MAINTENANCE AND WARRANTY GUIDE

Transcription

1 MAINTENANCE AND WARRANTY GUIDE 15A_CCE0030_Anglais-SPE.indd Couv1 14/11/ :26:08

2 CITROËN CONTRACTUAL WARRANTIES CERTIFICATE CITROËN contractual warranties This certificate must be completed and stamped by the selling dealer in order to validate the CITROËN contractual warranties. Application of the said warranties is dependent on the carrying out of periodic maintenance, as detailed in your service schedule, evidence of this being provided by the completed counterfoils in this booklet. The CITROËN contractual warranties take effect from the effective day of delivery of the new vehicle to the customer (warranty start date entered on this page). Details of the CITROËN contractual warranties provided for the customer s vehicle and their conditions of application are given in this booklet. SELLING DEALER Vehicle prepared according to the schedule defined by the manufacturer. IDENTIFICATION OF THE VEHICLE V.I.N. Warranty start date Warranty end date Model: Fuel: Engine: Power output: kw/hp Country: Dealer account number: STAMP OF THE CITROËN SELLING DEALER Registration: The routine servicing plan specific to your vehicle was given to you at handover. This document can be found in your vehicle s handbook pack. If this document is missing, - your dealer or any CITROËN Authorised Repairer will be able to supply a replacement You are advised to retain any invoices or documents relating to work carried out on your vehicle. In the event of resale of the vehicle, please ensure that all of the vehicle documents are given to the new owner. 15A_CCE0030_Anglais-SPE.indd Couv2 14/11/ :26:08

3 CONTENTS If your vehicle has the CITROËN etouch system, use the localised assistance call service button For all your information requirements: CUSTOMER CONTACT CENTRE CITROËN UK LTD Pinley House 2 Sunbeam Way Coventry CV3 1ND I II III IV This booklet is an integral part of the handbook pack for your vehicle: it presents the warranty conditions and the maintenance operations required on your vehicle. CITROËN contractual warranties certificate Inside cover Welcome.... p. 2 Warranties, conditions of sale p. 3-9 The CITROËN contractual warranties at a glance p. 3 Manufacturing defects contractual warranty... p. 4-6 Paintwork contractual warranty p. 7 Anti-perforation contractual warranty p. 8-9 CITROËN routine servicing p Maintenance recommendations p Maintenance of the bodywork p Maintenance of leather interiors p. 20 Lubricants: recommendations p Service record p Anti-perforation contractual warranty inspections p CITROËN services p. 31 CITROËN Parts and Accessories - CITROËN Assistance p. 32 to 33 CITROËN European Assistance p. 34 Additional One Year of Warranty provided by UK Dealers for vehicles sold and registered in the UK p. 35 Odometer replacement - Change of address or ownership p A_CCE0030_Anglais-SPE.indd 1 14/11/ :26:08

4 WELCOME Dear CITROËN customer I When you acquired your new vehicle, your CITROËN dealer explained to you the operation of the vehicle and the various CITROËN user documents and services available, aimed at simplifying your life and use of the vehicle: To learn about your vehicle, the owner s handbook. To meet your specifi c needs and help you manage your motoring budget, the various CITROËN services related to servicing / repair and the CITROËN service contracts offer a range of personalised services. To offer optimum use and reliability, your contact in the Service department. CITROËN recommends that you have the servicing and maintenance operations carried out by a member of the CITROËN repairer network authorised for this purpose. They will be able to advise you on the servicing plan best suited to your use of your vehicle. To look after your vehicle, the CITROËN Maintenance and Warranty Guide and the servicing plan specifi c to your vehicle (see inside cover), giving the details and conditions of validity of the various warranties: The recommended mileage and time intervals for servicing and maintenance operations. The mileage interval chosen for oil changes is based on the use of semi-synthetic or synthetic engine oil. The content of the routine servicing recommended for your vehicle depending on age, mileage and equipment, to maintain a record of the servicing carried out on your vehicle and for the validity of your warranties. CITROËN invites you to present your Maintenance and Warranty Guide whenever having any work done on your vehicle. CITROËN invites you to discover the world of CITROËN to help you enjoy your motoring. 2 15A_CCE0030_Anglais-SPE.indd 2 14/11/ :26:09

5 THE CITROËN CONTRACTUAL WARRANTIES AT A GLANCE MANUFACTURING DEFECTS CONTRACTUAL WARRANTY: All parts (except routine servicing parts and wearing parts) PAINTWORK CONTRACTUAL WARRANTY: Original bodywork paint or lacquer defect ANTI-PERFORATION CONTRACTUAL WARRANTY: Perforation caused by corrosion from the inside CITROËN ASSISTANCE: Breakdown that immobilises the vehicle, covered by the contractual warranty Sale date 1 year 2 years + 1 year 2 years CV* 3 years PV* 5 years CV* 12 years PV* years * PV: Private Vehicle, CV: Commercial Vehicle I For details of the 3rd year contractual warranty see page 35. The provisions common to the different CITROËN contractual warranties: Your new vehicle is covered by each of the CITROËN contractual warranties from the warranty start date entered in the warranty certificate in the servicing booklet, for the period indicated and without mileage limit, unless particular provisions to the contrary apply, which have been brought to your attention. In order to benefit from having work carried out on your vehicle free of charge under the various CITROËN contractual warranties, you must entrust such work only to a CITROËN authorised repairer. The benefits of the CITROËN contractual warranties are not subject to repairs and servicing that are not covered by these warranties having been carried out by a CITROËN authorised repairer. The provisions of the CITROËN contractual warranties do not reduce or exclude the legal guarantee against hidden defects and the legal guarantee of conformity that benefit the consumer. The CITROËN contractual warranties are applicable for as long as your vehicle remains registered and driven in the countries of the European Union* or in the following countries or territories: Albania, Andorra, Bosnia Herzegovina, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Vatican. If your vehicle is resold, its successive purchasers will benefit from the various CITROËN contractual warranties until their respective dates of expiry, provided that the conditions of application of these warranties have been fulfilled by you and each of them. For this reason, you undertake to inform your purchaser of the conditions of application of these warranties. * at the time of printing the Maintenance and Warranty Guide, the European Union consists of the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. 3 15A_CCE0030_Anglais-SPE.indd 3 14/11/ :26:09

