DoD CIO ITSM Overview Enterprise Architecture Conference
|
|
- Donald Kelley
- 7 years ago
- Views:
Transcription
1 DoD CIO ITSM Overview Enterprise Architecture Conference April 14, 2011 Barbara McCain Enterprise Architecture & Infrastructure DoD CIO
2 What is IT Service Management (ITSM)? ITSM is the implementation and management of quality IT services that meet the needs of the organization ITSM service focused versus IT component focused This discipline is comprised of multiple frameworks such as: Information Technology Infrastructure Library (ITIL) Focused on aligning IT services with the organization s requirements and customer needs Framework contains 25 processes organized in 5 lifecycle phases Control Objectives for Information and related Technology (CoBiT) links business goals to IT goals focuses on governance ISO Provides the management processes required for the effective delivery, management, and maintenance of IT services Only framework that can grant certifications to organizations for complying to the standard 2
3 DoD CIO Strategic Vision Vision An optimized and interoperable DoD IT infrastructure environment that allows DoD users and mission partners to access, share, and act on information Goals Institutionalize IT infrastructure standards, processes, and a common lexicon to improve management of IT infrastructure investments and portfolios Maximize shared IT infrastructure to better support joint operations through consolidation and reuse of services Optimize information and services provided to the warfighter at the tactical edge for enhanced mission effectiveness UNCLASSIFIED 3
4 Current Environment Issues Current GIG does not provide a robust and comprehensive IT infrastructure to support a joint information environment The existence of multiple networks and their associated requirements create a heterogeneous environment requiring multiple integration points between domains Current DoD computing infrastructure is executed from a component-specific point of view Operational Impacts Hinders warfighter s ability to collaborate and share information across a diverse spectrum of operational requirements Unable to provide timely information for joint forces to effectively execute their missions across the full range of military operations Does not take into account the overall requirements of the DoD Enterprise and joint warfighter; Results in duplicative efforts Information and services are rarely developed beginning with the needs/limitations of the tactical environment Misaligned solutions that are either not consumable or never reach the warfighter at the tactical edge All of our bases, operational headquarters, and defense agencies have their own IT infrastructures, processes, and application-ware. This decentralized approach results in large cumulative costs, and a patchwork of capabilities that create cyber vulnerabilities and limit our ability to capitalize on the promise of information technology. Dr. Robert M. Gates, Secretary of Defense, August 9, 2010 UNCLASSIFIED 4
5 Why is ITSM needed in the DoD? Allows the DoD to identify and apply ITSM frameworks, such as ITIL consistently across the department Provides a common service management lexicon and processes, which can be utilized by all DoD Components to standardize their services and operations Common Service Portfolio/Service Catalog applied to existing acquisition/budget tools provides for improved budget transparency for department leadership Ensure that acquisition of services is aligned to the strategic goals and IT consolidation efforts Creates an environment to provide consistent quality and delivery of services to the Warfighter 5
