Visa Global Acquirer Risk Standards (GARS)
|
|
- Kevin Jefferson
- 8 years ago
- Views:
Transcription
1 Visa Glbal Acquirer Risk Standards (GARS)
2 The Visa Glbal Acquirer Risk Standards guide was develped fr member use in managing merchants and Third Party Agents. It is intended fr member distributin. Members may distribute this guide t their merchants and Agents, as apprpriate.
3 Table f Cntents Abut This Guide Backgrund Guide Purpse Hw This Guide is Organized Visa Glbal Acquirer Risk Standards Overview Acquirer Risk Respnsibilities Cntrl Mechanisms Acquirer Plicies Plicy Develpment Plicy Apprval Plicy Submissin t Visa Slicitatin Material Review Legal Cnsult Requirements Merchant Agreement Member Payment Acceptance Rle Merchant Agreement Transfer Merchant Agreement Review Merchant Agreement Apprval Merchant Terminatin Infrmatin Security Cmpliance Merchant Ntificatin f Agent Use Merchant Agreement Disclsure Page Merchant Settlement Respnsibility Merchant Agreement Requirements Merchant Prhibitins Merchant Agreement Cntent Merchant Applicatin Merchant Applicatin Member Name and Cntact Infrmatin Merchant Applicatin Business Backgrund and Infrmatin Special Applicatin Cnsideratins fr Card-Absent Merchants Separate Internet Merchant Applicatin Additinal Internet Merchant Applicatin Infrmatin Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved. i
4 4. Funding and Reserves Member Reserve Respnsibility Reserve Cntrls Payments t Merchants Mnitring Merchants and Agents Merchant Activity Mnitring Oversight E-Cmmerce Merchant Cntent Review Agent Activity Mnitring Oversight Merchant Data Retentin and Review Unusual Activity Reprting High-Brand Risk Merchant Data Retentin and Review Unusual Activity Reprting fr High-Brand Risk Merchants Merchant Investigatin Acquirer Investigatin Fllw-Up Mentr Investigatin Assistance Training and Educatin Merchant/ Agent Training and Educatin Managing Third Party Agent Risk Member Use f Agents Member Respnsibilities When Using Agents Terminatin f Agent Cntracts Quarterly Agent Review Agent Audits and Reviews Agent Requirements fr Prviding Infrmatin Merchant Slicitatin Use f High-Risk Independent Sales Organizatin (HR ISO) Use f Payment Service Prvider (PSP) High-Brand Risk Internet Payment Service Prvider Prcessing Requirements Managing Additinal Aspects f Merchant Risk Merchant Qualificatin Standards Merchant Disclsure Requirements Merchant Website Disclsure Registratin Requirements fr High-Risk Telemarketing Merchants (U.S. regin) Additinal Requirements fr all Risk Acquirers Request fr Infrmatin Requirement Additins t the Visa Merchant Trace System (Asia-Pacific regin) Transactin Receipt Depsit i i Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
5 Appendix A Visa Acquirer Risk Management Plicies Visa Plicy Requirements Merchant Underwriting Cntent Cverage Merchant Prtfli Risk Management Cntent Cverage Appendix B Rules fr the Disclsure Page Disclsure Page Examples Appendix C Third Party Agent Due Diligence Risk Standards Appendix D Visa Glbal Acquirer Risk Standards Checklist Appendix E Prper Merchant Name Descriptins Appendix F Acquirer Risk Cntrls fr Payment Service Prviders (PSPs) and Spnsred Merchants Acquirer PSP Prgram Eligibility Acquirer Liability and Accuntability fr PSPs Acquirer and PSP Merchant Agreement PSP Activity and Perfrmance Requirements and Restrictins Spnsred Merchants Underwriting Glssary Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved. i i i
6 i v Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
7 Abut This Guide Backgrund Guide Purpse Hw This Guide is Organized The bligatin t manage and mnitr merchant and Agent relatinships has been a lng standing member respnsibility. The Visa Internatinal Operating Regulatins and Reginal Operating Regulatins place respnsibility fr merchant and Agent versight and any lsses caused by either entity n the acquirer. The Visa Glbal Acquirer Risk Standards (GARS) is designed t help members: Understand their accuntabilities and respnsibilities t the Visa payment system. Oversee and cntrl their relatinships with merchants and Agents. Ensure their day-t-day peratins and practices are in cmpliance with the Visa Glbal Acquirer Risk Standards and the VIOR. This guide shuld be used in cnjunctin with the VIOR. Please refer t the latest versin f the VIOR fr a full list f requirements. Imprtant nte: All acquirers must cmply with the requirements specified in the GARS, except where required by lcal law. Where there is a difference between the infrmatin prvided in this guide and the VIOR, the requirements prvided by the VIOR take precedence. The Visa Glbal Acquirer Risk Standards (GARS) is rganized as fllws: Visa Glbal Acquirer Risk Standards Overview highlights the acquirer s key risk respnsibilities and accuntabilities when managing merchant and Third Party Agent relatinships. Sectin 1: Plicies utlines the plicies needed t mitigate acquirer and any risks that may be presented t the Visa payment system. Sectin 2: Merchant Agreements fcuses n minimum requirements that acquirers must meet when develping merchant agreements. Sectin 3: Merchant Applicatin defines essential member infrmatin that must be prminently displayed n a merchant applicatin. Sectin 4: Funding and Reserves describes the acquirer s respnsibility fr merchant settlement and the requirements fr hlding and cntrlling merchant reserves. Visa Glbal Acquirer Risk Standards (GARS) 1 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
