. The date on the diploma is the date on which the Examination Committee has established that the student has fulfilled the conditions. The procedural condition 20

21 for awarding a degree diploma is that the student must be enrolled in the programme at the time of awarding. Article 5 Signing of diplomas 1. The diploma will be signed on behalf of the Executive Board: a. by the chairman and secretary of the Examination Committee or their deputies; b. by the student. 2. The Diploma Supplement to the diploma referred to in article 3 will be signed and provided with the name of the chairman of the Examination Committee and secretary, or their deputies. 3. The names of the persons authorised to sign will be registered in a signature register. Article 6 Dates of marks and award of diplomas 4. At the start of each academic year, the Examination Committee will set the dates on which the marks referred to in article 1 are determined, with due observance of the third and fourth paragraphs in article At the start of each academic year, the Head of School will set the dates on which the diplomas referred to in article 3 will be awarded in a public ceremony. 6. The mark on the propaedeutic examination will be determined at least twice a year, at the end of the programme year, after the marks on the last resits have been processed. At the student s request the mark can also be determined in the interim in the course of the programme year. Article 7 Cum laude scheme 1. A student must submit a request to the Examination Committee to grant the classification Cum Laude to the propaedeutic diploma of the Bachelor s Degree programme or the Associate Degree programme attached thereto. The request must be accompanied by a list provided by the student of all marks the student obtained on the basis of which the student believes the student is entitled to the classification Cum Laude. 2. A student must submit a request to the Examination Committee to grant the classification Cum Laude to the Associate Degree diploma. The request must be accompanied by a list provided by the student of all marks the student obtained on the basis of which the student believes that he or she is entitled to the classification Cum Laude. 3. A student must submit a request to the Examination Committee to grant the classification Cum Laude to the bachelor s degree diploma. The request must be accompanied by a list provided by the student of all marks the student obtained on the basis of which the student believes the student is entitled to the classification Cum Laude. 4. The Examination Committee will judge whether the classification Cum Laude is to be granted. 21

22 5. If declared applicable in paragraph 1 of this article, the Examination Committee will grant the classification "Cum Laude" if the student meets the following conditions upon receiving the propaedeutic diploma: a. The weighted average based on the credits obtained for all marks obtained is 8.0 or higher; b. The student must be awarded at least a pass mark for all units of study of the propaedeutic phase without taking any resits; c. The student may be given an exemption for a maximum of 25% of the total credits. d. If units of study have been marked as insufficient/sufficient/good/outstanding, the student must have obtained a good for at least 80% of these units. e. If a student has taken additional units of study not included in the compulsory curriculum, they are not included in the calculation of the weighted average; f. Exemptions are not included in the calculation of the weighted average. 6. The Examination Committee will grant the classification Cum Laude if the student meets the following conditions upon receiving the Associate Degree diploma and/or bachelor s degree diploma: a. The weighted average based on the credits obtained for all marks obtained is 8.0 or higher; b. The student must be awarded at least a pass mark for all units of study of the propaedeutic phase without taking any resits; c. The student may be given an exemption for a maximum of 25% of the total credits. d. If units of study have been marked as insufficient/sufficient/good/outstanding, the student must have obtained a good for at least 80% of these units. e. The student has been awarded a mark of at least 8.0 for the graduation thesis. f. If a student has taken additional units of study not included in the compulsory curriculum, they are not included in the calculation of the weighted average; g. Exemptions are not included in the calculation of the weighted average. Article 8 Declarations 1. A student who has passed more than one interim examination and to whom no diploma as referred to in article 4 can be awarded will receive on request, provided within a year after the student deregistered, a declaration to be issued by the relevant Examination Committee in which at least the interim examinations are listed which the student passed. Artikel 9 Grading table The grading table shows how the grades achieved by students are distributed among the various components of the study programme. A study component is understood to be one that attracts study points (ECs), such as the end-of-year examination, a module, the thesis etc. The grading table only shows grades for study components that students have successfully passed. Considering the course maintains a minimum pass mark of 5.5, only figures between 5.5 and 10 will appear in the grading table, which will include all passing grades achieved by students for the various study components over the past three academic years. The table is updated annually. The grading table of the SBRM Ad and SBRM Bachelor programme are given below: 22

23 SBRM- bachelor SBRM-Associate degree Cijfer % Cumulatief Cijfer % Cumulatief 10 0% 0% 10 0% 0% 9,5 0% 0% 9,5 0% 1% 9 1% 2% 9 3% 4% 8,5 1% 3% 8,5 2% 6% 8 9% 12% 8 15% 21% 7,5 8% 20% 7,5 8% 29% 7 22% 42% 7 23% 52% 6,5 17% 59% 6,5 13% 65% 6 24% 83% 6 21% 86% 5,5 17% 100% 5,5 14% 100% The tables are composed of grades awarded in the academic years , en Clarification: With an average score of 8, an SBRM student will be among the best 10% of all students on the Bachelor programme. In the AD programme, a student with an average score of 8 will be among the best 22% of all students on the course. The grading table can be used when a student needs to compare their Stenden grades with, or convert them to, a grading system at a different (foreign) university Article 10 Legal protection 1. A student who disagrees with a decision by the Examination Committee on the basis of the provisions in this chapter can lodge an appeal against this with the Examination Appeals Board (COBEX). 2. It is possible for a student to lodge an appeal against the decision of the COBEX with the Appeals Tribunal for Higher Education in The Hague. 23

24 5 Examinations and marks Higher Education and Research Act (WHW): 7.3, 7.10, 7.12b, 7.13 Article 1 Examination 1. An examination is attached to every programme. 2. An examination is attached to the propaedeutic phase of the programme. 3. An examination is attached to the post-propaedeutic phase of the programme. Article 2 Unit of study 1. A programme is a coherent whole of units of study, aimed at realising well-defined targets in the area of knowledge, understanding and skills which anyone completing the programme should possess. 2. A unit of study can relate to the practical preparation for professional practice and to the practice of the profession in connection with the education in a work-study programme. in so far as these activities are carried out under supervision by the Executive Board. Article 3 Interim examination 1. An interim examination is attached to each unit of study. Each interim examination comprises an examination of the knowledge, understanding and skills of the examinee, as well as an assessment of the outcomes of that examination. 2. If the interim examinations of units of study belonging to a programme or propaedeutic phase of a Bachelor s Degree programme have been passed, the examination will have been taken, in so far as the Examination Committee has not stipulated that the examination must also contain an examination to be conducted by them on their own as referred to in the second paragraph. 3. Under conditions to be set by them, the Examination Committee can stipulate that not every interim examination has to be passed in order to establish that the examination has been passed. Article 4 Forms of interim examinations 1. The units of study of the curriculum are tested in the manner and in the form indicated in the appendix with the composition of the propaedeutic and postpropaedeutic phase. 2. The units of study are assessed by means of an interim examination, which may consist of one or more separate tests. 3. An interim examination and/or test that has to be taken by a group of students together must be organised so that it results in an individual mark for each student concerned. It must at any rate be guaranteed that the qualification "insufficient" as assessment is given to a student who has not made enough effort to pass the test. 24

25 How the specific contents are to be filled in must be stated when the assignment is formulated. 4. An interim examination offered as a resit in the same programme year must have the same form on all occasions. 5. Departure from the preceding paragraph is possible in case of force majeure or if it is not possible for organisational and/or educational reasons to offer a resit in the same form as at the first opportunity in the relevant programme year. In that case, the resit may have a different form, but it will have to meet the equivalency requirements as referred to in Article 8 of this chapter. Article 5 Study contract 1. A student with a functional limitation may request the Examination Committee to be given the opportunity to take the tests in a way adapted as much as possible to his or her individual limitation. The procedure is described in the Study and Disability Regulations, as attached to the Students Charter as an appendix. 2. A student who satisfies the criteria of the Financial Support of Student Topsporters Regulation as included as an appendix to the Students Charter can request an adapted examination and test schedule from the Examination Committee, which - if this is possible in the opinion of the Examination Committee and not onerous for the programme - is as far in line as possible with the student s individual possibilities. 3. Agreements resulting from the requests referred to in paragraphs 1 and 2 will be set out in an individual study contract. Article 6 Written Knowledge Tests NB: Knowledge is tested by means of a year test in the first and second study years. In the third and fourth, testing may take place at the modular level; these are known as module tests. Notably for both annual and module tests, these must take place under examination conditions. This means that the test must be carried out under the supervision of one or more staff at a particular time and place. Exceptions to this may be made following written permission from the Examination Committee. 1. Provision will be made to sit at least three knowledge tests under examination conditions per academic year. The number of tests to be sat will be determined by the Examination Committee each year and announced no later than the start of the academic year in the annual testing timetable as published on Istenden (student page). 2. In departure from the first paragraph, only one testing opportunity will be offered per academic year for a unit of study for which no formal education has been provided over that year. To clarify, following the last academic year in which the unit of study was offered, there will be two further opportunities to take the test. 3. The date, time, duration and location of each test will be announced via Istenden no later than one week beforehand. Barring unforeseen circumstances, published date, time and duration of each test are final. 4. For tests taking place under examination conditions, students are required to register via Progress in a timely manner. The registration window will be published on the Istenden notifications page. The responsibility to remain fully informed of 25

