Cybertill Customer Own Hardware & Software Specification & Requirements including Exceptions V7.5

Transcription

1 Cybertill Customer Own Hardware & Software Specification & Requirements including Exceptions V7.5 Please note that this minimum specification is a guide only and many environmental variables outside of Cybertill control can affect the performance of the Cybertill application on customer hardware. Thorough testing should be performed on all hardware to be used with Cybertill prior to go live to ensure that customer expectations are met. 1. Processor Windows 7 Windows POSReady 7 Min 1.6Ghz Atom or above Min 1.6Ghz Atom or above 2. Memory Windows 7 Windows POSReady 7 Minimum 2GB Minimum 2GB 3. Operating System Till with peripherals: Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows POSReady 7 Microsoft Windows 8.1 Microsoft Windows 10 Apple ios (ipad only) Mac OS Not supported for new installations (Microsoft support ended April 2014 Cybertill support ended December 31 st 2014) Not supported (new or existing installations) Professional or Ultimate versions with all Windows Updates installed (currently inc SP1). Home or Home Premium versions of Windows are not supported as POS/Tills Supported for POS/TILLS only. No plans to support on POS/TILLS. No support for POS/Tills ios6/ios7/ios8 Not supported

2 Back Office Machine with NO peripherals (as well as no Chip and Pin); Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows 8.1 Microsoft Windows 10 Mac OS Not supported for new installations (Microsoft support ended April 2014 Cybertill support ended December 31 st 2014) Not supported (new or existing installations) Home Premium, Professional and Ultimate versions with all Windows updates installed. RS2 Back Office ONLY (not supported at all on Classic) RS2 Back Office ONLY (not supported at all on Classic) Not Supported Note: If the customer has any peripherals attached then the Win7 Home premium version is not supported Bit vs 32 Bit 32 bit Microsoft Windows 7 or Windows POSReady 7 is the Cybertill recommended operating system. Most of the Atom Processers within current till hardware only support 32 bit. 64 Bit systems can be used as a Till or back office PC with the following restriction; Cybertill is 32 bit Internet Explorer compatible. As such any 64 Bit system running Cybertill would need the shortcuts adjusting to point to the 32 Bit Version of Internet Explorer. 5. Imaging If the customers current Operating System does not meet specification they will need to change the Operating system to one that does. While Cybertill can supply guidelines as to the recommended build requirements the customer is ultimately responsible for replacing (not upgrading) the current Operating System. Cybertill are not responsible for supporting the browser or operating system. Any Operating System change must be done before the engineer attends to perform the Cybertill install, this must be done as a fresh install and not an upgrade.

3 Failure to install the Operating System as above or any requirement by the installing engineer to alter the customer s image for example having to remove old till software or OPOS could result in an aborted install unless previously agreed with tech installations. 6. Internet Browsers Microsoft Windows 7 Microsoft Internet Explorer 10 and Internet Explorer 11 (32 bit) Microsoft Windows POSReady 7 Microsoft Windows 8.1 Microsoft Windows 10 Microsoft Internet Explorer 10 and Internet Explorer 11 (32 bit) Microsoft Internet Explorer 11 (32 bit) Microsoft Internet Explorer 11 (32 bit) Microsoft Edge is not supported for POS/Till or Back Office No other browsers such as Firefox, Opera or Chrome are currently supported 7. Available Serial Ports for Peripherals 1 x serial port is required for each serial device. These devices will include Chip and Pin and receipt printer and could also include Customer Display Unit and touchscreen. Additional serial ports can be added by the use of PC riser cards that attach to the PC mainboard such as PCI or PCI-e cards, or by PCMCIA/Express Card interface cards. There are many types of these cards and Cybertill cannot guarantee compatibility with 3 rd party cards. All drivers for these cards should be pre-installed by the customer. Additional serial ports supplied by the use of a USB-serial convertor cables cannot be used with Cybertill. USB created com ports can vary port number on boot up and as such cannot be used with a retail system that requires fixed port mapping. There must be a spare 9 pin serial port for any new devices to be added. The customers till may have the RJ48 type serial connectors. If they do then this will also require the TILL SPECIFIC RJ48 to serial connector cable. This is the customer s responsibility to supply. 8. Available ports for USB devices An additional USB port per USB connected device is required (USB connected devices include keyboards*, mice*, barcode scanners and barcode printers etc..). Cybertill advise against the use of USB hubs to provide additional USB ports, many retail devices draw power from USB ports and can overload USB hubs causing equipment failure. *Keyboards and Mice may be connected via PS2 connection instead of USB however new tills do not come with PS2 ports and so old PS2 keyboards and mice will not connect.

