List of charges and services

Transcription

1 List of charges and services Valid as of June 20 th 2016 PLEASE NOTE: THE ENGLISH VERSION SERVES INFORMATION PURPOSES ONLY. THE GERMAN VER- SION ALONE IS LEGALLY BINDING. This list of charges and services applies to the business relationship between the customer and NORD/LB and Braunschweigische Landessparkasse (BLSK), a subsidiary of NORD/LB with partial legal capacity. Pursuant to 13 of the government agreement with NORD/LB, any rights and obligations pertaining to BLSK shall be applicable to NORD/LB. Any declarations issued or received by BLSK shall have effect for the benefit of and against NORD/LB. Section A: Charges for services within the scope of standardized transactions for private and business customers (savings, traveller s cheques, loans, securities, safe deposits, other). Section B: Charges and performance characteristics of account management services, payment services (transfers, direct debit, card payments, cash deposits and withdrawals) and of cheque transactions for private and business customers. Section C: Exchange rates for foreign currency transactions (except payment services) for private and business customers. Section D: Out-of-court settlement of disputes and other complaint procedures for private and business customers. Pursuant to no. 17, section 3 of its general terms and conditions, the bank may charge an appropriate fee in accordance with statutory provisions for services which are not the object of this agreement or which are not indicated in the list of charges and services, where these were performed on request of the customer or in its presumed interest and whose performance, under the given circumstances, can only be expected against payment of such a fee. 1

2 A. Charges for services within the scope of standardized transactions for private and business customers Savings, traveller s cheques, loans, securities, safe deposits, other Services 1. Savings account 1.1 Dispatch of Account statements Replacement account statements* Credit note forms postage 5.00 incl. postage postage 1.2 Value date Cash deposits on saving accounts Cash withdrawals from saving accounts date of the deposit date of the withdrawal 2. Travelers Cheques and Transportation Cost for Foreign Currency Transportation costs for foreign currency and precious metal supply directly to the customer Flat charge for transportation costs: Order Value up to EUR 5.000, Order Value up to EUR , Order Value as off EUR ,- (individual orderable) Cashing in Travelers Cheques in foreign currencies 1.5, min plus commission 0.25, min EURO Returning unused Travelers Cheques (per transaction) Overdrafts For any drawings against the account which are not covered by a credit balance or a credit line (overdrafts), the contractual overdraft interest rate will be charged. Where no such rate has been agreed in the contract, the overdraft interest indicated on the list of charges displayed at the branch shall apply. Business customers will pay an interest rate of currently 17.00% p. a. for overdrafts. For consumer loan agreements, statutory provisions also apply. 4. Securities 4.1 Deposit facilities Base fee p. a. per deposit Volume dependent fee (p. a. of the market/ nominal value of the deposit as of 31 Dec.; for Zero Coupon Bonds, this fee applies to the final % amount, NORD/LB bonds are ) Other securities (closed-end real estate funds and types without market value, per drawing p. a.) 2.50 Statement of account and debiting annually * where caused by circumstances within the responsibility of the customer 2

3 A. Charges for services within the scope of standardized transactions for private and business customers Savings, traveller s cheques, loans, securities, safe deposits, other Special services on request of the customer Duplicates (per bond)* Deposit statement issued during the course of the year (per item and statement)* 1.00 min Transfer of registered shares (per transfer) 6.30 Transfer of deposit earnings/ capital return to other banks (per item) 2.50 Refund request (foreign withholding tax on dividends or other withholding tax per request) manual procedure, min refundable amount automated procedure, possible for certain countries per request per item plus 5.00 Freezing a deposit account* Deposit transfer Annual tax certificate third party costs only 4.2 Bonds Deposit (per type) 9.13 Subsequent realization of subscription rights (per transaction) Coupon renewal (coupons pertaining to interest, profit share and revenue) Redemption of matured securities (per nominal value and presentation) 0.25 % min max Redemption of coupons pertaining to interest and dividend (of the gross amount, per presentation) 1.00 % min max Procurement of replacement titles, per transaction* Exchange of actual securities (NORD/LB issues are ) Transaction services Purchase and sale of securities (transactions through consultants) Postage and other expenditures are not included in the following rates. Shares, certificates, stock warrants, listed investment funds Commission (of the market value, per transaction) 1.00 %, min Fixed-interest securities Commission (of the nominal value, per transaction) (for Zero Coupon Bonds pertaining to the final amount; the initial purchase of NORD/LB bonds is ) Investment certificates from DekaBank or from the cooperation partners Swisscanto and LODH Purchase Sale 0.50 %, min at the relevant issue price at the relevant return price * where caused by circumstances within the responsibility of the customer 3

