F I N S A. Presentation I E A F I A A R F M

Transcription

1 N I F M A A N C F I F I N S A S D E A R I E E R A A R FINSA Presentation

2 soluciones en madera Index Presentation Finsa in figures Location Finsa nowadays Management model Values Human resources and CSR Raw material and environment Wood and sustainability Innovation and quality Brief historical tour Solutions in wood Finsa boards Veneer Decor Furniture and c. Finsa wood Finfloor Foresa Decotec

3 Herzlich Willkommen bei Finsa. Wir laden Sie ein, eine groβe Auswahl an Lösungsvorschlägen im Holzsegment kenne zulernen, und wollen Ihnen diese zur Verfügung stellen. Welcome to Finsa. We invite you to learn about the wide range of solutions in wood we have at your disposal 3

4 PresentaTIOn It all began in the early twentieth century in a small sawmill in Portanxil (A Coruña). Innovative by tradition Factory of the group located in Padron (A Coruña) in 1946 Finsa is the oldest chipboard and MDF manufacturer in the Iberian Peninsula. The company, founded in 1931 as a small sawmill, has maintained a sustained growth since that time up to now. Currently, Finsa manufactures a wide variety of woodderived products. During the last years, Finsa has concentrated its investments in the modernisation of its plants and in the development of new value-added products: melamine faced chipboards and MDF, wood veneer, plywood, mouldings, kitchen cabinets, furniture components, laminate flooring, etc. Thanks to all this, Finsa is today an international referent in the wood sector. Endorsed by our enthusiasm and our wide experience in the development of wood-derived products, we would like to share with you the benefits of using engineered wood boards in your projects and to participate in our stake for the future of this material. 4 4

5 Key figures...nowadays, we are one of the leading companies in the wood processing sector in Europe Human RESOURCES SALES INVESTMENTS number of employees million of euros million of euros ,2 5

6 Finsa is today Finsa is today Finsa has known how to evolve without losing its essence. Now we are ready to take on new challenges. Experience Over 60 years dedicated to wood-derived products. We are one of the leading companies in the sector in Europe. 13 factories and the most innovative technology to guarantee the highest quality. Highly qualified human capital, identified with the company s values. Future insight. Its yearly sales over 700 million euros and its production capacity of 3,100,000 m3 per year turn FINSA into a solvent company capable of facing the future with confidence. Committed to innovation and with an environmental policy based on sustainable development. Customer service and orientation Wood solutions to suit the market needs. Entrepreneurial spirit, willing to learn, improve and take on new challenges every day to deliver more value to our customers. Annual sales of more than 800 million euros and a production capacity of Its yearly sales over 700 million euros and Its production capacity of 3,100,000 m3 per year turn FINSA into a solvent company capable of facing the future with confidence. International dimension A Shipping Service to the main ports in the world which guarantees its international scope. Its own Sales Offices in 9 countries, as well as an experienced Exports Department which currently works with customers from over 60 countries 6 6

7 MANAGEMENT MODEL SUPPLIERS CUSTOMERS Prevention Motivation Quality Service Cost Modelo de Gestión Finsa Innovation Hórreo. (From lat. horreum). Isolated wooden or stone construction, with rectangular or square shape, supported by columns, which is characteristical of the North-West area of the Iberian Peninsula. It is used to store grain or farming products. (Translation of the definition from the Real Academia Española). Our objective: to involve everyone in continuous improvement. We have developed our own Management Model with a basic objective: achieving the involvement of all our workers in the daily management of the Company. This ambitious project, which gives priority to team work, is organised around the little improvements each worker can provide every day to build the Company in which she or he would like to work. Our Management Model tackles all the issues related to our productive process, bearing in mind our suppliers and the needs of our customers. Its six fundamental pillars are the following: Prevention, Quality, Cost, Service, Innovation and Motivation. The hórreo represents for us the essence of this authentic commitment to improve and generate value. In the day-to-day activity of the company, this Model pursues the identification and removal of those operations that do not generate value. The principles of this philosophy of work are embodied in the establishment of standards which are easily understood and applied by all of us, which allow the transmission of knowledge and the implementation of systematic processes that offer the best result possible at every moment. The fulfilling of the procedures adopted is guaranteed through daily audits. 7

