SECURITY SCREENING and ELECTRONICS SYSTEMS MAINTENANCE

Transcription

1 Federal Democratic Republic of Ethiopia OCCUPATIONAL STANDARD SECURITY SCREENING and ELECTRONICS SYSTEMS MAINTENANCE NTQF Level II

2 Introduction Ethiopia has embarked on a process of reforming its TVET-System. Within the policies and strategies of the Ethiopian Government, technology transformation by using international standards and international best practices as the basis, and, adopting, adapting and verifying them in the Ethiopian context is a pivotal element. TVET is given an important role with regard to technology transfer. The new paradigm in the outcome-based TVET system is the orientation at the current and anticipated future demand of the economy and the labor market. The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian National TVET-Strategy and an important factor within the context of the National TVET Qualification Framework (NTQF).They are national Ethiopia standards, which define the occupational requirements and expected outcome related to a specific occupation without taking TVET delivery into account. This document details the mandatory format, sequencing, wording and layout for the Ethiopia Occupational Standard which comprised of Units of Competence. A Unit of Competence describes a distinct work activity. It is documented in a standard format that comprises: Occupational title, NTQF level Unit code Unit title Unit descriptor Elements and Performance criteria Variables and Range statement Evidence guide Together all the parts of a Unit of Competence guide the assessor in determining whether the candidate is competent. The ensuing sections of this EOS document comprise a description of the respective occupation with all the key components of a Unit of Competence: the chart with an overview of all Units of Competence for the respective occupation including the Unit Codes and the Unit Titles the contents of each Unit of Competence (competence standard) occupational map providing the technical and vocational education and training (TVET) providers with information and important requirements to consider when designing training programs for this standards and for the individual, a career path Page 1 of 53

3 UNIT OF COMPETENCE CHART Occupational Standard: Security Screening and Electronics System Occupational Code: EIS SSM NTQF Level II EIS SSM Use Drawings, Diagrams, Schedules, Standards, Codes and Specifications EIS SSM Install Electronics and Net Work Systems EIS SSM Establish the Basic Operating Conditions of Security and Communication Equipment EIS SSM Develop and Apply Routine Problem Solving Techniques EIS SSM Assemble and Disassemble Security and Communication Equipment s Components EIS SSM Perform Preventive EIS SSM Perform Corrective EIS SSM Maintain Documentation EIS SSM Participate in Workplace Communication EIS SSM Work in Team Environment EIS SSM Develop Business Practice EIS SSM Apply Continuous Improvement Processes (Kaizen) Page 2 of 53

4 Occupational Standard: Security Screening and Electronics System Level II Use Drawings, Diagrams, Schedules, Standards, Codes Unit Title and Specifications Unit Code EIS SSM Unit Descriptor This unit covers the use of drawings, diagrams, cable schedules, standards, codes and specifications as they apply to the various s work functions. It encompasses the rudiments for communicating with schematic, wiring and mechanical diagrams and equipment and cable/connection schedules, manuals, site and architectural drawings and plans showing the location of services, apparatus, plant and machinery and understanding the use and format of compliance standards and job specifications. Elements 1. Prepare to use drawings, diagrams, schedules and manuals 2. Use drawings, diagrams, schedules and manuals to obtain job information Performance Criteria 1.1 Established OHS risk control measures and procedures are followed. 1.2 The need for drawings, diagrams, schedules or manuals is determined from the nature of the work to be undertaken. 1.3 Established routines and procedures are followed to obtain drawings, diagrams, schedules or manuals required for the work to be undertaken. 2.1 Drawings, diagrams, schedules and/or manuals are selected, appropriate to the work being undertaken. 2.2 Drawings, diagrams and schedules are interpreted using knowledge of drawing layouts, conventions and symbols. 2.3 Dimensions are extracted from drawings and diagrams for application to work undertaken. 2.4 Location of equipment is determined from equipment schedules and location diagrams. 2.5 Manuals are reviewed to ascertain their format and where information relevant to the work to be undertaken is located. 2.6 Information given in manuals is interpreted in relation to the work to be undertaken. Page 3 of 53

5 3. Use drawings, diagrams, schedules and manuals to convey information and ideas 4. Prepare to use compliance standards, codes and specifications Variable Risk control measures Established routines Technical, electrical, circuit diagrams Compliance 3.1 Drawing conventions are used in neat freehand drawings to convey information and ideas to others involved in the work to be undertaken 3.2 Drawing conventions are used to neatly correct freehand original job drawing to show final 'as-installed' arrangement. 3.3 Corrected drawings are forwarded to appropriate person(s) in accordance with established procedures. 4.1 Compliance standards and Codes that apply to particular disciplines are sought and obtained. 4.2 The format of compliance Standards and Codes that apply to particular disciplines are reviewed and understood. 4.3 The purpose and format and typical content of job specifications are reviewed and understood. Range Methods and equipment for preventing risk of injury or damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice Strict procedures for carrying out a work activity or task often formalized in the form of work instructions Appliances Computers Data Communications Electrical Machines Electronics Security equipment Fire protection device Security technology An installation or equipment that conforms to relevant regulations which may include technical standards, codes or practice and the like Page 4 of 53

6 Standards OHS regulations and standards developed by OHS regulators national standards International standards industry standards codes of practice exposure standards Guidance notes. Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Page 5 of 53 Must demonstrate skills and knowledge of: Implemented OHS workplace procedures and practices, including the use of risk control measures as specified in the performance criteria and range statement Demonstrated an understanding of the essential knowledge and associated skills as described in this unit Demonstrated an appropriate level of skills enabling employment Conducted work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedures Demonstrated consistent performance across a representative range of contexts from the prescribed items Used drawings, diagrams, schedules, standards, codes and specifications including: Identified drawings, diagrams, schedules and manuals relevant to the work to be undertaken Interpreted drawings, diagrams, schedules and manuals correctly Used correct conventions in freehand drawings Gave correct information in freehand drawings. Obtained compliance Standards and Codes applicable to particular disciplines Reviewed and understanding the format of compliance Standards and Codes that apply to particular disciplines Reviewed the format and content of typical job specifications Dealt with unplanned events Demonstrate knowledge of: Architectural drawings encompassing: site plans, floor plans detailed drawings and standard