4 A. Charges for services within the scope of standardized transactions for private and business customers Savings, traveller s cheques, loans, securities, safe deposits, other Other domestic and foreign investment certificates Purchase Sale Capital transactions Subscription right/partial right, commission (of the market value), min. nominal value 50 at the relevant issue price at the return price, minus 1 % commission, min %, min Subscription of new shares, commission (of the market value) 1.00 %, min Subscription of convertible debentures, commission (of the market value) Exercising convertible debentures in shares (of the nominal value, plus supplement) 0.50 %, min %, min Exercising stock warrants in shares (of the option price) 1.00 %, min Liquidation proceeds, commission (of the market value) 1.00 %, min Online banking/ telephone banking Purchase and sale of securities Postage and other expenditure are not included in the following rates. Shares Commission (of the market value, per transaction) 0.50%, min Fixed-interest securities Commission (of the nominal value, per transaction) (for Zero Coupon Bonds pertaining to the final amount; the initial purchase of NORD/LB bonds is ) Investment certificates from DekaBank or from the cooperation partners Swisscanto and LODH Purchase Sale 0.25%, min at the relevant issue-/ return price at the relevant issue price at the relevant return price Other domestic and foreign investment certificates Purchase Sale Capital transactions Subscription right/partial right, commission (of the market value), min. nominal value 50 at the relevant issue price at the relevant return price, minus 0.50 % commission, min %, min

5 A. Charges for services within the scope of standardized transactions for private and business customers Savings, traveller s cheques, loans, securities, safe deposits, other Other Setting up / changing / deleting daily/ end-of-month limits Assessment fee 4.4 Compensation of disbursements The compensation of disbursements goes by statutory regulations. Please ask your securities consultant for details on the amount of third-party costs pertaining to your security placement. If the sale took place in a depository which is different from the depository where the customer s portfolio is booked, an assessment fee will be charged. The amount depends on the depository. 4.5 Futures and Options (Eurex) Equity and Index Options 1% of the transaction value (option premium) in euros, Minimum commission excl. Eurex charges Futures or Options on Futures per contract excl. Eurex charges Charges for other futures exchanges and commodity futures upon request Clearing Fees NORD/LB charges a maximum of per contract for clearing exchange traded derivatives (futures and options) on the Eurex. Eurex charges and third party costs are charged separately. These costs are components of the respective transaction conditions. In addition, NORD/LB grants discounts, where applicable, in the context of individual or volume agreements Default Information Details concerning the offered account segregation models can be found on the EurexClearing AG website ( under Risk Management, Client Asset Protection. Portfolios on the Eurex are segregated using "Omnibus Client Account Segregation" unless specifically foreclosed by the clients (Elementary Clearing Model) Individual Segregation In addition, we also offer "Individual Client Account Segregation" (Individual Clearing Model). The implementation of the Eurex Individual Clearing Model requires joint planning and coordination of the process steps (Negotiation of corresponding contracts, implementation and adaptation of IT systems, etc.) With that said, a potential on-boarding process is individually to the segregation requirements needed for your institution. The duration and costs of the on-boarding are determined by these requirements. We determine the expenses associated with on-going costs using a proprietary turnover and account management fee based on your transactions. We would be happy to put together a tailor-made proposal to meet your requirements. 5

6 A. Charges for services within the scope of standardized transactions for private and business customers Savings, traveller s cheques, loans, securities, safe deposits, other 5. Safes/vault deposits Rental fee for safes per quarter 0 to 7.5 cm to cm to cm to cm in excess of cm Fees are calculated quarterly and charged in advance. For the initial quarter the fee will be calculated on a pro-rata basis. 6. Miscellaneous 6.1 Earnings statement 1 Earnings overview (per item) 0.80 min max Annual overview of issued earnings settlements (per item) 1.50 min max Interest certificate Letter /per hour, min Savings (by IT) Services on request of the customer* Phone calls per unit 0.20, min Facsimiles per page 2.50 Photocopies per page 0.50, min Enquiries with regard to the correct execution of payment transactions (where not caused by incorrect information regarding the recipient provided by the customer) Other enquiries* at cost /per hour 6.3 Duplicates * per document per unit (unless where other provisions of this list of charges and services apply) Bank enquiries on request of the customer in Germany abroad plus third-party costs and translation costs (where requested) VAT VAT 6.5 Miscellaneous Contracts for the benefit of third parties * where caused by circumstances within the responsibility of the customer. 1 The annual tax certificate is issued. 6

