HP Web JetAdmin Reference Manual

Transcription

1 HP Web JetAdmin Reference Manual

2 Copyright and Trademark Notices Copyright Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. First Edition, September 2001 This document supports HP Web JetAdmin 6.5 Hewlett-Packard Company Chinden Blvd. Boise, Idaho Portions Copyright Jean-loup Gailly and Mark Adler. This product contains software developed by the OpenSSL Project for use in the OpenSSL Toolkit ( Copyright The OpenSSL Project. All rights reserved. Portions Copyright James Clark Java is a U.S. registered trademark of Sun Microsystems, Inc. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corp. Netscape is a U.S. registered trademark of Netscape Communications Corporation. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. NetWare is a registered trademark of the Novell Corporation.

3 Documentation Conventions This document uses the following conventions. Bold Bold is used to identify the names of options, buttons, and pages within the HP Web JetAdmin software. Italic Italic is used for emphasis. Courier Courier type indicates a command for the user to enter. Blue, underlined text Blue, underlined text is used to identify hypertext links. Note CAUTION WARNING! Special formatting Notes contain important information. Caution messages appear before procedures that, if not observed, could result in loss of data or damage to equipment. Warning messages alert the reader to a specific procedure or practice that, if not followed correctly, could cause personal injury or catastrophic loss of data or equipment.

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5 Contents HP Web JetAdmin Reference Manual... 1 Copyright and Trademark Notices...2 Documentation Conventions...3 Section 1 Introduction to HP Web JetAdmin 1 Introducing HP Web JetAdmin Overview...16 Ease of Use...17 Enhanced Print Job Management Capabilities...18 Timesaving Features...18 Integrating HP Web JetAdmin into Your Network...19 Protocol Support...19 Supported Platforms...19 Network Printer Support...20 Network Peripheral Management Support...20 Browser Support...20 Security...21 Benefits for Network Administrators...22 Benefits for the Help Desk...24 Benefits for Other Network Users...25 Comparison of HP Web JetAdmin and HP JetAdmin...25 Migrating from HP JetAdmin to HP Web JetAdmin HP Web JetAdmin Features Summary of Features...30 Summary of New and Enhanced Features Documentation Overview...38 Printable Manual...38 Browsable Help...38 Context-sensitive Help Getting Started for the First-time Administrator Planning and Implementing HP Web JetAdmin Phase 1: Determining What You Want to Accomplish...46 Non-system-based and System-based Tasks...46 Determining Your Implementation Goals...46 Phase 2: Deciding How to Accomplish Your Goals...48 EN 5

6 Step 1: State Your Business Objective...48 Step 2: Assemble the Implementation Project Team...49 Step 3: Gather Network Information...49 Step 4: Design a Strategy for Creating Print Queues...49 Step 5: Select a Protocol...50 Step 6: Select the Operating System...52 Step 7: Select a Hardware Platform...52 Step 8: Select a Browser...53 Step 9: Decide on a Discovery Strategy...53 Step 10: Decide How Many Copies to Install...53 Step 11: Decide on a Security Strategy...54 Step 12: Decide on a Backup Strategy...55 Step 13: Decide on a Printer Driver Management Strategy...56 Step 14: Decide Whether to Implement Device Groups...56 Step 15: Decide Whether to Implement Site Maps...57 Phase 3: Installing HP Web JetAdmin...58 Phase 4: Customizing HP Web JetAdmin...58 Phase 5: Operating HP Web JetAdmin...59 HP Product Information and Support...60 Section 2 HP Web JetAdmin Software 6 Installing HP Web JetAdmin Overview...64 HP Web JetAdmin s Front End and Back End...64 Web Server Configuration...65 Installation Requirements...66 Operating System and Hardware...66 Novell NetWare Print Queue Support...66 Supported Web Browsers...66 Screen Resolution and Color Palette...66 Downloading HP Web JetAdmin...67 Windows Installation...67 Linux Installation...68 Upgrading from a Previous Version of HP Web JetAdmin...68 Using the Install Program...68 An Alternative Way to Use the Install Program...69 Verifying the Configuration...69 Stopping and Starting HP Web JetAdmin...69 Windows...69 Linux...70 Viewing HP Web JetAdmin User Interface Overview...72 Page Layout...72 Task Bar...72 Menu Bar...73 Content Area EN

7 Context Area...73 Status Bar...73 Making Changes in HP Web JetAdmin Customizing HP Web JetAdmin Overview...76 Language Support...76 Adding Language Support...77 Specifying Language Preferences in the Browser...77 Configurable Views...78 Profiles...78 Temporary and Permanent Device Groups...78 Direct Links to Support...79 Section 3 Profiles 9 Configuring Profiles Overview...84 Administrator Information...84 Profile Passwords...85 Customizing HP Web JetAdmin s Appearance...85 Integrated Context-sensitive Help...85 Critical, Caution, and Monitored Devices Alerts...85 Background...85 Customizing HP Web JetAdmin s Functionality...86 Default Device List View...86 Default Home Page...86 Default Device Group View...86 Edit Capabilities...86 Personal Settings...87 Section 4 HP Web JetAdmin Preferences 10 Configuring HP Web JetAdmin Preferences Overview...92 Support URLs Updating the HP Web JetAdmin Software Intelligent Update...96 Installing Software Components...96 Removing Software Components...97 Adding and Removing Languages...97 Uploading Packages...97 EN 7

