Nordea Banking Denmark. David Hellemann March 8th 2016

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1 Nordea Banking Denmark David Hellemann March 8th /03/2015

2 Nordea Bank Denmark comes strong through a challenging year and deliver a significant enhanced result Delta pct. Mio.kr / 2014 Net interest income % Net fee & commission income % Net fair value result % Other operating income Total income inkl. Allocations % Staff costs % Total expenses inkl. Allocations % Profit before loan losses % Net loan losses % Low interest rates put a pressure on the net interest income Net fee and commission income driven by extensive mortgage refinancing and high investment activity High activity in the beginning of 2015, increase the net result of financial items at fair value Decrease in costs as a result of digitization and optimization of internal processes Decline in loan impairment as a result of improved macroeconomic conditions Operating profit % *Inkl. Private Banking and New CIB 2

3 Danish mortgage and lending market is characterized by low lending growth which intensifies competition The unusual level of interest rates changes customers choice of loan and our advices Nordea closely monitoring market development Reprising of Corporate mortgage Q Better match between risk, capital and pricing 100% 5% 6% 10% Delta pct. Mia.kr / % 26% 28% 28% Lending to corporates % 60% 21% 16% 12% Lending to households % Consumer lending % 40% 20% 48% 50% 50% Total lending % 0% Q4-14 Q2-15 Q4-15 Fastrente F1-2 F3-10 Kort Rente 3

4 Private Banking is a growing business area with an intensified competition for the best customers AuM development (EURbn) #1 Nordic Bank in Luxembourg Market leader in Finland and Denmark Q Net flow Investment Q return AuM development (EURbn) 4 4

5 Stabilisation in most segments though still problem areas Significant decrease in allowances in ,6 2,6 Corporate customers in general Real Estate 1,9 1, Mia. kr. Household customers Agriculture 5

6 Considerable influence and uncertainty from external factors causes changes Challenging macroeconomic conditions Noticeable changes in customer behavior Changes in the competitive environment Increased regulation 6

7 Our customer vision are shaping the future relationship bank Easy to deal with.. Customer vision relevant and competent anywhere and anytime where the personal and digital relationship makes Nordea my safe and trusted partner 7

8 Our strategy is to build on our strengths Advisory expertise and competence Largest Nordic footprint and broadest customer base Relationship Banking Strong set of solutions and services Extensive risk and credit knowledge Financial strength and funding access 8

9 and adding winning capabilities for the future ADVICE ANYWHERE AND ANYTIME Relationship Banking DIGITAL TAILORED TO CUSTOMER NEEDS & PREFERENCES EFFICIENCY ONE NORDIC MODEL CULTURE TOGETHER WE ASPIRE TO BE BEST 9

10 Large focus on digital and online solutions to meet the future customer demand and market requirements Strong growth in ebranches Expect customers in 2016 Remote meetings increased from 1,600 in 2014 to 60,000 in 2015 In Q ,000 customers used our chat function New App for MobileBank with more features Additional 200 recruitments in Q and 750 MDKK investments budgeted in 2016 to support digital solutions 10

11 In a cooperation with agile digital players to create new business opportunities 11

12 At the same time we are developing our advisory format Branches are being specialised to complex advise Increase accessibility with extended opening hours Advisory sessions either online or physical Increased use of specialist competences Digital processes to free up time for customers 12

13 Focus on increased profitability and satisfaction for corporate customers Improved profitability Lower capital consumption Risk based pricing Specialist concept for Small Entrepreneurs has resulted in large intake of new customers New Business Banking Direct value proposition to be launched New organisation with special units focussing on agriculture and commercial real estate 13

14 Privat- og erhvervskunder 2. kvartal 2014 Peter Lybecker Adm. direktør Nordea Bank Danmark A/S, leder af Banking Danmark Jørgen Op Høholt Nyt billede kommer Medl. af direktionen Nordea Bank Danmark A/S, leder af Corporate & Institutional Banking Danmark Privat- og erhvervskunder 3. kvartal 2014 Peter Lybecker Adm. direktør Nordea Bank Danmark A/S, leder af Banking Danmark Jørgen Høholt Medl. af direktionen Nordea Bank Danmark A/S, leder af Corporate & Institutional Banking Danmark Nordea i i Danmark kvartal 2015 Questions? Peter Lybecker Adm. direktør Nordea Bank Danmark A/S A/S Jørgen Høholt Medl. af af direktionen Nordea Bank Danmark A/S A/S