7 Services I. Current accounts 1. Pricing schemes 1.1 Pricing scheme for private current accounts (salary/ wage accounts, pension accounts) Each of the following private account pricing models is also offered as a "Basiskonto" according to the German Zahlungskontengesetz. Services specific to business customers (e.g. payment transaction mandates via computer centres, data storage media and electronic submitted orders with/without electronic signature) are charged according to item B I 1.3 and item B I 1.4 ( Current accounts for business customers, Model: BusinessGiroS ). Private accounts models GiroAktiv GiroAktivPlus GiroInklusiv Monthly base fee 1.50 (deleted for incoming salaries/ wages or pensions of at least ) Execution of a payment order*,** Online banking order**,*** Telephone banking order or SB-Terminal order**,*** Paper-based order**,*** Deposit / payout at the counter per item Debit card each subsequent debit card 1 card including 7.50 p.a. 1 card including 7.50 p.a. 2 cards including 7.50 p.a. * Applies to the execution of payment transactions on an account by standing order, direct debit, check or through a payment card as well as credits from transfers, direct debits and card transactions. ** Only collected if the postings are made as agreed and on behalf of customers. For erroneous bookings and correction and reversal postings will be charged no fee. *** Cancellations of standing orders will be charged. 7

8 1.2 Pricing scheme for current accounts of business customers Account type of business customers BusinessGiro S BusinessGiro M BusinessGiro L Monthly base fee 7.00 each subsequent transaction each subsequent transaction each subsequent transaction 0.15 Book-entry item paper-based and paperless, e.g. transfer orders, direct debits, credit entry Deposit / payout cash dispensers, at the counter Debit card First debit card per account Each subsequent debit card Other Reversal debits of returns (plus third-party-costs and forward rate) Standing orders Setting up, modifying, - paper-based, via telephon banking - Homebanking / SB-terminal The price per transaction will only be charged on request or interest of the customer. 8

9 1.2 Pricing scheme for current accounts of business customers Model 1: BusinessDirect Model 2: BusinessEconomy Model 3: BusinessClassic Model 4: BusinessDirect Corporates Model 1 Model 2 Model 3 Model 4 monthly base fee Number of free transactions per month 5, each subsequent transaction 2.00 * 20, each subsequent transaction 2.00 * 5, each subsequent transaction 2.00 * 5, each subsequent transaction 2.00 * Paperless payment transactions Homebanking, telephone banking, terminals Individual mandate Collective mandate 2 per mandate per item Other electronic submissions per mandate 2 without EA per mandate 2 with EA per item Other paperless transactions (e.g. debit entry, transfer credit note) Paper-based payment transactions Individual transfer cheque collection/direct debit per mandate per item Cashing-in cheques Miscellaneous Standing orders Setting up, modifying Homebanking / SB-terminal Debit card (for further charges, see item B 4.2) for debit entries, one mandate is charged per equivalent value (= credit note value at the account of the submittent) 3 EA = electronic authorization (signature) * Will only be charged on request or interest of the customer. 9

10 1.3 Current accounts in foreign currencies at institutions other than banks 7.50 for each month commenced 1.4 Other services Transfer confirmation Provision of account activity information (DTI) per mandate per item BusinessClassic, BusinessGiro S BusinessEconomy, BusinessGiro M BusinessDirect, BusinessDirect Corporates,BusionessGiro L Return debit of debit entries submitted for collection for payers at NORD/LB 3.00 for payers at other banks 3.00 plus third-party costs Return debit of cheques submitted for collection for payers at NORD/LB 1, min for payers at other banks 1, min plus third-party costs Account statement (per transaction) Preparation and provision/transmission in the agreed form and frequency pursuant to the agreed procedure not separately charged The first preparation and transmission of final settlements is always. Provision/ transmission on request of the customer, where exceeding the agreed scope (per transaction) daily, weekly, fortnightly or monthly statement if dispatched by mail Mail dispatch of account statements and final settlements not called up at the statement printer after 35 days 1.00 plus postage postage Preparation and provision/transmission of account statement duplicates by IT on request of the customer* 7.50 The bank shall provide the customer at least once a month with account information on payment transactions 5 in the agreed form. The manner and interval for providing such information can be agreed separately with customers who are not consumers. * where caused by circumstances within the responsibility of the customer. 4 Paper-based transaction confirmations requested by the customer. Transfer confirmation by stamping the transfer carbon copy are. 5 Payment transactions are e.g. cash deposits onto a payment account, cash withdrawals from a payment account and the transfer of money to other payment accounts through direct debit, transfers or payments by card or similar means. 10