6 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY I In addition to the legal guarantee against hidden defects, CITROËN UK LTD - Pinley House, 2 Sunbeam Way, Coventry CV3 1ND - guarantees your new vehicle against all manufacturing defects for a period of 2 years with no mileage limit, unless particular provisions to the contrary apply, which have been brought to your attention, from the date of its delivery to you personally or to your representative. This date is shown on the "Certificate of warranty" in the "Maintenance and Warranty Guide" which was given to you with the vehicle. What the manufacturing defects contractual warranty covers: Other than the restrictions mentioned below, your vehicle s contractual warranty covers the repair or replacement, free of charge, of the parts recognised to be faulty by CITROËN or its representative as well as the labour necessary to repair the vehicle. This operation may be performed using either new parts or standard exchange parts at the sole discretion of the manufacturer or of its representative. Also, if your vehicle is immobilised as a result of a breakdown covered by the warranty, CITROËN or its representative will cover any costs of repair on the spot or of recovery of your vehicle to the nearest CITROËN authorised repairer over a maximum distance of 60 miles. Please note that: work carried out under the contractual warranty does not have the effect of extending the warranty. In particular, the replacement of a part during work carried out under warranty does not extend the period of cover of the warranty. The contractual warranty covering the replaced parts expires on the date of expiry of your vehicle s warranty. parts replaced under the contractual warranty become the property of CITROËN A_CCE0030_Anglais-SPE.indd 4 14/11/ :26:09

7 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY What the manufacturing defects contractual warranty does not cover: I Maintenance and adjustments: maintenance and servicing operations necessary for the correct operation of your vehicle, mentioned in the Maintenance and Warranty Guide, the addition of additive and the replacement of the particle emission filter at the appropriate mileages and the replacement of consumable parts such as the oil, air, fuel or passenger compartment filters, adjustments or resets (tracking, wheel balancing, front suspension, doors, etc.) the replacement of parts that are subject to normal wear associated with the use of the vehicle, its mileage or its geographic or climatic environment, if this replacement is not the consequence of a fault. This concerns the following parts: brake pads, linings and discs, tyres, clutch, drive belts, suspension dampers, wiper blades, sparking plugs, bulbs, dry cell batteries and fuses, ball joints, wheel bearings, floor carpets. Use of the vehicle: vibration and noise linked with the operation of the vehicle, deterioration such as discolouration, alteration or distortion of parts due to normal ageing, damage caused by the use of fluids, parts or accessories which are not genuine or of equivalent quality, as well as the use of unsuitable or poor quality fuels and the use of any additional additive not recommended by CITROËN, damage caused by natural phenomena, hail, flooding, lightning, storms or other atmospheric hazards, as well as damage caused by accidents, fire or theft, the consequences of repairs, conversions or modifications which may have been carried out on your vehicle by companies which are not approved by the manufacturer, as well as the consequences of fitting accessories which are not approved by the latter, the tyres, which are guaranteed directly by their respective manufacturer. The CITROËN network will be able to assist you in approaching the latter, any other costs which are not specifically covered by this contractual warranty or by the legal guarantee, in particular the costs incurred as a result of the vehicle being off the road, such as loss of enjoyment or use, A_CCE0030_Anglais-SPE.indd 5 14/11/ :26:10

8 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY I What you should do to benefit fully from this contractual warranty Present your vehicle s up-to-date "Maintenance and Warranty Guide", including the warranty certificate in particular, duly completed by the dealership which sold the vehicle. Have the vehicle maintained and serviced in strict conformity with CITROËN s instructions (and within a tolerance of 30 days or 1,500 miles for routine services) and be able to provide proof of this (maintenance records, invoices, etc.). On detection of a defect, your vehicle should be taken for repair to a CITROËN authorised repairer during normal opening hours. The aim of this measure is to maintain your safety and that of your passengers, as well as preventing the defect experienced becoming worse, which could lead to the need for more extensive repairs than were originally required. Consequently, the manufacturing defects contractual warranty does not cover a defect and its consequences where you have not taken action as soon as the said defect was detected. You must also accept any invitation from an authorised repairer of the marque to have your vehicle repaired immediately. Non-compliance with these rules would render you responsible for any consequence, direct or indirect, that might arise concerning the correct operation of you vehicle. You would lose the benefit of this contractual warranty in the following cases: 6 If modifications or adaptations have been carried out on your vehicle which are neither provided for nor authorised by CITROËN or which have been carried out without complying with the technical instructions defined by the latter, the defect is due to negligence on the part of the user or to failure to observe instructions shown in the handbook or maintenance guide, if your vehicle has been used in abnormal circumstances or in competition or if it has been overloaded, even for a short time, if your vehicle s odometer has been modified or its actual mileage cannot be established with certainty. (If the odometer is replaced, the "odometer replacement form" in the "Maintenance and Warranty Guide" must be completed by an authorised repairer of the CITROËN marque). 15A_CCE0030_Anglais-SPE.indd 6 14/11/ :26:14

