LabTech Ignite Default Remote Monitors

Transcription

1 LabTech Ignite Default Remote Monitors LABTECH IGNITE DEFAULT REMOTE MONITORS 1 Overview... 1 Default Remote Monitors... 1 Event Monitors... 1 File Monitors... 5 Network Monitors... 5 Monitors... 7 Monitors System Monitors Document Revision History Overview LabTech Ignite Monitors are used to evaluate the condition of any device and then perform an action when a threshold is reached. Remote Monitors are similar to Internal Monitors, but are checked directly against the agent system instead of the LabTech Ignite internal database. These monitors then can generate alerts based on this information. Default Remote Monitors Event Monitors NOTE: The interval doesn't matter on remote event log monitors. There is a listener on the event logs and if it matches the event log you are trying to monitor, the alert will be immediately triggered. There is no wait period. Table 1: Remote Monitors Event Monitors Monitor Name Description Groups Interval Alert Action Report Category EV DAG Log Replay Suspended for *!!!0!!!MSExchangeRepl!!!4110!!!* in the event logs and if it exists, a ticket is.exchange 2010 Every 10 Default - Create LT Ticket Eventlog LabTechIgniteRemoteMonitors 1

2 Ignite Default Remote Monitors EV DAG Log Replay Resumed for *!!!0!!!MSExchangeRepl!!!4111!!!* in the event logs and if it exists, a ticket is.exchange 2010 Every 10 Default - Create LT Ticket Eventlog EV DAG Block Mode for *!!!0!!!MSExchangeRepl!!!10036!!!* in the event logs and if it exists, a ticket is.exchange 2010 Every 10 Default - Create LT Ticket Eventlog EV Cluster Online for *!!!0!!!FailoverClustering!!!1062!!!* in the event logs and if it exists, a ticket is.exchange 2010 Default - Create LT Ticket Eventlog EV Microsoft-Windows- FailoverClustering for System!!!1!!!Microsoft- Windows-FailoverClustering!!!1069 in the event logs and if it exists, a ticket is Roles Default - Create LT Ticket Eventlog EV Cluster Online for *!!!0!!!FailoverClustering!!!1125!!!* in the event logs and if it exists, a ticket is.exchange 2010 Default - Create LT Ticket Eventlog EV Microsoft-Windows- FailoverClustering for System!!!1!!!Microsoft- Windows-FailoverClustering!!!1135 in the event logs and if it exists, a ticket is Roles Default - Create LT Ticket Eventlog EV Microsoft-Windows- FailoverClustering for System!!!1!!!Microsoft- Windows-FailoverClustering!!!1177 in the event logs and if it exists, a ticket is Roles Default - Create LT Ticket Eventlog LabTechIgniteRemoteMonitors 2

3 EV Cluster Offline for *!!!0!!!FailoverClustering!!!1204!!!* in the event logs and if it exists, a ticket is.exchange 2010 Default - Create LT Ticket Eventlog EV Microsoft-Windows- FailoverClustering for System!!!1!!!Microsoft- Windows-FailoverClustering!!!1205 in the event logs and if it exists, a ticket is Roles Default - Create LT Ticket Eventlog EV Exchange Backpressure for *!!!0!!!MSExchangeTransport!!!15002!!!* in the event logs and if it exists, a ticket will be.exchange 2007.Exchange 2010 Default - Create LT Ticket Eventlog EV Exchange Backpressure for *!!!0!!!MSExchangeTransport!!!15004!!!* in the event logs and if it exists, a ticket will be.exchange 2007.Exchange 2010 Default - Create LT Ticket Eventlog LabTechIgniteRemoteMonitors 3

4 Ignite Default Remote Monitors EV Exchange Backpressure for *!!!0!!!MSExchangeTransport!!!15006!!!* in the event logs and if it exists, a ticket will be.exchange 2007.Exchange 2010 Default - Create LT Ticket Eventlog EV Cluster Offline for *!!!0!!!FailoverClustering!!!1561!!!* in the event logs and if it exists, a ticket will be.exchange 2010 Default - Create LT Ticket Eventlog EV DAG Failover for *!!!0!!!MSExchangeRepl!!!2090!!!* in the event logs and if it exists, a ticket will be.exchange 2010 Default - Create LT Ticket Eventlog EV DAG Communication for *!!!0!!!MSExchangeRepl!!!2153!!!* in the event logs and if it exists, a ticket will be.exchange 2010 Default - Create LT Ticket Eventlog EV - Exchange DB Size for *!!!0!!!MSExchangeIS Mailbox Store!!!9690!!!* in the event logs and if it exists, a ticket will be.exchange 2003 Default - Create LT Ticket Eventlog LabTechIgniteRemoteMonitors 4

5 File Monitors Table 2: Remote Monitors File Monitors Monitor Name Description Groups Interval Alert Action Report Category Cluster Node Patching Ready to see if PatchReady.txt file is in the %windir%\temp directory and if it exists, runs the Install All Approved Patches script. _System Automation.Cluster Detected Every 30 Cluster Patch Ready File Monitors Network Monitors Table 3: Remote Monitors Network Monitors Monitor Name Description Groups Interval Alert Action Report Category TCP Connection Current Monitors the number of established TCP connections Plans.MAC 8x5 Plans.MAC Plans.MAC.Managed 8x5 Plans.MAC.Managed minutes Default Raise Alert Network TCP Connection Current Monitors the number of established TCP connections Plans.Linux Machines.Managed 8x5 Plans. Linux Machines.Managed Every 2 minutes Default Raise Alert Network TCP - DNS Port 53 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.DNS - 53 TCP Every 10 Network TCP - FTP Port 21 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.FTP - 21 TCP Every 10 Network LabTechIgniteRemoteMonitors 5

