Division: Information Technology Plan

Transcription

1 Division: Information Plan I. Introduction State your administrative department/unit/division mission statement. The Information Division's mission is to provide effective leadership for selecting, applying, managing critical information services that enhance Texas State's teaching, research, student learning, administrative activities. These technical information resource services are provided to both campus community users through staff business processes that are both reliable responsive to the needs of the community we serve. These services are delivered by the Division's operating units (Alkek,, Instructional Technologies Support). Outline briefly your vision for the planning cycle. The IT strategic plan embraces significant ongoing program maintenance initiatives as well as several major new initiatives. While the bulk of the activities planned will be accomplished with existing budgets divisional resource, new funding for the Alkek Learning Commons project, including an off-site Collections Repository, will be required. Two joint IT research initiatives are identified that will require additional funding. Planned activities will require the addition of approximately 7.5 new FTE over the course of the planning cycle. Using University goals initiatives as a guide, list briefly describe your top five priorities for the planning cycle indicate the university initiative/goal to which the unit s initiative is linked.

2 1. Alkek renovations: (GOAL 5, INITIATIVE 5.12) a. Electrical HVAC upgrades b. Commons Project c. Collections Repository Project 2. Continue to leverage campus ERP other technology investments: (GOAL 5, INITIATIVE ) a. Stabilize Banner environment b. Migrate to Banner version 9 c. Work collaboratively to streamline enhance campus business processes 3. Continue to enhance upgrade campus IT telecommunications infrastructure (GOAL 5, INITIATVE ) a. Increase Internet circuit bwidth as needed b. Exp intra-campus bwidth as needed c. Continue collaborative expansion of campus High Performance Computing array d. Sustain continuously update campus IT security initiatives 4. Enhance campus reporting operational metrics capabilities (GOAL 5, INITIATIVE ) a. Fully implement deploy Operational Data Store Enterprise Data Warehouse b. Deploy Cognos reporting tools training for departmental staff 5. Exp staff capabilities to assist faculty distance education hybrid course development deployment (GOAL 5, INITIATIVE 5.7) Based on unit goals, list the number of new (not replacement) staff lines you plan to request in the fiscal year in the remaining 2-5 years New FTE Instructional Designer Programmer Analyst for Mobile Apps System Programmer I Technical Writer System Programmer I (.5 FTE) New FTE Instructional Programmer User Services Consultant I Scholarly Communications Librarian

3 Based on unit initiatives outlined in your plan, estimate the total amount of new funding that your unit will realistically need in the fiscal year in the remaining 2-5 years. $700,000 Joint IT Research initiatives TBD Alkek renovation into a Learning Commons environment TBD -- Collections Repository State the facilities (e.g. offices, work space) that will be required for anticipated growth new initiatives. 7.5 work spaces Learning Commons initiative will require electrical HVAC upgrades to support new commons environment. Off-site Collections Repository II. Process Describe, in a brief paragraph, the process used to develop your plan, including the nature extent of staff involvement. The Information strategic planning activities developed as an extension of ongoing strategic planning initiatives dating back to FY2000. This process included a thorough review of the status of current major initiatives by each of the division s units departments. Biennial status updates are conducted each year to track progress on major initiatives. In addition, feedback solicited each year from the academic deans divisional vice presidents is used to adjust modify the division s major initiative activities. During this planning cycle, departmental units participated in a planning retreat held spring 2010 where various topics related to future technologies were discussed recommendations made about how, when, if they would fold into the major planning initiatives for the division. In conjunction with the planning retreat, the Horizon Report the Gartner-Hype Cycle Reports were reviewed. The departments also identified initiatives from those discussions to fold into the new planning initiatives. A review of the academic plan was conducted ensuring there are no disconnects between the IT plan the academic plan.

4 III. Program Maintenance Maintenance Need Reason for Need Cost Result of Funding Provide collection development for new academic programs Maintain integrated library system (Millennium), the backbone of library operations Continue development of Discovery tool for information resources Maintain Texas Digital services To support need for increased library resources in support of exped graduate PhD programs consistent with Association of Research Libraries (ARL) status. To provide access to library holdings. To provide a unified, index of the university s information resources from a single search box. Extend Texas State s digital library service offering. Varies by program Maintenance costs currently Currently Currently Access to research information resources to meet student faculty needs Access to research information resources to meet student faculty needs Streamlined access to the library s various information resources to meet student faculty needs (books, articles, local digital collections, etc.) Provide access to a large array of digital resources long-term preservation of digitized material.

