User Guide. Electronic Miscellaneous Document. User Guide

Transcription

1 Electronic Miscellaneous Document

2 Document control Security level Company Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By December 2011 Page 2 of 177

3 Table of Contents Table of Contents... 3 INTRODUCTION... 5 BENEFITS 5 EMD TYPES... 6 EMD Standalone EMD-S 6 EMD Associated EMD-A 6 EMD COUPON STRUCTURE 6 REASON FOR ISSUANCE CODE RFIC 7 REASON FOR ISSUANCE SUB CODES RFISC 7 RFIC AND RFISC USED IN TRANSATIONAL STORE MISCELLANEOUS 8 QATAR AIRWAYS SERVICES AVAILABLE FOR EMD 8 CHARGEABLE SERVICES... 9 USING SPECIAL SERVICE REQUESTS 10 CREATE SPECIAL SERVICE REQUEST ELEMENT 10 USING MANUAL AUXILIARY SEGMENTS 11 CREATE SERVICE SEGMENT ELEMENT 11 TRANSITIONAL STORED MISCELLANEOUS DOCUMENTS MANUALLY CREATE A TSM TYPE P 12 OPTIONS FOR CREATE TSM-P 18 DISPLAY TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 19 OPTIONS FOR DISPLAYING TSM-P 21 UPDATING TRANSITIONAL STORED MISCELLANEOUS DOCUMENT 22 OPTIONS FOR UPDATING TSM-P 23 UPDATING FARE ELEMENTS 29 DELETING TSM-P 30 OPTIONS FOR DELETING 30 DELETING TSM-P STORED INFORMATION 31 OPTIONS 31 REMOVING THE TSM-P PC FLAG 32 OPTIONS 32 DISPLAYING THE TSM-P HISTORY 33 OPTIONS 33 ISSUING AN EMD ASSOCIATED EMD IN THE E-TICKET RECORD 38 OPTIONS FOR ISSUING EMD 39 EMD RECORD DISPLAYING EMD RECORD 40 Page 3 of 177

4 DISPLAY EMD RECORD WITHOUT RETRIEVED PNR 43 OPTIONS 43 EMD RECORD HISTORY OPTIONS 45 EMD ISSUANCE SCENARIOS STANDALONE TYPE 46 ASSOCIATED TYPE EMD 50 COMBINED STANDALONE AND ASSOCIATED TYPES EMD 60 MULTI PASSENGERS WITH DIFFERENT RFICS 71 MULTI PASSENGERS WITH SAME RFICS 88 MULTI-LEGS FLIGHTS WITH STOPOVER 105 MULTI-LEGS FLIGHTS WITHOUT STOPOVER 117 REISSUING EMD REVALIDATION 130 AUTOMATIC REISSUE EMD 136 MANUALLY REISSUE AN EMD 137 EMD TO EMD 138 E-TICKET TO EMD 144 EMD TO E-TICKET 156 CANCEL / VOID ISSUED EMD OPTIONS: 162 VOIDING AND AUTO DISASSOCIATION 163 FROM QUERY REPORT 166 FROM AN ACTIVE PNR 167 REFUNDING EMD REPRINTING & ING AFTER EMD ISSUANCE REPRINTING EMD 175 ING EMD PASSENGER RECEIPT 175 Page 4 of 177

5 INTRODUCTION The Amadeus Electronic Miscellaneous Document (EMD) is an industry standard solution which enables agents to issue documents for travel related services(excess baggage charges, Miscellaneous Charges, Penalty fees, Residual value, Lounge access charges, etc..), in replacement of the MCO (Miscellaneous Charges Order). The EMD is the Industry standard electronic version which will additionally enable agents to collect ancillary services. IATA DEFINITIONS: The Electronic Miscellaneous Document (EMD) is the new Industry standard method to document the sale, and track usage of charges collected outside of a ticket (e.g. Residual value, Excess baggage charges, miscellaneous charges ). The Services sold using an EMD may be linked to the Flight coupon (Pet in cabin, Excess baggage, Vegetarian meal, etc.), but not necessarily (Train ticket, Taxi, Car rental, Rebooking fees, etc.). IATA has set a target of 100% EMD for Travel Agencies by the end of BENEFITS The Amadeus Electronic Miscellaneous Document (EMD) is the solution for travel agencies to facilitate the sale of travel related services, using the latest electronic Industry standard, fully integrated in Amadeus system. One single way to issue all travel related services. High product flexibility fully integrated in Amadeus system (in PNR and automatically reported into the sales report and the Back Office systems). Real time and secured information throughout the whole EMD life cycle. The account able document used for the sale of Ancillary Services policy. Better customer service thanks to electronic technology (no loss of paper and passenger timesaving) Page 5 of 177

6 EMD TYPES There are two types of EMD, the standalone EMD (EMD-S) and the associated EMD (EMD-A) which can be associated to e-ticket coupons. The two types differ in their behaviour and usage. Here are the main characteristics: EMD Standalone EMD-S Fully replace the paper Automated and Virtual MCO (Miscellaneous Charges Order) Not intrinsically linked to the ticket Can be issued in connection with ticket (as a reference) Can be consumed at different stages (At Issuance, At Change of status time ) Examples: Vouchers, Residual Value EMD Associated EMD-A Directly linked to individual flight coupon Used to collect charges used at the same time that flight coupon (both coupon status synchronized) Can be automatically or manually associated and disassociated from an E-Ticket Examples: Meal, Excess baggage EMD COUPON STRUCTURE An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD number. If an EMD contains more than four coupons, a conjunction EMD must be issued (up to four consecutive EMD numbers). Each EMD coupon contains the following information: Reason For Issuance Code - RFIC - belongs to the same RFIC as all the coupons of the EMD). Reason For Issuance Sub-code - RFISC - can be different to other EMD coupons Coupon status: (For example: O = Open for use, F = Flown/Used, R = Refunded, V = Void, A = Airport control, E= Exchanged/Reissued, C= Checked-in, S= Suspended ) The EMD coupon status indicates the current usage of the service or fee. When an EMD is associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons is synchronized. Page 6 of 177

7 REASON FOR ISSUANCE CODE RFIC The Reason-For-Issuance Code defines which group of services an EMD belongs to. The RFICs are compliant with the IATA standard. Following are the list of the Reason-For-Issuance codes (RIFC) for EMD that are currently used by IATA and the airlines: RFIC Code Description Examples A Air Transportation Charter, Involuntary, Downgrading, Upgrading Bus, Car Hire B Surface Transportation/ Non-Air Services C Baggage Angling Equipment, Biking Equipment D Financial Impact Booking Fee, Refundable Balances E Airport Services Check-In, Lounge Access F Merchandise T-Shirts G Inflight Services Sleeper, Berth, Beverage I For individual airline use REASON FOR ISSUANCE SUB CODES RFISC The RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs) and are Airline specific. Here is an example: The RFIC for Baggage is C and RFISC for Excess Baggage is WTC The following RFISCs can be used by the airlines. RFIC Code RFISC code Examples B 99L Biking Equipment C 99L Biking Equipment C GOL Golf Equipment D 992 Ticket Amendment Fee D 995 Cancellation Fees E 0BX Lounge Access T SUR Surface Transportation Page 7 of 177

8 RFIC AND RFISC USED IN TRANSATIONAL STORE MISCELLANEOUS When create a Transitional Stored Miscellaneous (TSM) document for an EMD, the system creates a type P (Pricing Quotation Record) TSM, also called TSM-P. The RFIC and RFISC and their description are automatically filled in the TSM-P. All services contained in an EMD belong to the same reason for issuance. An EMD may contain only one RFIC but several RFISCs for different services or fees. Each EMD coupon is based on the RFISC. An EMD cannot contain both chargeable special service requests (SSRs) and manual auxiliary segments (SVCs) in one TSM-P. The system automatically performs a split when the TSM-P is created. QATAR AIRWAYS SERVICES AVAILABLE FOR EMD The List of Qatar Airways Services available for Travel Agencies: Service Code Description RFIC RFISC EMD Type AVIH Animal in Hold C 0BT A BIKE Bike C 99L A FISH Fishing Equipment C FIS A GOLF Golf Equipment C GOL A PETC Pet in Cabin C 0BS A PYMT Deposits and Downpayments D 997 S SKIE Ski C SKI A SPEQ Sporting Equipment C SPQ A WEAP Weapon/Sporting Firearms C 0ED A XBPC Excess Baggage Piece C PCC A XBWT Excess Baggage Weight C WTC A Page 8 of 177

9 CHARGEABLE SERVICES Airlines can charge for services, Special meals, Excess baggage, Sports equipment, Seat reservations, Lounge access, and so on. Airline chargeable services codes you must use when booking these services in Amadeus. There are service codes that are IATA-standard, for example, XBAG for excess baggage, PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on. However, many airlines have their own individual service codes. The cost of a service is airline specific. The EMD is created via a booking of services with a SSR (Special Service Request) or a SVC (Manual Auxiliary Segment) containing a SERVICE CODE corresponding to a couple of data elements: The service code and way to book the services will be defined and communicated by airlines to travel agencies. Depending on whether the service is PNR flight segment associated or not, it should be booked, with the relevant airline service code, via: A Special Service Request element (SSR), when the service is PNR flight segment associated. A manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is not PNR flight segment associated. Page 9 of 177

10 USING SPECIAL SERVICE REQUESTS If you want to book a chargeable service that is associated to a flight segment, a special meal, excess baggage, sports equipment or a pet in cabin, for example, you use a Special Service Request (SSR) element. When create an SSR element and you don't enter segment association (/S), the SSR element is created and automatically associated to all the flight segments in the PNR. If the SSR element is airline-specific, you must enter the two-character airline code in your SR entry. If you want to create an SSR element for specific passengers only, you must enter passenger association (/P). CREATE SPECIAL SERVICE REQUEST ELEMENT For example: SSR element for Pet in Cabin: 1- Enter the Name element and book flight segment. 2- Create SSR element, enter: SR PETC 1 CAT 3KG 25CMX20CMX15CM/S2/P1 3- You can now create a Transitional Stored Miscellaneous (TSM) document of the type P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD for issuance. It is recommended that you create the TSM-P when the service is confirmed (status code HK). Page 10 of 177