26 the testing timetable and registration windows rests with the individual student. See article 8 for a further description of the registration procedure. 5. A student who is unable to attend a test should register for the following instance. In exceptional cases, the Examination Committee may decide to deviate from this rule for a student s benefit. 6. Year test (first study year): If, following four attempts, a student has not met the minimum standard for year test, a further four opportunities to do so will be offered in the second study year. 7. Year test (second study year): If, following four attempts, a student has not met the minimum standard for the second year s year test, all available opportunities to resit this examination will be offered over the following study years. 8. Module test (third and fourth study years): If, following four attempts at the knowledge test (including standard module tests), a student has not passed a module, the entire module or a conversion module of equal value must be repeated. 9. Where a student takes a test multiple times, the highest score will be used and the student will retain the grades already awarded for other tests within the module. 10. Additional rules relating to a test will be announced in advance on the course s official notification pages (online on Istenden). 11. Questions from English-language course elements will be presented in English and students must answer them in English. 12. When resitting a test, it remains the student s responsibility to determine to what extent the module s subject matter and/or points structure may have changed in the interim. Article 7 Oral examinations and tests 1. Not more than one student at a time may be tested orally, unless the Examination Committee has decided otherwise. 2. An oral test or examination will not be administered in public, unless the Examination Committee or the examiner in question has decided otherwise in a special case at the student s request. 3. When an oral examination and/or a test with a study load of at least 28 hours is administered, a second examiner must be present or the examination and/or test must be recorded by using audiovisual means. 4. An oral test may be retaken twice. Article 8 Assignments 1. An assignment is a form of test and is part of the module examination. 2. Where a group working collectively on an assignment experiences collaboration difficulties and does not report these immediately to their module contact, it is not entitled to any additional consideration for this. 3. Feedback on the assignment should be provided by the module contact, lecturer or tutor at least once over the course of the module. 4. Unless otherwise stated in the module book, assignments should be handed in no later than 5pm on the module s final teaching day, in the appropriate in-tray at the 26

27 department s office if written, or if digital to the lecturer or in the group course on Blackboard. 5. The student is required to retain their own copy of all written and digital assignments in the appropriate format. 6. The module contact is responsible for assessing the assignment or delegating this task based on a list of assessment criteria. Where significant variation is observed in the assessment of an assignment the module contact may ask for a second assessment by the testing committee. This may also be done at random. 7. Every written or digital assignment handed in must meet the following general minimum assessment criteria: a. The assignment should be legible; b. The assignment should be clean, in good condition and complete; c. For group assignments, each member of the group should be able to show that he/she has made a proportional contribution to the project. For a written assignment, such as a report, this information should appear in the foreword or afterword. 8. An assignment may be retaken once in principle. 9. Should a student wish to retake an assignment, he/she should request this in writing (by ) within two weeks of publication of the result. In the dual variant, the student would request the retake from the course coach. In the fulltime variant, the student would request the retake from the module co-ordinator. 10. The retake should be handed in no later than the final day of the term following the one in which the assignment was originally given. Exceptions will only be made in the case of unforeseen circumstances (see also Section 8, article 2), in which case the student should appeal to the Examination Committee. 11. The course handbook (module book / annual handbook / graduation handbook) may contain further regulations relating to retakes. Article 9 Active partitipation 1. Unless otherwise stated in the course handbook, in order to award a grade for active participation, the minimum attendance at required learning activities in the student s group is 80%. 2. The lecturer/turor is entitled to withhold a student s points for active participation if he/she considers there that there is an important reason to do so. 3. Before deciding to withhold a student s active participation points, the lecturer/tutor should warn the student that they are at risk of this. This warning should be recorded in writing or appear in the minutes for that learning activity. If, following this warning, there remains an important reason in the lecturer/tutor s opinion to withhold the points, he/she may decide to do so. This decision should also be recorded in writing or appear in the activity s minutes. Examples of good reasons to withhold points include: not taking minutes; non-attendance as chairman or minutes secretary; not meeting learning objectives; not meeting commitments. This is not an exhaustive list. 4. No rights can be derived from non-attendance at meetings. 5. Participation cannot be retaken in principle. In the case of unforeseen circumstances, the student may request a replacement assignment from the Examination Committee. 27

28 Article 10 Extra resit opportunity 1. If a student has not passed one unit of study while having successfully passed all other units within the same year of study, one further resit may be requested for the unit of study the student did not pass 2. The extra resit may be requested from the Examination Committee by sending an to: [email protected]. Students who started their course program in September need to send their request before July 1 st. Students who started their program in February need to send their request before January 1 st. If the request is granted, the student will be offered the additional resit in the educational period that follows the last period of their study year. 3. If the request is done for a unit of study that comprises more than one test (e.g. modules), a study agreement will be set out between the student and the Examination Committee. In the agreement the forms and conditions for the extra resit will be stated. Article 11 Order of examinations and tests 1. The examinations and tests of the units of study of the propaedeutic examination and the final examination can be taken in a random order within the phase in question, except as stipulated in the provisions in the following paragraphs of this article. 2. The examinations or tests of the units of study mentioned below cannot be taken until the units of study indicated next to them have been passed: a. The third study year may only be accessed once at least the semester Service Operations Management from the second year and the second competence assessment at second-year level have been passed; b. The graduation phase of the fourth study year can only be accessed once the student has passed all units of study except for a maximum of one unit from study years two, three and the first semester of study year four. The student should arrange a discussion with the graduation phase co-ordinator to assess whether all prerequisites for access to this phase have been met. 3. Irrespective of the provisions in the preceding paragraphs, a minor can be taken only if the provisions of Article 9 of Chapter 3 are fulfilled. Article 12 Requirements set for examinations and tests 1. For each examination and test, the course must make known the requirements set for taking that examination or test, so the student can prepare as well as possible. The course module books and annual handbooks will therefore contain: a. the weightings assigned to the various components of the examination; b. the calculation for the floor standard this gives the minimum score required to pass; c. the assessment criteria for all components attracting points; d. the final deadlines (dates and times) for learning activities (reports, papers, assignments, etc.) as well as to whom and how (on paper, digital, etc.) they must be handed in, if this would have an impact on assessment. 28

29 e. how often the various components may be retaken or resat and how this is organised; f. the manner in which the examination will take place; g. the calculation for the report grade that will result from the individual assessments in the module. For tests taken under examination conditions, the test form will indicate which tools and resources are permitted. 2. The module books and annual handbooks will be made available digitally on Blackboard prior to the start of the module. 3. Each opportunity to take an examination or test within a programme year offered as a resit must be equivalent to the previous opportunity with respect to its content, level and difficulty. 4. If a student has not passed a unit of study in the programme year in which the student took the unit of study, and still wants to take an examination or test in that unit of study in the next programme year, the requirements of the programme year in which the student took the education will apply. PRIOR TO INTERIM EXAMINATION Article 13 Registration procedure for examinations and tests 1. For written examinations and tests the student must adhere to the following registration procedure for participation in written examinations and tests: a. The student must register digitally for an opportunity to take a written examination and/or test, unless specified otherwise. After registering, the student must print out a proof of registration. b. If a student cannot register for a test and/or examination, the student must contact the ESR-Test Service Bureau before the closing time for registration: [email protected]. c. Registration means mandatory participation in the test and/or examination and taking an opportunity, except in force majeure situations. d. All secretaries of Examination Committees must report to ESR Test Service Bureau before the beginning of each programme year the number of examination and test opportunities offered to a student of the relevant programme. If this number of opportunities is exceeded, the registration for participation in the test and/or examination in question will be blocked. e. ESR Test Service Bureau will publish the programme year test schedules for each programme at the start of the programme year on the Stenden intranet ( The definitive schedules will be published not later than two school weeks before an examination period. f. A student must always present a request to change registration for a test and/or examination to the secretary of the Examination Committee for assessment, except in force majeure situations. After permission from the secretary of the Examination Committee, ESR Test Service Bureau can process the permitted changes until two working days before the start of the test week/period until noon. 29

30 g. If a student s digital registration is late and there are special circumstances, the student must contact the secretary of the Examination Committee directly. DURING INTERIM EXAMINATION Article 14 Practical course of affairs during written examinations and tests When examinations and tests are taken, the requirements set in the following paragraphs must be met: 1. The student must be able to identify him/herself by way of his/her Multifunctional Card (MFC). In addition, when asked, the student must identify him/herself with a valid proof of identity. 2. The student must be present in the examination room five minutes before the start time and seated in the seat indicated by the organisation. 3. Anyone who arrives more than 30 minutes late as a result of force majeure may be denied admission. 4. Students are not allowed to leave the room during the first 30 minutes. 5. The specified time for a test and/or examination includes the distribution and collection of examination assignments or answer forms. 6. On receiving the test and/or examination assignments, the student must check whether the student has received a correct and complete copy. 7. Students are not permitted to take the examination or test on answer forms other than those distributed by the invigilator. 8. De student dient -indien van toepassing- op de toets- en of tentamenopgaven en het antwoordformulier te vermelden: a. name b. student number / contact number c. test and/or examination d. number of answer form sheets to be handed in e. date on which the test and/or examination was taken f. date on which the test and/or examination was taken 9. The use of aids other than writing materials and the materials handed out on site is allowed only if this is explicitly stated. 10. Electronic devices that can be used to view or store data must be turned off and put away in a closed bag before the examination or test starts. 11. Students are not allowed to communicate with other persons in or outside the room where the examination or test is being taken without permission from the examiner. 12. The test and/or examination assignments must be handed in to the invigilator at the same time as the answer forms upon signing out. 13. A student will be deemed to have taken a written test and/or examination if the test and/or examination assignments and the total number of answer forms are handed in and the attendance list has been signed. This article applies fully to a person who has not or has not completely filled in the answer form. 14. For students with a functional limitation, the Examination Committee may allow an extension of the standard duration of the examination and/or test and/or the use of aids, in addition to the authority stipulated in Article 1 to adapt the test form 30