8 12 Configuring Network Properties Network Properties HTTP (Web) Settings HTTP Port HTTP Proxy Access Control List SMTP Mail Host SNMP Settings BOOTP Settings TFTP Settings Java Refresh Rate Configuring Alerts Overview Mechanisms for Receiving Alerts Trap Server Port Number Polling Delay Duplicate Alerts Log File Default Settings Section 5 Discoveries 14 Configuring Discovery Mechanisms Overview Discovering Third-party Devices Discovery Mechanisms Discovery Traffic Planning a Discovery Strategy Local Broadcast IP and IPX Broadcast Discoveries Recommendations for Using the IP and IPX Broadcast Discoveries Local Broadcast IPX Service Query Discovery Recommendations for Using an IPX Service Query Discovery Multicast/SLP Discovery Recommendations for Using a Multicast/SLP Discovery ARP Table Discovery Recommendations for Using an ARP Table Discovery Specified Addresses Discovery Creating the Host File Recommendations for Using a Specified Addresses Discovery Importing an HP JetAdmin Discovery File Migrating from the HP JetAdmin Database IP Range Discovery Recommendations for Using an IP Range Discovery Remote Discovery Agent Discovery Recommendations for Using an RDA Discovery NetWare Bindery Discovery Recommendations for Using a NetWare Bindery Discovery EN

9 NetWare File Server Login Discovery Recommendations for Using a NetWare File Server Login Discovery Listen for New Devices Discoveries Recommendations for Using the Listen for New Devices Discoveries Managing Discoveries Advanced Discovery Options Network Communication Timeout Value Community Names Proactive Cache Level Starting a Background Discovery Scheduling Discoveries Clearing the Device Cache Aging the Device Cache Entries Section 6 Print Queues 16 Managing Print Queues Overview Planning Your Printing Environment Direct Printing Shared Printing Creating Print Queues Selecting the Printers and Host Machines Installing the Software for Managing the Print Queues Specifying the Software for Creating Print Jobs Specifying the Print Queue Names, Share Names, and Port Names Verifying the Print Queues Deleting Print Queues Installing the Software Removing the Software Managing Novell Print Queues Overview Bindery and NetWare Directory Services Connections Requirements for Novell Configuration NDS Context NDS Tree Name and Print Server Name NetWare Print Server and Printer Objects Section 7 Devices 18 Introducing Devices Overview Legacy Support EN 9

10 TCP/IP and IPX/SPX Protocol Support Third-party Vendor Support Java Applets and JavaScript Embedded and Integrated Web Servers Using an Embedded Web Server Using an Integrated Web Server Management Tool HP JetDirect Alerts Embedded Web Server Pages Searching for Devices Overview Quick Searches Filtered Searches Managing Device Lists Overview Device List Views Custom Views Filtering Lists Sorting Lists Exporting Device Lists Printing Device Lists Managing Devices Status Page Diagnostic Information Configuring Multiple Devices Multiple Device Configuration Batch Device Group Configuration Updating HP JetDirect Firmware Overview Downloading Firmware from the Web Updating the Firmware Section 8 Device Groups 24 Managing Device Groups Overview Creating Device Groups Device Group Security Maintaining Device Groups Subgroups Refreshing a Device Group s Status EN

11 25 Managing Site Maps Overview Creating Maps Uploading Maps Assigning a Map to a Device Group Maintaining Maps Viewing Maps Section 9 Appendices A Troubleshooting Installation Windows Printer Drivers Operating Systems Web Browsers Security HP JetDirect Print Server Security SMTP Mail Host HTTP Settings Discovery Mechanisms General Discovery Problems Local Broadcast Discoveries Multicast/SLP Discovery ARP Table Discovery Specified Addresses Discovery IP Range Discovery Remote Discovery Agent Discovery NetWare Bindery Discovery NetWare File Server Login Discovery Listen for New Devices Discoveries Print Queues NDS Configuration Devices Site Maps B Glossary Index EN 11

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13 Section 1 Introduction to HP Web JetAdmin EN 13

14 14 EN

15 1 Introducing HP Web JetAdmin This chapter covers the following topics: Overview Integrating HP Web JetAdmin into Your Network Security Benefits for Network Administrators Benefits for the Help Desk Benefits for Other Network Users Comparison of HP Web JetAdmin and HP JetAdmin Migrating from HP JetAdmin to HP Web JetAdmin EN 15