6 Defense IT Infrastructure Library (Defense ITIL) Defense ITIL was an effort that provides guidance on IT Service Management (ITSM) and process standards in order to reduce redundancy and enhance the consistency and quality of services delivered to Warfighters This effort is fully aligned to IT Consolidation Roadmap efforts by providing a common lexicon of services, service levels, and overall terms and definitions Based on ITIL v3 that leverages ITSM best practices Institutionalizes a common language to capture and analyze information about IT services, processes and roles and responsibilities Standardizes service delivery processes across the Defense Information Enterprise UNCLASSIFIED 6
7 Defense ITIL Products Created Service Catalog (memo signed 04/12/2010) Identified, defined and adjudicated Service Catalog which has defined six service categories; Provides input to other initiatives, such as Information Technology Infrastructure Optimization Reference Architecture (ITIORA) as well as basis for improving Defense Information Portfolio Repository (DITPR) and Select & Native Programming (SNAP)-IT, improvements support better decision making and input into POM planning Service Operations (memo signed on 04/12/2010) Documented, adjudicated level A process guidance for 5 ITIL Processes; Additional ITIL Processes are in progress. Service Design (memo signed 10/30/2010) Documented, adjudicated level A process guidance for 7 ITIL Service Transition (awaiting signature for 7 processes) Documented, adjudicated level A process guidance for 7 ITIL 7
8 Defense ITIL Successes in 2009/ Timeline Defense ITIL has created a large active stakeholder group with more than 100 Stakeholders Service Operations (5 Processes) CIO Memo signed on 04/16/2010 Service Design (7 Process) Completed and Submitted. Memo signed 10/30/2010 July 2009 January 2010 March April May Jul/Aug Initiated the Defense ITIL effort to start the Service Catalog Service Catalog CIO Memo signed on 04/16/2010 Service Transition (7 Process) awaiting signature 8
9 Process Guidance Levels of documentation Best Practices (ITIL& COBIT) DoD policy & guidance High-level processes Detailed processes Tactics, Techniques and Procedures (TTP) Quality Records (forms/test plans, etc.) Event Mgmt Incident Mgmt Request Fulfillment Problem Mgmt Access Mgmt Service Catalog Mgmt Service Level Mgmt Capacity Mgmt Availability Mgmt IT Service Continuity Mgmt Info Security Mgmt Supplier Mgmt Transition Plan & Support Change Management Service Asset and Configuration Mgmt Release & Deployment Mgmt Service Validation & Testing Evaluation / Knowledge Mgmt Financial Mgmt Service Portfolio Mgmt Demand Mgmt 7-Step Improvement Process Service Measuring Service Reporting 9
10 Point of Contact Defense ITIL Government Lead: Barbara McCain, ITIORA Government Lead: Tom Lam, 10
ITIL's IT Service Lifecycle - The Five New Silos of IT
The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its
More informationDepartment of Defense DIRECTIVE
Department of Defense DIRECTIVE NUMBER 8115.01 October 10, 2005 ASD(NII)/DoD CIO SUBJECT: Information Technology Portfolio Management References: (a) Subtitle III of title 40, United States Code (formerly
More informationDoD CIO s 10-Point Plan for IT Modernization. Ms. Teri Takai DoD CIO
DoD CIO s 10-Point Plan for IT Modernization Ms. Teri Takai DoD CIO Executive Summary Proactive Partnerships for IT Modernization IT Modernization Strategy Consolidate Infrastructure Streamline Processes
More informationEnterprise Service Management (ESM)
Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM
More informationWhat s New In ITIL V3?
What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service
More informationIT Service Management in the JIE and the DoD Enterprise Service Management Framework
IT Service Management in the JIE and the DoD Enterprise Service Management Framework Office of the Chief Information Officer/ Defense Information Systems Agency Office of the Chief Information Officer
More informationAdvanced Topics for TOGAF Integrated Management Framework
Instructor: Robert Weisman MSc, PEng, PMP CD Robert.weisman@buildthevision.ca Advanced Topics for TOGAF Integrated Management Framework ROBERT WEISMAN CEO BUILD THE VISION, INC. WWW.BUILDTHEVISION.CA EMAIL:
