NPG (Nordstrom Product Group) Compliance Manual

Transcription

1 NPG (Nordstrom Product Group) Compliance Manual Updated: March 29, 2016

2 SECTION 1 INTRODUCTION... 3 Our Strategy... 3 How to use this manual... 3 Nordstrom Partnership Guidelines... 4 How to pack a Nordstrom order... 6 SECTION 2 TICKETING REQUIREMENTS... 8 NPG UPC/Retail Ticketing Policies... 8 Ticket Attachment... 8 Ticket Placement... 9 SECTION 3 HANGER REQUIREMENTS Hanger Requirements International Hanger Sources SECTION 4 PACKAGING MATERIALS Acceptable packaging materials Unacceptable packaging materials Solid Wood Packing Materials (SWPM) SECTION 5 PACKING INSTRUCTIONS BY MERCHANDISE TYPE Polybag Requirements Apparel Footwear Accessories At Home SECTION 6 PACKING METHODS Packing Methods GOHH Garment on Hanger, Hanging SECTION 7 CARTON REQUIREMENTS AND CARTON MARKINGS Carton Strength (Master and Inner Carton) Carton Transit Testing Carton Size and Weight Restrictions Carton Sealing Masterpack Guidelines for Store Pack orders only Carton Markings SECTION 8 EDI REQUIREMENTS NPG Required Electronic Documents EDI Sender/Receiver ID s NPG Only Third Party Service Provider Contact Information Foreign Only Advance Ship Notice Requirements ASN Requirements for Store vs. Bulk-Pack Purchase Orders Vendor Accuracy Audit Program GS1-128 Shipping Label SECTION 9 APPENDIX Folding and Hanging Guidelines Glossary PO Types Packing List Examples

3 SECTION 1 INTRODUCTION Our Strategy At Nordstrom, our vendor/supplier/manufacturers relationships have always been a very valuable part of our business. We are dedicated to ensuring that our supplier standards are in conformity with those of the retail industry as a whole. We support Industry-wide technologies that utilize Universal Product Code (UPC), Electronic Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and GS1 US standards. The use of these technologies speeds the flow of merchandise through the supply chain, facilitating a rapid transfer of goods from our partners to our customers. This, in turn, allows Nordstrom to continue to build a more successful and mutually profitable partnership with our suppliers. Nordstrom expects its suppliers to package their merchandise to endure the normal handling and movement experienced in transit. Due to our wide and varied product offering, it is difficult to provide packaging recommendations that will be universal for all suppliers. Each supplier is responsible for the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all damages, concealed shortages, and claims. Nordstrom advocates procedures impose a minimal impact on the environment and encourages its suppliers to use environmentally preferable packaging materials. Any additional questions or clarification needed please contact [email protected]. Instructions for Nordstrom.com orders are included in this manual. These instructions are meant to enhance or, in some cases, replace the instructions contained within each section. How to use this manual This manual is intended to outline the standards vendor/supplier/manufacturers must follow when doing business with Nordstrom. Please note that the information in this manual is updated periodically and can change without notice. We do not recommend that suppliers print any section of this manual. Please refer to the online version of the Supplier Compliances manuals found at to ensure that the information is the most current available. Industry Standards References The following organizations serve as valuable resources for companies seeking information about EDI implementation: UPC Ticket Format and GS1 US Marking Guidelines VICS EDI Mapping Guidelines NRF Color and Size Codes Voluntary Inter-Industry Commerce Standards (VICS) Guidelines for Floor Ready Merchandising National Retail Federation (NRF) Standard Color and Size handbook Section 1: Introduction 3

4 Nordstrom Partnership Guidelines At Nordstrom, we recognize that our success is based on the quality of our relationships with customers, employees, agents, suppliers, and communities. To maintain the high caliber of these relationships and to achieve our goal of always providing the best value product in the most equitable manner, we have established standards for our business Suppliers. In communicating these guidelines, we hope to identify potential Suppliers who share our commitment to quality products, quality business principles and quality community relationships. We will only engage business Suppliers who demonstrate a commitment to contribute to the improvement of working conditions and strive to meet our requirements stated in the Nordstrom Partnership Guidelines. LEGAL REQUIREMENTS Nordstrom expects all of its business Suppliers ( Suppliers as used in these Partnership Guidelines shall include all agents, vendors, manufacturers, factories and subcontractors) to comply with the applicable laws and regulations of the United States and those of the respective country of manufacture or exportation, including, but not limited to, the Fair Labor Standards Act (Department of Labor Monitoring Guide). All products must be accurately labeled and clearly identified as to their country of origin and content. The language to be used for purposes of notice and interpreting the meaning of these guidelines shall be English. For more information on these and other requirements, please visit FORCED LABOR Nordstrom will not conduct business with any Supplier that uses involuntary labor of any kind; including prison labor, indentured labor, bonded labor, or labor obtained through human trafficking or slavery. Employees shall not be required to lodge deposits or identity papers upon commencing employment with the company. CHILD LABOR Suppliers will not employ anyone under the age of 15, and / or younger than the age of completing compulsory education, or under the minimum ages established by applicable law in the country of manufacture, if higher than the age of 15. Furthermore, Suppliers of any kind will not expose anyone under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe or unhealthy, and will provide adequate protection from exposure to hazardous conditions or materials. HARASSMENT AND ABUSE Nordstrom expects our Suppliers to treat every employee with respect and dignity. No employee will be subject to any physical, sexual, psychological or verbal harassment or abuse. Suppliers will not use monetary fines as a disciplinary practice. Furthermore, workers must be free to voice their concerns to Nordstrom or Nordstrom-appointed staff without fear of retaliation by factory management. WAGES AND BENEFITS Suppliers shall set wages, overtime pay and legally mandated benefits and allowances in compliance with all applicable laws. Workers shall be paid at least the minimum legal wage or a wage that meets local industry standards, whichever is greater. NONDISCRIMINATION Nordstrom firmly believes people are entitled to equal opportunity in employment. Although the company recognizes cultural differences exist, Nordstrom will not pursue business relationships with Suppliers who discriminate in employment, including hiring, salary, benefits, advancement, discipline, termination or retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality, marital or maternity status, work or personal affiliations, political opinion, or social or ethnic origin. Section 1: Introduction 4

5 HEALTH AND SAFETY Nordstrom seeks Suppliers who provide written standards for safe and healthy work environment for their workers, including adequate facilities and protections from exposure to hazardous conditions or materials. These provisions must include safe and healthy conditions for dormitories and residential facilities, and they must comply with local health and safety laws and standards. HOURS OF WORK / OVERTIME While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek Suppliers who do not exceed them except for appropriately compensated overtime. While we favor Suppliers who utilize less than 60 hours per week, we will not, on a regular basis, require in excess of 48 hours per week and 12 hours overtime per week, or as permitted by applicable law, whichever is lower. Employees should be allowed one day off in seven. US CUSTOMS Suppliers will comply with applicable U.S. Customs importing laws and, in particular, will establish and maintain programs and documentation to support country of origin production verification, to avoid illegal transshipping. Suppliers shall seek ongoing education regarding Customs-Trade Partnership Against Terrorism (C- TPAT) supply chain security requirements, establish an action plan for compliance, be prepared for supply chain security audits by Nordstrom and / or third party auditor, and maintain standards set therein. ENVIRONMENT Suppliers must demonstrate a regard for the environment, as well as compliance with applicable environmental laws. Further, Nordstrom actively seeks Suppliers who demonstrate a commitment to progressive environmental practices and to preserving the earth s resources. DOCUMENTATION AND INSPECTION Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site inspections of Suppliers facilities. Suppliers will maintain on file all accurate documentation necessary to demonstrate compliance and will authorize Nordstrom and its designated agents (including third parties) to engage in announced and unannounced monitoring activities to ensure compliance, including confidential employee interviews. Nordstrom will review and may terminate its relationship with any Supplier found to be in violation of the Partnership Guidelines. FREEDOM OF ASSOCIATION Suppliers will respect workers rights to freedom of association and collective bargaining. SUBCONTRACTING AND CHANGES IN MANUFACTURERS, FACTORIES, OR VENDORS Suppliers will not utilize subcontractors for the production of Nordstrom products or components without written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply with the Partnership Guidelines. Suppliers will not change manufacturers, factories, subcontractors or vendors for the production of Nordstrom products without written approval and authorization from Nordstrom and only after the new factory, subcontractor, or vendor has agreed in writing to comply with the Partnership Guidelines. CHANGE OF CONTROL Suppliers shall promptly notify Nordstrom in writing if the ownership of the Supplier changes. The new owners of Supplier shall agree to comply with the Partnership Guidelines. Likewise, Suppliers shall promptly notify Nordstrom in writing if the location of the Supplier changes, including the sale or purchase of any facility which may house Nordstrom production. Section 1: Introduction 5

