GOALS AND OBJECTIVES

Transcription

1 WEB SERVICES UNIVERSITY TECHNOLOGY ADMINISTRATION GOALS AND OBJECTIVES Presented by: Debbie Kelly Assistant Director, Web Services July 1, 2014 Version 1.1

2 OVERVIEW: WEB SERVICES GOALS AND OBJECTIVES The primary mission of Web Services team is to provide IT Web and mobile expertise and assistance to departments who need help to fulfill their mission and achieve their educational, research, and/or business related objectives through Web and mobile. Web Services evolved to help departments deal with the challenges of managing limited or non-existing Web resources through leveraging resources available university-wide, while keeping down overall university costs. In order for the Web Services team to further their ITS mission, we must work harder to better understand the Web and mobile needs and strategies of the university community. AREAS OF RESPONSIBILITIES: Support FSU.edu front page and related websites and activities Support Web content management system (Web CMS), over 112 websites Support myfsu Mobile application of over 120 active users and over 3 million app runs Support University Event Calendar system Support the URL Shortening System Support Student Profiles ITS websites support, design and maintenance requests Redesign web look and feel of systems in ITS environment (CampusEAI, OBIEE) IT Assessments for UTA (ITAPP Assessments) Goal 1: Continue fostering and facilitating participation of unit calendars in the public event calendar system Goal 2: Continue fostering and facilitating participation of unit websites in the Web CMS Goal 3: Facilitate updates and upgrades to Content Management System for increased stability and efficiency Goal 4: Support for myfsu Mobile, mobile device applications Goal 5: Support mission and image of Florida State s upper level websites Goal 6: Support the ITS mission to enhance and maintain ITS-related public facing websites

3 GOAL 1: CONTINUE FOSTERING AND FACILITATING PARTICIPATION OF UNIT CALENDARS IN THE PUBLIC EVENT CALENDAR SYSTEM University-wide Calendar standard for exchange of calendars among the university community Structure ITS services to promote a distributed, not a decentralized approach Demonstration of calendars to various individuals or groups as necessary Cross-train staff on adding calendars and users Continue to take suggestions and request improvements on calendar system Continue to maintain and update myfsu Mobile calendar list as new department calendars come online Use the service ticket system to track needs of the FSU community Increased calendar use among the university community creating a common repository of university calendars (F&A) Strategic Imperatives: 1, 2, 3, 4, 5 GOAL 2: CONTINUE FOSTERING AND FACILITATING PARTICIPATION OF UNIT WEBSITES IN THE WEB CMS Facilitate departments transition to standardization of websites based on visual guidelines by developing and supporting website templates and the Web CMS and facilitating website development on campus Support Web content management system (Web CMS), 120 university websites online Easing resources on campus by streamlining the website update process through the Web CMS sites. Today at 120 websites online with 20 in test area in less than 2 years Maintain reliable, steady, and open communication channels Implementation of the most cost-effective administration Deliver the best services to those the University serves Develop mobile websites for fsu.edu, Web CMS and mobile app to streamline departmental moves to the mobile app

4 Engage in research and development for newly developed and/or newly applicable technologies Maintain an enterprise-wide content management system that will serve as the single source for the development and delivery of Florida State Web content Further develop, refine and implement a campus Web CMS strategy Provide a range of collaboration tools, beyond the list serve for Webmasters and FSUCMS Administer user surveys on a regular basis and to take corrective action for any service area rating that falls below a certain threshold Provide training and documentation that continually raises the ability level of the Florida State community users so that they have less need for the ITS Service Center or Service Tickets To provide services and training that is directed toward user independence and for selfservice. Use the service ticket system to track needs of the FSU community Evaluate current Web CMS and compare it to others available in the current market Increased ease of website updates among the university community creating more updated content for visitors increased from 120 to 126 websites Created new mobile friendly templates in use by 2 departments Saved resources with the goal of one central repository of websites Well trained content owners and training documentation repositories Assist departments with website content maintenance (F&A) Strategic Imperatives: 1, 2, 3, 5 GOAL 3: FACILITATE UPDATES AND UPGRADES TO CONTENT MANAGEMENT SYSTEM FOR INCREASED STABILITY, EFFICIENCY AND FUNCTIONALITY OBJECTIVES: Finalizing completion of move to new Web CMS hardware and upgrades for increased stability and functionality Ease use of System with single login that corresponds to other university systems (FSUID) Moves next version, 5.x or change to new system