5 Provide access to electronic materials via State-wide library resources (TexShare) Sustain enhance security technology to mitigate current emerging risks. Continuously enhance security education awareness initiatives. Analyze metrics to assess effectiveness of specific strategies tactics. Identify security risks events through analysis, mitigation, compliance reporting. Maintain a comprehensive up-to-date IT policy compliance framework. To provide access to electronic materials at discounted pricing, courier delivery services for library materials, reciprocal lending agreements with libraries across Texas. Attacks on the university network are increasingly sophisticated defenses must similarly evolve. Human practices present the greatest information security risks education is the only effective mitigation strategy. Effective management of an information security program requires effective measurements of its impact. Regular comprehensive risk assessment mitigates vulnerabilities before they can be exploited. Laws, regulations, best practices mate compliance with policy, operations, reporting stards. Currently. (Note: in FY12 Texas State s share was a 35% increase over FY11 as a result of cuts in funding to the Texas State & Archives Commission.) Currently Currently Currently Currently Currently Access to library information resources to meet faculty student needs. privileges for university affiliated personnel at libraries across the state. Information resources are reasonably protected against unauthorized disclosure, contamination, modification, or destruction. Campus affiliates use technology in less risky ways, decreasing the number impact of information security incidents. Security resources are applied to the most likely impactful threats using the most effective strategies tactics. The university s risk posture is greatly improved the likelihood of a serious breach is greatly reduced. The university meets its obligations, its information resources are managed used appropriately effectively.

6 Continue to develop maintain the plan for student lab replacement Continue to enhance Classroom Maintenance Refresh Plan Maintain GATO web content management system TRACS learning management system (LMS) Continue to enhance support activities for distance learning initiatives. Enhance core IT infrastructure Maintain Tier 1 Tier 2 software maintenance licenses. Maintain enhance campus ERP environment (SAP, Banner, Oracle, Millennium System, Sakai, Exchange). Levels of use demonstrate that open labs, available to all students, around the clock are needed to support curriculum requirements. Maintain classroom support tools consistent with faculty instructional needs. To sustain the campus enterprise web presence, learning management system, ongoing campus instructional support. Increased dem for alternative instructional venues requires increased distance learning support. To meet enrollment growth increased research dems. To provide software in support of campus business instructional needs. Continue to leverage investments in our collective ERP solutions. Needs are met with a combination of budget one-time funds. Needs are met with a combination of budget one-time funds. Current needs are Current course support levels are Needs are met with a combination of budget one-time funds. Current projected needs are. Current needs are supplemented with one-time funds. Labs will continue to have current hardware software, availability that enables student to complete assignments. Texas State classrooms will continue to provide superior support for faculty students. Texas State will be able to continue with a superior web presence, learning management system, instructional development toolset. Faculty will be able to present courses via distance learning with development support in instructional design production. Enhanced campus IT infrastructure to support ever growing network, application, data, data storage dems. Provide compliance with updated software licensing requirements. Campus core ERP systems will meet academic administrative dems.

7 IV. Dept. Planning Categories Initiative 1 yr 2-5 years New Required Cost Source of University Goal 1: Promote academic quality by building supporting a distinguished faculty. Benchmark library programs collections to attain ARL (Association of Research Libraries) membership X Yes. Outside consultant Enhance library programs collections to attain ARL (Association of Research Libraries) membership Develop scholarly communications program to enhance support of faculty student research Assessment Criteria $7,000 Fee ARL indices membership criteria X Yes TBD Fee ARL indices membership criteria X Yes. Scholarly Communications Librarian $65,000 Fee Content added to Digital Collections Goal 2: Provide opportunities for a public university education contribute to economic cultural development University Initiative Goal 3: Provide a premier student-centered, educational experience that fosters retention success. Integrate information literacy skills development into the curriculum X Repurposed position. Undergraduate Services Librarian $65,000 Departmental reallocation/ Fee Number of students receiving information literacy instruction; pre post test scores 3.10