11 II. Payment services for private and business customers 1. General bank details Name and address of the bank Norddeutsche Landesbank Girozentrale Friedrichswall Hannover 1.2 Competent supervisory authority The responsible supervisory authority is the European Central Bank, Sonnemannstraße 29, Frankfurt/Main Postal address: European Central Bank, Frankfurt/Main (Internet: The responsible supervisory authority for consumer protection is the Federal Financial Supervisory Authority, Graurheindorfer Straße 108, Bonn and Marie-Curie-Straße 24-28, Frankfurt/Main, Germany (Internet: Entries in the Register of Companies AG Hannover HRA 26247; AG Braunschweig HRA 10261; AG Stendal HRA Contract language German shall be the prevailing language for the business relation with the customer. 1.5 Business days and cut-off times of the bank As business day shall be deemed any day where the payment service providers participating in a payment transactions maintain the business operations required in order to process payment transactions. The bank maintains business operations required in order to process payments on all working days, with the exception of Saturdays the 24 th and the 31 st of December Cut-off time: Paperless instructions regarding to foreign payment transaction mandates per EDI (not applicable to EU-standard and SEPA payments) Other instructions: To the extent that no other rules are in force and where the actual recipient facility does not indicate differing cut-off times on business days until a.m. on business days until 12 a.m. 1.6 Out-of-court dispute settlement and other complaint procedures See section D of the list of charges and services 6 Any changes of the general details pertaining to the savings bank are indicated on our business correspondence and on the account statement. 11

12 2. Transfers 2.1 Transfers within Germany and to other countries of the European Economic Area (EEA) 7 in Euros or in other EEA currencies Transfer order a) Cut-off time for transfers For business days and cut-off times of the bank, see section B II. no b) Completion time The bank must ensure that the transfer order is received by the payment service provider of the recipient within the following delay: Transfers in Euros Paperless transfer orders 9 Paper-based transfer orders 10 max. 1 business day max. 2 business days Transfers in other EEA-currencies Paperless transfer orders 9 Paper-based transfer orders 10 max. 4 business days max. 4 business days For business days of the bank, see section B II. no Other EEA countries currently comprise: Belgium, Bulgaria, Croatia, Denmark, Estland, Finland, France, Greece, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom of Great Britain and Northern Ireland and Cyprus. 8 EEA currencies currently comprise: Euro, Pound Sterling, Bulgarian Lew, Croatian Kuna, Danish Krona, Estonian Krona, Icelandic Krona, Lithuanian Litas, Norwegian Krona, Polish Zloty, Rumanian Leu, Swedish Krona, Swiss Frank (for Liechtenstein only), Czech Krona, Hungarian Forint. 9 Transfers via the self-service terminal, telephone banking, online banking or electronic data interchange (EDI). 10 Transfer using forms or by exchanging data storage media (DTA) with advice note. 12

13 aa) Transfers in the account currency For transactions not requiring any currency conversions, the payer and the recipient each pay the fees charged by their respective payment service provider. The payer pays the following fees: Transfer modalities per transfer from the current account Transfer type Paper-based transfer 11 Paperless transfer 12 per standing order Express transfer paperbased paperless Payment transfers with IBAN/BIC in Euros between branches of the bank (SEPA transfer) see pricing schemes in section B I no per transaction 5.00, per item 1.50 Domestic transfers with IBAN/BIC to other payment service providers (SEPA transfer) Transfers in other EEA currencies to other payment service providers 1.5 min * 1.5 min * 1.5 min * 1.5 min , plus 5.00 * 1.5 min , plus 5.00 * Euro-Express payment transfers online * Manual additional processing (NON-STP) due to incomplete and/ or incorrect details (IBAN, BIC, destination, currency, amount, name of the mandator, name of the recipient as well as the indication of particular instructions for execution in the country of destination Where the OUR model is chosen, the payer is charged the following additional fees: Transfer amount Fee up to ,00 20,00 as of ,01 40,00 as of ,01 60,00 11 Transfer by form, collecting files with accompanying note, incl. service with SRZ. 12 Transfer via self-service terminal, telephone banking, online banking, or data interchange (EDI) 13

14 bb) Transfers in currencies other than the account currency Payer For transfers requiring currency conversions, the payer may choose between the following fee models: Payer and recipient bear the fees charged by their respective payment service provider (SHARE) The payer pays all fees (OUR) Fees Transfer type Paper-based transfer Paperless transfer Transfer modalities per transfer type SHARE model per standing Express transfer order paper-based paperless Transfers in other EEA currencies 1.5 min * 1.5 min * 1.5 min * plus commission 0.25, min min , plus 5.00 * 1.5 min , plus 5.00 * * Manual additional processing (NON-STP)due to incomplete and/ or incorrect details (IBAN, BIC, destination, currency, amount, name of the mandator, name of the recipient as well as the indication of particular instructions for execution in the country of destination Where the OUR model is chosen, the payer is charged the following additional fees: Transfer amount Fee up to 25, as of 25, as of 50, d) Other fees Notification of a justified refusal to carry out a transfer order if dispatched by mail postage Processing transfer cancellations after expiry of the cancellation period within the savings bank finance group for other payment service providers for international transfers ** Re-issuing transfers with incorrect recipient details given by the customer within the savings bank finance group for other payment service providers for international transfers ** Processing of complaints for existing transfer of international transactions incl. targetand foreign currency payments. Recall, change and/or complements to a payment order* ** Duplicates Duplicates of international transaction orders* per duplicate 5.00 * where caused by circumstances within the responsibility of the customer. ** plus third-party costs 14

