Share Builder. News from HFCU January 2016

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1 Share Builder News from HFCU January 2016 The 72nd Annual Meeting WHEN: Tuesday, March 22, :30pm Light snack served 6:30pm Meeting called to order To RSVP, you can call or stop into any of our 3 locations and speak with a Member Service Specialist. This will help us to prepare a more accurate count when it comes to food, seating, and prizes. When RSVP ing, please make sure to let us know if you intend on bringing any children under the age of 12 so that our Kirby Kid s Club can properly plan activities for them to do during the meeting. management reports, the election of directors, and prizes. The board of directors is made up of volunteer members elected by our members. If you are interested in serving on the board of directors, you must submit a Letter of Intent to the Nominating Committee at Hermantown Federal Credit Union 4477 LaVaque Rd, Hermantown, MN The letter must be received on or before Friday, February 19. On Tuesday, March 22, a light snack will be provided from 5:30pm to 6:30pm with the Annual Meeting being called to order at 6:30pm. The meeting will include board and We are excited for 2016 here at HFCU and look forward to seeing you at the Hermantown AAD Shrine Building on Tuesday, March 22 at 5:30pm for the 72nd Annual Meeting. WHERE: Hermantown AAD Shrine Building, 5152 Miller Trunk Highway, Hermantown, MN Continuing to Create a Unique Member Experience At the 2014 annual meeting, President/CEO Scott Lundgren announced to the membership that during the following year, the Credit Union would be making some changes in order to create a unique member experience. Part of this unique member experience included the credit union staff working to identify opportunities to enhance the quality of service that we provide and expand services through a consultative approach. Our objective was to align our values with our service and offer an experience that is unique in our marketplace. Thanks to the guidance and support of our Board of Directors, we have built a strong foundation that provides strategic direction for the organization. Every decision we make relating to member service and the products we offer, is based on the vision, mission and values of the organization and ultimately achieving our goal of providing service that will wow our members every time. Vision: The principles and beliefs guiding our credit union as we pursue to focus on creating and building real relationships, exceeding expectations, encourage and educate members on the use of technology and better understand member needs and work to provide solutions when life happens. Mission: We are here for you when life happens. Core Values: The credit union s mission shall be accomplished by keeping in mind a set of core values1. Character A set of qualities that make our organization different from others; we foster a positive open and honest atmosphere to establish and maintain trust. 2. Member-Centric Understanding the financial needs of everyday average people (our members). Our ability to listen, identify product and services of benefit and educate and empower. 3. Accountability Being held accountable to perform to specific standards and expectations. 4. Critical Thinking Our ability to problem solve, make decisions and come up with solutions that is to the members satisfaction and fits within the values and standards of our credit union 5. Initiative Taking responsibility to find solutions, breaking down barriers, expand knowledge, embracing technology

2 Introducing FREE Kasasa checking accounts! Do you want to earn rewards back on your debit card purchases? Well now you can with our new Kasasa Checking accounts! We offer 2 different checking accounts to better accommodate to your spending habits. Check out the differences below: Kasasa Cash Back checking account will let you earn cash back on debit card purchases, get refunds on ATM fee*, no monthly service fees, and no minimum balance to earn your rewards. Rewards: 2.50% cash back Up to $7.50 cash back each month* Refunds on ATM fees* Requirements: Have at least 12 debit card purchases Enrolled and log into online banking monthly Enrolled and agree to receive e-statements Kasasa Tunes checking account will let you earn refunds on itunes, Amazon, and Google Play purchases, ATM fees*, no monthly service fees, and no minimum balance to earn your rewards. Rewards: $5 each month toward itunes, Amazon, & Google Play Refunds on ATM fees* Plus, get an extra $20 towards itunes, Amazon, & Google Play at signup* Requirements: Have at least 12 debit card purchases Enrolled and log into online banking monthly Enrolled in and agree to receive e-statements Check out Kasasa Day! On Wednesday, February 3rd at any of our 3 locations! Free cookies and coffee served all day. Also, sign up for your new Kasasa checking account to be entered into a drawing for a $25 Visa Gift Card! One winner per location. * Account approval, conditions, qualifications, limits, timeframes, enrollments, log-ons and other requirements apply. Monthly usage of online banking and receipt of electronic statements are conditions of this account. Enrollment in electronic services (e.g. online banking and electronic statements) and log-ons may be required to meet some of the account s qualifications. Limit 1 account per social security number. There are no recurring monthly service charges or fees to open or close this account. In addition, you will receive reimbursements up to $5 for nationwide ATM fees incurred during the Monthly Qualification Cycle in which you qualified. ATM receipt must be presented within thirty (30) calendar days of transaction for reimbursement of individual ATM fees. Contact one of our credit union service representatives for additional information, details, restrictions, processing limitations and enrollment instructions. Federally insured by NCUA. itunes is a registered trademark of Apple, Inc. Amazon.com is a registered trademark of Amazon.com Inc. Google Play is a registered trademark of Google Inc. Apple Inc., Amazon.com and Google is/are not participants in or sponsors of this program. Mark Your Calendar 2016 Federal Holidays HFCU Office Closings January 19: Birthday of Martin Luther King, Jr. February 15: Washington s Birthday May 30: Memorial Day July 4: Independence Day September 5: Labor Day October 10: Columbus Day November 11: Veterans Day November 24: Thanksgiving Day December 26: Monday after Christmas Day Join us on Facebook facebook.com/hermantowncu Follow us on 24/7 Automated Teller