7 drawings architectural floor plan to determine the power and lighting or communications / audio/ video layouts required in a domestic installation site plan to locate the service point, consumers mains, communication services, main switchboard, distribution boards and/or builders supplies. standard drawing scales to determine the actual lengths represented by dimensions on an architectural drawing. reading and interpretation of floor plans to determine the location of the electrical/ Electromechanical appliances. Ethiopian Building standard symbols used on floor plans to show the location of the accessories and appliances as detailed in an electrical schedule. Electrical drawings encompassing: types of electrical drawings: block, circuit, wiring and ladder diagrams purpose and application of block, circuit, wiring diagrams and ladder diagrams International standard symbols used to represent components on electrical diagrams. conventions used in and the features of circuit diagrams converting a circuit diagram to a wiring diagram identification of cable type, origin and route from a cable schedule. developing a cable schedule for a given installation. Circuit diagrams encompassing: purpose of circuit diagrams in the electrical technology industry conventions used in and the features of circuit diagrams sketching basic circuit diagrams common international symbols used in circuit diagram developing switching charts to identify the terminals of various types of switches connecting equipment using circuit diagrams. Wiring diagrams encompassing: purpose of wiring diagrams in the electrical technology industry conventions used in and the features of wiring diagrams Page 6 of 53

8 Page 7 of 53 sketching basic wiring diagrams common international symbols used in wiring diagram Connecting equipment using wiring diagrams. Building construction drawings and diagrams encompassing: building types: timber frame, brick veneer, double brick and metal frame. identification of different types of: footings, floors, external walls, roofs, interior walls typical cable routes through buildings, structures and premises sequence of each constructional stage for brick, brick veneer and timber cottages identification of the stages at which the electrical/communications - first and second fixing occurs in the constructional sequence areas of cooperation between electrical/communications and other building trades Regulation for undertaking electrical work encompassing: scope of work covered by licensing in the electrical technology industry (Electrical licensing) legislative requirements for ensuring electrical or electronic equipment is safe i.e. compliance requirements of electrical installations Standards philosophy and format encompassing: performance verses prescriptive requirements purpose of technical standards and their development role of standards how standards are used in compulsory and accreditation compliance schemes. arrangement and use of technical standards in relation to electrical and electromechanical work how to read and apply a standard. Standards and codes that apply to all types of electrical installations Standards include Standards mandated under regulation by an authority, deemed-to-comply standard and local service requirements. Codes include those applicable to electrical safe working

9 Underpinning Skills Resource Implications Methods of Assessment Context of Assessment practices Purpose, format and content of typical job specifications encompassing: Ethiopian Procurement Agency - provide the most common templates on which job specification are written Demonstrate skills in: Analyzing faults and problems on safety and security equipments understanding and locating key components Dealing with sensitive and challenging unplanned situations Developing solutions & alternative plans Prioritizing and effective handling of multiples tasks Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 8 of 53

10 Occupational Standard: Security Screening and Electronics System Level II Unit Title Establish the Basic Operating Conditions Of Security and Communication Equipments Unit Code EIS SSM Unit Descriptor This unit covers the determination of basic operation of security and communication systems. It encompasses working safely, determining faulty connections troubleshooting and measurement of component values. Elements 1. Prepare to determine the problem that affects the proper functioning of security communicatio n equipments 2. Determine the basic operating conditions of security and communicatio n systems Performance Criteria 1.1 OHS procedures for a given work area are identified, obtained and understood. 1.2 Established criteria for proper functions. 1.3 Established OHS risk control measures and procedures in preparation for the work are followed. 1.4 Safety hazards which have not previously been identified are reported and advice on risk control measures is sought from the work supervisor. 1.5 Expected operating conditions are obtained from documentation or from work supervisor to establish the scope of work to be undertaken. 1.6 Advice is sought from the work supervisor to ensure the work is coordinated effectively with others. 1.7 Sources of materials that may be required for the work are accessed in accordance with established routines and procedures. 1.8 Tools, equipment and testing devices needed to determine the basic operating conditions are obtained and checked for correct operation and safety. 2.1 Established OHS risk control measures and procedures for carrying out the work are followed. 2.2 Measuring system operating parameters is conducted in strict accordance with OHS requirements and established safety procedures. 2.3 System is checked and isolated where necessary, in strict accordance OHS requirements and procedures. 2.4 Established procedures are used to determine actual and specified range of operating conditions from measured Page 9 of 53

11 3. Complete work and report and calculated values as they apply to particular air conditioning systems. 2.5 Established methods for dealing with unexpected situations are discussed with appropriate person or persons and documented. 2.6 Unexpected situations are dealt with safely and with the approval of an authorised person. 2.7 Operating conditions are determined without damage to apparatus, circuits, the surrounding environment or services and using sustainable energy practices. 3.1 OHS work completion risk control measures and procedures are followed. 3.2 Work site and equipment is cleaned and made safe in accordance with established procedures. 3.3 Operation conditions are documented, including identification of any parameter that is not within the specified range for the system. 3.4 Work supervisor is notified of the completion of the work in accordance with established procedures. Variable OHS procedures OHS risk control measures hazards conditions Range Arrangements of an enterprise to meet its legal and ethical obligations of ensuring the workplace is safe and without risk to health. Ensuring safe workplace include hazards identification and risk assessment mechanisms, implementation of safety regulations, safety training, safety systems incorporating work clearance procedures, isolation procedures, use of protective equipment and clothing and use of codes of practice. Methods and equipment for preventing risk of injury or damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice Leakage radiation identification of colour codes and component rating values Page 10 of 53

12 Tools, equipment and testing devices operating parameters OHS requirements and established safety procedures appropriate person Security and communication equipments include: Electrical hand tools Pliers Screwdrivers Wrenches Wire splicer Knives Bolt/Cable cutter Knockout puncher Testing instruments/devices Multi-tester (VOM) Insulation resistance tester (Megger) High potential tester Low resistance tester Phase sequence meter Ammeter Detection levels, Sensitivity, Output power, Brightness, Image clarity, etc Apply OHS requirements in accordance with regulations/ codes of practice and enterprise safety policies and procedures. This may include: using of relevant protective clothing and equipment, use of hand tools and equipment, workplace environment and safe handling of material, use of fire fighting equipment, first aid, hazard control and hazardous materials and substances Checking and fulfilling required safety devices before starting operation Apply safe operating procedures regarding : electrical safety, machinery movement and operation, manual and mechanical lifting and shifting Engineers Manufacturer experts supervisors Conventional x-ray machines Walkthrough metal detectors Explosives detection systems Trunk mobile radio systems Public addressing system Flight information display system, etc Page 11 of 53

13 established procedures formal arrangements of an organization, enterprise or statutory authority on task performances quality assurance systems incorporating, for example: specifications, requirements and procedures work orders / instructions reporting procedures improvement mechanisms compliance requirements safety management work clearance systems incorporating, for example: work permits monitoring and clearance procedures isolation procedures OHS practices procedures for operating safety systems, operating plant and equipment and reporting work activities maintenance, modification or supply of relevant schematic drawings and technical data arrangements for dealing with emergency situations Evidence Guide Critical Aspects of Competence Must demonstrate skills and knowledge: Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the performance criteria and range statement Apply sustainable energy principles and practices as specified in the performance criteria and range statement Demonstrate an understanding of the essential knowledge and associated skills as described in this unit. It may be required by some jurisdictions that RTOs provide a percentile graded result for the purpose of regulatory or licensing requirements Demonstrate an appropriate level of skills enabling employment Conduct work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedures Demonstrated consistent performance across a representative range of contexts from the prescribed items Determine the basic working conditions that described including: Selecting and using appropriate measuring devices correctly Interpreting measurements Using calculation methods accurately Identifying parameters not within the specified range Page 12 of 53

