Updated: August 20, NPG Compliance Manual

Transcription

1 Updated: August 20, 2010 NPG Compliance Manual

2 SECTION 1 INTRODUCTION...3 Our Strategy...3 How to use this manual...3 How to pack your Nordstrom order...4 Bulk Pack Orders...4 Store Pack Orders...4 Nordstrom Direct Orders...4 SECTION 2 TICKETING REQUIREMENTS...5 NPG UPC/Retail Ticketing Policies...5 Ticket Requirements...5 Ticket Attachment...7 Ticket Placement...8 SECTION 3 HANGER REQUIREMENTS...9 International Hanger Sources...10 SECTION 4 PACKAGING MATERIALS...12 Acceptable packaging materials...12 Unacceptable packaging materials...12 Solid Wood Packing Materials...12 SECTION 5 PACKING INSTRUCTIONS BY MERCHANDISE TYPE...13 Polybag requirements...13 Apparel...14 Footwear...16 Accessories...16 At Home...19 SECTION 6 PACKING METHODS (FLAT GOHF GOHW GOHH)...21 FLAT Flat Pack...21 GOHF Garment on Hanger, Flat...22 GOHW Garment on Hanger, Wardrobe...22 GOHH Garment on Hanger, Hanging...23 SECTION 7 CARTON REQUIREMENTS AND CARTON MARKINGS...25 Carton Strength (Master and Inner Carton)...25 Carton Transit Testing...26 Carton Size and Weight Restrictions...27 Carton Sealing...28 Masterpack Guidelines for Store Pack orders only...29 Master Carton Markings...29 Nordstrom Direct...30 SECTION 8 EDI REQUIREMENTS...31 NPG Required Electronic Documents...31 EDI Sender/Receiver ID s NPG Only...31 Third Party Service Provider Contact Information Foreign Only...32 Advance Ship Notice Requirements...33 ASN Requirements for Store vs. Bulk-Pack Purchase Orders...34 Vendor Accuracy Audit Program...35 GS1-128 Shipping Label...36 SECTION 9 APPENDIX...40 Folding and Hanging Guidelines...40 Glossary...41 PO Types...47 Packing List Examples

3 SECTION 1 INTRODUCTION Our Strategy At Nordstrom, our vendor/supplier/manufacturers relationships have always been a very valuable part of our business. We are dedicated to ensuring that our supplier standards are in conformity with those of the retail industry as a whole. We support Industry-wide technologies that utilize Universal Product Code (UPC), Electronic Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and GS1 US standards. The use of these technologies speeds the flow of merchandise through the supply chain, facilitating a rapid transfer of goods from our partners to our customers. This, in turn, allows Nordstrom to continue to build a more successful and mutually profitable partnership with our suppliers. Nordstrom expects its suppliers to package their merchandise to endure the normal handling and movement experienced in transit. Due to our wide and varied product offering, it is difficult to provide packaging recommendations that will be universal for all suppliers. Each supplier is responsible for the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all damages, concealed shortages, and claims. Nordstrom advocates procedures that impose a minimal impact on the environment and encourages its suppliers to use environmentally preferable packaging materials. Any additional questions or clarification needed please contact [email protected]. Instructions for Nordstrom Direct orders are included in this manual. These instructions are meant to enhance or, in some cases, replace the instructions contained within each section. How to use this manual This manual is intended to outline the standards vendor/supplier/manufacturers must follow when doing business with Nordstrom. Please note that the information in this manual is updated periodically and can change without notice. We do not recommend that you print any section of this manual. Please refer to the online version of the Supplier Compliances manuals found at to make sure you have the most current information available. Industry Standards References The following organizations serve as valuable resources for companies seeking information about EDI implementation: UPC Ticket Format and Marking Guidelines VICS EDI Mapping Guidelines NRF Color and Size Codes GS1 US Voluntary Inter-Industry Commerce Standards (VICS) Guidelines for Floor Ready Merchandising National Retail Federation (NRF) Standard Color and Size handbook NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 1: Introduction 3

4 Vendor Correspondence Expense offset fees disputes should be identified within 60 days of deduction. We encourage you to inquire weekly to the expense offset summaries sent from CMIO Chargebacks. All inquiries should be directed to We request that you do not accumulate offset fees for inquiry on monthly, quarterly, seasonal, or annual basis. Vendor disputes on deductions taken will only be researched if the deduction has occurred within 12 months How to pack your Nordstrom order Pack each Purchase Order separately. Do not mix Purchase Orders within the same carton. Do not mix multiple DCs within the same carton. Pack in the method specified on your Purchase Order: Bulk Pack Orders All merchandise, regardless of pack type, must be packed by style/color/size (SKU). DO NOT MIX STYLES AND COLORS WITHIN THE SAME CARTON, except as follows: Extra pieces at the end must be packed in a separate carton. If packing a mixed SKU case, then mark the carton as MIXED SKU. Store Pack Orders If asked to pack by store, Pack merchandise by store in purchase order sequence. Do not mix merchandise for more than one store within the same carton. Mixed colors and sizes in a Store Pack carton are permitted. Store markings are required on store packed orders. Nordstrom Direct Orders Pack each purchase order separately (all Direct PO s are store pack orders due to one mark for/ship to location.) Pack one SKU per carton: Pack one style, color and size (SKU) per carton. If a single SKU does not completely fill a carton, leave the carton partly empty. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 1: Introduction 4

5 SECTION 2 TICKETING REQUIREMENTS NPG UPC/Retail Ticketing Policies All merchandise must be received at our Distribution Centers with a scannable UPC or EAN barcode attached to the merchandise. Do not use both UPC & EAN. Non-compliant expense charges are applicable if product is received without barcodes or non-scannable barcodes. Charges are outlined in the Expense Offset Policy in the Appendices section of the manual. Ticket Requirements Merchandise Type Ticketing Requirement Ticket Type Ticket Placement Belts UPC, Style, Color, Size, NH01-Regular Price Attached through belt buckle or through belt Retail NH02- Anniversary hole Bracelets, Necklaces UPC, Style, Retail NH03- Off-Price NS01- Regular Price NS02- Anniversary NS03 Off-Price Earrings UPC, Style, Retail NJ01- Regular Price NJ02- Anniversary NJ03- Off-Price Furniture Hardlines, Gifts UPC, Style, Retail Varies by merchandise type Hair Accessories UPC, Style, Retail NJ01- Regular Price NJ02- Anniversary NJ03- Off-Price Handbags Hats, Scarves, Neckwear Hosiery Intimate Apparel Kid s & Men s Shoes Men s/kid s Apparel UPC, Style, Color, Size, Retail UPC, Style, Color, Size, Retail UPC, Style, Color, Size, Retail UPC, Style, Color, Size, Retail UPC, Style, Color, Size UPC, Style, Color, Size, Retail NH01-Regular Price NH02- Anniversary NH03- Off-Price NH01-Regular Price NH02- Anniversary NH03- Off-Price NL01-Regular Price NL02-Anniversary NL03-Off Price NH01-Regular Price NH02- Anniversary NH03- Off-Price 2 pc items NH01A-Regular Price NH02A- Anniversary NH03A- Off-Price NL01-Regular Price NL02-Anniversary NL03-Off Price NH01-Regular Price NH02- Anniversary NH03- Off-Price 2 pc items NH01A-Regular Price NH02A- Anniversary NH03A- Off-Price Around bracelet or necklace Placed on back of earring card or bottom of box Tickets should be placed near UPC barcode or bottom / back of item/box. Placed on back of card Attached to inside zipper pull Attached to vendor label inside hat Attached to vendor label (Scarves & Neckwear) Placed on front upper-right hand corner of packaging Bras: Attached to left side seam or left front strap Panties: Attached to left side seam or through care label Placed on short end of shoe box Tops: Attached to left sleeve cuff seam or through neck label Bottoms: Attached to left waistband seam NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 2: Ticketing Requirements 5

6 Rings UPC, Style, Retail NR01- Regular Price NR02- Anniversary NR03- Off-Price Socks, Tights UPC, Style, Color, Size, Retail NL01Regular Price NL02-Anniversary NL03-Off Price Sunglasses UPC, Style, Retail NS01- Regular Price NS02- Anniversary NS03- Off-Price Swimwear Wallets, Small Leather Goods UPC, Style, Color, Size, Retail UPC, Style, Color, Retail VICS Hangtag Ticket NH01-Regular Price NH02- Anniversary NH03- Off-Price Watches UPC, Style, Retail, NS01- Regular Price NS02- Anniversary NS03- Off-Price Women s Shoes UPC, Style, Color, Size NL01-Regular Price NL02-Anniversary NL03-Off Price Women s Apparel, Brass Plum, Sleepwear UPC, Style, Color, Size, Retail NH01 NH02- Anniversary NH03- Off-Price Attached around ring Placed in center of back portion of packaging Attached to right arm hinge Tops/1-piece: Left side seam Bottoms: Left side or through vendor label Attached to wallet or inside wallet Around Watchband Placed on short end of shoe box Tops: *Attached to left sleeve cuff seam or through neck label Bottoms without crease: Attach to left waistband seam. Bottoms creased front to back: Attach to back waistband seam. * If sleeves are rolled attach through neck label Approved Ticket Providers FineLine Technologies is our third party ticket provider approved to print tickets for manufacturers/factories. Please see the Fineline Fast Trak User Guide, located in the EDI, Ticketing and Packaging section of this website. Ticket Detail Pertinent Nordstrom Ticket Information can be found on your EDI Purchase Order: Your PO will be transmitted to FineLine on the edi ticket date which is defaulted at 50 days prior to Early ship, if you wish to order tickets early ask your planner to move up the edi ticket date. PO Type is found in the REF Segment in the PO header with a PD Qualifier. Nordstrom Regular Retail can be found in the CTP segment with RES qualifier. If ticketing for an Event; the special retail can be found in the CTP segment with PRP qualifier. Retail Price Merchandise requires Nordstrom s retail on the UPC ticket. The ticket retail price must match Nordstrom s PO retail price. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 2: Ticketing Requirements 6