6 Ignite Default Remote Monitors TCP - HTTP Port 80 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.HTTP - 80 TCP Every 10 Network TCP - HTTPS Port 443 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.HTTPS TCP Every 10 Network TCP - ICA Port 1494 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.ICA TCP Every 10 Network TCP - IMAP Port 143 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.IMAP TCP Every 10 Network TCP - LDAP Port 389 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.LDAP TCP Every 10 Network TCP - MSSQL Port 1433 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.MSSQL TCP Every 10 Network TCP - MySQL Port 3306 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.MySQL TCP Every 10 Network TCP - Oracle Port 1521 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.Oracle TCP Every 10 Network TCP - POP Port 110 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.POP3-110 TCP Every 10 Network TCP - RDP Port 3389 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.RDP TCP Every 10 Network TCP - SMTP Port 25 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.SMTP - 25 TCP Every 10 Network TCP - SMTPAUTH Port 587 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.SMTPAUT H TCP Every 10 Default - Workstation Network TCP - SSH Port 22 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.SSH - 22 TCP Every 10 Network LabTechIgniteRemoteMonitors 6

7 UDP Connection Current Monitors the number of established TCP connections Plans.MAC 8x5 Plans.MAC Plans.MAC.Managed 8x5 Plans.MAC.Managed minutes Default Raise Alert Network UDP Connection Current Monitors the number of established TCP connections Plans.Linux Machines.Managed 8x5 Plans. Linux Machines.Managed Every 2 minutes Default Raise Alert Network UDP - DHCP Port 67 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.DHCP - 67 UDP Every 10 Network UDP - DNS Port 53 Verifies the network port is open and communicating. If the port is not open, a ticket will be created Port Management.DNS - 53 TCP Every 10 Network Monitors Table 4: Remote Monitors Monitors Monitor Name Description Groups Interval Alert Action Report Category Perf - Accepting TCP Connections Web/Proxy.ISA LabTechIgniteRemoteMonitors 7

8 Ignite Default Remote Monitors Perf - Active Mailbox Delivery Queue Length.Exchange 2007.Exchange 2010 Perf - Active Non-SMTP Delivery Queue Length.Exchange 2007.Exchange 2010 Perf - Active Remote Delivery Queue Length.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 8

9 Perf - Active Sessions Remote Access.Terminal Perf - Active Temp Tables Database.MS SQL 2008 R2 Database.MS SQL 2008 Perf - AD DB Cache % Hit Core s.domain Controllers Perf - Aggregate Delivery Queue Length.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 9

10 Ignite Default Remote Monitors Perf - Application Resolution Time (ms) Remote Access.Citrix XenApp Perf - Available MBytes.Managed.Managed 8x5 Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 120 Create Ticket and Raise Alert Perf - Backlogged Packets Web/Proxy.ISA Perf - Cache Page Fault Stalls/Sec Core s.domain Controllers LabTechIgniteRemoteMonitors 10

11 Perf - Cache Page Faults/Sec Core s.domain Controllers Perf - Categorizer Queue Length.Exchange 2003 Perf - Connection Reset/sec Database.MS SQL 2008 R2 Database.MS SQL 2008 Perf CPU % Idle Monitors to check if the percentage of CPU time in idle mode. Plans.Mac. Managed 8x5 Plans.Mac. Managed Plans.Mac Workstations. Managed 8x5 Plans.Mac Workstations. Managed 8x5 minutes Default Raise Alert LabTechIgniteRemoteMonitors 11

12 Ignite Default Remote Monitors Perf CPU % Idle Monitors to check if the percentage of CPU time in idle mode. Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Perf CPU % IOWait Monitors to check if the percentage of time that the CPU or CPUs were idle during which the system had an outstanding disk I/O request. Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Perf CPU % System Monitors to check if the percentage of CPU time in system mode. Plans.Mac. Managed 8x5 Plans.Mac. Managed Plans.Mac Workstations. Managed 8x5 Plans.Mac Workstations. Managed 8x5 minutes Default Raise Alert Antivirus Perf CPU % System Monitors to check if the percentage of CPU time in system mode. Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Antivirus Perf CPU % User Monitors to check if the percentage of CPU time in user mode Plans.Mac. Managed 8x5 Plans.Mac. Managed Plans.Mac Workstations. Managed 8x5 Plans.Mac Workstations. Managed 8x5 minutes Default Raise Alert LabTechIgniteRemoteMonitors 12

13 Perf CPU Load 5 min avg Monitors to check if the CPU load average for the past five minutes Plans.Mac. Managed 8x5 Plans.Mac. Managed Plans.Mac Workstations. Managed 8x5 Plans.Mac Workstations. Managed 8x5 minutes Default Raise Alert Perf CPU Load 5 min avg Monitors to check if the CPU load average for the past five minutes Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Perf - Current Cache Fetches Average Milliseconds/ Web/Proxy.ISA Perf - Current Disk Queue Length C Drive Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every LabTechIgniteRemoteMonitors 13