31 further for students with a functional limitation to the possibilities of the student concerned. 15. If a student wants to submit a complaint about the administration of a test and/or examination, the student must immediately have his/her complaint noted down on the protocol form by an invigilator of the test and/or examination. In addition the student has to send a written complaint to the relevant Examination Committee. 16. If a student has a complaint about the content of the test and/or examination, this complaint must be submitted in writing within two working days to the secretary of the relevant Examination Committee. The necessary test and/or examination key will be made available 24 hours after the end of the test and/or examination. Article 15 Supervision during interim examinations 1. The Examination Committee will designate one or more examiners who will be present in any case at the start and end of the administration of the interim examination(s) in question and will be immediately available during those interim examination(s). 2. On behalf of the Examination Committee, the ESR - IRC Test Office has appointed invigilators who are charged with maintaining order during administration of the interim examination. The invigilators must follow the examiner s instructions. 3. The invigilators must be present in the interim examination room before the start of the interim examination in order to make the required preparations. The head invigilator must be present in the interim examination room 30 minutes before the start. 4. At least one invigilator per room must be present during written interim examinations. 5. One examiner will suffice during oral interim examinations, unless it has been stipulated that more examiners are necessary. AFTER INTERIM EXAMINATION Article 16 Determination and publication of marks 1. The examiner determines the mark. As a rule, the period for determining the mark is fifteen working days after the written work has been done. If this period is exceeded, this must be communicated by the Examination Committee to the student together with the reasons. 2. Regarding the marks of the last teaching period of a programme year, the programmes may use an accelerated procedure. 3. The student does not receive a written proof document of marks. Instead these marks are published online via ProgRESS.www. 4. An examiner must mark an interim examination for each student individually, or in case of a group assignment, give an individual mark that can be traced to each student involved. 5. If the provisional mark on an interim examination is determined by more than one examiner, the mark must be determined in consultation amongst them. If the examiners cannot reach agreement, after those examiners have been heard, the final mark will be determined by the chairman of the Examination Committee. 31

32 6. The date on which a student has passed a interim examination is the date on which the interim examination taken was marked. Antedating is not allowed. 7. The examiner must determine the mark of an oral interim examination immediately, or on the same day after administering that interim examination and provide the student with a written statement with the mark. 8. The Examination Committee must determine whether the student has met the requirements set for the interim examination. 9. If a component of the course is retaken, all prior assessments for that course will be invalid. 10. If a student believes there is an error with their results, they should immediately contact the contact for the applicable component(s). The contacts are listed in Appendices B and C to the course description. Article 17 Standards for the marks 1. The mark on an examination and/or test is expressed in a number on a scale of 1 to 10 with not more than one decimal or in a designation excellent / good/ sufficient/ insufficient. 2. The mark 5,5 applies as the lowest designation sufficient. 3. Voor 3. The following rules s apply to the rounding off of decimals: a. The average of several numbers is rounded down (=shortened) to one decimal. b. If applicable, a number with one decimal will be rounded off to a whole number in the normal, arithmetic manner(in that case, the number 5,5 will be rounded off to a 6). 4. If the examination and/or test mark is composed of various partial marks, the way in which the mark will be calculated (for example an arithmetic or weighted average) will be described precisely in the Teaching and Exam Regulation. 5. When taking an examination and/or test, the student will receive at least the mark one or the designation insufficient. 6. If the maximum number of resits has not been passed, a student may submit a request to the Examination Committee for a second opinion on the relevant test and/or examination. The period for making the request is four weeks after publication of the result 7. If a student resits a test and/or examination taken before, the highest mark obtained will determine whether the student has fulfilled his/her obligations. Article 18 Inspection of examinations and tests 1. The Examination Committee must see to it that a student is able to inspect the written examination and/or test work the student has done and has been marked within two months from the last day of an examination and/or test period or at least ten school days before any resit, unless the periods set must be departed from on the basis of reasonableness and fairness A student may only be allowed to inspect written and marked examination and/or test work in the presence of the examiner in question or the latter s replacement. 2 The nationally required tests of the Education in Primary Schools Programme are exempted from this. 32

33 3. The Examination Committee may decide that inspection or perusal is to be done at a fixed place and at a fixed time. Article 19 Term of validity of students marks 1. The term of validity for post-propaedeutic examination components is a maximum of four years. Once an examination component has expired, the student will need to retake the entire module or a full conversion course. 2. At the start of each academic year, the examination committee informs the student about the students marks that will expire in the course of the year. 3. At the end of the academic year the Examination Committee determines which examination components have been expired. The assessment of the expiration will be carried out individually taking into account any special circumstances the Examination Committee has been informed about. 4. The Examination Committee informs the students about marks that have expired. The student can object against the expiration decision by submitting their objections to the secretary of the Examniation Committee: [email protected]. 5. The results determined by the Examination Committee count as legal proof. Article 20 Module replacement assignment post-propaedeutic 1. The student may be eligible for a single module replacement assignment under the following circumstances: a. It is the last module of the AD or Bachelor course that has yet to be passed; b. The module belongs to the required post-propaedeutic course of study and is not a practical module, minor (optional module) or graduation phase module; c. The student must have attended the module and sat its associated examination like everyone else; d. If the module examination involves tests, the student must have attempted at least two resits. 2. The module replacement assignment must relate to the module s subject matter and may not be related to the thesis in the context of internship/professional activities or be derived from these. 3. The student must write an assignment to replace the module itself, with a study load in accordance with the number of SBUs for that module as given in the applicable teaching and examination regulations. 4. In order to be eligible for a module replacement assignment, a written request for this should be sent to the examination committee. The request should be accompanied by a current EC overview. 5. If the examination committee rules in favour, a study contract will be drawn up by the team leader for the study year in which the module was set. The study contract will contain the content of the assignment, the study load and the period over which it will run, and will outline the procedures for supervision, assessment and resits. 6. If the assignment is successfully passed, the student will receive the number of ECs equivalent to the number of SBUs for the module in question as given in the applicable teaching and examination regulations. 33

34 Article 21 Exemption general 1. The Examination Committee is authorised to grant an exemption from taking one or more interim examinations. 2. The TER contains the grounds on which the Examination Committee can grant an exemption from taking one or more interim or final examinations for interim examinations or final examinations in higher education that were passed earlier, or for knowledge or skills gained outside higher education. 3. An exemption by the Examination Committee is always granted individually on the basis of its exemption policy and with due observance of the following provisions of this article. 4. A student who wants to qualify for the aforementioned exemptions must submit a reasoned request to this effect to the Examination Committee. The diploma must be submitted with the request, as well as further evidence to show that the requirements for the units of study for which the exemption is requested have been met. 5. Students with a Prohbo Deltion diploma are exempted from tests for the units of study given in the appendices listing the content of the propaedeutic and postpropaedeutic phases. The course has concluded an agreement with Deltion College in relation to the Prohbo programme, involving an MBO/HBO progression course offering the module assignments, skills, PPO and Jong Ondernemen (Young Entreneurship). If successfully passed, the Prohbo certificate offers an exemption of 60 study points for the propaedeutic course in the full-time variant. 6. Exemptions can be based partly on APL. A person who thinks the student qualifies for one or more exemptions on the basis of an APL procedure must submit a reasoned request to that effect to the Examination Committee, enclosing the APL report. 7. The Examination Committee will assess partly on the basis of the evidence submitted whether the requirements set for the relevant unit of study or components thereof have been met. 8. The Examination Committee will grant an individual request for an exemption if the requester demonstrably meets the requirements set for the relevant unit of study, or for - sufficiently completed - parts thereof. The Examination Committee will inform the student of its decision within six school weeks, counting from the date on which the request is received. 9. Exemptions will be shown in the student s list of marks, with the description exemption. An examination and/or test for which the student has obtained an exemption will not count in any averaging to a final mark for the unit of study in which this examination and/or test is involved. Article 22 Award of credits 1. If a unit of study is concluded with an examination, the unit of study will have been passed and the corresponding credits will be awarded if the student has passed the examination and/or test. 2. If a unit of study is concluded by two or more (partial) tests, the unit of study will have been passed and the corresponding credits will be awarded if the student has received a sufficient mark for the unit of study. The overall assessment mark for the unit of study is a (weighted) average of the individual tests, none of which can 34

35 attract study points in themselves. If the unit is not passed, the individual test results will stand until the full resit phase. 3. If a student has obtained an exemption from a unit of study, the unit of study has been passed and the corresponding credits will be awarded. 4. The date on which the test and/or examination, or the last partial test was taken, including the mark that led to passing the unit of study or the minor, will be registered as the date on which the credits are awarded. Antedating is not possible. 5. If a unit of study in full-time or part-time education relates to the practical preparation for practising a profession, credits will be awarded for that unit of study only if the activities are carried out under the supervision of the programme. Article 23 Retention of examinations and tests taken 1. The Examination Committee must see to it that inspectorates and organisations involved in the accreditation process can inspect the instructions, assignments and accompanying pass marks for the written and practical examination components, as well as that they are able to inspect the written examination and/or test work. 2. In case of appeal against the mark on a written examination and/or test, the work must be retained during the period that the appeal has not yet been decided. 3. The Examination Committee must see to it that for each student, the marks or designations obtained by each student during the propaedeutic and postpropaedeutic phase and the results on the examination and the corresponding test and/or examination work is retained in the archives of the programme in accordance with the Selection list for the administrative records of public authority tasks and non-public work processes of Dutch universities of applied sciences, When a student has handed in the test and/or examination assignments and the total number of answer forms after the end of a test and/or examination, the invigilator will record this on the protocol form. At that time, the responsibility for careful retention of a written examination work will pass to the University of Applied Sciences. 5. Should the examination and/or test work referred to in Article 16.4 nevertheless get lost, owing to which no mark can be given, this course of affairs will be established by the Examination Committee. Subsequently, after having heard the student in question, the lecturer or coordinator concerned will determine the time at which and the form in which the test and/or examination has to be taken again. 6. The Examination Committee must place the documents referred to in the preceding paragraphs in safekeeping in such a way that the authenticity of the documents is guaranteed during the retention period.. 7. The student must keep a copy (written and/or digital) of the examination and/or test (component) submitted in his/her possession for one year after it is handed in, in so far as circumstances do not prevent this. 8. A copy of the degree diploma and diploma supplement must be kept in the archives for fifty years. 35