8 INTERNATIONAL PRESENCE FINSA has 13 production sites in 3 countries (Spain, Portugal, France). It also has 18 branch offices. Sustained growth with a single goal: to be near our customers to provide the best service. location Finsa Forest United Kingdom Polska Nederland Finsa España France Italia Portugal Factorias Delegaciones 8 8

9 LOCATION SALES OFFICES Factoríes Grupo FINSA Santiago de Compostela Santiago de Compostela La Rioja Logroño Bizkaia Muxika Barcelona Barcelona Valencia Valencia Alicante Alicante Madrid Madrid Sevilla Sevilla Canarias Santiago de Compostela Luso Finsa Portugal - Matosinhos Finsa France Francia - Morcenx Finsa France Francia - Tours Finsa Forest Products Irlanda - Scariff Finsa UK Reino Unido - Birkenhead Finsa BV Holanda - Vlissingen Polska Polonia - Gdynia Finsa Italia Italia - Monticello d Alba Export Santiago de Compostela Finsa Trading Mi. East U.A.E. Dubai FACTORIES FINSA Padrón (España) Santiago (España) Rábade (España) Ourense (España) Tordera (España) Aveiro (Portugal) Matosinhos (Portugal) Morcenx (France) Cella I (España) Cella II (España) Chinchilla (España) Caldas de Reis (España) Ambarés et L. (France) Nelas (Portugal) finsa POLSKA LUSO FINSA finsa uae FINSA bv finsa italia FINSA FOREST finsa france FINSA UK 1931 AND ALSO... Finsa Latinoamérica Finsa Export Finsa Maroc Finsa U.A.E 9

10 VALUES HUMAN RESOURCES Our business identity is based on two fundamental principles: mutual respect and effective effort. OUR VALUES These are fundamental pillars of the company. They establish our character and identity. In Finsa, we are firmly convinced that our business culture must guide all our day-to-day actions. We aim to achieve a corporate culture based on shared values. These values will stem from two fundamental principles: Mutual respect Productive effort This is the principle which will spark from others the best possible reaction. It is our aim that inter-personal relationships should be governed by : This is vital in order to guarantee the sustainable generation of resources, which will, in turn, assure us the freedom and capacity to create the kind of company we want to work in. We need to face up tasks with : Modesty Honesty Generosity Transparency Enthusiasm Teamwork 10 10

11 Human Resources Experience and professional development From its inception, FINSA has based its activity on a fundamental principle: human resources in constant evolution, closely identified with the objectives of the company. Its Human Resources policy guarantees the cohesion of the group, fair and equal treatment, professional development and adequate working conditions. Prevention: an absolute priority The Prevention of Risks at Work is an absolute priority for the company, For this reason, we have promoted, with the participation of all the company s levels, the integration of Prevention in the daily work. Having zero accidents is a permanent objective of the company. We have so reflected in our Prevention mascot, Zero, which reminds us daily of the need of fulfilling it. Social Responsibility FINSA is committed to sustainable growth, which extends over the limits of our factories. We obtain our main raw material from Nature, timber, and our duty is to respect and protect it. We develop different actions in collaboration with other private and public associations, which promote the protection and the efficient management of forests. The development of the areas near our factories and of the people living there is another of our daily commitments. RSC FINSA With the society we belong to 11

12 RAW MATERIAL RAW MATERIAL Timber is much more than raw material, it is the essence of our industry. A completely sustainable material which helps prevent climate change and which offers matchless constructive and decorative possibilities. Therefore, we are aware of our responsibility as regards its preservation. If we want to offer the highest level of quality, we need prime raw material. But is is our duty to guarantee development based in the renovation of resources and in the protection of the environment. For this reason, we actively promote the use of timber from PEFC and FSC forests (the certifications that guarantee sustainable forest management). On the other hand, over 60% of the wood used in the manufacture of our products comes from recycled raw material, sawmill waste products, sawdust, wood shavings, and other remains from the cleaning of forests, etc

13 Environment RAW MATERIALand the ENVIRONMENT More than 60 percent of the wood used in our process comes from recycled raw materials Environment Through our Environmental Policy, we are actively committed to the protection of the environment. We want our manufacturing processes to have the lesser environmental impact possible. In this sense, we are one of the cleanest companies: we generate more energy than the one we waste for the processing of our products. All our manufacturing processes are optimised so that we achieve maximum energy saving by cogeneration (exploitation of the heat and energy produced by the own factory) and minimum waste production. Besides, the waste materials generated by our activity as well as recycled materials from other industries are used to create energy through our biomass factories. 13