14 Ignite Default Remote Monitors Perf - Data Store Connection Failure Remote Access.Citrix XenApp Perf - Database Page Fault Stalls/sec.Exchange 2007.Exchange 2010 Perf - DHCP Acks / Sec Core s.windows DHCP Perf - DHCP Active Queue Length Core s.windows DHCP Perf - DHCP Conflict Check Queue Length Core s.windows DHCP LabTechIgniteRemoteMonitors 14

15 Perf - DHCP Declines Sec Core s.windows DHCP Perf - DHCP Discovers Sec Core s.windows DHCP Perf - DHCP Informs Sec Core s.windows DHCP Perf - DHCP Nacks Sec Core s.windows DHCP Perf - DHCP Requests Sec Core s.windows DHCP Perf - Disk % Idle Time.Managed.Managed 8x5 Every LabTechIgniteRemoteMonitors 15

16 Ignite Default Remote Monitors Perf Disk Read Primary Drive Monitors to check if the primary disk drive read rate in MB/second Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Antivirus Perf- Disk TPS Primary Disk Monitors to check if the primary disk drive transactions per second (TPS) Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Antivirus Perf Disk Transfer Primary Drive Monitors to check if the primary disk transfer rate in MB/sec Plans.Mac. Managed 8x5 Plans.Mac. Managed Plans.Mac Workstations. Managed 8x5 Plans.Mac Workstations. Managed 8x5 minutes Default Raise Alert Perf - Disk Transfers/Sec.Managed.Managed 8x5 Every 90 Perf - Disk Utilization Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every LabTechIgniteRemoteMonitors 16

17 Perf Disk Write Primary Drive Monitors to check if the primary disk drive write rate in MB/second Plans.Linux Machines. Managed 8x5 Plans.Linux Machines. Managed Every 2 minutes Default Raise Alert Antivirus Perf - DNS Caching Memory Core s.windows DNS Perf - DNS Database Node Memory Core s.windows DNS Perf - DNS Dynamic Updates Timeouts Core s.windows DNS Perf - DNS Nbstat Memory Core s.windows DNS Perf - DNS Zone Transfer Failure Core s.windows DNS LabTechIgniteRemoteMonitors 17

18 Ignite Default Remote Monitors Perf - DRA Inbound Bytes Total/Sec Core s.domain Controllers Perf - DRA Inbound Object Updates Remaining in Pac Core s.domain Controllers Perf - DRA Outbound Bytes Total / Sec Core s.domain Controllers Perf - DRA Pending Replication Synchronization Core s.domain Controllers Perf - Dropped Packets Sec Web/Proxy.ISA Perf - DS Threads in Use Core s.domain Controllers LabTechIgniteRemoteMonitors 18

19 Perf - DTC Calls.Blackberry Perf - Errors Sec Web/Proxy.Windows IIS Web Perf - File Cache Hits % Web/Proxy.Windows IIS Web Perf - File Directory Searches Core s.windows File Perf - Files Open Core s.windows File Perf - Files Opened Total Core s.windows File LabTechIgniteRemoteMonitors 19

20 Ignite Default Remote Monitors Perf - HTTP Requests Web/Proxy.Windows IIS Web Perf - Hyper V Logical Processors Core s.windows HyperV Host Perf - Hyper V Machine Health Critical Core s.windows HyperV Host Perf - Hyper V Partitions Core s.windows HyperV Host Perf - Hyper V Total Pages Core s.windows HyperV Host Perf - Inactive Sessions Remote Access.Terminal LabTechIgniteRemoteMonitors 20

21 Perf - Jobs Core s.windows Print Perf - Largest Delivery Queue Length.Exchange 2007.Exchange 2010 Perf - LDAP Bind Time Core s.domain Controllers Perf - LDAP Client Sessions Core s.domain Controllers LabTechIgniteRemoteMonitors 21

22 Ignite Default Remote Monitors Perf - LDAP Read Time.Exchange 2007.Exchange 2010 Perf - LDAP Search Time.Exchange 2007.Exchange 2010 Perf - LDAP Searches / Sec Core s.domain Controllers LabTechIgniteRemoteMonitors 22

23 Perf - LDAP Searches Timed Out.Exchange 2007.Exchange 2010 Perf - Local Queue Length.Exchange 2003 Perf - Log Generation Checkpoint Depth.Exchange 2007.Exchange 2010 Perf - Log Record Stalls/Sec Core s.domain Controllers LabTechIgniteRemoteMonitors 23

24 Ignite Default Remote Monitors Perf - Log Threads Waiting Core s.domain Controllers Perf - Logical Connections Database.MS SQL 2008 R2 Database.MS SQL 2008.Blackberry Perf - Long Running LDAP Operations.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 24

25 Perf - Mars Deadlocks Database.MS SQL 2008 R2 Database.MS SQL 2008 Perf - Memory Pages Sec.Managed.Managed 8x5 Every 90 Perf - Memory Utilization Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 30 Perf - Messages Queued for Submission.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 25

26 Ignite Default Remote Monitors Perf - Messages Queued for Submission Public.Exchange 2010.Exchange 2007 Perf - Network Bandwidth.Managed.Managed 8x5 Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 90 Perf - NIC Output Queue Length Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every LabTechIgniteRemoteMonitors 26