36 Article 24 Fraud and plagiarism 1. If a student or extraneus commits fraud and/or plagiarism, the Examination Committee may deny the person concerned the right to take one or more tests, examinations or interim examinations to be designated by the Examination Committee, for a period to be determined by the Examination Committee of one year at most. 2. In case of serious fraud, the Executive Board, on a motion by the Examination Committee, may definitely terminate the registration of that student or extraneus for the programme. 3. The Fraud and Plagiarism Regulations of Stenden University of Applied Sciences, as included as an appendix to the Students Charter, apply to fraud and/or plagiarism. Article 25 Intellectual property 1. The student is entitled to the copyright in the work, provided the student can be considered the author. 2. The person indicated as such on or in the work will be considered the author, barring proof to the contrary. 3. If the work was created according to the design of someone other than the student and under this person s direction and supervision, this other person will be considered the author of that work. Article 26 Legal protection 1. A student who disagrees with a Examination Committee s decision based on the articles in this chapter may lodge an objection with the Examination Appeals Board (COBEX). 2. It is possible for a student to appeal against the decision by the COBEX to the Higher Education Appeals Tribunal in The Hague. 36

37 6 Study Career Advice and Recommendation on Continuation of Studies Higher Education and Research Act (WHW): Art. 5.5, 7.8b, 7.13, 7.34, 7.51, 7.59, Article 1 Study career advice 1. The Head of School will see to it that each student receives a study career advice, partly for the purpose of his/her orientation to possible courses of study in and outside the programme. 2. In study career counselling, the Head of School must give special care to counselling of students with a functional limitation, whose participation in higher education substantially lags behind the participation of students who do not belong to this group.. 3. On behalf of the Executive Board, the Head of School must give special care to the counselling of students belonging to an ethnic or cultural minority, whose participation in higher education substantially lags behind the participation of native Dutch people who do not belong to such a minority. 4. Students can contact their sudy coach for problems directly connected with their studies. 5. Students can contact their student counsellor for problems of a personal nature, whether or not directly connected with their studies. Article 2 Recommendation on continuation of studies at the end of the first year of registration for the same programme at the same institution 1. On behalf of the Executive Board, the Examination Committee will issue to each student a recommendation on the continuation of his/her studies within the programme at the end of his/her first year of registration for the same programme at the same institution in the propaedeutic phase of the programme. 2. In case of enrolment in September, the letter in which the Examination Committee notifies the student of the recommendation may not be sent to students later than in the third week of July. 3. In departure from paragraph 1, for those who enrol in February the word year will be replaced by 13 months. This exception to the regular enrolment in September is made for organisational reasons due to a different structure of the programme year for students enrolling in February. In the case of students enrolling in February, the letter in which the Examination Committee notifies the student of the recommendation may not be sent later than in the last week of February. 4. The recommendation on continuation of studies will be binding and rejecting in nature if a student has obtained fewer than 51 credits from the propaedeutic phase, and has not passed units of study from the propaedeutic phase designated by the programme with a sufficient mark at the time the recommendation is given. The units of study designed by the programme are: a. For the dual variant, the components Competence Development 1 to 4 (12 study points in total). 37

38 5. Resultaten Marks obtained through an exemption will not count in determining whether the minimum of 51 credits has been obtained. 6. Students who have terminated their registration in the interim in the course of a programme year will receive a recommendation for the propaedeutic phase not later than at the end of the programme year that may also be a binding recommendation with rejection (BSA), unless - in view of the student s personal circumstances - the Examination Committee has no reason to issue a binding recommendation on continuation of studies with rejection (BSA). 7. Students who have registered for a programme, discontinued their studies and then registered again for the same programme at the same institution are legally considered students in the second year of registration. This means that these students must have fulfilled all their propaedeutic requirements at the end of their second year of registration. Article 3 Recommendation on continuation of studies at the end of the second year of registration for the same programme at the same institution 1. On behalf of the Executive Board, the Examination Committee will issue a binding recommendation on continuation of studies with rejection (BSA) if a student has not passed the propaedeutic examination at the end of the second year of registration for the same programme at the same institution. 2. In the case of students enrolling in September, the letter in which the Examination Committee notifies the student of the recommendation may not be sent later than in the third week of July. 3. In departure from paragraph 1, for those who enrol in February the word year will be replaced by 13 months. This exception to the regular enrolment in September is made for organisational reasons due to a different structure of the programme year for students enrolling in February. In the case of students enrolling in February, the letter in which the Examination Committee notifies the student of the recommendation may not be sent later than in the last week of February. 4. Students who have terminated their registration for the programme in the interim in the course of the programme year will receive a recommendation for the propaedeutic phase not later than at the end of the programme year that may also be a binding recommendation on continuation of studies with rejection (BSA), unless - in view of the student s personal circumstances - the Examination Committee has no reason to issue a binding recommendation on continuation of studies with rejection (BSA). 5. After expiry of the period referred to in paragraphs 2 and 3 of this article, no binding recommendation on continuation of studies with rejection (BSA) can be issued anymore. Article 4 Conditions for a Binding Recommendation on Continuation of Studies with Rejection (BSA) 1. A binding recommendation on continuation of studies with rejection (BSA) will not be issued if the student has not been warned at least once during the programme year in good time by the programme and in a reasonable time that if circumstances 38

39 do not change, the student could receive a binding recommendation on continuation of studies with rejection, as well as what the consequences would be. 2. If applicable, the student must report special circumstances to the student counsellor and [the personal coach] in a timely manner and request the Examination Committee to take them into consideration in its decision on issuing a binding recommendation on continuation of studies with rejection (BSA). The Examination Committee can ask the student counsellor and personal coach concerned for further advice on possible personal circumstances that could justify not issuing a binding recommendation on continuation of studies with rejection (BSA) to the student concerned only with the student s consent. 3. A report of special circumstances will be deemed to have been made in good time if the student reports the circumstances as soon as they occur or very soon afterwards. 4. The following are considered special circumstances: a. illness b. pregnancy c. special family circumstances d. physical, sensory or other functional disorders e. administrative activities a student carries out in the context of student participation at Stenden on which the student spends a substantial amount of time, to be assessed by the Executive Board, on condition that the student can demonstrate that the applicable facilitation does not compensate the delay in studies and they can therefore be considered special circumstances. 5. The situations referred to under a. to d. must be established in writing by an independent expert. 6. If the Examination Committee decides not to issue a binding recommendation on continuation of studies with rejection (BSA) in cases as referred to in the preceding paragraph, the Examination Committee will be entitled instead to issue a nonbinding recommendation to the student concerned. 7. Depending on the nature of the of the special circumstances, the student can request the Examination Committee to treat the information provided in the context of the recommendation referred to in the second paragraph confidentially. 8. Irrespective of the provisions in the preceding paragraphs, before proceeding to issue the binding recommendation on continuation of studies with rejection (BSA), the Examination Committee must give the student the opportunity to be heard by or on behalf of the Examination Committee. Article 5 Consequences of a binding recommendation on continuation of studies with rejection (BSA) 1. If a student receives a Binding Recommendation on Continuation of Studies with rejection (BSA), the Executive Board will terminate his or her registration in accordance with the applicable deregistration procedure in Chapter 2 of the Students Charter. 2. The Examination Committee will be authorised in certain cases to compromise in cases of extreme unfairness that might occur if a binding recommendation on continuation of studies with rejection (BSA) were issued. 3. A person who has received a binding recommendation on continuation of studies with rejection (BSA) can no longer register at the institution for the same 39

40 programme as a student or extraneus for at least one year. After this period, in case of a renewed registration, the person concerned must make it plausible to the satisfaction of the Examination Committee of the programme that the programme can be taken successfully. 4. In case of a renewed registration as referred to in paragraph 1, a student should be legally considered a student in the third year of registration, on which basis the student can no longer be issued a Binding Recommendation on Continuation of Studies with Rejection (BSA). Article 6 Transfer from the propaedeutic to the post-propaedeutic phase 1. At the end of the first programme year, the Examination Committee will determine which students may progress from the propaedeutic phase to the post-propaedeutic phase. The following categories of students are admissible: a. students who have passed the propaedeutic examination; b. students who have obtained at least 51 credits in the propaedeutic phase and have not received a binding recommendation on continuation of studies with rejection (BSA) for a different reason. 2. A student who has obtained 51 or more but fewer than 60 credits from the propaedeutic phase must draw up a study plan in consultation with the study career advisor primarily aimed at making up the lag in the propaedeutic phase. In this study plan, the units of study of the post-propaedeutic phase will be determined to which the student can be admitted. 3. A student who has obtained 51 or more but fewer than 60 credits from the propaedeutic phase must first consult with the study career advisor but afterwards will have direct access to all units of study of the post-propaedeutic phase. 4. In working out both preceding paragraphs, one must take into account that the student is not allowed to take a unit of study from the post-propaedeutic phase that is a direct continuation of a unit of study from the propaedeutic phase which he or she still has not passed. Account must also be taken of the provisions of Chapter 5, article 2 on the order in which tests and/or examinations can be taken. 5. A student cannot derive any rights from taking courses from the propaedeutic phase as well as the post-propaedeutic phase regarding the manner of scheduling. It is therefore possible that such courses will be given at the same time. Article 7 Referral in the post-propaedeutic phase 1. Students of the programme will have access to all specialisations described in Chapter 3, article 3. Article 8 Legal protection 1. A student who disagrees with the recommendation on continuation of studies issued on the basis of this chapter can lodge an appeal against this with the Examination Appeals Board (COBEX). It is possible for the student to lodge an appeal against the decision by the COBEX with the Appeals Tribunal for Higher Education in The Hague (CBHO). 40

41 2. Lodging an appeal with the COBEX or the CBHO will not have suspensive effect, in the sense that the binding recommendation on continuation of studies with rejection (NBSA) that was issued will remain in effect until a different, final and conclusive decision has been made on appeal. 41