6 ANIMAL WELFARE Nordstrom promotes strict adherence to codes of practice that meet or exceed International, National and State Government standards for animal welfare. We strive to do business with Suppliers who source leathers, furs and any other animal by-product from entities who use fair and humane animal welfare practices. THE KIMBERLY PROCESS AND CONFLICT MINERALS Nordstrom expects all of its Suppliers to purchase all diamonds from legitimate sources not involved in funding conflict, and in compliance with United Nations Kimberly Process resolutions. This shall also be stated as such on all invoices, wherein the seller guarantees that all diamonds are conflict-free, based on personal knowledge and / or written guarantees provided by the supplier of the diamonds. Nordstrom expects all of its Suppliers to avoid use of conflict minerals which may directly or indirectly finance or benefit armed groups in the Democratic Republic of the Congo or adjoining countries, in full compliance with Dodd-Frank Conflict Minerals Provisions ANTI-BRIBERY Nordstrom expects all its business suppliers to have programs, policies and training in place to comply with its local and/or applicable anti-bribery regulations, including without limitation the Foreign Corruption Practices Act (FCPA) and the U.K. Bribery Act, and to prevent payments made for the purpose of obtaining or retaining business. Vendor Correspondence Expense offset fees disputes must be identified within 60 days of deduction as most information is only available for 90 days. We encourage all suppliers to inquire weekly to the expense offset summaries sent from the Nordstrom Supplier Offset Fees mailbox. All inquiries should be directed to [email protected]. We request that suppliers do not accumulate offset fees for inquiry on monthly, quarterly, seasonal, or annual basis. How to pack a Nordstrom order Pack in the method specified on the Purchase Order: Pack each Purchase Order separately Do not mix Purchase Orders within the same carton Do not mix multiple DCs within the same carton Bulk Pack Orders All merchandise, regardless of pack type, must be packed by style/color/size (SKU). DO NOT MIX STYLES AND COLORS WITHIN THE SAME CARTON, except as follows: Extra pieces at the end must be packed in a separate carton If packing a mixed SKU case, then mark the carton as MIXED SKU Polybag questions either master or individual please contact NPG Compliance and include the PO number Store Pack Orders If asked to pack by store: Pack merchandise by store in purchase order sequence Do not mix merchandise for more than one store within the same carton Mixed colors and sizes in a Store Pack carton are permitted Store markings are required on store packed orders Use one master polybag per shipment carton Section 1: Introduction 6

7 Reserve Stock and Nordstrom.com Orders Pack each purchase order separately (all Nordstrom.com POs are store pack orders due to one mark for/ship to location) Pack one SKU per carton: Pack one style, color and size (SKU) per carton (If a single SKU does not completely fill a carton, leave the carton partly empty) Individually polybag (sealed) Reserve Stock: UPC/Retail ticket showing through top of polybag Nordstrom.com: UPC barcode label on all sealed polybags along with the UPC ticket on the merchandise Section 1: Introduction 7

8 SECTION 2 TICKETING REQUIREMENTS NPG UPC/Retail Ticketing Policies All merchandise must be received at our Distribution Centers with a scannable UPC or EAN barcode attached to the merchandise. Do not use both UPC & EAN. Non-compliant expense charges are applicable if product is received without barcodes or non-scannable barcodes. Charges are outlined in the Expense Offset Policy in the Appendices section of the manual. Approved Ticket Providers FineLine Technologies is our third party ticket provider approved to print tickets for manufacturers/factories. Please see the Fineline Fast Trak User Guide, located in the EDI, Ticketing and Packaging section of this website. Manufacturers must register on Fineline with their manufacture number including prefill zeros to reach 10 digits (ie; ). For questions please contact [email protected]. Ticket Detail Pertinent Nordstrom Ticket Information can be found on the EDI Purchase Order: POs will be transmitted to FineLine on the EDI ticket date which is defaulted at 50 days prior to Early ship, if tickets are needed earlier ask the planner to move up the EDI ticket date PO Type is found in the REF Segment in the PO header with a PD Qualifier Nordstrom Regular Retail can be found in the CTP segment with RES qualifier If ticketing for an Event; the special retail can be found in the CTP segment with PRP qualifier Ticket Attachment Full Line Store and Rack Price Ticket Hangtags must be attached with a plastic micro fine Swiftach fastener that is between ¾ and 2 ( cm) in length. Price tickets are required for all merchandise shipped to Nordstrom. Nordstrom.com In addition to having a UPC ticket on each item (no pricing) all goods shipping to Nordstrom.com must also have a UPC Barcode Sticker attached to the outside of each polybag. Both tickets will be produced for you when ordering your PO on Fineline s Fast Track. See example ticket below: 2.5 NORDSTROM HWH009 COTTON SKIRT BLACK SMALL 2 UPC barcode stickers must be applied to the upper right-hand corner on the front of the polybag in which the item is bagged. See example below: 8 Section 2: Ticketing Requirements

9 Polybag Sticker Placement Barcode Sticker Placement Half moon or Butterfly vent Holes Sealing Option #2 2" wide clear tape Ticket Placement Full Line Store and Rack Merchandise Type Apparel Belts Bracelets Earrings Gifts Hair Accessories Handbags Hats Hosiery Intimate Apparel Men s / Kid s Apparel Rings Scarves Shoes Socks, Tights Sunglasses Swimwear Wallets, Small Leather Goods Ticket Placement Tops: Attached to left sleeve cuff seam or through neck label Camisoles: Attach through seam neck label. If no neck label, attach to left armhole seam Bottoms without crease: Attach to left waistband seam Bottoms creased front to back: Attach to back waistband seam Attached through belt buckle or through belt hold Around bracelet Placed on back of earring card or bottom of box Tickets should be placed near UPC barcode or bottom/back of item Placed on back of card Attached to inside zipper pull Attached to vendor label inside hat Placed on front upper-right hand corner of packaging Bras: Attached to left side seam or left front strap Panties: Attached to left side seam or through care label Tops: Attached to left sleeve cuff seam or through neck label Bottoms without crease: Attach to left waistband seam Bottoms creased front to back: Attach to back center seam Attached around ring Attached to vendor label Placed on short end of shoe box Placed in center of back portion of packaging Attached to right arm hinge Tops/1-piece: Left side seam Bottoms: Left side or through vendor label Attached to wallet or inside wallet 9 Section 2: Ticketing Requirements

10 Nordstrom.com Merchandise Type Folded Apparel Hanging Apparel Jewelry/Accessories/Belts/ Handbags/Totes/Backpac ks Scarves/Gloves/Wraps/ Kerchiefs/Pillows/Blankets / Throws/Rugs Men s ties Sunglasses/Watches Small/Large Gift Items Multi-Piece Gift Items Hosiery/Socks/Slipper Socks Ticket Placement Nordstrom.com catalog item label must be applied to the upper right hand corner of the polybag in which the folded garment is inserted Nordstrom.com catalog item label must be applied to the upper right hand corner of the polybag in which the hanging garment is inserted Hangtag attached directly to the item Item label applied to the back of the jewelry/accessory card Nordstrom.com UPC barcode sticker on polybag Nordstrom.com UPC barcode sticker on tie box Nordstrom.com UPC barcode sticker attached to the bottom of watch or sunglass case if in protective box other wise use polybag Nordstrom.com UPC barcode sticker on polybag Nordstrom.com UPC barcode sticker attached to the bottom of the outermost box containing all pieces (each piece need not be individually labeled with catalog item label) Nordstrom.com UPC barcode sticker on packaging of item 10 Section 2: Ticketing Requirements

11 SECTION 3 HANGER REQUIREMENTS Hanger Requirements Merchandise that Nordstrom requires a hanger inserted must be shipped on a Nordstrom approved VICS hanger as per the Tech Pack. Note: No sizers on hangers. Rubber grippers available for top hangers FLS and Rack Please use the hanging requirements found in the FLS & Rack Manual FLS can be found in section 4 Rack can be found in section 5 Nordstromrack.com HauteLook Do not ship merchandise on or with hangers. ALL merchandise must be shipped flat. Nordstrom.com Follow the Nordstrom.com hanging vs. flat grid to confirm requirement for the shipment. These requirements can be found in section 5 of the Nordstrom.com Supplier Compliance Manual. International Hanger Sources Hangers may be purchased from any suppliers of VICS approved hangers: Rubber grippers may be purchased at from any hanger provider Black poly-styrene hangers may be purchased from A&E Products, Mainetti and Sun Wing Hanger and Button Mfg, Ltd. VICS hangers made from recycled materials or re-used VICS hangers are acceptable to use The GS-23 Lingerie hanger may be purchased only from Visconti in the USA and South Africa International A&E Products Mainetti Visconti SCI Uniplast Locations Bangladesh x x x x x Bulgaria x Canada x x x China x x x x Hong Kong x x x x x India x x x x Israel x x Italy x x Korea x x Malaysia x x Mexico x x x x x Philippines x x Portugal x x Singapore x Sri Lanka x x x Taiwan x x x Thailand x x x Turkey x x x x United States x x GS-23 x Section 3: Hanger Requirements 11

