Association of Municipal Administrators The Voice of Municipal Administrators
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1 Newfoundland and Labrador Association of Municipal Administrators The Voice of Municipal Administrators EMPLOYEE PERFORMANCE EVALUATIONS INTRODUCTION This performance appraisal form captures the basic principal of effectively evaluating employee performance objectives and standards and is designed to be user friendly. PART ONE: Employee Self Evaluation Form This section is to be completed by the employee. This is an employees self appraisal form. PART TWO: Employer Performance Evaluation This section is to be completed by the employees immediate supervisor. PART THREE: Overall Summary of Employee Performance and Evaluation Use this section to summarize performance for the evaluation period. PART FOUR: Goals and Future Direction This section is used to discuss subjects such as areas for improvement, training, recommendations, future goals and expectations. Page 1of 10
2 IDENTIFICATION Employee Name: Job Title: Department (if applicable): Review Period: Date Completed: PART ONE: Employee Self Evaluation Forms Rate yourself on characteristics pertinent to job performance. Carefully evaluate each criterion in relation to current job requirements. Check the rating box to indicate the relevant rating and indicate N/A if not applicable. The ratings are 0 to 5 as follows: 0 Not applicable - Too soon to review 1 Unsatisfactory - Much Improvement required; performance does not meet minimum requirements. 2 Need Improvement - Performance is clearly deficient in some respects; improvement needed. 3 Competent - Performance consistently meets expectations; fully meeting requirements of the job. 4 Highly Effective - Performance often exceeds job requirements; contributes beyond normal expectations. 5 Exceptional - Performance consistently exceeds expectations; far above normal performance requirements. It is very important to recognise that Level 3, which signifies Competent, means just that. It indicates that the agreed upon performance factor/behaviour or work objective has been achieved. Page 2of 10
3 It does not suggest that performance is below par. Technical & Interactive Skills Job Knowledge Possesses adequate knowledge and understanding E H C N U N/A to perform role effectively; Seeks to improve knowledge of job; Willing and eager to continue learning to become more effective; Asks questions and learns from mistakes. Productivity E H C N U N/A Anticipates and meets deadlines; Recognizes obstacles to meeting deadlines; Recommends changes to improve efficiency. Quality Consistently strives to perform work assignments E H C N U N/A in a complete, accurate, and thorough manner; Does not repeat mistakes; Sensitive to quality issues. Communication Able to work and communicate effectively with E H C N U N/A individuals at all levels within the organization; Transmits knowledge and ideas orally and/or in writing to the appropriate people including outside stakeholders/taxpayers Page 3of 10
4 Independent E H C N U N/A Performs tasks with minimum supervision; Seeks help when required; Teamwork/Interpersonal Skills Fully supports team efforts; offers assistance; E H C N U N/A shares expertise and knowledge; is able to deal with conflict effectively; has a positive attitude Work Ethic Works consistently to complete work assignments; E H C N U N/A completes work in a timely and efficient manner; is self-motivated; offers to help others accomplish work tasks. Planning and Organizing Sets goals and priorities to accomplish results; E H C N U N/A Monitors results and conducts follow-ups; Effectively utilizes time and resources; is able to manage multiple tasks Page 4of 10
5 Health & Safety E H C N U N/A Safety conscious; observes safety procedures; reports unsafe conditions; uses safety equipment; Attendance/Punctuality Regular and punctual in work attendance; does not E H C N U N/A have excessive absences; observes prescribed work/break/meal times; willing to work overtime as required. Customer Focus Places customer needs before all others; committed E H C N U N/A to meeting or exceeding customer s expectations; responsive to customer inquires Attitude E H C N U N/A Maintains a positive attitude about the Company, job, supervisor and co-workers; co-operates with others; offers and accepts constructive suggestions. Page 5of 10
6 Overall Evaluation in Present Position My Strengths: Areas Where I Require Improvement: My Future Objectives/Development Plans for the next year. (What I want to achieve?) Additional training and development I would like to undertake during the next year. Required Resources: (What resources I will need - time, opportunity, supervisor/management support?) Milestone Dates: (What are the dates for evaluation progress?) PART TWO: Employer Evaluation Forms Page 6of 10
7 The ratings are 0 to 5 as follows: 0 Not applicable - Too soon to review or not required. 1 Unsatisfactory - Much Improvement required; performance does not meet minimum requirements. Performance below job requirements. 2 Needs Attention - Performance is clearly deficient in some respects; improvement needed. Performance cannot be considered fully acceptable. 3 Competent/Average - Performance consistently meets expectations; fully meeting requirements of the job. 4 Above Average - Performance often exceeds job requirements; contributes beyond normal expectations. 5 Exceptional/Excellent - Performance consistently exceeds expectations; far above normal performance requirements. Performance always significantly above requirements-outstanding # Characteristic/ Work Quality Rating (Numeric al) Comment Quantity of work - Amount of work completed Quality of work - Accuracy, thoroughness, pride in work, follow policies and procedures of Council Job Knowledge and Technical Skills 4. Dependability and Reliability 5. Attitude & Co-Operation - responds to fellow employees, work groups and supervisors in a polite, informative manner & makes effort to co-operate with the public, co-workers and subordinates 6. Flexibility/Judgement - able to adjust to new circumstances & deal effectively with problems that arise 7. Punctuality/Attendance - is on time in reporting for work at beginning of each shift and attendance is as required 8. Attitude and Team work - has a positive attitude in dealing with fellow employees/supervisors and works as part of a team to accomplish goals and objectives 9. Customer Focus - responds to citizens and the public in a prompt and professional manner and ensures complaints and service requests are completed in a timely fashion Page 7of 10
8 10. Communications & Initiative - ability to exchange info with public, supervisors and work programs. Is able to take action without prompting by others 1 Criticism - accepts constructive criticism in a positive manner 1 Initiative - takes initiative to solve problems or execute tasks without being told 1 Safety - respect for and adherence to safety rules & regulations 14. Deadlines - generally meets established deadlines for the completion of work, projects & assignments STRONG AREAS/STRENGTHS OVERALL RATING: WEAKNESS/ Areas Where I Require Improvement: TRAINING REQUIREMENTS AND MILESTONES ADDITIONAL COMMENTS PART THREE: Overall Summary of Employee Performance and Evaluation Overall assessment of performance Page 8of 10
9 Exceeds Requirements Meets Requirements Does Not Meet Requirements Outstanding Superior Fully Satisfactory Satisfactory Not Satisfactory (Supervisor describes employee s major assignments and accomplishments, key strengths, performance shortfalls, and other performance elements that characterize the employee s performance during the review period). PART FOUR: Goals and Future Direction TRAINING Describe the training programs you feel would maintain or enhance performance in the position. Page 9of 10
10 Employee: Supervisor: GOALS FOR NEXT EVALUATION REQUIRED SIGNATURES Name Job Title Executive Director I certify that the foregoing is in my opinion a fair and accurate assessment of the employee. Signature: Date: EMPLOYEE I acknowledge having read and discussed this report with my supervisor. Signature: Date: Page 10of 10
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