ProfileXT, Step One Survey II, Customer Service Profile

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Charity Parker
9 years ago
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1 ch T vics S t D uctio d E ig gi E lth C l i c H m Fi Ho lthc H c su g I ctui f u M t l Est R til R vics S gy holo c T E S CA DY U T S g imgi l op p t C C lth H Hom d yr p om v o u ucs T

2 CHALLENGES Rducig tuov Rcuitig good suppot stff Icsig ttio SOLUTION Th povid lis o svl ssssmts to hlp cuit suppot stff. Excutivs bg with Pofils Stp O Suvy II d Custom Svic Pofil, d lt icopotd PofilXT to hlp dvlop lds. RESULTS PofilXT, Stp O Suvy II, Custom Svic Pofil Hom Hlth C Compy Rducs Tuov I 2010, sio citiz c d housig povid wo th dsigtio of Bst Plc to Wok i its stt o smll ft fo compy tht mo th tipld its siz oly fou ys li. Compy lds miti stdy optios by mpowig ssocits though philosophy of custom svic tht mphsizs spct fo both ssocits d customs. Sic 2006, Pofils ssssmts hv hlpd th c povid tti its gols though cuitmt, cochig, d ttio of th ight mploys. Th sults iclud 41.2 pct dop i tuov duig th ys of mtchig woks to job ols. Sic 2006, Pofils ssssmts hv hlpd th c povid tti its gols though cuitmt, cochig, d ttio of th ight mploys. A bst plc to wok d liv Th c povid s ultimt missio is to povid high-qulity sio housig d c svics to sidts. It opts i 15 stts, d svics g fom ssistd d idpdt livig to skilld usig, iptit hbilittio, d mmoy c. Th ogiztio gw fom 12 fcilitis to 70 umb tht compsss 44 ssistd livig commuitis, 19 skilld usig fcilitis, fiv multilvl timt commuitis, d two hbilittio hospitls lgly though sttgic mgs. CASE STUDY: Hom Hlth C Compy Rducs Tuov Wh th compis mgd, W tid to mbc th philosophy fom ch of th compis, sid th ssistd livig xcutiv, 10- y vt of th hum soucs fild. At ou vy fist ul mtig, w ctd th missio d vlus sttmts. W llowd ch compy to sh wht ws impott to thm, d th icopotd thm ito o missio d vlus sttmt. ductio Th missio sttmt vows to ich th livs of th idividuls who liv d wok [t th compy] by spodig to thi uiqu ds d th uivsl dsi fo digity d spct. Additiolly, th povid committd to ths vlus d sttd thm o its wbsit: Eichig th livs of ch sidt, ptit, d mploy though tmwok Rspctig ch idividul 2

3 Fo ch positio tht w hv t ou compy, w build job ptt. Th ptts bsd o quimts d sstil dutis fo tht pticul positio. It s hug bfit fo us to s th sults bcus dt fom itviw is o-dimsiol. Pomotig ctiv thikig d lig Ldig d svig with humility Accptig d xpctig ccoutbility Povidig compssio d kidss to ou sidts, ptits, d fllow mploys Buildig tust by ctig with itgity Th pssiot pusuit of xcllt c d svic Ths vlus cptu th compy s cultu, th hum soucs xcutiv sid. It givs good ss of who [w ] d wht w hop to chiv fo ou sidts d customs though ou ssocits. Th c povid hs fcilitis loctd i 15 stts: Albm Idi South Coli Akss Ktucky Tss Clifoi Noth Coli Txs Floid Ohio Vigii Gogi Psylvi Wst Vigii Lds miti high stdds of optio coss wid g of th couty with stog giol suppot stff. W ly hvily o pofils to slct ou suppot stff, th HR xcutiv sid. [Th suppot stff] tvl o wkly bsis to povid vlubl suppot d guidc. CASE STUDY: Hom Hlth C Compy Rducs Tuov Th suppot ct ws cogizd i 2010 with th hoo of Bst Plc to Wok i its hom stt fom th Bst Compis Goup. Th judgs bsd thi dcisio o viw of mploy policis d pocdus, d th sults of itl mploy suvy. Assssmts usd Th povid lis o svl ssssmts to hlp cuit suppot stff. Excutivs utiliz Pofils Stp O Suvy II, Custom Svic Pspctiv, d PofilXT. Sic 2006, hiig xcutivs hv ssssd 24,000 pplicts. Th cuitig mg is diligt i quiig tht qulifid cdidts fo slctio pofild, d tht th pofil mts ou stdds, th HR xcutiv sid. tio Oc cdidt mts th stdds, h o sh is fd to hiig mg fo i-pso itviw. Usd coctly, 3

4 41.2% dop i tuov duig th ys of mtchig job woks to job ols 24,000 pplicts hv b ssssd sic 2006 th ssssmts std both tuov d ttio i th ight dictios dow d up, spctivly, th HR xcutiv sid. CASE STUDY: Hom Hlth C Compy Rducs Tuov Stp O Suvy II Appopitly ickmd SOS, this ssssmt givs isight ito pplict s wok thic, hosty, itgity, liklihood fo substc bus, d ttituds o thft icludig th thft of compy tim. It lso povids typ of focst of how wll th cdidt would bld i with offic cultu d climt. Th ssssmt dos this by msuig pomptss, dpdbility, loylty, d poductivity, s wll s coscitious us of compy tim, soucs, d ttituds towd cofidtility of popity dt d oth ifomtio. SOSII hs pulld its wight by hlpig th c povid s lds low tuov d ti th mploys thy wt to kp. Custom Svic Pofil Commuictig wht good custom svic looks lik is si wh mploys hv th ight ttituds. This is wh th CSP hlps. It sssss blifs d custom svic poficicy by msuig chctistics such s tct, tust, mpthy, cofomity, focus, d flxibility. It lso sssss vocbuly ductio d mthmtics, skill lvl, d it msus how ch pso s pspctiv o svig customs ligs with th ogiztio s policis d ttituds. Th custom svic pspctiv povids ths pots: Plcmt Rpot Th Job Mtch Pctg tlls how wll job cdidts mtch ogiztio s stdds, d th dg of ligmt btw cdidt s pspctiv d th compy s pspctiv. Cochig Rpot This vls th s i which 4

5 Th oly chg ws switchig to Pofils, which hs giv us gt fdbck to btt dtmi th succss pottil of cdidts. idividulizd tiig/cochig will istill th ttituds ogiztio wts i ll mploys. CASE STUDY: Hom Hlth C Compy Rducs Tuov Idividul Rpot Though hightd wss, ch mploy hs th oppotuity to impov his skills. Rpots hlp idividuls idtify d mk full us of stgths, s wll s dvlop wss of y s tht could limit ffctivss. Ogiztio lds coug th mgmt tms i ch commuity to us pots fom th ssssmts i th itviw pocss. Th pot povids us with usful itviw qustios, th HR psttiv sid. Th cochig pots c b utilizd byod th slctio pocss fo pfomc dvlopmt of ssocits. Custom svic tks o hcd ol i th c povid s ssistd livig commuitis, th HR xcutiv sid. W suig tht thy hv th pop c, th pop svics, d thi ds mt. W ppoch it mo fom hospitlity stdpoit. Ou wok is vy difft i ou ssistd livig fcility th i ou skilld usig fcilitis. It s vy impott to us to cosid th fct tht this is th sidt s hom, d w must povid lvl of svic tht somo would povid wh thy com ito ou hom. PofilXT Aft implmtig th fist two ssssmts to qull tuov issus, th povid ddd PofilXT to its toolkit to hlp dvlop lds. Som of th pplictios iclud: Coductig ogoig tiig to su complic Coductig qutly tiig fo ll w mgs Rpotig mothly o complic d ttitio Usig th ssssmt fo succssio plig d cochig sttgis Icsig sidt stisfctio by ddssig tuov ductio Summy Th ssssmts hlpig th ogiztio succssfully dtmi job fit s wll s fit withi th cultu, th HR xcutiv sid. W build job ptt fo ch positio i ou compy. Th ptts bsd o quimts d sstil dutis fo tht pticul positio. It s hug bfit 5

6 fo us to s th sults, bcus dt fom itviw is o-dimsiol. Th job itviw is subjctiv tool whil th ssssmts povid lyticl, objctiv pic. It s o of th my tools w hv i ou cuitig toolbox vy vlid tool, sh ddd. W hv s diffc i pfomc. It s positiv thig to s tht, gdlss of chg, w hv cosisttly hd dcs i tuov d ics i ttio coss th bod. CASE STUDY: Hom Hlth C Compy Rducs Tuov Assssmts d dymic mgmt tm tht is op to mbcig d shig ids ch ply ol i thos positiv chgs, sh sid. Th philosophy d cultu w buildig bsd o ou missio d vlus. W hv vy dymic xcutiv tm, which hs positiv impct o ou ogiztio s whol. ductio 6

leader a r n e preview

leader a r n e preview ld &By Stphi Hish d Shily M. Hod pviw Picipls bfit fom schoolwid pofssiol lig commuitis (PLCs) with thi tchs so tht vyo is lig d wokig towd th sm gol. Picipls lso fid vlu i joiig dmiistto PLCs to wok o