Hitachi HCX Integration

Transcription

1 Rev date: 04/08/04 Innovation Voice Mail Hitachi HCX Integration 1841 Bourbon Road Cross Plains, Wisconsin

2 Hitachi HCX Integration REQUIREMENTS: HCX-5000 with software revision 7.0 or better. Available IOC port for VMS serial connection 1 An analog extension for each voic port, supplied by either 8LIF-H or 16LIF-T card(s) An analog station (or dedicated CO line) for the system s modem. PBX PROGRAMMING: Screen (Off-line Screen) Set VMS INTERFACE to 1 : PROVIDE Set TYPE OF VMS to 1 : AOK 2 Set WELCOMM VOICEMEMO II to 1 : PROVIDE VMS administration (screen ) Set VMS OVERFLOW ANSWERING POSITION to the voice mail overflow station. This station is the backup answering point used when either all the voice mail ports are busy, or when the voice mail system is off-line. Set VMS CALL ME STATION/MASTER NUMBER to the lead station number of the new voice mail hunt group. Set VMS COVERAGE PREFIX DIGITS to 0 Set VMS RETRIEVAL PREFIX DIGITS to 1 3 Set VMS HOTEL FEATURES to 2: PROVIDE WITH MAILBOX INTEGRITY AND NAME (V03) if the PBX is interfaced to a PMS which supports this feature, otherwise set to 3: PROVIDE WITHOUT MAILBOX INTEGRITY AND WITH NAME (V04) Set SEND CHECKIN/OUT MESSAGES DURING DATABASE SWAP to 1 Set SEND TEXT MESSAGE NOTIFICATION TO VMS (V40) to 1 Set SEND ROOM CHANGE MESSAGE TO VMS (V30) to 1 Set SEND LANGUAGE MESSAGE TO VMS (V60) to 1 if multiple languages are installed on the voic system. Set to 0 if only one language is installed on the system. Send VIP MESSAGE TO VMS (V70/71) to 1 Set SEND TEXT MESSAGE NOTIFICATION TO VMS DURING DB SWAP to 1 Set SEND LANGUAGE MESSAGE TO VMS DURING DATABASE SWAP to 1 if multiple languages are installed on the voic system. Set to 0 if only one language is installed on the system. Set SEND VIP MESSAGE TO VMS DURING DATABASE SWAP to 1 1 Required for disconnect supervision 2 This item can be edited only if Welcomm VoiceMemo II is turned on in off-line screen Older HCX releases may only be capable of sending V01 messages. See the Device Interfaces section of this guide on how guest name information may be captured by the voic . 1

3 PMS interface admin (screen ) Set SEND VOICE MESSAGE NOTIFICATION to 1 : ON Set CHECKIN WITH INTEGRITY FLAG to 1 : ON I/O configuration (screen ) Set NAME to VMS Set STOP BITS to 1 Set PARITY to E Set ENABLE to Y Set BIT/CHAR to 7 Set BAUD RATE to 1200 Set TERMINATION CHARACTERS to D 0D 0D 0D Station basic class list for voic stations (screen ) Set CONSULTATION TRANSFER to Y Set OFF PREMISES EXTENSION to Y Set VMS LINE INTERFACE to Y Set LINE DICTATION to Y Station basic class list for voic users (screen ) Set CALL COVERAGE to Y Set COVERAGE TO VMS to Y Set VMS OPTION to Y Set MESSAGE WAITING to Y 4 Set CALL ME RETURN DEFAULT to Y (optional) Other Items If you use the Call me return number as the voic access code, you cannot transfer calls to this number. If you need to transfer an outside caller to voic , you must transfer them to the pilot number of the hunt group Assign an access code to the Myself Message Waiting Cancel feature. This may be helpful if a message lamp is stuck on, and you can t extinguish it by calling voice mail. 4 If you set the CALL ME RETURN DEFAULT to Y, then go to screen and enter the pilot number of the voice mail hunt group in the CALLME RETURN DEFAULT (STATION OR MDN) field. 2