15 2.1.2 Fees for crediting transfers The bank charges the following fees for incoming transfers: Transfer credit note from Fee in Euros Domestic transfers with IBAN/BIC in Euros between branches of the bank (SEPA transfer) see pricing schemes in section B I no. 1 Transfers without IBAN/ BIC in Euros from payment service providers within the EEA Transfers in another EEA currency from other payment service providers > , min. 7.50, max Express transfers (TARGET) with IBAN/BIC in Euros from other payment service providers outside Germany Express transfers in other EEA currencies - see pricing schemes in section B I no > , min. 7.50, max , plus 5.00 per transaction Please note: For incoming transfers in currencies other than the account currency, the following commission applies in addition to the aforementioned fees: 0.25, min The above fees are not applicable if the payer, e.g. of an international transfer, pays all applicable transfer fees. 15

16 2.2 Transfers within Germany and to other EEA countries 13 in non-eea currencies (third country currencies) 14 and all transfers to non-eea countries (third countries) Transfer orders a) Completion time Transfers will be effected as soon as possible. b) Transfer fees aa) Payer The payer may choose between the following payment models: Payer and recipient each bear the fees charged by their respective payment service provider (SHARE) The payer pays all fees (OUR) The recipient bears all fees (BEN) Please note: If the SHARE model is chosen, intermediary payment service providers and the payment service provider of the recipient may charge additional fees. If the BEN model is chosen, each of the involved payment service providers may charge additional fees. bb) Fees Transfer type Transfer modalities per transfer SHARE fee model Paper-based transfers Paperless transfers per standing order SEPA transfers in EUR with IBAN/BIC to Switzerland see pricing schemes in section B I no. 1 Transfers in the account currency 1.50, min * 1.50, min * 1.50, min * Transfers in currencies other than the account currency 1.50, min plus commission 0.25, min * 1.50, min plus commission 0.25, min * 1.50, min plus commission 0.25, min * * Manual additional processing (NON-STP) due to incomplete and/ or incorrect details (IBAN, BIC, destination, currency, amount, name of the mandator, name of the recipient as well as the indication of particular instructions for execution in the country of destination. Supplement/ additional fee for express transfers / (when choosing SHARE or OUR) Other EEA countries currently comprise: Belgium, Bulgaria, Croatia, Denmark, Estland, Finland, France, Greece, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom of Great Britain and Northern Ireland and Cyprus. 14 e.g. US-Dollar. 15 Countries outside the EEA are considered as third countries (EEA) 16

17 When choosing the OUR model, the payer is charged the following additional fees: Transfer amount Fee up to 25, as of 25, as of 50, cc) Other fees Notification of a justified refusal to carry out a transfer order if dispatched by mail postage Processing transfer cancellations after expiry of the cancellation period within the savings bank finance group for other payment service providers for international transfers** Re-issuing transfers with incorrect recipient details given by the customer within the savings bank finance group for other payment service providers for international transfers** Processing of complaints for existing transfer of international transactions incl. targetand foreign currency payments. Recall, change and/or complements to a payment order* ** Notification of payment orders Notification to the beneficiary or to the bank of the recipient 7.50 Duplicates Duplicates of international transaction orders* per duplicate Fees for crediting transfers a) Payer The fee model agreed between the person effecting the transfer and his/her bank determines who is liable to pay the fees for effecting the transfer. The following fee models are available: Payer and recipient each bear the fees charged by their respective payment service provider (SHARE) The payer pays all fees (OUR) The recipient bears all fees (BEN) Please note: If the SHARE model is chosen, intermediary payment service providers and the payment service provider of the recipient may charge additional fees. If the BEN model is chosen, each of the involved payment service providers may charge additional fees. * where caused by circumstances within the responsibility of the customer. ** plus third-party costs 17