8 Sectin 5: Mnitring Merchants and Agents identifies the cntrls that must be in place t adequately track and evaluate merchant and Agent payment prcessing activity. Sectin 6: Training and Educatin cvers the member s respnsibility t ensure that its merchants and Agents are prperly infrmed and trained t be able t fllw all the plicies and prcedures required t ensure cmpliance with the VIOR. Sectin 7: Managing Third Party Agent Risk explains the actins that Visa members must take t minimize Agent risk expsure. Sectin 8: Managing Additinal Aspects f Merchant Risk highlights additinal requirements and cntrls t cntrlling merchant prgram risk. The Appendices cntain imprtant supplemental infrmatin. The cntents are rganized as fllws: Appendix A includes recmmended cntent elements t help acquirers and Agents develp plicies that prperly supprt merchant risk management and ensure Agent cmpliance with Visa rules and regulatins. Appendix B prvides a sample cpy f the Disclsure Page that must be included if an Agent is a party t an agreement between the member and the merchant. Appendix C cntains the Third Party Agent Due Diligence Risk Standards (Revised December 2008) t be administered during the negtiatin prcess and thrughut the life f the agreement. Appendix D prvides a GARS checklist that can be used t assist the acquirer in maintaining cmpliance with the minimum risk standards specified by Visa. Appendix E explains hw t assign the crrect Merchant Descriptrs fr spnsred merchants. Appendix F includes a set f cntrls that acquirers must apply when using Payment Service Prviders (PSPs). A Glssary has been included at the end f this guide t define terms cmmnly used as part f the Visa Glbal Acquirer Risks Standards. 2 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
9 Visa Glbal Acquirer Risk Standards Overview The Visa Glbal Acquirer Risk Standards prtect the Visa payment system and supprt the safety and sundness f all Visa members by clarifying a member s respnsibilities fr managing merchant and Third Party Agent relatinships. Acquirer Risk Respnsibilities All acquirers in the Visa payment system must ensure their peratins cmply with the VIOR and the minimum standards detailed in this guide. Key acquirer risk respnsibilities identified by Visa include the fllwing: In This Area: Members Must: Plicies Implement plicies that include the minimum standards established by Visa t mitigate risk t the Visa payment system. The plicies must be apprved by the member s Bard f Directrs r an apprpriate senir versight cmmittee. Be made available t Visa upn request. Merchant Underwriting and Agreements Funding and Reserves Mnitring Merchants and Agents Training and Educatin Managing Third Party Agent Risk Managing Additinal Aspects f Merchant Risk Cntrl merchant apprval. Utilize merchant agreements that meet Visa minimum requirements fr disclsure and clearly define bth member and merchant bligatins. Ensure that any merchant agreements are reviewed and apprved prir t their use. Cntrl all funds related t Visa merchant acceptance, including settlement, reserves, hldbacks and ther funds; nn-members are prhibited frm direct cntrl ver such funds. Have adequate cntrls t mnitr Agent and merchant activity t ensure cmpliance with Visa requirements and prevent harm t the Visa payment system. Prvide merchants and Third Party Agents with the necessary educatin and training. Ensure merchants and Third Party Agents are aware f the member s plicies and guidelines and remain in cmpliance with VIOR and Reginal Operating Regulatins. Register all Third Party Agents with Visa and manage/cntrl the Agent relatinship by adhering t Visa s Third Party Agent Due Diligence Risk Standards. Incrprate risk management effrts int every aspect f merchant relatinships and daily peratins. Visa Glbal Acquirer Risk Standards (GARS) 3 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