9 PAINTWORK CONTRACTUAL WARRANTY In addition to the manufacturing defects contractual warranty, CITROËN guarantees your vehicle against any defects in the original paint and lacquer on the bodywork, from the warranty start date entered on the "warranty certificate" in the servicing booklet for: - 3 years in the case of a passenger vehicle, - 2 years in the case of a commercial vehicle. I What the paintwork contractual warranty covers What the paintwork contractual warranty does not cover: The paintwork contractual warranty covers the complete or partial refinishing of the paint or lacquer, necessary to rectify a defect recognised by CITROËN or its representative. This warranty applies subject to the express condition that your vehicle has always been maintained in accordance with the schedule defined by CITROËN and that the repair of any damage has been carried out in strict compliance with the manufacturer s standards. In order to continue to benefit from the CITROËN paintwork warranty, you are obliged to have damage due to external causes repaired within two months after its discovery, at your own expense. damage to body paintwork or lacquer caused by the environment, such as atmospheric, chemical, animal or vegetable residues, sand, salt, projections of gravel or natural phenomena (e.g. hailstones, floods) and other external factors (whether or not the result of an accident), damage caused by negligence on the part of the user, late presentation of the fault to be remedied or failure to observe the manufacturer s recommendations, damage resulting from events not covered by the contractual warranty, the consequences of repairs, conversions or modifications carried out by firms not approved by the manufacturer. 7 15A_CCE0030_Anglais-SPE.indd 7 14/11/ :26:15

10 ANTI-PERFORATION CONTRACTUAL WARRANTY I CITROËN guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the date of delivery shown on the "Certificate of warranty" in the "Maintenance and Warranty Guide" for a duration of: - 12 years in the case of a passenger vehicle, - 5 years in the case of a commercial vehicle. What the anti-perforation contractual warranty covers The anti-perforation contractual warranty covers the repair or replacement of components acknowledged to be faulty by CITROËN or its representative, on which a perforation due to corrosion appears. This warranty is applicable subject to the express condition that the vehicle has at all times been repaired in strict accordance with the manufacturer s standards and that the customer has had such repairs carried out in good time: 1) routine servicing referred to in the Maintenance and Warranty Guide, 2) the anti-perforation contractual warranty inspections presented below, and 3) work to repair damage to the vehicle, if any. The maintenance cycle for the anti-perforation contractual warranty stipulates four periodic inspections, at your cost, to be carried out without fail 4 years after the start date of the anti-perforation warranty for passenger vehicles or 2 years after this date for contractual vehicles, and thereafter every 2 years for all vehicles. During these inspections, after washing the vehicle thoroughly if necessary, the repairer will check its condition, determine whether any repairs are required, and carry out those that may be covered by the CITROËN anti-perforation contractual warranty. Deterioration due to external causes liable to provoke corrosion will be pointed out and noted on the pages of the servicing booklet provided for this purpose. Please note that: Any repairs to the bodywork (following an accident, damage, etc.) must always be followed by an inspection to be carried out under the same conditions. You are required to have damage due to external causes repaired in compliance with the standards established by CITROËN within two months following the inspections, at your own expense. This repair will be recorded in the servicing booklet specifying the company name of the repairer, the date of the repair, the mileage of the vehicle and the invoice number for the work. Presentation of this servicing booklet, duly completed at the periodic inspections, will be required for any claim under the CITROËN anti-perforation contractual warranty. 8 15A_CCE0030_Anglais-SPE.indd 8 14/11/ :26:15

11 ANTI-PERFORATION CONTRACTUAL WARRANTY What the anti-perforation contractual warranty does not cover: I damage due to negligence on the part of the user or failure to observe the manufacturer s recommendations, damage resulting from events not covered by the contractual warranty, the consequences of the destruction of anti-perforation protection products by an additional treatment not specified in the maintenance plan, the consequences of repairs, conversions or modifications carried out by firms not approved by the manufacturer, corrosion resulting from the fitting of accessories not approved by the manufacturer and / or installed contrary to the latter s instructions, bodywork conversions carried out on the vehicle, as well as tippers and loading platforms in the case of a commercial vehicle, wheels and mechanical components that are not an integral part of the bodywork. 9 15A_CCE0030_Anglais-SPE.indd 9 14/11/ :26:16

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15 CITROËN ROUTINE SERVICING In order to maintain the optimum operation of your vehicle, as regards its safety, performance and comfort, it is essential to follow the servicing programme associated with it. This comprises checks, topping up of fluids and operations that are essential to the correct functioning of your vehicle. The content and frequency of servicing depend on the mileage and age of your vehicle. It is essential to use the first of the two periods reached. If one or more of the following arduous conditions of use apply to you, a specific servicing plan will be needed: continuous door to door use urban use (as a taxi, ambulance, average speed below 12 mph, driving school). repeated short journeys (below 6 miles) with cold engine (after stopping over 1 hour) extended use in: dusty countries countries where the fuel does not meet CITROËN recommendations use, even occasional, of B20 or B30 type biofuel (Diesel engines) The routine servicing plan specific to your vehicle was given to you at handover. This document can be found in your vehicle s handbook pack. If this document is missing, - your dealer or any CITROËN Authorised Repairer will be able to supply a replacement Keeping to the CITROËN service programme is an essential requirement during the warranty period of your vehicle and for all vehicles under a Service Contract. II 13 15A_CCE0030_Anglais-SPE.indd 13 14/11/ :26:17