12 SECTION 4 PACKAGING MATERIALS Nordstrom is an environmentally responsible company. We encourage the use of environmentally sensitive packaging materials (recycled and recyclable). Avoid excess packaging by using material that maximizes protection while minimizing an environmental impact. Acceptable packaging materials This list of materials is both effective for protective packaging and causes a minimal impact on the environment if used efficiently: Cardboard partition/dividers, cardboard fittings, corrugated cardboard, Kraft paper, bio-based biodegradable plastics, and Anti Mold Chip in shoe boxes. Anti Mold Chips are 100% environmental friendly as well as the anti-mold agents volatilize and completely surround the protected objects in their packaging environment, which will inhibit or eradicate the growth of mold and bacteria. Nordstrom requires that any Anti Mold Chips/Antimicrobial Pesticide Vendor they use or purchase from for Nordstrom orders, officially certify that their products have been appropriately registered with the U.S. EPA under FIFRA (Federal Insecticide, Fungicide and Rodenticide Act). Nordstrom also requires that the Anti Mold Chips/Antimicrobial Pesticide we use must be 100% environmental friendly, with anti-mold agents that volatilize and completely surround the protected objects in their packaging environment in order to inhibit or eradicate the growth of mold and bacteria. The use of molded polystyrene, bubble wrap, micro-foam, Instapak foam packaging, and inflated polyethylene air packets is tolerated, but discouraged due to the increasing difficulty of disposing these items. Please use products made from recycled materials when possible. Unacceptable packaging materials Polyvinyl chloride (PVC) and other halogenated plastics, expanded polystyrene loose fill peanuts, straw, fiberglass, real popcorn, hard plastic, newspaper, bamboo, solid wood packing materials and Silica Gel packets (in shoe boxes). Do not use empty shoe boxes as carton filler either leave the space empty or use Kraft paper to fiil. Solid Wood Packing Materials (SWPM) The U.S Department of Agriculture Animal and Plant Health Inspection Service (APHIS) requires that all wood packaging material (WPM) imported into the U.S must either be heat treated or fumigated with methyl bromide, and be properly marked as so treated. This measure is in accordance with ISPM 15 (International Standards for Phytosanitary Measures), an internationally established standard for treatment of WPM. WPM exempt from this regulation includes: WPM made entirely of wood pieces less than 6 mm thick in any dimension Manufactured wood materials such as plywood, particleboard, oriented strand board, whiskey barrels, wood packaging that serves as gift boxes, and crafting associated with antiquities, such as art pieces or vintage wines Non-compliance with this regulation will result in re-exportation of WPM. To comply, please be sure that each piece of WPM used in the shipment is properly treated and contains a mark on each side certifying such treatment before departing origin. Solid Wood Packing Materials are prohibited from being shipped in any Nordstrom container. Section 5: Packing Instructions by Merchandise Type 12

13 SECTION 5 PACKING INSTRUCTIONS BY MERCHANDISE TYPE The supplier is responsible for the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all damages, concealed shortages, and claims. Polybag Requirements The purpose of the polybag is for the protection of the merchandise from damage during the shipping process. Units sold in sets (2 piece items) must be packed in the same polybag. Mandatory Safety Warning All polybags with openings of 5 or greater must be marked with this safety warning, printed in black and in a font size that is at least 20-points in English, French and Spanish: WARNING: TO AVOID DANGER OF SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN. DO NOT USE IN CRIBS, BEDS, CARRIAGES OR PLAYPENS. THIS BAG IS NOT A TOY AVERTISSEMENT: POUR EVITER TOUT DANGER DE SUFFOCATION, GARDEZ CE SAC HORS DE LA PORTÉE DES BÉBÉS ET DES ENFANTS. NE PAS UTILISER DANS UN LIT D ENFANT, LITS, LANDAUS OU PARCS POUR BÉBÉS. CE SAC N EST PAS UN JOUET PRECAUCION: PARA EVITAR EL PELIGRO DE ASFIXIA, MANTENGA ESTA BOLSA LEJOS DE BEBÉS Y NIÑOS. NO LA USE EN CUNAS, CAMAS, CARREOLAS O CORRALES DE JUEGO. ESTA BOLSA NO ES UN JUGUETE Full Line Store and Rack Flat Pack polybags must be made of clear polyethylene (LDPE Low Density Polyethylene) and be a minimum of inches ( mm or 1 ¼ mil) thick GOHF or GOHH polybags must be a minimum of.002 inches (.05mm) thick and clear plastic Polybags must be Butylated Hydrozyl Toluene (BHT) that causes discoloration in garments Tear-away polybags with perforations down the front are encouraged Ensure that plastic completely covers the garment extending at least 2 below the garment Seal the bottom of the polybag with tape or by applying heat to protect garment from soiling Do not use individual polybags except for GOHF or GOHH as requested in the Tech Pack Nordstrom.com Nordstrom.com POs can be recognized by the ship to location of 0569 and 0599: All merchandise must be individually polybagged unless the units are sold in sets Units sold as sets using one style number must be packed in the same polybag Do not allow more than 1 of space between edge of garment and polybag Opaque polybags may be used for merchandise subject to light-induced fading (i.e. silks), it is up to the vendor to protect its merchandise with opaque polybags or a paper shield Folded merchandise in a sealed polybag shall have no more than 2 of space around product Hanging sealed polybag shall not exceed 6 below the bottom of the product Polybags must be sealed securely with heat sealing, taping, or self-sealing bags to keep the merchandise in the polybag at all times (do not tie the bottom of the polybag or leave open) Heat sealed polybags must have three half-moon or butterfly-vent holes (see diagram). The vents must be approximately ¼ in diameter, evenly spaced and not interfere with safety warning Polybag Sticker placement Nordstrom.com polybag stickers must be applied to the upper right hand corner of each polybag as illustrated in below Section 5: Packing Instructions by Merchandise Type 13

14 Polybag Sticker Placement Barcode Sticker Placement Half moon or Butterfly vent Holes Sealing Option #2 2" wide clear tape Apparel Full Line Store and Rack Do not over-pack or under-pack the carton Place a single piece of cardboard on the top and bottom of each carton for protection when opened Minimize use of fillers such as confetti, paper, cardboard, or tissue paper to fill up the empty space within the cartons. The appropriate size carton for the items should be used and it should not exceed Nordstrom s max carton requirements Limit the use of tissue to one piece per garment, or refer to Tech Pack Refer to the Tech Pack for other internal packaging requirements and limitations Nordstrom.com For the preferred method of shipping product to Nordstrom.com see section 5 of the Nordstrom.com Supplier Compliance Manual. Leather and Suede special instructions Due to the delicate nature of leather and suede garments, special precautions must be taken to ensure the quality and presentation of the garments. 100% Leather garments must have a hanger inserted (GOHF) and be individually polybagged in a vented opaque polybag (the material is polyethylene, 0.006mm) Anti Mold Chip or Silica Packets: must be placed in the pocket of each garment All metal ornamentation (zipper pulls, drawstring ends etc.) must be wrapped in tissue paper Use button covers to ensure surrounding garments are not marked by uncovered buttons Leather and Suede jackets must also have a paper shield covering the shoulders for light fastness protection Footwear Full Line Store and Rack Pack shoeboxes one box deep and in the same direction with the shoebox labels facing the top of the carton Do not double stack Anti Mold Chips in each shoe box Nordstrom requires that any Anti Mold Chips/Antimicrobial Pesticide Vendor they use or purchase from for Nordstrom orders, officially certify that their products have been appropriately registered with the U.S. EPA under FIFRA (Federal Insecticide, Fungicide and Rodenticide Act). Nordstrom also requires that the Anti Mold Chips/Antimicrobial Pesticide we use must be 100% environmental friendly, with anti-mold agents that volatilize and completely surround the protected objects in their packaging environment in order to inhibit or eradicate the growth of mold and bacteria. Section 5: Packing Instructions by Merchandise Type 14