7 Ticket Attachment Full Line Store and Rack Price Ticket Hangtags must be attached with a plastic micro fine Swiftach fastener that is between ¾ and 2 ( cm) in length. Price tickets are required for all merchandise shipped to Nordstrom. Nordstrom Direct In addition to having a Hangtag on each item (no pricing) all goods shipping to Nordstrom Direct must also have a UPC Barcode Sticker attached to the outside of each poly-bag. See example ticket below. 2.5 NORDSTROM HWH009 COTTON SKIRT BLACK SMALL 2 UPC barcode stickers must be applied to the upper right-hand corner on the front of the polybag in which the item is bagged. See example below. Poly-bag Sticker Placement NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 2: Ticketing Requirements 7

8 Ticket Placement Full Line Store and Rack Merchandise Type Apparel Belts Bracelets Earrings Gifts Hair Accessories Handbags Hats Hosiery Intimate Apparel Men s / Kid s Apparel Rings Scarves Shoes Socks, Tights Sunglasses Swimwear Wallets, Small Leather Goods Ticket Placement Tops: Attached to left sleeve cuff seam or through neck label Bottoms without crease: Attach to left waistband seam Bottoms creased front to back: Attach to back waistband seam. Attached through belt buckle or through belt hold Around bracelet Placed on back of earring card or bottom of box Tickets should be placed near UPC barcode or bottom/back of item Placed on back of card Attached to inside zipper pull Attached to vendor label inside hat Placed on front upper-right hand corner of packaging Bras: Attached to left side seam or left front strap Panties: Attached to left side seam or through care label Tops: Attached to left sleeve cuff seam or through neck label Bottoms without crease: Attach to left waistband seam Bottoms creased front to back: Attach to back center seam Attached around ring Attached to vendor label Placed on short end of shoe box Placed in center of back portion of packaging Attached to right arm hinge Tops/1-piece: Left side seam Bottoms: Left side or through vendor label Attached to wallet or inside wallet Nordstrom Direct Folded Apparel Hanging Apparel Jewelry/Accessories/Belts/ Handbags/Totes/Backpacks Scarves/Gloves/Wraps/ Kerchiefs/Pillows/Blankets/ Throws/Rugs Men s ties Sunglasses/Watches Small/Large Gift Items Multi-Piece Gift Items Hosiery/Socks/Slipper Socks Nordstrom Direct catalog item label must be applied to the upper right hand corner of the polybag in which the folded garment is inserted. Nordstrom Direct catalog item label must be applied to the upper right hand corner of the polybag in which the hanging garment is inserted. Hangtag attached directly to the item. Item label applied to the back of the jewelry/accessory card. Direct UPC barcode sticker on Poly bag Direct UPC barcode sticker on tie box. Direct UPC barcode sticker attached to the bottom of watch or sunglass case if in protective box other wise use poly bag. Direct UPC barcode sticker on poly bag Direct UPC barcode sticker attached to the bottom of the outermost box containing all pieces (each piece need not be individually labeled with catalog item label) Direct UPC barcode sticker on packaging of item. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 2: Ticketing Requirements 8

9 SECTION 3 HANGER REQUIREMENTS Hanging merchandise must be shipped on a Nordstrom approved hanger as per your spec pack. Hanger Type by NPG Brand Women's Apparel - Missy and Petite sizes NPG Brand Merchandise Description Hanger Type Style#/ Color Hanger Active Tops, Blouses, Dresses, Light Weight VICS 17" top 484 / Clear BP Caslon Halogen Jackets, Robes, Sleepwear, 1pc Swimwear, 2 pc Swimwear-Tops, Camisoles, Teddies Lingerie Jackets, Coats, Outerwear, Heavy VICS 17" Coat 3328 / Clear Narrative weight Robes Rack Heavy Weight Coats VICS 17" Heavy 5245 / Clear Petites ALL BRANDS Weight Coat Petite woven pants size 0, 2 only VICS 10 Bottom 6010 / Clear Bottoms, 2pc Swimwear bottoms VICS 12" Bottom 6012 / Clear Large Missy bottoms VICS 14" Bottom 6014 / Clear Studio / Classiques (Missy only) Intimate Apparel: Bras, Panties, Daywear, and Slips Tops, Blouses, Dresses, Light Weight Jackets VICS 10" Intimate (Visconti) GS-23 / Clear 17" Top 5410 / Black Coats, Heavy Weight Jackets 17" Heavy Weight 5202 / Black Top Bottoms 14" Bottom 5135 / Black Women's Apparel - Women's sizes NPG Brand Merchandise Description Hanger Type Style#/ Color Hanger Tops, Blouses, Dresses, Light Weight VICS 19" Top 479 / Clear Jackets Active Caslon Narrative Rack Studio/ Classiques Large Bottoms, all Encore bottoms and large 2pc Swimwear bottoms VICS 14" Bottom 6212/Black 12 pinch clip with rubber pad 6014 / Clear Heavy Weight Coats 6214 /Black 14 pinch clip with rubber pad VICS 17" Heavy Weight Coat 5245 / Clear NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 3: Hanger Requirements 9

10 Children's Apparel NPG Brand Merchandise Description Hanger Type Color Style # All Children's VICS 15" Top 485 / Clear Use the appropriate hanger from the options listed that best fits the garment. VICS 12" Top VICS 10" Top 498 / Clear 497 / Clear VICS 15" Coat 3315 / Clear VICS 12" Bottom 6012 / Clear VICS 10" Bottom 6010 / Clear VICS 8" Bottom 6008 / Clear Boys Suits (Dept 98) NO HANGER International Hanger Sources Hangers may be purchased from these or other suppliers of VICS hangers: International Locations A&E Products Mainetti Visconti Uniplast Bangladesh x x x x Bulgaria x Canada x x x China x x x Hong Kong x x x x India x x x x Israel x x Italy x x Korea x x Malaysia x x Philippines x x Portugal x x Singapore x Sri Lanka x x x Taiwan x x x Thailand x x x Turkey x x x x United States x x GS-23 x Note: Not all locations are listed. Please visit the provider web-site for a location that is most convenient for you. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 3: Hanger Requirements 10

11 Rubber grippers may be purchased at your preferred hanger provider. Black poly-styrene hangers may be purchased from A&E Products, Mainetti and Sun Wing Hanger and Button Mfg, Ltd. VICS hangers made from recycled materials or re-used VICS hangers are acceptable to use. The GS-23 Lingerie hanger may be purchased only from Visconti in the USA and South Africa. Nordstrom Direct With the exception of wire hangers, most hangers are acceptable (please ensure you are following the Direct hanging vs. flat grid to confirm requirement for your shipment). Vendor hangers must, however, meet the following requirements. Each hanger type must be able to sustain the following weights: Blouse Hangers: Coat Hanger Dress Hanger Special Occasion Pant Hanger Skirt Hanger Suit Hanger Wardrober Leather/Suede 1.5 lbs. 5.0 lbs. 2.3 lbs. 10. lbs. 2.3 lbs. 1.6 lbs. 5.0 lbs. 5.0 lbs. 10. Lbs. Hangers must have a two inch high neck. Hangers used for lightweight garments, such as silks, must include foam to prevent the garment from slipping off the hanger. All hanging pants and skirts will use clamp style pant/skirt hangers. If there is a chance the garment will appear crushed, marred or have obvious impressions, hanger must have foam pads folded over the waistband before clamp is closed. Hangers for Leather and Suede garments must be made of dense plastic, and devoid of any ridges. Hangers must not be broader than the shoulder width of the garment. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 3: Hanger Requirements 11

12 SECTION 4 PACKAGING MATERIALS Nordstrom is an environmentally responsible company. We encourage the use of environmentally sensitive packaging materials (recycled and recyclable). Avoid excess packaging by using material that maximizes protection while minimizing an environmental impact. Acceptable packaging materials This list of materials is both effective for protective packaging and causes a minimal impact on the environment if used efficiently: Cardboard partition/dividers, cardboard fittings, corrugated cardboard, kraft paper, bio-based biodegradable plastics, and Micro Mold Chip in shoe boxes. Micro mold chips are 100% environmental friendly as well as the anti-mold agents volatilize and completely surround the protected objects in their packaging environment, which will inhibit or eradicate the growth of mold and bacteria. The use of molded polystyrene, bubble wrap, micro-foam, Instapak foam packaging, and inflated polyethylene air packets is tolerated, but discouraged due to the increasing difficulty of disposing these items. Please use products made from recycled materials when possible. Unacceptable packaging materials Polyvinyl chloride (PVC) and other halogenated plastics, expanded polystyrene loose fill peanuts, straw, fiberglass, real popcorn, hard plastic, newspaper, bamboo, solid wood packing materials and Silica Gel packets (in shoe boxes). Solid Wood Packing Materials Animal and Plan Health Inspection Service (APHIS) Beginning September 16, 2005, the U.S Department of Agriculture Animal and Plant Health Inspection Service (APHIS) will require that all wood packaging material (WPM) imported into the U.S must either be heat treated or fumigated with methyl bromide, and be properly marked as so treated. This measure is in accordance with ISPM 15 (International Standards for Phytosanitary Measures), an internationally established standard for treatment of WPM. WPM exempt from this regulation include: WPM made entirely of wood pieces less than 6 mm thick in any dimension. Manufactured wood materials such as plywood, particleboard, oriented strand board, whiskey barrels, wood packaging that serves as gift boxes, and crafting associated with antiquities, such as art pieces or vintage wines. Non-compliance with this regulation will result in re-exportation of WPM. To comply, please be sure that each piece of WPM used in your shipment is properly treated and contains a mark on each side certifying such treatment before departing origin. Solid Wood Packing Materials (SWPM) are prohibited from being shipped in any Nordstrom container. For full details please visit the APHIS website at NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 4: Packaging Materials 12

