RecoverIt Frequently Asked Questions

Transcription

1 RecoverIt Frequently Asked Questions Windows Recovery FAQs When can I use Windows Recovery application? This application is used to recover the deleted files from internal or external storage devices with file systems FAT (file allocation table) and NTFS (new technology file system). How do I minimize the amount of time spent on Disk Scan? There are several operations you can do to minimize the scanning time: Use a faster CPU (central processing unit). Deactivate most anti-virus software. Close all unused programs that may use much operating memory. It is important to note that estimated scan time may take from several minutes to a few hours and critically depends on one or more of the following: Disk Condition a corrupted disk means slower read access for a particular area. Disk Usage - the less free space your hard disk has the more time it takes to scan it. Data Defragmentation - the less data that is is fragmented on the disk, the faster the scan. Scan Type - selecting certain types of scans may affect estimated scan time. Reducing the amount of files you wish to find can get you scan results much faster. Is it possible to restore a previously deleted document? Yes, if the file has not already been over-written by another file. As soon as you discover that an important file is deleted, run Recover It Windows Recovery. It is a good idea to avoid disk activity on the particular hard drive where the file should have been. Any of the activities below might overwrite or partially overwrite a deleted document. Any changes to the files Table will make finding a deleted file more complicated. The more free hard drive space you have on your computer, the greater the chances of a successful recovery are. It is always a good idea to extract to physical or logical hard drive - one that does not contain important deleted files. Keep the following in mind: Do not add or delete files or applications on this drive Avoid restarting the computer if possible Do not invoke a large number of programs concurrently (this causes increased page-swapping activity)

2 What factors affect the speed and percentage of data recovery? The scanning process estimation time may depend on: Disk Condition - the more corrupted sectors the hard disk has, the slower the read access. Disk Usage - the less free space on your hard disk, the more time it takes to scan it. Data Defragmentation - the less fragmented data on the disk the faster the scan process will collect all information about files and their condition. Is it possible to recover files that might have been "overwritten" since being deleted? There is no guarantee that the file will not have been overwritten since deletion. Files can't be recovered if they are overwritten. I deleted a file. How long do I have before data recovery is no longer possible? It is not possible to predict a time frame in hours or days. Microsoft Windows can overwrite a deleted file immediately if it selects the same data clusters. To maximize recovery chances try not to write anything onto the drive where a deleted file is located before you start using recovery software. What specific care should be taken for the best possible data recovery? Do not save data on 'C' drive as some information is always written and deleted on this drive when the windows operating system is installed. Backup and Recovery FAQs How is Recover It Backup & Restore useful? Recover It Backup & Restore is useful when you want to back up your data but still want to search extension & backup data from multiple locations. It also helps to permanently delete files leaving no traces behind. The extension I need is not in category list, what can I do? You can add your own extensions. Go to help section and enter extensions for more information. Why isn t my previously restored data in the restore list? Backup & Restore is a portable application and can be used on many computers. So to maintain portability restore list shows only those backups which are taken from the default location.

3 I used Backup on another location/device how can I restore it now? If your backup is not in the restore list because of the backup being taken from a location other than default location; then you can restore it manually, but do not compress or encrypt data during backup. Just go to backup location and copy required file or folders to the destination. What is Privacy Eraser? Privacy Eraser software protects your privacy by erasing cookies, history, typed URLs, download history, saved information, address bar history, temporary folders, MS office recent document history, and Google desktop history etc. This information can't be undeleted using any undelete or data recovery tool. Privacy Eraser has Junk File (when you surf the web or install and uninstall software temporary files are often created but do not get deleted after the work is done. All of these temporary files are called Junk files) eraser which deletes junk files in the system resulting in better performance of the PC. Why am I getting an unable to delete message while running Junk file eraser. Occasionally some files are running in another program or web browser. Before running Privacy Eraser or Junk file eraser close all web browsers and running programs. Android FAQs Why didn t Recover It detect my Android phone? Check to make sure that the phone is ON. You have to install device driver provided by the manufacturer of the phone before your phone can be detected. The Debugging mode should also be enabled in an Android phone. Why can t I backup all the data from my Android phone? In an Android Phone most of the data is stored in the internal memory. You cannot move files to/from the internal memory. Users can only access what is stored in SD card memory. Why does my device say it is offline? The device offline indicator means that that proper device driver is not installed. Make sure you are using the device driver provided by the manufacturer. What does device stopped responding mean? When the application fails to retrieve data in timely manner, you may get this message. There may also be a problem with device or device driver.

4 Blackberry FAQs How is Recover It Blackberry useful? Recover It Blackberry is useful if you lose your Blackberry. The Blackberry Backup Extractor allows users to recover data such as , contacts, call logs, SMS messages, browser URLs, notes and calendar events. The IPD backup files must have been made using Blackberry Desktop Manager. Can I use the BlackBerry Backup Extractor on a computer without BlackBerry Desktop Manager? The BlackBerry Backup Extractor will automatically search the default BlackBerry Desktop Manager for your backups. The software does not require that BlackBerry Desktop Manager is installed on the computer on which you use it. You can copy your backups to another machine and use the BlackBerry Backup Extractor on that device. Where does BlackBerry Desktop Manager store its backups? In Windows XP, BlackBerry Desktop Manager will store backups in Documents and Settings\USERNAME\My Document\BlackBerry. In Windows Vista and Windows 7, BlackBerry Desktop Manager will store backups in Users\USERNAME\Documents\BlackBerry. Is data recovered with the BlackBerry Backup Extractor forensically sound? Yes, data files are forensically sound. The files are not manipulated in any way in the backup or reading process. iphone FAQs What does the iphone Backup Extractor do? The iphone Backup Extractor extracts files from itunes backups. There are a number of uses for the iphone Backup Extractor: If you've accidentally deleted one or two files, or find your contacts have been erased during synchronization. Restoring the entire phone through itunes is a hassle, takes a while, and will cause you to lose the latest version of all of your other data. If you lose or break your phone and need to get the data back. If you need to pull out application specific data: voice notes from AppStore voice applications, game hi-scores, etc.

5 Where does itunes store its backups? In Windows XP, itunes will store backups in \Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup. In Windows Vista and Windows 7, itunes will store backups in\users\username\appdata\roaming\apple Computer\MobileSync\Backup. Is data recovered with the iphone Backup Extractor forensically sound? Yes, they are. The files are not manipulated in any way in the backup or reading process.