15 Nordstrom.com Pack each purchase order separately. Pack by SKU (one color and size per carton). No musical packing/case-packs/size runs are allowed If quantities do not allow for a full carton of single SKU (size, color) suppliers are allowed to mix size, not color. Cartons that are mixed must be clearly marked MIXED Shoes must be packed one layer deep, shoebox labels facing the top of the carton Each shoebox must be rubber banded Do not fill carton with empty shoeboxes as filler; if needed use Kraft paper Accessories Full Line Store and Rack Minimize the layers of packing materials. If the item is boxed, do not use plastic Eliminate double bagging. The outside shipping carton provides ample protection Where applicable, use master polybags for multiple units Use one layer of tissue only between plastic items on the inside to prevent fusing Nordstrom.com The following items must be placed on a jewelry card: Earrings Necklaces (with the exception of bulky necklaces which will not tangle) Hair Accessories (with the exception of headbands) Rings Broaches/Pins Tie Clips Cuff Links Belts Belts should be coiled so that the right side of the belt faces out. Do not ship belts flat and do not include plastic hangtags on belts. Each belt must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of the bag. Metal or chain belts that are prone to damage or tangling should be packaged in individual presentation boxes or bubble bags. Bottled Liquids/Lotions To prevent leakage during shipping ALL caps and lids (including twist caps) on bottled liquids or lotions must be secured with a tamper proof seal or be taped down. Cosmetics Tamper resistant seals must be included on all cosmetic merchandise. In addition, all cosmetic items must be completely sealed, with shrink-wrapping or heat sealing being the preferred methods. Liquid items must be protected with a layer of bubble wrap and a size-appropriate polybag. Gift Tins When a gift tin is used for packaging and presentation purposes, it must be wrapped in a layer of bubble material. The bubble material may replace the use of an outer polybag and the barcode sticker may be placed on the outside of the bubble material. Hats As necessary to retain their shape, hats may be stuffed with tissue paper or other appropriate dunnage material. Each hat must be polybagged, with a Nordstrom.com barcode sticker affixed to the bag. Section 5: Packing Instructions by Merchandise Type 15

16 Hosiery Exposed Hosiery must be individually polybagged (to protect Hosiery from damage) sealed and with a Nordstrom.com barcode sticker affixed to the outside of the bag. If the Hosiery is not exposed there is no need to polybag. Large Gifts Larger gift items (minimum dimensions 10 x 10 x 6 ) must be packed ready to ship to customers. Each item should be packaged appropriately and placed in its own box of sturdy corrugated construction with a minimum bursting strength of 200 lbs. The box should be as close to square or rectangular as possible and should be a good fit for the item: The box must be new and not used/reused All empty space around the item should be filled with dunnage, bubble wrap, Kraft paper, foam wrap, or expanding foam. No printed newspaper of any kind should be used No staples may be used in the packaging process, including boxes (seal with tape) If the item is fragile, the box should be marked with a Fragile sticker on two sides Barcode sticker must be placed on outside of box Men s Ties Ties must be placed in a presentation box. Each tie box must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of bag. Multi-packs Each pair or unit should be packaged individually unless the purchase order indicates that the merchandise is to be sold in multiples. Multi-Piece Gift Items Barcode sticker may be attached to the bottom of the outermost box containing all pieces. It is not necessary to individually label each piece. Presentation Jewelry Boxes Each item must then be placed in a vendor generic jewelry box with a ½ cotton liner. Box size must be no smaller than 3 ½ x 3 ½ x 1 (standard jewelry gift box size). Note: If the dimensions of presentation box are not large enough to accommodate product (i.e. cuff bracelet) it is acceptable to bubble wrap the merchandise then individually polybag with the barcode sticker on the outside of the polybag. Source for Jewelry Boxes Presentation jewelry boxes may be ordered from: J.P. Gasway Company Contact: Debbie Lovetinsky Phone: (800) [email protected] Website: Note: These boxes may also be found at most packaging specialty stores. Polybags/Shrink-wrap Once the jewelry or accessory item has been placed in a presentation jewelry box, each box must then be placed in a size-appropriate polybag. Fold the open end of the bag over the end of the box to create a professional looking presentation, and seal securely by heat sealing or with two pieces of clear ¾ tape. Shrink-wrap is an acceptable alternative to polybags. The polybags or shrink-wrap must be made of clear polyethylene (poly) and must be a minimum of 1.5 mils (.03125mm) thick. Section 5: Packing Instructions by Merchandise Type 16

17 Sunglasses Sunglasses must be packaged and shipped in sunglass cases. When using soft sunglass cases place each soft case in a vendor generic presentation box. Each sunglass case or sunglass presentation box must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of the bag. Socks/Tights/Slipper Socks Must be individually polybagged, heat sealed with a Nordstrom.com barcode sticker affixed to the outside of the bag. Watches Watches must be packaged in individual watch cases or boxes, in a size-appropriate presentation jewelry box with a ½ cotton liner. Each watch box must be polybagged, with a Nordstrom.com barcode sticker affixed to the outside of the bag. At Home Full Line Store, Rack and Nordstrom.com General Requirements The following general requirements apply to all Hard and Soft Goods. Follow these and specific packaging instructions below for complete requirements: Inner cartons must be packed tightly within the master carton to prevent movement in transit. Do not over or under pack cartons Sharp edged items (blades, knives, pruning shears, etc.) must be packed with a protective guard or sheath securely attached to the item Fragile items Categories include, but not limited to glass, stemware, ceramics, mirrors, beaded garlands, table top items, hurricanes, candlestick holders and candles. Fragile or breakable items must be packed with cushioning material (i.e. bubble-wrap, foam, corrugate) around the top, bottom, and all four sides to limit interior movement and protect against vibration, shock and compression encountered in transit Barware must be packed in inner packs of 4 Delicate stemware pieces must be individually wrapped in bubble-wrap or 3/32 micro-foam in interior corrugated dividers in inner packs of 4 Multiple fragile items packed in a carton must be separated with corrugate partition/dividers (no less than 1/8 thickness) to prevent internal contact Dividers within an inner case must be longer than the item it is protecting to prevent internal contact with other items in the inner carton The space between the corrugate divider and the padded product (at its widest point) must be no greater than ½ inch (12 mm) A corrugate divider protecting the product in the inner carton in the master carton: 1/2" (12 mm) Maximum Beaded garlands (and all items with loose delicate pieces) Individually polybag or box (each item) Provide protective packaging (bubble wrap, paper, etc.) around each polybagged item Label the outside of each polybag with the style number Section 5: Packing Instructions by Merchandise Type 17

18 Lamps and lampshades All merchandise must be packaged as a selling unit, without any additional repackaging. Shades should be packaged with the lamp as a single selling unit. Ticketing and packaging is to provide one UPC/EAN for the lamp with the base and shade packed in one carton Lamp necks must be protected by corrugate collars or Styrofoam forms Carton must have a bursting strength of 250 lbs Insert appropriate protective packaging material, (i.e. bubble-wrap, corrugate sheets, Styrofoam) to ensure items are secure within cartons Cartons must have equal product weight distribution Lampshade must be wrapped in a polybag Furniture Includes, but is not limited to tables, chairs, ottomans, side tables, umbrellas, rugs. If multiple units are shipped in the same carton, separate with Styrofoam or corrugate Interior carton corners must be reinforced with corrugate, foam, or Styrofoam forms All furniture, including rattan and wicker pieces, must be shipped in a carton. Contact the Nordstrom Buying Agent or [email protected] for exceptions Rugs must be folded and packed in cartons. If a rug cannot be folded, consult the Nordstrom Buying Agent or [email protected] for packaging instructions Knock-down Furniture/Mirrors, glass top tables: Items requiring more than one carton (e.g. a bed and its components) must be marked with the style on the carton in an x of y format. Cartons should be numbered consecutively by PO for each DC. For example: if 3 cartons for a single PO are shipping to DC 89 and 2 cartons for the same PO are shipping to DC 699, then: Carton 1 for DC 89 will be marked as 1 of 3, Carton 2 for DC 89 will be marked as 2 of 3 Carton 3 for DC 89 will be marked as 3 of 3 Carton 1 for DC 699 will be marked as 1 of 2 Carton 2 for DC 699 will be marked as 2 of 2 In such instances, only 1 GS1-128 carton label, on the lead carton, is required Component pieces must be protected with foam, bubble wrap, or corrugate to protect the items from damage during handling and/or shipment Large component pieces (bed rails, chair legs, table legs, etc.) must be wrapped with protective padding and shipped in a separate carton. Securely cap ends of such pieces with bubble wrap, cardboard, or other appropriate padding material to protect the piece and prevent potential injury in handling such pieces Items such as tile or glass top tables need special protection. Styrofoam or extra corrugate sheets must be added to prevent damage during handling and shipment Mirrors/Framed Art to be double boxed, have corner foam cushioning and be labeled as Fragile Packing must allow for opening to inspect the piece inside, resealing, and shipping to the customer in the same box All hardware and assembly instructions must be in a sealed pouch or bag. Tape must not come in contact with finished surfaces of product Merchandise Treatment If required, fumigate merchandise immediately prior to shipping. Fumigation documents should be sent with customs documents. U.S. Customs requires fumigation for brass products. Apparel and textiles must be packed separately from fumigated items Merchandise that is prone to picking up odors or attracting vermin (e.g. brass and textiles) must be sealed and protected Humidity sensitive items (e.g. untreated steel) must be protected with a suitable corrosion inhibitor Section 5: Packing Instructions by Merchandise Type 18

