> Privately-owned insurance and reinsurance group. > Created via MBO in December 2003

Transcription

1 CANOPIUS }CLAIMS

2 CANOPIUS GROUP > Privately-owned insurance and reinsurance group > Created via MBO in December 2003 > 15% owned by Canopius management; 85% owned by Bregal Capital, private equity group with more than 2.5bn under management > Incorporated in Guernsey, with offices in UK, Bermuda, Singapore, Ireland, Switzerland and Australia > Underwrites a diversified book of business worldwide > Underwrites at Lloyd s via Syndicates 4444 and 260, managed by Canopius Managing Agents Limited, one of the largest privately-owned Lloyd s managing agents FOREWORD Providing an outstanding claims service to our clients and brokers is of paramount importance. When a claim happens it can be a worrying time for our (re)insured and they need assurance that their (re)insurers will provide support, advice and protection in their time of need. It is the quality, speed, clarity of communication and professionalism of our claims service which provides that assurance. Commitment to excellent claims service is recognised at the highest level within the Canopius Group and continuing to improve claims handling and service excellence for the benefit of our clients and brokers is a key priority. Inga Beale Group Chief Executive Officer > Underwrites 68% of Syndicate 4444 s capacity ( 550m) and 90% of Syndicate 260 s capacity ( 70m) for 2012 > Syndicate 4444 and 260 share Lloyd s market Insurer Financial Strength ratings: A+ (Strong) Standard & Poor s and Fitch; A (Excellent) A.M.Best > Also underwrites via Canopius Bermuda Limited, a class 3A reinsurance company with capital of approximately $340m at end 2011 > Significant growth over last eight years through organic expansion and acquisition > Total financial resources in excess of 365m at end Claims Service Principles 03 PACE 04 Marine & Energy 05 Political Risk & Crisis Management 06 Casualty 08 Direct & Facultative Property 09 North American Facilities 10 Treaty Reinsurance 11 UK Property Facilities 12 Technical Claims Services 01

3 CLAIMS SERVICE PRINCIPLES Our overriding purpose is to handle and settle claims in a manner that achieves a fair and timely resolution for our clients, both brokers and insureds. In order to achieve this we have established the following Claims Service Principles setting the PACE which clearly describe what our clients and brokers can expect and what we will deliver, whoever the claims handler, whatever the claim or class of business. We continually strive to improve our service. Your feedback is essential to ensure we continue to deliver and improve where necessary. This can be provided either via the claims broker page on our website ( or directly to any member of our management team. Mike East Head of Claims Joined: Starting his career as a claims broker, Mike has since spent over a decade handling claims before being promoted to Head of Claims for Canopius in Mike is a member of the LMA Claims Committee and the Claims Implementation Board. His responsibilities include setting claims strategy and the oversight of day-to-day claims management for Canopius [email protected] Fiona Sperry Deputy Head of Claims Joined: Fiona originally specialised in professional indemnity claims handling for 20 years and is a founding member of the LMA Financial Institutions and Professional Indemnity Claims Committee. She is Divisional Head of Claims for Casualty and in 2010 was promoted to Deputy Head of Claims, expanding her role to include the management of Claims Operations [email protected] PACE Partnership: we want to work together with our brokers and insureds so that all parties benefit from the claims service they receive from Canopius. We understand that building relationships and open communication are essential to achieve successful long-standing partnerships. Accessibility: we do not want our relationships with brokers to be remote, mainly via a computer screen; our adjusters are located centrally in Lloyd s and are available to see brokers on a walk-in basis or by appointment, if more convenient. Culture: we employ experienced and empowered claims professionals who are committed to agreeing and paying valid claims quickly. They are all solution-driven, decisive and focussed on the needs of brokers and our insureds, recognising the importance of keeping everyone informed of progress, especially where potential policy coverage issues may exist. Efficiency: our claims model is segmented, but integrated: the claims professionals can concentrate on adjusting claims and providing first class service to brokers and insureds, whilst our Technical Claims Services team implement all the administrative functions. We consistently outperform the market on ECF and static claims management, embrace new technologies and practices, whilst proactively seeking ways to develop our own operations

4 MARINE & ENERGY We are a leading Lloyd s underwriter providing insurance across a broad range of Marine and Energy risks. We take pride in the levels of service and technical expertise we offer and our ability to underwrite complex business to meet the needs of our clients. Graeme Sprowson Divisional Head of Claims Joined: Starting his career as a claims broker in 1988 Graeme has since had 14 years experience as a claims handler and continues to handle a variety of significant market claims over the wide spectrum of marine & energy business [email protected] Daryl Harris Claims Handler Joined: Daryl joined Canopius from Xchanging Claims Services and has increasing experience of handling claims across all Marine & Energy classes [email protected] POLITICAL RISK & CRISIS MANAGEMENT We underwrite a range of specialist products related to political risk and crisis management. Regional sabotage and terrorism business is written via our office in Singapore. Clare Constable Divisional Head of Claims Joined: Over a decade of experience in dealing with high-value, complex lead casualty and property claims. Clare also represents Canopius at various market claims groups [email protected] Catherine Haynes Claims Manager Accident & Health [email protected] Paul Clarke Claims Handler Accident & Health Joined: Over 15 years insurance industry experience, Paul now handles Personal Accident and Travel Insurance claims [email protected] Luke Marsden Claims Handler Joined: Over 6 years experience handling property claims within the London market. Experience gained at Xchanging Claims Services where Luke focussed on delegated lead property and onshore energy claims [email protected] 04 05