16 CITROËN ROUTINE SERVICING The CITROËN services comprise a certain number of systematic operations applicable to all vehicles at every service, and additional operations that depend on the vehicle, its age and its mileage. Checks in the vehicle (horn, handbrake, etc.) II Principal systematic operations for all vehicles * depending on equipment. Use-by-date for the temporary puncture repair kit* Checks underneath the vehicle, including: - safety checks (brakes, steering, etc.) - environmental checks (leaks from the vehicle systems, from the gearbox, etc.) - visual inspection of lane departure warning system sensors* Checks around the vehicle (condition of the tyres, of the headlamps and lights, etc.) Checks under the bonnet, including topping-up the fluids if necessary (washer fluid, etc.) Checks to comply with the legislation in force in each country (excluding the statutory vehicle test) Diagnostics of the ECUs Bleed the Diesel fuel filter* Change the engine oil Replace the oil filter Update the service indicator 14 15A_CCE0030_Anglais-SPE.indd 14 14/11/ :26:17

17 MAINTENANCE RECOMMENDATIONS Engine oil level Timing belt and ancillary drive belt Servicing the HDi particle filter system Check the engine oil level regularly (every 1,000 to 1,500 miles) depending on the use of your vehicle, topping up if necessary with a recommended oil (see pages 22-23). Topping up the engine oil between services is normal. An oil level that is too low or too high introduces the risk of serious damage to your engine. The engine timing belt and the ancillary drive belt have to resist different stresses when the engine starts and when the engine stops. As a result it is normal for them to wear. A faulty timing belt or ancillary drive belt can affect the operation of the engine and stop it working correctly. Please therefore refer to your vehicle's servicing plan for the maintenance recommendations on these components. To ensure optimum operation of the particle filter, CITROËN recommends the use of TOTAL QUARTZ INEO FIRST 0W30 ou TOTAL ACTIVA / QUARTZ INEO ECS 5W30, or any other oil meeting the PSA PEUGEOT CITROËN B or B standard. The use of additives such as cleaners or metalisers is prohibited. II Tyres Check the tyre pressures regularly. Check the tread wear as well, using the visual wear indicators in the tyre treads. When the wear indicators are no longer visible below the tread pattern, the remaining tread depth is less than 1.6 millimetres. The tyres must then be replaced.. Shock absorbers It can be difficult for the user to identify worn shock absorbers. However, their condition greatly affects braking performance and road holding. Regular checks by a professional are therefore necessary, for your safety as well as for your driving comfort. Lighting and signalling The replacement of a single bulb, particularly when that bulb has failed, always leads to an imbalance in the lighting, then soon afterwards, the replacement of the bulb on the other side. Always consider replacing bulbs in pairs A_CCE0030_Anglais-SPE.indd 15 14/11/ :26:17

18 MAINTENANCE RECOMMENDATIONS Wiper blades A regular check on condition and cleaning with a damp cloth will prolong their life. Annual replacement will give you the best vision on the road and avoid scratching the windscreen. II Air conditioning system Your vehicle is fitted with an air-conditioning system which increases your comfort level by allowing you to select a pleasant temperature in your vehicle, therefore reducing stress and tiredness. By guaranteeing effective demisting, this equipment helps to make your journeys safe. Fitted with a passenger compartment filter, it contributes to the air quality in the vehicle, while filtering out certain pollutants, as well as dust and pollen particles. It thereby minimises allergic symptoms, and with an active carbon filter, unpleasant odours. Having an annual check carried out allows you to make sure that your air conditioning system is working correctly, taking into account the specific usage conditions of your vehicle A_CCE0030_Anglais-SPE.indd 16 14/11/ :26:18

19 MAINTENANCE RECOMMENDATIONS Maintenance of the bodywork (gloss and pearlescent paint) CITROËN has made use of the best technologies to ensure that your vehicle s paint looks impeccable and has the best possible resistance to external attack. It is now up to you to care for your bodywork. Appropriate maintenance means you can retain the protective characteristics of the paint and keep its original lustre. This will help you to maintain the value of your vehicle over many years. LOOKING AFTER YOUR BODYWORK WHEN HOW SPECIAL PRECAUTIONS TO TAKE RECOMMENDED PRODUCTS Washing the bodywork: Remove dirt, dust, mud, bird droppings, tree resin, insect secretions, pollen, tar Frequently As soon as possible for bird droppings, resin, insect secretions, pollen and tar which contain chemicals that attack paintwork Washing by hand OR High-pressure washing OR Washing in an automatic car wash with rollers Washing by hand: Remove dust liable to cause scratching by rinsing the vehicle thoroughly before rubbing down. After washing and rinsing, dry the vehicle with a chamois leather to avoid chalky residues. Do not use sponges with an abrasive surface. High-pressure washing: Observe the recommended minimum distance of the spray nozzle from the vehicle (30 cm), particularly where there is stone chipping and around stickers and parking sensors. Washing in an automatic car wash with rollers: Do not use stations where the brushes are poorly maintained and liable to cause micro-scratches, which are particularly visible on dark colours. Do not rub the bodywork when dry. Do not wash in direct sunlight or extremely cold temperatures. Wash more frequently in winter, in areas near the sea or close to industrial establishments (etc.), to remove iodized deposits, mud, soot and fertilizer salts which are highly corrosive. Clean the underside of the body and wheel arches thoroughly. Clean sponges, Gentle shampoo, Chamois leathers, Microfibre fabrics. II Some stains (tar, etc.) may necessitate additional measures. Do not attempt to rub off dried tar, bird droppings, resin, etc. directly. Rinse deposits thoroughly before removing. Do not use solvents or petrol. Tar removal product, Insect removal product, Clean rag, Clean water. Cleaning chrome finishers: Do not use abrasive cleaners or chemical solvents. PH-neutral soapy water, wipe with a dry soft cloth A_CCE0030_Anglais-SPE.indd 17 14/11/ :26:18