18 b) Fees When choosing the SHARE or BEN fee model, the bank will charge the following fees, which will be deducted from the transfer amount: Transfer credit from SEPA transfers in EUR with IBAN/BIC from Switzerland Transfers in the account currency from other payment service providers Transfers in currencies other than the account currency from other payment service providers Transfer amount up to EUR > > see pricing schemes in section B I no. 1 Fee , min. 7.50, max , min. 7.50, max , plus commission 0.25, min Direct debit 3.1 Direct debit within Germany and from other EEA countries* Direct debit authorization Electronic Direct Debits ( 7c ZAG) a) Completion time It is the responsibility of the bank to ensure that the pre-authorized direct debit amount is received by the payment service provider of the recipient within one business day. For the definition of business days of the bank, see section B II. no b) Fees Payment by direct debit Notification in case of a justified refusal of direct debit entries if dispatched by mail postage SEPA Basis direct debit / SEPA-Express direct debit (COR1) a) Completion time b) Fees The bank has to ensure that the pre-authorized direct debit amount is received by the payment service provider of the recipient at the due date.. Payment by direct debit see pricing schemes in section B I no. 1 Notification in case of a justified refusal of SEPA Basis direct debit entries if dispatched by mail SEPA debit entries for companies postage a) Completion time It is the responsibility of the bank to ensure that the pre-authorized direct debit amount is received by the payment service provider of the recipient within one business day. For the definition of business days of the bank, see section B II. no * Other EEA countries currently comprise: Belgium, Bulgaria, Croatia, Denmark, Estland, Finland, France, Greece, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom of Great Britain and Northern Ireland and Cyprus. 18

19 b) Fees Direct debit payment see pricing schemes in section B I no. 1 Accepting confirmations concerning the issue/ modification of a SEPA company direct debit mandate Notification in case of a justified refusal of SEPA company direct debit entries if dispatched by mail postage Processing cancellations on the day of the debit entry Direct Debits from other countries Completion time The debiting of the account will be effectuate as soon as possible Submission time for SEPA-Direct-Debits SEPA-Basis-Direct-Debits ( CORE -system) at first- and one-off-direct Debits: at recurring Direct Debits not earlier than 14 calenderdays not later than: 6 businessdays before due date of the Direct Debit not earlier than 14 calenderdays not later than: 3 businessdays before due date of the Direct Debit SEPA-Basis- Direct-Debits with shorter execution time cycle ( COR1 -system) at first-, one-off- and recurring Direct Debits: not earlier than 14 calenderdays not later than: 2 businessdays before due date of the Direct Debit SEPA-Business-Direct Debits at first-, one-off- and recurring Direct Debits: not earlier than 14 calenderdays not later than: 2 businessdays before due date of the Direct Debit 4. Card transactions 4.1 Credit cards Fees per month Credit cards for private customers MasterCard / VISA Basis 2.00 Only for Braunschweigische Landessparkasse customers, and in addition fee: choice of motif 0,25 for converting existing credit card, plus fee for a new credit card without PIN with PIN

20 MasterCard / VISA Standard 3.00 Only for Braunschweigische Landessparkasse customers, and in addition to fee: choice of motif 0,25 for converting existing credit card, plus fee for a new credit card without PIN with PIN MasterCard / VISA Gold 7.00 Only for Braunschweigische Landessparkasse customers, and in addition to fee choice of motif 0.25 for converting existing credit card, plus fee for a new credit card without PIN with PIN MasterCard / VISA Platinum annual fee Credit cards for corporate customers (Commercial Cards) VISA Business Card One 3.50 Only for Braunschweigische Landessparkasse customers, and in addition to fee: choice of motif catalogue 0.25 for converting existing credit card, plus fee for a new credit card without PIN with PIN choice of motif depending on firm 0.25 plus one-off set-up fee per motif for converting existing credit card, plus fee for a new credit card without PIN with PIN

21 VISA Business Card 3.50 company imprint, black/white, one-off company imprint, colour, one-off for converting existing credit card, plus fee for a new credit card without PIN with PIN Only for Braunschweigische Landessparkasse customers, and in addition to fee: choice of motif catalogue 0.25 for converting existing credit card, plus fee for a new credit card without PIN with PIN choice of motif depending on firm 0.25 plus one-off set-up fee per motif for converting existing credit card, plus fee for a new credit card without PIN with PIN MasterCard Corporate Card 8.00 company imprint, black/white, one-off company imprint, colour, one-off for converting existing credit card, plus fee for a new credit card without PIN with PIN

22 4.1.3 Miscellaneous services Issuing a replacement card on (blocking) request of the customer * without PIN with PIN Mail dispatch of uncollected credit card statements postal charge Duplicate credit card statements on request of the customer* per statement if dispatched by mail 7.50 Blocking a MasterCard / VISA on request and in the interest of the customer. (In accordance with the terms and condition for credit cards, the blocking notification is.) Using the credit card abroad 16 Fee for transactions in foreign currencies, inside and outside the 1.50 % EEA 20 of the transaction amount Cash withdrawals (see no. II. 4.4) Requirement of voucher (dealer) Emergency card Emergency cash Notice of internet subscription * where caused by circumstances within the responsibility of the customer. 16 For exchange rates, see section II. 6. of this list. 20 The merchant may charge a fee for payments with MasterCard. 17 requirement of voucher on misuse: 22