11 USING MANUAL AUXILIARY SEGMENTS For standalone services that do not need to be associated to a flight segment, like Lounge access, Airline vouchers, Mugs, T-shirts, Deposits, Down payments, Trip Insurance and so on, you enter a manual auxiliary segment (SVC) in the PNR. This type of service segment must be entered with an HK (Holding confirmed) action code and it can be associated to one passenger only. The system creates a service segment (SVC) that is not sent to the airline system and not transmitted to the airline's Departure Control System (DCS). This means that it is not taken into account for reservation or booking purposes by the airline. Note: It is therefore not recommended to use a manual auxiliary segment for excess baggage, as the airline does not receive this information. When you file the PNR, the SVC segment is stored in the PNR and in the PNR history. You can associate an SSR FOID or an SSR FQTV element with an SVC segment. CREATE SERVICE SEGMENT ELEMENT For example: Manual Auxiliary Segment (SVC) for Deposits and Down payments. 1. Enter Name element 2. Create manual auxiliary segment, enter: IU QR HK1 PYMT DOH KHI/15NOV 3. You can now create a Transitional Stored Miscellaneous (TSM) document of the type P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD for issuance Page 11 of 177

12 TRANSITIONAL STORED MISCELLANEOUS DOCUMENTS The TSM-P is a Transitional Stored Miscellaneous (TSM) document of the Type P (Pricing Quotation Record). It is automatically created and priced by the system when you make a confirmed pricing entry for Amadeus Airline Ancillary Services or manually created and priced without Ancillary services. It contains the required PNR, pricing, and chargeable service information to issue an EMD Please note that Amadeus is using the term of "Chargeable Services" in Ancillary Services context only. Basically EMD is a new services support (like VMCO before) but it is independent from "Chargeable Services" which is handled by Ancillary Services (which is an independent product). This means that the term of "Chargeable Services" has to be used with Ancillary Services only. With this product, airlines have to file some pricing record by ATPCO and services are pricing automatically. Like Transitional Stored Ticket (TST), after you have created a TSM-P, you can update it, display it and manually delete it. You can set and remove the TSM-P confidentiality, remove the TSM-P PC Change Flag, and display the TSM-P history. MANUALLY CREATE A TSM TYPE P Before you can manually create a TSM-P, you must enter a passenger name element and a service element in the PNR. The service element can either be a Special Service Request (SSR) element or a manual Auxiliary Segment (SVC). The chargeable service should be confirmed (status HK). Note: if a service is not confirmed and has, for example, the status UN, UC or NO, it may be removed from the PNR and from the TSM-P when the PNR is filed and may result in the deletion of the TSM-P without prior warning. Page 12 of 177

13 For Example: To create a TSM-P for all non-infant passenger types (adults, children, youths, etc) and all chargeable services in a PNR, enter: TMC/VQR Explanation: TSM type field with the TSM type P for Pricing Quotation Record When you create a TSM-P manually with the TMC entry, the system checks the service preferences table that the airlines maintain in Amadeus and creates a pricing quotation record with the Reason-For-Issuance Codes (RFICs) and the Reason-For-Issuance-Sub Codes (RFISCs) and their description, the EMD type (A for associated or S for standalone), and the properties of the EMD (Non-refundable indicator, Consumed-at-issuance indicator, if they are applicable). This information is automatically filled in the TSM-P. When the EMD is associated to a flight segment, the origin and destination, and the operating carrier codes are also filled in. Page 13 of 177

14 Here is an example of a TSM-P for a Bicycle (BIKE) that will be transported as excess baggage. The following fields are automatically filled in the TSM-P when you enter TMC after the SSR element has been confirmed by the airline: Explanation: The TSM header line with the TSM number (1) and type (P), the Amadeus office ID of the creating office (DOHQR2900), the agent sign of the agent creating the TSM (RR) and the creation date (18SEP), the fare calculation pricing and reporting indicators (12), the EMD type (EMD-A for associated and EMD-S for a standalone EMD), and the two-character code of the validating carrier (QR). The passenger name and title (EMDINQATAR/TEST) The Reason-For-Issuance Code (RFIC: C/C) The Reason-For-Issuance Code description (Baggage) The Reason-For-Issuance Sub-Code (RFISC 99L) The Reason-For-Issuance Sub-Code description (Bike) The two-character code of the operating carrier of this EMD coupon (QR) The line number identifier (L) and PNR line number (6) that you enter when you want to update the TSM-P information for a specific EMD coupon only. This is the line number of the SSR element or SVC segment in the PNR that the EMD is associated to. The origin airport code taken from the flight segment that the EMD is associated to (DOH) The destination airport code taken from the flight segment that the EMD is associated to (LHR) Page 14 of 177

15 The TMC entry creates the TSM-Ps for all the non-infant passenger types (adults, children, youths, etc) and all the chargeable services (SSRs and SVCs) in the PNR. All the chargeable services in a single EMD must have the same RFIC, but they may have different RFISCs. An EMD cannot contain SSRs for chargeable seats, and SVCs in one TSM-P. The system automatically performs a split when the TSM-P is created. If a single SSR is booked for multiple chargeable seat elements for multiple passengers, the system splits the TSM-Ps into one TSM-P per passenger. For Associated EMDs (EMD-A), the system splits the TSM-Ps if there are two services (EMD coupons) associated to the same flight segment. Note: If both services (BIKE and EXCESS BAGGAGE) had been associated to the same flight segment, the system would have created two separates TSM-Ps, as only one EMD coupon per TSM-P can be associated to the same flight segment. For Example: To create the TSM-P, Enter: TMC/VQR Page 15 of 177

16 Here is an example where different TSM-Ps were created with the TMC entry for the different types of services (SVCs and SSRs), and where the system performed an automated TSM split. For Example: Explanation: SVC segment for PAYMENT (PYMT) SSR element for FISHING equipment (FISH) SSR element for EXCESS BAGGAGE (XBWT) To create the TSM-P with automated and split after the TMC entry: TMC/VQR Explanation: TSM-P 1 for the Fishing Equipment (PNR element line 7) TSM-P 2 for the Excess Baggage (PNR element line 8) TSM-P 3 for the Payment deposit (PNR element line 3) Page 16 of 177

17 To create a TSM-P for all the infant passenger types in the PNR, you must enter the infant passenger type option (/INF) in your TMC entry. TMI/INF For Example: To create the TSM-P for Infants, enter: TMC/VQR/INF If you want to create a TSM-P for specific services only, you must enter the SSR/SVC line number selection option (/L). You can also use the passenger selection (/P) option to create the TSM-Ps for all the SSRs and SVCs that are associated to a specific passenger. The SVC segment number 4 of the PNR for Infant, enter: TMC/L4/VQR/INF Note: If you enter the passenger selection option (/P) but not the infant passenger type option (/INF) in your TMC entry, the system creates the TSM-Ps for the adult passenger types only. Page 17 of 177

18 OPTIONS FOR CREATE TSM-P You can use the following options to create TSM-Ps: Entry TMC/L8 TMC/P1 TMC/INF TMC/INF/P1 TMC/VQR Description Creates a TSM-P for the SSR element/svc segment in PNR line number 8 Creates the TSM-Ps for all the SSR elements/svc segments that are associated to passenger number 1 Creates the TSM-Ps for all the SSR elements/svc segments that are associated to the infant passenger types in the PNR Creates the TSM-Ps for all the SSR elements/svc segments in the PNR for the infant associated to passenger 1 Creates TSM-Ps for all the SSR elements / SVC segments in the PNR with Validating carrier (Validating Carrier is mandatory) After you have created a TSM-P with the TMC entry, the TSM is stored in the PNR when you end transaction (file the PNR). A TSM tag is then displayed in the PNR header line: Page 18 of 177

19 DISPLAY TRANSITIONAL STORED MISCELLANEOUS DOCUMENT To display the Transitional Stored document (TSM), you need a PNR with an SSR element or SVC segment, and a TSM-P that has been created and stored (TSM tag in the PNR header line). Here is an example of a Chargeable Service (SSR) for Excess Baggage (XBWT) on a round-trip flight with Qatar Airways (QR) for which a TSM-P has already been created and stored: To display TSM-P information, enter: TQM System Response Page 19 of 177

20 Explanation: TSM header line with the TSM number (TSM 1), the TSM type (P), the Amadeus office ID (DOHQR2900), agent sign (RR) of the office/agent that created or last modified the TSM, the date on which the TSM was last modified (03OCT11), the fare calculation pricing and reporting indicators (12), the EMD type (EMD-A, A for associated EMD), and the two-character code of the validating carrier (QR for Qatar Airways). The passenger name and title (KHAN/IMRAN MR), the Reason-For-Issuance code (C) and description (BAGGAGE) as defined by the operating carrier For the First EMD coupon: The Reason-For-Issuance Sub code (WTC) and description (EXCESS BAGGAGE - WEIGHT), the PNR line number of the SSR element (L6), the operating carrier code (QR), the coupon value ( as per issued currency QAR), and the origin (LHR) and destination (DOH) airport codes taken from the flight segment that the EMD is associated to. The Present-To (QATAR AIRWAYS) and Present-At information (LONDON) The excess baggage in KG (10) and the rate per unit (USD11.00). The TSM-P information for the Second EMD coupon The Fare information: This section can contain the following information: The fare (USD220.00) and the fare indicator (F for First Issue) with the currency code in which the EMD was priced (USD). An equivalent fare amount field EQUIV ( QAR820.00), if the EMD was issued in another currency, the exchange value (QAR820.00), which is automatically calculated by the system (in this case the fare amount plus the new taxes), The TSM-P total amount (820.00) including all taxes if any and the currency code (QAR) of the place of issuance an EMD. The Banking Selling rate (USD 1.00 = QAR ) The fare elements for the TSM-P. (FP-CASH) This section can contain, for example: The form-of-payment information (FP), the endorsement restrictions (FE), the tour code (FT), the fare discount (FD) information, the commission (FM), the original- issue/exchanged-for information (FO), the miscellaneous information (FZ1) and the fare calculation information (FC). Page 20 of 177