13 SECTION 5 PACKING INSTRUCTIONS BY MERCHANDISE TYPE The supplier is responsible for the quality of packaging. Suppliers that are identified as having poor packaging will be solely responsible for all damages, concealed shortages, and claims. Polybag requirements Full Line Store and Rack Flat Pack poly-bags must be made of clear polyethylene (LDPE Low Density Polyethylene) and be a minimum of inches ( mm or 1 ¼ mil) thick. GOH poly-bags must be a minimum of.002 inches (.05mm) thick and made of clear plastic. Poly-bags must be free of Butylated Hydrozyl Toluene (BHT) that causes discoloration in garments. Tear-away poly-bags with perforations down the front are encouraged. Assure that plastic completely covers the garment extending at least 2 below the garment. Seal the bottom of the poly-bag with tape or by applying heat to protect garment from soiling. Do not use individual poly-bags except for GOHH or as requested in the Spec Pack. Mandatory Safety Warning: All poly-bags must be marked with this safety warning, printed in Black and in a font size that is at least 20-points. WARNING: To avoid danger of suffocation, keep away from babies and children. Do not use this bag in cribs, beds, carriages or playpens. This bag is not a toy. Nordstrom Direct All merchandise must be individually poly-bagged unless the units are sold in sets. Units sold as sets using one style number must be packed in the same poly-bag. Do not allow more than 1 of space between edge of garment and poly-bag. opaque poly-bags If any merchandise is subject to light-induced fading (i.e. silks), it is up to the vendor to protect its merchandise with opaque poly-bags or a paper shield. Required poly-bag sizes for specific merchandise types are listed below: Mandatory Safety Warning: All poly-bags must be marked with this safety warning, printed in Black and in a font size that is at least 20-points. WARNING: To avoid danger of suffocation, keep away from babies and children. Do not use this bag in cribs, beds, carriages or playpens. This bag is not a toy. FOLDED POLYBAG SIZES Dimension Merchandise Type 6 X 9 Lingerie, Tights, Socks, Foundations, Men s Underwear 2pc Swimwear 9 X 14 1pc Swimwear 11 x 14 Denim Jeans & Shorts, Dress Pants, Leggings, Stirrup Pants, Skorts, Skirts, or Blouses, Dresses, Jumpers, Tees, Sweaters, Lightweight Outerwear, 11 x 16 Overalls 11 x 18 Extended Sizes 11 x 14 x 3 Multi-piece items, Thick or Heavyweight Materials or 11 x 16 x 3 NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 13

14 14 x 20 Heavyweight outerwear, Robes, Bulky Hand-knit Sweaters, Men s Shorts, Men s Outerwear, Men s Turtlenecks, Men s Sweatpants and Sweatshirts. 14 x 16 Men s Tees/Polo Shirts HANGING POLYBAG SIZES Size Dimensions Merchandise Types Small 21 X 3 X cm x 7.62cm x 86.36cm Blouses, Women s Pants, Shorts, Vests Medium 21 X 3 X cm X 7.62cm X cm Blazers, Men s Pants, Dresses, Some Large 21 X 3 X cm X 7.62cm x cm Coordinates, Sportcoats Some Coordinates, Long Dresses, Jumpsuits Polybags must be sealed securely with heat sealing, taping, or self-sealing bags to keep the merchandise in the poly-bag at all times. Do not tie the bottom of the poly-bag or leave the bottom of the poly-bag open. Heat sealed poly-bags must have three half-moon or butterfly-vent holes. The vents must be approximately ¼ in diameter, evenly spaced and not interfere with any printing on the poly-bag. See illustration below. Poly-bag Sticker placement - Nordstrom Direct poly-bag stickers must be applied to the upper right hand corner of each poly-bag as illustrated in below. Poly-bag Sticker Placement Apparel Full Line Store and Rack Do not over-pack or under-pack the carton. Place a single piece of cardboard on the top and bottom of each carton for protection when opened. Minimize use of fillers such as confetti, paper, cardboard, or tissue paper to fill up the empty space within the cartons. The appropriate size carton for the items should be used. Limit the use of tissue to one piece per garment, or refer to Spec Pack. Refer to the Spec Pack for other internal packaging requirements and limitations. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 14

15 Nordstrom Direct Preferred method of shipping product to Nordstrom Direct unless otherwise noted in your Spec Pack. Blouses Blazers and Jackets Coats Dresses Foundations Jacket & Dress Sets Hanging vs. Flat Packaging Instructions Jacket & Pant/Skirt Sets Skirts Pants Robes & Sleepwear Swimwear Kidswear Special Occasion Active Wear & Active Outerwear All Other Velvets H H H H F H H H H F F F H F F Wool H H H H NA H H NA NA F F F H F F Structured with Shoulder Pads/Fur Leather & H H H H F H H H H F F F H F F Suede Linen F H H H F F F H F F F F H F F Denim/Twill F H H F F F F F F F F F F F F Sequined H H H H F H H H F F F F H F F Beaded F F H F F H H F F F F F H F F Pleated NA NA NA H NA H H H F F F F H F F Knits/Sweaters F F F F F F F F F F F F F F F All Other F H H H F H F F F F F F F F F F = Flat: Individually polybagged, securely taped (no hangers). H = Hanging: Hung on appropriate size hanger and bagged, bottom of bag sealed or taped. NA = Not applicable. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 15

16 Leather and Suede special instructions: Due to the delicate nature of leather and suede garments, special precautions must be taken to ensure the quality and presentation of the garments. Leather garments must be individually poly-bagged in a vented opaque poly-bag. The material is polyethylene, 0.006mm. Attach a mfg provided label to the outside of each poly bag upper right hand corner containing the following information: o Style number o Color o Size o DC Anti Mold Chip or Silica Packets: must be placed in the pocket of each garment. Ornamentation: All metal ornamentation (zipper pulls, drawstring ends etc.) must be wrapped in tissue paper. Button Covers: Use button covers to ensure surrounding garments are not marked by uncovered buttons. Leather and Suede jackets must also have a paper shield covering the shoulders for light fastness protection. Footwear Full Line Store and Rack Pack shoeboxes one box deep and in the same direction with the shoebox labels facing the top of the carton. Do not double stack. Micro mold chips in each shoe box. Nordstrom Direct Pack each purchase order separately. Pack by SKU (one color and size per carton). No musical packing/case-packs/size runs are allowed. If quantities do not allow for a full carton of single SKU (size, color) you are allowed to mix size, not color. Cartons that are mixed must be clearly marked MIXED Shoes must be packed one layer deep, shoebox labels facing the top of the carton. Each shoebox must be rubber banded unless the shoes are in a lip locked shoebox. Accessories Full Line Store and Rack Minimize the layers of packing materials. If the item is boxed, do not use plastic. Eliminate double bagging. The outside shipping carton provides ample protection. Where applicable, use master poly-bags for multiple units. Use one layer of tissue only between plastic items on the inside to prevent fusing. Nordstrom Direct The following items must be placed on a jewelry card: Earrings Necklaces (with the exception of bulky necklaces which will not tangle) Hair Accessories (with the exception of headbands) Rings Broaches/Pins Tie Clips Cuff Links NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 16

17 Presentation Jewelry Boxes Each item must then be placed in a vendor generic jewelry box with a ½ cotton liner. Box size must be no smaller than 3 ½ x 3 ½ x 1 (standard jewelry gift box size). * If the dimensions of presentation box are not large enough to accommodate product (i.e. cuff bracelet) it is acceptable to bubble wrap the merchandise then individually polybag with the barcode sticker on the outside of the polybag. Source for Jewelry Boxes Presentation jewelry boxes may be ordered from: J.P. Gasway Company Contact: Debbie Lovetinsky Phone: (800) [email protected] Website: These boxes may also found at most packaging specialty stores. Polybags/Shrink-wrap Once the jewelry or accessory item has been placed in a presentation jewelry box, each box must then be placed in a size-appropriate polybag. Fold the open end of the bag over the end of the box to create a professional looking presentation, and seal securely by heat sealing or with two pieces of clear ¾ tape. Shrink-wrap is an acceptable alternative to polybags. The polybags or shrink-wrap must be made of clear polyethylene (poly) and must be a minimum of 1.5 mils (.03125mm) thick. Watches Watches must be packaged in individual watch cases or boxes, in a size-appropriate presentation jewelry box with a ½ cotton liner. Each watch box must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of the bag. Sunglasses Sunglasses must be packaged and shipped in sunglass cases. When using soft sunglass cases place each soft case in a vendor generic presentation box. Each sunglass case or sunglass presentation box must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of the bag. Belts Belts should be coiled so that the right side of the belt faces out. Do not ship belts flat and do not include plastic hangtags on belts. Each belt must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of the bag. Metal or chain belts that are prone to damage or tangling should be packaged in individual presentation boxes or bubble bags. Hats As necessary to retain their shape, hats may be stuffed with tissue paper or other appropriate dunnage material. Each hat must be polybagged, with a Nordstrom Direct barcode sticker affixed to the bag. Hosiery Exposed Hosiery must be individually polybagged (to protect Hosiery from damage) sealed and with a Nordstrom Direct barcode sticker affixed to the outside of the bag. If the Hosiery is not exposed there is no need to polybag. Socks/Tights/Slipper Socks Must be individually polybagged, heat sealed with a Nordstrom Direct barcode sticker affixed to the outside of the bag. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 17