10 Cntrl Mechanisms Cmpliance and On-site Reviews T ensure cmpliance with the Glbal Acquirer Risk Standards, acquirers and/r their Agents may be reviewed as needed n a risk-priritized basis. Visa may, at its discretin, require that acquirers cntract directly with Visa, r with a Visa Apprved Vendr t perfrm a review f their peratins. The acquirer Appendix D cntains a list f functinal areas and practices that are assessed during the acquirer review prcess. wuld be accuntable fr frwarding a cpy f the review reprt t Visa. Each review utilizes varius techniques t ensure an acquirer s r Agent s cmpliance with the key respnsibilities and ther peratinal requirements. Remediatin Mechanisms Fllwing the nsite review, and based n the severity f the findings, the review reprt may include specific crrective actins r ther risk reductin measures defined in the VIOR. The acquirer will then respnd t the findings with a remediatin plan. Visa will cntinue t wrk and track the acquirer s remediatin prgress. If an acquirer fails t implement an apprved remediatin plan within the specified time frames, Visa may impse the Crprate Risk Reductin Measures as specified in the VIOR. 4 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
11 1. Acquirer Plicies 1.1 Plicy Develpment 1.2 Plicy Apprval 1.3 Plicy Submissin t Visa A clearly stated, fully endrsed risk management plicy is essential t any acquirer peratin. It helps ensure that all emplyees understand management s directin and business bjectives. It is imprtant that emplyees are educated n plicies that apply t their jbs and that they knw what is expected f them, including hw t handle any plicy exceptins. An acquirer must implement a written plicy t gvern the underwriting, mnitring, and cntrl f its merchants and Agents. An acquirer s plicy must include Visa s minimum standards t cntrl risk in the Visa payment system. It may be ne cmprehensive dcument r separate plicies that address Visa s requirements. If separate plicies are used, they shuld be stred in a cmmn lcatin where they can be readily accessed and reviewed upn request. It is recmmended that the acquirer s plicy is reviewed and, where necessary, updated annually. Appendix A prvides a summary f recmmended plicy cntent elements fr acquirers t review and use when assessing their current plicy, r in develping a new plicy. The sample dcument is nt intended t be used as an acquirer s cmplete plicy dcument. Rather, it is a guide fr members t use t make certain that the cntent f their plicies meets Visa s requirements. It is recmmended that an electrnic cpy f the plicy be maintained s that it can be easily mdified t meet an acquirer s changing needs. The acquirer must als prvide a plicy dcument fr merchant/agent distributin that clearly defines the acquirer s rules and plicies and the Agent s r merchant s respnsibilities. An acquirer must ensure that all merchant acquiring business and Agent management plicies are apprved by its Bard f Directrs. The acquirer s plicies must be apprved by its Bard f Directrs r an apprpriate executive level cmmittee. A Bard f Directr endrsement can assist in increasing awareness and exercising versight f the risks invlved in the acquiring business. An acquirer must prvide the member s written plicy dcument t Visa upn request. The member s written plicies may be requested and evaluated during a peridic review f the acquirer peratins. Additinally, Visa may request a cpy f the plicies as necessary in cnjunctin with ther cmpliance issues. This requirement allws Visa t determine if a member is adhering t its wn plicies. It als helps prtect the safety and sundness f the Visa payment system. Visa Glbal Acquirer Risk Standards (GARS) 5 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
12 1.4 Slicitatin Material Review 1.5 Legal Cnsult Requirements An acquirer must implement a plicy and a set f prcedures fr reviewing slicitatin materials used by its Agents. Acquirers must have a plicy in place that ensures the review f an Agent s slicitatin materials t prevent harm t their reputatin and that f the Visa payment system. The member s plicy must include a prvisin that prhibits the use f misleading statements in all slicitatin materials, r in any way creates the impressin that the agent is mre imprtant than the member. Members may chse t prvide training materials and guidelines t their Agents n what standards are cnsidered acceptable fr use in develping slicitatin materials. Hwever, the use f these materials des nt cnstitute cmpliance with this requirement and des nt abslve the member f the respnsibility t review Agent slicitatin materials. Members must include a review f Agent slicitatin materials during their peridic assessment f the Agent s peratins and financial cnditin. An acquirer must abide by the plicy requirements fr the sale f prescriptin drugs (MCC 5122/5912) 1 in a card-absent envirnment. A member must btain a written pinin frm an independent and qualified legal cunsel stating that the merchant s activity fully cmplies with all laws and regulatins applicable t Visa. This cnfirmatin must be btained n a peridic basis, n less frequently than every 12 mnths. Upn Visa request, the member must prvide a cpy f the legal pinin, as necessary, in cnjunctin with ther cmpliance issues. 1 Visa may in the future change the MCC 5122, Drugs, Drug Prperties, and Druggist Sundries /MCC 5912, Drug Stres and Pharmacies t include additinal merchant categries. 6 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