14 Underpinning Knowledge and Attitudes Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Documenting operating conditions correctly Dealing with unplanned events by drawing on essential knowledge and skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items Demonstrate knowledge of: Security and communication instruments: Industry classifications (Domestic, Commercial ) Applications equipment used in each classification Types of systems commonly used Working safely with Security and communication tools: Risk management principles and processes Hazards and risk associated with: Power supply measuring and testing equipment Heat loads: Sources of sensible heat in Security and communication equipment Sources of latent heat in an air conditioned space Changes in sensible/latent ratios and their effect on operating system capacity Demonstrate skills: Understanding norms and aptly applying enforced operational requirements of airport security equipments Proactively handle malfunctioning and/or underperforming situations Comprehensively addressing users needs on safe, security and communication systems Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 13 of 53

15 Occupational Standard: Security Screening and Electronics System Level II Assemble and Disassemble Security and Communication Unit Title Equipment s Components Unit Code EIS SSM Unit Descriptor This unit covers the knowledge, skills and attitudes required to assemble/ disassemble consumer electronic products and systems. Elements 1. Prepare product and work station for assembly 2. Solder/ Desolder components to the board 3. Assemble/ disassemble boards 4. Test and inspect assembled products Performance Criteria 1.1 Assembly workplace is prepared in accordance with OHS policies and procedures 1.2 Responsible person is consulted for effective and proper work coordination 1.3 Required materials, tools and equipment are prepared and checked in accordance with established procedures 1.4 Parts and materials needed to complete the work are prepared and obtained according to requirements 1.5 Soldering and de-soldering processes are performed in accordance with OHS policies and procedures 1.6 Process is checked according to established standards and requirements 1.7 Soldered products are checked in accordance with quality standards 1.8 Assembling and disassembling processes are performed in accordance with OHS policies and procedures 1.9 Process is checked according to established standards and requirements 1.10 Assembled products are checked in accordance with quality standards 3.1 Finished products are subjected to final visual inspection and testing in accordance with quality standards, procedures and requirements 3.2 Work completion is documented and responsible person is informed in accordance with established procedures 3.3 Housekeeping procedures are observed in accordance with 5S discipline and established procedures Page 14 of 53

16 Variable OHS policies and procedures Responsible person Materials, tools and equipment Soldering and desoldering processes Range hazardous and risk assessment mechanisms implementation of safety regulations safety training safety systems incorporating: work clearance procedures isolation procedures gas and vapor monitoring/testing procedures use of protective equipment and clothing use of codes of practice: Ethiopia electronics code Immediate supervisor Service supervisor/manager soldering iron and de-soldering tools screwdriver (assorted) wrenches (assorted) Allen wrench/key utility knife/stripper pliers (assorted) test jig ESD-free work bench with mirror prepare the materials and equipment needed wipe the soldering iron tip on a damp sponge and wet it with a small amount of solder apply the hot iron to one side of the joint and then feed in solder from the other allow the flux to work on the surfaces and the solder to flow across the whole joint, this should take no more than a couple of seconds remove the solder, then the iron inspect the work De-soldering: lay the iron tip to rest against component leads on the board use solder sucker to quickly remove molten solder on the connection remove the component on the board clean the solder pad to remove left-over Page 15 of 53

17 Assembling and disassembling processes supplies, materials and equipment preparation familiarize with the diagram and the product perform assembly and disassembly check the assembled and disassembled product Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Must demonstrate skills and knowledge of: Assembled the unit according to specific requirements within timeframe allotted Applied safety rules and procedures Used tools and equipment properly Identified electronic components and devices and its proper handling Applied appropriate knowledge and technique on actual assembly Demonstrate knowledge to: Mensuration /Mathematics: Conversion of Units Applied Mathematics Safety: Work Safety requirements and economy of materials with durability Knowledge in 5S application and observation of required timeframe Knowledge of proper handling and disposal of chemicals Materials, tools and equipment uses and specifications: Identification of hand and power tools Proper care and use of tools System and Processes: Principles of Electrical Circuits Identifying and Proper Handling of Electronic Components Identifying and Proper Handling Of Digital Components Fundamentals of ESD Handling Fundamentals of Thru-Hole Assembly Fundamentals of Surface-Mount Assembly Theories of Lead-Free Solders Fundamentals of Soldering Irons Fundamentals of Cabling and Wiring Harness Identifying Connectors and Terminators Theories of PCB Artwork Theories of Etching PCB Fundamentals of soldering and de-soldering Page 16 of 53

18 Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Demonstrate skills: Assembled the unit according to specific requirements within timeframe allotted Applied safety rules and procedures Used tools and equipment properly Identified electronic components and devices and its proper handling Applied appropriate knowledge and technique on actual assembly Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 17 of 53

19 Occupational Standard: Security Screening and Electronics System Level II Unit Title Install Electronics and Networked Systems Unit Code EIS SSM Unit Descriptor This unit covers the knowledge, skills and attitudes required to assemble/ disassemble consumer electronic products and systems. Elements 1. Prepare product and work station for assembly 2. Solder/ Desolder components to the board 3. Assemble/ disassemble boards 4. Test and inspect assembled products Performance Criteria 1.1 Assembly workplace is prepared in accordance with OHS policies and procedures. 1.2 Responsible person is consulted for effective and proper work coordination. 1.3 Required materials, tools and equipment are prepared and checked in accordance with established procedures. 1.4 Parts and materials needed to complete the work are prepared and obtained according to requirements. 2.1 Soldering and de-soldering processes are performed in accordance with OHS policies and procedures. 2.2 Process is checked according to established standards and requirements. 2.3 Soldered products are checked in accordance with quality standards. 3.1 Assembling and disassembling processes are performed in accordance with OHS policies and procedures. 3.2 Process is checked according to established standards and requirements. 3.3 Assembled products are checked in accordance with quality standards. 4.3 Finished products are subjected to final visual inspection and testing in accordance with quality standards, procedures and requirements. 4.4 Work completion is documented and responsible person is informed in accordance with established procedures. 4.5 Housekeeping procedures are observed in accordance with 5S discipline and established procedures. Page 18 of 53