18 Multi-packs Each pair or unit should be packaged individually unless the purchase order indicates that the merchandise is to be sold in multiples. Men s Ties Ties must be placed in a presentation box. Each tie box must be polybagged, with a Nordstrom Direct barcode sticker affixed to the outside of bag. Bottled Liquids/Lotions To prevent leakage during shipping ALL caps and lids (including twist caps) on bottled liquids or lotions must be secured with a tamper proof seal or be taped down. Cosmetics Tamper resistant seals must be included on all cosmetic merchandise. In addition, all cosmetic items must be completely sealed, with shrink-wrapping or heat sealing being the preferred methods. Liquid items must be protected with a layer of bubble wrap and a size-appropriate polybag. Multi-Piece Gift Items Barcode sticker may be attached to the bottom of the outermost box containing all pieces. It is not necessary to individually label each piece. Gift Tins When a gift tin is used for packaging and presentation purposes, it must be wrapped in a layer of bubble material. The bubble material may replace the use of an outer polybag and the barcode sticker may be placed on the outside of the bubble material. Large Gifts Larger gift items (minimum dimensions 10 x 10 x 6 ) must be packed ready to ship to customers. Each item should be packaged appropriately and placed in its own box of sturdy corrugated construction with a minimum bursting strength of 200 lbs. The box should be as close to square or rectangular as possible and should be a good fit for the item. The box must be new and not used or reused. All empty space around the item should be filled with dunnage, bubble wrap, Kraft paper, textured Kraft paper, foam wrap, or expanding foam. No printed newspaper of any kind should be used. No staples of any kind may be used in the packaging process. Boxes should be sealed with packing tape. If the item is fragile, the box should be marked with a Fragile sticker on two sides. Barcode sticker must be placed on outside of box. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 18

19 At Home Full Line Store, Rack and Direct General Requirements (The following general requirements apply to all Hard and Soft Goods. Follow these and specific packaging instructions below for complete requirements.) Inner cartons must be packed tightly within the master carton to prevent movement in transit. Do not over or under pack cartons. Sharp edged items (blades, knives, pruning shears, etc.) must be packed with a protective guard or sheath securely attached to the item. Fragile items (Categories include, but not limited to glass, stemware, ceramics, mirrors, beaded garlands, table top items, hurricanes, candlestick holders and candles.) Fragile or breakable items must be packed with cushioning material (i.e. bubble-wrap, foam, corrugate) around the top, bottom, and all four sides to limit interior movement and protect against vibration, shock and compression encountered in transit. Barware must be packed in inner packs of 4. Delicate stemware pieces must be individually wrapped in bubble-wrap or 3/32 micro-foam in interior corrugated dividers in inner packs of 4. Multiple fragile items packed in a carton must be separated with corrugate partition/dividers (no less than 1/8 thickness) to prevent internal contact. Dividers within an inner case must be longer than the item it is protecting to prevent internal contact with other items in the inner carton. The space between the corrugate divider and the padded product (at its widest point) must be no greater than ½ inch (12 mm). The following diagram illustrates a corrugate divider to protect product in inner carton within the master carton: 1/2" (12 mm) Maximum Beaded Garlands - (and all items with loose delicate pieces) Individually poly-bag or box (each item) Provide protective packaging (a layer of bubble wrap, paper or other cushioned material) around each poly-bagged item. Label the outside of each poly-bag with the style number. Lamps and lampshades All merchandise must be packaged as a selling unit, without any additional repackaging. Shades should be packaged with the lamp as a single selling unit. Ticketing and packaging is to provide one UPC/EAN for the lamp with the base and shade packed in one carton. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 19

20 Lamp necks must be protected by corrugate collars or Styrofoam forms. Carton must have a bursting strength of 250 lbs. Insert appropriate protective packaging material, (i.e. bubble-wrap, corrugate sheets, Styrofoam) to ensure items are secure within cartons. Cartons must have equal product weight distribution. Lampshade must be wrapped in a poly-bag. Furniture (Includes, but is not limited to tables, chairs, ottomans, side tables, umbrellas, rugs.) When multiple units are shipped in the same carton, they must be separated with Styrofoam or corrugate. Interior carton corners must be reinforced with corrugate, foam, or Styrofoam forms. All furniture, including rattan and wicker pieces, must be shipped in a carton. Contact your Nordstrom Buying Agent or [email protected] for exceptions. Rugs must be folded and packed in cartons. If a rug cannot be folded, consult the Nordstrom Buying Agent or [email protected] for packaging instructions. Knock-down Furniture/Mirrors, glass top tables: Items requiring more than one carton (e.g. a bed and its components) must be marked with the style on the carton in an x of y format. Cartons should be numbered consecutively by PO for each DC. For example: if 3 cartons for a single PO are shipping to DC 89 and 2 cartons for the same PO are shipping to DC 699, then Carton 1 for DC 89 will be marked as 1 of 3, Carton 2 for DC 89 will be marked as 2 of 3 Carton 3 for DC 89 will be marked as 3 of 3 Carton 1 for DC 699 will be marked as 1 of 2 Carton 2 for DC 699 will be marked as 2 of 2 In such instances, only 1 GS1-128 (FORMERLY UCC-128) carton label, on the lead carton, is required. Component pieces must be protected with foam, bubble wrap, or corrugate to protect the items from damage during handling and/or shipment. Large component pieces (bed rails, chair legs, table legs, etc.) must be wrapped with protective padding and shipped in a separate carton. Securely cap ends of such pieces with bubble wrap, cardboard, or other appropriate padding material to protect the piece and prevent potential injury in handling such pieces. Items such as tile or glass top tables need special protection. Styrofoam or extra corrugate sheets must be added to prevent damage during handling and shipment. Mirrors/Framed Art should be double boxed, have corner foam cushioning and be labeled as Fragile. Packing must allow for opening to inspect the piece inside, resealing, and shipping to the customer in the same box. All hardware and assembly instructions must be in a sealed pouch or bag. Tape must not come in contact with finished surfaces of product. Merchandise Treatment If required, fumigate merchandise immediately prior to shipping. Fumigation documents should be sent with customs documents. U.S. Customs requires fumigation for brass products. Apparel and textiles must be packed separately from fumigated items. Merchandise that is prone to picking up odors or attracting vermin (e.g. brass and textiles) must be sealed and protected. Humidity sensitive items (e.g. untreated steel) must be protected with a suitable corrosion inhibitor. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 5: Packing Instructions by Merchandise Type 20

21 SECTION 6 PACKING METHODS (FLAT GOHF GOHW GOHH) Pack according to the PACKING METHOD code that is on your Purchase Order. The various Packing Methods are: FLAT - Flat Pack GOHF - Garment on Hanger, Flat (Garment on hanger, flat in carton) GOHW Garment on Hanger, Wardrobe (Garment on hanger, hanging in shipping carton) GOHH - Garment on hanger, Hanging (Garment hanging on rope, rail or trolley in shipping container no carton) FLAT Flat Pack Garments are folded flat in shipping cartons. No hanger is used. Categories may include: Accessories / Handbags Jewelry Belts Some Women s Knits / Sweaters Women s Foundations Men s Tops Knit/Woven Men s Outerwear Men s Bottoms Constructed / Un-constructed / Denim Men s Robes Men s Undergarments Ties Shoes Socks / Tights / Hosiery NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 6: Packing Methods (FLAT GOHF GOHW GOHH) 21

22 GOHF Garment on Hanger, Flat Garments are on hangers, but lay flat horizontally inside shipping carton. Industry standard (VICS) hangers must be used unless otherwise specified in the Hanger Requirements section of these guidelines. The correct carton size must be used to maximize carton utilization. Carton width must allow the hanger to fit squarely in the carton (not at an angle). Do not use rubber bands or other material to bind hangers together. Categories may include: Women s Tops Women s Bottoms Constructed / Un-constructed / Denim Skirts Women s Robes Women s Sleepwear Women s Outerwear Blazers Women s Swimwear Dresses / Jumpers / Overalls Women s Foundations Children s apparel GOHW Garment on Hanger, Wardrobe Garments are on hangers and hang vertically inside a cardboard shipping carton. Do not use rubber bands or other material to bind hangers together. Categories may include: Men s Suits This Pack Type should only be used at the request of your Agent of Planner. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 6: Packing Methods (FLAT GOHF GOHW GOHH) 22

23 GOHH Garment on Hanger, Hanging Garments are inside shipping container and on hangers, hanging on rail, rope or trolley. Do not use rubber bands or other material to bind hangers together. Items are not in a carton. These instructions apply only to merchandise shipped hanging GOH (GOHH Packing Method). They do not apply to garments shipped in cartons with hangers (GOHF). This Pack Type should only be used at the request of your Agent or Planner. For GOHH shipments: Pre-sort garments in the following order: Purchase order Distribution Center Store Style Color Size GOHH merchandise must be individually poly-bagged. Pre-mark the outside of the poly-bag with the following information: Purchase Order number Distribution Center Style number Color code NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 6: Packing Methods (FLAT GOHF GOHW GOHH) 23

24 Size Store number (if store packed order) Each garment poly-bag must have a colored sticker to designate the destination Distribution Center as follows: Destination DC DC 89 DC 299 DC 399 DC 499 DC 699 DC 799 DC 599 Sticker Color Yellow Black Green Pink White Orange Blue Place a hangtag on the lead end garments of each purchase order that contains the following information: Factory name Consignee Purchase Order number Total pieces for the Purchase Order Store Mark Store number must be marked on each garment bag NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 6: Packing Methods (FLAT GOHF GOHW GOHH) 24