21 OPTIONS FOR DISPLAYING TSM-P If more than one TSM exists in the PNR, the TQM entry returns a TSM list. You can use the following entries to display a specific TSM. Entry Description TQM/M2 Displays a specific TSM from the TSM list by TSM number. Displays a TSM for a specific passenger, if only one exists for this TQM/P1 passenger in the PNR. Note: If more than one TSM exists for a passenger, use the TSM number selection option (/M). TQM/P2/INF Displays a TSM for the infant associated to passenger 2. Page 21 of 177

22 UPDATING TRANSITIONAL STORED MISCELLANEOUS DOCUMENT You can update a TSM-P in cryptic mode only at the moment and GUI will be available soon. Any changes that you make to the TSM are stored in the PNR at end of transaction. Depending on the RFIC and the airlines' settings in the Service Preferences Table, the TSM-P fields that you need to fill in before you can issue an EMD may vary. You use the TMI entry to insert or update information in a TSM-P. You can make TMI entries from the PNR or the TSM-P display. If there is more than one TSM in the PNR, you must indicate the TSM number or SSR element line number/svc segment number for the coupon and field you want to update. Each TSM-P field has a unique letter identifier that you add to the TMI entry. With the exception of the Fare information, you can update the TSM-P fields in any order, separated by a slash. Note: You cannot update the validating carrier field (CARR) after the TSM-P has been created. All fields in 2 chars following the TMI entry are always followed by a dash (e.g. TMI/CV-750 TMI/FP-CASH...) and other TMI options no dash required (e.g. TMI/ADOHA, TMI/F1500 ) For example: To update the coupon value field for a TSM-P, enter: TMI/CV-750 Where: TMI /CV- 750 Transaction code Slash, Coupon Value field identifier (unique letter identifier), dash Coupon value Note: For the coupon value you cannot enter a currency code and coupon value as per issuance currency, For example issuance place is Doha, hence the coupon value is equivalent to QAR. Page 22 of 177

23 OPTIONS FOR UPDATING TSM-P If there is more than one TSM in a PNR, you must enter the TSM number of the TSM that you want to update. The TSM numbers are displayed in the TSM index, when you enter TQM. If there is only one TSM per passenger in the PNR, you can select the TSM by entering the passenger association in your TMI entry. If you want to update a specific coupon of a multiple-coupon EMD, you must specify the line number of the service (SSR element or SVC segment) of the coupon that you want to update. Otherwise all the coupons of the TSM-P are updated by default. Entry TMI/M1/CV-750 Description Updates the Coupon Value field in TSM-P number 1 (for all coupons) Updates the Coupon Value Field for the TSM-P that is associated to passenger 1 (for all coupons). TMI/P1/CV-750 TMI/L6/CV-750 TMI/ALL/INF/CV-75 Note: You can use the passenger selection option, if only one TSM exists for this passenger in the PNR. If more than one TSM exists, you must use the TSM number selection option (/M) or the SSR element/svc segment line number selection option (/L). Updates the Coupon Value field of the TSM-P for the SSR element/svc segment in PNR line number 6 (for this specific coupon only) Updates the Coupon Value field for all the infant passenger TSM-Ps in the PNR (for all coupons) Note: You cannot combine the /P, /M and the /L selection options in one entry. Page 23 of 177

24 DOCUMENT LEVEL You can update the TSM-P following fields of the EMD on document level. Field Identifier Field Name Entry Format F,R,I,Y,U,W Fare with issue identifier: F for First Issue R for Reissue I for IT First Issue Y for IT Reissue U for BT First Issue W for BT Reissue TMI/FQAR E Equivalent Fare Amount TMI/FQAR /EUSD N Exchange Value (For a first issue this field is automatically calculated by the system. It equals the fare amount plus all the new taxes.) TMI/FQAR190.00/NUSD50.00 RV- Refundable Value TMI/RQAR /RV / WQARE0 O, X Old (O) or New (X) Tax Amount TMI/RQAR150.00/X150.00DE/ O380.00US/WQAR W NF- Total Amount (For a first issue this field is automatically calculated by the system.) Net Fare Amount (The amount you enter must be less than the TSM equivalent amount or the fare amount. You can only use the Net Fare field together with an original form of payment element containing a net remit indicator and a selling fare. Example: FP NR+CASH/QAR In addition, depending on your market, a Tour Code element may be required for net remit ticketing.) TMI/RQAR150.00/X150.00DE/ O380.00US/WQAR TMI/NF- QAR H Document Remarks TMI/H DOG IN CRATE Note: You don't need to enter a currency code in your TMI entry, if you want to use the default currency. Page 24 of 177

25 COUPON LEVEL You can update the TSM-P following fields of the EMD on coupon level. Field Identifier Field Name Entry Format CV- Coupon Value TMI/CV-100 TMI/L6/CV-100 D Present To TMI/DQATAR AIRWAYS TMI/L7/DQATAR AIRWAYS A Present At TMI/ALHR TMI/L6-7/ALHR CR- Coupon Remarks TMI/CR-LOUNGE LOCATED IN T4 TMI/L7,8/CR- LOUNGE LOCATED IN T4 NB- Not Valid Before Date TMI/NB-15NOV11 TMI/L6/NB-15NOV11 NA- Not Valid After Date TMI/NA-31DEC11 TMI/L7/NA-31DEC11 PC- KG- ER- IC- Excess Baggage (Pieces, or weight in KG) Rate per Unit (Weight/Piece) Issued in Connection with TMI/KG-25 TMI/L7/KG-25 TMI/PC-2 TMI/L6/PC-2 TMI/ER-QAR TMI/L6,8/ER-QAR TMI/IC-TKT E1 TMI/L6/IC-TKT E1 Page 25 of 177

26 UPDATE COUPON VALUE For Example: The Coupon value is QAR Note: For the coupon value you cannot enter a currency code and coupon value as per issuance currency, for example issuance place is Doha, hence the coupon value is equivalent to QAR. Entry: TMI/CV-50 UPDATE PRESENT TO For Example: The EMD coupon is present to QATAR AIRWAYS, Entry: TMI/DQATAR AIRWAYS UPDATE PRESENT AT For example: The EMD coupon is present at KARACHI, Entry: TMI/AKARACHI Page 26 of 177

27 UPDATE COUPON REMARKS For Example: The Lounge Facilities up to 6 hours. Entry: TMI/CR-LOUNGE FACILITIES UP TO 6 HOURS UPDATE NOT VALID BEFORE DATE For example: The Coupon not valid before date is 10NOV11 Entry: TMI/NB-10NOV11 UPDATE NOT VALID AFTER For example: The coupon is not valid after 30NOV11, Entry: TMI/NA-30NOV11 Page 27 of 177

28 UPDATE EXCESS BAGGAGE For example: The excess baggage weight is 10KG (Weight Concept), Entry: TMI/KG-10 For example: The excess baggage is 1 Piece (Piece concept), Entry: TMI/PC-1 UPDATE RATE PER UNIT For example: The rate per unit is USD11.00, Entry: TMI/ER-USD11.00 Page 28 of 177

29 UPDATE ISSUED IN CONNECTION WITH For example: The cross reference for an e-ticket, Entry: TMI/IC-TKT E1 UPDATING FARE ELEMENTS You can update fare elements (FE, FO, FT, FP, etc) for an EMD in the TSM-P only. Note: you cannot modify a fare element; you can only delete the old one and add a new one. You cannot add or delete the fare element information in the PNR; you must do this in the TSM-P mode. The fare elements for EMDs can only be updated at document level (for all the coupons of the EMD), not for individual coupons. You can add or delete one fare element at the time. Entry TMI/M1/FO E1DOH21MAR11/ TMI/M1/FO DOH21MAR11 / / E1 TMI/M1/FP-CASH TMI/ALL/FP-CASH TMI/M1/FP-O/CASH TMI/M2/FP-O/CASH+/CASH TMI/M1/FP-NR+CASH/QAR TMI/M1/FT-NRQ01500 TMI/M3/FE- VALID ON QR ONLY TMI/FC-LON QR DOH QR BKK QR DOH QR LON260.00USD Description Updates the TSM-P number 1 with the original issue information. Updates the TSM-P number 1 with the original issue (original document) and the issued-inexchange-for (second reissue) information. Updates the TSM-P number 1 with the form of payment. Updates all the TSM-Ps in the PNR with the form of payment. Updates the TSM-P number 1 with the old form of payment. Updates the TSM-P number 2 with the old and the new form of payment. Updates the TSM-P number 1 with the net remit form of payment (net remit indicator NR and the selling fare in cash CASH/QAR ). Updates the TSM-P number 1 with the net remit tour code. Update the endorsement restrictions for TSM-P number 3. Update the TSM-P for Fare construction string Page 29 of 177

30 DELETING TSM-P A TSM-P is automatically deleted when, For example, all the flight segments that are associated to the chargeable SSR elements of the TSM-P are cancelled, or when all the SSR elements or SVC segments for which a TSM-P has been created are cancelled. Note: TSM-P is only deleted when all the services (SSR elements or SVC segments) that are related to the TSM-P have been cancelled. You can, however, manually delete a TSM-P. In the case the TSM-P is set to confidential, only authorized offices can delete the TSM-P. When you manually delete a TSM-P, the deletion is effective as soon as you file or file and redisplay a PNR with the ET or ER entry. To manually delete a TSM-P, if only one exists in the PNR, enter: TMX OPTIONS FOR DELETING If more than one TSM-P exists in the PNR, you must either enter the TSM number that you want to delete, the passenger number, or the /ALL option. Entry Description TMX/M1 Deletes the TSM-P number 1. TMX/P1 Deletes all the TSM-Ps for a specific passenger. TMX/P1/INF Deletes the TSM-Ps for the infant associated to passenger 1. TMX/ALL Deletes all the TSM-Ps in the PNR. Note: You cannot combine the passenger selection (/P) and the TSM number selection option (/M) in one entry. Page 30 of 177