27 Perf - NIC Packets Received Errors Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 90 Perf - Not Ready Errors Core s.windows Print Perf - OWA Average Response Time.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 27

28 Ignite Default Remote Monitors Perf - OWA Average Search Time.Exchange 2007.Exchange 2010 Perf - Pages Input/Sec Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 90 Perf - Poison Queue Length.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 28

29 Perf - Print Job Errors Core s.windows Print Perf - Processes blocked Database.MS SQL 2008 R2 Database.MS SQL 2008.Blackberry Perf - Processor % Privileged Time.Managed.Managed 8x5 Every 90 Perf - Processor % User Time.Managed.Managed 8x5 Every LabTechIgniteRemoteMonitors 29

30 Ignite Default Remote Monitors Perf - Processor Queue Length Workstations.Manage d Every 30 Perf - Processor Queue Length Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 30 Perf - Processor Utilization Workstations.Manage d Workstations.Manage d 8x5 Workstations.Manage d HAAS Every 90 Perf - Receive Queue Size.Exchange 2003 Perf - Remote Queue Length.Exchange LabTechIgniteRemoteMonitors 30

31 Perf - Retry Remote Delivery Queue Length.Exchange 2007.Exchange 2010 Perf - RPC Average Latency.Exchange 2007.Exchange 2010 Perf - RPC Average Latency IS.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 31

32 Ignite Default Remote Monitors Perf - RPC Average Latency MBX.Exchange 2007.Exchange 2010 Perf - RPC Averaged Latency.Exchange 2003 Perf - RPC Requests.Exchange 2003 Perf - RPC Requests CAS.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 32

33 Perf - RPC Requests IS.Exchange 2007.Exchange 2010 Perf - Send Queue Size.Exchange 2003.Exchange 2003 Perf - Submission Queue length.exchange 2007.Exchange LabTechIgniteRemoteMonitors 33

34 Ignite Default Remote Monitors Perf - System Uptime.Managed.Managed 8x5 Daily Perf - Table Open Cache Hits/Sec Core s.domain Controllers Perf - Total CPU Processor Time.Managed.Managed 8x5 Every 90 Perf - Total Files Cached Web/Proxy.Windows IIS Web Perf - Total Jobs Printed Core s.windows Print Perf - Total Pages Printed Core s.windows Print LabTechIgniteRemoteMonitors 34

35 Perf - Total Sessions Remote Access.Terminal Perf - Transactions Database.MS SQL 2008 R2 Database.MS SQL 2008 Perf - Unreachable Queue Length.Exchange 2007.Exchange LabTechIgniteRemoteMonitors 35

36 Ignite Default Remote Monitors Perf - User Connections Database.MS SQL 2008 R2 Database.MS SQL 2008.Blackberry Perf - Version Buckets Allocated.Exchange 2007.Exchange 2010 Perf - Work Queue Length.Exchange LabTechIgniteRemoteMonitors 36

37 Perf - Worker Threads Web/Proxy.ISA Monitors Table 5: Remote Monitors Monitors Monitor Name Description Groups Interval Alert Action Report Category BAssist to see if the wbackupassist service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.Backup Assist Restart Monitors BExec Engine to see if the BackupExecJobEngine service is Monitor Restart script to Backup Management.Backup Exec Restart Monitors BExec to see if the BackupExecRPC is Monitor Restart script to Backup Management.Backup Exec Restart Monitors Shadow Protect to see if the ShadowProtectSvc is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.Shadow Protect Restart Monitors SVC-AcrSch2Svc to see if the AcrSch2Svc service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.Acronis Every Minute Restart Monitors SVC-addressbook Monitors to check if the Mac Server AddressBook service is running Plans.MAC Roles.OS X s.os X Every two minuts Restart Monitors LabTechIgniteRemoteMonitors 37

38 Ignite Default Remote Monitors - AddressBook SVC-afp Monitors to check if the Mac Server Apple File Protocol AFP service is running Plans.MAC Roles.OS X Core s.os X Core s - File Sharing - AFP Every two minuts Restart Monitors SVC-Apache2 to see if the Apache2 service is running and if it isn t, will call the Monitor Restart Web/Proxy.Windows Apache Web Restart Monitors SVC-Apache2.2 to see if the Apache2.2 service is running and if it isn t, will call the Monitor Restart Web/Proxy.Windows Apache Web Restart Monitors SVC-avgwd to see if the avgwd call the Monitor Restart.Managed.Managed 8x5 Anti-Virus Only 8x5 HAAS Workstations.Workstation Anti-Virus Only Restart Monitors SVC-BBAttachServer to see if the BBAttachServer service is Monitor Restart script to.blackberry Restart Monitors LabTechIgniteRemoteMonitors 38

39 SVC-BIND to see if the Named call the Monitor Restart Core s.windows DNS Restart Monitors SVC-BlackBerry Controller to see if the BlackBerry Controller service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..blackberry Restart Monitors SVC-BlackBerry Dispatcher to see if the BlackBerry Dispatcher service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..blackberry Restart Monitors SVC-BlackBerry Router to see if the BlackBerry Router service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..blackberry Restart Monitors SVC-BlackBerry Server Alert to see if the BlackBerry Server Alert service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..blackberry Restart Monitors SVC-calendar Monitors to check if the Mac Server Calendar service is running Plans.MAC Roles.OS X s.os X - Calendar Every two minutes Restart Monitors SVC-CASAD2DWebSvc to see if the CASAD2DWebSvc service is Monitor Restart script to Backup Management.CA Backup Every Minute Restart Monitors SVC-Citrix Encryption to see if the Citrix Encryption t service is Restart Monitors LabTechIgniteRemoteMonitors 39