5 CASUALTY We underwrite a broad portfolio of Casualty business diversified both by product and distribution, with business being underwritten in Lloyd s and via our UK service company (Canopius Underwriting Limited) as well as through our operations overseas. Fiona Sperry Divisional Head of Claims Joined: Fiona originally specialised in professional indemnity claims handling for 20 years and is a founding member of the LMA Financial Institutions and Professional Indemnity Claims Committee. She is Divisional Head of Claims for Casualty and in 2010 was promoted to Deputy Head of Claims, expanding her role to include the management of Claims Operations [email protected] Katherine Fraser Claims Manager Financial Institutions Joined: years experience handling Professional Indemnity and Financial Institutions claims on a global basis and is the syndicate s representative at the ECF Best Practice Committee [email protected] John Kopczynski Claims Manager Professional Indemnity Joined: Over 30 years experience of liability claims handling specialising in professional indemnity. John gained experience working for brokers, company insurers and law firms [email protected] Brian Routledge Claims Handler Professional Indemnity Joined: Brian has 37 years experience in claims handling, 30 of which are in handling professional indemnity claims [email protected] Catherine Haynes Claims Manager Liability [email protected] Andrew Law Claims Handler Liability [email protected] 06 07

6 DIRECT & FACULTATIVE PROPERTY We are an established Lloyd s syndicate underwriting a worldwide Direct and Facultative Property portfolio with a bias towards the US market. Through application of our underwriting expertise and technical approach, we respond swiftly to market developments and structure products to match our clients needs. Clare Constable Divisional Head of Claims Joined: Over a decade of experience in dealing with high-value, complex lead casualty and property claims. Clare also represents Canopius at various market claims groups [email protected] Luke Marsden Claims Handler Joined: Over 6 years experience handling property claims within the London market. Experience gained at Xchanging Claims Services where Luke focussed on delegated lead property and onshore energy claims [email protected] NORTH AMERICAN FACILITIES We are a significant Lloyd s underwriter specialising in US excess and surplus lines business writing business in both a lead and follow capacity. The business is written predominantly with Managing General Agents, the vast majority of which are located in North America. Patricia Beaton Divisional Head of Claims Joined: Over 20 years experience in both the Lloyd s and company markets. Patricia is involved in several market claims initiatives and is deputy chair of the LMA Binding Authority Claims Group [email protected] Matthew Weeden Claims Handler Joined: years experience of placing and claims broking, Matthew handles North American first and third party claims [email protected] Jillian Frank Claims Handler Joined: Jillian has a diverse background in claims handling with over a decade of experience gained in both the Lloyd s and US markets [email protected] Christopher Lally Claims Handler Joined: Christopher has 6 years experience handling wholesale property / casualty business, working mainly on wholesale binding authorities within the London Market [email protected] 08 09

7 TREATY REINSURANCE We are a leading international treaty reinsurer, operating at Lloyd s, providing property, casualty and marine reinsurances to clients in nearly 100 countries. Regional treaty reinsurance business is written through local overseas offices in Zurich, Singapore and Bermuda. Ken Macdonald Divisional Head of Claims Joined: Over 30 years claims handling experience across numerous classes including Treaty, Financial Institutions and US Liability. He has considerable experience in handling high value, complex claims from first advice through to settlement. Ken sits on various reinsurance market claims groups [email protected] Westley Bloss Claims Handler Joined: Over 10 years experience in the London market, Westley handles treaty reinsurance claims and also assists with those received via our Bermuda and Singapore offices [email protected] UK PROPERTY FACILITIES The majority of the UK Property Facilities account is written through delegated authority agreements. Capacity is granted to intermediaries, including brokers (wholesale and retail), financial organisations, charities and affinity groups with whom we work closely in order to provide unique products for their market. Michael White Divisional Head of Claims Joined: Over 20 years general insurance experience, working with insurers and loss adjusters. Michael is an active member of the ABI Property Claims Forum and the LMA Property Claims Committee [email protected] Darren Wagland Claims Handler Joined: Over 20 years experience in the insurance industry. Broad experience in Household and Motor business in a range of roles covering underwriting, loss adjusting and surveying [email protected] Richard Hull Claims Handler Joined: Over 20 years experience in both the Lloyd s and company markets [email protected] John Delgaty Claims Handler Joined: Over 10 years experience working in both UK general insurance and Lloyd s. In previous roles John also had responsibility for training and development [email protected] 10 11

8 TECHNICAL CLAIMS SERVICES Our Technical Claims Services Unit was formed in August We identified that our skilled adjusters were becoming burdened with administrative tasks that took them away from their core function of resolving claims. We created a centre of excellence to provide skilled technical support to the adjustment function across all classes of business staffed by people who are conversant with claims procedures and processes. From those beginnings the team has grown to embrace all aspects of the claims operational function, from bordereaux monitoring and processing to diary maintenance and adjuster appointments. Lauren Moore Senior Technical Claims Handler Joined: Since joining Canopius Lauren was appointed to the role of senior administrator of the technical claims team in She is committed to providing excellent administrative support to the claims handlers so they can concentrate on handling claims [email protected] Kay Thomas Technical Claims Handler [email protected] Molly Barry Technical Claims Handler [email protected] Robyn Hopwood Technical Claims Handler [email protected] 12 13

9 Canopius Managing Agents Limited Gallery 9 One Lime Street London EC3M 7HA