FREQUENTLY ASKED QUESTIONS
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1 FREQUENTLY ASKED QUESTIONS Q. Where do I collect my payslip from? A. Employees now have access to their payslip via ESR Employee Self Service (Limited Access), therefore from May 2015 the majority of employees will no longer receive a paper payslip. Employees in the following categories will continue to receive paper payslips; employees on maternity & adoption leave, career break, external secondment, those off on long term sickness, suspended employees, employees on zero hours contracts, in-month leavers, Non-Executive Directors, employees in Hosted Services, Band 1&2 employees in Hotel Services, non-office based employees in Estates. Payslips will be sent to home addresses for employees that are absent from the Trust. Ann Pollitt will coordinate the distribution of payslips for Non-Executive Directors, employees in Hosted Services, Band 1&2 employees in Hotel Services, non-office based employees in Estates. Q. Incorrect Payslip Address A. HR Administration with the correct address details. Q. Who do I contact if I have a query about pay, expenses or pensions? A. In the first instance you should contact your manager. If you need to contact ELFS following this, you can find their contact details here. You can contact the ELFS Helpdesk as follows:- Via our website at do this, you should follow the General Enquiries / Contact us link, and enter the appropriate details. (Preferred Method). by on elfs_helpdesk@elht.nhs.uk by telephone on by fax on By writing in to ELFS Helpdesk, Viscount House, 2 nd Floor, Arkwright Court, Commercial Road, Darwen BB3 0FG If you know your Assignment number then please quote this on all correspondence with the helpdesk Q. What happens once I have logged a call with the helpdesk? A. Once we have received your query, it will be logged and you will be given a call number. We will notify you of the call number by or telephone. Q. How quickly can I expect a response to my query from ELFS? A. Once your query has been logged, the target response times are as follows: Type of Query Who to Contact Response Times
2 No Pay or Significant Underpayment Helpdesk Within One working day. of pay Underpayment of Enhancements, Helpdesk Within five working days. or Overtime Leavers Payslips and P45's Helpdesk Within five working days. Query on Income Tax or Pension Helpdesk Within five working days. Deductions General Pay queries - Mat Pay, Tax Codes Helpdesk Within five working days. Deductions from salary Underpayment of Travel Expenses, Helpdesk Within five working days. Mileage Rates Helpdesk Within five working days. Pension Estimates Helpdesk Query booked in, Estimate within a month Request for P46 Tax forms Helpdesk Issued same day or can be obtained from HMRC web site Request for Pension Opt Out / Refund forms NHS Pensions To be obtained by the employee directly from NHS Pensions web site Please note that the response times are targets and the maximum allowed - generally, most queries will be dealt with before the 5 day limit. Q. What should I do if my query is not responded to within the expected time? A. Contact the helpdesk again, quoting the log number, and ask the operator to escalate the query. You will receive an immediate call/response to clarify the status of the query. Q. When will my salary be paid? A. You will continue to be paid in the same way, the timetable for 2015/2016 is below: Salford Royal FT April May June July August September October November 2015
3 21 December January February March 2016 Q. If I have been underpaid, how soon will I get my outstanding monies? A. Underpayments are usually rectified in the following month s salary. However, where the delay is unacceptable to the employee, or where this causes financial hardship, your employer will be asked to issue a salary advance to your bank account as soon as possible. In this case both the adjusting payment and the advanced salary payment are detailed in the following month s payslip. Q. What are the deadlines for submitting e-expenses claims? A. Ideally this will be within the first 3 days, but in any event within 5 working days, of the month which reimbursement will be made. Reimbursement of claims submitted after 5 days may result in reimbursement not being made until the month following. Q. How do I change the bank details that my salary is paid into? A. You must complete a Change of Bank Details form which can be downloaded from the Salford Royal HR intranet site or a copy can be obtained from the HR Administration Office, 3 rd Floor, CSB. The completed form must be presented in person to the HR Administration Office, CSB or the HR Department, Turnpike House, with your Trust ID. You must do this as soon as you have your new account details. It will be actioned in the first available pay process by your payroll provider. Please note you will still need to notify the HR department when using a switching service Q. How do I cancel my non-statutory reductions? A. Car parking deductions are cancelled by returning your parking pass to the car parking office, who will authorise Human Resources Dept to cease deduction from your salary. Other deductions are cancelled by writing to ELFS payroll; quoting Salford Royal and your assignment number (the eight digit number located in the bottom right of your wage slip). Depending on the deduction, you should also contact the receiver (e.g. the Union) to advise them of your action. Q. My wage slip contains lots of abbreviations, what do they stand for? A. Abbreviation ARRS EN OT NNI NP NT NW OAP OMP OSP R SAP Description Arrears Payment Enhancement Payment (eg. Unsocial) Overtime Payment (e.g. Saturday) Payment Not Subject to NI Contributions Non-Pensionable Payment Not Subject to Income Tax Payment not subject to Working Time Directive Occupational Adoption Pay Occupational Maternity Pay Occupational Sick Pay Refund Statutory Adoption Pay
4 SMP SSP Statutory Maternity Pay Statutory Sick Pay Q. Will I continue to have an allocated member of staff to deal with my queries? A. The Trust will have a dedicated team within ELFS that will handle all queries. The team will include experienced ELFS staff, as well as former Salford Royal staff. Q. Can you ensure that my personal information is safe when you are sending it out of the Trust? A. Yes, there is no change in the secure system that we have always used. Salford Royal and ELFS have worked together to ensure secure transmission of data is maintained at all times. Any data that is sent through the post will go from a collection point at Summerfield House, through a secure delivery service. Q. If I have a query about my incremental date who should I contact? A. You should contact your individual Line Manager or Human Resources Q. If I have a query about the enhanced hours, overtime hours, additional hours or On-call payments that you have not received, who should I contact? A. You should contact your individual Line Manager or Workforce Information Helpdesk (Workforce.InformationHelpdesk@srft.nhs.uk) Q. How much would I earn if I reduced / increased my hours to xxx per week? A. The ELFS Payroll Team does not provide this service In this case (and as a rough guide) you should divide your current net pay, by your working hours and multiply by your projected hours. Please note that this is only a rough calculation, and does not take account of an employee moving across tax thresholds. TAX Q. What is my PAYE tax reference? A. Your tax reference is used when contacting HMRC and is employer specific. The reference is detailed on your payslip next to your employer s name, the reference is as follows: Telephone Salford Royal Foundation Trust 080 / S15SH Q. What to do if you lose your year end P60? A. Duplicates of the P60 form are not available so you should be careful to file away upon receipt. In the absence of the P60 form, the same details are recorded on your month 12 payslip. In exceptional circumstances, ELFS can provide an official letter detailing your earnings for the relevant tax year. Please note this cannot be sent electronically but will be sent to the home address held in the ESR payroll system. Remember-File your P60 carefully Q. I have left the Trust but I have not received my P45. Can I get a copy?
5 Once again we cannot issue a duplicate tax document. However, part one of a P45 is always sent electronically direct to HMRC. In the event of your copies going astray, you should obtain and complete a P46 form from your new employers who can use it to apply for your previous earnings details from Her Majesty s Revenue and Customs. Useful Contact Numbers. NHS Pensions Agency HMRC For SRFT staff Healthsure/Simply Health Medicash
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