31 DELETING TSM-P STORED INFORMATION You can also delete the information that is stored in a TSM-P field, enter the TMI entry and the TSM field identifier. You can delete the information for up to three TSM-P fields in one entry. OPTIONS Following are the delete option for TSM-P Entry TMI/D TMI/CV- TMI/D/A/CV- Description Deletes the information that is stored in the Present To field of the TSM-P. Deletes the information that is stored in the Coupon Value field of the TSM-P. Deletes the information that is stored in the Present To, Present At and Coupon Value fields. TMI/F TMI/M1/D/CV- TMI/L9/D/CV- TMI/ALL/D Note: You can delete up to three items in one entry. Deletes the entire fare and tax information. Deletes the information that is stored in the Present To and Coupon Value fields of the TSM-P number 1. Deletes the information that is stored in the Present To and Coupon Value fields of the TSM-P for the SSR element/svc segment in PNR line number 9. Deletes the information that is stored in the Present To field of all the TSM-Ps in the PNR. You can update and delete TSM-P information in one entry. For example: TMI/M1-2, 3/DQATAR AIRWAYS/ALHR /CV- Page 31 of 177

32 REMOVING THE TSM-P PC FLAG A TSM-P can be automatically modified or you can manually modify it. When a chargeable service (SSR element or SVC segment) is cancelled from the itinerary and with this from the TSM-P, the system automatically adds a PNR Change flag 'PC' to the TSM-P. The 'PC' flag is a warning to check the stored fare and to make sure it still applies to the passenger and the services in the itinerary. It must be removed before you can issue an EMD. To remove the PC flag, if only one TSM-P exists in the PNR, enter: TMF OPTIONS Following are the PC flag removal options. Entry Description TMF/M1 Removes the FLAG from TSM-P number 1 TMF/ALL Removes the FLAG from all the TSM-Ps in the PNR Page 32 of 177

33 DISPLAYING THE TSM-P HISTORY The TSM-P history records additions, changes and deletions from a TSM-P. The history is recorded when you file the PNR. There are two types of TSM history: Current and Deleted. CURRENT HISTORY The Current TSM history contains all additions, changes, and deletions that you made to the TSM, such as updates resulting from TMI entries. DELETED HISTORY The Deleted TSM history contains deleted TSMs. TSM-Ps deleted, for example, when: A chargeable SSR element or an SVC segment is canceled The passenger for whom the TSM was created is canceled from the PNR When a TSM is deleted, the original TSM number is allocated to the deleted TSM and cannot be used for a new TSM. To display the TSM-P history when only one TSM exists in the PNR, enter: TMH OPTIONS Following are the options to displaying TSM-P history Entry TMH/M1 TMH/L9 Description Displays the TSM history from the TSM index by TSM number. Displays the history from the PNR or from the TSM index for the service in PNR line number 9 (SSR element or SVC segment number). Page 33 of 177

34 ISSUING AN EMD Before you can issue an EMD, you must have a PNR with a chargeable service (SSR element or SVC segment) and a TSM-P for the service. The mandatory fields of the TSM-P must have been filled in. The validating carrier must allow EMD issuance for travel agents. You can issue an EMD from a newly created or retrieved PNR. You can issue up to four EMDs in conjunction. For associated EMDs (EMD-A), one EMD coupon is required per flight segment (City Pair). To issue an EMD you use the TTM entry. If one or more SSR element or SVC segment has already been issued in a PNR and you enter the TTM entry, the system issues all the remaining un-ticketed SSR elements and SVC segments in the PNR. If the issuance request of an EMD is successful, you receive the system response: 'OK EMD'. When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the e-ticket number and the coupon association. Page 34 of 177

35 Following are the steps to issuing an EMD. 1. Retrieve the PNR, for example by record locator, enters: RT 3RIXWD Where: A TST has been created and stored in the PNR A TSM has been created and stored in the PNR 2. To verify that a valid TST exist for the e-ticket, enter: TQT Page 35 of 177

36 3. To verify that the valid TSM-P exists, enter: TQM 4. Issue the EMD and the e-ticket, for example in one combined entry: TTP/TTM/RT Page 36 of 177

37 After the e-ticket and the EMD have been issued, the automated ticket numbers (FA elements) and interface record sequence numbers (FB elements) for the e-ticket and the EMD are updated in the PNR with the corresponding air sequence number: Where: FA element for the e-ticket number with the issue indicator E for e-ticket and T for Ticketed, followed by the validating carrier's two-character airline code (QR for Qatar Airways). The FA element for the e-ticket is associated to the flight segments (S2-3). FA element for the EMD with the issue indicator D for EMD and T for Ticketed, followed by the validating carrier's two-character airline code (QR for Qatar Airways). The FA element for the EMD is associated to the chargeable SSR elements for the service (XBWT- Excess Baggage) in the PNR line numbers 6 to 7, where E stands for element (E6-7). Note: For an EMD that has been issued for a SVC segment, the EMD FA element is associated to the SVC segment with segment association (for example: S3). FB element for the e-ticket, which is associated to the flight segments (S2-3) FB element for the EMD, which is associated to the SSR elements in PNR line numbers 6 to 7 (E6-7) Note: For an EMD that has been issued for a SVC segment, the FB element for the EMD is associated to the SVC segment with segment association (for example: S3). Page 37 of 177

38 ASSOCIATED EMD IN THE E-TICKET RECORD In the e-ticket record the associated EMD document and coupon numbers are displayed with the indicator (A) for associated. Example of an e-ticket record with an associated EMD: Where: EMD document number ( ), EMD coupon identifier (E) and coupon number (1) the e-ticket is associated with: (A) for Associated EMD document number ( ), EMD coupon identifier (E) and coupon number (2) the e-ticket is associated with: (A) for Associated Page 38 of 177

39 OPTIONS FOR ISSUING EMD If a PNR contains more than one TSM and you do not enter the TSM number of the EMD that you want to issue in your TTM entry, all the TSM-Ps for all the passengers and all the un-ticketed SSR elements and SVC segments in the PNR are issued. To specify the TSM number of the EMD that you want to issue, you use the /M option. The TSM number is displayed in the TSM index, when you enter TQM. If a PNR contains more than one passenger, you can also enter the passenger selection option (/P) to issue all the chargeable SSR elements/svc segments for a specific passenger. If you want to issue the EMDs for all infants in the PNR, you enter the /INF identifier. If you want to issue an EMD for specific SSR elements/svc segments only, you enter the SSR element/svc segment PNR line number selection option (/L) in your TTM entry. Entry TTM/P1 TTM/P2/INF TTM/M1 TTM/L6 TTM/RT Description Issues the EMDs for all the chargeable SSR elements/svc segments in the PNR for passenger 1. Issues the EMDs for all the chargeable SSR elements/svc segments for the infant associated to passenger 2. Note: You can combine the /INF option with the /P option only. Issues the TSM-P number 1. Issues the EMD for the chargeable service in PNR line number 6. Issues all the EMDs in the PNR and redisplays the PNR. Issues the tickets and the EMDs in one entry. TTP/TTM TTP/TTM/M1-2,4 TTM/EPR-EMLA Note: The ICW field in the TSM-P of an associated EMD (EMD-A) for a chargeable SSR element is automatically updated with the e-ticket number and the coupon association. Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4. Issues all the EMDs in the PNR and sends the passenger receipts to the addresses specified in the APE elements of the PNR. Page 39 of 177

40 EMD RECORD When you issue an EMD, the system creates an EMD record that is sent to the validating airline. The EMD record contains the EMD document number, the TSM-P information and the EMD coupon status. The EMD record is either stored in the Amadeus Electronic Miscellaneous Document Server (EMS), if the airline is an EMS user, or in the airlines own Electronic Miscellaneous Document database (EMD). In both cases you can display the EMD record and the EMD record history in Amadeus. DISPLAYING EMD RECORD Following are the steps to display an EMD record from PNR 1. To display the PNR, by record locator, enters: RT 3RIXWD Page 40 of 177

41 2. To display the EMD record, enter: EWD/L9 Where: EWD /L9 Transaction code to display EMD record Slash, line number identifier (L) and PNR line number of the FA or FHD element (9) of the EMD record that you want to display If there is only one FA/FHD element in the PNR, enter: EWD Page 41 of 177

42 Where: The EMD document number ( ) The EMD type (TYPE-A : A for Associated ) The record locator (LOC 3RIXWD) The point of issue (POI-DOH : DOH for Doha) The date of issue (DOI 03OCT11) The IATA number of the issuing office (IOI ) The Reason-For-Issuance code (C) and description (RFIC C BAGGAGE) The Reason-For-Issuance Sub-code (RFISC - WTC) The EMD coupon status (S- O : O = Open for Use) The Reason-For-Issuance Sub-code description (EXCESS BAGGAGE WEIGHT) Page 42 of 177

43 DISPLAY EMD RECORD WITHOUT RETRIEVED PNR You can display the EMD record by entering the passenger name, the credit card number, Form of identification (FOID) or a frequent traveler number. For example display an EMD record by document number, enter: Where: EWD/EMD EWD Transaction code /EMD Slash, EMD identifier 157 Three-digit airline code (157 for Qatar Airways) Dash, 10-digit EMD document number OPTIONS Entry Description EWD When there is only one FA or FHD element in the PNR When there is more than one FA or FHD element in the EWD/L10 PNR, and where L10 is the line number of the FA or FHD element for the EMD record you want to display EWD/EMD Display EMD record by document number EWDRT Redisplay EMD record EWD/2 Display EMD record from a list line number 2 EWDRL Redisplay EMD record list EWD/O* Display old EMD record from new EMD record EWD/FOID-PP EWD/FOID-FF Display EMD record by FOID (PP=Passport, FF= Frequent Flyer data) Page 43 of 177