19 SECTION 6 Packing Methods PACKING METHODS Please pack according to the PACKING METHOD code that is on the Purchase Order: FLAT: Flat Pack garments are folded flat in shipping cartons with no hanger inserted or in box Roll Pack: Garment rolled and tied o Women s 4 to 6 pieces rolled and tied together o Men s tied individually GOHF: Garment on Hanger, Flat (Garment on VICS hanger, flat in carton) o Carton width must allow the hanger to fit squarely in the carton (not at an angle) o Do not use rubber bands or other material to bind hangers together GOHW: Garment on Hanger, Wardrobe (Garment on hanger, hanging in shipping carton) o Do not use rubber bands or other material to bind hangers together. o This pack type should only be used at the request of the Agent of Planner (rarely used) GOHH: See below GOHH Garment on Hanger, Hanging These instructions apply only to merchandise shipped hanging GOH (GOHH Packing Method). They do not apply to garments shipped in cartons with hangers (GOHF). GOHH is only used if requested by the Product Developer, contact Product Developer for confirmation when requested. Garments are in the shipping container, on hangers, hanging on rail, rope or trolley and not in a carton ALL GOH shipments are required to be store packed. No Exceptions Please follow the hanging /flat Grid in this manual for all shipments going to Nordstrom.com. No GOH shipments are to be shipped to 808/0599 or 568/0569 Do not use rubber bands or other material to bind hangers together Pre-sort garments in the following order: o Purchase Order o Style o Distribution Center o Color o Store o Size GOHH merchandise must be individually polybagged Pre-mark the outside of the polybag with the following information: o Purchase Order o Style number o Distribution Center o Color code o Store number o Size Place a hangtag on the lead end garments of each purchase order that contains the following information: o Factory Name o Purchase Order o Consignee o Total Pieces for the Purchase Order Each garment polybag must have a colored sticker to designate the destination DC as follows: Destination DC DC 89 DC 299 DC 399 DC 499 DC 699 DC 799 DC 569 DC 599 Sticker Color Yellow Black Green Pink White Orange NO GOHH Blue Section 6: Packing Methods (FLAT GOHF GOHW GOHH) 19

20 SECTION 7 CARTON REQUIREMENTS AND CARTON MARKINGS Carton Strength (Master and Inner Carton) The following box strength recommendations are based on packaging industry standards as well as experience based on what we see in our Distribution Centers: Carton Weight Carton Weight Bursting Strength Corrugate Type (LB) (KG) (psi) Single-wall (3 ply) Single-wall (3 ply) Double-wall (5 ply) Single-wall (3 Ply) Corrugate Liner Corrugated Liner Double-wall (5 Ply) Corrugate Liner Corrugated Liner Corrugated Liner Corrugation direction should be maintained as shown below on all cartons for stacking strength. Note: These standards are for both master carton and inner carton. Inner Carton - An inner pack refers to the quantity of product packaged together inside the master carton. In many cases, when we receive an incorrect inner pack, the inventory must be repackaged. Section 7: Carton Requirements and Carton Markings 20

21 Carton Transit Testing Nordstrom holds all suppliers and agents accountable to provide documentation upon request of Vibration and Drop testing in accordance with the International Safe Transit Association industry standard test procedure, ISTA-1A & 1B. Vibration test A 45 minute carton vibration test: 15 minutes in the base down, 15 minutes in the side down and 15 minutes in the back down orientations. The frequency of the test platform will be adjusted until the package just leaves the platform surface cycles on vibration tables on 2 sides. The frequency of the vibration depends on the size and weight of the products. However, normally will be around 200 cycles per minute. Drop test This test consists of a series of ten free fall drops from heights that vary with weight as noted below. Package gross weight Drop Height 1-20 lbs (1 9 Kg.) 30 inches (76 cm) lbs (10-18 Kg.) 24 inches (61 cm) lbs (19 27 Kg.) 18 inches (46 cm) Dropping sequence and Orientation of the impacts are as follows. Must be performed in the following order: 1. Most fragile corner 2. Shortest edge radiating from that corner 3. Medium edge radiating from that corner 4. Longest edge radiating from that corner 5. Flat on one of smallest surface 6. Flat on the opposite smallest surface 7. Flat on one of the medium surface 8. Flat on the opposite medium surface 9. Flat on one of the largest surface 10. Flat on the opposite largest surface Note: Supplier may use the production testing application form when sending a transit package to the testing facility. This form is located in the Quality & Manufacturing section. 10. Section 7: Carton Requirements and Carton Markings 21

22 Carton Size and Weight Restrictions FLS and Rack Use cartons of uniform size that do not exceed our maximum carton dimensions: Maximum Carton Dimensions and Weight Length Width Height Weight 36 in 27 in 30 in 50 lb * cm cm 76.2 cm kg Note: Maximum weight allowed for fragile Home product is 40 lbs. If the product requires cartons that exceed these maximum dimensions, suppliers must contact [email protected] for approval to ship with over size cartons. Carton weight (in pounds) and dimensions (in inches) must be written on the outer carton in letters 1.5 inches (3.81 cm) for cartons that exceed the maximum carton dimensions and weight listed above. Pack in a manner that maximizes carton space and minimizes damage during shipping. Over-packing can cause carton bulging and under-packing can cause carton crushing. Nordstrom.com Nordstrom.com requirements can be found in the Nordstrom.com Supplier Compliance Manual in section 6. Carton Sealing Taping Package closure must maintain interior cleanliness and ensure that contents remain intact during shipping and handling. Master Cartons must be sealed (top and bottom) with 3- inch (7.5 cm) patterned vinyl or paper reinforced C-TPAT approved security tape Use only ONE kind of tape. In a rare situation when a factory runs out of the patterned tape, and another tape must be used, the freight forwarder must be notified C-TPAT requirement: Use tape printed with a unique pattern or identifier such as factory name, or unique pattern, to discourage unlawful opening of carton Do not use cellophane or plain clear tape Tape must be moisture/temperature resistant and have an adhesive quality that resists drying in transit Seal cartons in such a manner as to avoid gaps using the H-seal pattern as shown below: Section 7: Carton Requirements and Carton Markings 22

23 Metal Stapling Do not use metal staples to seal individual cartons. Metal staples are acceptable for carton construction (manufacturer joint), not for carton closure material. NOT ACCEPTABLE ACCEPTABLE Strapping All strapping is prohibited. This carton-sealing method presents a safety hazard and may cause handling problems in the Distribution Center s automated conveyor system. Masterpack Guidelines for Store Pack orders only In the event that individual store cartons are too small to be conveyable, the cases for multiple stores can be combined for one purchase order into a Masterpack. Masterpack packaging is intended for exceptionally small items, (i.e. jewelry and accessories): Identify carton as Masterpack by writing or labeling MASTERPACK (in English) Identify inner cartons of the Masterpack by writing the letter M beside each GS1-128 (formerly UCC-128) carton label Inner cartons must be store packed and marked by store number Inner cartons must have a GS1-128 (formerly UCC-128) shipping label properly affixed Inner cartons must be made of shippable cardboard. Plastic bags are unacceptable The Masterpack (outer) carton must comply with the carton weight and dimension requirements Carton Markings Full Line Stores/Rack/Nordstrom.com In addition to the GS1-128 carton label (formerly UCC-128), one end and one side of each carton must be marked with the following information: DC (number) PO number Department (number) P.O. Type see Glossary for explanation Store number (if Store Pack) Carton number (in x of y format - by DC/PO) Style/Color/Size (human readable description) Total Pieces Country of Origin Port of Entry Gross Weight Fragile (if applicable) Notes: For Domestic shipments only shipping with an ASN (advanced ship notice) and a GS1 128 label then there is no need for markings DO NOT place the Nordstrom name on the cartons Section 7: Carton Requirements and Carton Markings 23