20 MAINTENANCE RECOMMENDATIONS LOOKING AFTER YOUR BODYWORK WHEN HOW SPECIAL PRECAUTIONS TO TAKE RECOMMENDED PRODUCTS II Protecting the paintwork: Limit and prevent dirt build-up At least twice a year (before and after winter) OR through regular use of automatic car wash programmes with waxing OR after each polishing Polishing by hand OR in an automatic car wash with added wax Before polishing, the vehicle must be perfectly clean and dry. Do not apply in direct sunlight. Observe the instructions for use of the product. Do not apply the product to plastic or rubber. Buffing product recommended by the network (without abrasive) Cotton Microfibre fabrics Remove micro-scratches Only if micro-scratches are visible Polishing by hand or contact the network Before polishing, the vehicle must be perfectly clean and dry. Use of a polish with an excessive abrasive charge or the inappropriate use of a polishing machine may leave marks and/or damage the lustre of the paintwork. Observe the instructions for use of the product used. Do not apply the product to plastic or rubber. After polishing the vehicle must be buffed. Polish recommended by the network Cotton Microfibre fabrics Repair minor damage to the paintwork: Scratches, chips, gravel impact Quickly if bare metal is visible to avoid corrosion Retouching pen for paintwork. If bare metal is visible, contact the network. Read the conditions of use of the product for the repair of superficial blemishes. Retouching pen for paintwork available in colours specific to the Marque Do not use solvents, petrol or oil to clean the bodywork. After washing, apply the brakes gradually to remove water from the brake linings. Do not wash under the bonnet with a high-pressure jet A_CCE0030_Anglais-SPE.indd 18 14/11/ :26:18

21 MAINTENANCE RECOMMENDATIONS Maintenance of the bodywork (matt and textured paint) Specific advice on the maintenance of matt paint* Never clean the paint without water. Never use an automatic car wash with brushes. Never polish the vehicle, or the alloy wheels. This will cause bright areas in the paint. Never use paint cleaners, abrasive products or polishes, or bright paint protection products (e.g. wax) to care for the paintwork. These products are only suitable for bright finishes. Using them on vehicles with matt finish seriously damages the surface of the vehicle and in particular will cause irreversible stained or bright areas to appear. Do not use high pressure jet wash lances fitted with brushes; they may scratch the paint. Never select a wash programme that finishes with hot wax. II Specific advice on the maintenance of textured paint* Apply the advice given in the Maintenance recommendations for matt paint, with the exception of Never use an automatic car wash with brushes, which need not be followed for textured paint. (*) : Available according to version, trim level and the specification for the country of sale A_CCE0030_Anglais-SPE.indd 19 14/11/ :26:18

22 MAINTENANCE RECOMMENDATIONS II Maintenance of leather interiors The leathers used have been developed by CITROËN using the best technologies to ensure better longevity, optimal comfort and good resistance to external wear. Leather is a natural product and requires certain precautions for use and maintenance. It s up to you therefore to take care of your leather interior. Appropriate regular maintenance is essential to preserve the longevity of leather. It needs to be protected and nourished in order to retain its suppleness and original appearance. WHAT TO DO TO MAINTAIN YOUR LEATHER WHEN HOW SPECIAL PRECAUTIONS TO TAKE Before cleaning leather, you should remove any residues which may scratch the leather while it is being cleaned. RECOMMENDED PRODUCTS Clean Regularly and as required Hand wash To clean leather, moisten a soft cloth with soapy water, then gently rub the surface of the leather. Don t rub too hard. After cleaning, dry the leather thoroughly with a soft cloth. For grease stains, NEVER clean greasy leather with a liquid, you should first soak up the stain (with a sponge or Terre de Sommières [fine clay powder] for example). In the case of a liquid stain, quickly soak up the moisture with a cloth or absorbent paper to prevent the liquid soaking into the leather. Then clean if necessary. Sponge Soap neutral ph Soft cloth Remove dust 2 to 3 times a year Hand wash Clean the leather with a cloth lightly moistened with clear water to clean the pores of dust, without rubbing too hard and avoiding chalky water. Soft cloth Maintain Every year By hand Remove dust from the leather and clean it before applying any cleaning products. Special product for leather 20 Do not use solvents, detergents, petrol, pure alcohol or cleaning products to clean leather. For semi-leather, be careful not to damage other materials with leather cleaning products (textile, alcantara, etc.). For more serious damage (burns, etc.) consult a CITROËN authorised repairer who will be able to advise you. 15A_CCE0030_Anglais-SPE.indd 20 14/11/ :26:20

23 TOTAL & CITROËN A DYNAMIC PARTNERSHIP, LOOKING TO THE FUTURE. For more than 45 years, TOTAL and CITROËN have shared common values: excellence, creativity and technological innovation. It is in this same spirit that TOTAL has developed a range of TOTAL QUARTZ lubricants adapted to CITROËN engines, making them ever more fuel efficient and environmentally friendly. TOTAL and CITROËN test the reliability and performance of their products in motorsport under extreme conditions. Choose TOTAL QUARTZ lubricants for servicing your vehicle; they are your assurance of optimum engine life and performance. CITROËN prefers 15A_CCE0030_Anglais-SPE.indd 21 14/11/ :26:20

