Employment 1st information for colleges and training providers in Northern Ireland

Transcription

1 eployent Eployent st inforation for colleges and training providers in Northern Ireland

2 Eployent st A new collaborative approach to industry-specific pre-eployent training Hospitality, leisure, travel and touris is a fast growing sector that will need to recruit an additional 06,300 workers across the UK every year until 207. To fill this gap, the sector will need to find fresh talent with the right attitude, skills and qualifications to eet the needs of eployers in these industries. What is Eployent st Eployent st was developed by People st and with full backing and input fro eployers, to eet the sector s request for a consistent standard of preeployent training across the UK. The prograe consists of 60 hours of introductory training to and touris, which can be delivered over two weeks full-tie or four weeks at 5 hours per week. It covers 3 job roles: Bar staff Barista Catering supervisor Chef Conference/exhibition anager Crew eber toer service staff reception Hotel porter Housekeeper Kitchen porter Leisure and thee park attendant Travel agent Waiter/waitress An additional 60 hours of training prograe for candidates that require support before starting Eployent st is also available. Eployent st can lead to nationally-recognised qualifications that are accredited on the Qualification and Credit Fraework (QCF).

3 Module Objective Outcoe/Candidates will Rationale Introduction Gain an overview of and touris and job roles in the sector Understand the iportance and size of the sector, and the any entry routes available for jobseekers The and tourissector offers great opportunities for talented jobseekers, and candidates will be fully aware of the benefits of joining these industries UKSP Understand how to use UKSP, the hospitality, leisure, travel and touris careers guidance site Becoe failiar with UKSP and how it can help the gain insight into the industry and be noticed by eployers in the sector Eployers will have access to a pool of talented and wellprepared candidates through UKSP Tea working Understand the iportance of effective teawork and what to do to be an effective tea player Be aware of how to work effectively as part of a tea and how this can iprove business perforance Good teawork iproves the perforance of staff and businesses, so understanding its iportance and being able to carry it out is crucial Principles of toer rvice Level 2 Achieve the new Level 2 Award in the Principles of toer rvice for and touris Understand the iplications of excellent custoer service and be able to deliver it to a nationally recognised standard Excellent custoer service is a ajor contributor to custoer loyalty, referrals and profitability. Staff who are confident about their custoer service skills will be ore otivated and loyal to their eployers Sales training Define the arketing and sales process Understand the sales and arketing process, and learn the iportance of effective upselling Good selling and upselling techniques can help ensure custoer satisfaction and attract new business Food Safety Level 2 Achieve a Level 2 Award in Food Safety in Catering Understand the legal requireents of food safety to a nationally recognised standard Food safety is a legal requireent for businesses in and touris; eploying staff with the right food safety skills and qualification offers peace of ind to the eployer Understanding and ipleenting good health and safety practices is a legal requireent for the sector Health and Safety Level 2 Achieve a Level 2 Award in Health and Safety in the Workplace Understand the legal requireents of health and safety to a nationally recognised standard Dealing with difficult situations Learn counication skills and assertiveness techniques to iprove custoer relations Understand how counication and assertiveness can effectively resolve custoer conflict Handling stressful situations and dealing effectively with colleagues and custoers is vital to business perforance and good teawork

4 Eployent st Module Objective Outcoe/Candidates will Rationale Tie anageent Learn a nuber of techniques to help anage tie effectively Understand the iportance of effective tie anageent and how it can iprove work processes In a fast oving arena like and touris, businesses need their staff s tiekeeping to be ipeccable Counication and influencing Learn how body language ipacts on others and the techniques to develop effective listening skills Understand the ipact that counication and body language have when dealing with custoers and colleagues Great counication results in iproved teawork and custoer service Making the right first ipression Learn about how people for ipressions Understand that aking a first ipression is critical for the business Giving the right first ipression is a key part of achieving great custoer service Job roles training part and 2 Gain an understanding of the following job roles: housekeeper, bartender, barista, waiter, chef, travel agent, thee park attendant, crew eber, kitchen assistant, reception, conference and banqueting assistant Becoe ore failiar with a nuber of job roles in hospitality Before applying for a job in the sector, candidates need to understand the reit of various roles to assess which areas are of greatest interest Interview skills Learn how to effectively prepare for an interview Be equipped with the right skills to prepare for and carry out job interviews Candidates will be better prepared to conduct a ore insightful and effective interview Work placeent insight Understand the requireents of work placeents Be prepared for the reality of work placeents Candidates are better equipped to ake the ost of their work placeent and deonstrate their abilities Successful exas Gain a nationally recognised preeployent qualification Be prepared for eployent having achieved a nationally recognised pre-eployent qualification targeted at the and touris sector Eployers will be assured that the candidates have the discipline to listen and learn and the abition to achieve Course review Review the Eployent st prograe Be asked for their feedback upon copletion of the course Feedback received will help continuously evaluate the prograe

5 Eployent st Why offer Eployent st? These include exercises, hand-outs and PowerPoint presentations, as well as the additional 60 hours of training prograe aterials for candidates that require support before starting the Eployent st prograe. Eployers are becoing very aware of the iportance and benefits of recruiting staff already trained to industry standards, and are increasingly working with colleges and training providers to address eployent issues and challenges in their local area. As a college or training provider, you play a huge role in developing a skilled workforce. If you do not currently have any qualified trainers to carry out the Food Safety Level 2 and Health and Safety Level 2 courses, you ay enrol your students on the People st Training Copany s online courses: Health and Safety ( 20 +VAT), Food Safety ( 20 +VAT), or buy both for just 30 +VAT. By delivering the Eployent st prograe you will ensure learners receive the right training to ebark in a career in the and touris sector, and by registering your Eployent st graduates on the UKSP.co.uk careers website, eployers will be able to target the directly with excellent job opportunities. Delegate Workbook The UKSP portal also allows you to easure the nuber of trainees/students you have helped gain eployent, inforation you can use for inspections. As a training provider, you don t need to worry about preparation and support, as you will have access to a range of engaging and coprehensive training aterials and resources. cond Floor Arstrong House 38 Market Square Uxbridge UB8 LH United Kingdo Tel: Fax: Delegate Workbook info@peoplest.co.uk Interested? For ore inforation about Eployent st, contact us: CV vice er r to the n to ctiopart Introduhos Et er to Telephone: E-ail: nitea@peoplest.co.uk Website: ry and indust Par Foo d safe ty toer rvice Part t Inte rv to er r iew vice skills an Par d tw or kp lace UKSP ice rv insi gh t Cu sto er d Rea rvice Etho s Pa rt st e fir CV P n to UKS ctio nd odu ry a Inter Indust th st fir e 9 Foo d sa fety 3 In an ter d w vie or w s kp kil lac ls ei ns igh t Part Health and Safety vicetraining er r to 3 ad Re t ageen an Tie er to ice rv rt s Pa ho Et 99 9 toer rvice Partto er ser vice to er r vice 83 Par t Sa les tra ining Cu sto er a Te king wor Health and to Safety ttraining er s n ervic ee a an g Sae e les Ti a Te g in rk wo tra ini ng rvice Etho s Pa rt

6 If you would like to receive further inforation about our prograes and services, contact us: T: E: W: