Système documentaire de l'assurance qualité et structure des processus : comparaison de deux cas d'implantation de l'iso 90001

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1 Systèmes d'information et Management Volume 8 Issue 4 Article Système documentaire de l'assurance qualité et structure des processus : comparaison de deux cas d'implantation de l'iso Blandine Lanoux Université Robert Schumann à Strasbourg, IECS, blandine.lanoux@em-strasbourg.eu Christophe Lerch Université Louis Pasteur à Schiltigheim, IUT, lerch@unistra.fr Danièle Bénézech Faculté de Sciences Economiques et de Gestion de Rennes, daniele.benezech@univ-rennes1.fr Gilles Lambert Université Robert Schuman à Strasbourg, IECS, gilles.lambert@em-strasbourg.eu Follow this and additional works at: Recommended Citation Lanoux, Blandine; Lerch, Christophe; Bénézech, Danièle; and Lambert, Gilles (2003) "Système documentaire de l'assurance qualité et structure des processus : comparaison de deux cas d'implantation de l'iso 90001," Systèmes d'information et Management: Vol. 8: Iss. 4, Article 3. Available at: This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Systèmes d'information et Management by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.

fr Danièle Bénézech Faculté de Sciences Economiques et de Gestion de Rennes, daniele.benezech@univ-rennes1.fr Gilles Lambert Université Robert Schuman à Strasbourg, IECS, gilles.lambert@em-strasbourg.

2 Système documentaire de l'assurance qualité et structure des... LANOUX, Blandine;LERCH, Christophe;BÉNÉZECH, Danièle;LAMBERT, Gilles Systèmes d'information Lanoux et Management; et al.: Système Dec documentaire 2003; 8, 4; ABI/INFORM de l'assurance Complete qualité structure des proc pg. 61 Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 1

3 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 2

4 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 3

5 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 4

6 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 5

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8 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 7

9 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 8

10 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 9

11 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 10

12 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 11

13 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 12

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17 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 16

18 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 17

19 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 18

20 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 19

21 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 20

22 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 21

23 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 22

24 Lanoux et al.: Système documentaire de l'assurance qualité et structure des proc Reproduced Published with by AIS permission Electronic of Library the copyright (AISeL), owner Further reproduction prohibited without permission. 23

25 Systèmes d'information et Management, Vol. 8 [2003], Iss. 4, Art. 3 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. 24

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