16 Overview Create queues Monitor Troubleshoot Network-connected peripherals Every network administrator wants better performance on his or her network. Carefully managing your network-connected devices (for example, HP printers, scanners, and SureStore CD-ROM Servers) can go a long way toward improving performance. HP Web JetAdmin is the tool you need to manage and optimize your network-connected devices. HP Web JetAdmin s intuitive browser interface lets you remotely manage a wide range of network-connected devices across platforms from anywhere in the world that you can access your local intranet. Printer out of paper Sends alert Receives alert Sends alert Selects printer Printer is out of paper Selects alert Specifies account HP Web JetAdmin provides a simple, comprehensive way to proactively manage network peripherals and optimize printing productivity. Key printer information, such as capabilities and status, lets you keep network printers functioning smoothly, anticipate and resolve problems with minimal user impact, and generally stay one step ahead of users demands Introducing HP Web JetAdmin EN

17 You can use HP Web JetAdmin to perform the following management tasks: create print queues configure printer options create multiple print queues at once troubleshoot printer problems schedule discoveries to update the device cache during off-peak hours search for a specific printer or group of printers based on a wide variety of criteria, such as IP address, color capability, or model name check a printer s current status check the status of a printer s consumables, such as paper and ink levels verify the type of media loaded in a printer s trays verify a printer s capabilities organize printers by logical groups create a virtual office layout with dynamic site maps You can do all this, and more, with multiple levels of security. HP Web JetAdmin saves you time, increases user productivity, and reduces the total cost of ownership for your network peripherals. Ease of Use HP Web JetAdmin has an integrated Web server, which means that installation is an easy, one-time task. Installing HP Web JetAdmin is easy because you do not have to install any client software. You can also configure printer options for multiple HP JetDirect-connected printers at the same time. EN 17

18 Enhanced Print Job Management Capabilities What happened to my print job? Before today s sophisticated network technology, printer administrators focused much of their efforts on managing the jobs that users sent to printers. Although this constitutes only a small percentage of today s network printer administration, it continues to be an important function. The high volume of printing tasks that today s network printers must process requires an effective solution for accommodating changing print job priorities and resource requirements. Network administrators and help desk personnel can use HP Web JetAdmin to ensure that jobs flow smoothly through the network printers and to implement changes with minimal impact on user productivity. For example, they might use HP Web JetAdmin to perform the following tasks: check a print job s status verify information about a print job, such as the print job s owner verify that the appropriate media is loaded Timesaving Features HP Web JetAdmin saves you time in many ways. Remote status, diagnostics, and configuration information helps you identify and resolve printing problems before user productivity is affected. The configurable alerts feature sends notifications of printer problems to the appropriate person as soon as they occur. The industry s most advanced discovery feature reliably finds devices on the network and adds them to a cache, eliminating the need for you to manually enter each printer into the cache. General device searches or searches for devices based on specific criteria (for example, IP address, color capability, or device model) make it easy to find and manage devices Introducing HP Web JetAdmin EN

19 The device group and site map features organize devices into workgroups with virtual office maps for easy management. The enhanced consumables status feature uses HP toner gauge technology to provide the status of toner and paper consumables for selected HP devices. HP Web JetAdmin provides a toner gauge for any Standard Printer MIB-compliant printer. Integrating HP Web JetAdmin into Your Network HP Web JetAdmin supports the broadest range of printers, peripherals, server platforms, and browsers in the industry. HP Web JetAdmin provides the industry s most complete, multi-vendor printer management using the Standard Printer Management Information Base (MIB), which is defined by Request for Comments (RFC) If you prefer to manage your printers from within your existing network or systems management packages, HP Web JetAdmin integrates into several of the most widely used solutions, including HP TopTools, HP OpenView Network Node Manager, CA Unicenter, IBM Tivoli Enterprise Manager, and IBM Tivoli NetView. Protocol Support HP Web JetAdmin supports both the TCP/IP and IPX/SPX protocols. Supported Platforms You can install HP Web JetAdmin on the following operating systems: Microsoft Windows NT 4.0 and Windows 2000 RedHat Linux SuSe Linux See the readme file for a list of the versions that HP Web JetAdmin supports. EN Integrating HP Web JetAdmin into Your Network 19

20 Network Printer Support You can use HP Web JetAdmin to create print queues in the following operating systems: Microsoft Windows NT 4.0 and Windows 2000 HP-UX Solaris Linux Novell NetWare using Novell NetWare Client See the readme file for a list of the versions that HP Web JetAdmin supports. Network Peripheral Management Support HP Web JetAdmin supports the following network peripherals: All network Standard Printer MIB-compliant printers HP Digital Sender HP SureStore CD-ROM Server HP network scanners HP All-in-One devices Browser Support HP Web JetAdmin supports Netscape and Microsoft Internet Explorer. See the readme file for a list of the versions that HP Web JetAdmin supports Introducing HP Web JetAdmin EN