3 A Great Year for Real Estate! The past year marks another strong year for real estate sales in the Northland. For the third year in a row, we saw an increase in home values as well as a 15 percent increase in the number of homes sold. An increase in homes sold and values can only mean the return of a healthy real estate market in the area. So, if you re thinking of selling your home, you can expect to sell it faster and get more money. Additionally, by working with your credit union we can provide you with the same services offered by other realty companies but for thousands less. Call Nick for free market analysis of your home! Don t worry buyers, there s good news for you too! Interest rates still remain at historic lows, letting you get more house for your dollar. But don t wait too long to make your move, interest rates are expected to go up as the year goes HFCU Surcharge-free ATM Access Now available at Allpoint Network Atms and Participating SuperAmerica Gas and Convenience locations. Your 37,000 Surcharge-Free ATMS are now searchable on most mobile devices. Check out our website for details to download the application and for more locations Miller Trunk Highway, Hermantown, MN 1704 Woodland Avenue, Duluth, MN 4991 Miller Trunk Highway, Hermantown, MN 602 East 4th Street, Duluth, MN th Avenue West, Duluth, MN 7521 Comstock Lake Road, Cotton, MN 1405 Broadway, Superior, WI Hermantown FCU Main Office 4477 LaVaque Road, Hermantown, MN HFCU Duluth Office 2516 London Road, Duluth, MN HFCU Metro Office 25 Belknap Street, Superior, WI hermantownfcu.org on. Stop by the London Road branch to meet our new mortgage loan officer Linda Proctor. With the addition of Linda comes the addition of Nick Christensen many new loan products, too. If you re not sure where to start with buying a house, we can help. We will be offering first time home buying classes throughout the spring at all of HFCU s branches. Whether you re buying or selling real estate this year or just have questions about the process, make your friendly and local HFCU branch your first stop. Introducing our new Mortgage Loan Officer: Linda Proctor Linda Proctor has lived and worked in financial institutions in Northern Minnesota for the past 30 years and loves spending time with family and friends enjoying the outdoors. She joined the mortgage industry in 2006 and has been a Mortgage Loan Officer with CU Companies since December 2015 and takes great pride in helping members with the mortgage process. If you are dreaming of buying your first home, have always wanted that second home on the lake or decided to refinance to lower your interest rate and obtain cash to remodel your existing home, Linda can guide you through the steps to make your dreams come true. Linda is based out of the Duluth Branch on 2516 London Road, but will be able to meet at other locations by appointment. Contact Linda: Office phone: Cell phone: lproctor@cucompanies.com

4 It s here ACH Origination! You ve been asking and we have listened! Hermantown Federal Credit Union now offers ACH Origination! What does this mean for you? It means that we are now able to initiate credit and debit electronic fund transfers between your account or loan at HFCU and your account or loan at another financial institution*. Tired of mailing in your monthly HFCU loan payment? Set up a recurring ACH transfer so you ll never have to remember to mail it in again. Want to set up regular deposits to your HFCU account? With ACH Origination, we can do that for you, too! Stop into any branch location and ask a Member Services Representative about setting up your free ACH transfer today! *Consumer accounts only. Some transaction restrictions apply; inquire for details. Members Helping Members Thanks to all of the members that donated items and monetary donations to our Members Helping Members drive! We were able to provide all the gifts that the 5 families asked for, and more! Investing in a Confusing World The recent increase in market volatility has led to the investing public being uneasy about their investments and the future of the US and global economies. Fear has further been stoked by a media that increasingly becomes more sensationalistic in its description of the financial events reported upon. That fear causes individuals to make emotional investment decisions which are generally not in their best interest. If you are an investor, it may be time to reflect upon the fundamentals of investing rather than relying on the whims of so-called media experts those fundamentals are: 1. Time in the market provides the best opportunity for success, not timing the market. Timing the market has never been accomplished with any consistency. 2. Asset Allocation the importance of spreading your risk amongst many types of investments vs. having all of you eggs in one basket. 3. Dollar Cost Averaging buying consistently into the market spreads your average cost out over time. 4. Rebalancing your portfolio allows you to keep from having too much of your portfolio become concentrated in one type of asset. Being diligent on following your plan and the fundamentals of investing increase your opportunity for long term investment success. Remember, panic is not an investment strategy. If you would like to have a conversation about your investments and the markets, please contact our Cetera Advisor Networks Financial Advisors located at Hermantown Federal Credit Union. Neill Atkins can be reached at our Hermantown location or by calling Neill A. Atkins Asset Allocation, which is driven by complex mathematical models, should not be confused with the much simpler concept of diversification. Asset Allocation cannot eliminate the risk of fluctuating prices and uncertain returns. Rebalancing may be a taxable event, before taking any specific action be sure to consult with your tax professional. Dollar Cost Averaging does not assure a profit and does not protect against loss in a declining market. Such a plan involves continuous investment securities regardless of fluctuating price levels of such securities. Investors should consider their financial ability to continue their purchases through periods of falling prices, when the value of their investments may be declining. Cetera Advisor Networks LLC nor any of its representatives or agents give legal or tax advice. For complete details, check with your tax consultant or attorney. Cetera Advisor Networks LLC is located at Hermantown Federal Credit Union 4477 LaVaque Rd, Hermantown, MN *Neill Atkins is a Registered Representative of and offers securities and investment advisory services through Cetera Advisor Networks LLC, a registered broker/dealer and Member SIPC. Cetera Advisor Networks LLC and Hermantown Federal Credit Union are not affiliated companies. Investments are: Not NCUSIF insured, not a deposit, no credit union guarantee, may lose value, not insured by any Federal Government Agency.

