Frequently Asked Questions About MyBrowardHealth

Transcription

1 Frequently Asked Questions About MyBrowardHealth Enrollment Questions What is MyBrowardHealth? MyBrowardHealth offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyBrowardHealth, you can use the Internet to: View your health summary from the MyBrowardHealth electronic health record View test results View finalized Radiology & Pathology Reports Keep track of your medications and prescriptions Access trusted health information resources Request medical appointments Pay a bill Is there a fee to use MyBrowardHealth? MyBrowardHealth is a free service offered to our patients. How do I sign up for MyBrowardHealth? You must sign a consent form upon admission and provide us with identification and a valid address. You can also present in person with your identification at your participating Broward Health, Health Information Management (HIM) Department at any time. Once registered, users will receive a custom invitation with instructions on how to complete the sign-up process. Whom do I contact if I have further questions? For questions pertaining to your medical record related to a visit to one of the four Broward Health hospitals, you should contact your participating Broward Health Health Information Management (HIM) Department using the contact information below. 1

2 For any other questions pertaining to your medical record for a specific medical visit, please contact the Broward Health physician office, urgent care facility or outpatient service location that provided your care. Broward Health Coral Springs: (954) OR BHCSpatientportal@browardhealth.org Broward Health Imperial Point: (954) OR BHIPpatientportal@browardhealth.org Broward Health Medical Center: (954) OR BHMCpatientportal@browardhealth.org Broward Health North: (954) OR BHNpatientportal@browardhealth.org Your Medical Record When can I see my test results in MyBrowardHealth? Your test results are usually released to your MyBrowardHealth account within three (3) days. Certain restrictions apply. What kind of test results can I expect to see in MyBrowardHealth? You will be able to receive most laboratory and radiology results. Test results for sensitive information will not be available in MyBrowardHealth. If some of my health information on MyBrowardHealth is not correct, what should I do? A Request to Amend form must be completed and submitted in person with your identification to your participating Broward Health, Health Information Management (HIM) Department. The form can be accessed online at mybrowardhealth.org or at your participating Broward Health, Health Information Management (HIM) department. 2

3 MyBrowardHealth For My Family Can I view a family member's health record in MyBrowardHealth? Yes you can. This is called proxy access and allows a parent, guardian or designee to log into his or her own personal MyBrowardHealth account, and then connect to information regarding the family member. Proxy access can be used to view health records for minor children and adult patients. Complete the appropriate Proxy/Authorization form(s) during the admission process. If you are requesting access after discharge, complete the form(s) located at MyBrowardHealth and submit in person with your identification to your participating Broward Health, Health Information Management (HIM) Department. MyBrowardHealth does not allow for a teen, aged 13-17, to view patient health information due to Florida Statute requirements regarding teen confidentiality. On your teen s 13th birthday, the Parent Proxy view will automatically be terminated. Can my spouse and I share one MyBrowardHealth account? No, due to the sensitive nature of medical information, each adult must sign and submit a Patient Portal consent form and establish their own MyBrowardHealth account. After I Have Enrolled I forgot my password. What should I do? You may click the Forgot password link on the sign-in page to reset your password online. You may also contact Cerner s Consumer Care (877) to request a new, secure password. Can you send me a new invitation as I have lost it, let it expire or did not receive it? You may call your participating Broward Health, Health Information Management (HIM) Department to obtain a new invitation to the patient portal. If you have changed your address recently, you must present in person and fill out another consent form with your new address. 3

4 Where can I update my personal information (e.g., home address, or change my password)? Log into MyBrowardHealth and on the top right corner, go to the Account Settings and select the appropriate option. Note: Updates to this setting do not update information on your medical record and you may not see changes applied until after your next visit to a Broward Health facility. Technical Questions How is MyBrowardHealth secure? We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID s, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyBrowardHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyBrowardHealth. What is MyBrowardHealth s privacy policy? MyBrowardHealth is owned and operated by Broward Health partnered with Cerner corporation and is fully compliant with federal and state laws pertaining to your privacy. Your name and address will be treated with the same care and privacy given your health records and will never be sold or leased by MyBrowardHealth. I was logged out of MyBrowardHealth, what happened? We aim to protect your privacy and security of your information. While logged into MyBrowardHealth, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyBrowardHealth. We recommend that you log out of your MyBrowardHealth session and close your internet session if you need to leave your computer for even a short period of time. To use MyBrowardHealth what do I need? You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). 4

5 My invitation link does not work, what should I do? For your security, your invitation expires after 60 days and is no longer valid after the first time you use it to create an account. If you still have problems, call your participating Broward Health, Health Information Management (HIM) Department. They will be able to tell you if you still have a valid Access Code or if you need to obtain a new one. Can I access MyBrowardHealth through a mobile device? Yes, Patient Portal is mobile enabled. 5