21 Security Server Devices Access control list Device group password Device password Profiles Password for Admin profile HP Web JetAdmin provides multiple levels of security to ensure access control. Access control list Limits access to HP Web JetAdmin to machines with specific IP addresses. Password for the Admin profile Prevents unauthorized users from changing system-wide settings, starting discoveries, and creating device groups. Profiles Controls which product features various classes of users can access. Device group password Prevents unauthorized users from making changes to a device group. Individual device password Prevents unauthorized users from changing a network device s settings. These levels of security provide the control you need to customize and protect device management on your network. Additionally, Web browsers and intranets have vendor-supplied security measures of their own, and HP Web JetAdmin works within these environments. Note HP Web JetAdmin does not use passwords to control print queue creation on the network. HP Web JetAdmin relies on the security of the network operating system where it is installed. By default, passwords are not assigned in HP Web JetAdmin; you must assign them. You can use the multiple device configuration feature to assign a device password to more than one device at the same time. After you define passwords, users must supply the password before HP Web JetAdmin will save the changes they make to a device s settings. EN Integrating HP Web JetAdmin into Your Network 21

22 If you want to delegate routine maintenance and administrative tasks for particular devices, you can configure the required security passwords so that authorized users have access to the devices without compromising overall network security. For example, you might want to authorize someone in each department or area of a building to oversee the devices there. That person could check the status of all of the devices in the group, add new devices, or change existing devices as needed without your help. Other privileges would still be reserved for you. A supplemental security option, known as the Set Community Name, is also available. The Set Community Name prevents the devices that HP Web JetAdmin manages from acknowledging unauthorized copies of HP Web JetAdmin on the network. To use this security option, you must define a unique Set Community Name in HP Web JetAdmin. Note HP JetDirect firmware version x or greater is required to support the Set Community Name. Benefits for Network Administrators HP Web JetAdmin Printer is online From a remote location, the network administrator finds that a printer is offline and puts it back online. HP Web JetAdmin provides numerous benefits for network administrators. Economical You can download HP Web JetAdmin free of charge from HP s Web site. If you already have a corporate intranet set up, HP Web JetAdmin integrates into your intranet seamlessly. If you do not, there is no need to purchase Web server software separately because HP Web JetAdmin acts as its own Web server Introducing HP Web JetAdmin EN

23 Installs quickly and easily You only have to install HP Web JetAdmin once on a machine that is centrally accessible on the network. You do not have to configure the Web server. HP Web JetAdmin sets up the Web server automatically. You do not have to install special software on client workstations. Only a supported Web browser is required. Consistent look and feel HP Web JetAdmin looks and works the same regardless of which operating system the workstation is running or which platform HP Web JetAdmin is running on. HP Web JetAdmin remains consistent even if you are managing devices that run on different network operating systems or platforms. Convenient You can use HP Web JetAdmin to perform the following tasks: Configure and diagnose printers and create print queues remotely, all from one software package. Configure multiple devices at once, eliminating the need to type configuration options over and over. Configure alert notifications for a single device or for multiple devices. Update HP JetDirect firmware. You no longer have to use separate downloaders for printers in different environments or manually find new firmware images on the Web. Access HP Web JetAdmin from any location that lets you connect to your corporate intranet. For example, you can respond to a pager call immediately, no matter where you are. Use the search function to quickly find devices. You can search for devices based on criteria such as capabilities, status, location, or model name. Check a device s status, diagnose problems, and often put printers back online or reset them remotely. Monitor the toner and ink levels in devices remotely. You can proactively order and replace consumables, minimizing downtime. Create groups of printers, scanners, and other devices. You can more easily manage resources. Manage groups of devices from a remote location, which gives you and your users greater flexibility. Create an image map that displays a group of devices, showing their locations. Assign device group ownership so other users can change devices in groups, add new devices, or remove devices without your help. EN Benefits for Network Administrators 23

24 Third-party vendor support HP Web JetAdmin supports devices from many third-party vendors. These devices must be Standard Printer MIB compliant. Extensive diagnostics HP Web JetAdmin provides the most extensive diagnostics available in any Web-based device management package. Enhanced feature set HP Web JetAdmin provides an enhanced feature set, including the following: scheduled discoveries multiple device configuration customized site maps device group management multiple levels of security support for HP device alerts cross-platform firmware downloader toner and ink gauges Benefits for the Help Desk Using HP Web JetAdmin, help desk personnel are better able to assist end users. From a local or remote location, they can perform the following tasks: Check the status of network devices. Determine which printers support the features that particular jobs require and which ones can print the jobs most efficiently. Receive notification of device problems through configurable HP device alerts. Determine what type of intervention a printer needs, such as toner low or out of paper. Find out who is responsible for a device and let that person know when the device needs intervention. Turn HP JetDirect print servers and some printers off and back on remotely. Put some printers back online remotely Introducing HP Web JetAdmin EN