44 EMD RECORD HISTORY The EMD record history is ordered by coupon number and shows the changes in coupon status in chronological order for each coupon with the most recent status at the top of the display. When the EMD is a conjunction document, the first document is shown with the coupon numbers 1 to 4. This is repeated in exactly the same way, showing the second document number with the applicable coupons. Following are the steps to display EMD record history. 1. Display the EMD record with the EWD entry from a retrieved PNR or without a retrieved PNR (for example by EMD document number). 2. To display the EMD record history, enter: EWH For example an EMD record history display: Page 44 of 177

45 Where: In this section the following is displayed: The EMD Document Number field (EMD) with the 13-digit document number or conjunction document number The EMD Type field (TYPE) with the EMD type (A for associated and S for standalone) The Reason-For-Issuance Code field (RFIC) with the reason-for issuance code (C for Baggage) In this section the following is displayed: The Coupon Number column (CPN) with the coupon number. The Reason-For-Issuance Sub-Code column (RFISC) with the reason-forissuance sub-code (WTC for Excess Baggage - Weight). The EMD coupon status column (ST) with the coupon status (O for Open). The Settlement Authorization Code column (SAC) with the settlement authorization code, if there is one present. The Amadeus Office ID column (OFFICE ID) with the office ID of the office that updated the EMD record. The Sign-In column (SIGN) with the sign-in of the agent who updated the EMD record. If an airline processed the update, XX CHNG is displayed (where XX is the two-character airline code of the airline that processed the change). The Time and Date column (TIME/DATE) with the time (Zulu) and date in DDMMMYY format, when the EMD record was updated. To display EMD record history without an active EMD record, Enter: EWH/EMD Where: EWH Transaction code /EMD Slash, EMD document number identifier 157 Three-digit airline code (125 British Airways) Dash, 10-digit document number OPTIONS EWH EWH/EMD EWH/XT To view the history for a displayed EMD record To view history by EMD number To view Extended History Page 45 of 177

46 EMD ISSUANCE SCENARIOS Following are the scenarios to issue different type of EMDs (EMD-S and EMD-A types). STANDALONE TYPE Following are the steps to issue EMD-S type for services that not associated to Air segments: 1- Enter the Name, Contact, Ticket Arrangement 2- To Add manual auxiliary segment for services that not associated to air segment, Format: IU <Airline Code> HKn <Service Code><Routing>/<Date> For Passenger Assistance, enter: IU QR HK1PYMT DOH/25DEC 3- Save the PNR, Enter: RFADMIN;ER Page 46 of 177

47 4- To Create TSM-P manually, enter: TMC/VQR 5- To update the FARE, and COUPON VALUE information, enter: TMI/F2100/CV To update the PRESENT AT information, enter: TMI/ADOHA Page 47 of 177

48 7- To Add PRESENT TO information, enter: TMI/DQATAR AIRWAYS 8- To Add FORM OF PAYMENT information, enter: TMI/FP-CASH 9- To Save the changes, enter: RFADMIN;ER Page 48 of 177

49 10- To Issue an EMD, enter: TTM/M1/RT PNR Display after issued EMD To Display the EMD record, enter: EWD or EWD/L5 Page 49 of 177

50 ASSOCIATED TYPE EMD Following are the steps to issue an EMD-A type for Services that associated to Air segments: 1- Create the PNR with required segments: 2- To Price the Itinerary, enter: FXP Page 50 of 177

51 3- Save the PNR, enter: RFADMIN;ER 4- To Create SSR element, Format: SR <Service Code> - <Free flow text>/pn/sn For Excess Baggage, enter: SR XBPC- 1PC 20KG 120CMS EXCESS BAGGAGE/P1/S2 Page 51 of 177

52 5- Save the changes, enter: RFADMIN;ER 6- To update the advice code from KK to HK, end transaction and redisplay the PNR, Enter: RFA;ERK Note: If a service is not confirmed and has, for example, the status UN, UC or NO, it may be removed from the PNR and from the TSM-P when the PNR is filed and may result in the deletion of the TSM-P without prior warning Page 52 of 177

53 7- To Create the TSM-P manually for SSR element 7 (L7), enter: TMC/L7/VQR 8- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/DQATAR AIRWAYS 9- To update PRESENT AT information for TSM-P (M1), enter: TMI/AWASHINGTON 10- To Add the COUPON VALUE for TSM-P (M1), enter: TMI/M1/CV-730 Page 53 of 177

54 11- To Add the EXCESS BAGGAGE as PIECE for SSR element 7 (L7), Enter: TMI/L7/PC To Add the RATE PER UNIT information for SSR element 7 (L7), Enter: TMI/L7/ER-USD To Add the FARE and EQUIVALENT amount Information for TSM-P (M1), Enter: TMI/M1/FUSD200.00/EQAR Page 54 of 177

55 14- To Add BSR (K1) information for TSM-P (M1), enter: TMI/M1/K To Add the Endorsement Restriction, enter: TMI/FE-VALID ON QR ONLY Page 55 of 177

56 16- To Add the FORM OF PAYMENT for TSM-P (M1), enter: TMI/M1/FP-CASH 17- To Save the changes, enter: RFADMIN;ER Page 56 of 177

57 18- To Add Mandatory Ticketing elements for issuance of an e-ticket, Enter: FM0; FPCASH 19- To save information, enter: RFADMIN;ER 20- To issue an e-ticket and EMD, enter: TTP/P1/TTM/M1/RT Page 57 of 177

58 PNR display after issued e-ticket and EMD: 21- To display the an e-ticket record, enter: TWD/L8 Note: In the e-ticket record the associated EMD document and coupon numbers are displayed with the indicator (A) for associated. Page 58 of 177

59 22- To display the EMD record, enter: EWD/L9 Note: When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the e-ticket number and the coupon association. Page 59 of 177

60 COMBINED STANDALONE AND ASSOCIATED TYPES EMD Following are the steps to issuance of combined (EMD-A & EMD-S types) EMD 1- Create the PNR 2- To Price The Itinerary, enter: FXP Page 60 of 177

61 3- Save the pricing, enter: RFADMIN;ER 4- To Create the SSR element, Format: SR <Service Code> - <Free flow text>/pn/sn For Sport Equipment, enter: SR GOLF- 10KG GOLF EQUIPMENT /P1/S To Create SVC segment: IU <Airline Code> HKn <Service Code><Routing>/<Date> For Passenger Assistance: IU QR HK1 PSGR DOH/21DEC Page 61 of 177

62 6- Save the changes, enter: RFADMIN;ER 7- To update the advice code from KK to HK, enter: RFADMIN;ERK 8- To create TSM-P manually for All SSR elements and SVC segments in PNR, Enter: TMC/VQR The TSM-P (M1) for elements 7 & 8 for GOLF Equipment and TSM-P (M2) for segment 4 for PASSENGER assistance in the PNR Page 62 of 177

63 9- Save the Incomplete TSM-Ps, enter: RFADMIN;ER 10- To display the list of TSM-Ps attached to PNR, enter: TQM 11- To display TSM-P (M1) for SSR elements 7, 8, enter: TQM/M1 Page 63 of 177

64 12- To update the PRESENT TO information for TSM-P (M1) for all coupons, Enter: TMI/M1/DQATAR AIRWAYS 13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 7 (L7), Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00 Page 64 of 177

65 14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 8 (L8), Enter: TMI/L8/ANICE/CV /KG-10/ER-USD To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1), Enter: TMI/M1/FUSD220.00/EQAR820.00/K /FP-CASH Page 65 of 177

66 16- To save the changes, enter: RFADMIN;ER 17- To display TSM-P (M2) for Passenger Assistance, enter: TQM/M2 18- To update the PRESENT TO, PRESENT AT, COUPON VALUE, COUPON VALUE and FORM OF PAYMENT information for TSM-P (M2), Enter: TMI/M2/DALMAHA SERVICES/ADOHA/CV-300/F300/FP-CASH Page 66 of 177

67 19- To add COUPON REMARKS information TSM-P (M2), Enter: TMI/M2/CR-ALMAHA SERVCIE AT ARRIVAL QR036-21DEC 20- To save the changes; enter: RFADMIN;ER Page 67 of 177

68 21- To issue an e-ticket, need to update the required Ticketing mandatory elements, For example: Enter: FM0; FPCASH 22- To Save the changes, enter: RFADMIN;ER 23- To issue e-ticket and all attached EMDs in PNR, enter: TTP/TTM/RT Page 68 of 177

69 PNR display after issued e-ticket and EMDs for SSR and SVC: To display an e-ticket record for e-ticket on line 9, enter: TWD/L9 Page 69 of 177

70 To display EMD record for SSR elements 7 and 8, enter: EWD/L10 To display the EMD record for SVC segment 3, enter: EWD/L11 Page 70 of 177

71 MULTI PASSENGERS WITH DIFFERENT RFICS Following are the steps to issuance of EMD for multi passengers with different RFICs 1- Create the PNR 2- To Create SR elements, Format: SR <Service Code>- <Free flow text>/pn/sn For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P1/S To Create SR elements, Format: SR <Service Code>- <Free flow text>/pn/sn For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P2/S3-4 Page 71 of 177

72 4- To Create SR element, Format: SR <Service Code>-<Free flow text>/pn/sn For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES /P1/S3 5- To Create SR element, Format: SR <Service Code>-<Free flow text>/pn/sn For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES/P2/S3 Page 72 of 177

73 6- Save the changes, enter: RFADMIN;ER 7- To update the advice code from KK to HK, enter: RFADMIN;ERK Page 73 of 177

74 8- To price the itinerary, enter: FXP 9- Save the price, enter: RFADMIN;ER Page 74 of 177

75 10- To create the TSM-P manually for the SSR elements 7,8,9,10 and 11, 12 Enter: TMC/VQR Note: If different RIFCs elements in the PNR, System automatically split the TSM-Ps. 11- Save the incomplete TSM-Ps, enter: RFADMIN;ER Page 75 of 177

76 12- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/M1/D QATAR AIRWAYS 13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 7 (L7) of the PNR, Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00 Page 76 of 177

77 14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 8 (L8) of the PNR, Enter: TMI/L8/ABEIRUT/CV-410/KG-10/ER-USD To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1), Enter: TMI/M1/FUSD /EQAR820.00/K /FP-CASH Page 77 of 177

78 16- To update the PRESENT TO information for TSM-P (M2), Enter: TMI/M2/D QATAR AIRWAYS 17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 9 (L9) of the PNR, Enter: TMI/L9/ADOHA/CV-410/KG-10/ER-USD11.00 Page 78 of 177

79 18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 10 (L10) of the PNR, Enter: TMI/L10/ABEIRUT/CV-410/KG-10/ER-USD To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M2), Enter: TMI/M2/FUSD /EQAR820.00/K /FP-CASH Page 79 of 177

80 20- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for TSM-P (M3), Enter: TMI/M3/DQATAR AIRWAYS/ADOHA/CV To add the additional remarks for TSM-P (M3), Enter: TMI/M3/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS 22- To update the FARE and FORM OF PAYMENT information for TSM-P (M3), Enter: TMI/M3/F150.00/FP-CASH Page 80 of 177

81 23- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for TSM-P (M4), Enter: TMI/M4/DQATAR AIRWAYS/ADOHA/CV To add the additional remarks for TSM-P (M4), Enter: TMI/M4/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS 25- To update the FARE and FORM OF PAYMENT information for TSM-P (M4), Enter: TMI/M4/F150.00/FP-CASH Page 81 of 177

82 26- To update the required Ticketing Mandatory elements for issuance of e-ticket, Enter: FM0; FP CASH 27- To save the changes in the PNR, enter: RFADMIN;ER Page 82 of 177

83 28- To issue e-tickets and EMDs, enter: TTP/TTM/RT PNR display after issued e-tickets and EMDs: Page 83 of 177

84 To display the e-ticket record associated to services for Passenger 1, enter: TWD/L13 To display the e-ticket record associated to services for Passenger 2, enter: TWD/L14 Page 84 of 177

85 To display EMD record for SSR elements 7 & 8, enter: EWD/L15 Page 85 of 177

86 To display EMD record for SSR element 9 and 10, enter: EWD/L16 To display EMD record for SSR element 11, enter: EWD/L17 Page 86 of 177

87 To display EMD record for SSR element 12, enter: EWD/L18 To display Query Report, enter: TJQ Page 87 of 177

88 MULTI PASSENGERS WITH SAME RFICS Following are the steps to issue the EMD for multi passenger with same RFICs. 1- Create the PNR 2- To issue the e-ticket, Price the PNR, enter: FXP 3- To save the selected price, enter: RFADMIN;ER Page 88 of 177

89 4- To create the SSR element, Format: SR<Service Code> - <Free flow text>/pn/sn For Excess Baggage: SR XBWT-15KG EXCESS BAGGAGE /P1/S3 5- To create the SSR element, Format: SR<Service Code> - <Free flow text>/pn/sn For Excess Baggage: SR XBWT- 20KG EXCESS BAGGAGE /P1/S4 Page 89 of 177

90 6- To create the SSR element, Format: SR<Service Code> - <Free flow text>/pn/sn For Excess Baggage: SR XBWT-10KG EXCESS BAGGAGE /P2/S3 7- To create the SSR element, Format: SR<Service Code> - <Free flow text>/pn/sn For Excess Baggage: SR XBWT- 15KG EXCESS BAGGAGE /P2/S4 Page 90 of 177

91 8- To create the SSR element, Format: SR<Service Code> - <Free flow text>/pn/sn For BIKE: SR BIKE -1MOUNTAIN BIKE 15KG /P1/S To save the PNR information, enter: RFADMIN;ER Page 91 of 177

92 10- To update the advice code from KK to HK, end transaction and redisplay PNR, Enter: RFADMIN;ERK 11- To create the TSM-P manually, enter: TMC/VQR 12- To update the PRESENT TO information for TSM-P (M1) for SSR elements 8 & 9, Enter: TMI/M1/DQATAR AIRWAYS Page 92 of 177

93 13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 7 (L7), Enter: TMI/L7/ADOHA/CV-330/KG-15/ER-USD To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 8 (L8), Enter: TMI/L8/ADUBAI/CV-440/KG-20/ER-USD6.00 Page 93 of 177

94 15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1), Enter: TMI/M1/FUSD210.00/EQAR770.00/K /FP-CASH 16- To update the PRESENT TO information for TSM-P (M2), Enter: TMI/M2/DQATAR AIRWAYS Page 94 of 177

95 17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 9 (L9), Enter: TMI/L9/ADOHA/CV /KG-10/ER-USD To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 10 (L10), Enter: TMI/L10/ADUBAI/CV /KG-15/ER-USD6.00 Page 95 of 177

96 19- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M2), Enter: TMI/M2/FUSD150.00/EQAR550.00/K /FP-CASH 20- To update the PRESENT TO information for TSM-P (M3), Enter: TMI/M3/DQATAR AIRWAYS Page 96 of 177

97 21- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 11 (L11), Enter: TMI/L11/ADOHA/CV /KG-15/ER-USD To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and RATE PER UNIT information for SSR element 12 (L12), Enter: TMI/L12/ADUBAI/CV /KG-15/ER-USD6.00 Page 97 of 177

98 23- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M3), Enter: TMI/M3/FUSD150.00/EQAR550.00/K /FP-CASH 24- To Save the changes in the PNR, enter: RFADMIN;ER Page 98 of 177

99 25- To update the required Ticketing Mandatory elements for issuance of e-ticket, Enter: FM0; FP CASH 26- To Save the changes in the PNR, enter: RFADMIN;ER Page 99 of 177

100 27- To issue e-ticket and EMD, enter: TTP/TTM/RT PNR display after issued e-tickets and EMDs: Page 100 of 177

101 To display e-ticket record, enter: TWD/L13 To display e-ticket record, enter: TWD/L14 Page 101 of 177

102 To display EMD record, enter: EWD/L15 Page 102 of 177

103 To display EMD record, enter: EWD/L16 Page 103 of 177

104 To display EMD record, enter: EWD/L17 TJQ Report: Page 104 of 177

105 MULTI-LEGS FLIGHTS WITH STOPOVER Following are the steps for issuance of EMD for multi passengers and multi-legs flight with stopover. 1- Create the PNR 2- To price the itinerary, enter: FXP 3- To Save the price, enter: RFADMIN;ER Page 105 of 177

106 4- To create SSR element, Format: SR <Service Code> - <Free flow text>/pn/sn For Sporting Firearms: SR WEAP-2 HUNTING GUNS 10KG/P2/S To save the information, enter: RFADMIN;ER Page 106 of 177

107 6- To update the advice code from KK to HK, end transaction and redisplay PNR, Enter: RFADMIN; ERK 7- To create the TSM-P manually for SSR elements 9-12, enter: TMC/VQR Page 107 of 177

108 8- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/M1/DQATAR AIRWAYS 9- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 9 (L9), Enter: TMI/L9/ADOHA/CV /KG-10/ER-USD11.00 Page 108 of 177

109 10- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 10 (L10), Enter: TMI/L10/ABANGKOK/CV /KG-10/ER-USD To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 11 (L11), Enter: TMI/L11/AHO CHI MINH CITY /CV /KG-10/ER-USD13.00 Page 109 of 177

110 12- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 12 (L12), Enter: TMI/L12/ABANGKOK /CV /KG-10/ER-USD11.00 Page 110 of 177

111 13- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1), Enter: TMI/FUSD480.00/EQAR /K /FP-CASH System Response Page 111 of 177

112 14- To save the changes, enter: RFADMIN;ER 15- To issue an e-ticket, enter the required Ticketing Mandatory elements: Enter: FM0; FPCASH Page 112 of 177

113 16- To save the changes, enter: RF ADMIN;ER 17- To issue e-tickets and EMDs, enter: TTP/TTM/RT Page 113 of 177

114 PNR display after issued e-ticket and EMD: Page 114 of 177

115 To display an e-ticket record for Associated SSR elements, enter: TWD/L14 Page 115 of 177

116 To display an EMD record, enter: EWD/L15 Page 116 of 177

117 MULTI-LEGS FLIGHTS WITHOUT STOPOVER Following are the steps for issuance of EMD for multi passengers and multi-legs flight without stopover (Transit). 1- Create the PNR 2- To price the itinerary, enter: FXP Page 117 of 177

118 3- To Save the price, enter: RFADMIN;ER 4- To create SSR element, Format: SR <Service Code> - <Free flow text>/pn/sn For Sporting Firearms: SR XBWT-20KG EXCESS BAGGAGE/P2/S3-6 Page 118 of 177

119 5- To save the information, enter: RFADMIN;ER 6- To update the advice code from KK to HK, end transaction and redisplay PNR, Enter: RFADMIN; ERK Page 119 of 177

120 7- To create the TSM-P manually for SSR elements 9-12, enter: TMC/VQR 8- To update the PRESENT TO information for TSM-P (M1), Enter: TMI/M1/DQATAR AIRWAYS Page 120 of 177

121 9- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 9 (L9), Enter: TMI/L9/AKARACHI/KG-20/ER-USD13.00 Note: The out-bound origin point is Karachi (KHI) and Destination Point is London (LON) and Doha (DOH) is connecting point (Transit), in this case rate and weight as per KHI-LON will applies. 10- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 10 (L10), Enter: TMI/L10/ADOHA/KG-20/ER-USD13.00 Page 121 of 177

122 11- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 11 (L11), Enter: TMI/L11/ALONDON/KG-20/ER-USD13.00 Note: The in-bound origin point is London (LON), Destination Point is Karachi (KHI) and Doha (DOH) is connecting point (Transit), in this case excess baggage rate as per LON-KHI will applies. Page 122 of 177

123 12- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER UNIT information for SSR element 12 (L12), Enter: TMI/L12/ADOHA/KG-20/ER-USD13.00 Page 123 of 177