20 Variable OHS policies and procedures Responsible person Materials, tools and equipment Soldering and desoldering processes Page 19 of 53 Range hazardous and risk assessment mechanisms implementation of safety regulations safety training safety systems incorporating: work clearance procedures isolation procedures gas and vapor monitoring/testing procedures use of protective equipment and clothing use of codes of practice Ethiopia electronics code Immediate supervisor Service supervisor/manager soldering iron and de-soldering tools screwdriver (assorted) wrenches (assorted) Allen wrench/key utility knife/stripper pliers (assorted) test jig ESD-free work bench with mirror Soldering: prepare the materials and equipment needed wipe the soldering iron tip on a damp sponge and wet it with a small amount of solder apply the hot iron to one side of the joint and then feed in solder from the other allow the flux to work on the surfaces and the solder to flow across the whole joint, this should take no more than a couple of seconds remove the solder, then the iron inspect the work De-soldering: lay the iron tip to rest against component leads on the board use solder sucker to quickly remove molten solder on

21 Assembling and disassembling processes the connection remove the component on the board clean the solder pad to remove left-over supplies, materials and equipment preparation familiarize with the diagram and the product perform assembly and disassembly check the assembled and disassembled product Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Must demonstrate skills and knowledge to: Assembled the unit according to specific requirements within timeframe allotted Applied safety rules and procedures Used tools and equipment properly Identified electronic components and devices and its proper handling Applied appropriate knowledge and technique on actual assembly Demonstrate knowledge to: Mensuration/Mathematics: Conversion of Units Applied Mathematics Safety : Work Safety requirements and economy of materials with durability Knowledge in 5S application and observation of required timeframe Knowledge of proper handling and disposal of chemicals Materials, tools and equipment uses and specifications: Identification of hand and power tools Proper care and use of tools System and Processes: Principles of Electrical Circuits Identifying and Proper Handling of Electronic Components Identifying and Proper Handling Of Digital Components Fundamentals of ESD Handling Fundamentals of Thru-Hole Assembly Fundamentals of Surface-Mount Assembly Theories of Lead-Free Solders Page 20 of 53

22 Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Fundamentals of Soldering Irons Fundamentals of Cabling and Wiring Harness Identifying Connectors and Terminators Theories of PCB Artwork Theories of Etching PCB Fundamentals of soldering and de-soldering Demonstrate skills to: Assembled the unit according to specific requirements within timeframe allotted Applied safety rules and procedures Used tools and equipment properly Identified electronic components and devices and its proper handling Applied appropriate knowledge and technique on actual assembly Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 21 of 53

23 Occupational Standard: Security Screening and Electronics System Level II Develop and Apply Routine Problem Solving Unit Title Techniques Unit Code EIS SSM Unit Descriptor This competency covers the knowledge, skills and attitudes required to apply the process of problem solving and other problems beyond those associated directly with the process unit. It includes the application of structured processes and improvement tools. Element 1. Analyze the problem 2. Identify possible solutions 3. Recommend solution to higher management 4. Implement solution 5. Evaluate/Mon itor results and outcome Performance Criteria 1.1 Issues/concerns are evaluated based on data gathered. 1.2 Possible causes of problem are identified within the area of responsibility as based on experience and the use of problem solving tools/analytical techniques. 1.3 Possible cause statements are developed based on findings. 2.1 All possible options are considered for resolution of the problem in accordance with safety and operating procedures. 2.2 Strengths and weaknesses of possible options are considered. 2.3 Corrective action is determined to resolve the problem and its possible future causes. 3.1 Report/communication or documentation are prepared. 3.2 Recommendations are presented to appropriate personnel. 3.3 Recommendations are followed-up, if required. 3.4 Proposed solutions are experimented. 4.1 Measurable objectives are identified. 4.2 Resource needs are identified. 4.3 Timelines are identified in accordance with plan. 5.1 Processes and improvements are identified based on evaluative assessment of problem. 5.2 Recommendations are prepared and submitted to superiors/supervisors. Page 22 of 53

24 Variable Area of responsibility Occupational Health and Safety Communication Documentation Range Work environment Problem solution processes Preventative maintenance and diagnostic policy Roles and technical responsibilities As per company statutory and vendor requirements. Economic and environmental factors must be considered during the demonstration of this competency. both hand written and printed material internal memos electronic mail briefing notes and bulletin boards Audit trails Naming standards Version control Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Must demonstrate skills and knowledge: Analysed the problem Identified possible solutions Implemented solutions Recommended solutions to higher management Outcome evaluated/monitored Demonstrate knowledge of: Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Page 23 of 53

25 Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Demonstrate skills of: Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to self-management. Analytical skills in relation to routine malfunctions. General customer service skills displayed. Questioning and active listening is employed to clarify general information Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 24 of 53

26 Unit Title Occupational Standard: Security Screening and Electronics System Level II Perform Preventive Unit Code EIS SSM Unit Descriptor This unit covers the knowledge, skills and attitudes necessary in conducting preventive maintenance. Elements 1. Prepares preventive maintenance plan 2. Implements preliminary preventive maintenance protocol 3. Perform electrical safety testing Performance Criteria 1.1 Covered security and communication equipment and accessories are identified. 1.2 Repair history and equipment consumables are verified in line with the institution s procedure. 1.3 Appropriate checklist forms tools, test equipment, calibrating tools, fast moving consumables and personal protective equipment are secured in line with job requirements. 2.1 Preventive maintenance program is properly communicated with the appropriate staff. 2.2 Immediate surroundings of covered BBE are secured from unnecessary hazards. 2.3 Basic security and communication equipment ocular inspection in accordance with institution s procedure are performed. 2.4 BBE is cleaned and sanitized in accordance with manufacturer standard and/or institution s manual procedure. 3.1 Set-up appropriate test equipment in accordance with equipment manufacturer standards and established occupational health and safety practices. 3.2 Line voltage, ground resistance and current leakage of the covered BBE are measured in accordance with manufacturer standards and in strict observance of the established occupational health and safety practices. 3.3 Electrical safety test results with equipment manufacturer s safety standards are analyzed. 3.4 Electrical faults are corrected in accordance with equipment manufacture standards. Page 25 of 53

27 4. Perform equipment functional test 5. Document preventive maintenance activities 4.1 Equipment set-up and start-up operation is performed in accordance with equipment manufacturer specifications. 4.2 Equipment controls are set in accordance with manufacture s functional test standard. 4.3 Controls and start up signals are checked in accordance with manufacturer standard operating procedure and safety regulations. 4.5 Equipment lubrication is done in accordance with manufacturer standards. 4.6 Appropriate equipment consumables are replaced in accordance with manufacturer specifications. 4.7 Functional test is completed within the specified time as provided in the preventive maintenance procedures and guidelines. 5.1 Basic security and communication equipment checklist forms and other preventive maintenance documents are accomplished in strict observance of institution standards. 5.2 Reports are submitted to proper officer/office in accordance with institution policy. 5.3 Preventive maintenance documents are systematically kept and updated as per institution standards. Variable Equipment Checklist form Tools, test equipment and calibrating tool Page 26 of 53 Range Conventional x-ray machines Walkthrough metal detectors Explosives detection systems Trunk mobile radio systems Public addressing system Flight information display system,etc Equipment P.M. checklist form Screwdrivers (assorted) Soldering iron/gun De-soldering tool Wrenches (assorted) Pliers (assorted) Cleaning Brush Thermometer ( digital & mercurial) Electrical Safety Analyzer Multi-tester (analog/digital)