14 SUSTAINABILITY Wood and sustainability Wood is a 100% sustainable and recyclable material which helps us fight against climate change. tree-to-product cycle TREE-TO-PRODUCT CYCLE solutions in wood CO2 ENERGY VALUATION Waste products not suitable for recycling RECYCLING clean wood residues COGENERATION** RAW MATERIAL* REFORESTATION FINSA Engineered wood CONSUMER **COGENERATION: Through Cogeneration, Finsa optimises electric production using the thermal energy generated. SAWMILL RAW MATERIAL GENERATED ELECTRICITY *RAW MATERIAL: Our raw material comes from: 1. Exploitation of forests. 2. Waste products from other industries: sawdust, wood shavings, etc. 3. Recycling. WOOD PRODUCTS REYCLING 14 14

15 THE WOOD Each m 3 of wood used as a substiture for other material may save 2 tons of CO 2. The forests managed in a sustainable way are CO2 sinks. PRODUCT Required energy in GJ/m 3 Net CO2 emission Kg/m 3 The wood-derived products are carbon stores. They have an important role in the increase of the efficiency of forests. On the one hand, they enlarge the period in which CO2 is stored before being freed to the atmosphere again, and, on the other hand, they promote the growth and renovation of forests. Wood Chipboard Concrete Aluminium Steel 1,2 3,8 7, The production and the processing of wood have high energy efficiency, they may replace other materials which require high amounts of energy for their production. 15

16 innovation InnovaTiNn AND QUALITY Innovation is the best way to adapt ourselves to the needs of our customers and to create value. Adaptability The ability to innovate is one of the key competitive and significant features of a more and more demanding market. From its inception, Finsa has always faced changes with an open and innovative spirit. Thank to this, one of our identity symbols today is, without doubt, our adaptability and our will to offer solutions that fulfill our customers expectations. From this premise, the company pledges future commitment to innovate as a way to generate value. Thus, our global innovation policy has a double facet: Improvement of the production processes: in order to optimise the resources and to offer standardised productive processes which can guarantee the best results. Improvement of our products: in order to answer the needs of our customers and to offer more added value. (AITIM) Wood and Cork Technical Research Association

17 QUALITY Higtly resistant ultra-light board MDF production line In Finsa, we understand innovation as a global challenge which affects all the dimensions of the product. Its technical and physical properties are, without doubt, fundamental, but there is another key issue that makes us different: design. Indeed, our natural wood veneers and our melamine faced boards offer a wide InnovaTiOn AND DESIGN and balanced range which may suit any type of project, from the most traditional to the most avant-garde one. In this sense, our philosophy as regards design has two essential axis: closeness to the market and pursuit of global tendencies that affect the furniture and the interior design sectors. We have at our disposal a specialised department in the development of designs: our coolhunters. This team of professionals is in charge of directly contacting customers, suppliers, architects, designers, and of noticing current tendencies to reflect them in decorative solutions. 17

18 SOLUTIONS IN WOOD standard products fire retardant products Fimapan Fibranor Fibrapan Iberpan Mediland LP Mediland XL Fibrapan. DM 620 MDF mouldings Strips of MDF Fibralac Standard melamine baseboard Standard veneered baseboard Finfloor Fire Retardant / Faus Decor fire resistant Fimapan fire resistant Fibracolour fire resistant Fibrapan fire resistant Melamine fire resistant baseboard Veneered fire resistant baseboard Greenpanel fire resistant Mediland M1 moisture retardant products EZ Low formaldehyde emission products Fimapan moisture resistant Superpan moisture resistant Fibrapan moisture resistant DM.Compac 1100 Mediland MH Fibrapan E-Z Fimapan E-Z Mediland LP E-Z Superpan E-Z Melamine moisture resistant baseboard Veneered moisture resistant baseboard Melamine E-Z baseboard Veneered E-Z baseboard Low density products Resistant products Finlight Finsa Greenpanel Fibrapan / Iberpan Ultralight FimapanUltralight Mediland UL Iberpan 300 / 400 Fibrapan Forma DM.COMPAC 1100 Fibranor / Fibrapan TS Fibranor FB / Fibrapan FB Fimapan AF Fibranor TS / FB Fimapan Losetas Superpan Top Melamine lightweight baseboard Veneered lightweight baseboard Melamine high density baseboard Veneered high density baseboard 18 18