8 Goal 4: Enrich our learning working environment by attracting supporting a more diverse faculty, staff, student body. Goal 5: Develop manage human, financial, physical technological resources effectively, efficiently, ethically to support the university's mission. Renovate Alkek (Phase 1) perform utility infrastructure upgrade to accommodate new modes of information access, study, research X Yes TBD Fundraising Fee use statistics; LibQUAL survey 5.12 ITS Perform utility infrastructure upgrade in library to support learning commons environment. Designate a Copyright Officer to support research instructional programs Provide incremental support for Learning Commons initiatives; i.e., digital reference support technology support Deploy the eportfolio/tk20 system X Yes TBD University Funds (HEAF) X Repurposed position N/A Operating X Yes TBD Joint effort between, ITS, TR X X Contract Programmer $25,000 reallocation of resources Capability of supporting telecommunication environmental needs of Alkek Consultation statistics (on-site online); workshop attendance Achievement of targeted initiatives To interface eportfolio with TRACS deployment across colleges

9 ITS Deploy enhance new Texas State mobile applications. ITS Support the deployment refresh of programmatic single course online courseware Enhance centrally managed servers, data storage, visual display capabilities dedicated to instructional research support Implement SIS Post Go-live support organization Extend central file services, Desktop backup solution, Unified Communication Monitor, plan, enhance campus internet intranet bwidth utilization/needs to support research park activities X X Programmer Mobile Apps X X Instructional Designer (1 FTE) Production (1 FTE) X X Additional servers data storage X Staff Training salary adjustments as needed to address staff marketability X 1 FTE Systems Programmer 1 150,000 infrastructure X X New exped network connectivity $70,500 reallocation of resources $67,500 TBD $67, ,000 Joint IT Research Support Initiative 100,000 Base Budget 225,000 Base Budget 100,000 Joint IT Research Support Initiative Increased mobile applications Increased number of quality online courses Achievement of targeted initiatives Achievement of targeted initiatives Centralized file backup services in production Campus connectivity meets or exceeds university dem 5.7

10 Upgrade external wireless network to improve coverage of university green space Develop enterprise identity management infrastructure including Master Data Management Continued service support expansion of ITAC Service Desk Assess address hardware requirements in support of Windows 8 rollout Service Catalog, SDLC, technical documentation maintenance support Develop implement sustainability model for High Performance Computing Design implement high availability virtual lab functionality in support of on campus instruction distance education X X New wireless network infrastructure X X Consulting Services for design development X 1 FTE User Services Consultant 1 350,000 Base Budget 950,000 Base Budget 49,500 Base Budget X TBD Base Budget X X 1 FTE Technical Writer 48,500 Base Budget X X TBD TBD Joint IT Research Support Initiative X Hardware equipment software licenses 240,000 Base Budget Effective delivery of wireless service across campus green space Achievement of targeted initiatives Maintain service excellence while experiencing exponential growth Key Campus desktop hardware platforms are Windows 8 certified Technical documentation Service Catalog maintained Established sustainability model Available expable virtual lab environment

11 Construct off-site Collections Repository to house portions of the general collection, special collections, University archives. Interface library system (Sierra) with VPIT (IT Security) VPIT (IT Security) VPIT (IT Security) VPIT (IT Security) SAP Enhance network security capabilities in accordance with changes in campus network architecture Develop implement a comprehensive mobile device risk management strategy Upgrade Risk Assessment Tools Processes. Enhance the security privacy awareness of students, faculty, staff X Yes TBD Fundraising grant funds X TR staff time X X Appropriate portion of infrastructure support funds X Encryption solutions; collaboration with ITAC campus TSP s X X New ISAAC subscription or.net custom development. New Web Application Security Tools. X X SANS Securing the Human, new programs for students Freed up space to accommodate Learning Commons project. N/A N/A Workflow efficiencies; salary savings TBD TBD TBD TBD Base Budget Base Budget Base Budget Base Budget Degree to which threats exploits can be isolated within the network Campus acceptance adoption of mobile device risk management settings Production deployment of new risk assessment tools Attendance counts, surveys, assessments

12 VPIT (IT Security) VPIT Establish sustainable model for institutional support of research data management plans Enhance IT & university governance & compliance through new or updated policies procedures (e.g., copyright, electronic records, BCP, data storage, data management, etc.). X X Storage, Servers,.5 FTE Systems Programmer 1 to facilitate ad hoc configurations TBD Funding TBD Achievement of targeted initiatives X X Staff Time TBD IT Staff Adequacy, relevancy, awareness of IT policy portfolio.