28 Fast moving consumables Personal Protective Equipment Appropriate staff Unnecessary hazards Service manuals and information Utility knife Alignment tool Oil, cleaning agents Fuses (assorted) Contact cleaner Soldering lead Tape (assorted) Filters (assorted) Sealing materials Screws (assorted) Wire tie Working clothes Hand Gloves Goggles Mask Shoe cover End-user Immediate supervisor Managers People Wet floors Open electrical wiring Location Operation s Manuals Service/Technical Manual Installation Manual Parts List Manual Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Page 27 of 53 Must demonstrate skills and knowledge: Appropriately selected electrical cabling and wiring devices used. Installed equipment in accordance with manufacturer s instructions. Tested installed equipment according to manufacturer s instructions Demonstrate knowledge to: Occupational safety and health guidelines Specification and proper use of tools General concepts and principles of in electronics and electricity:

29 Underpinning Skills Resource Implications Methods of Assessment Context of Assessment AC/DC power supplies Operational amplifiers Digital electronics Wiring techniques Use of test equipment/instruments Clinical application of equipment/instruments/tools Drawing interpretation Electronic hand soldering Must demonstrate skills to: Reading skills required to interpret work instructions, diagrams, schematics Communication skills needed to interpret and define and explain work procedures Problem solving in emergency situation Soldering skills Troubleshooting Courtesy and helping attitude Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 28 of 53

30 Occupational Standard: Security Screening and Electronics System Level II Unit Title Perform Corrective Unit Code EIS SSM Unit Descriptor This unit covers the knowledge, skills and attitudes necessary in conducting corrective maintenance. Elements 1. Respond to Enterprise/clie nt/customer service request 2. Prepare the unit/equipment 3. Diagnose faults Performance Criteria 1.1 Appropriate request form is received in accordance with institution protocols. 1.2 Covered security and communication equipment is identified. 1.3 Prompt service is conducted on-site or in the workshop. 2.1 Complete assembly check-up and fault symptoms are conducted, identified, and verified against client description and properly documented. 2.2 Repair history is verified in line with the institution procedures. 2.3 Service manuals and service information required for the corrective maintenance are made available at the beginning of the corrective maintenance activities 2.4 Workplace is cleaned in accordance with the institution procedure. 2.5 Necessary tools, test instrument and personal protective equipment are prepared in line with job requirement. 3.1 Systematic pre-testing procedure is observed in accordance with manufacturer s instruction. 3.2 System detect is identified using appropriate tools and test equipment and in accordance with organizational policies and procedures. 3.3 Accurate diagnosis is completed within the specified timeframe. 3.4 Diagnosis and findings of Security and communication Equipment failures or technical problems are completely and accurately documented in accordance with institution standard. 3.5 Fault/s, defects and range of the problems are properly and courteously explained to the client in accordance with Page 29 of 53

31 4. Repair security and communication equipment 5. Reassemble and test repaired unit 6. Re-commission Security and Communication equipment 7. Document corrective maintenance activities institution policy. 4.1 Safety equipment is used to protect self and others in accordance with established occupational health and safety practices. 4.2 Defective spare parts/components are replaced with equivalent and/or better performing spare parts/components. 4.3 Repair and/or replaced parts/components are soldered in accordance to current best industry practice. 4.4 Necessary circuit adjustment, re-calibration and testing procedure is done and in conformance with equipment manufacturer specification standards. 4.5 Necessary modification, conversion of parts and/or circuits is applied in accordance with industry best practice and equipment manufacturer specifications. 4.6 Spare parts substitution is in accordance with the manufacturer s specification or equivalent. 4.7 Corrective maintenance activity is accomplished within the required time frame. 4.8 Care and extreme precaution in handling the unit is observed. 5.1 Performance and functional test is conducted immediately after re-assembly. 5.2 Equipment status and performance is checked and ensured conformance with equipment manufacturer standard and other health safety regulations. 5.3 Complete and accurate documentation is prepared. 5.4 Tools and test instrument are cleaned and cared as per organizational procedure. 6.1 Basic Security and Communication equipment and its immediate surrounding are cleaned in accordance with institution policy. 6.2 Appropriate staff is communicated on the status of the equipment as per institution standards. 7.1 Security and communication equipment corrective maintenance form and other relevant reports are accomplished in strict observance of institution standards. 7.2 Reports are submitted to proper officer/offices in accordance with institution policy. 7.3 Corrective maintenance documents are systematically kept and updated as per institution standards. Page 30 of 53

32 Variable Request Security and communication equipment Service manuals and information Tools and test instrument Personal Protective Equipment Range Proper service request form Formal service request letter Verbal service request (actual or phone) Electronic communication equipment. Multy energy X-ray machine Walk through Access control system Telephone exchange system Operation s Manuals Service/Technical Manual Installation Manual Parts List Manual Job Report Sheets Job Request/Order Spare-Parts List Replacement Guide Book Requisition Slip 3Equipment History Card Supplier Index Screwdrivers (assorted) Soldering iron/gun De-soldering tool Wrenches (assorted) Pliers (assorted) Cleaning Brush Utility knife Electrical Safety Analyzer Multi-tester (analog/digital) Hammer ( Shock less/mechanical) Alignment tool Work clothes Hand gloves Goggles Mask Shoe cover Evidence Guide Critical Aspects of Competence Must demonstrate skills and knowledge: demonstrate efficient application of effective troubleshooting technique Page 31 of 53

33 Underpinning Knowledge and Attitudes Underpinning Skills Resource Implications Page 32 of 53 demonstrate effective testing of parts and components demonstrate quality corrective service demonstrate the proper procedures in equipment testing electrical safety, calibration, cleaning and demonstrate the conversion, substitution, modification of parts and circuits and in compliance with manufacturer standards and established occupational health safety regulations demonstrate the use of proper use of tools, test equipment and other equipment properly demonstrate proper interpretation of service manual specification/instructions identify faults and problem accurately receive service request promptly and courteously document the required corrective maintenance works accurately Demonstrate knowledge: basic knowledge on communication systems and basic Security equipments General knowledge on the block and schematic diagrams and other essential circuits and components of the covered basic security and communication equipment General knowledge on efficient application of effective troubleshooting technique General knowledge on the principle of operation, operating requirement, essential parts and functions of the covered basic Security and communication equipment General knowledge on the special safety precautions and the established occupational health and safety practices General knowledge on the technical specification, reading and interpreting diagrams, troubleshooting technique, maintenance management, spare parts suppliers and list of technical persons capable to assist in the corrective maintenance of the covered basic security and communication. Knowledge in computer Demonstrate skills Effective problem analyses and communications Effective information gathering with customers, equipment service engineers/staff and supervisors relevant in the corrective maintenance activity Effective and efficient work and safety practices Effective data analysis Effective work safety practices and time management Effective documentation Use of computer Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