24 SECTION 8 EDI REQUIREMENTS Nordstrom Product Group (NPG) supports Electronic Data Interchange (EDI). The intention is to eliminate all paper media by trading business electronically via VICS EDI. Non-compliance of these guidelines may result in an expense offset fee. These requirements apply to NPG shipments only. Additional requirements for Nordstrom Full Line and Rack can be found at in the Nordstrom Full Line and Rack Manual. NPG Required Electronic Documents The following are the types of electronic data Nordstrom is using: Document # Description Version EDI 810 Invoice 4010VICS EDI 850 Purchase Order 4010VICS EDI 856 Advance Ship Notice with related GS VICS EDI 860 Domestic Only PO Change Buyer Initiated 4010VICS EDI 997 Functional Acknowledgement 4010VICS Notes: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file received; a 997 indicates receipt of a file only. Nordstrom.com drop ship, Full Line and Rack suppliers should continue to follow existing EDI requirements. Above transactions apply only to NPG orders. EDI Sender/Receiver ID s NPG Only Purchase Order (850); Full Replacement (850FR); Purchase Order Change (860); Return Functional Acknowledgment (997) Qualifier: ZZ ID: NORDNPG Invoices (810) and return Functional Acknowledgment (997) Qualifier: ZZ ID: NORDNPG Advanced Ship Notice (856) Domestic only - and return Functional Acknowledgment (997) Qualifier: ZZ ID: NORNPGA PASN Advanced Ship Notice - P856 - Carbon Copy Relationship (Foreign Only) Qualifier: ZZ ID: NORDASN Third Party Service Provider Contact Information Foreign Only TradeLinkOne US, Turkey, Europe and all other Territories: Mr. Dan Entac Managing Director [email protected] Tel: Asia Pacific: Mr. Lewis Ling Business Development Director [email protected] Tel: EcVision The Americas: Robert Madson Major Account Manager [email protected] Fax: Tel: All other countries: Iris Ho Business Development Manager [email protected] Fax: Tel: / Domestic Orders Please [email protected] for a list of certified NPG Domestic EDI Providers. Section 8: EDI Requirements 24

25 Advance Ship Notice Requirements Non-compliance of the ASN guidelines here may result in expense offset fees. These requirements apply to the Nordstrom Full Line, Nordstrom Rack stores, Nordstrom.com and NPG Domestic. Note: The Internal Vendor Number (IA) is the Nordstrom assigned Supplier Number or AP assigned Vendor Number. This information must be sent in either the REF/IA or N1/SF Consolidated ASN Requirements Expense offset fees will apply if the following requirements are not met. One VICS 856 ASN with carton level information per shipment, per ship-to location (DC) Each ship notice must contain its own unique sub-bill of lading number The ASN must be transmitted and received by Nordstrom s warehouse management system prior to the shipment s arrival in the distribution center Please reference the EDI 856 Version 4010 PDF document for mapping details UPS ASN Requirements Nordstrom requires one VICS 856 ASN per carton for all UPS shipments The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM segment) and the PRO number field (REF*CN segment) The ASN must be transmitted and received by Nordstrom s warehouse management system prior to the shipment s arrival in the distribution center Please reference the EDI 856 Version 4010 PDF document for mapping details Masterpack ASN Requirements In the event that small individual store cartons for multiple stores (going to the same DC) are combined for one purchase order into a masterpack. Nordstrom maintains two masterpack ASN requirements depending on the mode of transportation used: 1. Non UPS shipments: ASNs or consolidated master-packed shipments must include: REF*BM (sub-bill of lading) segment containing the unique sub-bill of lading number N1*ST segment containing the correct ship-to location (i.e. distribution center) N1*BY segment containing the appropriate store destination MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case The outer (master) carton must be clearly identified as a masterpack by writing or labeling the word Masterpack on the outside of the case 2. UPS shipments: ASNs for consolidated master-packed shipments for UPS must include: REF*BM segment (sub-bill of lading) containing the UPS tracking number N1*ST segment containing the correct ship-to location (i.e. distribution center) N1*BY segment containing the appropriate store destination MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case The outer (master) carton must be clearly identified as a masterpack by writing or labeling the word Masterpack on the outside of the case ASNs for No Charge Merchandise Shipments containing no charge merchandise (i.e. testers, samples) must be packed in separate cases from the retail merchandise and clearly marked as no charge Separate inner cartons of no charge merchandise may be packed within large cases of retail merchandise but must be clearly marked as no charge and maintain separation from retail merchandise. ASNs are not required for no charge merchandise shipped in this manner No charge merchandise shipped in any other manner, including loose within cases containing retail merchandise must have valid UPCs within the Nordstrom inventory system and must be accurately represented within the ASN for that shipment Expense offset fees will be accessed for inaccurate ASNs containing no charge merchandise that do not meet these requirements Section 8: EDI Requirements 25

26 ASN Requirements for Store vs. Bulk-Pack Purchase Orders Bulk-Packed POs Instructions on how to pack are indicated by either STORE or BULK on the PO REF*PGC segment. When a PO is written as bulk (indicated BULK in the REF*PGC PO segment) this means that the supplier will pack the shipment by style, color and size shipped to the specified DC in the PO. Bulk shipments should be packed or marked by the ship to DC location. The ASN requirement for bulk shipments is that there is one ASN for each ship-to location (DC) that the shipment is being sent to. Standard ASN requirements still apply - there must be one ASN per shipment per ship-to location (DC) per day with a unique sub-bill of lading number in the REF*BM segment of the ASN data. In the case of bulk shipments the presence of a mark-for segment is not required - this is the segment where the store number is entered when the shipment is packed per store. Example of Bulk: ISA ZZ.NORDNPG U P.>. GS.PO.NORDNPG X ST BEG.00.SA CUR.BY.USD. REF.DP REF.PG.WB. REF.IA REF.TC.00.VENDOR PAYS NO FREIGHT. REF.MR.501. REF.PGC..BULK. << BULK-PACK Shipment REF.4D..FOB. REF.ZZ..ALL NORDSTROM P.O.TERMS & CONDITIONS APPLY Store-Pack POs POs written as store-packed (indicated STORE in the REF*PGC PO segment) means that the supplier is required to pack the shipment by store shipped to the specified DC(s) in the PO. Store-packed shipments should be packed and marked by store. The ASN requirement for store-pack shipments is that there is one ASN for each ship-to location (DC) that is being sent to. Standard ASN requirements still apply, there must be one ASN per shipment per ship-to location per day with a unique sub-bill of lading number in the REF*BM segment of the ASN data. In the case of store-packed shipments, the presence of a mark-for segment is required - this is the segment where the store number is entered for each case. Example of STORE: ISA ZZ.NORDNPG U P.>. GS.PO.NORDNPG X ST BEG.00.SA CUR.BY.USD. REF.DP REF.PG.RW. REF.IA REF.PD.RO.RACK ORDER. REF.TC.00.VENDOR PAYS NO FREIGHT. REF.MR.501. REF.PGC..STORE. <<STORE-PACK Shipment REF.4D..FOB Section 8: EDI Requirements 26

27 Vendor Accuracy Audit Program Nordstrom uses warehouse management technology to receive merchandise using the ASN and pay suppliers with EDI invoices. Therefore, suppliers must make every effort to ensure that shipments are 100% accurate. Nordstrom s audit program samples a percentage of all shipments received against the corresponding ASN to monitor accuracy. If the sample does not match what was indicated per the ASN an inaccurate offset fee will be applied. Nordstrom requires that all vendor ASNs are 100% accurate. Nordstrom has implemented an accuracy audit program to ensure compliance and accuracy. This audit program compares the UPC/EANs physically contained within the carton to the UPC/EANs on the corresponding ASN as well as a review of the vendor s floor ready compliance. When audit results indicate errors, Nordstrom will discontinue the use of the ASN when processing the shipment and a offset fee will be applied for each shipment processed manually until accuracy is attained Nordstrom is committed to maintaining a high level of accuracy while turning merchandise to the selling floor as quickly as possible through the use of our cross-dock program. This is possible only when the merchandise is 100% floor ready and the accuracy of the vendor s shipments and ASNs remain high If the ASN does not match the merchandise received in the physical shipment a offset fee will be applied GS1-128 Shipping Label In accordance with GS1 (Global Standards) US, Nordstrom s label requirements follow standard GS1/EAN SSCC-18 common label formats. Detailed information about the SSCC-18 data structure and associated GS1/EAN-128 symbol can be found online at Offset fees are applied if the GS1-128 labels are missing or un-scannable. Reasons why a label would be identified as missing or un-scannable: If GS1-128 label is missing from cases Does not scan at all Scans incorrectly (sometimes the number will wrap (the last digit is read as being the first) More/less than 20 digits Invalid characters (presence of symbols or alpha characters) Duplicate barcodes (duplicate barcodes will not be accepted into warehouse system) Photocopy (photocopies of labels taped to cases will not scan correctly) Poor print quality will cause the label not to scan correctly (barcode prints with skip lines if printer skipped while printing) Defaced Partially missing No quiet space around barcode (cannot bleed off the edge of the label) Barcode and human readable are different (barcode must decode to the human readable number printed on the label) Barcode is too big (bleeds to edge of label) or too small Tape over label (including clear tape) Section 8: EDI Requirements 27