42 7 Examination Committee Higher Education and Research Act (WHW): 7.10,7.11,7.12,7.12b, 7.12c, 7.13, 7.28, 7.30, 7.42a, 7.61 Article 1 Formation and composition of the Examination Committee 1. Each programme or group of programmes has an Examination Committee. The Examination Committee is the body that determines in an objective and expert manner whether a student meets the conditions these regulations set with respect to knowledge, insight and skills that are necessary to obtain a degree as referred to in Article 2 in Chapter 4 of this TER. The composition, manner of working, duties and powers of the Examination Committee are worked out in the Examination Committees Regulations of Stenden University of Applied Sciences belonging to the Students Charter. 42

43 8 Final and implementing provisions Higher Education and Research Act (WHW): Article 1 Hardship clause 1. The Examination Committee is authorised in certain cases to take account of exceptional cases of extreme unfairness that might occur in applying this TER. Article 2 Unforeseen circumstances 1. In cases for which this TER does not provide and for which an immediate decision is necessary, the Examination Committee will decide on the basis of reasonableness and fairness. Article 3 Publication of the TER 1. The Head of School will provide for appropriate and timely publication of this TER. Article 4 Official title, entry into effect 1. This TER which will be adopted by the Executive Board after having heard the Central Participation Council in accordance with Article WHW, replace the previous Teaching and Examination Regulation applicable to the programme and can be cited as the Teaching and Examination Regulation of the programme Small Business and Retail Management full-time, CROHO-number 34422, Small Business and Retail Management work-study, CROHO-number 34422, Associate Degree Small Business en Retail Management full-time, CROHO-number 80010, Small Business and Retail Management work-study, CROHO-number and will enter into effect on 1 September

44 Appendices A: Qualifications offered by the course B: Composition of the propaedeutic phase C: Composition of the post-propaedeutic phase 44

45 Appendix A: Qualifications offered by the course A1. Course competences The course has formulated its qualifications in terms of competences necessary to operate independently and with a discerning eye as a new professional in the fields the course applies to. The course s competence profile is based on the national SBRM competence profile (2014). Stenden-SBRM intends its course to be distinctive and thereby applies its own interpretation to the national SBRM competences. The course s custom profile is heavily focused on professional retail practices and vocational work within the sector. The course maintains the following definition of a competence: A competence is a combination of knowledge, skills and attitudes that contribute to a professional s ability to adequately carry out professional duties. The course s custom competence profile consists of twelve competences divided into three clusters: 1) Task-focused competences: commercialism, entrepreneurship, acting creatively and innovatively, planning, organisation and management, research and analysis. 2) Interpersonal competences: communication and advising, co-operation, leadership. 3) Intrapersonal competences: learning ability, Result-oriented actions, Flexibility, Value-oriented actions. The course has drawn up the competences in the custom profile as professional tasks, to lay a clear emphasis on the retail focus (see Table A1). 45

46 Table A1: The SBRM competences and their associated professional tasks SBRM competence Description of professional task 1. Commercialism Knows in which markets the organisation operates and recognizes opportunities to strengthen the organisation s commercial position. Recognizes and formulates (changing) customer demands. Takes organisational goals into account when services are delivered. Develops product range policy and is responsible for its buying. 2. Entrepreneurship Demonstrates interest in subject matter, acts proactively and takes risks on the basis of reason and feelings. Studies and understands developments in the (international) environment. Develops plans to build or extend the organisation or department. Acknowledges and uses the importance of doing business in a social responsible way. Anticipates on rules and legislation. Maintains relationships and participates in networks. Task-focused competences 3. Acting creatively Recognizes ineffective procedures and behaviour. Thinks and acts non-routinely and reaches non-standard solutions. Anticipates customer demands and knows how to translate these into innovative solutions and concepts. Is able to think out-of-the-box and develops new products or services by (re)combining existing products or services and new developments. Understands how new technology and connectivity can be used. 4. Planning, Organisation and Management Vertaalt de strategische keuzes van het management naar de realiteit van de eigen winkel/afdeling of onderneming. Zorgt er voor dat logistieke processen in de eigen organisatie afgestemd zijn op de klant. Draagt zorg voor een optimaal winkelbeeld en servicebeleid (in het kader van gastvrijheid) en zoekt voortdurend naar verbetermogelijkheden om klantwaarde te realiseren. Kent en ziet toe op wet- en regelgeving rondom veiligheid, duurzaamheid en kwaliteit. 5. Research and Analysis Can set up research and carry it out or have it carried out. Recognizes organisational dilemmas and knows how to define the corresponding research problem. Analyses problems, situations or processes in a systematic way. Knows how to collect and analyse data. Uses new information or knowledge to steer the organisation and make decisions. Provides sound argumentation for improvement plans. 46

47 Continued... SBRM competence 6. Communication and advising Description of professional task Demonstrates the ability to communicate non-verbal, oral and written ideas and information in such a way that the essence is grasped and accepted by others. Can do this in at least one modern foreign language. Gives feedback in a constructive manner and is open to feedback from others. Translates information into advice and writes clear reports. Interpersonal competences Intrapersonal competences 7. Cooperation Contributes actively to content and processes in a group in delivering performance, and directs group dynamic processes. Changes style and approach if there are signs that a previously chosen style or approach is less effective. Cooperates effectively with people from different cultures and acknowledges and appreciates other people s contribution. Identifies possible conflicts and deals with these in an effective way. 8. Leadership Displays exemplary behaviour and responsibility as a leader. Can motivate and facilitate employees to perform at their maximum. Can develop the organisation and employees so that optimum use is made of people as one of the most important sources for a company s success. Puts the human resources plan into action within the organisation. Determines the need for employees in terms of quality and quantity. Organises job consultation. 9. Learning ability Masters study skills, generates knowledge, is open to and uses feedback. Notices mistakes and learns from them in order to perform more successfully in the future. Identifies his/her own qualities, reflects on his/her own performance and develops personal learning objectives. Displays self-confidence and continues to perform under pressure and constantly seeks new learning situations. 10. Result-orientated actions Works persistently, is ambitious, well organised, conscientious, keeps agreements and is quality conscious. Wants to achieve performance goals and results, both for the organisation and for himself. 11. Flexibility Adjusts quickly and adequately to new situations, tasks and policy changes. Shows flexibility and has an open attitude towards views and opinions of others. 12. Value-orientated actions Is aware of his own values and those of others. Aims his/her own actions at values underlying society and contributes towards socially responsible actions. Is sensitive towards international differences and has an open attitude towards cultural differences and unknown situations. 47

48 A2. Levels, study variants and specialisms Stenden offers the SBRM course at its Leeuwarden campus. The course distinguishes itself through a differentiated range of study variants, each with a clear focus on retail. The course is offered at two levels: an Associate Degree (AD) of two years and a Bachelor of four years. Both levels are offered in two variants: dual study and full-time. The full-time Bachelor offers three graduation paths, also known as specialisms: Small Business, Fashion Retail and Retail Management. The language of instruction for the dual study variant is Dutch. The Bachelor full-time variant with the Retail specialism is taught in English from the third study year. This offering allows the course to service various target groups of students at different stages of their careers. The levels and variants are designed to allow students to flexibly switch between them. The figure below gives an overview of the course s levels, variants and specialisms 3. Course: Level: Variant: Specialism: Dual Retail Bachelor Degree (4y) Retail Full-time Fashion SBRM Small Business Associate Degree (2y) Dual Full-time Figure A2: Levels, variants and specialisms of the SBRM course A.2.1 Study levels: Associate Degree and Bachelor Table A1 gives an overview of the competences that graduates of both the Associate Degree and the Bachelor Degree should possess. The competences are the same across both study levels. The reason for this is that the AD course is composed of components from the first two years of the Bachelor course. This decision was made in order for the course to maintain a structure that mirrors functional skills development across various professional roles. The professional orientation in the second study year therefore corresponds to the orientation of the AD, allowing the AD course to maintain the same competence structure as the Bachelor course. The nature of the competences remains the same, although the level at which they must be demonstrated will vary. The difference between both study levels is linked to the level at which the course is followed, and accordingly with the level at which the competences must be demonstrated. At Associate Degree level the professional tasks are less complex, for which a lesser command of a skill is deemed sufficient. At Bachelor level it is expected that the new 3 See also ok Course document SBRM, juli 2014 for a detailed description of all variants and specializations. 48

49 professional can approach complex issues with a strategic mindset and a broad view; they may relate to an entire organisation, store chain or supply chain. At Associate Degree level the new professional is expected to be able to manage a small business or a department within a larger organisation. The AD functions within the framework of organisational strategy, whereas the Bachelor student contributes towards its formulation. The Bachelor student will generally find a job within retail at an organisation s head office or will manage one or more branches. Examples of these functions include Purchasing Manager, Formula Manager, Regional Manager or Branch Manager. The AD student will generally work at the level of a single outlet, for example as a Team Leader or Assistant Team Leader, Sales Manager, Departmental Manager or Product Group Manager. A further description and justification of the professional qualifications at both AD and Bachelor level can be found in the course s competence guide 4. This guide is published on Stenden Intranet s course pages ( in both Dutch and English. A.2.2 The study variants: dual and full-time The course can be followed in two forms: dual and full-time. Both variants are based on the same competence standards. The course components will reflect the same themes in both variants. Students will develop the same competences in both variants, although the study and examination regimes may differ. A dual-form student demonstrates the development of their competence by carrying out professional activities and completing assignments that are applied in the workplace. A full-time student uses problem-based learning to to complete tasks and assignments derived from professional practices, incorporating vocational learning through a dual-form second year and a final work experience placement in their fourth study year. Students demonstrate the development of their knowledge by means of an end-of-year examination, which is identical for both dual-form and full-time studies. A.2.3 The specialisms: Small Business, Retail Management and Fashion Retail The full-time Bachelor course allows students to choose a particular specialism in their third year of study. Entrepreneurship (Small Business) Small Business emphasises running a business independently, whether as a startup or as a successor, whereby the business owner assumes full responsibility and accountability for running the venture. Other possible job roles include: working within a larger organisation or advising small and medium businesses. An entrepreneur will determine how affairs are to be managed within their own organisation, adopting a generalist approach and maintaining networks to hire experts. An SMB entrepreneur is highly focused on their particular market and may bring a product or service to the market, establish their market position and then maintain it. Continuous attention must be paid to market developments, constantly adapting to changing circumstances and seizing opportunities. Examples of professions that graduates have entered include Entrepreneur, Business Successor, Management Consultant and Trade Association Advisor. 4 RBS competentiegids, september