34 Methods of Assessment Context of Assessment Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 33 of 53

35 Occupational Standard: Security Screening and Electronics System Level II Unit Title Maintain Documentation Unit Code EIS SSM Unit Descriptor This unit covers the maintenance of the variety of documentation required to record work activities, purchases and expenses and compliance obligations. It encompasses documentation typically required in the work instructions and procedures and time management. Elements 1. Prepare to maintain documentation 2. Maintain documentation Performance Criteria 1.1 Documentation requirements and methods for the enterprise are identified, obtained and understood. 1.2 Advice is sought from the work supervisor, when necessary, to ensure the work is correctly documented and coordinate d effectively with others. 1.3 Forms required to document work are obtained in accordance with established routines and procedures. 1.4 OHS risk assessment and control measures are documented before work is commenced in accordance with established routine/procedures. 2.1 Activities are documented promptly and at the appropriate time in accordance with established routine/procedures. 2.2 Documentation is checked for accuracy and clarity and any anomalies corrected. 2.3 Where applicable, signature is obtained from an appropriate person and the person's identification documented. 2.4 Where applicable, a copy of any required documentation is forwarded to an appropriate person in accordance with established routine/procedures. 2.5 Procedures for referring non-routine events to immediate supervisor for directions are followed. Variable Range Documentation Written information, either hard or soft copy, related to a work function. Examples of documentation are forms, work instructions, specifications, drawings, reports Page 34 of 53

36 Forms Established routines Control Measures Anomalies Appropriate person(s) Soft copy Hard copy Storage Personnel forms, telephone message forms, safety reports Strict procedures for carrying out a work activity or task often formalized in the form of work instructions Methods and equipment for preventing risk of injury or damage from a hazard. Many risk control measures have been established and formalized in standards and codes of practice. Deviations with current conditions Inadequacy of explanations and non-inclusiveness of relevant information Individuals with responsibilities for design, installation, maintenance, production or servicing activities or a customer or a person of higher authority. It includes site manager, a project manager, a line manager, a supervisor a team leader and a customer s representative. Digitalized documentation of equipment, materials, manuals and consumable materials. Agreements, memorandums minutes Organized files, List of machineries, equipment and consumable and nonconsumable materials Manual filing system Computer-based filing system Evidence Guide Critical Aspects of Competence Page 35 of 53 Must demonstrate skills and knowledge: Implemented OHS workplace procedures and practices, including the use of risk control measures as specified in the performance criteria and range statement Applied sustainable energy principles and practices as specified in the performance criteria and range statement Demonstrated an understanding of the essential knowledge and associated skills as described in this unit. It may be required by some jurisdictions that RTOs provide a percentile graded result for the purpose of regulatory or licensing requirements.

37 Underpinning Knowledge and Attitudes Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Demonstrated an appropriate level of skills enabling employment Conducted work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedures Maintained documentation in the enterprise information system, including: Following enterprise documentation requirements Enabling documentation to communicate clearly to others Dealing with unplanned events by drawing on essential knowledge and skills to provide appropriate solutions incorporated in a holistic assessment with the above listed items Demonstrate knowledge of: Enterprise communication methods encompassing: Communicating with personnel encompassing: Oral communications Written procedures and work instructions Communicating with suppliers Communicating with customers Work activities records encompassing: Purpose and extent of maintaining work activities records in an enterprise Types of records for maintaining work activities in an enterprise Methods for recording and maintaining work records Work records required by regulation requirements Using basic computers and applications encompassing: Starting up Selecting application Entering information Saving Printing Demonstrates skills in: Understanding range of technical and non-technical information pertaining to various systems and equipments Long term and readily documentation Retrieval and access schemes Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 36 of 53

38 Occupational Standard: Security Screening and Electronics System Level II Unit Title Unit Code EIS SSM Unit Descriptor Participate in Workplace Communication This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements. Elements 1. Obtain and convey workplace information 2. Participate in workplace meetings and discussions 3. Complete relevant work related documents Performance Criteria 1.1 Specific and relevant information is accessed from appropriate sources. 1.2 Effective questioning, active listening and speaking skills are used to gather and convey information. 1.3 Appropriate medium is used to transfer information and ideas. 1.4 Appropriate non- verbal communication is used. 1.5 Appropriate lines of communication with supervisors and colleagues are identified and followed. 1.6 Defined workplace procedures for the location and storage of information are used. 1.7 Personal interaction is carried out clearly and concisely. 2.1 Team meetings are attended on time. 2.2 Own opinions are clearly expressed and those of others are listened to without interruption. 2.3 Meeting inputs are consistent with the meeting purpose and established protocols. 2.4 Workplace interactions are conducted in a courteous manner. 2.5 Questions about simple routine workplace procedures and matters concerning working conditions of employment are asked and responded to. 2.6 Meetings outcomes are interpreted and implemented. 3.1 Range of forms relating to conditions of employment are completed accurately and legibly. 3.2 Workplace data is recorded on standard workplace forms and documents. 3.3 Basic mathematical processes are used for routine calculations. 3.4 Errors in recording information on forms/ documents are identified and properly acted upon. Page 37 of 53

39 3.5 Reporting requirements to supervisor are completed according to organizational guidelines. Variable Appropriate sources Medium Storage Protocols Workplace interactions Forms Range Team members Suppliers Trade personnel Local government Industry bodies Memorandum Circular Notice Information discussion Follow-up or verbal instructions Face to face communication Manual filing system Computer-based filing system Observing meeting Compliance with meeting decisions Obeying meeting instructions Face to face Telephone Electronic and two way radio Written including electronic, memos, instruction and forms, non-verbal including gestures, signals, signs and diagrams Personnel forms, telephone message forms, safety reports Evidence Guide Critical Aspects of Competency Must demonstrate skills and knowledge to: Prepared written communication following standard format of the organization Accessed information using communication equipment Made use of relevant terms as an aid to transfer information effectively Conveyed information effectively adopting the formal or informal communication Page 38 of 53

40 Underpinning Knowledge and Attitudes Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Demonstrate knowledge of: Effective communication Different modes of communication Written communication Organizational policies Communication procedures and systems Technology relevant to the enterprise and the individual s work responsibilities Demonstrate skills to: Follow simple spoken language Perform routine workplace duties following simple written notices Participate in workplace meetings and discussions Complete work related documents Estimate, calculate and record routine workplace measures Basic mathematical processes of addition, subtraction, division and multiplication Ability to relate to people of social range in the workplace Gather and provide information in response to workplace Requirements Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 39 of 53

41 Occupational Standard: Security Screening and Electronics System Level II Unit Title Work In Team Environment Unit Code EIS SSM Unit Descriptor This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team. Elements 1. Describe team role and scope 2. Identify own role and responsibility within team 3. Work as a team member Performance Criteria 1.1 The role and objective of the team are identified from available sources of information 1.2 Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources 2.1 Individual role and responsibilities within the team environment are identified 2.2 Roles and responsibility of other team members are identified and recognized 2.3 Reporting relationships within team and external to team are identified 3.1 Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives 3.2 Effective and appropriate contributions are made to complement team activities and objectives, based on individual skills and competencies and workplace context 3.3 Protocols are observed in reporting using standard operating procedures 3.4 Contribute to the development of team work plans based on an understanding of team s role and objectives and individual competencies of the members. Variable Role and objective of team Sources of information Page 40 of 53 Range May include but not limited to: Work activities in a team environment with enterprise or specific sector Limited discretion, initiative and judgment maybe demonstrated on the job, either individually or in a team environment May include but not limited to: Standard operating and/or other workplace procedures Job procedures

42 Workplace context Machine/equipment manufacturer s specifications and instructions Organizational or external personnel Client/supplier instructions Quality standards OHS and environmental standards May include but not limited to: Work procedures and practices Conditions of work environments Legislation and industrial agreements Standard work practice including the storage, safe handling and disposal of chemicals Safety, environmental, housekeeping and quality guidelines Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitude Underpinning Skills Resource Implications Methods of Assessment Context of Assessment Demonstrates skills and knowledge in: Operated in a team to complete workplace activity Worked effectively with others Conveyed information in written or oral form Selected and used appropriate workplace language Followed designated work plan for the job Reported outcomes Demonstrate knowledge of: Communication process Team structure Team roles Group planning and decision making Demonstrate skills to: Communicate appropriately, consistent with the culture of the workplace Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 41 of 53

43 Occupational Standard: Security Screening and Electronics System Level II Unit Title Develop Business Practice Unit Code EIS SSM Unit Descriptor This unit specifies the outcomes required to establish a business operation from a planned concept. It includes researching the feasibility of establishing a business operation, planning the setting up of the business, implementing the plan and reviewing operations once commenced. Elements Performance Criteria 1. Identify business opportunity 2. Identify personal business skills 3. Plan for establishment of business operation Page 42 of Business opportunities are investigated and identified. 1.2 Feasibility study is undertaken to determine likely business viability. 1.3 Market research on product or service is undertaken. 1.4 Assistance with feasibility study of specialist and relevant parties is sought as required. 1.5 Impact of emerging or changing technology including e- commerce, on business operations is evaluated. 1.6 Practicability of business opportunity is assessed in line with perceived risks, returns sought and resources available. 1.7 Business plan is completed for operation. 2.1 Financial and business skills available are identified and taken into account when business opportunities are researched. 2.2 Personal skills/attributes are assessed and matched against those perceived as necessary for a particular business opportunity. 2.3 Business risks are identified and assessed according to resources available and personal preferences. 3.1 Business structure and operations are determined and documented. 3.2 Procedures are developed and documented to guide operations. 3.3 Financial backing is secured for business operation. 3.4 Business legal and regulatory requirements are identified and complied. 3.5 Human and physical resources required to commence business operation are determined.

44 4. Implement establishment plan 5. Review implementation process 3.6 Recruitment strategies are developed and implemented. 4.1 Marketing of business operation is undertaken. 4.2 Physical and human resources are obtained to implement business operation. 4.3 Operational unit is established to support and coordinate business operation. 4.4 Monitoring process is developed and implemented for managing operation. 4.5 Legal documents are carefully maintained and relevant records are kept and updated to ensure validity and accessibility. 4.6 Contractual procurement rights for goods and services including contracts with relevant people, negotiated and secured as required in accordance with the business plan. 4.7 Options for leasing/ownership of business premises identified and contractual arrangements are completed in accordance with the business plan. 5.1 Review process for implementation of business operation is developed and implemented. 5.2 Improvements in business operation and associated management process are identified. 5.3 Identified improvements are implemented and monitored for effectiveness. Variable Business opportunities Page 43 of 53 Range May include but not limited to: expected financial viability skills of operator amount and types of finance available returns expected or required by owners likely return on investment finance required lifestyle issues Business viability May include but not limited to: opportunities available market competition timing/ cyclical considerations skills available resources available location and/ or premises available risk related to a particular business opportunity, especially in regard to Occupational Health and Safety and environmental considerations

45 Specialist and relevant parties Personal skills/attributes Business risks Human and physical resources Operational unit May include but not limited to: Chamber of commerce Financial planners and financial institution representatives, business planning specialists and marketing specialists accountants lawyers and providers of legal advice government agencies industry/trade associations online gateways business brokers/business consultants May include but not limited to: technical and/ or specialist skills business knowledge and skills entrepreneurship willingness to take risks May include but not limited to: occupational health and safety and environmental considerations relevant legislative requirements security of investment market competition security of premises/ location supply and demand resources available May include but not limited to: software and hardware office premises communications equipment specialist services through outsourcing, contracting and consultancy staff vehicles May include but not limited to: office location staffed with required personnel and equipped to service and support business home-based site or other location such as leased or owned property Legal documents May include but not limited to: partnership agreements, constitution documents, statutory books for companies (Register of Members, Register of Directors and Minute Books), Certificate of Incorporation, Franchise Agreements and financial documentation, appropriate software for financial records recordkeeping including personnel, financial, taxation, OHS and environmental Contracts with relevant people May include but not limited to: owners, suppliers, employees, landlords, agents, distributors, Page 44 of 53

46 customers or any person with whom the business has, or seeks to have, a performance-based relationship Evidence Guide Critical Aspects of Competence Underpinning Knowledge and Attitudes Underpinning Skills Page 45 of 53 Demonstrates skills and knowledge in: that a business operation has been planned and implemented from initial research into feasibility of the business and completion of the plan, through to implementing the plan and commencing operations the ability to evaluate the results of research and assess the likely viability and practicability of a business opportunity, taking into account the current business/market climate and resources available Demonstrate knowledge of: Federal and regional government legislative requirements affecting business operations, especially in regard to occupational health and safety (OHS), equal employment opportunity (EEO), industrial relations and anti-discrimination Technical or specialist skills relevant to the business operation Financing options Business systems and operations Relevant marketing, management, sales and financial concepts Methods for researching business opportunities Principles of risk management relevant to the business Methods of identifying relevant specialist services to complement the business Forms and administrative systems Services available and charges Planning and control systems (sales, Advertising and promotion, distribution and logistics Financial recording systems Legal rights and responsibilities Record keeping duties Operational factors relating to the business (provision of professional services, products) Demonstrate skills of: Literacy skills to interpret legal requirements, company policies and procedures and immediate, day-to-day demands Marketing skills Business planning skills Entrepreneurial skills Problem-solving skills OHS skills Time management skills