25 Even if your company outsources help desk support to third-party vendors, HP Web JetAdmin provides effective device support with minimal training. You do not have to be a Microsoft Certified Support Engineer or Certified Novell Engineer to use HP Web JetAdmin s intuitive Web browser interface. Benefits for Other Network Users HP Web JetAdmin also provides several benefits for other network users. Using HP Web JetAdmin, they can perform the following tasks: View the status, configuration, and capabilities of printers, scanners, and other devices. Quickly find the devices that they need to use. Users can search for devices based on criteria such as capabilities, status, location, or model name. View the device groups that you have set up, as well as monitor the status of those devices. Allowing other network users to perform these simple tasks reduces their dependence on network administrators and help desk personnel, freeing their time for other tasks. Comparison of HP Web JetAdmin and HP JetAdmin HP Web JetAdmin has evolved from a utility designed to complement the functionality of HP JetAdmin into a feature-rich replacement for HP JetAdmin. The following table provides a comparison of the features for HP Web JetAdmin and HP JetAdmin. Feature HP Web JetAdmin HP JetAdmin Enhanced consumables status Yes No Automatic device discovery Yes Yes Scheduled discoveries Yes Yes Configurable HP JetDirect alerts Yes Yes HP TopTools integration Yes No Cross-platform support Yes No 1 Multiple device configuration Yes No Device groups Yes Yes Configurable columns Yes Yes Integrated firmware download manager Yes No 2 Reset a printer remotely Yes Yes EN Benefits for Other Network Users 25

26 Feature HP Web JetAdmin HP JetAdmin Configure the HP Digital Sender No Yes Turn printers off and back on remotely Yes No HP Desktop Status printer icons No Yes Default printer settings No 3 Yes Complete NetWare NDS configuration Yes Yes Run software from any workstation Yes No 4 Third-party printer support Yes No Multiple levels of security Yes No 1 Although HP JetAdmin offers versions for several operating systems, the interfaces are noticeably different. 2 HP JetAdmin integrates with HP Download Manager; however, HP Download Manager is an entirely separate product. Unlike HP Web JetAdmin s integrated firmware download manager, HP Download Manager is a platform-dependent application. 3 HP Web JetAdmin does not include this feature because the default parameters, such as resolution, are overridden when you install printer drivers and model scripts. 4 HP JetAdmin must be installed separately on each system where it will be run. Consequently, each HP JetAdmin workstation must maintain its own discovery and configuration. HP Web JetAdmin, as a Web-based application, centralizes discovery and configuration. Migrating from HP JetAdmin to HP Web JetAdmin Some HP JetAdmin customers are apprehensive about migrating to HP Web JetAdmin. Some question whether HP Web JetAdmin will fit into their existing network management architecture, leverage their existing investments, or require an existing corporate intranet. In fact, you can integrate HP Web JetAdmin into most network environments with minimal effort and training. Additionally, some customers who tried early versions of HP Web JetAdmin were disappointed with the reduced feature set. But that is no longer the case HP Web JetAdmin is now a complete replacement for HP JetAdmin, providing the same rich feature set with numerous enhancements, including the following. Broader management support from one application HP Web JetAdmin supports all Standard Printer MIB-compliant printers. HP Web JetAdmin also supports the HP JetDirect-connected devices that HP JetAdmin supports. You can use one management application in environments with devices from multiple vendors. Install once, access from anywhere You can access HP Web JetAdmin from any location where there is Web browser access to your corporate intranet: any corporate site, from home, or while traveling. You do not have to install HP Web JetAdmin on every workstation Introducing HP Web JetAdmin EN

27 Minimize network traffic You only have to install HP Web JetAdmin once, as opposed to the multiple installations required for HP JetAdmin. A single installation reduces network traffic because there is only one copy of HP Web JetAdmin performing discoveries. System design effectiveness A server-based design for device-management software is superior to individual workstation installations in accessibility, network traffic, security, and support of the application itself. True cross-platform support in one product You can manage all Standard Printer MIB-compliant printers in different network operating system environments. You no longer need HP JetAdmin for multiple operating systems to view and manage devices in different environments. Management application flexibility You can use HP Web JetAdmin by itself to provide rich information about supported devices. If you prefer to use broader-based management applications, HP Web JetAdmin integrates seamlessly into applications such as HP TopTools (version 3.0 and greater), HP OpenView Network Node Manager, CA Unicenter, and Microsoft SMS. Additional integration into industry-leading management applications is planned for the future. Future enhancements and support HP Web JetAdmin is, and will continue to be, the leading device management application from Hewlett-Packard. EN Migrating from HP JetAdmin to HP Web JetAdmin 27

28 28 1 Introducing HP Web JetAdmin EN

29 2 HP Web JetAdmin Features This chapter covers the following topics: Summary of Features Summary of New and Enhanced Features EN 29