13 2. Merchant Agreement The merchant agreement is a legally-binding dcument that ensures that a merchant perates under the rules and regulatins established by Visa and the acquirer. An imprtant pint fr all acquirers t remember is that merchants shuld nt be managed by reserves alne. The nly way fr acquirers t effectively manage their expsure is thrugh prper underwriting and mnitring. The merchant agreement shuld be thrugh enugh t prtect the acquirer frm imprper card prcessing and include the minimum prvisins stated in the VIOR. 2.1 Member Payment Acceptance Rle 2.2 Merchant Agreement Transfer The merchant agreement must indicate the member is a principal party t the cntract and merchant acceptance f Visa prducts is extended by the member. Visa payment system acceptance is the rle f the member, nt the Agent. Members are respnsible fr all merchant relatinships that access the Visa payment system thrugh their licensed Bank Identificatin Numbers (BINs). Visa recgnizes that Agents ften perfrm ther functins fr merchants. Hwever, allwing the Agent t perfrm these services must nt prmte the Agent abve the member in the eyes f the merchant. An acquirer must cnsent t the assignment and/r transfer f a merchant agreement t anther member. Merchants may be freely slicited and underwritten by all acquiring members. Individual merchants may als chse t mve their relatinship frm ne acquirer t anther withut btaining the cnsent f the acquirer where their current relatinship is dmiciled. Additinally, Agents can freely slicit new merchants fr any member that has registered the Agent with Visa. Nn-members may nt transfer individual r multiple merchant relatinships (prtflis) frm ne member t anther withut the express written apprval f the member hlding the merchant agreement. Ownership f the merchant s Visa transactins rests with the Visa member with whm the merchant has a signed merchant agreement. This ensures that members are aware f and cnsent t an Agent s intent t mve a grup r prtfli f merchants t anther member. Visa Glbal Acquirer Risk Standards (GARS) 7 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
14 2.3 Merchant Agreement Review 2.4 Merchant Agreement Apprval An acquirer must implement a plicy and prcedure fr reviewing merchant agreements used by their Agents. Members must review and apprve all merchant agreements used by their Agents t ensure the agreements cmply with Visa s minimum cntent requirements established by Visa. Members that permit an Agent t use a merchant agreement that has nt been develped by the member must peridically review and apprve the dcument t make certain it cmplies with member and Visa requirements. A peridic review can als help ensure that the Agent des nt mdify r change any terms cntained in the agreement. Visa des nt regulate the terms between the member and the Agent ther than thse specified in the VIOR, Reginal Operating Regulatins, and the Visa Glbal Acquirer Risk Standards. Fr example, Visa des nt regulate the fees, cmmissins, and ther financial terms between the member and the Agent. An acquirer must apprve all merchant agreements prir t entering any transactins int Interchange. Members must cntrl the apprval f all merchants befre they allw the merchant t prcess any transactins. Agents are nt permitted t execute merchant agreements n behalf f a member. Members may use varius means t ensure they review and apprve all merchants befre allwing them t prcess any Visa transactins: The acquirer must have the merchant applicatin, agreement, and underwriting materials transmitted t their underwriting staff fr review and apprval prir t activating the merchant. Acquirers may prvide their Agent with specific criteria that must be met fr member apprval. This prcess allws fr merchant activatin prir t member due-diligence review and apprval. Acquirers that use this prcess must ensure they actively mnitr their Agents and test fr cmpliance with underwriting plicies. The member is required t remain invlved with merchant apprvals and maintains a system fr mnitring plicy cmpliance. Members that prvide their Agents with data-entry capabilities must be able t review all new merchant recrds and merchant recrd mdificatins befre they becme effective in the member s system. Members must mnitr Merchant Categry Cde (MCC) assignments, and have access t their Agent s internal systems fr viewing merchant infrmatin held by the Agent. 8 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