23 4.2 Debit card Debit card (annually) Daily drawing limit 22 Daily drawing limit for debit cards* For cash withdrawals from affiliated/other 23 cash dispensers 2, and For using automatic cash points of merchants and service providers 2, and Cash Card recharging Replacement card on (blocking) request of the customer (where caused by circumstances within the responsibility of the customer, e.g. card lost by the card holder or change of name.) Blocking a debit card on request and in the interest of the customer (in accordance with the terms and condition for credit cards, the blocking notification is.) Using the debit card at terminals abroad for the payment of goods and services within the EEA 24 for payments in foreign currencies for payments outside the EEA 1% fee min. 0.77, max % fee min. 0.77, max Cash withdrawals (see no. II. 4.4) 4.3 Cash Card Recharging affiliated Cash Cards at affiliated charging terminals at terminals of other participating savings banks/ regional banks 0.51 at charging terminals of other payment service providers 1.00 At electronic cash terminals that additionally display the cash card and/or the girogo logo - Recharging Cash Cards of other banks Please ask the card issuer with regard to any applicable fees. * The daily drawing limit applies unless otherwise agreed with the customer. 21 The indicated annual fee does not apply to debit cards which are part of an overall account management package. 22 Provided sufficient funds or a pre-agreed credit line are available, the drawing limit applies to each debit card of the relevant account. Changes to the drawing limit must be communicated at least two months prior to their proposed effective date. The approval of the customer shall be deemed as granted where the customer has not expressed his/her opposition prior to the proposed date of effect. 23 The drawing limit maybe lower at other cash dispensers, particularly abroad. 24 EEA countries currently comprise: Belgium, Bulgaria, Croatia, Denmark, Germany, Estland, Finland, France, Greece, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom of Great Britain and Northern Ireland and Cyprus. 23

24 4.4 Cash withdrawals Cash withdrawals by our customers at the counter at the cash dispenser with our debit card see pricing schemes in section B I Ziff. 1 see pricing schemes in section B I Ziff. 1 with our MasterCard / VISA 3 % of the transaction amount min % of the transaction amount min Cash withdrawals by customers of other savings banks / regional banks using a debit card n/a using a MasterCard / VISA Please contact your bank for any applicable fees Cash withdrawals by customers of other banks using a debit card issued by another bank n/a 4,00 using a MasterCard / VISA issued by another bank Please contact the card issuer for any applicable fees. Cash withdrawals by our customers at other payment service providers using a debit card at savings banks and regional banks participating in the Heimatsparkassenmodell at other payment service providers in the EEA charging a direct customer fee - for withdrawals in Euro in the girocard- System - for withdrawals in Maestro or other card systems in Euro at the counter n/a n/a n/a at the cash dispenser 4,60 at other payment service providers in the EEA charging no direct customer fee - for withdrawals in Maestro or other card Systems in Euro at other payment service providers in the EEA or outside the EEA in Maestro or other card systems n/a 4.60 n/a 4.60 using a credit card (MasterCard / VISA) for withdrawals in Euro at banks in Germany 3 % of the transaction amount 2 % of the transaction amount min min at banks outside Germany fee for use abroad for withdrawals in the EEA and in foreign currencies inside the EEA 1.5% will be charged. 3 % of the transaction amount, min plus 1.5 % fee for use abroad plus 1.5% fee for use abroad 24

25 4.5 Completion time The card payment will arrive at the payment service provider of the recipient within the following delays: Card payments within the EEA in Euro max. 1 business day Card payments within the EEA in other EEA currencies 25 max. 4 business days Card payment outside the EEA (in any currency) as soon as possible For the definition of business days of the bank, see no. II Cash deposits Cash deposits at our bank for the benefit of third parties by customers by non-customers Online banking, electronic banking and telephone banking 5.1 Online banking (PIN/TAN/FinTS) Online banking access monthly Provision of TAN-lists monthly per TAN-list smstan no charge for accounts which are 5 free SMS per account per month after these 5 per SMS 5.2 Electronic banking Access management for EBICS currently currently currently Setting up customer IDs Setting up additional customer IDs Setting up the account number for the DATEV customer ID Setting up participant IDs Account setup Setting up / Modifications ordertypes incl. VAT incl. VAT incl. VAT incl. VAT incl. VAT incl. VAT. 25 EEA currencies currently comprise: Euro, Pound Sterling, Bulgarian Lew, Croatian Kuna, Danish Krona, Estonian Krona, Icelandic Krona, Lithuanian Litas, Norwegian Krona, Polish Zloty, Rumanian Leu, Swedish Krona, Swiss Frank (for Liechtenstein only), Czech Krona, Hungarian Forint. 25

