Vyom Performance TestEdge: BMC Remedy Performance Testing Solution. Vyom Performance TestEdge: BMC Remedy Performance Testing Solution.

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1 Key Benefits: Identify performance issues in BMC Remedy production system Vyom Performance TestEdge: BMC Remedy Performance Testing Solution Vyom Performance TestEdge: BMC Remedy Performance Testing Solution Identify performance issues before BMC Remedy production rollout Develop Confidence of scalability of system after implementation or upgrade of BMC Remedy Applications Reduce gaps in Demand-Capacity Management for BMC Remedy resources needs. Meet customer SLAs for response time of BMC Remedy Applications Reduce TCO of BMC Remedy Applications and ensure ROI Don t need to pay separately for Vyom Performance TestEdge licenses when buying Vyom Labs performance testing services. Contact Vyom Labs Pvt. Ltd. [email protected] Website:

2 Business Challenges : TCO of investing in the tools that support BMC Remedy load / performance testing are very high due to high licence costs, high cost learning curve and insufficient support out-of-box leading to high cost in additional profes sional services costs Negative impact on Performance of BMC Remedy applications during peak processing times can affect staff productivity and customer satisfaction as well as adversely impact your company s bottom line and efficiency Failure to scale up BMC Remedy in real -time makes it difficult for business to expand, since you miss on critical information which facilitates successful implementation, major customization or upgrade of BMC Remedy applications Gap in BMC Remedy Demand-Capacity Management can cause steep cost in terms of end-users confidence in IT Decision making for resources required for successful implementation on the basis of prescribed pre-requisites does not work in customized, business sensitive environments ROI justification of resources required for successful implementation Vyom Labs Pvt. Ltd. [email protected] 2

3 Solution: Vyom Labs has developed unique solution for performance testing of BMC Remedy: Vyom Labs Product TestEdge to load test functional behaviour and measure performance of BMC Remedy appl ications Vyom Labs professional services for performance analysis, performance test design, performance test script development, performance testing, test reporting and recommendations for fixing performance issues Benefits of Vyom Performance TestEdge solution, performance testing solution for BMC Remedy: Identify performance issues in BMC Remedy production system. Avoid any surprises related to performance of BMC Remedy applications during peak processing times. This increases staff productivity and customer satisfaction as well as positively impact your company s bottom line and efficiency Identify performance issues before BMC Remedy production rollout Meet customer SLAs for response time of BMC Remedy Applications Informed calculations are available to scale up BMC Remedy. This makes it relatively easy for IT to expand capacity based on business needs for implementation, upgrade or major customization Reduced gaps in Demand-Capacity Management for BMC Remedy resources needs. ROI justification of resources required for successful implementation to Business Vyom Labs Pvt. Ltd. [email protected] 3

4 Product Features: Vyom Performance Test Edge supports Performance Testing of BMC Remedy through Mid-Tier Parsing and Parameterization of Remedy Back Channel calls Load and performance test for - Web - HTTP, HTTPS - SOAP - Database - LDAP - JMS - Mail - SMTP, POP3 - Native commands or shell scripts Record and Play back of tests Professional Services Offerings Vyom Labs offers following services based on Vyom Performance TestEdge for BMC Remedy: Performance Analysis of current BMC Remedy system Performance Test Strategy and Design of BMC Remedy system Performance Testing and reporting of BMC Remedy system Recommendation for fixing the performance issues Vyom Labs consultants can also help you fix the performance issues by making changes to BMC Remedy system. Vyom Labs Pvt. Ltd. [email protected] 4

5 Sample Reports: 1. Number of Active Users on Remedy Instance: Fig.1 - This graph gives information about total number of active users on Remedy server against time elapsed. Vyom Labs Pvt. Ltd. [email protected] 5

6 2. Throughput of Remedy Server Fig.2 - This graph gives information about throughput of Remedy server, the amount of data sent to and received from the target system, over time. Vyom Labs Pvt. Ltd. [email protected] 6

7 3. Transactions Per Second Executed On Server Fig.3 - This graph gives information about number of successful & failed transactio ns at a given time executed on server. Vyom Labs Pvt. Ltd. [email protected] 7

8 4. Hits Per Second To Mid-Tier Fig.4 - This graph gives information about total number of hits on web server per unit second throughout the test duration. Vyom Labs Pvt. Ltd. [email protected] 8

9 5. Response Time v/s Elapsed Time Fig.5 - This graph gives information about the response time of various operations for the test duration. Vyom Labs Pvt. Ltd. [email protected] 9

10 6. Performance Monitor(s) Metrics Fig.6 - This graph gives information about CPU and Memory utilization of the machine(s) used for performance testing i.e. AR server and Mid-tier Vyom Labs Pvt. Ltd. [email protected] 10

11 OTHER VYOMLABS ADD-ON SOLUTIONS: MetricEdge Business Intelligence & Reporting Solution for IT Vyom SSO-Edge Single Sign-On (SSO) Solution for BMC Remedy Features & Benefits Features & Benefits Analytical dashboard for higher level executives In built static and drill down reports based on good practices (ITIL, COBIT, ISO 20000) Allow access & assessment of information, issues identification, diagnosis & correction of causes Scheduling and distribution of reports to appropriate business users Ad-hoc reporting Built-in Integration with multiple data sources including data from multiple ITSM/BSM vendor solutions (e.g. BMC Remedy ITSM, HP Service Manager, SAP Solution Manager, IBM Tivoli etc) Combined reports along with granularity of access controls Scalable to accommodate future reporting needs Seamless Secured-Authentication to BMC Remedy Enhanced User Productivity Reduction in Service Desk Calls Achieve Rich Service Desk Data Analysis Higher End-User Satisfaction with Increased Collaboration in IT Staff and Users Copyright 2013, Vyom Labs Pvt. Ltd. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be errorfree, nor subject to any other warranties or conditions, whether expressed orally or implied in law including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obl igations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Other names may be trademarks of their respective owners. Vyom Labs Pvt. Ltd. [email protected] 11