25 SECTION 7 CARTON REQUIREMENTS AND CARTON MARKINGS Carton Strength (Master and Inner Carton) The following box strength recommendations are based on packaging industry standards as well as experience based on what we see in our Distribution Centers: Carton Weight Carton Weight (KG) Bursting Strength Corrugate Type (LB) (psi) Single-wall (3 ply) Single-wall (3 ply) Double-wall (5 ply) Single-wall (3 Ply) Corrugate Liner Corrugated Liner Double-wall (5 Ply) Corrugate Liner Corrugated Liner Corrugated Liner Corrugation direction should be maintained as shown below on all cartons for stacking strength. * These standards are for both master carton and inner carton. (Inner Carton - An inner pack refers to the quantity of product packaged together inside the master carton. In many cases, when we receive an incorrect inner pack, the inventory must be repackaged). NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 25

26 Carton Transit Testing Nordstrom holds all suppliers and agents accountable to provide documentation upon request of Vibration and Drop testing in accordance with the International Safe Transit Association industry standard test procedure, ISTA-1A & 1B. Vibration test A 45 minute carton vibration test: 15 minutes in the base down, 15 minutes in the side down and 15 minutes in the back down orientations. The frequency of the test platform will be adjusted until the package just leaves the platform surface cycles on vibration tables on 2 sides. The frequency of the vibration depends on the size and weight of the products. However, normally will be around 200 cycles per minute. Drop test This test consists of a series of ten free fall drops from heights that vary with weight as noted below. Package gross weight Drop Height 1-20 lbs (1 9 Kg.) 30 inches (76 cm) lbs (10-18 Kg.) 24 inches (61 cm) lbs (19 27 Kg.) 18 inches (46 cm) Dropping sequence and Orientation of the impacts are as follows. (Must be performed in the following order) 1. Most fragile corner 2. Shortest edge radiating from that corner 3. Medium edge radiating from that corner 4. Longest edge radiating from that corner 5. Flat on one of smallest surface 6. Flat on the opposite smallest surface 7. Flat on one of the medium surface 8. Flat on the opposite medium surface 9. Flat on one of the largest surface 10. Flat on the opposite largest surface Note: Supplier may use the production testing application form when sending a transit package to the testing facility. This form is located in the Quality & Manufacturing section. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 26

27 Carton Size and Weight Restrictions FLS and Rack Use cartons of uniform size that do not exceed our maximum carton dimensions: Maximum Carton Dimensions and Weight Length Width Height Weight 36 in 27 in 30 in 50 lb * cm cm 76.2 cm kg * Maximum weight allowed for fragile Home product is 40 lbs. If your product requires cartons that exceed these maximum dimensions, you must contact [email protected] for approval to ship with over size cartons. Carton weight (in pounds) and dimensions (in inches) must be written on the outer carton in letters 1.5 inches (3.81 cm) for cartons that exceed the maximum carton dimensions and weight listed above. Pack in a manner that maximizes carton space and minimizes damage during shipping. Over-packing can cause carton bulging and under-packing can cause carton crushing. Nordstrom Direct All cartons must be perforated to facilitate the creation of an opening. The perforation should be located on one end of the carton and have the approximate measurements shown below: Narrow (23 x 10 x 17 ) The size carton must have a full overlap opening. This carton must be used for flat-folded light-to medium-weight apparel such as shirts and pants. Wide (23 x 15 x 17 ) This size carton must have a full overlap opening. Cartons of this size must be used for flat-folded light-to-medium weight apparel. Short Narrow (23 x 10 x 6 ) This size carton may be mixed with the Narrow carton for the purposes of reducing mixed SKUs or in the case of small quantity shipments. Cartons of this size are recommended for shipment of smaller dimension items such as swimsuits, lingerie, socks, hosiery, foundations, ties, wallets, accessories, and small gifts. SUMMARY OF SHIPPING CARTON SPECIFICATIONS Standard Carton Sizes Maximum Carton Weight Perforation 23 x 10 x cm x 25.40cm x 43.18cm Narrow 40 lbs. 18 kgs. 23 x 15 x cm x 38.10cm x 43.18cm Wide 23 x 10 x cm x 25.40cm x 15cm Short Narrow 40 lbs. 18 kgs. 40 lbs. 18 kgs. Verticals: 12 Horizontal: 4 Verticals: 9 Horizontal: 9 Verticals: 5 Horizontal: 7 NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 27

28 Hanging Merchandise Cartons or boxes used to ship merchandise on hangers may exceed the carton dimensions noted above if a different carton size will better protect the merchandise in transit. Ship in the compliant carton size that best fits your flat folded items. Do not mix Narrow and Wide cartons within the same PO. Consistency in each delivery After an item has shipped to Nordstrom Direct, all subsequent orders for that item must be shipped in the identical size shipping carton so that they can be stored in the same location in the warehouse. Carton Sealing Taping Package closure must maintain interior cleanliness and ensure that contents remain intact during shipping and handling. Master Cartons must be sealed (top and bottom) with 3- inch (7.5 cm) patterned vinyl or paper reinforced CTPAT approved security tape. Use only ONE kind of tape. In a rare situation when a factory runs out of the patterned tape, and another tape must be used, the freight forwarder must be notified. C-TPAT requirement: Use tape printed with a unique pattern or identifier such as factory name, or unique pattern, to discourage unlawful opening of carton. Do not use cellophane or plain clear tape. Tape must be moisture/temperature resistant and have an adhesive quality that resists drying in transit. Seal cartons in such a manner as to avoid gaps using the H-seal pattern as shown below: Metal Stapling Do not use metal staples to seal individual cartons. Metal staples are acceptable for carton construction (manufacturer joint), not for carton closure material. NOT ACCEPTABLE ACCEPTABLE NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 28

29 Strapping All strapping is prohibited. This carton-sealing method presents a safety hazard and may cause handling problems in the Distribution Center s automated conveyor system. Masterpack Guidelines for Store Pack orders only In the event that individual store cartons are too small to be conveyable, the cases for multiple stores can be combined for one purchase order into a Masterpack. Masterpack packaging is intended for exceptionally small items, (i.e. jewelry and accessories). Identify carton as Masterpack by writing or labeling MASTERPACK (in English). Identify inner cartons of the Masterpack by writing the letter M beside each GS1-128 (formerly UCC-128) carton label. Inner cartons must be store packed and marked by store number. Inner cartons must have a GS1-128 (formerly UCC-128) shipping label properly affixed. Inner cartons must be made of shippable cardboard. Plastic bags are unacceptable. The Masterpack (outer) carton must comply with the carton weight and dimension requirements. Master Carton Markings Full Line Stores and Rack In addition to the GS1-128 carton label (formerly UCC-128), one end and one side of each Master Carton must be marked with the following information: DC (number) PO number Department (number) P.O. Type see Glossary for explanation Store number (if Store Pack) Carton number (in x of y format - by DC/PO) Style/Color/Size (human readable description) Total Pieces Country of Origin Port of Entry Gross Weight Fragile (if applicable) TOP DC # PO # Department # PO Type Store # (if store pack) Carton # (x of y) Style/Color/Size Total Pieces Country of Origin Port of Entry Gross Weight DC # PO # Department # PO Type Store # (if store pack) Carton # (x of y) Style/Color/Size Total Pieces Country of Origin Port of Entry Gross Weight SIDE END Carton markings must be large enough to be easily read and a minimum of.75 inches (1.9 cm). When applicable, write FRAGILE (in English) in letters at least 3 inches (7.62 cm) high. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 29

30 The NORDSTROM name must not appear on any carton. The lead carton for each DC must be marked Packing List Enclosed. Do not bundle cartons. Use the directional arrow to show the direction in which cartons should be shipped and opened if necessary. This symbol must be at least 3 inches (7.62 cm) in height to be readily visible. Nordstrom Direct Mark one wide side of each carton with the following: DC (0599) PO number Department (number) P.O. Type see Glossary for explanation Store number Carton number (in x of y format - by DC/PO) Style/Color/Size (human readable description) Total Pieces Country of Origin Port of Entry Gross Weight Fragile (if applicable) Carton markings must be large enough to read easily and must be a minimum of.75 inches tall. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 7: Carton Requirements and Carton Markings 30

31 SECTION 8 EDI REQUIREMENTS Nordstrom Product Group supports Electronic Data Interchange (EDI). The intention is to eliminate all paper media by trading business electronically via VICS EDI. Non-compliance of these EDI guidelines may result in an expense offset fee. These requirements apply to Nordstrom Product Group shipments only. Nordstrom Full Line and Nordstrom Rack maintain additional compliance that can be found at NPG Required Electronic Documents The following are the types of electronic data Nordstrom is using: Document # Description Version EDI 810 Invoice 4010VICS EDI 850 Purchase Order 4010VICS EDI 856 Advance Ship Notice with related 4010VICS GS1-128 EDI 860 Domestic Only PO Change Buyer Initiated 4010VICS EDI 997 Functional Acknowledgement 4010VICS Note: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we receive. Please be aware a 997 indicates receipt of a file only. Note: Nordstrom Direct drop ship, Full Line and Rack suppliers should continue to follow the existing EDI requirements. The above transactions apply only to Nordstrom Product Group orders. EDI Sender/Receiver ID s NPG Only Purchase Order (850), Full Replacement (850FR), Purchase Order Change (860) and return Functional Acknowledgment (997) Qualifier: ZZ ID: NORDNPG Invoices (810) and return Functional Acknowledgment (997) Qualifier: ZZ ID: NORDNPG Advanced Ship Notice (856) Domestic only - and return Functional Acknowledgment (997) Qualifier: ZZ ID: NORNPGA PASN Advanced Ship Notice - P856 - Carbon Copy Relationship (Foreign Only) Qualifier: ZZ ID: NORDASN NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 31