30 Summary of Features HP Web JetAdmin supports many advanced features that enhance usability and performance. Network administrators will find HP Web JetAdmin easier to set up and maintain. Network users will find connecting to printers much quicker and easier. Note For more information about new features, see Summary of New and Enhanced Features on page 33. The following table provides a summary of HP Web JetAdmin s features. Feature Description Benefit Network print queue creation Remote management Integrated firmware download manager Intelligent Update Configurable alerts Enhanced consumable status Universal printer support Enterprise integration Cross-platform support Use a common Web browser to remotely establish a print queue and assign a printer driver or model script. Configure, troubleshoot, and manage network printers from anywhere in the world. Web-based, cross-platform firmware downloader. Check for updates to existing components and update the components that are out of date. Configurable notification of printer problems through . HP toner gauge technology provides toner and paper consumables status for select HP devices. Discover and monitor all Standard Printer MIB-compliant printers and all HP JetDirect-connected printers. Integrate seamlessly into HP TopTools and selected enterprise management packages. Manage devices across different operating environments. Simplifies the task of creating print queues. Saves time and increases your efficiency. Increases your efficiency. Lets you respond to and resolve problems faster. Saves you time and protects your investment by keeping firmware revisions consistent across HP JetDirect print servers and devices. Lets you add additional components without reinstalling the entire package. Helps you find printer problems before end users see them. Lets you see how soon you will need to order consumables for a device. Eliminates the need to use multiple printer management software packages to manage network printers. Provides rich device information from within the management application of your choice. Eliminates the need to use multiple printer management software packages to manage network printers HP Web JetAdmin Features EN

31 Feature Description Benefit HP integrated Web server Multiple printer configuration Scheduled discoveries Custom site maps Device groups Broad device support Java content Link to support page Security Web server functionality needed for HP Web JetAdmin to operate. Simultaneously set configuration options for multiple printers. Automatically discover devices on the network and create a cache of device information. Schedule discoveries to update the cache on pre-set days and times. Associate devices with their physical location on site maps that you create. Logically group devices based on department, workgroup, capability, or location. Support for over 100 device models on multiple protocols. Automatic, real-time status and diagnostics information. Download drivers, software, and support documents from HP s Web site. Link to a local support page. Multiple levels of security, including IP addresses, an Admin profile, profiles for various classes of users, device group passwords, and individual device passwords. Provides a less expensive, simplified software installation. Provides increased flexibility and compatibility; you can install HP Web JetAdmin on any supported host machine. Saves time by making the repetitive input of options unnecessary. Provides consistent printer configuration. Eliminates the need to manually enter each printer into a cache. Reduces network traffic at peak times. Provides more control. Increases printer management efficiency, saving you time and keeping you one step ahead of end users. Lets you manage devices using a visual model. Lets you manage many devices easily with quick access to key information, preventing printer downtime and reducing trips to the printer. Supports existing network devices without expensive changes. Lets you resolve printing problems before they affect end user productivity. Provides fast, easy assistance whenever required. Minimizes help desk calls by quickly providing assistance to end users. Provides flexibility in security settings and authentication. Safeguards the network and provides peace of mind for network administrators. EN 31

32 Feature Description Benefit Integrated help Access extensive information about HP Web JetAdmin. Printable manual Contains conceptual information. Browsable help An HTML version of the printable manual that you can access directly from anywhere in HP Web JetAdmin. Context-sensitive help Specific information about a page, topic, task, or option that you can view within HP Web JetAdmin or in a separate browser window. Provides the level of help you need in an easily accessible format HP Web JetAdmin Features EN

33 Summary of New and Enhanced Features The following is a summary of the features that are new and enhanced. Feature Description Benefit Alerts Remote Discovery Agent (RDA) Print queue creation Intelligent Update Automatic device updates Enable alerts on multiple devices at one time and enable alerts for devices from within groups. Choose from the following alert formats: Mobile A brief message designed for pagers. Concise A brief message containing the event, front panel display, device address, and link to the device s Status page. Verbose A detailed message. Enable or disable each of HP Web JetAdmin s discovery mechanisms on an RDA server. Schedule RDA discoveries to run on the RDA server at any time. Simultaneously create multiple print queues on a single host machine or multiple host machines. Find and install printer drivers and model scripts from any drive. Customize installed packages, for example, removing installed languages or product support packages. Automatically retrieve the latest product support package from the Web when HP Web JetAdmin discovers a device. Saves you time by making the repetitive input of options unnecessary. Lets you more efficiently enable alerts from a smaller subset of the entire device cache. Lets you send different types of alert messages to different individuals for device events. Provides a more intuitive, easier-to-use interface for configuring alerts. Lets you run discoveries during non-peak hours or whenever you want, improving the accuracy of the discovery information or alleviating network traffic. Saves you time by making the repetitive input of options unnecessary. Adds convenience. Improves HP Web JetAdmin s stability. Increases efficiency. Improves HP Web JetAdmin s stability. Increases efficiency. EN 33

34 Feature Description Benefit New device support Automatically support all of the HP devices that have shipped since HP Web JetAdmin 6.2 was released, including the following: HP LaserJet 1200 HP LaserJet 1220 HP LaserJet 2200 HP LaserJet 3200 HP LaserJet 4100 HP LaserJet 9000 Eliminates the need to download product support packages from the Web for these new HP devices. Third-party printers Support more third-party printers. Provides more robust support. You only need one tool to manage all of your printers. Test page option All Devices list Application plug-in support Enhanced help Send test pages to all of your HP printers from HP Web JetAdmin. The redesigned user interface displays more devices on the main list of devices. Integrate application plug-ins with HP Web JetAdmin. New and improved content and an index. Provides easier troubleshooting for legacy printers because you can make sure that the communications path to the device from within HP Web JetAdmin is working correctly. Increases efficiency by reducing the amount of scrolling required. Makes HP Web JetAdmin easier to use. Provides ability to add new functionality to HP Web JetAdmin. Makes HP Web JetAdmin easier to use. Provides better information. Enhances your ability to find information about HP Web JetAdmin. Printer firmware upgrade Upgrade HP LaserJet printer firmware. Provides a better return on your printer investment. Reduces the total cost of ownership. Internationalization and localization Profiles Users can view HP Web JetAdmin using different languages from a single installation. Limit user access to various functionality and simplify the user interface by eliminating non-essential information. Provides flexibility and ease-of-use in a multinational company. Provides the flexibility to define levels of access for various users. Provides added security HP Web JetAdmin Features EN