More informationDepartment of Defense INSTRUCTION
Department of Defense INSTRUCTION NUMBER 8440.01 December 24, 2015 DoD CIO SUBJECT: DoD Information Technology (IT) Service Management (ITSM) References: See Enclosure 1 1. PURPOSE. Pursuant to the authority
More informationDepartment of Defense Information Enterprise Architecture (DoD IEA) Version 2.0
Department of Defense Information Enterprise Architecture (DoD IEA) Version 2.0 Volume I Management Overview of the DoD IEA July 2012 Prepared by: Department of Defense Office of the Chief Information
More informationHow To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
More informationENTERPRISE COMPUTING ENVIRONMENT. Creating connections THROUGH SERVICE & WORKFORCE EXCELLENCE
ITA Strategic Plan FY 2011 - FY 2016 U.S. Army Information Technology Agency REALIZING The DoD ENTERPRISE COMPUTING ENVIRONMENT Creating connections THROUGH SERVICE & WORKFORCE EXCELLENCE Provide Quality
More informationDepartment of Defense INSTRUCTION
Department of Defense INSTRUCTION NUMBER 8320.05 August 18, 2011 ASD(NII)/DoD CIO SUBJECT: Electromagnetic Spectrum Data Sharing References: See Enclosure 1 1. PURPOSE. This Instruction: a. Establishes
More informationHow to set up a CSIRT in an ITIL driven organization. Christian Proschinger Raiffeisen Informatik GmbH
How to set up a CSIRT in an ITIL driven organization Christian Proschinger Raiffeisen Informatik GmbH Introduction R-IT CERT Idea Introduction to ITIL Example Vulnerability Management Lessons Learned Raiffeisen
More informationNOV. 2 2 2q11. DEPARTMENT OF DEFENSE 6000 DEFENSE PENTAGON WASHINGTOr D.C. 20301-6000
DEPARTMENT OF DEFENSE 6000 DEFENSE PENTAGON WASHINGTOr D.C. 20301-6000 CHIEF INFORMATION OFFICER NOV 2 2 2q11 MEMORANDUM FOR SECRETARIES OF THE MILITARY DEPARTMENTS CHAIRMAN OF THE JOINT CHIEFS OF STAFF
More informationThe DoD Information Enterprise Strategic Plan and Roadmap (SP&R)
The DoD Information Enterprise Strategic Plan and Roadmap (SP&R) A collaborative planning approach for the Information Enterprise Jun 1-4, 2009 Lloyd Thrower lloyd.thrower@osd.mil DoD CIO Strategic Planning
More informationCriticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3
Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation
More informationDefense Information Systems Agency A Combat Support Agency. Identity and Access Management (IdAM): Consistent Access to Capability
Defense Information Systems Agency Identity and Access Management (IdAM): Consistent Access to Capability 17 August 2011 Disclaimer The information provided in this briefing is for general information
More informationDoD IT Service Management Initiatives Implications and Opportunities for Industry
AFCEA JIE Mission Partner Symposium Success with JIE Industry Contracts in DoD DoD IT Service Management Initiatives Implications and Opportunities for Industry Bill Powell Cross Program ITSM and Governance
More informationDefining a Secure Mobile Framework Architecture at DHA
Ms. Janine Oakley, Transition Manager Innovation and Advanced Technology Development Division 2015 Defense Health Information Technology Symposium Defining a Secure Mobile Framework Architecture at DHA
More informationIT Service Management Vision and Strategy Summary / Roadmap
IT Service Vision and Strategy Summary / Roadmap Lyle Nevels, Deputy Chief Information Officer Presented at the One IT Summer Gathering August 13, 2014 University Profile and Mission The University of
More informationIT Governance Overview
IT Governance Overview Contents Executive Summary... 3 What is IT Governance?... 4 Strategic Vision and IT Guiding Principles... 4 Campus-Wide IT Strategic Vision... 4 IT Guiding Principles... 4 The Scope
More informationITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
More informationThe IT Infrastructure Library (ITIL)
IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.