32 Third Party Service Provider Contact Information Foreign Only TradeLinkOne US, Turkey, Europe and all other Territories: Mr. Dan Entac Managing Director Tel: Asia Pacific: Mr. Lewis Ling Business Development Director Tel: EcVision The Americas: Robert Madson Major Account Manager Fax: Tel: All other countries: Iris Ho Business Development Manager Fax: Tel: / Avery Dennison The Americas and all other Territories: Avery Dennison 7 Bishop St Framingham, MA Attention: Patricia Harnois [email protected] Fax: Tel: Asia and India: Avery Dennison 32/F., Skyline Tower 39 Wang Kwong Road Kowloon Bay, Hong Kong Attention: Bernard Loo [email protected] Fax: Tel: / Europe, Middle East and Africa: Avery Dennison Via Luraghi 2/C ALFA Business Park Arese, MI Attention: Tiziana Tay [email protected] Tel: Italy Tel: Turkey NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 32

33 Advance Ship Notice Requirements Non-compliance of the ASN guidelines here may result in expense offset fees. These requirements apply to the Nordstrom Full Line, Nordstrom Rack stores, Nordstrom Direct and NPG Domestic. * Please note: The Internal Vendor Number (IA) is the Nordstrom assigned Supplier Number or AP assigned Vendor Number. This information must be sent in either the REF/IA or N1/SF Consolidated ASN Requirements Expense offset fees will apply if the following requirements are not met. One VICS 856 ASN with carton level information per shipment, per ship-to location (distribution center). Each ship notice must contain its own unique sub-bill of lading number. The ASN must be transmitted and received by Nordstrom s warehouse management system prior to the shipment s arrival in the distribution center. Please reference the EDI 856 Version 4010 PDF document for mapping details. UPS ASN Requirements Nordstrom requires one VICS 856 ASN per carton for all UPS shipments. The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM segment) and the PRO number field (REF*CN segment). The ASN must be transmitted and received by Nordstrom s warehouse management system prior to the shipment s arrival in the distribution center. Please reference the EDI 856 Version 4010 PDF document for mapping details. Masterpack ASN Requirements In the event that small individual store cartons for multiple stores (going to the same DC) are combined for one purchase order into a masterpack. Nordstrom maintains two masterpack ASN requirements depending on the mode of transportation used: 1. Non UPS shipments: ASN s for consolidated master-packed shipments must include the following: REF*BM (sub-bill of lading) segment containing the unique sub-bill of lading number. N1*ST segment containing the correct ship-to location (i.e. distribution center). N1*BY segment containing the appropriate store destination. MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case. The outer (master) carton must be clearly identified as a masterpack by writing or labeling the word Masterpack on the outside of the case. 2. UPS shipments: ASN s for consolidated master-packed shipments for UPS must include the following REF*BM segment (sub-bill of lading) containing the UPS tracking number. N1*ST segment containing the correct ship-to location (i.e. distribution center). N1*BY segment containing the appropriate store destination. MAN segments reflect the correct GS1-128 case IDs for all the cases within each master case. The outer (master) carton must be clearly identified as a masterpack by writing or labeling the word Masterpack on the outside of the case. ASNs for No Charge Merchandise Shipments containing no charge merchandise (i.e. testers, samples) must be packed in separate cases from the retail merchandise and clearly marked as no charge. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 33

34 Separate inner cartons of no charge merchandise may be packed within large cases of retail merchandise but must be clearly marked as no charge and maintain separation from retail merchandise. ASNs are not required for no charge merchandise shipped in this manner. No charge merchandise shipped in any other manner, including loose within cases containing retail merchandise must have valid UPC s within the Nordstrom inventory system and must be accurately represented within the ASN for that shipment. Expense offset fees will be accessed for inaccurate ASNs containing no charge merchandise that do not meet these requirements. ASN Requirements for Store vs. Bulk-Pack Purchase Orders Bulk-Packed POs Instructions for how to pack your PO are indicated by either "STORE" or "BULK" in the REF*PGC segment of the PO. When a PO is written as bulk (indicated "BULK" in the REF*PGC segment of the PO) this means that the supplier will pack the shipment by style, color and size shipped to the specified DC in the PO. Bulk shipments should be packed or marked by the ship to DC location. The ASN requirement for bulk shipments is that there is one ASN for each ship-to location (DC) that the shipment is being sent to. Standard ASN requirements still apply - there must be one ASN per shipment per ship-to location (DC) per day with a unique sub-bill of lading number in the REF*BM segment of the ASN data. In the case of bulk shipments the presence of a "mark-for" segment is not required - this is the segment where the store number is entered when the shipment is packed per store. Example of the BULK indicator in the PO data: ISA ZZ.NORDNPG U P.>. GS.PO.NORDNPG X ST BEG.00.SA CUR.BY.USD. REF.DP REF.PG.WB. REF.IA REF.TC.00.VENDOR PAYS NO FREIGHT. REF.MR.501. REF.PGC..BULK. << BULK-PACK Shipment REF.4D..FOB. REF.ZZ..ALL NORDSTROM P.O.TERMS & CONDITIONS APPLY Store-Pack POs When a PO is written as store-packed (indicated "STORE" in the REF*PGC segment of the PO) this means that the supplier is required to pack the shipment by store shipped to the specified DC(s) in the PO. Store-packed shipments should be packed and marked by store. The ASN requirement for store-pack shipments is that there is one ASN for each ship-to location (DC) that the shipment is being sent to. Standard ASN requirements still apply - there must be one ASN per shipment per ship-to location (DC) per day with a unique sub-bill of lading number in the REF*BM segment of the ASN data. In the case of store-packed shipments, the presence of a "mark-for" segment is required - this is the segment where the store number is entered for each case. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 34

35 Example of the STORE indicator in the PO data: ISA ZZ.NORDNPG U P.>. GS.PO.NORDNPG X ST BEG.00.SA CUR.BY.USD. REF.DP REF.PG.RW. REF.IA REF.PD.RO.RACK ORDER. REF.TC.00.VENDOR PAYS NO FREIGHT. REF.MR.501. REF.PGC..STORE. <<STORE-PACK Shipment REF.4D..FOB Vendor Accuracy Audit Program Nordstrom uses warehouse management technology to receive merchandise using the ASN and pay suppliers with EDI invoices. Therefore, suppliers must make every effort to ensure that shipments are 100% accurate. Nordstrom s audit program samples a percentage of all shipments received against the corresponding ASN to monitor accuracy. If the sample does not match what was indicated per the ASN an inaccurate chargeback will be applied. i. Nordstrom requires that all vendor ASNs are 100% accurate. Nordstrom has implemented an accuracy audit program to ensure compliance and accuracy. This audit program compares the UPC/EANs physically contained within the carton to the UPC/EANs on the corresponding ASN as well as a review of the vendor s floor ready compliance. When audit results indicate errors, Nordstrom will discontinue the use of the ASN when processing the shipment and a chargeback will be applied for each shipment processed manually until accuracy is attained. ii. Nordstrom is committed to maintaining a high level of accuracy while turning merchandise to the selling floor as quickly as possible through the use of our cross-dock program. This is possible only when the merchandise is 100% floor ready and the accuracy of the vendor s shipments and ASNs remain high. iii. If the ASN does not match the merchandise received in the physical shipment a chargeback will be applied. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 35

36 GS1-128 Shipping Label In accordance with GS1 (Global Standards) US, Nordstrom s label requirements follow standard GS1/EAN SSCC-18 common label formats. Detailed information about the SSCC-18 data structure and associated GS1/EAN-128 symbol can be found online at Chargebacks are applied if the GS1-128 labels are missing or un-scannable. Reasons why a label would be identified as missing or un-scannable: If GS1-128 label is missing from cases Does not scan at all Scans incorrectly (sometimes the number will wrap (the last digit is read as being the first) More/less than 20 digits Invalid characters (presence of symbols or alpha characters) Duplicate barcodes (duplicate barcodes will not be accepted into warehouse system) Photocopy (photocopies of labels taped to cases will not scan correctly) Poor print quality will cause the label not to scan correctly (barcode prints with skip lines if printer skipped while printing) Defaced Partially missing No quiet space around barcode (cannot bleed off the edge of the label) Barcode and human readable are different (barcode must decode to the human readable number printed on the label) Barcode is too big (bleeds to edge of label) or too small Tape over label (including clear tape) GS1/EAN 128 Requirements Ship-to address: Must include the distribution center number and address, or distribution center number and consolidator s address Store address is ONLY utilized in the rare case of direct to store shipments Vendor name and address Ship-to postal code Carrier name Pro-number (preferred, but optional) Bill of lading If not available, leave blank *required in EDI 856 Data. Purchase order number Department number Carton X of Y (by DC) Mark-for Store Number (30 pt Bold font) Store Barcode 20 Digit SSCC number: Include barcode and human readable The label must be 4 x 6 (105mm x 148mm) conforming to GS1standards Label Placement The GS1-128 label must be placed on the longest side (closest to the perforated end) of the carton Barcodes must be printed in vertical bar configuration Placement of the label must be such that the bottom edge of the barcode containing the SSCC- 18 is located at least 1 25 from the bottom of the shipping container The outermost bar of the barcode cannot be closer than 1 25 from the vertical edge of the shipping container NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 36

37 Based on the dimension of your cartons; if you re not able to have the barcode containing the SSCC-18 at least 1.25 inch from any edge of the shipping container. We ask that you place the GS1-128 carton label on "top" of the shipping container (avoiding the seam/not taping over) so you have the 1.25 inch clearance around the barcode. * Cartons should only contain one unique GS1-128 label. All additional 20-digit internal barcodes on the carton must be marked out or covered as this is in conflict with the barcode on the GS1-128 shipping label. Symbol Quality Minimum print quality is 1 5 (C) Recommended print quality is 2 5 (C) Measurement aperture is 0 01 (0 254mm) Inspection wavelength is 670 nm (+ or - 10 nm) NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 37