35 Feature Description Benefit Task-oriented user interface Configurable views Feedback page in the browsable help The new user interface is designed to shorten the time it takes users to accomplish tasks and make the steps to accomplish tasks more intuitive. Customize views, selecting which columns you want to view and rearranging the order that those columns are listed. Send comments and suggestions to Hewlett-Packard s technical marketing department. Provides scalability and flexibility. Makes HP Web JetAdmin easier to use. Provides flexibility and compatibility. Provides a way for you to send suggestions for improving HP Web JetAdmin to Hewlett-Packard. EN 35

36 36 2 HP Web JetAdmin Features EN

37 3 Documentation This chapter covers the following topics: Overview Printable Manual Browsable Help Context-sensitive Help EN 37

38 Overview HP Web JetAdmin provides documentation in three formats: printable manual, browsable help, and context-sensitive help. The following sections discuss each of these formats. Printable Manual The printable manual is a Portable Document Format (PDF) file that you must download from HP s Web site. This manual contains conceptual information about HP Web JetAdmin s features. To view the PDF file, you must install Adobe Acrobat Reader for your operating system. Once you open the PDF file in Adobe Acrobat Reader, you can print the entire manual, the current page, or a range of pages. Browsable Help The browsable help is an HTML version of the printable manual. It contains all of the information that the printable manual contains. You can access the browsable help directly from anywhere within HP Web JetAdmin. To access the browsable help 1 On the task bar, select Help from the Choose drop-down list. 2 Select HP Web JetAdmin from the first Select drop-down list. 3 To display the browsable help in the same browser window as HP Web JetAdmin, select Browse from the second Select drop-down list. - or - To display the browsable help in a separate browser window, select Browse in new window from the second Select drop-down list. 4 Click Go. Context-sensitive Help Each page in HP Web JetAdmin has a help icon on the menu bar. When you click the help icon, HP Web JetAdmin displays context-sensitive help for that page. By default, HP Web JetAdmin displays context-sensitive help in a separate browser window. However, you can configure profiles to display the context-sensitive help within the page. See Integrated Context-sensitive Help on page 85 for more information Documentation EN

39 The purpose of the context-sensitive help is to provide only the information you need for the page you are on, the task you are performing, or a specific option. This means that the text in the context-sensitive help is much shorter than the printable manual or browsable help. If you need more information about a concept or task, look in the browsable help or your printed manual. Some pages in HP Web JetAdmin have a help icon next to a text box or option. When you first access those pages, the context-sensitive help contains general information about the page. If you click the help icon, HP Web JetAdmin replaces the general information about the page with specific information about that particular text box or option. The context-sensitive help window has three buttons: What, Why, and How. Clicking these buttons changes the information that HP Web JetAdmin displays in the context-sensitive help window. The What button displays a general description of the page, topic, task, or option. The Why button displays a general description of why you should be concerned about that page, topic, task, or option or the impact the settings on that page have on network performance. The How button displays instructions for the tasks you can perform on that page. EN Context-sensitive Help 39

40 40 3 Documentation EN

41 4 Getting Started for the First-time Administrator This chapter is a guide to help you get started with HP Web JetAdmin. You can use this as a checklist when implementing HP Web JetAdmin. Note Even though HP Web JetAdmin provides many features, you do not have to use them all. For example, if you have a small network, it might not be necessary for you to create device groups and site maps or use the multiple device configuration feature. Install HP Web JetAdmin HP Web JetAdmin requires minimal effort to install in most environments. See Chapter 6, Installing HP Web JetAdmin for instructions. Configure discovery mechanisms Configure the way HP Web JetAdmin finds devices on the network. See Chapter 14, Configuring Discovery Mechanisms for instructions. Configure HP Web JetAdmin s preferences Configure the options that determine how HP Web JetAdmin looks and works. See Customizing HP Web JetAdmin s Appearance on page 85 and Customizing HP Web JetAdmin s Functionality on page 86 for instructions. Set security options HP Web JetAdmin provides multiple levels of security that let you control who can access the product and its features. You can create an access control list that limits access to HP Web JetAdmin to machines with specific IP addresses. See HTTP (Web) Settings on page 100 for instructions. You can assign a password to the Admin Profile, preventing unauthorized users from changing system-wide settings, starting discoveries, and creating device groups. See Profile Passwords on page 85 for instructions. You can create multiple profiles for various classes of users. Through those profiles, you can control which product features a class of users can access. See Chapter 9, Configuring Profiles for instructions. EN 41