19 SOLUTIONS IN WOOD Solutions in wood addressed to the furniture, interior design and construction sectors. construction products decoration products Superpan P5 / P6 Fire resistant Range Fimatech 45 Fimaplast BKE Fimaplast H BKE Anti-slip Fibracolour Fibraform Finmoulding Finplynatur Gama Duo Fimaplast / Fibraplast CompacMel Superpan Decor Fibpraprint Fimanatur / Fibranatur Finplynatur Finblocknatur Superpannatur Finfloor fire retardant Eco-Friendly Railway Sleepers Anchor-Clip Decking- Boards for Shuttering Veneer Fimanatur / Fibranatur Finplynatur Finblocknatur Superpannatur Laminate flooring Faus and Finfloor Faus Decor (Friso) Coated MDF mouldings Printed paper PRODUCTS FOR PACKAGING exterior products Superpan Finsa ready-to-assemble solid wood elements Finlynatur Gardening products. Plant pots, fences and custom-made products. Fibrapan Exterior CHEMICAL PRODUCTS MACHINED PRODUCTS Formaldehyde, Resins, Urea-formaldehyde concentrates, PVA Adhesives, Catalysts / Additives Moisture resistant emulsions Edge banded panels, Machined components, Fintop worktops., Finporta kitchen doors, Finmódulos kitchen cabinets, Kit furniture, Finsystem 19

20 ENGINEERED WOOD The new era of particle and fibre boards ENGINEERED WOOD FINSA is the oldest chipboard and MDF manufacturer in the Iberian Peninsula. In this sense, the experience and excellence acquired through the manufacture of these products have turned the company into a referent in this sector in Europe. Besides, thanks to continuous research and innovation, our range of special products does not stop growing, thus offering more and more innovative solutions and products. All our range of products is available in fire retardant quality. Wide range of possibilities, qualities, measures and thicknesses. Products Fimapan (Chipboard) Fibrapan (MDF) Superpan (Chipboard/MDF) Iberpan (MDF high thicknesses) Finlight (Lightweight board) Fibralac (MDF for lacquering) Fibraform (MDF for bending) Fibracolour (mass-dyed MDF) Finsa Greenpanel (Ultra-light hollow core board) DM Compac (High density) 20 20

21 SOLUTIONS IN WOOD The widest range of baseboards in the market. Innovative solutions adapted to the new times. Fimapan Fibrapan Superpan Chipboard Board MDF Chipboard & MDF Finlight Finsa GreenPanel Compac Plus Lightweight board Higtly resistant ultra-light board MDF High density MDF 21

22 VENEER AND VENEERED BOARD Wood veneer: a top-of-the-range natural product VENEER AND VENEERED BOARD Products We specialise in the production and commercialisation of wood veneers, and veneerd boards The wide range of products offered includes: a large variety of natural and reconstituted veneers coming from everywhere in the world, veneered boards (with standard baseboards, such as chipboard, MDF, plywood or blockboard, or with special baseboards, such as fire retardarnt boards, moisture resistant boards, low density boards, etc.), Veneers Natural veneers Reconstituted veneers Veneered boards FImanatur (veneered chipboard) Fibranatur (veneered MDF) Finplynatur (veneered plywood) Finblocknatur (veneered edge-glued panels) Finply I (Pine faces) Finply Combi (Okume faces) Finply Form (film / film) Finplydeck (anti-slip / film) 2 22

23 SOLUTIONS IN WOOD A range of veneers in constant evolution. A wide variety of combiantions adapted to all needs. Dyed veneer Grooving Varnishing Fibranatur Finplynatur Finblocknatur Veneered MDF Veneered plywood Veneered edge-glued panels 23

24 melamine Versatile and functional product which has learnt how to evolve. Melamine faced board Products Finsadecor specialises in the design and the production of melamine faced boards: our identity signs are quality, service, range, accessories and, of course, design. Thanks to technological advances, melamine has significantly evolved, obtaining designs and finishes with high realism and naturality. In a world where environments, languages and trends are in constant change, it is important to be able to innovate and surprise. Finsadecor is permanently in contact with the market so it is able to offer decorative solutions to different environments: leisure, work and home. Melamine faced board comes in different qualities and with different baseboards: Qualities: Horizontal Applications, High Gloss, Varnishable. Baseboards: Fimapan, Fibrapan, Superpan. Alll the range of baseboards is available with fire retardant and moisture resistant qualities. Fibraprint: painted MDF board