47 Resource Implications Methods of Assessment Context of Assessment Belief in services and products offered by the business Communication skills including questioning, clarifying, reporting, and giving and receiving constructive feedback Technical and analytical skills to interpret business documents, reports and financial statements and projections Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities Problem solving skills to develop contingency plans Using computers and software packages to record and manage data and to produce reports Literacy skills to enable interpretation of business information, numeracy skills for data analysis to aid research Research skills to identify a business opportunity and to conduct a feasibility study Analytical skills to assess personal attributes and to identify business risks Observation skills for identifying appropriate people, resources and to monitor work Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning Competence may be assessed in the work place or in a simulated work place setting. Page 46 of 53

48 Occupational Standard: Security Screening and Electronics System Level II Unit Title Apply Continuous Improvement Processes (Kaizen) Unit Code EIS SSM Unit Descriptor This unit of competence covers the exercise of good workplace practice and effective participation in quality improvement teams. Personnel are required to ensure the quality and integrity of their own work, detect nonconformances and work with others to suggest improvements in productivity and quality. Elements 1. Satisfy quality system requirements in daily work 2. Analyze opportunities for corrective and/or optimization action 3. Recommend corrective and/or optimization actions Performance Criteria 1.1 Access information on quality system requirements for own job function. 1.2 Record and report quality control data in accordance with quality system. 1.3 Follow quality control procedures to ensure products, or data, are of a defined quality as an aid to acceptance or rejection. 1.4 Recognize and report non-conformances or problems. 1.5 Conduct work in accordance with sustainable energy work practices. 1.6 Promote sustainable energy principles and work practices to other workers. 2.1 Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records. 2.2 Recognize variances that indicate abnormal or suboptimal performance. 2.3 Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance. 2.4 Use appropriate quality improvement tools and techniques to rank the probabilities of possible causes. 3.1 Analyze causes to predict likely impacts of changes and decide on the appropriate actions. 3.2 Identify required changes to standards and procedures and training. 3.3 Report recommendations to designated personnel. Page 47 of 53

49 4. Participate in the implementation of recommended actions 5. Participate in the development of continuous improvement strategies Variable Quality control procedures Sustainable energy principles and work practices 4.1 Implement approved actions and monitor performance following changes to evaluate results. 4.2 Implement changes to systems and procedures to eliminate possible causes. 4.3 Document outcomes of actions and communicate them to relevant personnel. 5.1 Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance. 5.2 Identify options for removing or controlling the risk of sub-optimal performance. 5.3 Assess the adequacy of current controls, quality methods and systems. 5.4 Identify quality improvement opportunities to continuously improve performance. 5.5 Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness. 5.6 Consult with appropriate personnel to refine recommendations before implementation of approved improvement strategies. 5.7 Document outcomes of strategies and communicate them to relevant personnel. Range May include but not limited to: standards imposed by regulatory and licensing bodies enterprise quality procedures working to a customer brief or batch card and associated quality procedures checklists to monitor job progress against agreed time, costs and quality standards preparation of sampling plans the use of hold points to evaluate conformance the use of inspection and test plans to check compliance May include but not limited to: examining work practices that use excessive electricity switching off equipment when not in use regularly cleaning filters insulating rooms and buildings to reduce energy use recycling and reusing materials wherever practicable minimizing process waste Page 48 of 53

50 Quality improvement tools and techniques Reporting Relevant personnel Quality improvement opportunities May include but not limited to: run charts, control charts, histograms and scatter grams to present routine quality control data plan, do, check, act (PDCA) Ishikawa fishbone diagrams and cause and effect diagrams logic tree similarity/difference analysis Pareto charts and analysis force field/strength weakness opportunities threats (SWOT) analysis May include but not limited to: verbal responses data entry into laboratory or enterprise database brief written reports using enterprise proformas May include but not limited to: supervisors, managers and quality managers administrative, laboratory and production personnel internal/external contractors, customers and suppliers May include but not limited to: production processes hygiene and sanitation procedures reductions in waste and re-work laboratory layout and work flow safety procedures communication with customers methods for sampling, testing and recording data Evidence Guide Critical Aspects of Competence Page 49 of 53 Demonstrates skills and knowledge in: use the enterprise's quality systems and business goals as a basis for decision making and action apply all relevant procedures and regulatory requirements to ensure the quality and integrity of the products/services or data provided apply and promote sustainable energy principles and work practices detect non-conforming products or services in the work area follow enterprise procedures for documenting and reporting information about quality contribute effectively within a team to recognize and recommend improvements in productivity and quality

51 Underpinning Knowledge and Attitudes Underpinning Skills Resources Implication Methods of Assessment Page 50 of 53 apply effective problem solving strategies implement and monitor improved practices and procedures Demonstrates knowledge of: specifications for laboratory products and services in the candidate's work area quality requirements associated with the individual's job function and/or work area scientific and technical knowledge underpinning the processes, procedures, equipment and instrumentation associated with the candidate's work tasks and duties workplace procedures associated with the candidate's regular technical duties sustainable energy principles relevant health, safety and environment requirements layout of the enterprise, divisions and laboratory organizational structure of the enterprise lines of communication role of laboratory services to the enterprise and customers methods of making/recommending improvements Standards, procedures and/or enterprise requirements Demonstrates skills to: applying problem solving techniques and strategies applying statistical analysis and statistical sampling procedures detecting non-conforming products or services in the work area documenting and reporting information about quality contributing effectively within a team to recognize and recommend improvements in productivity and quality implementing and monitoring improved practices and procedures organizing, prioritizing activities and items reading and interpreting documents describing procedures recording activities and results against templates and other prescribed formats working with others Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices. Competence may be assessed through: Interview / Written Test Observation / Demonstration with Oral Questioning

52 Context of Assessment Competence may be assessed in the work place or in a simulated work place setting. Page 51 of 53

53 Sector: Economic Infrastructure Sub-sector: Airport (Facility management & maintenance) Level V Security and Communication Systems Management Electrical & Electromechanical Equipment Airfield Ground Lighting Equipment Level IV Security and Communication Systems Operation & Supervision Electrical and Electromechanical Equipment Airfield Ground Lighting Equipment Level III Safety, Security & Detection Systems Network, Communications & Automated Systems Electrical and Electromechanical Equipment Airfield Ground Lighting Equipment Level II Security Screening & Electronics System Electrical & Electromechanical Equipment Airfield Ground Lighting Equipment Level I Basic Electrical and Electronics Equipment Page 52 of 53

54 Acknowledgement We wish to extent thanks and appreciation to the many representatives of business, industry, academe and government agencies who donated their time and expertise to the development of this occupational standard. We would like also to express our appreciation to the Experts of Minister of Education (MoE) and Engineering Capacity Building program (ECBP) who made the development of this occupational standard possible. This occupational standard was developed on October 2012 at Addis Ababa, Ethiopia. Page 53 of 53 Ethiopia Occupational Standard