42 You can assign device group passwords that prevent unauthorized users from making changes to a device group. See Device Group Security on page 194 for instructions. You can assign individual device passwords that prevent unauthorized users from changing a network device s settings. See the context-sensitive help for the device Configuration page for instructions. Find devices Search for devices on the network using selection variables and sort the search results. See Chapter 19, Searching for Devices and Sorting Lists on page 176 for instructions. Create a print queue on a host machine Remotely create print queues on a host machine. See the following chapters, as appropriate for your network, for instructions: Chapter 16, Managing Print Queues Chapter 17, Managing Novell Print Queues Create device groups Create device groups that organize your devices by specific criteria, such as location or department. See Creating Device Groups on page 194 for instructions. Add devices to a device group Add devices, such as printers and scanners, to your device groups. See the context-sensitive help for the device group Devices page for instructions. Configure multiple devices Configure two or more devices at once, assigning the same values to selected fields. See Multiple Device Configuration on page 184 for instructions. Upload and edit maps Assign predrawn site maps to your device groups, showing the devices location. See Chapter 25, Managing Site Maps for instructions. Select a default view for device groups Change the way device groups display. Map view displays the devices in a group graphically while Devices view displays the devices in a list. See Default Device Group View on page 86 for instructions. Select a default device group Assign a default device group that displays when HP Web JetAdmin starts and when users click Refresh or Reload in their browser. See Default Home Page on page 86 for instructions Getting Started for the First-time Administrator EN

43 Set the support URLs Define links to Web support pages. Users can then link to the Web support pages when they need help with a network device or HP Web JetAdmin. See Support URLs on page 92 for instructions. EN 43

44 44 4 Getting Started for the First-time Administrator EN

45 5 Planning and Implementing HP Web JetAdmin This chapter covers the following topics: Phase 1: Determining What You Want to Accomplish Phase 2: Deciding How to Accomplish Your Goals Phase 3: Installing HP Web JetAdmin Phase 4: Customizing HP Web JetAdmin Phase 5: Operating HP Web JetAdmin HP Product Information and Support EN 45

46 Phase 1: Determining What You Want to Accomplish Non-system-based and System-based Tasks For a successful implementation, you need to perform two types of tasks. Non-system-based tasks are business and management decisions that describe why you should implement HP Web JetAdmin and how you will determine what system components and features will be most useful for your organization. Examples of non-system-based tasks include deciding how many printers you will manage with HP Web JetAdmin, how many network administrators and users will be responsible for monitoring and maintaining printer resources, and the business needs that make implementing HP Web JetAdmin necessary. System-based tasks produce the tangible results that are a direct result of using computer and networking technology, including HP Web JetAdmin itself and the servers and workstations where you will install and use HP Web JetAdmin. Examples of system-based tasks are defining device groups that contain the printers that particular users will manage and monitoring the use of consumables to determine how much monthly inventory you should keep on hand. After you have pinpointed the non-system-based tasks that you need to accomplish, you can determine which system-based tasks will help you meet your goals. Determining Your Implementation Goals You may have unique situations where you want to use HP Web JetAdmin to enhance network printer management. HP Web JetAdmin offers specific benefits for each one. The following table categorizes HP Web JetAdmin s features according to various implementation goals. This table also shows who might use the features. If you know who will be using HP Web JetAdmin, you can choose your implementation goals based on those users functions within the organization. Examine the features and personnel in this table to determine which implementation goals are appropriate for your environment. As you review the table, also note any features that might be useful to you outside of your primary goal. Choosing one implementation goal does not prevent you from using features listed under another. All of the features are included in every installation of HP Web JetAdmin Planning and Implementing HP Web JetAdmin EN

47 Implementation goal Installing network printers Help desk and troubleshooting Enterprise management Features Create print queues on a wide variety of platforms, such as Windows, Linux, HP-UX, Solaris, and NetWare Multiple device configuration Update HP JetDirect print server firmware remotely from any workstation (integrated firmware downloader) Discover devices without manually entering information Multiple levels of security to prevent unauthorized changes to devices or to the HP Web JetAdmin software Discover devices and build a device cache without manually entering information Display site maps, showing the location of your devices Search for printers with specific capabilities Group devices according to location, specific features, or other criteria Real-time printer status Remote diagnostics HP device alerts Put printers back online remotely Turn printers off and back on remotely Support for non-printer devices, such as HP CD-ROM servers and HP network scanners Configure support links for users to easily access help desk or support personnel Integrate with packages like HP TopTools, HP OpenView, CA Unicenter, and IBM Tivoli Configurable HP device alerts Enable and disable protocols on HP JetDirect print servers Turn off Service Advertising Protocol (SAP) broadcasts on HP JetDirect print servers Support for HP CD-ROM servers and HP network scanners Person using HP Web JetAdmin Printer specialist Help desk personnel Enterprise and IT manager EN 47