124 Note: The excess baggage rate will applies as per QR Policy for (KHI-LON) & (LON-KHI) due to Doha (DOH) is the transit point. In this example has more than one flight coupon for OUTBOUND (KHI-LON) and the INBOUND (LON-KHI) without breaking journey at DOHA, hence we have added fare calculation (FC-) information instead of Coupon values (CV-). 13- To Add the Fare Calculation information for TSM-P (M1), Enter: TMI/FC-KHI QR DOH QR LON260.00QR DOH QR KHI260.00USD Page 124 of 177

125 14- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT information for TSM-P (M1), Enter: TMI/FUSD520.00/EQAR /K /FP-CASH System Response 15- To save the changes, enter: RFADMIN;ER Page 125 of 177

126 16- To issue e-ticket, enter the required Ticketing Mandatory elements: FM0; FPCASH 17- To save the changes, enter: RF ADMIN;ER Page 126 of 177

127 18- To issue e-tickets and EMDs, enter: TTP/TTM/RT PNR display after issued e-ticket and EMD: Page 127 of 177

128 To display an e-ticket record for Associated SSR elements, enter: TWD/L14 Page 128 of 177

129 To display an EMD record, enter: EWD/L15 Page 129 of 177

130 REISSUING EMD You can reissue (exchange) an EMD by using the automated TSM-P update entry TMI/EXCH or by updating the individual TSM-P fields manually with the TMI entry if airline allows. You can reissue an EMD in the following ways: EMD to EMD E-TICKET to EMD EMD to E-TICKET Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD (EMD-A) are automatically disassociated. REVALIDATION When you revalidate an e-ticket, the system reuses the original FA element and e-ticket number for the revalidated e-ticket and updates it with the date on which the revalidation took place. The total fare amount and the associated flight segments remain unchanged. If the PNR does not contain an FA element with the original e-ticket number and you enter the FHE element manually before you make the revalidation entry, the system creates an FA element with the original e-ticket number and the revalidation date but without a total fare amount, and associates it to the flight segments of the e-ticket. Following are the steps to revalidate the e-ticket with associated coupons: Note: The revalidation of e-ticket is not supported by all airlines in all markets. The EMD itself is not revalidated. 1- Retrieve the PNR: RT 3RDB8K Page 130 of 177

131 2- Display e-ticket Report, enter: TWD/L8 3- Rebook the inbound flight from 25 NOV to 27 NOV, enter: SB 27NOV 3 Page 131 of 177

132 4- To save the changes, enter: RFADMIN;ER 5- To update the advice code from KK to HK, enter: RFADMIN;ERK Page 132 of 177

133 6- Display e-ticket, enter: TWD/L8 7- To revalidate the e-ticket coupon (E2), enter: TTP/ETRV/L8/S3/E2/RT Where: TTP/ETRV /L8 Transaction code for revalidation Slash, Line number identifier (L) and line number of the FA/FHE element in the PNR that contain the e-ticket number (8) /S3 Slash, segment identifier (S) and number of the changed PNR flight segment (3) /E2 Slash, e-ticket coupon identifier (E) and number of the e- ticket coupon to be revalidated (2) /RT Slash, PNR redisplay option Page 133 of 177

134 PNR display after system has processed the revalidation: After the system has processed the revalidation, the EMD record is still associated to the e-ticket, enter: EWD/L8 Page 134 of 177

135 After the system has processed the revalidation, the e-ticket record is still associated to the EMD coupons: Note: In the case where an airline allows a revalidation with a routing change, the EMD coupons will be automatically disassociated from the e-ticket coupons. Page 135 of 177

136 AUTOMATIC REISSUE EMD When reissue an EMD with the TMI/EXCH entry, the system sets the TSM-P into reissue mode and automatically updates the following fields in the TSM-P Where: The fare calculation pricing and reporting indicators (12) The fare issue identifier F, I or U is converted respectively into R, Y or W. The equivalent amount is changed to zero and the equivalent amount currency is set to the default currency of the reissuing location. (There is no change, if the equivalent amount is not present.) The total amount currency is converted into the default currency of the reissuing location. (If the currency is the same, there is no change.) The total amount is changed to zero. (There is no change, if it is already zero.) The bankers rate (BSR) is changed to zero, if present. (There is no change, if it is not present.) The FO element is automatically generated when you enter the FA element line number option (/Lx) in your TMI/EXCH entry. You must, however, manually insert it in the TSM-P. The form of payment becomes the old form of payment (O/) followed by the old form of payment. Page 136 of 177

137 MANUALLY REISSUE AN EMD Following are the steps for manually reissue an EMD. 1- Retrieve the PNR (RT). 2- Modify the PNR, cancel the old chargeable services - the SSR elements/svc segments (XE), if required, and enter the new ones (SR, IU). 3- Display the EMD record (EWD) by FA/FHD element line number, if required. 4- Display the TSM-P to be updated (TQM) or create a new TSM-P (TMC). 5- Update the TSM-P with the TMI/EXCH entry or update the TSM-P fields individually with the TMI entry: - Enter or update the Present To and Present At information, if required. - Enter, for example, the new excess baggage weight, the new coupon values, and the issued-in-connection-with information (for standalone EMDs, if required by the airline. For associated EMDs this information is automatically updated in the TSM-P, when the EMD is issued.), and so on. - Change the fare issue indicator to reissue (R, Y, W), enter the fare information including the old and the new tax information, and the additional collection amount (if there is one, otherwise enter 0). Note: When you use the TMI/EXCH entry, the fare issue indicator is automatically set to reissue mode, the new taxes are converted to old taxes, and the total amount is set to zero. - Enter the original EMD number, the date and place of the original issue, and the IATA number of the issuing office (original issue). Note: When you use the TMI/EXCH entry with the FA/FHD element line number option (/Lx), the FO line is generated by the system. You must, however, insert it in the TSM-P. - Delete the old form of payment, and enter the old and the new form of payment (new form of payment in the case of an additional collection only). Note: When you use the TMI/EXCH entry, the form of payment is automatically set to 'old' form of payment. 6- Cancel the old EMD FA/FHD element (XE) and issue the EMD (TTM). Instead of cancelling the old EMD FA/FHD element, you can also enter the TSM number selection option (/M) in your ticketing entry: - When you issue a ticket and an EMD at the same time, you can use the combined TTP/TTM entry or TTP/P1/TTM/M1. Page 137 of 177

138 VOLUNTARY REISSUE Following are the steps for voluntary reissue an EMD. EMD TO EMD In this scenario we reissue a standalone EMD for Passenger Assistance from Departure Hall to Arrival Hall if airline allows. 1- Retrieve PNR: RT3RDD54 2- To display issued EMD record, enter: EWD Page 138 of 177

139 3- Now Passenger Assistance required at Arrival Hall instead of Departure Hall, First delete the issued service in the PNR or create a New PNR, If need to cancel existing service segment from the PNR, enter: XE 2 4- Add the new service as required, Enter: IU QR HK1 PSGR/25NOV-AL-MAHA SERVICES QR012- ON ARRIVAL 5- Save the changes, enter: RF ADMIN;ER Page 139 of 177

140 6- To create TSM-P manually, enter: TMC/VQR 7- To update, PRESENT AT, PRESENT TO, COUPON VALUE, and DOCUMENT REMARKS, Enter: TMI/DAL-MAHA SERVICES/ADOHA/CV-300/CR-MEET AND ASSIST SERVICE ON ARRIVAL QR012-25NOV 8- To update FARE WITH REISSUE INDICATOR, and TOTAL AMOUNT, Enter: TMI/R300/W0 Page 140 of 177

141 9- To update OLD FORM OF PAYMENT, Enter: TMI/FP-O/CASH 10- To update ORIGINAL ISSUED EMD details manually, Enter: TMI/FO M1DOH04OCT11/ Page 141 of 177

142 11- To save the changes, enter: RFADMIN;ER 12- To issue EMD for TSM-P (M2), enter: TTM/M2/RT PNR Display after system has processed the re-issue: Page 142 of 177

143 To display issued EMD record on line number 7, enter: EWD/L5 To display Old EMD record, enter: EWD/O* Page 143 of 177

144 E-TICKET TO EMD In this scenario we reissue a business class e-ticket for a round trip to Helsinki to London in a lower class of service (I class), which results in a residual value EMD that the passenger can use for further transportation if airline allows. 1- Retrieve the PNR by record locator, enter: RT 3RDZPC 2- To verify the status of the coupons and check if the fare rules allow a change for issued fare basis, enter: TWD Page 144 of 177

145 3- To display Fare quote for issued e-ticket, Enter: FQD HELLON/D15NOV/A-AY/CJ/R, 26SEP11 4- To display the Penalties rules Fare on Line number 2, enter: FQN2*PE Page 145 of 177

146 5- To change the reservation in lower class, enter: SBI 6- To price the new itinerary, enter: FXP Page 146 of 177

147 7- To save the changes, enter: RF ADMIN;ER 8- To initiate the Reissue auto process, enter: TTK/EXCH 9- To display issued e-ticket record, enter: TWD/L6 Page 147 of 177

148 10- To generate the FO element automatically, enter: FO*L6 Place the cursor in the end of the FO element line, insert the passenger reference and segments: Now Press the enter key: 11- To create the SVC segment for the residual value EMD, Enter: IU AY HK1 RSVT HELLON IU Transaction code AY Two-character airline code (AY for Finn air) HK1 Status code (HK for confirmed) and number of services requested (1) RSVT Reason-for-issuance code (RSVT for Residual Value for Further Transportation for Finn air) HEL LON Routing (HEL for Helsinki and LON for London) Note: The routing information may or may not be required. This depends on the airline's settings in the Service Preferences Table. Page 148 of 177

149 12- To create the TSM-P manually, enter: TMC/VAY 13- To update PRESENT TO information, enter: TMI/DFINNAIR Page 149 of 177