50 Retail Management Retail Management focuses on management functions within organisations that supply goods or services directly to consumers, both online and offline. The Retail Manager finds themselves within an organisation that is strongly people-oriented. This may apply externally, in terms of the consumers the retailer is targeting, or internally, in terms of leading a team of colleagues. Retail managers must be able to provide leadership to organisations that have a strong focus on creating or adding value for customers. A retail organisation generally offers a range of goods or services, distinguishing itself from others through its formula. Branding and concept development are major factors here. Retail managers display strong knowledge of these areas in addition to management and organisational skillsets. Examples of professions that graduates have entered include Branch Manager, Area Manager, Purchasing Manager, Formula Manager, Departmental Manager, Merchandiser and Marketing Manager. NB: The Bachelor dual-form variant only allows for the Retail Management specialism. Fashion Retail The fashion sector draws heavily on HBO courses to produce more fashion specialists. Fashion initially suggests the idea of clothing, but a Fashion Retail graduate is inclined to target market areas that are sensitive to trends of any sort. The Fashion Retail specialism may suit candidates looking for employment as a Fashion Chain Purchaser, Fashion Store Branch Manager or in a more general marketing role at a fashion chain head office. The competences in Table A1 are distributed across the course s units of study. Appendix A3 describes the rationale behind the course structure and competence development. A series of tables will then summarise the competences included in individual units of study. 50

51 A3. Structure of curricular competences Phased competence development The curriculum is laid out along functional lines designed to lead learning from the operational to the strategic level during the course of study. The course of study has been set up to allow the Associate Degree programme to fit within that of the Bachelor. The Associate Degree programme is broadly similar to the first two study years of the Bachelor. The instruction is structured around various professional roles and job functions, allowing the Associate Degree programme to be embedded within the Bachelor. After two years of study, the Associate Degree programme produces graduates meeting the required level of functional competence for the intended job roles. Course study load The legal requirement for one year of study amounts to 1,680 hours; these are known as study load hours (SBUs). The study load is expressed in study points (European Credits EC). One year s study load amounts to 60 EC, each of which equates to 28 study load hours. The total study load for the SBRM Associate Degree is 120 EC; the total study load for the Bachelor programme is 240 EC. The study load relates to all student learning activities including PGO meetings, tutorials, self-study, e-learning, introduction, self-management, professional orientation, tests, competence assessments, working on module assignments etc. All of these are included in calculating the study load and, accordingly, determining the ECs. A further legal requirement is that units of study must involve a minimum of 28 SBUs each. The Small Business and Retail Management course consists of a variety of units of differing natures; the nine-week full-time modules attract a 336-hour study load amounting to 12 EC for the modules. In addition to the modules, the study load further involves working on annual projects and self-study for the end-of-year examination. The dual-form course involves 16 hours of study along with at least 24 hours of vocational work. The nine-week dual-form propaedeutic modules generally involve 16 hours of study load. The study load for other course components, both full-time and dual-form, may vary. The study load for the propaedeutic phase amounts to 1,680 hours (one year). The study load for the post-propaedeutic phase of the Associate Degree programme also amounts to 1,680 hours. The study load for the post-propaedeutic phase of the Bachelor programme amounts to 5,040 hours (or three years). 51

52 Distribution of competences across course components The following pages show the distribution of competences across course components applicable to international students. This corresponds to the graduation path Retail Management that starts in the third year of the bachelor programme. The names of course components and their associated competences are subject to change following revisions to the programme and the development of new modules. Detailed information on the process of translating competences into learning outcomes and assessment criteria is included in the course description for the applicable component. Abbreviations: Ass: Bc: BE: Bedr: Eng: Exc: Exl: FM: Cas: IL: JO: JT: Opd: Part: Pr: PBL: PGO: PPD: PVB: Res: Sim: SP: Test: Vaa: Vr: WVO: WSC: WSM: WSL: Assignment Business Communication Business Economics Business Performance English Excursion Excell Financial Management Cases Interactive Lectures Jonge Onderneming Jaartoets Assignment Participation in Training Days and Blackboard Project Meetings Problem Based Learning Problem-based Learning Tasks Personal and Professional Development Competence Test Research Business Simulation Specialism (competence depends on chosen subject) Knowledge Test Skills Training Free Study Points Professional Orientation Creative Methods Workshop Management Workshops Leadership Workshops 52

53 Table A1: Competences distributed across course components, study year 3 full-time: Retail Management Competence Branding 12 EC Retail Concept Development 12 EC PPO 12 EC Minor / Exchange or Grand Tour 15 EC Minor / Exchange or Grand Tour 15 EC Ass PBL PPO IL Test Ass PBL Bc WSM Test PPO Commercialism X X X X X X X Entrepreneurship X X Acting creatively X X X X Planning, Organisation and X Management Leadership X X X Research and Analysis X X X X X X X X Communication and advising X X X X X X X X X Cooperation X X X X Depending on choice minor Depending on choice minor Learning ability X X X X X X X X Result-orientated actions X X Flexibility X X Value-orientated actions X X X X 53

54 Table A2: Competences distributed across course components, study year 4 Competentie Strategic Management 12 EC Performance Management 12 EC PPD 1 3 EC PPD 2 3 EC Intern ship 12 EC Thesis 18 EC Ass PBL Bc WSM Test Ass PBL Bc WSM Test Commercialism X X X X X X X X X X Entrepreneurship X X X X X X X X X Acting creatively X X X Planning, Organisation and Management X X X X X Leadership X X X X X X Research and Analysis X X X X X X X X X Communication and advising X X X X X X X X X X X Cooperation X X X Learning ability X X X X X X X Result-orientated actions X X X X Flexibility X X X X X Value-orientated actions X X X X X 54

55 Appendix B: The -propaedeutic phase The course programme Small Business and Retail Management does not offer a propaedeutic programme to international students. International students who meet the entry requirements and are admitted to the programme are exempted from the Propaedeutic phase and will directly be enrolled in the short track programme that starts in the post-propaedeutic phase, studyyear 3. Appendix C: The post-propaedeutic phase In the post-propaedeutic phase, learning to handle responsibility is given progressively more attention. A path is followed from operational, via tactical, to strategic management, with great emphasis on the further personal development and moulding the student into a professional. The second year of study lays emphasis on learning to apply knowledge and skills in practice. The outcome of the second year is to be of (new) manager standard. The third studyyear focuses on specialization by choosing a specialism (Retail, Fashion or Small Business) and by choosing a minor semester. The only specialization direction that is taught in English is the Retail program. strategic issues that are complex in nature; these are characterised by a problem that is not clearly explained in advance. The third year also offers the student the opportunity to choose one of the course s study variants (specialisms). The fourth studyyear is based preparing for graduation. The first semester two compulsory modules are offered that prepare students to define and solve problems at strategical level. The student is taught to define and analyse complex problem situations independently, develop solution strategies and evaluate their impact. D oing research (independently) is a major compontent in this semester. Graduation takes place in the second semester at a practical level (full-time internship), whereby the student works on a practical assignment that ultimately completes the course of study. 55

56 C1. Study points overview per course variant The 180 EC for the post-propaedeutic phase are distributed across themed modules and other learning activities. The following tables summarise how the ECs are distributed between the post-propaedeutic units of study for both the dual and full-time variants. Table C1: EC SBRM Post-propaedeutic Full-time Post-propaedeutic pahse SBRM Fulltime Year 2 year 3 Cohort 2015 Year 4 Cohort 2015 Periode 1: Module / minor PPD Periode 2: EXEMPTED TO INTERNATIONAL SHORT TRACK STUDENTS Module /minor PPD Periode 3: Module / Minor 15 PPD 3 Periode 4: Module / Minor 15 PPD 4 Periode 1 4: Jaartoets Sem1 Jaartoets Sem2 Periode 3-4 Module Engels Specialisatie Stage of SB start 12 Afstudeerwerkstuk 18 Totaal

57 C2. Study year 3 course components: full-time The following description explains the course components in the third study year. Comprehensive information on the content, working routines and examination methods can be found in the module books and the third-year annual handbook. The information in the module books for the academic year is final. The full-time course variant includes the specialization Retail Management. C2.1 Program description year 3 full-time, specialization Retail In the third year, the language of instruction in the full-time specialization program Retail is English. For this reason this part of the examination guide is written in English. The following table gives an overview of all specialization programs in year 3. Tabel C4 Program overview year 3 Specialization Period 1 Period 2 Period 3 Period 4 Retail (International) Branding Retail Concept Development Minor or study abroad Minor or study Abroad PPD 1 PPD 2 Entrepreneurship De Bedrijfsadviseur Ondernemen iets voor jou? Minor or study abroad Minor or study abroad PPD 1 PPD 2 Fashion Fashion 1 Fashion 2 Minor or study PPD 1 PPD 2 abroad Minor or study abroad 57

