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2 Contents Recording an Auto Attendant Greeting... 3 Auto Attendant Overview... 3 To Record or Change an Auto Attendant Greeting... 3 From any IP phone in Company Network... 3 Business Hour Menu... 4 Attendant Greeting... 4 After Hour Menu... 4 From Outside Your Network... 4 Sample Auto Attendant Greeting... 5 Business Hours... 5 After Hours... 5 Customer Service and Support... 6 Page Page 2

3 Recording an Auto Attendant Greeting Auto Attendant Overview The Auto Attendant is an automated receptionist who greets and routes calls on the main reception line, as well as, the phone extension of various departments in a company. It may be used in the place of a receptionist greeting or, in use for overflow calls. Special greeting prompts are customized and recorded for the company and individual departments. Your company may have one or many Auto Attendants. Your Auto Attendant is assigned a specific telephone number and extension. Each Auto Attendant includes business hours and after hours greetings for recording. The Menu items are customized and may be viewed and changed via our web interface. Various options may be programmed for the following: Time of day Day of week Holiday Schedules Note: With Evantage service you cannot dial by name or extension; you may only utilize 10 digit phone numbers. To Record or Change an Auto Attendant Greeting The Auto Attendant may be accessed from any IP phone in you network or, from any outside phone. You will need your Voice Portal Number or extension to access the Auto Attendant. From any IP phone in Company Network Step Action 1 Dial the extension of the Voice Portal Number 2 Press the * Key 3 When Prompted for the Mailbox ID, enter the extension of your Voice Portal Number 4 Enter your passcode followed by the # Key 5 Press 1 to Change an Auto Attendant Greeting 6 If you have more than one Auto Attendant, enter the extension of the Auto Attendant you are changing 7 Press 1 to change the Business Hours Greeting 8 Press 2 to change the After Hours Greeting Page 3

4 Business Hour Menu Press 1 to Change Business Hour Greeting Press 1 to Record Business Hour Greeting Press 2 to Listen to current Business Hour Greeting Attendant Greeting If you have more than 1 Auto Attendant, enter the extension of the Attendant you are changing. Press 1 to change the Business Greeting. Press 2 to change the After Hours Greeting Note: If there are multiply Auto Attendants to manage and record, you will be assigned an extension or ID for each auto attendant After Hour Menu Press 2 to Change After hours greeting Press 1 to Record After Hours Greeting Press 2 to Listen After Hours Greeting From Outside Your Network When accessing your auto Attendant from an outside phone you will need your Voice Portal Number. Step Action 1 Dial the Voice Portal Number 2 When prompted for the Mailbox ID, enter the extension of your Voice Portal followed by the # Key 3 Enter your passcode followed by the # Key 4 Press 1 to change an Auto Page 4

5 Sample Auto Attendant Greeting Business Hours Welcome to ABC Company, we are pleased you called. Our business hours are Monday-Friday 8am to 5pm. Press 1 for sales, Press 2 for service, Press 3 technical assistance or, press 4 for our company dial by name directory, Press 5 to leave a general message, please Press 0 for operator assistance. After Hours Hello, you have reached our office after normal business hours. If your know your parties extension Press 1, Press 2 for a dial by name directory, Press 3 to leave a general Voic message. Please fill out and retain for your records. Zero (0) out options are available and the Star (*) and Pound (#) key may be used as a menu selections in addition to numeral assignments. A total of nine menu selections are available for programming. Business Hours Menu After Hours Menu (optional) Page 5

6 Customer Service and Support Congratulations and Welcome to your new Evantage Service we are pleased to have you on board and look forward to serving your organization! Please contact our Customer Care Support Number with questions about your service, billing or changes that need to be made to your system. Customer Care: Option 4 or [email protected] To report any service issues or to place a trouble ticket, please contact Technical Support. Technical Support: Option 3 To find out more about your new Evantage service go to: Page 6