24 LUBRICANTS: RECOMMENDATIONS CITROËN prefers Engine oils meeting PSA PEUGEOT CITROËN standards have a higher specification than that defined in the ACEA (Association of European Motor Manufacturers) standards. They meet the demands of the latest technical innovations in your vehicle and optimise the functioning of CITROËN engines (performance, emissions, fuel economy, service life and wear). Only use lubricants meeting the PSA PEUGEOT CITROËN standard for oil changes on your vehicle. For topping up only, the ACEA standard to observe is: C2 as first choice, or C3 Don t hesitate to contact your CITROËN Authorised Repairer for more information. Viscosity ranges according to ambient temperatures. III 22 15A_CCE0030_Anglais-SPE.indd 22 14/11/ :26:26

25 LUBRICANTS: RECOMMENDATIONS CITROËN prefers OIL DESCRIPTION SAE grade SEMI-SYNTHETIC 10W-40 SYNTHETIC 5W-40 SYNTHETIC ANTI POLLUTION 5W-30 SYNTHETIC ANTI POLLUTION 0W-30 PSA PEUGEOT CITROËN standards B B B B Engines Recommended oils TOTAL ACTIVA TOTAL QUARTZ W-40 TOTAL ACTIVA TOTAL QUARTZ W-40 TOTAL ACTIVA TOTAL QUARTZ INEO ECS 5W-30 TOTAL QUARTZ INEO FIRST 0W-30 (RECOMMENDED) 1.0 VTi o o 1.0 and 1.2 PureTech o o o o Petrol 1.4 and 1.6 VTi/THP Euro PureTech Turbo 1.6 THP Euro6 Other engines o o o o o o o III HDI FAP: (204 HP) - V6 o o HDI FAP: (EXCEPT 204 HP) o Blue HDi Euro 6 (AdBlue ) o Other engines o o o authorised TOTAL is the only brand which offers a complete range of products which are approved by PSA PEUGEOT CITROËN and recommended for the servicing of CITROËN vehicles. The new oil TOTAL QUARTZ INEO FIRST 0W30 is the product recommended by CITROËN for reducing fuel consumption and CO 2 / pollutant emissions. Diesel 23 15A_CCE0030_Anglais-SPE.indd 23 14/11/ :26:27

26 SERVICE RECORD The following pages are designed to be stamped with the sales stamp of the automobile repair professional who services your CITROËN. Have the boxes below (date, mileage, next service, etc.) completed, according to your operating conditions, by the automobile repair professional you have chosen. We recommend that you keep the invoices and documents that relate to the maintenance carried out on your vehicle. If the vehicle is sold, it is necessary to hand all the vehicle documents to the new owner. Having the routine services carried out is a compulsory requirement to meet the conditions of the manufacturer s warranty. III Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp 24 Next service at miles or on / / Next service at miles or on / / 15A_CCE0030_Anglais-SPE.indd 24 14/11/ :26:28

27 SERVICE RECORD Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions III Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / 25 15A_CCE0030_Anglais-SPE.indd 25 14/11/ :26:28

28 SERVICE RECORD Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / III Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp 26 Next service at miles or on / / Next service at miles or on / / 15A_CCE0030_Anglais-SPE.indd 26 14/11/ :26:28

29 SERVICE RECORD Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions III Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / 27 15A_CCE0030_Anglais-SPE.indd 27 14/11/ :26:28

30 SERVICE RECORD Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp Next service at miles or on / / Next service at miles or on / / III Date: / / Mileage: Normal Conditions Arduous Conditions Date: / / Mileage: Normal Conditions Arduous Conditions Routine service Dealership stamp Routine service Dealership stamp 28 Next service at miles or on / / Next service at miles or on / / 15A_CCE0030_Anglais-SPE.indd 28 14/11/ :26:28

31 ANTI-PERFORATION CONTRACTUAL WARRANTY INSPECTIONS CHECKS TO BE CARRIED OUT 1 st 2 nd 3 rd 4 th Passenger vehicles: 4 years after date of first registration 6 years after date of first registration 8 years after date of first registration 10 years after date of first registration Commercial vehicles: after 2 years after 4 years - - Presentation of inspection coupons, duly completed by the repairer who carried out the inspection, will be required for all claims under the anti-perforation contractual warranty. FIRST ANTI-PERFORATION INSPECTION Date: Mileage: SECOND ANTI-PERFORATION INSPECTION Date: Mileage: Repairs envisaged under the anti-perforation contractual warranty O yes O no Repairs envisaged under the anti-perforation contractual warranty O yes O no BODY REPAIRS RECOMMENDED TO THE CUSTOMER: Inspection job No: Defect: BODY REPAIRS CARRIED OUT: Defect N : Date: BODY REPAIRS RECOMMENDED TO THE CUSTOMER: Inspection job No: Defect: BODY REPAIRS CARRIED OUT: Constat N : Date: DEALERSHIP STAMP DEALERSHIP STAMP III Defect N : Date: Defect N : Date: DEALERSHIP STAMP DEALERSHIP STAMP DEALERSHIP STAMP DEALERSHIP STAMP NEXT ROUTINE SERVICE NEXT ROUTINE SERVICE before: before: A_CCE0030_Anglais-SPE.indd 29 14/11/ :26:28