38 Nordstrom GS1/EAN 128 Label Zones and Dimensions The label is formatted into several information zones. Zones include both human readable information and GS1/EAN-128 information. Each zone contains a zone title, indicating the information contained in that zone. These titles should be placed in the upper left-hand corner of the zone in 6 pt. text. ZONE A (1.5 ) ZONE B (2.5 ) 0.8 ZONE C (2.0 ) ZONE D (2.0 ) 1.0 ZONE E (4.0 ) 1.2 ZONE G (2.0 ) ZONE H (2.0 ) 1.2 ZONE I (4.0 ) 1.8 NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 38

39 GS1-128 Label Format and Sample (Actual size of label is 4 inches x 6 inches; sample below is enlarged.) From Vendor Name Address Line 1 Address Line 2 Address Line 3 TO (420) SHIP TO POSTAL CODE CARRIER (420) CARR: Carrier Name PRO: B/L #: PO #: Carton 1 of 2 DEPT: 0012 DC #: 699 VEND: CASE QTY: 1234 STORE (91) 0001 STORE # 0001 (Must be 30 PT Bold Font) SSCC-18 (00) NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 8: EDI Requirements 39

40 SECTION 9 APPENDIX Folding and Hanging Guidelines Refer to your item Spec Pack for the Fold Method code you would follow. Fold Diagrams and their corresponding Fold Method codes by are grouped as follows in the Appendix: Folding Bottoms Flat Pack Folding Tops - Flat Pack Folding Outerwear - Flat Pack Folding Sleepwear - Flat Pack Folding Under garments - Flat Pack Hanging Bottoms General Hanging Clip-in Hanging Fold or Hang using the format specified in your spec pack prior to inserting the garment into a poly-bag. Price tickets must be shown with the print side up in the poly-bag. Fold up the open end of the poly-bag and secure with tape. These Folding and Hanging Methods must be followed to meet Nordstrom requirements and can be found on this website in the Technical Design section. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 40

41 Glossary Term Airway Bill (AWB) Advanced Ship Notice (ASN) Bill of Lading Bill Receiver Cancel Date Claim Cargo Claims Carrier Liability Carton Contract Carrier Collect Consignee Consolidation of Shipment Consolidator Cubic Feet Definition The air industry s equivalent to the motor Carrier s Bill of Lading. Electronic packing slip or 856. A contract of carriage between shipper and Carrier. A Bill of Lading serves three purposes: It sets the terms and conditions of the contract. It acts as the receipt for the goods to be transported. It provides documentary evidence of the party entitled to deliver. Freight invoice payment term unique to DHL Express. When a shipment is sent Bill Receiver, charges are billed to Nordstrom. The Cancel Date shown on the Purchase Order. The Cancel Date is the last day to ship. It is commonly referred to as the Past Cancel Date. A deduction processed against a vendor s account for merchandise returns, shortages, cost differences, markdowns, advertising co-op, rebates, etc. Claims written against a Carrier for recoupment of merchandise cost and freight charges as a result of damage or shortage of goods delivered or complete non-delivery. A contract Carrier is liable for all loss, damage and delay with the exception of act of God, act of a public enemy, act of a public authority, act of the shipper, and the inherent nature of the goods. A corrugation packaging type not to exceed 36" x 24" x 24" or 50 pounds. A for-hire Carrier who does not serve the general public, but who serves shippers or consignees with whom the Carrier has a continuing contract. Freight invoice payment terms indicating that charges will be billed to Nordstrom. The receiver of a freight shipment, usually the buyer. A Nordstrom requirement that all purchase orders going to the same DC on the same day must be consolidated onto one Bill of Lading or sub-bill, depending on which Carrier is being used. Assembles interliner or LTL shipments, organizes the freight by DC and purchase order, manifests shipments by DC and transmits to each DC to pre-alert them of the merchandise and delivery date. Releases freight by assembly to the DC. Carton length times width times height. Cubic feet measurement must be provided for Over Shipments. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 41

42 Term Customer s Owned Goods DC Department Number DimWt EAN EDI Electronic Documents Floor Ready Freight Allowance Definition Merchandise that has already been sold to a customer. Customer s Owned Goods are usually Repair Claims being sent back to Nordstrom from the repair vendor. Nordstrom Distribution Center. The DC is usually the Ship To point on the Purchase Order. The department number is found on the Purchase Order under "Dept. No." The department number contains a type of merchandise belonging to a group of departments in a merchandise division. Carton length times width times height. DimWt or cubic feet measurement must be provided for Over Shipments. European Article Number. A unique thirteen digit vendor number, the European equivalent of a UPC code. Electronic Data Interchange. An all-inclusive term for Electronic Data interchange transactions The Electronic Documents utilized by Nordstrom include: Electronic Invoice EDI810 Version 4010VICS UPC Catalog EDI832 Version 4010VICS Purchase Order EDI850 Version 4010VICS Product Activity Data EDI852 Version 4010VICS PO Acknowledgment EDI855 Version 4010VICS Advance Shipment EDI856 Version 4010VICS PO Buyer Initiated EDI860 Version 4010VICS GS1-128 Carton Label Version 4010VICS Functional Acknowledgement EDI997 Version 4010VICS Term referring to merchandise that is received ready to be transferred directly to the selling floor. Amount of freight the supplier pays per purchase order or signed Corporate Freight Partnership Contract (freight agreement). 0 Supplier pays no (zero) freight costs. 1 = 100% Full, Paid: Supplier pays 100% of the freight costs. 2 = 50% ½, Half: Supplier pays 50% of the freight costs. 3 = 60% Difference between Air and Surface. On air shipments only, supplier pays 60% of the air freight costs. 4 = 30% Half the difference between Air and Surface. On air shipments only, supplier pays 30% of the air freight costs. Freight-Only Invoice Freight Chargeback (See Freight Agreement and Freight Violation An invoices for prepaid freight charges sent to the DC Traffic Office. Nordstrom only reimburses for freight charges associated with jewelry, watches, gourmet food shipments and consignment orders. Supplier freight deduction document. There are two types of freight chargebacks: Agreement: Supplier agrees to share freight charges. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 42

43 Term Definition Chargeback Codes/Descriptions in Nordstrom Routing Guide for chargeback reason codes and descriptions) Violation: Supplier is charged full freight charges plus a handling fee of $100. Violation is either of Purchase Order contract or the Carrier Selection and Routing Guide. Nordstrom deducts freight charges owed from the next check remittance. FOB Point Domestic Full Freight Full Load GROSS WEIGHT Hazardous Materials Importer of Record Inbound Freight INNER CARTON A term of sale that defines who will incur transportation charges for the shipment, who will control the movement of the shipment, or at which point the title to the goods passes to the buyer. The original meaning was "free on board" ship. FOB Factory: Title of goods passes to the buyer at the factory. Supplier pays no (zero) freight, unless a freight allowance is applicable. FOB Consolidator: Title of goods passes to the buyer at the consolidation point. Supplier pays all freight costs to the point of consolidation, plus any additional freight costs, which are dependent on what is agreed in the freight allowance field on the PO. FOB Store: Title of goods passes to the buyer at the Nordstrom DC or Store. Supplier is liable for the shipment until it reaches Nordstrom. Please note that FOB Store does NOT mean ship Direct to Store. Refer to the FOB Point Purchase Order field. If supplier is responsible for clearing customs or producing in the U.S., then supplier is domestic The supplier/shipper agrees to pay 100% of the freight charges. Refer to the "Freight Allowance" Purchase Order field. Shipments weighing over 1,000 lbs for Air shipments and 10,000 lbs for Surface shipments. To have Full Load Shipments considered for possible Volume Shipment Routing, call the Nordstrom Volume Shipment Routing Desk at (503) at least 3 days prior to the requested ship date. Entire weight of goods including merchandise, packaging materials and cartons A hazardous material is a substance that poses more than a reasonable risk to the health and safety of individuals and includes products such as explosives, flammables, corrosives, oxidizers, and radioactive materials. Includes perfumes and other contents packaged under pressure being shipped via Air and Air shipments that contain Dry Ice cold pack. The company or individual who is listed as the importer with U.S. Customs at the time the goods enter the U.S. The Tax ID# or social security number of the "Importer of Record" must also be submitted to Customs. The Importer of Record bears all responsibility and liability for the imported merchandise. Freight en route to a Nordstrom facility (usually a Distribution Center). Carton within a Master Carton. Must have Inner Carton markings NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 43

44 Term Interliner Definition The pickup Carrier, usually for an LTL shipment. The Carrier transports merchandise from the vendor to a consolidator. Jewelry Jewelry and watch shipments are shipments for departments 28, 68, 72, 89 and 214. See Jewelry and Watch Shipping Procedures (Section 3) in Nordstrom Routing Guide. Landed Duty Paid LTL Lumper Manufacturer ID Master Bill of Lading MASTER CARTON MASTERPACK Mode NORDSTROM.COM NPG Outbound Freight Order Date Approved Date PACKING METHOD The total cost of a product delivered to a given location, i.e., the cost of production plus the transportation cost to the customer s location. U.S. Customs Clearance is the responsibility of the seller. The seller or agent of the seller is the "Importer of Record". All U.S. Customs duties and applicable taxes are for the account of the seller. Delivery to the named place of destination is for the account of the seller. Less than truckload, a shipment weighing less than the minimum weight required to use the lower truckload rate. A pickup/interliner Carrier direct to the DC s or into a consolidation. Usually shipments over 70 lbs and under 10,000 lbs. A term applied to a person who assists a motor Carrier in the loading and unloading of property. Assigned by Nordstrom and is transmitted on EDI PO this ID is used to identify the manufacturer. A uniquely numbered contract of carriage document that summarizes more that one DC shipment or sub-bills of lading. The Master Bill of Lading is the document that is signed by the Carrier driver. Holds Inner Cartons. Must have Outer Carton markings Outer shipping carton that holds Store Packed cartons that are too small to be conveyable Method of transportation (service) used for shipments, usually Surface and sometimes Air. Refer to the "Ship Via Routing Guide or shipping method" Purchase Order field. This Division of Nordstrom, Inc. sells product direct to the customer via Internet Sales Nordstrom Product Group Freight en route from a Nordstrom facility to another Nordstrom facility or a vendor. The date the order was approved in Nordstrom buying system & initial EDI will transmit to the manufacturer Manner in which merchandise is packed and specified on PO NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 44