15 2.5 Merchant Terminatin 2.6 Infrmatin Security Cmpliance The merchant agreement must include a clause that prvides fr the immediate terminatin f a merchant by the member fr any activity that may create harm r lss t the gdwill f the Visa payment system. Members shuld invke this clause when a merchant s business practices and exceptin item activity are such that they create a substantial risk f lss and/r harm t the Visa payment system. This includes participating in illegal activity. Members shuld nt abdicate their respnsibility fr terminating a merchant t their Agents. In additin t prtecting their individual interests, members must make decisins that are in the best interest f the Visa payment system. Merchant financial reserves d nt fully mitigate harm t the system r damage t cardhlder expectatins. The merchant agreement must include a clause that ensures that merchants and Third Party Agents acknwledge and understand the imprtance f cmpliance with Visa security requirements, such as thse relating t transactin infrmatin, strage, and disclsure. A merchant has an bligatin t prtect transactin infrmatin. Acquirers must educate their merchants n the imprtance f this cntractual bligatin and the cnsequences f failing t adequately prtect cardhlder data. The Payment Card Industry (PCI) Data Security Standard (DSS) is intended t help prtect Visa cardhlder data wherever it resides ensuring that custmers, merchants, and service prviders maintain the highest infrmatin security standard. It ffers a single apprach t safeguarding sensitive data fr all payment systems. Merchant agreements must specify that all merchants and Third Party Agents that have access t cardhlder data maintain and demnstrate cmpliance with the PCI DSS requirements and all subsequent requirement updates. Details f PCI DSS, as well as the list f PCI DSS cmpliant service prviders are available at (A glbal site link is available fr a specific cuntry r regin access). Members shuld refer t this website as a definitive surce f infrmatin fr the merchant regarding PCI DSS cmpliance, as well as ther infrmatin t assist the merchant in implementing effective security measures fr cardhlder data. Visa Glbal Acquirer Risk Standards (GARS) 9 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
16 2.7 Merchant Ntificatin f Agent Use 2.8 Merchant Agreement Disclsure Page 2.9 Merchant Settlement Respnsibility The merchant agreement must include a clause that requires the merchant t ntify the acquirer f its use f any Agent that will have access t cardhlder data. All Agents that access, stre, transmit, r prcess cardhlder data must be registered with Visa and cmply with established data security standards. Prper educatin and ntificatin must be prvided t merchants t ensure they understand their bligatin t ntify their member when they intend t use an Agent. Members must ensure that nly Visa-registered Agents are utilized. The member shuld request upn applicatin that the merchant identify all third parties invlved in the payment prcess that may have access t cardhlder data. Members shuld review merchant applicatins t identify, evaluate, and register any such Agents. An acquirer must ensure each merchant agreement includes a Disclsure Page that identifies the member and its respnsibilities when an Agent is a party t the agreement. Tri-party agreements are permitted in the Visa system; hwever, they can negate the imprtance f the member s relatinship with the merchant. If an Agent is a party t an agreement between the member and the merchant, a Disclsure Page is required. It must be signed by the merchant at All entities that stre, prcess, r transmit data must cmply with Payment Card Industry Security Standard (PCI DSS) requirements. Disclsure Page samples have been included in Appendix B fr member reference. the time they are slicited by the Agent. Cpies f the Disclsure Page must be immediately prvided t the merchant and attached t the executed merchant agreement. The merchant agreement must state that the member is respnsible fr prviding settlement funds directly t the merchant. The security and handling f merchant funds is a fundamental acquirer respnsibility. This functin cannt be delegated t a nn-member. Merchants must clearly understand that members have direct respnsibility fr settlement. They must als be advised that Agents are nt permitted t directly access r hld merchant funds whether frm settlement r reserves. This requirement des nt prhibit a VisaNet prcessr frm mving settlement funds frm Interchange thrugh the acquirer t the merchant s settlement accunt. In the case where a VisaNet prcessr is als perating as a Third Party Agent, Visa des nt grant the prcessr the right t hld r access a merchant s funds. If funds cannt be prvided directly t the merchant, they must be frwarded t the acquirer. 1 0 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