25 SOLUTIONS IN WOOD We specialise in design. Our range coves all tendencies, from the most traditional to the most innovative ones.. Gama Duo New trends in melamine grouped in a flexible range melamina 2013/2015 soluciones en madera melamina 2013/2015 soluciones en madera The Duo Range evolves. More designs and formats, new complementary products, in short, more solutions. The multiple combinations of baseboards, designs and finishes make the Duo Range the most varied and complete offer in melamine in the market. Novelties: More designs. 180 designs dividided in Unicolours, Fantasies and Woodgrains. Trends: the latest trends applied to the decoration sector and to the furniture industry. New baseboards: Superpan and CompacMel join traditional baseboards, such as Fimapand and Fibrapan. New traditional products: range of laminates and edges. New finishes: textile finish. More formats: more formats adapted to the custormers needs. 25

26 decorative surfaces SURFACES Three surfaces four trends Industrial&raw Green being 26 26

27 FACTORIES SURFACES TRENDBOOK is a guide of inspiration that comes through the decorative surfaces of FINSA, veneer, laminate and melamine. Descarga Descarga el folleto en formato PDF melamine veneer laminate Hidden luxury Vintage attitude 27

28 decorative solutions FINfloor LAMINATE FLOORING CREATING YOUR SPACE LAMINATE FLOORING Products Create your own space from scratch: Environments vary according to individual tastes and needs; thus, Finfloor offers a wide variety of options so that you may create a new space altogether or just transform it. Get into renewing the image conveyed by the decoration of your home. The very beginning of your space - the floor - can turn any rooms into rooms that are luminous, rustic, classical, contemporary, Laminate flooring Thanks to its click system, its installation is quick and easy. You just have to think about selecting the type of design that best suits your needs

29 SOLUTIONS IN WOOD Suelos de fácil instalación y 20 años de garantía. Mas de 161 referencias donde escoger. Finfloor Style Finfloor Original Fiesta Prem, LC (Last Choice) STYLE range is the narrow stylish format of FINfl oor. Planks of 13cm width and 130cms long are presented in over 30 single plank designs. All Style range is available both with 4 sided V groove or without. The ORIGINAL FINfl oor range of 19cm width, has over 50 designs available: single board, 2 or 3 planks format, rustic, modern or classic designs Choose your style! A wide selection of these designs is also available in different types of bevel: 4 or 2 sided V-Groove will highlight the beauty of your fl oor. See the color chart for bevel options offered in each design. FINfloor es una elección de extraordinaria relación calidad-precio, gracias a la tecnología de resistencia a la humedad HYDRO PROTECT, su resistencia al desgaste AC5, su sistema de instalación patentado fácil y resistente, el tratamiento antiestático y su gran nivel de resistencia al fuego (clase Bfl s1). A basic selection of 14 designs for tighter budgets. 29

30 Furniture and components Finsactiva. New challenges for the furniture industry Furniture and components Products Finsactiva puts together the means of production, the human capital and the technology necessary to fulfill all the needs of transformation of the furniture industry, either individuallly or through a wide range of standardised products. Our philosophy: stating the competitive advantages that the outsorcing of production has for the furniture industry, concentrating thus their efforts in differentiating aspects, such as design, innovation and commercialisation, and trusting the production process to technologycally prepared companies such as Finsactiva. Edge banded panels Machined components. Fintop worktops. Finporta kitchen doors. Finmódulos kitchen cabinets. Kit furniture. Finsystem professional system of assembly of wardrobe interiors

31 SOLUTIONS IN WOOD Outsourcing: we manufacture so our customers can concentrate in design and commercialisation 20% aumento de la capacidad Finmodulos XL Fintop Antibacteriana FINsystem All the range of moisture resistant low kitchen cabinets is made in a special measure of 84cm height. Better use of space and higher comfort. Professional worktop, developed on a special baseboard of 30mm: SUPERPAN TOP. Decorative paper with special impregnation that provides it with high resistance to wear and scratching, as well as with ANTIBACTERIAL protection. Measures: 3600 x 630 x 30 mm FINSystem is an innovative system of assembly of components for the installation of wardrobe interiors. Compatible with any environment we can find at home. 31