40 Ignite Default Remote Monitors Monitor Restart script to Remote Access.Citrix XenApp SVC-Citrix Licensing to see if the Citrix Licensing service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Remote Access.Citrix XenApp Restart Monitors SVC-Citrix_GTLicensingProv to see if the Citrix_GTLicensingProvt service is Monitor Restart script to Remote Access.Citrix XenApp Restart Monitors SVC-CitrixCseEngine to see if the CitrixCseEnginet service is Monitor Restart script to Remote Access.Citrix XenApp Restart Monitors SVC-CitrixHealthMon to see if the CitrixHealthMont service is Monitor Restart script to Remote Access.Citrix XenApp Restart Monitors SVC- ConnectWiseUpdater to see if the ConnectWiseUpdatert call the Monitor Restart Roles.MSP Specific.ConnectWise Server Restart Monitors SVC-CryptSvc to see if the CryptSvct call the Monitor Restart 8x5 HAAS Restart Monitors SVC-cups Monitors to check if the CUPS (Common Unix Printing System) service is running. Plans.Linux Machines.Server Roles.Linux Server Core s.linux CUPS Print seconds Restart Monitors LabTechIgniteRemoteMonitors 40

41 SVC-DataCollectorSvc to see if the DataCollectorSvc service is Monitor Restart script to Small Business.SBS 2008 Restart Monitors SVC-Dfs to see if the Dfs service is Monitor Restart script to.managed.managed 8x5 Restart Monitors SVC-DFSR to see if the DFSR call the Monitor Restart.Managed.Managed 8x5 Restart Monitors SVC-Dhcp to see if the Dhcp service is Monitor Restart script to 8x5 HAAS Restart Monitors SVC-dhcpd Monitors to check if the DHCP service is running Plans.Linux Machines.Server Roles.Linux Server Core s.linux DHCP seconds Restart Monitors SVC-DHCPServer to see if the DHCPServer call the Monitor Restart Core s.windows DHCP Restart Monitors SVC-DNS to see if the DNS service is Monitor Restart script to Core s.windows DNS Restart Monitors SVC-Dnscache to see if the Dnscache call the Monitor Restart.Managed.Managed 8x5 Restart Monitors LabTechIgniteRemoteMonitors 41

42 Ignite Default Remote Monitors 8x5 HAAS SVC-EdgeCredentialSvc to see if the EdgeCredentialSvc service is Monitor Restart script to.exchange 2007 Restart Monitors SVC-ekrn to see if the ekrn service is Monitor Restart script to.managed.managed 8x5 Anti-Virus Only 8x5 HAAS Workstations.Workstation Anti-Virus Only Restart Monitors SVC- Robot to see if the Robot call the Monitor Restart Roles.MSP Specific.ConnectWise Server Restart Monitors SVC-ERA_SERVER to see if the ERA_SERVER service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..managed.managed 8x5 Anti-Virus Restart Monitors LabTechIgniteRemoteMonitors 42

43 Only SVC-Eset_MSP_ to see if the Eset_MSP_ service is Monitor Restart script to.managed.managed 8x5 Anti-Virus Only Restart Monitors SVC-exim4 Monitors to check if the Exim4 SMTP service is running Plans.Linux Machines.Server Roles.Linux s.linux SMTP- Exim4 seconds Restart Monitors SVC-FWSRV to see if the fwsrv service is running and if it isn t, will create a ticket. Web/Proxy.ISA Monitors SVC-gpsvc to see if the gpsvc call the Monitor Restart.Managed.Managed 8x5 8x5 HAAS Restart Monitors SVC-httpd Monitors to check if the httpd(apache2) service is running Plans.Linux Machines.Server Roles.Linux Web/Proxy.Linux HTTP- Apache2 Restart Monitors SVC-IISADMIN to see if the IISAdmin call the Monitor Restart Web/Proxy.Windows IIS Web Restart Monitors LabTechIgniteRemoteMonitors 43

44 Ignite Default Remote Monitors SVC-IMAP4Svc to see if the IMAP4Svc create a ticket..exchange 2003 Monitors SVC-ipfilter Monitors to check if the Mac Server Firewall(ipfilter) service is running Plans.MAC Roles.OS X Core s.os X Core s - Firewall IPFilter Every 2 minutes Restart Monitors SVC-jabber Monitors to check if the Mac Server Chat (jabber) service is running Plans.MAC Roles.OS X s.os X - Chat Every 2 minutes Restart Monitors SVC-kdc to see if the kdc service is Monitor Restart script to Core s.domain Controllers Restart Monitors SVC-LabMySQL to see if the LabMySQL call the Monitor Restart Roles.MSP Specific.LabTech Server Restart Monitors SVC-LanmanServer to see if the LanmanServer service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Core s.domain Controllers Restart Monitors SVC-LTAgent to see if the LTAgent call the Monitor Restart Roles.MSP Specific.LabTech Server Restart Monitors SVC-LTRedirSvc to see if the LTRedirSvc call the Monitor Restart Roles.MSP Specific.LabTech Server Restart Monitors SVC-mail Monitors to check if the Mac Server Mail service is running. Plans.MAC Roles.OS X s.os X Every 2 minutes Restart Monitors LabTechIgniteRemoteMonitors 44