17 2.10 Merchant Agreement Requirements An acquirer s merchant agreement must be develped frm a risk perspective t ensure the merchant perates under the rules and regulatins established by Visa and the acquirer. Requirements include the fllwing: An acquirer must have a merchant agreement with each f its merchants. An acquirer may nly accept transactin receipts frm a merchant with which it has a valid merchant agreement. It is the acquirer s respnsibility t cmmunicate VIOR t the merchant. The acquirer must assume respnsibility fr any failure by its Agent t cmply with the VIOR and Reginal Operating Regulatins, including but nt limited t, any vilatin resulting in a chargeback r fraud. The acquirer must ensure that the merchant cmplies with the applicable sectins f the VIOR and Reginal Operating Regulatins. In the merchant agreement, an acquirer must clearly distinguish fees assciated with Visa transactins separately frm fees assciated with ther card transactins. The acquirer must nt prhibit a merchant frm using terminal prcessing services ffered by cmpetitrs t deliver Visa transactins captured at the pint-f-transactin directly t VisaNet fr clearing and settlement. A merchant agreement must cntain all f these additinal prvisins: Transactin depsit restrictins, as specified in the VIOR and Reginal Operating Regulatins Transactin prcessing prhibitins, as specified in the VIOR Prhibitin against a merchant depsiting a transactin receipt that des nt result frm an act between the cardhlder and the merchant r the cardhlder and a spnsred merchant (laundering) Prhibitin against a merchant depsiting a transactin receipt that it knws r shuld have knwn t be either fraudulent r nt authrized by the cardhlder The merchant is respnsible fr its emplyees actins while in its emply Disclsure f accunt r Visa transactin infrmatin prhibitins, as specified in the VIOR Disclsure that the PCI DSS cmpliance is required Merchant respnsibility fr demnstrating cmpliance with PCI DSS A requirement that the merchant, if underging a frensic investigatin must fully cperate with the investigatin until cmpleted Visa Glbal Acquirer Risk Standards (GARS) 1 1 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
18 A merchant agreement must allw the merchant t designate as its Agent a third party (that des nt have a direct agreement with its acquirer) t ensure the direct delivery f Visa transactins t VisaNet fr authrizatin clearing and settlement. The merchant must: Advise the acquirer that it will use a Third Party Agent Agree that the acquirer must reimburse the merchant nly fr the amunt f Visa transactins delivered by that Agent t VisaNet, less the apprpriate discunt fee 2.11 Merchant Prhibitins An acquirer must include a list f merchant prhibitins in the merchant agreement r an attached addendum as a referenced item in the merchant agreement. The list f prhibitins shuld clearly state that a merchant must NOT: X Accept cardhlder payments fr previus Visa Card r Visa Electrn Card charges incurred at the merchant lcatin. X Require a cardhlder t cmplete a pstcard r similar device that includes the cardhlder s accunt number, card expiratin date, signature, r any ther card accunt data in plain view when mailed. X Add any surcharge t transactins. X Add any tax t transactins, unless applicable law expressly requires that a merchant be permitted t impse a tax. Any tax amunt, if allwed, must be included in the transactin amunt and nt cllected separately. X Enter int Interchange any transactin receipt fr a transactin that was previusly charged back t the acquirer and subsequently returned t the merchant, irrespective f cardhlder apprval. The merchant may pursue payment frm the custmer utside the Visa system. Applicable Laws A Member must cmply with applicable laws and a Transactin must be legal in bth the Cardhlder s jurisdictin and the Merchant Outlet s jurisdictin. In the event f any cnflict between the VIOR and any applicable law, the requirements f the law gvern. See als: Cardhlder Ntificatins Merchant Agreement ID#: X Request r use an accunt number f any purpse ther than as payment fr its gds r services. X Disburse funds in the frm f travelers cheques, if the sle purpse is t allw the cardhlder t make a cash purchase f gds r services frm the merchant. X Disburse funds in the frm f cash, unless: Merchant is a Ldging r Cruise Line merchant disbursing cash t a Premium Visa Prduct cardhlder, as specified in VIOR, 1 2 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