More informationITIL v3 Process Cheat Sheets
CEB Infrastructure Leadership Council ITIL v3 Process Cheat Sheets 2014 CEB. All rights reserved. IEC8051414SYN 1 ITIL v3 Process Cheat Sheets The ITIL v3 process cheat sheets include a definition, description
More informationPractical Approaches to Achieving Sustainable IT Governance
Practical Approaches to Achieving Sustainable IT Governance Beyond Mandates: Getting to Sustainable IT Governance Best Practices Agenda IT Governance Definition IT Governance Principles IT Governance Decisions
More informationHow To Implement Itil V3
2009 NMCI Conference: Implementing ITIL Session 1: ITSM Process ITSM COE Agenda Background ITSM Overview ITIL and Service Delivery Adopting ITIL to NGEN SE&I Activities 2 Background Develop Government
More information7 Practical insights for IT Asset Management
7 Practical insights for IT Asset Management Tauneel McKay Director Swiss Reinsurance Company Ltd Subbarao Chaganty Principal Consultant Infosys Ltd RELATE MANAGE.. Context KNOW. Consolidate the IT Asset
More informationMatch point: Who will win the game, ITIL or CMMI-SVC? NA SEPG 2011 Paper Presentation
Match point: Who will win the game, ITIL or CMMI-SVC? NA SEPG 2011 Paper Presentation Anju Saxena John Maher IT Process and Service Management Global Consulting Practice ITIL is a Registered Trade Mark,
More informationCITY OF HOUSTON. Executive Order. Information Technology (IT) Governance
CITY OF HOUSTON Executive Order E.O. No: 1-44 Effective Date: December 20, 2012 1. AUTHORITY 1.1 Article VI, Section 7a, of the City Charter of the City of Houston. 2. PURPOSE 2.1 The City of Houston seeks
More informationThe Role of Business Capabilities in Strategic Planning. Sneaking up on Quality Using Business Architecture in a learning corporation
The Role of Business Capabilities in Strategic Planning Sneaking up on Quality Using Business Architecture in a learning corporation 2 Credits The Open Management Group, Business Architecture Special Interest
More informationModule 6 Essentials of Enterprise Architecture Tools
Process-Centric Service-Oriented Module 6 Essentials of Enterprise Architecture Tools Capability-Driven Understand the need and necessity for a EA Tool IASA Global - India Chapter Webinar by Vinu Jade
More informationSnohomish County PUD. Service Management Journey. Chris Thorpe Tina Myren June 16, 2010
Snohomish County PUD Service Management Journey Chris Thorpe Tina Myren June 16, 2010 Topics Snohomish County PUD How We Started Our Approach Change Management ITSM Tool Top Ten Tips Who Is Snohomish County
More informationJazz Musician and Educator
Defense Enterprise Service Management Framework A Framework While the idea of improvisation may seem at odds with that of predetermined structure, most improvisers thrive on some level of structure. If
More informationSUBJECT: Army Information Technology Service Management (ITSM) Policy
DEPARTMENT OF THE ARMY OFFICE OF THE SECRETARY OF THE ARMY 107 ARMY PENTAGON WASHINGTON DC 20310-0107 Office, Chief Information Officer/G-6 SAIS-PR MEMORANDUM FOR SEE DISTRIBUTION SUBJECT: Information
More informationISSA Guidelines on Master Data Management in Social Security
ISSA GUIDELINES ON INFORMATION AND COMMUNICATION TECHNOLOGY ISSA Guidelines on Master Data Management in Social Security Dr af t ve rsi on v1 Draft version v1 The ISSA Guidelines for Social Security Administration
More information5 CMDB GOOD PRACTICES
5 CMDB GOOD PRACTICES - Preparing for Service Asset and Configuration Management Wade Palmer, Director of IT Services ii TABLE OF CONTENTS INTRODUCTION... 1 1. KEY CMDB ELEMENTS... 1 2. IT CHANGE MANAGEMENT
More informationComplimentary Relationship Between ITIL and PMBOK
CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008
More informationWHITE PAPER December, 2008
INTRODUCTION Key to most IT organization s ongoing success is the leadership team s ability to anticipate, plan for, and adapt to change. With ever changing business/mission requirements, customer/user
More information2014 Defense Health Information Technology Symposium
Karen Cheatwood Section Head, System Inventory Reporting and Defense Business Certification 2014 Defense Health Information Technology Symposium System Inventory Reporting and Defense Business Certification
More information"Service Lifecycle Management strategies for CIOs"
"Service Lifecycle strategies for CIOs" Ralf Hart, Sales Manager CEE Europe FrontRange Solutions 10th December 2008 Agenda FrontRange Solutions The challenges the IT community faces What is the solution?
More informationBMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow
BMC and ITIL: Continuing IT Service Evolution Why adopting ITIL processes today can save your tomorrow What does it mean to adopt ITIL? Implementing ITIL? Don t. That s outdated thinking. Today s successful
More informationAutomating the IT Operations to Business Connection
Automating the IT Operations to Business Connection Mark Bodman, Practice Director, Troux HP UCMDB Partner Ecosystem Integrate and federate to leading third party ISVs to extend customer value UCMDB HP
More informationITIL: What it is What it Can Do For You V2.1
ITIL: What it is What it Can Do For You V2.1 Service Solution Company Facilitated by: Patrick Musto Agenda Answer the questions what? and how? Historical Background Fundamental Principles 5 Lifecycle Phases
More informationConceptual Model for Enterprise Governance. Walter L Wilson
Conceptual Model for Walter L Wilson Agenda Define the and Architecture Define a Ground Station as an Business Process Define Define Levels and Types of Introduce Model Define effects of Engineering 2
More informationSan Francisco Chapter. Cassius Downs Network Edge LLC
Cassius Downs Network Edge LLC ITIL History ITIL Books V3 Objectives Business Benefits of V3 V3 Changes Training & Certification V2 or V3? Summary 2 The 12 Rules 1. EXERCISE Rule #1: Exercise boosts brain
More informationTHE STATUS OF ENTERPRISE ARCHITECTURE AND INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT IN THE DEPARTMENT OF JUSTICE
THE STATUS OF ENTERPRISE ARCHITECTURE AND INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT IN THE DEPARTMENT OF JUSTICE U.S. Department of Justice Office of the Inspector General Audit Division Audit Report
More informationAgenda. Background Driving Forces Data Informed Decisions Lessons Learned Governance Framework and Standards Summary
2 Agenda Background Driving Forces Data Informed Decisions Lessons Learned Governance Framework and Standards Summary Organization Director, Administration and Management * Deputy Director ODA&M, OSD Directorate
More informationHuman Resources Management. Portfolio Management Concept of Operations
Human Resources Management Portfolio Management Concept of Operations September 30, 2012 Table of Contents 1.0 Overview... 2 1.1 Background... 2 1.2 Purpose... 2 1.3 Organization of This Document... 2
More informationNICE and Framework Overview
NICE and Framework Overview Bill Newhouse NIST NICE Leadership Team Computer Security Division Information Technology Lab National Institute of Standards and Technology TABLE OF CONTENTS Introduction to
More informationDoD Needs an Effective Process to Identify Cloud Computing Service Contracts
Inspector General U.S. Department of Defense Report No. DODIG-2016-038 DECEMBER 28, 2015 DoD Needs an Effective Process to Identify Cloud Computing Service Contracts INTEGRITY EFFICIENCY ACCOUNTABILITY
More informationStorage Management Within the NEW ITIL Version 3 Context. Dr. D. Akira Robinson, IT Governance Management, Ltd. Dept of Navy
Storage Management Within the NEW ITIL Version 3 Context Dr. D. Akira Robinson, IT Governance Management, Ltd. Dept of Navy Why ITIL? Total dependence on Information Technology Need to deal with complexity
More informationUNITED STATES AIR FORCE. Air Force Product Support Enterprise Vision
UNITED STATES AIR FORCE Air Force Product Support Enterprise Vision July 2013 Foreword Product Support is a set of functions and products that enables operational capability and readiness of systems, subsystems,
More informationBUSINESS PROCESS MANAGEMENT and IT. Helping Align IT with Business
BUSINESS PROCESS MANAGEMENT and IT Helping Align IT with Business Our Business Helping IT organizations streamline Infrastructure Operations Process Development or Re-Engineering Implementation of an ITSM
More informationSystems Engineering and Integration Efforts. 11 Dec 2013
Systems Engineering and Integration Efforts 11 Dec 2013 Mr. Leo Smith Director, PoR Engineering Support ASA(ALT) System of Systems Engineering & Integration Directorate (SOSE&I) Approved for Public Release;