4 TERMINATIONS: Terminate one analog station to a single RJ-14 jack. On some older systems, you may need to terminate two analog stations per jack. This is determined by the type of Intel/Dialogic card installed in the voic system. If your system has voice card(s) that have four connections per card (similar to the diagram shown at left), then terminate one analog station per RJ-14 jack. If your system has voice card(s) that have two connections per card (similar to the diagram shown at left), then terminate two analog stations per RJ-14 jack. 3

5 DEVICE INTERFACE CONNECTIONS: Hitachi VMS interface This interface is typically pre-loaded by Innovation before the system ships. Message waiting commands are sent by the voic to the Hitachi HCX. PMS messages sent to the Hitachi HCX are passed to the voic through this serial connection. A straight through, DB25M to DB25F cable may be used to connect the Hitachi HCX s VMS IOC port to the voic s serial port. Hitachi VMS/PMS interface This interface may be used if the Hitachi HCX can only pass V01 check-in messages to the voic , but you require that the voic be updated with guest name information. This interface will require two COM ports on the voic . The first COM port is connected to the Hitachi HCX s VMS IOC port in the same fashion as the previously described interface. The second COM port is passively connected to the serial connection that exists between the Property Management System and the Hitachi HCX s PMS IOC port. This passive connection listens to the PMS s transmit pin for messages sent to the Hitachi HCX. A custom cable between this COM port and where it passively connects is required (not provided by Innovation) for successful monitoring of these messages. 4

6 After connecting the voic COM port to the Hitachi HCX s VMS port, verify that the two devices are communicating by viewing the interface at the voic system. Successful communication between the two devices will be similar to the example shown below: The voic messages transmitted to the Hitachi HCX are displayed in green. The Hitachi HCX messages transmitted to the voic are displayed in red. If the HCX never responds to the voic s [ENQ], check the cable between the two devices. The voic will continue to transmit the [ENQ] message, until the Hitachi HCX responds with an [ACK]. 5

7 TESTING: Testing disconnect supervision When a caller is connected to voic and hangs up, the HCX will provide a momentary open after approximately 4 seconds. This is the voic systems indication to disconnect. Test this by placing a call from any station to the voic system. After voic answers, hang up. The system s Monitor portion of the screen will show the message loop current drop detected, and the line will return to the waiting for call state. Call each of the remaining voic stations, (hanging up after each port answers) and watch to see if the message loop current drop detected is displayed. This test should be performed station to station and trunk to station. For a trunk to station test, call the hotel s main number, and have the attendant transfer you to voic . When voic answers, hang-up and watch for the loop current drop detected message to be displayed. If disconnect supervision does not work, make sure that the BCL feature LINE DICTATION is set to Y for the voic stations. Testing direct calls (From any station) At the system, right click the first voic port (anywhere in the rectangle that contains the waiting for call statement) and click on Trace Call Integration. A checkmark will appear to it s left. Now place a call from a station to this voic port. The information will show what station number is calling. Testing call coverage Cover one guest extension to the voic pilot number. Call Coverage can be programmed from the HCX s CMAT terminal (screen ), or from the station itself by dialing the appropriate internal / external coverage feature access codes (screen displays these codes). 6

8 From a staff extension, call the guest extension, allowing it to cover to voic . The call integration information will display only the called party. Perform this forwarding test via a trunk as well. Testing message lamps Test a message lamp by going to System > Tenants > Tenant 1 > Mailboxes. Double click the Set MWI(s) icon. Enter a valid extension number and test turning the message lamp on and off. The following information will be displayed on the device interface display window (example below is of turning a message lamp on for extension 7101.) MW on message An off message will contain a 0 before the extension number. 7

9 Testing PMS messages using the Hitachi VMS interface Click the Do button, and choose Interface: Hitachi VMS to monitor the messages. Have a test check in message sent from the PMS. The message should appear on the interface. The voic system will respond with an acknowledgment [ACK] V04 Check-in message Check-out message will start with V02 followed by the station number. A change room message will start with V30 followed by the station change information. Testing PMS messages using the Hitachi VMS/PMS interface Click the Do button, and choose Interface: Hitachi VMS/PMS to monitor the messages. Have a test check in message sent from the PMS. The message should appear on the interface. Since this is a passive interface, only red messages will be displayed. CHK1 Check-in message All PMS messages that are transmitted to the Hitachi s PMS IOC port will be displayed on this screen. END OF DOCUMENT 8