32 ANTI-PERFORATION CONTRACTUAL WARRANTY INSPECTIONS Wash if necessary (bodywork, underbody, wheel arches) and Anti-Perforation check (chargeable at local rate). THIRD ANTI-PERFORATION INSPECTION Date: Mileage: Repairs envisaged under the anti-perforation contractual warranty O yes O no FOURTH ANTI-PERFORATION INSPECTION Date: Mileage: Repairs envisaged under the anti-perforation contractual warranty O yes O no BODY REPAIRS RECOMMENDED TO THE CUSTOMER: Inspection job No: Defect: BODY REPAIRS CARRIED OUT: Defect N : Date: BODY REPAIRS RECOMMENDED TO THE CUSTOMER: Inspection job No: Defect: BODY REPAIRS CARRIED OUT: Defect N : Date: III DEALERSHIP STAMP DEALERSHIP STAMP Defect N : Date: Defect N : Date: DEALERSHIP STAMP DEALERSHIP STAMP DEALERSHIP STAMP DEALERSHIP STAMP 30 NEXT ROUTINE SERVICE before: NEXT ROUTINE SERVICE before: A_CCE0030_Anglais-SPE.indd 30 14/11/ :26:28

33 CITROËN SERVICES CITROËN opens the door to a new generation of services supporting you and your vehicle. The range of CITROËN Services include the following: CITROËN Extended Warranty: extend your vehicle's warranty to continue your care-free motoring into the 4 th or 4 th & 5 th years. CITROËN Fixed Servicing Package: lasts for 36 months or 35,000 miles (whichever occurs sooner) and provides all your vehicle s servicing needs. Included are all annual services along with a brake fluid change in year two. CITROËN Flexible Servicing Package: this flexible package, which can last up to 60 months or 100,000 miles, has been tailored to provide you with the benefit of annual servicing. CITROËN Maintenance Package: the features of this package are the inclusion of all annual services including general maintenance, the replacement of wear and tear parts (brakes, wipers etc.), MOT Tests(s) and CITROËN Roadside Assistance. You can also add the option of replacement tyres and/or replacement vehicle whilst yours is being serviced / MOT d to your package. Recognised throughout the CITROËN network, you have the assurance of being cared for anywhere you drive. A range of Services: flexibility of choice and helping you budget against foreseen or unforeseen expenditure, and offering long-term care-free motoring, CITROËN gives you the choice. For more information on the Services available to you (Extended Warranty, offers, assistance, accessories etc.), speak with your local dealer or visit us online at IV 31 15A_CCE0030_Anglais-SPE.indd 31 14/11/ :26:29

34 CITROËN PARTS & ACCESSORIES CITROËN ASSISTANCE You want to be assured of a wide choice of genuine CITROËN parts and accessories! Welcome to CITROËN Assistance - Roadside Assistance Extending your CITROËN Assistance cover For complete peace of mind you can purchase Citroën Assistance Plus to cover all nonvehicle faults for 20 per year. GENUINE CITROËN PARTS are designed, manufactured and fitted in line with the vehicle specification and identical to those fitted at the factory. Genuine CITROËN parts increase and improve the life of your vehicle and give you the added reassurances and security you deserve. For Roadside Assistance in the UK please call Your new CITROËN, when supplied by the official CITROËN UK dealer network, is covered for 12 months from the date of first registration. While the CITROËN Assistance programme aims to give you care-free motoring, it only provides assistance in relation to manufacturerbased or mechanical faults on your CITROËN. It does not provide assistance for certain nonvehicle faults such as : the use of incorrect fuel, or lack of fuel wheel changes, punctured tyres instances where keys have been locked inside the vehicle, lost or stolen. Road Traffic Accidents We will arrange assistance if requested, but the responsibility of paying for assistance remains with you or the nominated driver. The price for a non-vehicle fault incident (as at January 2015) is 120 per incident. If you would like to purchase Citroën Assistance Plus or would like to extend your assistance for a further 2 years, call IV CITROËN accessories No matter what vehicle you have, CITROËN has a wide range of accessories specially designed to meet your needs. The range has been designed around our mantra of safety, quality and style. Our innovative, high performance accessories and fresh ideas mean that you could be driving the CITROËN of your dreams. This service is free of charge for the first year and is available 24 hours a day. Summary details of the benefits of CITROËN Assistance are set out in the following pages. Should you require a full set of terms and conditions, please contact Citroën Customer Relations on or [email protected] Please see the section on European Cover on page 34 for telephone numbers outside the UK A_CCE0030_Anglais-SPE.indd 32 14/11/ :26:29

35 CITROËN ASSISTANCE SERVICES In the event that you require assistance, simply ring this freephone number and give the following details : Your name Your vehicle registration number Your current mileage reading The model and colour of your vehicle Your exact location (including if possible the road you are on and the nearest road junction) The telephone number of the phone you are using With CITROËN Assistance it does not matter who is driving your vehicle - whether it is driven by you, a family member or any other authorised driver. CITROËN Recovery If your vehicle breaks down more than ¼ mile from your home and a prompt local repair at the roadside is not possible, we will arrange onward travel for you, up to seven passengers and your vehicle to your CITROËN Authorised Repairer or any single destination in the UK mainland or Northern Ireland. This also includes the Isle of Man and the Channel Islands, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions. CITROËN Assistance from home CITROËN Assistance also provides help if you have a problem with your CITROËN at home. If the problem cannot be solved there it will be transported to your nearest CITROËN Authorised Repairer. A replacement hire car In the event that we choose to provide this benefit, we will arrange car hire for up to 2 working days if your CITROËN Authorised Repairer is unable to repair the vehicle within a reasonable amount of time. To qualify for this you will need to show your driving licence and comply with the terms and conditions of the vehicle hire company. These may include a minimum age for the driver and restrictions on any license endorsements. A deposit to cover fuel may be requested. Overnight hotel accommodation In the event that we choose to provide this benefit, we will arrange and pay for overnight accommodation and will transport you and up to seven passengers (provided that this does not exceed the legal seating capacity of the vehicle) to a hotel selected by CITROËN Assistance. CITROËN Roadside Assistance Roadside Assistance is available if your CITROËN is stranded more than ¼ mile from your home or office address following a breakdown. We will seek to repair your CITROËN at the roadside, but if we cannot do so within a reasonable time, it will be taken to the nearest CITROËN Authorised Repairer or, alternatively, to a local destination of your choice. CITROËN Onward Travel In the event that your CITROËN is recovered under CITROËN Recovery we may, at our discretion, provide assistance to enable you and up to seven passengers (provided that this does not exceed the legal seating capacity of the vehicle) to continue your journey. We may (at our discretion) choose to provide you with one of the following: Alternative transport In the event that we choose to provide this benefit we pay for your reasonable onward travel costs by rail, taxi, or coach to a cost limit of up to 100 per person or a total of 300 for the group. Please note that the decision as to which benefit to provide under CITROËN Onward Travel shall be at the absolute discretion of CITROËN Assistance. IV 33 15A_CCE0030_Anglais-SPE.indd 33 14/11/ :26:29