More informationBlue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com
Blue Fire Thames Court 1 Victoria Street Windsor SL4 1YB enquiries@bluefire-uk.com www.bluefire-uk.com 1 1. Service Description Blue Fire is a Digital and IT Practice focused on supplying individuals and
More informationDepartment of Defense DIRECTIVE
Department of Defense DIRECTIVE NUMBER 8140.01 August 11, 2015 DoD CIO SUBJECT: Cyberspace Workforce Management References: See Enclosure 1 1. PURPOSE. This directive: a. Reissues and renumbers DoD Directive
More informationAn Implementation Roadmap
An Implementation Roadmap The 2nd Abu Dhabi IT s Forum P J Corum, CSQA, CSTE, ITSM Managing Director Quality Assurance Institute Middle East and Africa Dubai, UAE Quality Assurance Institute Middle East
More informationWilhelmenia Ravenell IT Manager Eli Lilly and Company
Wilhelmenia Ravenell IT Manager Eli Lilly and Company Agenda Introductions The Service Management Framework Keys of a successful Service management transformation Why transform? ROI and the customer experience
More informationDomenico Raguseo. IT Governance e Business Technology (approfondimenti su ITIL)
IT Governance e Business Technology (approfondimenti su ITIL) Domenico Raguseo Italy Client Technical Professional Manager SW Europe Service Management Solution Architect Leader http://www.linkedin.com/in/dragus
More informationHow To Improve The Defense Communications System
Briefing to the AFCEA International Cyber Symposium 26 June 2013 Lt Gen Ronnie D. Hawkins, Jr. Director, Defense Information Systems Agency 1 1 UNCLASSIFIED Organizational Changes Command Staff Financial
More informationGuidance for Review and Certification of Defense Business Systems
Guidance for Review and Certification of Defense Business Systems Version 3.4 February 2015 Table of Contents 1. Introduction... 3 2. Investment Management Process... 7 3. Governance... 22 4. Investment
More informationSITA Service Management Strategy Implementation. Presented by: SITA Service Management Centre
SITA Service Management Strategy Implementation Presented by: SITA Service Management Centre Contents What is a Service? What is Service Management? SITA Service Management Strategy Methodology Service
More informationDetermining Best Fit. for ITIL Implementations
Determining Best Fit for ITIL Implementations Michael Harris President David Consulting Group Agenda Why ITIL? The Evolution of IT Metrics Towards the Business What do businesses need from IT Introduction
More informationService Catalog Management: A CA Service Management Process Map
TECHNOLOGY BRIEF: SERVICE CATALOG MANAGEMENT Catalog : A CA Process Map JULY 2009 Enrico Boverino SR PRINCIPAL CONSULTANT, TECHNICAL SALES ITIL SERVICE MANAGER ITAC CERTIFIED Table of Contents Executive
More informationTECHNOLOGY IT ROADMAP SERVICE CORE
BE FREE BE FREE OF TECHNOLOGY IT ROADMAP SERVICE CORE TALK TO OUR EXPERTS 1.877.222.8615 www.bestit.com WHY GET AN IT ROADMAP? Enterprise competitive performance is a critical differentiator in today s
More informationThe Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
More informationInformation Management & Technology (IM&T) Strategic Plan 2013-2016
Information Management & Technology (IM&T) Strategic Plan 2013-2016 DSTO: Science and Technology for Safeguarding Australia Introduction This document sets out a four-year strategy for information management
More informationEA vs ITSM. itsmf 15.4.2014
EA vs ITSM itsmf 15.4.2014 EA vs ITSM SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING What is an enterprise in the
More informationEmploying ITSM in Value Added Service Provisioning
RL Consulting People Process Technology Organization Integration Employing ITSM in Value Added Service Provisioning Prepared by: Rick Leopoldi January 31, 2015 BACKGROUND Service provisioning can oftentimes
More informationDepartment of Defense INSTRUCTION