58 C2.2 Program description year 3 full-time, specialization Retail Below, short descriptions are given of each module in the specialization program Retail Module 1: Branding International Branding Contactperson: Ralph Ferwerda, room 2.66 Language: English Status: Compulsory module for students in the full time program, specialization Retail. Optional module for exchange students in the RBS program. The International Branding is a joint module with three other universities: TAMK (Tampere, Finland), Technical University Brno (Czech Republic), Windesheim (Zwolle, Netherlands) Entry requirements: First year of study and participation in second year program or acceptance to exchange program Contents: In order to function in an (international) retail company, the participant requires a good understanding of topics related to the reality of the (international) retail industry. In this module, the central topic is retail branding. For retailers, branding is nowadays seen as one of the most powerful means in their need to differentiate and to maintain a strong competitive position. Retailers are undergoing huge competition. In order to survive, stores need to differentiate from the competition. They do this by building strong brand identity, through which they try to achieve a strong position in the consumer s mind. Stores are becoming brands themselves. In the module students will undertake a research project. A research study can be an important tool to evaluate the companies success in creating a strong retail brand. Depending on the outcomes, the results of these studies can be used to make strategic decisions regarding brand positioning (product range, price, experience), or brand communication (advertising, store design, employees). In International Branding students conduct a research in their home market and make an international comparison with the other research teams. By doing so, they create an international benchmark and contribute to state of the art knowledge in the field of branding. Competences: Commercialism, leadership, research and analysis, communication, cooperation, learning ability, result orientated EC: 12 EC (fulltime) Examination: Written exam, assignments, active participation 58

59 Module 2: Retail Concept Development Contactperson: Alexander Grit, room 2.71 Language: English Status: Compulsory module for students in the full time program, specialization Retail. Optional module for exchange students in the RBS program. Entry requirements: First year of study and participation in second year program or acceptance to short track program or acceptance to exchange program Contents: In rapidly changing markets like retailing it is of great importance that products and services delivered by the organization match with the needs of the customer. Changing markets require organizations to be flexible. Retail organizations continuously need to change and innovate to keep up with the pace of changing customer demands. This is way retailers keep looking for creative en innovative concepts. Concepts that make use of both online and offline channels. Through these concepts, retailers can create an offer that will differentiate them from competitors. Competences: Commercialism, entrepreneurship, research and analysis, communication, cooperation, learning ability, result orientated, value-orientated actions EC: 12 EC (full time) 9 EC (work-study) Examination: Written exam, assignments, active participation Personal and Professional Development (PPD) Contactperson: Bram van der Graaf Language: Dutch or English Status: Compulsory module for all students in the full time program. Optional module for exchange students in the RBS program. Entry requirements: First year of study and attendance in second year program or acceptance to short track program or acceptance to exchange program Contents: The PPD program aims to develop personal leadership and research skills. Students will need to set up activities for themselves to get a deeper knowledge and understanding of the Retail Business industry and to prepare themselves for internship, thesis research and job orientation. To support this, the Retail Business School will offer a number of company presentation and expertise lectures each year, provided by leading (retail) organizations. In the third year students need to attend at least four presentations. Students need to write an individual reflection report in which they show how the presentations have contributed to their knowledge and 59

60 Competences: EC: Examination: understanding of the industry. This report serves as a minimum requirement to receive the credits for the PPD program. Leadership, research and analysis, learning ability, synthesis 2 x 3 EC Portfolio report C2.3 Minor / optional semester Contactpersons: Ronald Noppers & Wim Keijl Your study program will depend on the choices you make in the minor program, which can vary from minors offered by Stenden to choosing minors within an exchange program or Grand Tour program. It is important that you discuss your ambitions (both within the study program and after graduation) with your studycoach in order to determine the most effective study route. The minorprogram offers students possibilities to broaden or deepen their knowledge in areas that match their interests. The Retail Business School itself offers a number of minors that have a focus on retailing and entrepreneurship.students can also attend minors offered by other Stenden course programmes. Specific information about minors is also published on Stenden Intranet: Study, Minors Instead of choosing a minor at Stenden, students can also choose to study abroad at one of Stenden s international Grand Tour sites (South-Africa, Thailand, Indonesia or Qatar) or via an exchange programme. Information about the Grand Tour and exchange programs can be found on Stenden intranet ( study, grand tour or exchange). You may also contact our international coordinator, mr Ronald Noppers: [email protected]. Throughout the academic year, specific meetings will be organized, informing students about the possibilities to study at one of Stenden s international sites. These meetings will be announced via Stenden Intranet. Finally, opportunities are offered to study at another university in the Netherlands via Kies op Maat. For more information visit the national website Specific information about minors offered by the Retail Business School is given in the next paragraphs. C2.3.1 Organisation of the minor semester. The minor semester is divided into two 10-week periods. Each period students can choose one minor from a wide offer of modules and exchange programs. Students need to subscribe for minors in the year preceding the year in which the minors are being attended. In this preceding year, students receive information about minors via the so-called minor market which is being organized in December. The subscription procedure takes place via Progress and students will be informed via the general announcements on Intranet when and how to subscripe. Students can decide themselves in which period which minors they would like to attend. Based on the number of subscriptions, the organization decides which 60

61 minors will finally be offered. In case the number of participants is too low or for other compelling reasons, the organization remains the right not to offer the minor. C2.3.2 Overview Minor / optional semester The following scheme shows an overview of all minors offered by the Retail Business School the academic year Tabl: Minors offered by Retail Business School RBS minors Marketing Communications International Market Orientation Credits Period 1 Period 2 Period 3 Period 4 15 EC X X X 15 EC X X E Business 15 EC X X X Enactus 1 (Sife) 15 EC X X Enactus 2 (Sife) 15 EC X X The student gains 15 credits for each ten-week module successfully completed. Each module has its own assessment. This usually consists of various assignments, a written test and an assessment of active participation. Short descriptions of the RBS minors in year 4 Minor: Marketing Communications Contactperson: Joop Bos Language: English Status: Optional module Period: 1, 2, 3 Entry requirements: First year of study Contents: This module is based on the principles of service learning. By means of two projects for a real (small, starting)company or (not for profit) organization students learn to design and to handle marketing plan for existing organization in the field of study of the students involved. The module is based on theory and practice that students have had in the modules of the course they do. During this module students learn how to design a marketing plan and how to explain the plan to a client 61

62 Disciplines: Competences: EC: Examination: (representative of a company or organization). The strategy and the tactics of the marketing plan is shown by the production of a market research, an in depth analysis of the companies strategic position, a design of a strategic marketing plan. Dutch and international students work in a project group of 6 on a project. The project subject is from a real company or organization. For the module period this group acts like a marketing bureau. The lecturer involved has the role of a consultant and is responsible for coaching the project group as a team. There will be two weekly meetings for students to report their progress to each other and to the tutor. Students will have to work independently on researching and planning their project. The work is supported by workshops and consultancy about campaign design. Marketing, -strategy and tactics, graphic design and multimedia Commercialism, planning, organization and management, research and analysis, communication, learning ability 15 EC Reports, productions, portfolio, active participation Minor: International Market Orientation Contactperson: Mark Pomper Language: English Status: Optional module Period: 2, 4 Entry requirements: First year of study Contents: Many of the Project themes centre around well-known companies that have made their mark on the international arena, such as Centre Parcs and McDonalds. The module looks at international failures as well as successes. Students have to write a learner report on every PBL task, to be handed in on completion of each task. In addition, students will work in pairs on the module assignment, consisting of an extended case study in two parts. The end product will be a marketing and management plan for exporting a Mega-Malls concept to a country of your choice. Disciplines: International marketing, management, economics, ethics, human resources, intercultural sensibility, communication Competences: Commercialism, entrepreneurship, research and analysis, communication and advising, cooperation, learning ability, result orientated, value-orientated actions EC: 15 EC Examination: Written assignments, knowledge test, active participation 62

63 Minor: E-Business Contactperson: Marten-Jan Feenstra Language: English Status: Optional module Period: 1, 4 Entry requirements: First year of study Contents: In the module e-business you gain insights on how to develop e-business activities for companies. This is done by focusing on four main items. E-marketing is focusing on the new marketing methods which are related to the internet.ict skills give you the skills needed to build your own concept website. You will be searching for the state of the art in e-business, focusing on all the latest developments that can be seen on the internet. All the above parts come together in the e-business plan. Which describes the influence of the environment, consumers and competitors. And how you will deal with these issues applying service, marketing, operations and logistics. The minor e- business accommodates the growing interest of companies for the internet. Until now the use of internet in companies is under exposed. In the module e-business you are put to work for an existing company. You are asked to develop an e-business strategy and write a plan that puts the strategy to work. Next to the strategic focus of the module attention will be given to the conditions a good website has to accommodate. Theme s that will be discussed are usability and search engine optimization. Disciplines: E Marketing, Web design, Internet technologies, Logistics, Search Engine Optimizing Competences: Commercialism, planning, organization and management, communication and advising, cooperation, learning ability, result orientated, research and analysis EC: 15 EC Examination: Knowledge test, E-Business plan Presentation, active participation Minor: Enactus 1 en 2 (formely Sife) Contactperson: Adrie Oosterhof Language: English Status: Optional module Period: 1, 2, 3, 4 Entry requirements: First year of study Contents: Enactus is a global non-profit organization active in over 40 countries worldwide that mobilizes university students to create economic opportunity for others while discovering their own potential. Working in partnership with business and higher education, Enactus mobilizes students around the world to use knowledge learned in the classroom to address real world issues 63

64 in their communities. Enactus students form teams on their university and develop outreach projects that teach market economics, entrepreneurship, financial literacy, personal success skills and business ethics. Thereby, these students make a difference and create a better world while realizing the full potential they have as the entrepreneurs and business leaders of tomorrow. Each year, students present their projects at competitions which are held in every Enactus country; the winners go on to a global competition: the Enactus World Cup. Disciplines: Research, Project Management Competences: Commercialism, planning, organization and management, research and analysis, informing and advising, communication, learning ability EC: 15 EC (Enactus 1) 15 EC (Enactus 2) Examination: Project assessment and participation Minors abroad: exchange and Grand Tour Students are offered the opportunity to follow an exchange programme at a foreign higher education institution in place of taking a minor, or alternatively to take part in the Stenden s Grand Tour. It is also possible to join the Grand Tour in the third year of study, in which case the student will take two required modules in the first semester of the fourth year. For more information on exchange programmes, the Grand Tour and related contacts, please see our Intranet ( Kies op maat You can either take a minor at Stenden University or study a subject at another Duch university. You can search for, and register for, the minor of your choice at You will require permission from the Examination Committee and the institution you wish to attend. The website describes the process in full detail. 64