45 - Mail SVC-MsDtsServer100 to see if the MsDtsServer100 service is Monitor Restart script to Database.MS SQL 2008 R2 Database.MS SQL 2008 Restart Monitors SVC-MSExchangeAB to see if the MSExchangeAB service is Monitor Restart script to.exchange 2010 Restart Monitors SVC-MSExchangeADAM to see if the MSExchangeADAM service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeADTopology to see if the MSExchangeADTopology service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC- MSExchangeAntispamUpdate to see if the MSExchangeAntispamUpdate Restart Monitors LabTechIgniteRemoteMonitors 45

46 Ignite Default Remote Monitors call the Monitor Restart.Exchange 2007.Exchange 2010 SVC-MSExchangeEdgeCred to see if the MSExchangeEdgeCred service is Monitor Restart script to.exchange 2010 Restart Monitors SVC-MSExchangeEdgeSync to see if the MSExchangeEdgeSync service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeFBA to see if the MSExchangeFBA service is Monitor Restart script to.exchange 2010 Restart Monitors SVC-MSExchangeFDS to see if the MSExchangeFDS service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors LabTechIgniteRemoteMonitors 46

47 SVC-MSExchangeIMAP4 to see if the MSExchangeIMAP4 service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeIS to see if the MSExchangeIS service is running and if it isn t, will create a ticket..exchange 2003.Exchange 2007.Exchange 2010 Monitors SVC- MSExchang boxAssistants to see if the MSExchang boxAssistants call the Monitor Restart.Exchange 2007.Exchange 2010 Restart Monitors SVC- MSExchang boxReplication to see if the MSExchang boxReplication Restart Monitors LabTechIgniteRemoteMonitors 47

48 Ignite Default Remote Monitors call the Monitor Restart.Exchange 2010 SVC- MSExchang Submission to see if the MSExchang Submission call the Monitor Restart.Exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeMGMT to see if the MSExchangeMGMT service is Monitor Restart script to.exchange 2003 Monitors SVC-MSExchangeMTA to see if the MSExchangeMTA service is Monitor Restart script to.exchange 2003 Monitors SVC-MSExchangePOP3 to see if the MSExchangePOP3 service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC- MSExchangeProtectedHo st to see if the MSExchangeProtecedHos t service is running and if it isn t, will call the Monitor Restart script to attempt to fix the.exchange 2010 Restart Monitors LabTechIgniteRemoteMonitors 48

49 issue. SVC-MSExchangeRepl to see if the MSExchangeRepl service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeRPC to see if the MSExchangeRPC service is Monitor Restart script to.exchange 2010 Restart Monitors SVC-MSExchangeSA to see if the MSExchangeSA service is running and if it isn t will create a ticket.exchange 2003.Exchange 2007.Exchange 2010 Monitors SVC-MSExchangeSearch to see if the MSExchangeSearch service is Monitor Restart script to.exchange 2007 Restart Monitors LabTechIgniteRemoteMonitors 49

50 Ignite Default Remote Monitors.Exchange 2010 SVC-MSExchangeHost to see if the MSExchangeHost service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MSExchangeThrottling to see if the MSExchangeThrottling service is Monitor Restart script to.exchange 2010 Restart Monitors SVC-MSExchangeTransport to see if the MSExchangeTransport service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC- MSExchangeTransportLogSearch to see if the MSExchangeTransportLogSearch call the Monitor Restart.Exchange 2007.Exchange 2010 Restart Monitors LabTechIgniteRemoteMonitors 50

51 SVC-MSExchangeUM to see if the MSExchangeUM service is Monitor Restart script to.exchange 2007.Exchange 2010 Restart Monitors SVC-MsMpSvc to see if the MsMpSvc call the Monitor Restart.Managed.Managed 8x5 Anti-Virus Only 8x5 HAAS Workstations.Workstation Anti-Virus Only Restart Monitors SVC-MSMQ to see if the MSMQ call the Monitor Restart.Managed.Managed 8x5 Restart Monitors SVC-MSSpeech to see if the MSSpeech service is Monitor Restart script to.exchange 2007 Restart Monitors LabTechIgniteRemoteMonitors 51

52 Ignite Default Remote Monitors.Exchange 2010 SVC-MSSQLSERVER to see if the MSSQLSERVER service is Monitor Restart script to Database.MS SQL 2005 Database.MS SQL 2008 R2 Database.MS SQL 2008 Restart Monitors SVC-MSSQLServerOLAP to see if the MSSQLServerOLAP call the Monitor Restart Database.MS SQL 2008 R2 Database.MS SQL 2008 Restart Monitors SVC-MySQL to see if the MySQL call the Monitor Restart Database.Windows MYSQL Restart Monitors SVC-mysqld Monitors to check if the Mysqld database service is running Plans.Linux Machines.Server Roles.Linux Database s.linux MySQL Restart Monitors SVC-MySQL55 to see if the MySQL55 call the Monitor Restart Database.Windows MYSQL Restart Monitors LabTechIgniteRemoteMonitors 52