32 Solid pine timber New applications and use of solid pine timber Solid pine timber Products FINSA S solid pine timbers have broken the frame of traditional sawmills. FINSA has developed a range of products with quality and design and which are an important part of the elements used in construction. FINSA has a yearly production capacity of solid pine timber of 100,000 m3. This turns FINSA into one of the strongest industries in the sector in Spain. Our main products are: flooring, tanalised decking tiles, boards for shuttering, plant pots... Planks and boards for the construction industry. 4-side brushed plank (Uses: DIY works, decoration, woodwork...) Custom-made component for packaging Wooden tiles Tanalised products for outdoor uses Dovetail-joint flooring Wooden railway sleepers 32 32

33 SOLUTIONS IN WOOD The essence of wood applied to resistant and original products ideal for outdoor uses. Cladding Railway sleepers Wooden packaging Cladding. Anti-slip floorings, walkway decking tiles, decking tiles, wooden slats for façade cladding. Easyto-intall products. Risk 4 tanalising process. Railway sleepers. Tanalised ecofriendly railway sleepers. Great durability and aesthetic appeal. Multiple uses: gardenign, country houses, chimneys, natural reserves and walkways. All kinds of brushed solid pine timber boxes for packaging purposes: wine packages, packages for the food sector, leather goods, handicrafts... 33

34 CHEMICAL PRODUCTS FORESA R&D&I and the Environment: our stake in the chemical industry sector. CHEMICAL PRODUCTS Foresa is firmly committed to Research, Development and Innovation. In this sense, we want these concepts to materialise through real improvements achieved by our R&D&I Department. This multidisciplinary team, with high professional qualification, aims, on the one hand, at introducing innovations in the internal industrial processes of the FINSA Group which are related to chemical products, and, on the other hand, at answering the demands and needs of our customers through new solutions applied to all the sectors to which our products are addressed. Products Formaldehyde Resins Urea-formaldehyde concentrates PVA Adhesives Catalysts / Additives Moisture resistant emulsions 34 34

35 DECORATIVE PAPER U decotec P R I N T I N G S A Ideas, technology and design: the essence of our decorative paper PRINTED PAPER Decotec Printing is a company devoted to the printing of decorative paper. This paper is used to coat particle or MDF boards and also decorative laminates. Our products can be found, then, in all types of pieces of furniture and wall and floor cladding, contributing to their embellishment and differention through their designs thanks to the infinite possibilities that modern printing systems offer. The decorative paper also helps preserving the environment. It may replace specially valuable or threatened timber species as it is manufactured using timber of low decorative value which comes form reforestation in conditions of economic and environmental sustainability. 35

36 ESPAÑA Alicante Tel.: Fax: Barcelona Tel.: Fax: Bizkaia Tel.: Fax: Canarias Tel.: Fax: La Rioja Tel.: Fax: Madrid Tel.: Fax: Santiago de Compostela Tel.: Fax: Sevilla Tel.: Fax: Valencia Tel.: Fax: FRANCE FINSA FRANCE MORCENX Morcenx Tel: +33 / Fax: +33 / [email protected] FINSA FRANCE TOURS Saint Avertin Tel.: + 33 / Fax: + 33 / [email protected] IRELAND FINSA FOREST PRODUCTS Scariff Tel.: / (0) Fax: / (0) [email protected] ITALIA FINSA ITALIA Monticello d Alba Tel.: + 39 / Fax: + 39 / [email protected] HOLLAND FINSA BV Vlissingen Tel.: + 31 / Fax: + 31 / [email protected] POLSKA FINSA POLSKA Gdynia Tel.: + 48 (0) Fax: + 48 (0) [email protected] PORTUGAL LUSO FINSA Perafita-Matosinhos Tel.: / Fax: / [email protected] U.A.E. FINSA MIDDLE EAST Dubai Tel.: Fax: [email protected] UNITED KINGDOM FINSA UK Birkenhead Tel.: + 44 / Fax: + 44 / [email protected] EXPORT Santiago de Compostela Tel.: + 34 / Fax: + 34 / [email protected]