VHMA Sample Evaluation ( PERFORMANCE APPRAISAL
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1 VHMA Sample Evaluation ( PERFORMANCE APPRAISAL Employee Name: Date: Position: Wage: Date of last review: Overall Rating: 1. ATTITUDE - Shows a positive approach toward job assignments and staff; displays a constructive and helpful manner. a. Indifferent and lazy. b. Tendency toward indifference. c. Average application. d. Interested and diligent. e. Puts extra effort into work. f. Works continuously and enthusiastically. 2. APPROACH TO PUBLIC - Effectively and diplomatically meets and deals with people; is sensitive to the views and feelings of others; is courteous in dealing with others. a. Abrupt, cold and/or domineering - repellent personality. b. Mechanical, aloof; unsympathetic - likely to antagonize people. c. Interested but guarded; not overly sympathetic; hesitant and indifferent. d. Warm, friendly; usually dignified, usually tactful, sociable. e. Warm, friendly; always dignified, thoughtful, and tactful; very sociable; excellent at establishing good will. 3. ATTITUDE TOWARDS SUPERVISION - Accepts the decisions of others, responds well to criticism; is responsive to training and instruction. a. Resentful of supervision; defensive. b. Stubborn and temperamental; ignores suggestions for improvement. c. Acceptable attitude toward suggestions. d. Usually applies suggestions offered. e. Seeks suggestions for improvement.
2 4. INITIATIVE AND CREATIVITY - Willing to take on additional or new responsibilities, sees what needs to be done and does it without being asked; originates ideas or work methods; finds new and better ways of doing things. a. Must always be told what to do; unimaginative. b. Needs considerable supervision. c. Needs direction and help in some cases; occasionally comes up with a new idea. d. Needs little supervision; has average imagination; has reasonable number of new ideas. e. Pushes work through on own initiative; frequently suggests new ways of doing things. f. Always finds extra work to do; continually sees new and better ways of doing things; extremely imaginative. 5. PHYSICAL ENERGY - Ability to work consistently and with only moderate fatigue; consider physical alertness. a. Listless; seems tired most of the time. b. Displays energy in the morning, but visibly tired by the middle of the day; frequently tires, slow. c. Occasionally tired after exertion; meets physical and energy requirements of the job. d. Sustains energy with effort; seldom tires. e. Vigorous and strong; resilient; no fatigue. 6. RESPONSIBILITY AND DEPENDABILITY - Ability to do required jobs well with minimum of supervision. a. Careless and negligent; unreliable. b. Not very reliable; requires frequent prompting. c. Accepts responsibility when asked; sometimes requires prompting. d. Accepts responsibility without being told; usually takes care of necessary tasks and completes with reasonable promptness. e. Accepts responsibility above average requirement; requires little supervision; is reliable. f. Exceptionally reliable; requires absolute minimum of supervision. 7. QUALITY OF WORKMANSHIP - Accuracy is the correctness of work duties performed. a. Is highly inaccurate; needs close supervision at all times. b. Careless; is often inaccurate; make errors and omissions without correcting them; needs frequent supervision. c. Does not find all errors and omissions; makes average number of mistakes. d. Makes a few errors and omissions but corrects them; requires little supervision. e. Accurate and efficient; functions well independently.
3 8. SPEED IN WORK a. Extremely slow. b. Moderately slow. c. Average speed in work. d. Fast and accurate most of the time. e. Fast and accurate. 9. INTEREST IN WORK - Drive; desire to attain goals and to achieve. a. No interest demonstrated. b. Interested in work only part of the time; seems preoccupied. c. Average interest in work; average goals and effort to achieve. d. Moderately motivated; strives hard; high desire to achieve. e. Enthusiastic and inquisitive; sets high goals and strives incessantly. 10. PLANNING, ORGANIZATION, EXECUTION OF WORK a. No plan of work or organization demonstrated. b. Some planning; does not take all facts into consideration. c. Work usually carried through. d. Work planned and organized; unexpected circumstances not always effectively met. e. Work well-planned and organized. 11. WORK PRODUCTION - Works diligently; does the quantity of work expected; can be relied on to accomplish assigned tasks. a. Amount of work unsatisfactory. b. Turns out just enough to get by. c. Turns out fair amount. d. Always finishes allotted amount; volume of work satisfactory. e. Turns out more than average amount; very industrious; does more than is required. f. Consistently turns out an unusually large amount; superior work production record. 12. JOB KNOWLEDGE - Understands procedures, techniques, instructions, etc., required for the job; able to apply specialized knowledge and skills. a. Practically none. c. Acceptable knowledge; can answer most common questions. d. Somewhat above average. e. Fairly well informed; understands all phases of work. f. Extremely well informed; has complete mastery of all phases of job.