45 Term Pickup Carrier PID POD PO TYPE PO Verification Prepaid Purchase Order (PO) QR Refusal Return Authorization Samples Shipper Shipping Window NPG Foreign Short Shipments SKU Store Pack Definition The interliner Carrier, usually for an LTL shipment. The Carrier transports merchandise from the supplier to a consolidator Product Information number or vendor style number. Also known as vendor product number or VPN. Proof of Delivery. Denotes PO designated for special event such as sale or store opening. Purchase Order Verification is a service provided by our consolidators. It confirms that the Purchase Order is active and is ready to ship. PO Verification may also be performed via to Nordstrom. See Section 2: Shipment Preparation in Nordstrom Routing Guide for further information. Freight invoice payment term indicating that charges are billed to the shipper or supplier. A legal, binding contract between the Nordstrom buyer and the supplier. The Purchase Order number is an 8-digit identifier and is required on all packaging and documentation. Quick Response. The capability to send sales information to a vendor and have merchandise replenished immediately via EDI transactions. A refusal occurs when a Purchase Order delivered to a consolidator or Nordstrom facility is in violation of the Purchase Order contract. Refusals are put On Hand and all expenses are borne by the seller. The seller has 30 days to give disposition to the agent in possession of the shipment. After 30 days, the shipment may be salvaged to recover expenses. An authorization number which is obtained from the supplier prior to the shipping return vendor claim. Merchandise not for resale. Samples usually have no cost. The sender of the freight shipment, usually the seller or seller s warehouse. The period of time between (and inclusive of) the PO Earliest Ship Date and Late Ship Date. Shipment contents which are less than the packing slip count or a Carrier shipment which has delivered less than the carton count on a Bill of Lading or freight delivery receipt. Stock Keeping Unit. A SKU refers to a specific style, color and size of an item. Packing in po sequence by style, color and size (SKU) for each store on po. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 45

46 Sub-Bill GS1-128 UPC VAN Vendor Number VICS VMR Volume Shipments Weight Break A Bill of Lading always used in conjunction with a Master Bill of Lading. A sub-bill lists the detail information for a DC shipment, including PO s and department number, itemized by number of cartons and weight, etc. Scannable bar-coded label located on the outside of a shipping carton. Universal Product Code. A unique twelve digit number. The first six digits are a UC Block ID; the next five digits are a specific product identifier (SKU); and the last digit is a check digit. Value Added Network. The designated communication network used to transmit and receive EDI transactions. The Vendor Number is found on the Purchase Order Pay To Vendor section. Voluntary Inter-industry Commerce Standards for EDI transactions. Vendor Managed Replenishment. Vendor Basic Stock system that automatically creates Purchase Orders and replenishes merchandise based on sales and model information via EDI852 sales and 855 Reverse Purchase Order. A Full Load that exceeds the standard size/weight guidelines. Surface: 10,000 pounds or more, or over 1,800 cubic feet, per consolidated shipment. Air: 1,000 pounds or more per consolidated shipment. Volume Shipments are considered by the DC for possible Full Load shipment routing. The weight at which Carrier determination is made. NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 46

47 PO Types PO TYPE PO TYPE DESCRIPTION PO TYPE PO TYPE DESCRIPTION AC ANNIV CATALOG MB MOTHER'S DAY BOOK AN ANNIV SALE MD DEC MENS HYRLY AT AFTER THANKSGVG MI MAILING INSERT AX AFTER CHRISTMAS MJ JUNE MENS HYRLY BA BLACKLINE ANNIV NA RACK NEW ARRIVALS/TAG EVENT BE Designer International NC NO CHARGE CA SPRING 1 CATALOG- FEB NH NOV WMNCHILD HY CC SPRING 2 CATALOG - MAR NS NEW STORE OPEN CD APRIL CATALOG NT NO RETAIL TESTERS CE SUMMER 1 CATALOG- APRIL OR Ornaments CF SUMMER 2 CATALOG - MAY OT OPTICAL CG JUNE CATALOG PA DESIGNER PERSONAL APPEARANCE CH FALL 1 CATALOG - AUGUST PC PRICE CHANGE FOR TICKETS CI FALL 2 CATALOG - SEPT PF PRINT FEATURED ITEM CJ HOLIDAY GIFTS CATALOG - NOV PM RACK PACK AND HOLD 298 CK LUXE CATALOG - NOV PS RACK PACK AND HOLD 339 CL LAST MINUTE GIFTS - NOV RB RACK BULK/DC SPLIT TO STORE CM JANUARY 1 CATALOG RC RACK CATALOG CN CONSIGNMENT RE RACK BULK EVENT CO CUSTOMER ORDER RN RACK NEW STORE CP JANUARY 2 CATALOG RO RACK ORDER DB DIR DUMMY PO FOR BKORD RS RESERVE STOCK DM DEPT MAILER RT RACK THANKSGIVING EB BEAUTY EXCLUSIVES RV RACK HOLD AND RELEASE EN EXPENSE NPG RX RACK NEW STORE BULK FB FALL BOOK-OCTOBER SB SPRING BOOK GW GIFT WITH PURCHASE SD SAMPLES HB HOLIDAY BOOK SE SHOE EVENT IF INTERNET FEATURED ITEM SM Seasonal Merchandise IN INTERNET-DIRECT ITEM SP NON EVENT SPECIAL PURCHASE JH JUNE HALFYEARLY SS SPRING SALE LB LING XMAS BOOK TE RETAIL TESTERS LS LINE SALE TR TRUFFLES MA MAGAZINE ADVERTISEMENT TS TRUNK SHOW NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 47

48 Packing List Examples Packing List with Summary Page for Bulk Pack Orders The Packing List for a Bulk Packed PO must have page breaks between each PO and DC. The Packing List summary page must show a summary of cartons by DC and of SKUs by DCs. SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or 3, lbs) Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or 4, lbs) Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) 89 Carton Dimensions (cm or x x cm inches) Cost Center Code PV-Caslon CARTON BREAKDOWN FOR DC#: 89 CARTON # 1-3 Color: Burgundy Carton Store Size T G Net Net Net o t a l r o s s Number Number XS S M L XL Weight Weight Weight Color: Brown Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight total Net SUMMARY BY SKU FOR DC # : 89 STYLE COLOR SIZE TOTAL XS S M L XL Burgundy Brown Total NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 48

49 Packing List Summary Page for Bulk Pack orders: SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code 89, 299, 399, 499, 699 PV - Caslon Carton Summary Example DC# CARTONS DC 89 3 DC DC DC DC DC TOTAL 32 CARTONS Carton Dimensions (cm or inches) x x cm Summary by SKU for entire Purchase Order STYLE STORE COLOR SIZE T O T A L XS S M L XL Burgundy Brown Store Total Burgundy Store Total Style Total NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 49

50 Packing List and Summary Page for Store Pack Orders: The Packing List for a Bulk Packed PO must have page breaks between each PO and DC. The Packing List summary page must show a summary of cartons by DC and of SKUs by DCs. SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code 89, 299, 399, 499, 699 PV - Caslon Carton Dimensions (cm or inches) CARTON BREAKDOWN FOR DC#: 89 CARTON # 1-3 Style: Color: Burgundy Carton Store Size T o t a x x cm G r o s s Net Net l Number Number XS S M L XL Weight Weight Weight Style: Color: Brown Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight Store Total Style: Color: Burgundy Carton Store Size T o ta l G r o s s Net Net Number Number XS S M L XL Weight Weight Weight Store total SUMMARY BY SKU FOR DC # : 89 STYLE STORE COLOR SIZE TOTAL XS S M L XL Burgundy Store Total Burgundy Store Total Style Total Net Net Net NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 50

51 Packing List Summary Page for Store Pack orders: SHIPPER: Supplier name, Address, Phone, and Fax. CONSIGNEE: NORDSTROM INC., BOX 870, SEATTLE, WA USA PO NUMBER STYLE NUMBER DEPT 46 ITEM DESCRIPTION LADIES WOVEN SKIRT INVOICE NUMBER DL-1370 DATE JUNE 5, 2004 L/C NUMBER HKH L/C DATE APRIL 4, 2004 SHIPPING TO SEATTLE SHIPPING FROM HONG KONG SHIPPING DETAILS CARTONS/MEASURES Origin Country CHINA Total # Of Cartons 32 Port Of Entry SEATTLE Net Net Weight (kgs or lbs) 3, Shipment Mode OCEAN Net Weight (kgs or lbs) 2, Estimated Departure JUNE 15, 2004 Gross Weight (kgs or lbs) 4, Vessel/Voyage/Flight # SEALAND V.118 Cubic Measurement 1, DC Destination(s) Cost Center Code 89, 299, 399, 499, 699, 799 PV - Caslon Carton Dimensions (cm or inches) x x cm Carton Summary Example DC# CARTONS DC 89 3 DC DC DC DC DC TOTAL 32 CARTONS Summary by SKU for entire Purchase Order STYLE STORE COLOR SIZE TOTAL XS S M L XL Burgundy Brown Store Total Burgundy Store Total Style Total NPG Compliance Manual 2010 Nordstrom, Inc., all rights reserved. - Section 9: Appendix 51