150 14- To update FARE Information (Residual Value), enter: TMI/R1060/W0 TMI Transaction code Slash, reissue indicator (R) and the residual value amount /R1060 (difference between the old base fare amount QAR and the new base fare amount QAR ) Slash, total amount indicator (W) and Zero /W0 Note: The total amount must be set to zero for no additional collection or a residual value. 15- To update ORIGINAL ISSUED information in TSM-P (M1), Enter: TMI/FO E1DOH26SEP11/ Where TMI Transaction code /FO- Slash, Original/Issued-in-Exchange-For field identifier, Dash 105 Three digit airline code Dash, 10 digit document number E1 e-ticket coupon identifier, and coupon number 1 of the e-ticket to be reissued DOH Place of original issue (DOH for Doha) 26SEP11 Date of original issue in DDMMYY format / Slash, eight-digit IATA number of the original issuing office Page 150 of 177

151 16- To update OLD FORM OF PAYMENT, enter: TMI/FP-O/CASH Where TMI /FP-O /CASH Transaction code Slash, form-of-payment field identifier (FP), dash old form of payment indicator (O) Slash, old form of payment Page 151 of 177

152 17- To update COUPON VALUE information, enter: TMI/CV To save the changes, enter: RFADMIN;ER Page 152 of 177

153 19- To display the issued e-ticket record, enter: TWD/L7 20- To issue the e-ticket and the Residual value EMD in combined entry, Enter: TTP/P1/TTM/M1/RT Page 153 of 177

154 PNR display after the re-issued e-ticket and Residual value EMD: To display new e-ticket record for FA element on line number 7, enter: TWD/L7 Page 154 of 177

155 To display the old e-ticket record, enter: TWD/O* To display new EMD record on line number 8 in PNR, enter: EWD/L8 Page 155 of 177

156 EMD TO E-TICKET In this scenario we issue an e-ticket in exchange for an EMD for deposit if airline allows. The DEPOSIT (value QAR ) does not cover the total amount of the new e-ticket (QAR ), and an additional collection needs to be made. Following are the steps for reissue EMD to e-ticket with additional collection: 1- Display the EMD record of the gift voucher (to verify its coupon status and its value), for example by EMD document number, enter: EWD/EMD Create the PNR as per required itinerary Page 156 of 177

157 3- Price the itinerary and store the required price. 4- To initiate the auto reissue process, enter: TTK/EXCH/P1 Page 157 of 177

158 5- To update the ADDITIONAL COLLECTION amount (QAR ) which not cover E-TICKET total Value, enter: TTK/T1/T To update the EMD document number of the deposit in the FO element of the PNR, Enter: FO M1DOH26SEP11/ Where FO Transaction code Three-digit airline code (157 for Qatar Airways), dash, 10-digit document number ( ) of the EMD to be taken in exchange M1 EMD coupon identifier (M) and number of the coupon to be taken in exchange (1 = from coupon 1 onwards) DOH Place of original issue (DOH for Doha) 26SEP11 Date of original issue in DDMMMYY format / Slash, eight-digit IATA number of the original issuing office Page 158 of 177

159 7- To update old and new FORM OF PAYMENT (the new form of payment is required for the additional collection), enter: FPO/CASH+/CASH/ To update COMMISSION VALUE, enter: FM0 9- To issue an e-ticket, enter: TTP/P1/S2-3/RT Page 159 of 177

160 PNR display after issued e-ticket: To display new e-ticket record on line number 6, enter: TWD/L6 Page 160 of 177

161 To display EXCHANGED EMD record, enter: EWD/EMD Page 161 of 177

162 CANCEL / VOID ISSUED EMD You can cancel registered non-confirmed documents (Sales and Refunds) from the PNR, the query report or by document number if airline allows: Depending on the airline, Amadeus central ticketing platform users (airline and travel agents) may also be authorized to void electronic miscellaneous documents (EMD) with the TRDC Entry. This transaction only on the same calendar day was issued. In all cases, remember you can only cancel a document that has not yet been confirmed by your local BSP. When you display a query report, you can identify a confirmed document by an asterisk (*), which is displayed next to the sequence number. OPTIONS: Following are the options to cancel/void an EMD: Options Explanation TRDC Cancel/Void from Displayed PNR (if on FA/FHD in PNR) TRDC/L9 Cancel/void from the PNR by FA/FHD line number 9 TRDC/ Cancel/void from Query report item number TRDC/TK Cancel/Void by IATA document number (last 10 digits) Page 162 of 177

163 Following are the different scenarios to voiding an EMD if airline allows VOIDING AND AUTO DISASSOCIATION Following are the steps to void an EMD and auto-disassociation. 1- To retrieve the PNR, enter: RT 3RBSAY Page 163 of 177

164 2- The SSR elements7 10 are associated with an issued e-ticket, to display an e-ticket record for FA element 11 in PNR, enter: TWD/L11 Page 164 of 177

165 To display the EMD record for FA element 13, enter: EWD/L13 You Cancel/Void an EMD with one of the following option. TRDC Cancel/Void from Displayed PNR (if on FA/FHD in PNR) TRDC/L9 Cancel/void from the PNR by FA/FHD line number 9 TRDC/ Cancel/void from Query report item number TRDC/TK Cancel/Void by IATA document number (last 10 digits) Page 165 of 177

166 FROM QUERY REPORT Following are the steps to cancel/void an EMD record from Query Report 1- Display query report, enter: TJQ 2- To Cancel / Void for sequence number of the Query report, Enter: TRDC/ Page 166 of 177

167 FROM AN ACTIVE PNR Following are the steps to cancel/void an EMD record in an active PNR 1- Retrieve the PNR, enter: RT 3RBSAY 2- To Cancel/Void, refer the FA/FHD element on line number 13, enter : TRDC/L13 Page 167 of 177

168 To display TJQ Report, enter: TJQ To display an EMD record, enter: EWD/EMD : Page 168 of 177

169 To display the EMD history, enter: EWH To display an e-ticket record for FA element on line number 11: enter: TWD/L11 Page 169 of 177

170 REFUNDING EMD You can refund EMDs in the same way as e-tickets. You can process an EMD refund: From the query report by entering the sequence number From the PNR by entering the line number of the FA/FHD element that contains the EMD document number By entering the EMD document number You can refund EMDs that have been confirmed in the sales report. If a sale has not yet been confirmed, you must cancel it instead. You can refund totally unused EMDs or EMDs that have been partially used. You can refund all EMD coupons that have the status O for Open for Use or A for Airport Control. You must refund all the remaining coupons of the EMD with the status O or A; you cannot refund individual ones. Note: An EMD that has been issued by an airline may not be displayable by a travel agent and follow-up transactions such as reissues/exchanges and refunds may not be allowed. When the EMD refund is processed, the airline returns a Settlement Authorization Code (SAC), which is stored in the EMD record: Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD (EMD-A) are automatically disassociated. In the PNR, the EMD indicator D in the FA element is updated from T for Ticketed to R for Refunded: The sales reports are updated with the refund transaction. In the query report the transaction type code is changed from EMD-A for associated EMDs or EMD-S for standalone EMDs to RFND for refunded: Page 170 of 177

171 Here is a list of entries that you can use when refunding EMDs: Entry TRF TRF/L7 TRF/I TRF TRFT TRFU/ TRFP TRFIG Discretion Initiates a refund (Displays the refund record without processing the refund) by specifying the EMD document number (three digit airline code and ten digit document number: Initiates a refund (Displays the refund record without processing the refund) by specifying the EMD FA/FHD element line number from PNR Initiates a refund (Displays the refund record without processing the refund) by specifying the sequence number of the item from the query report. Redisplay the refund record you are working with. Display the refundable taxes from the refund record The entry you use to update a field in the refund record.it must be followed by additional options that specify which field and the value. Process the refund record and print the refund document. Ignore the refund record without processing Page 171 of 177

172 Following are the steps to refund an EMD 1- Display the EMD record to verify the status of the coupons, Enter: EWD/EMD Display the refund record for an EMD, enter: TRF /EMD Page 172 of 177

173 3- To process the EMD refund, enter: TRFP 4- To verify the status of the EMD refunded coupons, Enter: EWD/EMD Page 173 of 177

174 To verify the disassociation of refunded EMD coupons from e-ticket record, Enter: TWD/TKT To display Query Report for refunded documents, enter: TJQ/QTC-RFND Page 174 of 177

175 REPRINTING & ING AFTER EMD ISSUANCE The entry to re-print EMD supporting documents (Passenger Receipt, Audit coupon, Agent coupon and Credit Card Charge Form) is EMR. REPRINTING EMD Travel agents can define for which issued EMD the EMD supporting document should be re-printed: Options EMR/P1 EMR/P1, 3-4 EMR/L6 EMR/L6,7-8 EMR/EMD EMR/RT Explanation Reprints the accounting coupons for all EMDS for specific Passenger. EMD selection, from the FA or FHD line number EMD selection by EMD number (with or without active PNR) Reprint EMD coupons and Retrieve PNR and redisplay Travel agents can use following options to modify the list of supporting documents to be re-printed: Options Explanation Specific coupon: F: Credit Card Charge Form EMR/C-F U: Audit coupon I: Agent coupon R: Passenger receipt Selected coupons are printed regardless of the coupons defined in the office profile BMP field. ING EMD PASSENGER RECEIPT Instead of printing the Passenger Receipt, travel agents can request to it using the following options: Options Explanation option with specified address EMR/EPR-EMLA option with APE PNR elements EMR/EPR-xxx/NOPRT No print of other supporting documents Page 175 of 177

176 Following are steps to ing EMD passenger receipt after issuance. 1- Retrieve the PNR for issued EMD, enter: RT3Q8QG7 2- You can use the one of the following option to send the passenger receipt for an issued EMD: Options Explanation option with specified address EMR/EPR-EMLA option with APE PNR elements EMR/EPR-xxx/NOPRT No print of other supporting documents Page 176 of 177

177 To send the Passenger Receipt for an issued EMD and don t print the coupons, Enter: EMR/[email protected] Page 177 of 177