Department of Defense INSTRUCTION NUMBER 1400.25, Volume 1100 January 3, 2014 USD(P&R) SUBJECT: DoD Civilian Personnel Management System: Civilian Human Resources Management Information Technology Portfolio
More informationCYBERSECURITY CHALLENGES FOR DOD ACQUISITION PROGRAMS. Steve Mills DAU-South
CYBERSECURITY CHALLENGES FOR DOD ACQUISITION PROGRAMS Steve Mills DAU-South 1 Overview Questions Cybersecurity Owners and Stakeholders Cybersecurity Why It Matters to DoD Program Managers Defense Science
More informationIT Service Management
IT Service Management Policy Based IT Service Management White Paper Prepared by: Rick Leopoldi March 23, 2004 Copyright 2001. All rights reserved. Duplication of this document or extraction of content
More informationSTATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO
STATE OF MARYLAND 2017 INFORMATION TECHNOLOGY MASTER PLAN (ITMP) Department of Information Technology David Garcia; State CIO Introduction Since taking office in January 2015, Governor Larry Hogan has
More informationTransforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com
Transforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com Who are we? 2 Jason Rosenfeld» ITSM Practice Lead at Cask, LLC» 15+ years ITSM and IT Operations experience
More informationDEFENSE BUSINESS SYSTEMS. Further Refinements Needed to Guide the Investment Management Process
United States Government Accountability Office Report to Congressional Committees May 2014 DEFENSE BUSINESS SYSTEMS Further Refinements Needed to Guide the Investment Management Process GAO-14-486 May
More informationBased on 2008 Survey of 255 Non-IT CEOs/Executives
Based on 2008 Survey of 255 Non-IT CEOs/Executives > 50% Ranked ITG as very important > 75% of businesses consider ITG to be an integral part of enterprise governance, but the overall maturity level is
More informationThis volume is related to the topics of IT Governance and IT Portfolio Management.
ITIL Key Principles and Models This unit is aiming to help the candidate to comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within
More informationITIL Service Lifecycle Stream
ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition
More informationBeyond Mandates: Getting to Sustainable IT Governance Best Practices. Steve Romero PMP, CISSP, CPM IT Governance Evangelist
Beyond Mandates: Getting to Sustainable IT Governance Best Practices Steve Romero PMP, CISSP, CPM IT Governance Evangelist Agenda > IT Governance Definition > IT Governance Principles > IT Governance Decisions
More informationIs ITIL All Theory and No Practice?
Is ITIL All Theory and No Practice? Carolyn M. Hennings PMP, IT Service Manager ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered
More informationDepartment of Defense NetOps Strategic Vision
Department of Defense NetOps Strategic Vision December 2008 Department of Defense Chief Information Officer The Pentagon Washington, D.C. Table of Contents 1 Purpose...1 2 Introduction...1 2.1 NetOps
More informationCOMMAND, CONTROL, COMMUNICATIONS, COMPUTERS AND INFORMATION TECHNOLOGY (C4&IT) INFRASTRUCTURE MANAGEMENT POLICY
Commandant United States Coast Guard 2100 Second Street, S.W. Washington, DC 20593-0001 Staff Symbol: CG-6 Phone: (202) 267-2767 Fax: (202) 267-2598 COMDTINST 5230.70 FEB 11 2005 COMMANDANT INSTRUCTION
More informationUNCLASSIFIED. Army Data Governance. COL Linda Jantzen CIO/G-6 Acting Dir, Army Architecture Integration Center February 17, 2016 UNCLASSIFIED
Army Data Governance COL Linda Jantzen CIO/G-6 Acting Dir, Army Architecture Integration Center February 17, 2016 Agenda Current Environment Data Governance Army Data Strategy Standards and Compliance
More informationImproved SOA Portfolio Management with Enterprise Architecture and webmethods
Improved SOA Portfolio Management with Enterprise Architecture and webmethods Patrick Buech Product Management, Enterprise Architecture Management Sumeet Bhatia Senior Director, Enterprise Architecture
More informationWhite Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard
White Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard Abstract: This white paper outlines the ITIL industry best practices methodology and discusses the methods in
More informationWork Performance Statement
Work Performance Statement Enterprise Date Services Service Management Tool Introduction Acronyms, and Abbreviations AQS FAA Office of Quality, Integration and Executive Services ARB Airmen Records Building
More informationCore Data Center Reference Architecture
Core Data Center Reference Architecture DoD Enterprise Architecture Conference 2012 Office of the Chief Information Officer Topics Background DoD CIO Vision for Core Data Centers Core Data Center Reference
More informationThe Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015
The Value of ITAM To IT Service Management Presented by Daryl Frost What The!! We buy all this IT equipment Where is it!! How much are we buying it seems to cost a fortune! Are we getting any value from
More informationTutorial: Towards better managed Grids. IT Service Management best practices based on ITIL
Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL EGI Technical Forum 2011, Lyon (France) September 22, 2011 Dr. Thomas Schaaf www.gslm.eu EMERGENCE TECH LTD. The
More informationITIL Service Lifecycles and the Project Manager
1 ITIL Service Lifecycles and the Project Manager The intersection of IT Service and Project Delivery Presented to: Kansas City Mid-America PMI Chapter Mark Thomas January 17, 2011 1 Agenda 2 Introduction
More informationView Point. Lifting the Fog on Cloud
View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the
More informationAligning CMMI & ITIL. Where Am I and Which Way Do I Go? 2006 - cognence, inc.
Aligning CMMI & ITIL Where Am I and Which Way Do I Go? 2006 - cognence, inc. Agenda Where Am I? Current Situation Process Improvement Objectives How Do I Get There? CMMI ITIL Mapping, Commonalities, Differences
More informationFederal Segment Architecture Methodology (FSAM): An Overview
Information Resources Management College Federal Segment Architecture Methodology (FSAM): An Overview Dr. Stan Boddie & Prof. Matt Newman 1 a global learning community for government s most promising information
More informationDo You Have The Right Practices In Your Cyber Supply Chain Tool Box? NDIA Systems Engineering Conference October 29, 2014
Do You Have The Right Practices In Your Cyber Supply Chain Tool Box? NDIA Systems Engineering Conference October 29, 2014 2 Today s Reality Is Deep & Complex Global ICT Supply Chains IT and Communications
More informationUnified Capabilities (UC)
Unified Capabilities (UC) Andres J. Bryczek Unified Capabilities Development 6/11/2015 2:20 PM 18 Jun 2015 Unified Capabilities --What Do We Mean? Unified Capabilities Consolidate Phone Switches Streamline
More informationENTERPRISE ARCHITECTUE OFFICE
ENTERPRISE ARCHITECTUE OFFICE Date: 12/8/2010 Enterprise Architecture Guiding Principles 1 Global Architecture Principles 1.1 GA1: Statewide Focus 1.1.1 Principle Architecture decisions will be made based
More informationOctober 7, 2011. Presented to. The PMI Washington DC Chapter. Pedro Agosto. Director of Client Services, XA Systems, LLC. pedro.agosto@xasystems.
October 7, 2011 Presented to The PMI Washington DC Chapter By Pedro Agosto Director of Client Services, XA Systems, LLC pedro.agosto@xasystems.com Introduction Re-evaluating IT Services Today s Challenges
More informationWHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT
WHITE PAPER: STRATEGIC IMPACT PILLARS FOR OPTIMIZING BUSINESS PROCESS MANAGEMENT IN GOVERNMENT IntelliDyne, LLC MARCH 2012 Strategic Impact Pillars for Optimizing Business Process Management in Government
More informationAvailability Management: A CA Service Management Process Map
TECHNOLOGY brief: AVAILABILITY MANAGEMENT Availability : A CA Process Map Malcolm Ryder ARCHITECT CA SERVICES Table of Contents Executive Summary 1 SECTION 1: CHALLENGE 2 Simplifying ITIL How to Use the
More information