65 C3. Educational Program year four During the final year of study you have to follow two compulsory modules in the first semester and prepare for graduation that takes place in the final semester. The compulsory modules in semester one deal with complex subject matter at strategical level. Within the context of a specific (retail) organization, students learn how to define and analyze complex problems independently. Students will learn how to set up and carry out research and in this way prepare themselves for doing research during their final graduation stage. Graduation takes place in the second semester. Several options are possible to fill in the graduation semester according to the and can be carried out via a variety via an internship and graduation assignment (thesis) To inform you about internship possibilities, information meetings will be organized in november/december. Please take carefull note of the announcements on Stenden-Intranet informing you when and where these meetings take place. Internships and graduation projects need to be approved by the internship coordinator. You are expected to contact the internship coordinator about your internship ambitions well on time. Students are expected to take an active role in this process. C3.1. Program description year 4, full time The fourth and final year of the bachelor course program consists of an optional semester and graduation semester. Here, a short description of each will be given. More detailed information about the contents, teaching and assessment methods is given in the corresponding modulebooks and graduation guide, available at Stenden shop and Stenden s Intranet. The information in the modulebooks of the academic year is binding. The following figure illustrates the components and related credits of the fourth year, cohort 2013 and later. Cohorts 2013 and later Period 1 Period 2 Period 3 Period 4 Strategic Management 12 EC PPD 1 3 EC Performance Management 12 EC PPD 2 3 EC Internship (12 EC) & Thesis (18 EC) or Academic Atelier (30 EC) or Small Business Start (30 EC) 65

66 Module 1: Strategic Management Contactperson: Joost Dijkman, room 2.71 Status: Compulsory module for all students in the full time program. Optional module for exchange students in the RBS program. Language: English Entry requirements: First year of study and attendance in second year program or proof of acceptance in short track program or acceptance in exchange program Contents: In the RBS curriculum in the first and second year of study much attention is paid to decision making on the operational and tactical level. In general, these decisions do not take into account the long-term changes in our society and within the organization. Each commercial organization has to monitor its environment and to be aware of adapting to changes in it. The replies to changes are based on statements about Who are we? and What do we do? Such answers belong to the strategic domain. The strategic domain is the key item in the module. All those involved with management or staff in future careers will be confronted with the process of designing or further development of strategic decisions. Consequently, a professional needs to be familiar with methods of analyzing problems that are related to the strategic domain of the organization. Analytic schedules are of great importance to find innovative solutions for strategic problems. The central item of the module is to formulate a strategy at the corporate level. In the module the students acquire knowledge about all the steps in the strategic decision making process. The module is organized as project work. Students will gain experience in professional project management basics. Competences: Commercialism, entrepreneurship, planning, organization and management, leadership, research and analysis, communication, EC: 12 EC Examination: Written exam, assignments, active participation Module 2: Contactperson: Language: Status: Entry requirements: Contents: Performance Management Marten Jan Feenstra English Compulsory module for all students in the full time program. Optional module for exchange students in the RBS program. First year of study and participation in second year program or acceptance to short track program or acceptance to exchange program Retail organizations can be governed by focusing on the meso and macro environmental influences. Developments from outside will have an influence on the performance of a 66

67 Competences: EC: Examination: company. Therefore it is important to not only look at the factors influencing a company, but also at the outcomes that can be seen within the companies performance and even more important forecasts that can be made with data that is available. Organizations can measure their performance in many different ways depending on the indicators they find of importance. Students therefore will need to identify how the organization wants to perform in order to be able to develop forecasts, sales plans, promotion plans, personnel plans. This module should give insight in how an organization could achieve operational excellence. Besides data and information the governance of an organization can be seen as being very important. Commercialism, entrepreneurship, planning, organization and management, leadership, research and analysis, communication, cooperation, learning ability, result orientated, analysis and synthesis, value-orientated actions 12 EC Written exam, assignments, active participation Personal and Professional Development Contactperson: Bram van der Graaf Language: Dutch or English Status: Compulsory module for all students in the full time program. Optional module for exchange students in the RBS program. Entry requirements: First year of study and attendance in second year program or acceptance to short track program or acceptance to exchange program Contents: The PPD program aims to develop personal leadership. Moreover, the PPD programs aims to set up activities for themselves to get a deeper knowledge and understanding of the Retail Business industry and to prepare themselves for internship, thesis research and job orientation. To support this, the Retail Business School will offer a number of company presentation and expertise lectures each year, provided by leading (retail) organizations. In the fourth year students need to attend at least four presentations. Students need to write an individual reflection report in which they show how the presentations have contributed to their knowledge and understanding of the industry. This report serves as a minimum requirement to receive the credits for the PPD program. Competences: Leadership, research and analysis, learning ability, synthesis EC: 2 x 3 EC Examination: Portfolio report 67

68 C3.2 Graduation Phase Internship Contact person: Adrie Oosterhof, room 2.95 EC: 12 EC Status: Required, course-specific Entry requirements: Completed all required study components from years 1-3 Competences: All 12 course competences Examination: Workplace scan, portfolio, self-reflection and competence assessment Description: The internship concludes the course. Students complete an internship at a retail organisation or an organisation affiliated with retail for 21 weeks. Students who have chosen the Small Business graduation path may elect to follow the SB Start route in place of an internship (see description of SB Start below). Prior to commencement of the internship, which should be on 1 st September or 1 st Feburary in principle, there is a preparation or orientation phase of 12 weeks. Over this period students should be actively involved in orienting themselves around their prospective internship company. This orientation is initially directed towards the company s market position, gathering information from both inside and (particularly) outside the organisation. Following this, a discussion will take place with the prospective internship company with an emphasis on making acquaintance, exploring the structure of the company and providing a context for the assignment. In the period leading up to the actual internship, the mutual expectations of the student and the company must be made clear, particularly in terms of formulating the problem and setting out the aims of the graduation assignment; a single discussion would generally not be sufficient for this. The internship must then be approved by the course, which takes by means of a workplace scan. Once the internship begins, there should be a clear understanding of the supervision and assessment of the placement and an internship agreement will be drawn up between the student, the company and the University. Over the course of the internship, the student should carry out a project or piece of research for the company, which should formulate the central topic of this at a tactical/strategic level. This topic will form the basis of the student s graduation project during the internship (see also the graduation project component). In addition to their graduation project duties, the student may be engaged in other work within the organisation. The student s duties will be (broadly) outlined in the internship agreement. Students will collectively attend one day of instruction in Leeuwarden per fortnight to discuss the progress of their undergraduate thesis. At the end of the internship, the student should be able to demonstrate all course competences at an adequate level, with an obligation to produce evidence of this in the form of a portfolio and a reflection document. All 12 course competences will be used to assess this by means of a competence assessment form. The course will organise informative meetings in the semester prior to the internship. The dates of these will be published on course page on Stenden Intranet: 68

69 Graduation project: Contact person: Ypie de Geus, room 2.69 EC: 18 EC Status: Required, course-specific Entry requirements: Completed all required study components from years 1-3 Competences: Commercialism, Entrepreneurship, Research and analysis, Communication and advising, Learning ability, Value-oriented actions Examination: Graduation project, final presentation and cross-examination Description: The graduation project is generally the result of applied research that the student carries out at and for the internship organisation (full-time) or their own employer (dual). Where there is no internship organisation, for example owing to exemption from work experience or sudden termination of the internship, the student may carry out theoretical research. The graduation project is referred to in both cases as a thesis. The thesis may take the form of a business plan for students graduating from the Small Business path. This approach is referred to as Small Business Start. The graduation project will be based on a tactical/strategic problem for which the organisation requires a solution. This problem must be of sufficient depth and the student must be able to approach it from a broader theoretical perspective. The student should carry out research to solve the problem, with both literary and practical aspects; a mix of field and desk research, the results of which are written in a critical reference style. The solution may take a variety of forms depending on the problem posed, such as a concrete plan of action, a strategic marketing plan, a creative design, an improved draft etc. On commencement of the internship, the student will begin drawing up a research plan for the graduation project. The student will discuss this with their supervisors both in the workplace and at the University and develop it into a graduation proposal. The supervising tutor should submit the proposal to an independent thesis committee for assessment. If deemed satisfactory, the thesis committee will express their confidence that the chosen subject and research methods will achieve an end result that meets the requirements for a graduation project. The end result of the project will be assessed by two tutors. If deemed satisfactory by both, it will be presented to the thesis committee who will determine the final mark. A passing grade will require the student to present their graduation project and undergo oral crossexamination in the presence of two tutors. The final mark with which the student graduates will be calculated as an average of the grades awarded for the written project, the presentation and the cross-examination. 69

70 Small Business Start Contact person : Adrie Oosterhof, kamer 2.95 EC : 30 Status : Required, course-specific Entry requirements: Completed all prior study components from years 1-4 (including minors) Examination: Assignments (reports), competence assessment, graduation project Description: As an alternative to an internship, a student who has chosen the Small Business graduation path may elect to start their own business, drawing up a business plan for it in the graduation phase and progressing as far as possible towards commencement of trading. If the graduation project or business plan is deemed satisfactory, at a minimum of 55 out of 100 points, it will be subject to oral cross-examination. The written graduation project or business plan will be cross-examined in the presence of two tutors. More comprehensive information on Small Business Start can be found in the course s work experience syllabus. See Blackboard, course Graduation. 70

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