53 SVC-named Monitors to check if the Bind(named)service is running Plans.Linux Machines.Server Roles.Linux Server Core s.linux DNS-Bind Restart Monitors SVC-Netman to see if the Netman call the Monitor Restart 8x5 HAAS Restart Monitors SVC-nfs Monitors to check if the Mac Server NFS (network file system) is running Plans.MAC Roles.OS X Core s.os X Core s - File Sharing - NFS Every two minutes Restart Monitors SVC-notification Monitors to check if the Mac Server Notification service is running. Plans.MAC Roles.OS X s.os X - Mail - Notification Every two minutes Restart Monitors SVC-NTDS to see if the NTDS call the Monitor Restart Core s.domain Controllers Restart Monitors SVC-NtFrs to see if the NtFrs service is Monitor Restart script to.managed.managed 8x5 Restart Monitors SVC-ntpd Monitors to check if the NTP(Network Time Protocol) service is running. Plans.Linux Machines.Server Roles.Linux Server Core s.linux NTP Restart Monitors SVC-nvspwmi to see if the nvspwmi call the Monitor Restart Restart Monitors LabTechIgniteRemoteMonitors 53

54 Ignite Default Remote Monitors Core s.windows HyperV Host SVC-PlugPlay to see if the PlugPlay call the Monitor Restart 8x5 HAAS Restart Monitors SVC-POP3Svc to see if the POP3Svc service is running and if it isn t will create a ticket..exchange 2003 Monitors SVC-ProfSvc to see if the ProfSvc call the Monitor Restart.Managed.Managed 8x5 Restart Monitors SVC-ProfSvc to see if the ProfSvc call the Monitor Restart 8x5 HAAS Restart Monitors SVC-postfix Monitors to check if the Postfix SMTP service is running Plans.Linux Machines.Server Roles.Linux s.linux SMTP- Postfix seconds Restart Monitors SVC postgresql Monitors to check if the Postgresql database service is running Plans.Linux Machines.Server Roles.Linux Database s.linux PostgreSQL seconds Restart Monitors SVC radius Monitors to check if the FreeRadius service is running Plans.Linux Machines.Server Roles.Linux Server Core seconds Restart Monitors LabTechIgniteRemoteMonitors 54

55 s.linux FreeRadius SVC - Replay XML to see if the Reply XML Command service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.AppAssure Restart Monitors SVC - ReplayAgent64 to see if the Reply Agent64 service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.AppAssure Restart Monitors SVC - ReplayServer64 to see if the ReplyServer64 service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue. Backup Management.AppAssure Restart Monitors SVC-ReportServer to see if the ReportServer call the Monitor Restart Database.MS SQL 2008 R2 Restart Monitors SVC-RESvc to see if the RESvc service is running and if it isn t will create a ticket..exchange 2003 Monitors SVC-RpcSs to see if the RpcSs call the Monitor Restart Core s.domain Controllers Restart Monitors SVC-SamSs to see if the SamSs call the Monitor Restart.Managed.Managed 8x5 8x5 Restart Monitors LabTechIgniteRemoteMonitors 55

56 Ignite Default Remote Monitors HAAS SVC-SBAMSvc to see if the SBAMSvc call the Monitor Restart.Managed.Managed 8x5 Anti-Virus Only 8x5 HAAS Workstations.Workstation Anti-Virus Only Restart Monitors SVC-SBCore to see if the SBCore call the Monitor Restart Small Business.SBS 2003 Restart Monitors SVC-semsrv Monitors to check if the Symantec Endpoint Protection Management service is running. Anti-virus only. Managed.Managed 8x5 seconds Restart Antivirus SVC-SepMaster Monitors to check if the Symantec Endpoint Protection service is running Anti-virus only. Managed.Managed 8x5 Workstations.Workstation Anti-Virus Only seconds Restart Antivirus LabTechIgniteRemoteMonitors 56

57 8x5 HAAS SVC-smb Monitors to check if the Mac Server SMB/Windows File Sharing service is running Plans.MAC Roles.OS X Core s.os X Core s - File Sharing - SMB/Windows Every 2 minutes Restart Monitors SVC-SMTPSVC to see if the SMTPSVC call the Monitor Restart.Exchange 2003 Monitors SVC-SPAdminV4 to see if the SPAdminV4 call the Monitor Restart Web/Proxy.SharePoint Foundation 2010 Web/Proxy.SharePoint Server 2007 (MOSS) Server Web/Proxy.SharePoint Server 2010 Restart Monitors SVC-Spooler to see if the Spooler call the Monitor Restart Core s.windows Print Restart Monitors LabTechIgniteRemoteMonitors 57

58 Ignite Default Remote Monitors 8x5 HAAS SVC-SPTimerV3 to see if the SPTimerV3 call the Monitor Restart Web/Proxy.SharePoint s WSS v3 Restart Monitors SVC-SPTimerV4 to see if the SPTimerV4 call the Monitor Restart Web/Proxy.SharePoint Foundation 2010 Web/Proxy.SharePoint Server 2007 (MOSS) Server Web/Proxy.SharePoint Server 2010 Restart Monitors SVC-SPTrace to see if the SPTrace call the Monitor Restart Web/Proxy.SharePoint s WSS v3 Restart Monitors SVC-SPTraceV4 to see if the SPTraceV4 call the Monitor Restart Web/Proxy.SharePoint Foundation 2010 Restart Monitors LabTechIgniteRemoteMonitors 58