26 Additional account information on request of the customer 26 Electronic advice note (MT 942) per account and per transfer/ backup-procedure monthly incl. VAT. Electronic account statement in SWIFT format MT 940 for private current accounts monthly currently for business current accounts, per account monthly incl. VAT. Electronic account statement in SWIFT format MT 940, per account number and per transfer/ backup-procedure, e.g. for DATEV monthly incl. VAT. GlobalCash Electronic account statements, per account monthly incl. VAT. Forwarding electronic account statements, per account monthly incl. VAT. Forwarding of payments in SWIFT format MT 101 to the international SWIFT network, per account monthly incl. VAT. Forwarding of payments in SWIFT format MT 101 from the international SWIFT network, per account monthly incl. VAT. S-Zentral Support for the central liquidity management of S-Zentral customers: for each Servicegirokonto (subaccount) included monthly incl. VAT. 5.3 Payment services via electronic banking/fints Instructions per ELKO or EBICS see pricing schemes in section B I no. 1 Express transfers see pricing schemes in section B I no Telephone banking Limits applicable to telephone banking and telephone brokerage: Transfers: 10,000 per mandate and day Standing orders: 3,000 per mandate The individual limit for securities mandates amounts to 50,000 with a daily limit of 150, Exchange rates for payment services in foreign currencies Conversions from Euros into foreign currencies and from foreign currencies into Euros are carried out based on market prices. These are available on request. For the exchange rate for MasterCard / VISA transaction abroad, see 16 of the terms and conditions for MasterCard / VISA. Exchange rates for Maestro transactions in non-euro currencies can be viewed at 26 The dispatch of credit card statements in the agreed form is. Final settlements are always prepared and transmitted. 26

27 III. Cheque transactions 1. General Cashing in cheques see pricing schemes in section B I no. 1 Cheque collection (inside Germany) see pricing schemes in section B I no. 1 Cheque forms Mail dispatch of cheque forms on request of the customer postage Stop order* Extending a stop order* 7.50 Provision of a certified cheque from the German Central Bank Provision of a non-certified cheque from the German Central Bank Value date Cheque lodging affiliated banks Lodging using the cheque lodging form with the column sort code of the drawee bank barred other banks Receipt reserved Lodging using the cheque lodging form ; the column sort code of the drawee bank must be filled in affiliated and other banks Receipt reserved Cheque lodging with NORD/LB and other drawee banks on the same form (regardless of the form used) 1 business day after the transaction date 2 business days after the transaction date 2 business days after the transaction date Cheque cashing transaction date 2. International cheque transactions a) Cheque payments to foreign countries 27 Cheque modalities Cheque type per cheque per order cheque issued in the account currency by NORD/LB per order cheque issued in another currency by NORD/LB per cash cheque issued in Euros by the customer paper-based mandate 1.5, min , plus , min , plus 10.00, plus commission 0.25, min , min paperless mandate 1.5, min , plus , min , plus 10.00, plus commission 0.25, min /. 27 Where the fee pertaining to the mandate is not payable by the recipient/mandator abroad. * Charges are not to be collected from consumer. 27

28 b) Cheque payments from foreign countries 28 Cheque modalities Cheque type per presenter Cheques presented by the customer in the account currency Cheques presented by the customer in other currencies Cheques presented by the customer for collection in the account currency Cheques presented by the customer for collection in other currencies Threshold amounts , > 5, , > 5, no limit no limit Fee , min plus commission 0.25, min , min , plus commission 0.25, min , min (plus postage) 3, min , plus postage, plus commission 0.25, min c) Miscellaneous fees Reminders per reminder (to the foreign bank for unpaid cheques submitted for collection by the customer) Where the fee pertaining to the mandate is not payable by the recipient/mandator abroad. 28

29 C. Exchange rates for transactions in foreign currencies (except payment services) for private customers and business customers Exchange rates Conversions from Euros into foreign currencies and from foreign currencies into Euros are carried out based on market prices. These are available on request. 29

30 D. Out-of-court dispute settlement and other complaint procedures for private customers and business customers In order to settle disputes, customers can call the arbitration panel at the Bundesverband Öffentlicher Banken Deutschlands (VÖB) [Federal Association of German Banks (VÖB)]. The matter must be detailed in writing to the following address: Bundesverband Öffentlicher Banken Deutschlands Kundenbeschwerdestelle Postfach Berlin Further details are described in the Verfahrensordnung für die Schlichtung von Kundenbeschwerden im Bereich des Bundesverbandes Öffentlicher Banken Deutschlands, VÖB [Rules of procedure for customer complaints governed by the Federal Association of German Banks (VÖB)] (available on request). PLEASE NOTE: THE ENGLISH VERSION SERVES INFORMATION PURPOSES ONLY. THE GERMAN VER- SION ALONE IS LEGALLY BINDING. 30