5 What is Popmoney? Popmoney is an innovative personal payment service offered by HFCU that eliminates hassles of checks and cash. Now, sending and receiving money is as easy as ing and texting. And you don t need to create a new account to send or receive the money! To sign-up: 1. Log into your online banking. Once logged in, look for the Popmoney option between Bank It and Self Service. 2. Choose which checking account to take future funds from. Once you have chosen your account, click Agree. 3. You are now signed up for Popmoney! Click Get Started to begin. if you want it sent to their address or mobile number. The person you are sending funds to will then get a message prompting them for their account information through an or text message. Fill out the rest of the form; amount, send day, and what account the funds are coming from. NOTE: You must send more than $5.00. Anything else will not send. 5. If you know the other person s account number and want to send their money that way, click Bank Account and fill out the information needed to continue.you will then choose your delivery option and add a message, if you so choose. Click Continue. 4. The first screen will be where you can start sending money. Fill in the required areas (first and last name of person you are sending the money to), then decide 6. Review your payment. Check to make sure that all the information is correct before submitting payment. After you have checked over the information, click Send Payment. E-Statements Statements that come in the mail are so yesterday! Your monthly/quarterly statements can now be sent to your by signing up for E-Statements. Not only is this convenient, you are also going green! To sign up: Open the Self-Service tab in your Online Banking Under additional services, click on E-Statements Read and Agree to the Terms and Conditions Click Enroll in E-Statements Your E-Statements will begin the next month/quarter after sign-up. (You may also need to adjust your pop-up blocker to view statements). Also, to have a Free Kasasa Checking Account, you need to be signed up for E-Statements! REMINDER Next Shred Day is April 16 from 9 a.m to noon at the Hermantown location.

6 Savings Rates ACCOUNT TYPE APY* TERM COMMENTS Share Savings.05% N/A Dividend declared by the Board and posted to all share accounts for the previous quarter Money Market.10%** N/A $2,500 minimum balance Savings.10%** N/A $10,000 minimum balance.15%** N/A $25,000 minimum balance.25%** N/A $50,000 minimum balance IRA Savings.50%** N/A $50 minimum balance ACCOUNT TYPE REGULAR APY* RELATIONSHIP APY* TERM/MINIMUM BALANCE/COMMENTS Term Share.15%.15% 6 months $1,000 minimum balance Certificates (CDs).35%.35% 1 year $1,000 minimum balance.65%.66% 2 years $1,000 minimum balance.90%.91% 3 years $1,000 minimum balance 1.05% 1.06% 4 years $1,000 minimum balance *A.P.Y. is annual percentage yield. Rates quoted are in effect for Savings 12/01/2015, certificates 12/01/2015 and are subject to change. **Money Market Savings is a tiered adjustable account. Minimum balance requirements per tier. See credit union for details. Our Loan Rates ACCOUNT TYPE TERM APR* 2008 and NEWER Up to % % Secured Financing months Call for details on older models Home Equity Line of Credit* 4.50% % Home Equity Fixed 5.25% % *APR is annual percentage rate. Rates quoted are in effect 5/19/14 and are subject to change. EQUAL OPPORTUNITY LENDER 4477 LaVaque Road Hermantown, MN HERMANTOWN OFFICE 4477 LaVaque Road Hermantown, MN FAX: Lobby Hours Monday-Friday 8:30 am 5:00 pm Drive-Through Hours Monday & Friday 7:00 am 6:00 pm Tuesday Thursday 7:00 am 5:00 pm Saturday 8:00 am Noon DULUTH OFFICE 2516 London Road Duluth, MN Fax: Lobby Hours Monday-Friday 8:30 am 5:00 pm Drive-Through Hours Monday & Friday 8:00 am 5:30 pm Tuesday Thursday 8:30 am 5:00 pm Saturday 9:00 am Noon SUPERIOR METRO OFFICE 25 Belknap Street Superior WI Fax: Lobby Hours Monday Friday 8:30 am 5:00 pm Drive-Through Hours Monday Friday 8:00 am 5:30 pm Saturday 8:00 am Noon Online Banking: Call Center (during regular business hours) Herman (Telephone Account Access): This newsletter is published periodically for informational purposes only and is not intended to provide investment, tax, or legal advice. All information contained is believed to be accurate, however, accuracy cannot be guaranteed.

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