4 8. Hard disk Size & Space Minimum 40GB hard drive with 10GB free space. 9. Anti-Virus/malware Cybertill recommend that functioning and up to date Anti-Virus and anti-malware Software is installed on all tills, laptops and PC s. Installed AV is quite memory intensive, please account for this in minimum RAM requirement AND test thoroughly. If the customer is using their own Anti-Virus, they must switch off on access scanning 10. Supported receipt printers. All receipt printers MUST be serial if Chip and Pin is to be run though the till. USB printers can be installed but only on systems that will not ever run TNS. Most USB printers also have a serial port. This should be confirmed with the customer and verified by photo. Parallel printers are no longer supported although the customer will be able to purchase an interface card for Epson Printers Supported Printers; Epson TM-88 IV, V TM-T88V-I (for use with ipad) Maxatec LK-MT150, LK-MT200 Aures Posligne ODP 200 Aures ODP333 Definitely not supported list (ie. previously failed validation); Orient BTP-880NP Star (any) Samsung SRP-350G Ellix 20II Maxatec LK-MT210, LK-MT200e Aures Posligne ODP 200 II 11. Supported Barcode Scanners We do not support PS2 scanners of any sort (most modern tills or PC s do not have a PS2 port) Supported Scanners; Honeywell MS7120 Honeywell MS9540 Honeywell MS9590

5 Honeywell Voyager 1202g (Bluetooth) Honeywell Voyager 1450g While other USB scanners should work it is usually required to set the scanner to be able to read the 13 digit codes that Cybertill produce. It is the customer s responsibility to provide the engineer with the codes to do this at the time of installation. Please confirm that your current Barcode scanner can read the above 2 codes by opening notepad and scanning the codes. Please count the number of digits in notepad compared to the barcodes. There should be 13 digits for the first code. If there is not you will need to re-configure your scanner to read the leading digit or replace the scanner. 12. Supported Barcode Printers and label sizes Zebra TLP/LP 2844 Zebra TLP/LP 2824 Zebra GC420d/Zebra GC420t Citizen CL-S631 Minimum supported label size is 38x25mm 13. Supported Customer Display units Epson DM-D110 Integrated J2 CDU s CDU's on the Aures Odysee tills CDU's on the Aures Galeo tills Not supported (ie. previously failed validation); Any USB Customer display unit Posiflex PD-300

6 14.Networking Cybertill recommends that network connectivity is provided by fixed infrastructure CAT5e or CAT6 cabling. Cybertill does not recommend the use of Wireless or Ethernet over power (Powerline). Networking provided by Wireless or Powerline can be unreliable due to local differences such as range, wall thickness, signal blocking devices such as Fridges and microwaves, other users on Wireless within range etc, Powerline adapters can have their range and reliability affected by onsite wiring quality, surge protected plugs, AC adapters and other local issues. As such Cybertill cannot offer support with these types of networking. 15. Upgrading Tills to Windows 7 from Windows XP As Microsoft Windows XP is now end of life, some customers may choose to upgrade their current tills rather than purchase new ones. Kelway do offer a service to upgrade Cybertill supplied tills to 2GB RAM and to Windows 7 Professional operating system. The table below shows which tills are able to be upgraded; Till Manufacturer Till Model Original Installed OS Upgradeable to Windows 7? Aures Galeo 200 Windows XP Professional (*PDSA Windows 7 only) YES J2 225 Windows 7 Professional YES J2 615 Windows 7 Professional (*some early XP pre CRUK) YES J2 625 Windows 7 Professional YES J2 630 Windows 7 Professional YES Aures Galeo 100 Windows XP Professional NO Aures Odyssee Windows XP Professional NO J Windows XP Professional NO J2 580 Windows XP Professional NO IBM IBM Anyplace Kiosk 4833 Anyplace Kiosk 4838 Windows XP Professional Windows XP Professional NO NO If you have any specific questions regarding suitablity of hardware or software please contact your Cybertill Technical on techinstallations@cybertill.co.uk