28 GS1/EAN 128 Requirements Ship-to address: Must include the distribution center number and address, or distribution center number and consolidator s address Store address is ONLY utilized in the rare case of direct to store shipments Vendor name and address Ship-to postal code Carrier name Pro-number (preferred, but optional) Bill of lading If not available, leave blank *required in EDI 856 Data. Purchase order number Department number Carton X of Y (by DC) Mark-for Store Number (30 pt Bold font) Store Barcode 20 Digit SSCC number: Include barcode and human readable The label must be 4 x 6 (105mm x 148mm) conforming to GS1standards Label Placement The GS1-128 label must be placed on the longest side (closest to the perforated end) of the carton Barcodes must be printed in vertical bar configuration Placement of the label must be such that the bottom edge of the barcode containing the SSCC-18 is located at least 1 25 from the bottom of the shipping container The outermost bar of the barcode cannot be closer than 1 25 from the vertical edge of the shipping container Based on the dimension of the cartons; if unable to have the barcode containing the SSCC-18 at least 1.25 inch from any edge of the shipping container. We ask that suppliers place the GS1-128 carton label on top of the shipping container (avoiding the seam/not taping over) so to have the 1.25 inch clearance around the barcode. Note: Cartons should only contain one unique GS1-128 label. All additional 20-digit internal barcodes on the carton must be marked out or covered as this is in conflict with the barcode on the GS1-128 shipping label. Symbol Quality Minimum print quality is 1 5 (C) Recommended print quality is 2 5 (C) Measurement aperture is 0 01 (0 254mm) Inspection wavelength is 670 nm (+ or - 10 nm) Section 8: EDI Requirements 28

29 Nordstrom GS1/EAN 128 Label Zones and Dimensions The label is formatted into several information zones. Zones include both human readable information and GS1/EAN-128 information. Each zone contains a zone title, indicating the information contained in that zone. These titles should be placed in the upper left-hand corner of the zone in 6 pt. text. ZONE A (1.5 ) ZONE B (2.5 ) 0.8 ZONE C (2.0 ) ZONE D (2.0 ) 1.0 ZONE E (4.0 ) 1.2 ZONE G (2.0 ) ZONE H (2.0 ) 1.2 ZONE I (4.0 ) 1.8 Section 8: EDI Requirements 29

30 GS1-128 Label Format and Sample (Actual size of label is 4 inches x 6 inches; sample below is enlarged.) From Vendor Name Address Line 1 Address Line 2 Address Line 3 TO (420) SHIP TO POSTAL CODE CARRIER (420) CARR: Carrier Name PRO: B/L #: PO #: Carton 1 of 2 DEPT: 0012 DC #: 699 VEND: CASE QTY: 1234 STORE (91) 0001 STORE # 0001 (Must be 30 PT Bold Font) SSCC-18 (00) Section 8: EDI Requirements 30

31 SECTION 9 Folding and Hanging Guidelines APPENDIX Refer to the item Tech Pack for the Fold Method code to follow. Fold Diagrams and their corresponding Fold Method codes by are grouped as follows in the Appendix: Folding Bottoms Flat Pack Folding Tops - Flat Pack Folding Outerwear - Flat Pack Folding Sleepwear - Flat Pack Folding Under garments - Flat Pack Hanging Bottoms General Hanging Clip-in Hanging Fold or Hang as specified in the Tech Pack prior to inserting the garment into a polybag Price tickets must be shown with the print side up in the polybag Fold up the open end of the polybag and secure with tape NOTE: These Folding and Hanging Methods must be followed to meet Nordstrom requirements and can be found on this website in the Technical Design section. Glossary Term Airway Bill (AWB) Advanced Ship Notice (ASN) Bill of Lading Bill Receiver Cancel Date Claim Cargo Claims Carrier Liability Definition The air industry s equivalent to the motor Carrier s Bill of Lading. Electronic packing slip or 856. A contract of carriage between shipper and Carrier. A Bill of Lading serves three purposes: It sets the terms and conditions of the contract It acts as the receipt for the goods to be transported It provides documentary evidence of the party entitled to deliver. Freight invoice payment term unique to DHL Express. When a shipment is sent Bill Receiver, charges are billed to Nordstrom. The Cancel Date shown on the Purchase Order. The Cancel Date is the last day to ship. It is commonly referred to as the Past Cancel Date. A deduction processed against a vendor s account for merchandise returns, shortages, cost differences, markdowns, advertising co-op, rebates, etc. Claims written against a Carrier for recoupment of merchandise cost and freight charges as a result of damage or shortage of goods delivered or complete non-delivery. A contract Carrier is liable for all loss, damage and delay with the exception of act of God, act of a public enemy, act of a public authority, act of the shipper, and the inherent nature of the goods. Section 9: Appendix 31

32 Term Carton Contract Carrier Collect Consignee Consolidation of Shipment Consolidator Cubic Feet Customer s Owned Goods DC Department Number DimWt EAN EDI Electronic Documents Definition A corrugation packaging type not to exceed 36 x 24 x 24 or 50 pounds. A for-hire Carrier who does not serve the general public, but who serves shippers or consignees with whom the Carrier has a continuing contract. Freight invoice payment terms indicating that charges will be billed to Nordstrom. The receiver of a freight shipment, usually the buyer. A Nordstrom requirement that all purchase orders going to the same DC on the same day must be consolidated onto one Bill of Lading or sub-bill, depending on which Carrier is being used. Assembles interliner or LTL shipments, organizes the freight by DC and purchase order, manifests shipments by DC and transmits to each DC to pre-alert them of the merchandise and delivery date. Releases freight by assembly to the DC. Carton length times width times height. Cubic feet measurement must be provided for Over Shipments. Merchandise that has already been sold to a customer. Customer s Owned Goods are usually Repair Claims being sent back to Nordstrom from the repair vendor. Nordstrom Distribution Center. The DC is usually the Ship To point on the Purchase Order. The department number is found on the Purchase Order under Dept. No. The department number contains a type of merchandise belonging to a group of departments in a merchandise division. Carton length x width x height. DimWt or cubic feet measurement must be provided for Over Shipments. European Article Number. A unique thirteen digit vendor number, the European equivalent of a UPC code. Electronic Data Interchange. An all-inclusive term for Electronic Data interchange transactions. The Electronic Documents utilized by Nordstrom include: Electronic Invoice EDI810 Version 4010VICS UPC Catalog EDI832 Version 4010VICS Purchase Order EDI850 Version 4010VICS Product Activity Data EDI852 Version 4010VICS PO Acknowledgment EDI855 Version 4010VICS Advance Shipment EDI856 Version 4010VICS PO Buyer Initiated EDI860 Version 4010VICS GS1-128 Carton Label Version 4010VICS Functional Acknowledgement EDI997 Version 4010VICS Section 9: Appendix 32

33 Term Floor Ready Freight Allowance Definition Term referring to merchandise that is received ready to be transferred directly to the selling floor. Amount of freight the supplier pays per purchase order or signed Corporate Freight Partnership Contract (freight agreement). 0 Supplier pays no (zero) freight costs. 1 = 100% Full, Paid: Supplier pays 100% of the freight costs. 2 = 50% ½, Half: Supplier pays 50% of the freight costs. 3 = 60% Difference between Air and Surface. On air shipments only, supplier pays 60% of the air freight costs. 4 = 30% Half the difference between Air & Surface. On air shipments only, supplier pays 30% of the air freight costs. Freight-Only Invoice Freight Chargeback (See Freight Agreement and Freight Violation Chargeback Codes/Descriptions in Nordstrom Routing Guide for chargeback reason codes and descriptions) FOB Point Domestic Full Freight Full Load A invoices for prepaid freight charges sent to the DC Traffic Office. Nordstrom only reimburses for freight charges associated with jewelry, watches, gourmet food shipments and consignment orders. Supplier freight deduction document. There are two types of freight chargebacks: Agreement: Supplier agrees to share freight charges Violation: Supplier is charged full freight charges plus a handling fee of $100. Violation is either of Purchase Order contract or the Carrier Selection & Routing Guide. Nordstrom deducts freight charges owed from the next check remittance A term of sale that defines who will incur transportation charges for the shipment, who will control the movement of the shipment, or at which point the title to the goods passes to the buyer. The original meaning was free on board ship. FOB Factory: Title of goods passes to the buyer at the factory. Supplier pays no (zero) freight, unless a freight allowance is applicable FOB Consolidator: Title of goods passes to the buyer at the consolidation point. Supplier pays all freight costs to the point of consolidation, plus any additional freight costs, dependent on what is agreed in the freight allowance field on the PO FOB Store: Title of goods passes to the buyer at the Nordstrom DC or Store. Supplier is liable for the shipment until it reaches Nordstrom. Please note that FOB Store does NOT mean ship Direct to Store. Refer to the FOB Point Purchase Order field If supplier is responsible for clearing customs or producing in the U.S., then supplier is domestic The supplier/shipper agrees to pay 100% of the freight charges. Refer to the Freight Allowance Purchase Order field. Shipments weighing over 1,000 lbs for Air shipments and 10,000 lbs for Section 9: Appendix 33