4 13. COMPREHENSION (verbal, written) - Reasons clearly and objectively; analyzes information, and arrives at correct and logical conclusions; ability to grasp instructions, to meet changing conditions and solve novel or problem situations. a. Slow to catch on, unable to understand simple explanations. b. Rather slow; requires more than average explanation and instruction. c. Grasps ideas with average ability. d. Quick to understand; perceives very well. e. Rapid comprehension - exceptionally keen and alert. 14. COMMUNICATION - Communicates ideas effectively; handles telephone calls courteously and tactfully. a. Talks very little; expression poor. b. Attempts expression but does fair job at best. c. Average fluency and expression. d. Talks well and "to the point." e. Excellent expression; extremely fluent: forceful. 15. SOCIAL ADAPTABILITY - Fits in well with other employees; is pleasant to work with. a. Antagonistic; defensive, often breeds trouble and dissatisfaction. b. Indifferent, lacks warmth; occasionally offends and sometimes causes dissension. c. Approachable; agreeable and acceptable, but no outstanding effect on co-workers. d. Well-liked, friendly, cooperative, polite, willing to help. e. Stimulating, creative; has leadership ability, promotes cooperation and good will and loyalty; inspires others in being courteous and very pleasant. 16. PROMPTNESS - Faithfulness in coming to work daily and conforming to work hours. a. Always tardy. b. Must be reminded occasionally about promptness. c. Usually prompt. d. Never late without good excuse. e. Almost never late. f. Always prompt. 17. PERSONAL APPEARANCE - Is neat and clean; wears clothes suitable for the office. a. Very untidy; poor taste in dress. b. Somewhat careless about personal appearance. c. Satisfactory personal appearance; not always appropriately groomed, but not untidy. d. Above average appearance; usually appropriately and attractively groomed. e. Excellent appearance, neat; always appropriately and attractively groomed.
5 18. CARE OF PROPERTY, ORDERLINESS, CLEANLINESS a. Careless and wasteful, disorderly, untidy. b. Improper care and use of supplies and equipment, somewhat careless and untidy. c. Adequate care and use of supplies and equipment, ordinarily neat. d. Exercises good care in handling of supplies and equipment; quiet conscientious about neatness and cleanliness. e. Extremely careful and economical in handling of supplies and equipment; unusually neat, clean and orderly. 19. STABILITY - Ability to withstand pressure and to remain calm in crisis situations. a. Goes "to pieces" under pressure; is nervous and jumpy. b. Occasionally blows up under pressure; is easily irritated. c. Has average tolerance for crises; usually remains calm. d. Tolerates most pressure; likes crises more than the average person. e. Thrives under pressure; really enjoys solving crises. 20. POSSIBILITIES FOR PROMOTION a. None. b. Lacks some necessary traits. c. Good enough for present job. d. Improving self through study. e. Is promotable now. f. Has great future possibilities. 21. OVERALL EVALUATION - In comparison with other employees with the same length of service on this job. b. Substandard. c. Average. d. Definitely above average. e. Outstanding. Additional Personnel Evaluation - Front Office Personnel: 1. ABILITY TO DEAL WITH CLIENTS
6 2. ABILITY TO HANDLE TELEPHONE 3. ABILITY TO USE COMPUTER 4. ABILITY TO MARKET VETERINARY MEDICINE AND SELL PET PRODUCTS 5. WRITES LEGIBLY AND WITH CORRECT GRAMMAR 6. PROMPTNESS IN RESPONDING TO CLIENTS AND TELEPHONE 7. KNOWLEDGEABLE ABOUT HOSPITAL POLICIES
7 8. ABLE TO HANDLE ANIMAL WHEN NECESSARY Additional Personnel Evaluation - Animal Hospital Technician: 1. ABILITY TO HANDLE ANIMALS 2. ABILITY TO FOLLOW INSTRUCTIONS PRECISELY 3. UNDERSTANDING OF MEDICAL/SURGICAL PROCEDURES Additional Personnel Evaluation - Kennel Personnel/Animal Care Personnel: 1. ABILITY TO HANDLE ANIMALS 2. THOROUGHNESS OF CLEANING AND DISINFECTION
8 3. ABILITY TO OBSERVE ANIMAL PROBLEMS AND COMMUNICATE TO PROFESSIONAL STAFF 4. ATTENTION TO INDIVIDUAL COMFORT OF PETS/"TLC" Has there been a significant change in work performance since the last rating period? Recommended education or training: Additional information helpful or essential to a fair appraisal: STRONG POINTS: AREAS IN NEED OF IMPROVEMENT:
9 COMMENTS: Appraiser's Signature: Employee's Signature:
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