36 CITROËN EUROPEAN ASSISTANCE CITROËN European Cover CITROËN Assistance provides the following services in Europe: Roadside Assistance & Local Recovery Replacement part dispatch Additional accommodation expenses up to 65 per person for one night s accommodation Journey continuation or return home option, up to 750 per party per trip. Vehicle repatriation cost to the UK limited to the current market value of the vehicle Telephone for European assistance: If you require Breakdown Assistance in Europe, you should call one of the following numbers from UK mobiles and abroad: For hard-of-hearing or speech-impaired customers, an SMS text message number is available: You will need to provide your vehicle registration number, mileage, location, contact number and details of the breakdown. Please note that local fees may be payable for drivers involved in incidents on some French roads. These are outside the jurisdiction of Citroën Assistance and are non-refundable. Complaints or Commendations We strive constantly to improve and develop our services, and we greatly appreciate your comments good or bad. If you have a commendation, a complaint or just a comment about Citroën Assistance, please let us know by calling us on (calls are charged at local rates), or by ing: [email protected] Change of ownership If you sell your new Citroën while it is still entitled to Citroën Assistance, the new owner will benefit from whatever period of entitlement is remaining, provided the vehicle is still registered in the UK. Please notify your Dealer of any change in address or ownership. IV 34 15A_CCE0030_Anglais-SPE.indd 34 14/11/ :26:29

37 ADDITIONAL ONE YEAR OF WARRANTY PROVIDED BY UK DEALERS FOR VEHICLES SOLD AND REGISTERED IN THE UK Conditions In addition to CITROËN s two year unlimited mileage Warranty, vehicles supplied by CITROËN UK Ltd and sold and registered in the UK by a CITROËN dealer benefit from an additional one year of Warranty provided by your UK CITROËN Dealer, provided that the vehicle is owned and operated in the UK. Exported vehicles will lose this benefit. This Warranty is dependent upon the manufacturer s recommended servicing being carried out at the time or distance intervals specified in the CITROËN Warranty and Maintenance Guide, subject to the vehicle being driven less than 60,000 miles (100,000 miles for contractual vehicles excluding Motorhomes and other converted vehicles), since first registration. Dispatch Combi and Berlingo Multispace are classified as passenger cars. CITROËN Assistance is not covered within this additional 1-year Warranty but is available from the CITROËN dealer network at the time of purchase of the vehicle. Refer to the section entitled CITROËN Assistance on pages In all other respects, the conditions and exclusions of the additional year of warranty are identical to those of the two year contractual warranty as described in the Maintenance and Warranty Guide provided with each vehicle. The additional one year of warranty excludes the replacement of parts due to normal wear linked to the use of the vehicle, its mileage, or its geographic and climatic environment. In the case of a change of ownership, subsequent owners will benefit from the remaining period of Warranty, up to three years after the date on the Warranty Certificate, provided that the conditions of application have been followed by each of the owners. The cost of any repairs covered by the additional Warranty and carried out by a CITROËN dealer in another country during an overseas visit will be reimbursed by your CITROËN dealer in the UK. IV 35 15A_CCE0030_Anglais-SPE.indd 35 14/11/ :26:29

38 ODOMETER REPLACEMENT and CHANGE OF ADDRESS OR OWNERSHIP If you change address, or if you sell your vehicle, please complete and return this slip to your nearest CITROËN dealer. V.I.N. CHANGE OF ADDRESS SALE OF VEHICLE NEW CONTACT INFORMATION The information below is to be completed if the odometer is replaced (total distance recorder): Date of replacement:.../.../... Mileage of old odometer: V.I.N. Mileage of new odometer: CHANGE OF ADDRESS SALE OF VEHICLE NEW CONTACT INFORMATION Name, address, signature and stamp of repairer that carried out the work: IV V.I.N. CHANGE OF ADDRESS SALE OF VEHICLE NEW CONTACT INFORMATION DEALERSHIP STAMP 36 15A_CCE0030_Anglais-SPE.indd 36 14/11/ :26:30

39 Imp. en U.E. 01/ A_CCE0030_Anglais-SPE.indd Couv3 14/11/ :26:30

40 If your vehicle has the CITROËN etouch system, use the localised assistance call service button Be ready to provide the following information to the assistance call centre: - the precise location of your vehicle: town, street name and number, road number and milepost, visual marker - identification of your vehicle: VIN or chassis number from the registration certificate or visible at the bottom of the windscreen, registration number - your (mobile) telephone number so that the roadside assistance agent can contact you - the number of passengers in the vehicle AN.15CCE0030A CRÉATIVE TECHNOLOGIE 15A_CCE0030_Anglais-SPE.indd Couv4 14/11/ :26:30