34 Term Definition Surface shipments. To have Full Load Shipments considered for possible Volume Shipment Routing, call the Nordstrom Volume Shipment Routing Desk at (503) at least 3 days prior to the requested ship date. Gross Weight Hazardous Materials Importer of Record Inbound Freight Inner Carton Interliner Entire weight of goods including merchandise, packaging materials and cartons A hazardous material is a substance that poses more than a reasonable risk to the health and safety of individuals and includes products such as explosives, flammables, corrosives, oxidizers, and radioactive materials. Includes perfumes and other contents packaged under pressure being shipped via Air and Air shipments that contain Dry Ice cold pack. The company or individual who is listed as the importer with U.S. Customs at the time the goods enter the U.S. The Tax ID# or social security number of the Importer of Record must also be submitted to Customs. The Importer of Record bears all responsibility and liability for the imported merchandise. Freight en route to a Nordstrom facility (usually a Distribution Center). Carton within a Master Carton. Must have Inner Carton markings The pickup Carrier, usually for an LTL shipment. The Carrier transports merchandise from the vendor to a consolidator. Jewelry Jewelry and watch shipments are shipments for departments 28, 68, 72, 89 and 214. See Jewelry and Watch Shipping Procedures (Section 3) in Nordstrom Routing Guide. Landed Duty Paid LTL Lumper Manufacturer ID Master Bill of Lading The total cost of a product delivered to a given location, i.e., the cost of production plus the transportation cost to the customer s location. U.S. Customs Clearance is the responsibility of the seller. The seller or agent of the seller is the Importer of Record. All U.S. Customs duties and applicable taxes are for the account of the seller. Delivery to the named place of destination is for the account of the seller. Less than truckload, a shipment weighing less than the minimum weight required to use the lower truckload rate. A pickup/interliner Carrier direct to the DC s or into a consolidation. Usually shipments over 70 lbs and under 10,000 lbs. A term applied to a person who assists a motor Carrier in the loading and unloading of property. Assigned by Nordstrom and is transmitted on EDI PO this ID is used to identify the manufacturer. A uniquely numbered contract of carriage document that summarizes more than one DC shipment or sub-bills of lading. The Master Bill of Lading is the document that is signed by the Carrier driver. Section 9: Appendix 34

35 Term Master Carton Masterpack Mode Nordstrom.com NPG Outbound Freight Order Date Approved Date Packing Method Pickup Carrier PID POD PO TYPE PO Verification Prepaid Purchase Order (PO) QR Refusal Definition Holds Inner Cartons. Must have Outer Carton markings. Outer shipping carton that holds Store Packed cartons that are too small to be conveyable. Method of transportation (service) used for shipments, usually Surface and sometimes Air. Refer to the Ship Via Routing Guide or shipping method Purchase Order field. This Division of Nordstrom, Inc. sells product direct to the customer via Internet Sales. Nordstrom Product Group. Freight en route from a Nordstrom facility to another Nordstrom facility or a vendor. The date the order was approved in Nordstrom buying system & initial EDI will transmit to the manufacturer. Manner in which merchandise is packed and specified on PO. The interliner Carrier, usually for an LTL shipment. The Carrier transports merchandise from the supplier to a consolidator. Product Information number or vendor style number. Also known as vendor product number or VPN. Proof of Delivery. Denotes PO designated for special event such as sale or store opening. Purchase Order Verification is a service provided by our consolidators. It confirms that the Purchase Order is active and is ready to ship. PO Verification may also be performed via to Nordstrom. See Section 2: Shipment Preparation in Nordstrom Routing Guide for further information. Freight invoice payment term indicating that charges are billed to the shipper or supplier. A legal, binding contract between the Nordstrom buyer and the supplier. The Purchase Order number is an 8-digit identifier and is required on all packaging and documentation. Quick Response. The capability to send sales information to a vendor and have merchandise replenished immediately via EDI transactions. A refusal occurs when a Purchase Order delivered to a consolidator or Nordstrom facility is in violation of the Purchase Order contract. Refusals are put On Hand and all expenses are borne by the seller. The seller has 30 days to give disposition to the agent in possession of the shipment. After 30 days, the shipment may be salvaged to recover expenses. Section 9: Appendix 35

36 Term Return Authorization Samples Shipper Shipping Window NPG Foreign Short Shipments SKU Store Pack Sub-Bill GS1-128 UPC VAN Vendor Number VICS VMR Volume Shipments Weight Break Definition An authorization number which is obtained from the supplier prior to the shipping return vendor claim. Merchandise not for resale. Samples usually have no cost. The sender of the freight shipment, usually the seller or seller s warehouse. The period of time between (and inclusive of) the PO Earliest Ship Date and Late Ship Date. Shipment contents which are less than the packing slip count or a Carrier shipment which has delivered less than the carton count on a Bill of Lading or freight delivery receipt. Stock Keeping Unit. A SKU refers to a specific style, color and size of an item. Packing in PO sequence by style, color and size (SKU) for each store on PO. A Bill of Lading always used in conjunction with a Master Bill of Lading. A sub-bill lists the detail information for a DC shipment, including POs and department number, itemized by number of cartons and weight, etc. Scannable bar-coded label located on the outside of a shipping carton. Universal Product Code. A unique twelve digit number. The first six digits are a UC Block ID; the next five digits are a specific product identifier (SKU); and the last digit is a check digit. Value Added Network. The designated communication network used to transmit and receive EDI transactions. The Vendor Number is found on the PO Pay To Vendor section. Voluntary Inter-industry Commerce Standards for EDI transactions. Vendor Managed Replenishment. Vendor Basic Stock system that automatically creates Purchase Orders and replenishes merchandise based on sales and model information via EDI852 sales and 855 Reverse Purchase Order. A Full Load that exceeds the standard size/weight guidelines. Surface: 10,000 pounds or more, or over 1,800 cubic feet, per consolidated shipment Air: 1,000 pounds or more per consolidated shipment Volume Shipments are considered by the DC for possible Full Load shipment routing. The weight at which Carrier determination is made. Section 9: Appendix 36

37 PO Types The Nordstrom PO Types List can be found on under Reference Material on the left sidebar. Packing List Examples Packing List with Summary Page for Bulk Pack Orders The Packing List for a Bulk Packed PO must have page breaks between each PO and DC. The Packing List summary page must show a summary of cartons by DC and of SKUs by DCs. SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) 89 Carton Dimensions (cm or inches) x x cm Cost Center Code PV-Caslon CARTON BREAKDOWN FOR DC#: 89 CARTON # 1-3 Color: Burgundy Carton Store Size T G Net Net Net o t a l r o s s Number Number XS S M L XL Weight Weight Weight Color: Brown Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight total Net SUMMARY BY SKU FOR DC # : 89 STYLE COLOR SIZE TOTAL XS S M L XL Burgundy Brown Total Section 9: Appendix 37

38 Packing List Summary Page for Bulk Pack orders: SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code Carton Summary Example DC# DC 89 3 DC DC DC DC DC TOTAL 89, 299, 399, 499, 699 PV - Caslon CARTONS 32 CARTONS Carton Dimensions (cm or inches) x x cm Summary by SKU for entire Purchase Order STYLE STORE COLOR SIZE T O T A L XS S M L XL Burgundy Brown Store Total Burgundy Store Total Style Total Section 9: Appendix 38

39 Packing List and Summary Page for Store Pack Orders: The Packing List for a Bulk Packed PO must have page breaks between each PO and DC. The Packing List summary page must show a summary of cartons by DC and of SKUs by DCs. SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code 89, 299, 399, 499, 699 PV - Caslon Carton Dimensions (cm or inches) CARTON BREAKDOWN FOR DC#: 89 CARTON # 1-3 Style: Color: Burgundy Carton Store Size T o t a x x cm G r o s s Net Net l Number Number XS S M L XL Weight Weight Weight Style: Color: Brown Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight Store Total Style: Color: Burgundy Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight Store total SUMMARY BY SKU FOR DC # : 89 STYLE STORE COLOR SIZE TOTAL XS S M L XL Burgundy Store Total Burgundy Store Total Style Total Net Net Net Section 9: Appendix 39

40 Packing List Summary Page for Store Pack orders: SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code 89, 299, 399, 499, 699, 799 PV - Caslon Carton Dimensions (cm or inches) x x cm Carton Summary Example DC# CARTONS DC 89 3 DC DC DC DC DC TOTAL 32 CARTONS Summary by SKU for entire Purchase Order STYLE STORE COLOR SIZE TOTAL XS S M L XL Burgundy Brown Store Total Burgundy Store Total Style Total Section 9: Appendix 40