Brussels Airport INCIDENT MANAGEMENT & COMMUNICATION

Transcription

1 Brussels Airport INCIDENT MANAGEMENT & COMMUNICATION Olaf Jonkers IT Security & Quality Manager, Brussels Airport Company Nathalie Van Impe Head of Communication, Brussels Airport Company

2 Agenda 1. Brussels Airport in a nutshell 2. Complexity of business 3. Challenges in crisis communication 4. Cybersecurity at airports Enrich Data to Information, Correlate, Escalate 5. Conclusion

3 Brussels Airport in a nut shell Facts and figures 229 direct destinations 3 home carriers 85 airlines 21.9 million passengers 720,000 tons of cargo (flown and trucked) 60,000 direct & indirect jobs

4 Brussels Airport in a nut shell 2 nd largest economic engine in Belgium 260 companies 1.8% contribution to GDP 3.2 billion added value p.a. 60,000 jobs 20,000 direct jobs 40,000 indirect jobs + 10,000 additional jobs by

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6 Complexity of airport business Elements of operation Aircraft Passengers Baggage Number of movements, Docking stands capacity, Arrival Bussing gate capacity, Walk to stand gate capacity, De-icing duration, Immigration border control, Passengers departure security Pier A, Passengers departure security Pier B, First and last bag baggage delivery punctuality, Baggage sorting in system time punctuality, Baggage Sorting chute full rate, 6

7 Complexity of airport business Airport Operations Centre Key Partners present in APOC Integrated approach across organisations Common operational information Collaborative decision-making Anticipate problems and pro-actively solve them Increased speed in action Meeting, Date 7

8 Complexity of airport business Airport Operations Centre Core location on the most modern platform State of the art technologies (video wall, central servers, ) Central location Shared datawarehouse Meeting, Date 8

9 Complexity of airport business Airport Operations Centre First proposed set-up of the video wall: Operational announcements Baggage process Passenger process Aircraft process Indicators APOC is a story that is built together 9

10 Challenges in crisis communication Getting correct information quickly is essential Communication team is integral part of crisis management team Dispatching on different platforms Press Website + social media Extranet Mail / phone Welcome Center

11 Challenges in crisis communication Continuous communication Different stakeholders Passengers Partners: Airlines, handlers, Authorities: Ministery of Mobility, Belgocontrol, DGLV, FedPol, Customs Media Staff

12 Challenges in crisis communication Lots of critical processes, quick escalation

13 Challenges in crisis communication Inaccessibility of crisis centre

14 Challenges in crisis communication Large community internal management

15 Challenges in crisis communication Impact on different IT-systems

16 Cyberchallenge Find a Cyber -incident without indication of impact

17 SIEM Basics SIEM = Security Information & Event Management SIEM technology provides Real-time analysis of security alerts (from network, applications) by: Log collection & Standardisation Correlation between events & external threat-sources Creation of derived Events, also alerting Dashboard-view & retention of logs Why SIEM? - Logs are in the (10/100/ ) M / day - Many (relevant) logs are unchecked/unmanaged - Different interfaces / technologies - Before: Correlation Ad-Hoc by ICT Security ( )

18 SIEM & Incidents Having a continuous view on operational events

19 Belgian ISAC Network Information and Analysis Center Our opponents are collaborating in an efficient cybercrime economy We have skilled people (yes, we do ) Leverage the available expertise, create win-win Develop communication channels Ex.: Telecom-providers, Financial institutions Interaction with authorities: ISAC Port of Antwerp ISAC, Schiphol ISAC, Prerequisite: a strong national mandate To get started, and to keep initiatives aligned

20 Conclusion Crisis management builds on preparation Managing a crisis requires teamwork (Cyber-)incidents can lead to a crisis Deal early with, or avoid any, impact Regularly exchange information Communication is always a challenge Never mind in a crisis Leverage existing expertise Into ISAC s Critical Infrastructure is national intrest

21 Thank you Olaf Jonkers ICT Security & Quality Manager Nathalie Van Impe Head of Corporate Communication [email protected]