59 Web/Proxy.SharePoint Server 2007 (MOSS) Server Web/Proxy.SharePoint Server 2010 SVC-SPWriter to see if the SPWriter call the Monitor Restart Web/Proxy.SharePoint s WSS v3 Restart Monitors SVC-SPWriterV4 to see if the SPWriterV4 call the Monitor Restart Web/Proxy.SharePoint Foundation 2010 Restart Monitors SVC-sshd Monitors to check if the Secure Shell (SSH) service is running Plans.Linux Machines.Server Roles.Linux Server Core s.linux SSH Restart Monitors SVC-SQLBrowser to see if the SQLBrowser call the Monitor Restart Database.MS SQL 2005 Database.MS SQL 2008 R2 Database.MS SQL 2008 Restart Monitors LabTechIgniteRemoteMonitors 59

60 Ignite Default Remote Monitors SVC-SQLWriter to see if the SQLWriter call the Monitor Restart Database.MS SQL 2005 Database.MS SQL 2008 R2 Database.MS SQL 2008 Restart Monitors SVC-tomcat6 Monitors to check if the tomcat6 Java Servlet Engine service is running Plans.Linux Machines.Server Roles.Linux Server Core s.linux SSH Restart Monitors SVC-TSGateway to see if the TSGateway call the Monitor Restart Remote Access.Terminal Server Gateway Restart Monitors SVC-vhdsvc to see if the vhdsvc call the Monitor Restart Core s.windows HyperV Host Restart Monitors SVC-vmicheartbeat to see if the vmicheartbeat service is running and if it isn t, will call the Monitor Restart script to attempt to fix the issue..managed.managed 8x5 Restart Monitors SVC-vmickvpexchange to see if the vmickvpexchange service is Monitor Restart script to.managed.managed 8x5 Restart Monitors SVC-vmicshutdown to see if the vmicshutdown service is running and if it isn t, will call the Monitor.Managed Restart Monitors LabTechIgniteRemoteMonitors 60

61 Restart script to attempt to fix the issue..managed 8x5 SVC-vmictimesync SVC-vmicvss SVC-vmms SVC-vpn SVC-vsftpd SVC-W32Time SVC-W3SVC SVC-web to see if the vmictimesync call the Monitor Restart to see if the vmicvss call the Monitor Restart to see if the vmms call the Monitor Restart Monitors to check if the Mac Server VPN service is running Monitors to check if the file transfer service (vsftpd) is running to see if the W32Time call the Monitor Restart to see if the W3SVC call the Monitor Restart Monitors to check if the Mac Server Web is running.managed.managed 8x5.Managed.Managed 8x5 Core s.windows HyperV Host Plans.MAC Roles.OS X Core s.os X Core s - VPN Plans.Linux Machines.Server Roles.Linux Server Core s.linux FTPvsftpd Core s.domain Controllers Web/Proxy.Windows IIS Web Plans.MAC Roles.OS X Web s.os X Web s - Web Server Every 2 minutes Every 2 minutes Restart Restart Restart Restart Restart Restart Restart Restart Monitors Monitors Monitors Monitors Monitors Monitors Monitors Monitors SVC-Wiki Monitors to check if the Wiki Plans.MAC Every 2 Monitors LabTechIgniteRemoteMonitors 61

62 Ignite Default Remote Monitors Server is running Roles.OS X Web s.os X Web s - Wiki Server minutes Restart System Monitors Table 6: Remote Monitors System Monitors Monitor Name Description Groups Interval Alert Action Report Category EXE - DNS Lookup Test Tests DNS via nslookup against four known sources to validate that DNS is looking up addresses externally as designed. If not, a ticket is Port Management.DNS - 53 UDP Remote Monitors EXE - Domain Controller Diagnostic Analyzes the state of domain controllers in a forest or enterprise and reports any problems to help in troubleshooting. If any problems are reported, the DCDIAG script is called in an attempt fix the issue. This script will push down a copy of dcdiag to the server if missing, and re-run dcdiag with verbose output attaching the result to the ticket. See: for more specific details on this tool. Core s.domain Controllers Every Hour DCDIAG Remote Monitors EXE - KCC Consistency Check Tests KCC consistency via kcctest.bat. If a problem is found, the KCC script is called in an This script will push down a copy of Repadmin.exe. Repadmin helps administrators diagnose Active Directory replication problems between domain controllers running Microsoft Windows operating systems. See Core s.domain Controllers Every 12 Hours KCC Remote Monitors LabTechIgniteRemoteMonitors 62

63 for more specific details on this tool. LT - Perf Monitors Disable This monitor watches for performance monitors that have been disabled at the computer level and places a noperf file on the computer to ensure that the performance monitoring is disabled. monitors that have been disabled will all report as green regardless of the current state of the monitor. All Agents ~ Autofix Action Perf Monitors Disable Antivirus LT - Perf Monitors Enable This monitor removes the noperf file from a computer that has had performance monitors re-enabled by deselecting the Remove Monitors extra data field checkbox. All Agents ~ Autofix Action Perf Monitors Enable Antivirus Document Revision History Date Notes 03/26/2012 New with 2012 LabTech Ignite LabTechIgniteRemoteMonitors 63