5 Mobile friendly pages Evaluate next version of ezpublish software Design new templates and skins for ezpublish Tie-ins to Calendar system and myfsu Mobile system Update features and maintenance of the Web CMS system of templates and software with limited resources to provide functionality and features for various Web CMS users on campus Collaborate closely with the IT support staff in the colleges Work closely with expert user groups on specialized technical areas such as Infrastructure System administration Develop documentation and ease users into using FSUID for login Increased stability of the Web CMS updating code and monitoring system Research options for streamlining system for quick response times Allow internal system administrators to have more flexibility with the Web CMS system for problem solving, debugging and streamlining system (F&A) Strategic Imperatives: 1, 2, 3, 5 GOAL 4: SUPPORT FOR MYFSU MOBILE, MOBILE DEVICE APPLICATIONS Support myfsu Mobile application through defined strategies and training stakeholders to streamline and manage specialized content Bringing various Florida State entities together and spearheading the collaboration on myfsu Mobile, Florida State s mobile device application with over 3.4 million all-time active users on Apple devices and another 205,700 on Android devices Develop mobile websites departments as needed, Web CMS and mobile app to streamline departmental moves to the mobile app To streamline the creation of Web content, personalize communication, and manage the Florida State brand Add FSU apps to itunes store as needed (WFSU iphone and ipad apps) myfsu Mobile, mobile device applications. Web and Web CMS mobile strategy needed

6 Identify needed resources to explore and develop fsu.edu mobile website Increase the number of applications for students and the FSU community as technology is made available to ITS. Facilitate the steering committee and stakeholders to post data in a streamlined method to the applications Maintaining list of potential applications for myfsu Mobile Produce applications for students and the FSU community Facilitate the steering committee and stakeholders to post data in a streamlined method to the applications Status updates by modules Corresponding website describing myfsu Mobile Produced new version of myfsu Mobile adding new modules with a new release - using Mosaic, new Blackboard app system Added apps for departments at FSU, including creating associated files needed Increased mobile presence use among the university community Shared events, digital maps, news in the palm of the students hands and better experience when finding information on campus Assist departments as they create individual mobile presence to allow them to be part of the centralized mobile presence (F&A) Strategic Imperatives: 1, 2, 3, 4, 5, 7 GOAL 5: SUPPORT MISSION AND IMAGE OF FLORIDA STATE S UPPER LEVEL WEBSITES Support Student Profiles through managing schedules of photography, profile story content, profile video content, as well as page design and monthly profile updates, Pathways of Excellence and the Information Technology Services Promote university-wide adherence to Web accessibility and design requirements Resources and training strategy to keep up with Web Development technologies Maintain Florida State s website, FSU.edu, front page and secondary page with weekly maintenance including, but not limited to, content updates, design changes and disaster management. Manage high profile websites including, but not limited to, the FSU front page ( Regulations Grow consistent documentation for university websites

7 Cross train Web Services staff to continue excellent and timely updates to Florida State websites. Research custom programming resources available for websites Develop IT policies and processes in collaboration with the user community Produced several Student profiles and banner stories Modifications to news stories (F&A) Strategic Imperatives: 1, 2, 3, 5 GOAL 6: SUPPORT THE ITS MISSION TO ENHANCE AND MAINTAIN ITS- RELATED PUBLIC FACING WEBSITE Assist ITS staff with maintaining the website Produce consistency in information found on the ITS website Create an information system where most commonly searched information is easily found on the website aside from the Service Catalog Added new Security website Created images for ITS marketing campaigns (F&A) Strategic Imperatives: 1, 2, 3, 5

8 REFERENCE RESOURCES (ITS Website & F&A website) Finance and Administration INFORMATION TECHNOLOGY SERVICES (Click Here for More) Our Mission: The mission of The Florida State University Information Technology Services (ITS) is to provide an effective, comprehensive and secure technology infrastructure to deliver the highest quality and sustainable information and technology services. ITS strives to engage the University community in support of the University s mission of teaching, research, creative endeavors and service. Our Vision: Information Technology Services will be a prominent strategic partner in achieving Florida State University s vision by providing premier information and technology direction for the University. ITS Strategic Initiatives: (Click for More) ITS Core Values: Excellent Customer Service Continuous Improvement Communication Respect Teamwork We take pride in providing a professional service which exceeds the needs of our customers. We continuously develop and improve our services in line with our vision, mission & initiatives. We embrace effective and open communication as critical to achieving success. We treat each other with respect and appreciate everyone s strengths and contribution. We contribute and collaborate effectively within and across our teams. FINANCE & ADMINISTRATION (F&A) Strategic Imperatives (Click Here for More) Provide Excellent Customer Service Pursue Value-Added Business Opportunities Promote Excellence in Technology Services Make FSU a Great Place to Work Optimize Organizational Performance Achieve Excellence in The Physical Campus Environment Maintain a Safe and Secure Campus Environment