19 Merchant is dispensing funds in the frm f travelers cheques, Visa TravelMney Cards, r freign currency. In this case, the transactin amunt is limited t the values f the travelers cheques, Visa Travel Mney Card, r freign currency, plus any cmmissin r fee charged by the merchant, r Merchant is participating in the Visa Cash Back Service, as specified in VIOR X Accept a card t cllect r refinance existing debt that has been deemed uncllectible by the merchant prviding the assciated gds r services. X Enter int Interchange a transactin that represents cllectin f a dishnred check Merchant Agreement Cntent A merchant agreement must specify all the cntractual requirements and the merchant prhibitins as stated in the VIOR. An acquirer may include ther prvisins in its merchant agreement if prvided the prvisins are cnsistent with the VIOR. Each merchant agreement must: State the terms required t satisfy payment directly t the merchant. This includes, but is nt limited t, the name f the financial institutin t which the acquirer, its Agent, r spnsred members must depsit funds fr payment f Visa transactins. Clearly state the acquirer s name and lcatin in a fnt size cnsistent with the rest f the merchant agreement printing, and in a manner that makes the acquirer s name readily discernible by the merchant. Be signed by the acquirer and remain n file at the acquirer s place f business. Visa Glbal Acquirer Risk Standards (GARS) 1 3 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
20 3. Merchant Applicatin A well-cnstructed merchant applicatin is essential t btaining relevant infrmatin abut all aspects f a merchant s business. Equally imprtant, is the need fr acquirer identificatin. Pertinent acquirer cntact details shuld be clearly displayed t avid any merchant uncertainty as t wh t g t with service issues and/r questins. 3.1 Merchant Applicatin Member Name and Cntact Infrmatin 3.2 Merchant Applicatin Business Backgrund and Infrmatin The member name and cntact infrmatin must be present n the merchant applicatin and be clear and cnspicuus. Members must ensure their financial institutin s name, cntact address, and phne number are prminently displayed n the merchant applicatin in a fnt size that makes this infrmatin cnspicuus t the reader. Members are accuntable and liable fr the actins f their Agents. It is therefre essential that prspective merchants have ready access t the member. Merchants must be able t cntact the member at any time, fr any reasn. Members may allw an Agent t place its wn cntact name, phne number, and its lg n the applicatin. This infrmatin must nt be mre prminent than the member cntact infrmatin and shuld nt discurage the merchant frm cntacting the member t reprt service deficiencies. Nte: If the Agent s lg is present n the merchant applicatin, the acquirer s lg must als be present. The merchant applicatin must request all relevant infrmatin n the business backgrund, the merchant s business mdel and its peratins, the merchant lcatin, and principals wh are running the business. This includes, but is nt limited t, the fllwing: Merchant Business Backgrund Merchant histry Obtain the merchant s authrizatin t research its backgrund, including credit, banking, financial histry, and hw lng the merchant has been in business. New businesses frequently fail within the first few years f peratin. If the business is a start-up, btain a business plan. Ding-Business-As (DBA) r trade name Cmpare the merchant s dingbusiness-as name t its legal name. Sme merchants may cnduct their daily business activities under ne name and apply fr legal registratin under a different name. If the names are different, it is imprtant t knw bth names. Legal frm f business Inquire abut the legal frm f the merchant s business. Fr example, is the merchant a crpratin, partnership, r sle prprietrship? 1 4 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
21 Business license, registratin numbers Obtain and verify the merchant s business license number r any ther license r registratin numbers that may be required t wn and/r perate a business. Perfrm a search with the apprpriate business bureaus t verify that the merchant wns r perates a legitimate business. Credit histry Determine whether r nt merchant r its principals have previusly filed fr bankruptcy, r have been registered as having any ther credit difficulties nw r in the past. If s, find ut when. This may prvide a gd indicatin f the financial stability f the merchant. Prir Visa Risk Prgram identificatin Determine if the merchant has been previusly identified by Visa Risk Prgram(s). If yes, find ut the specific prgram that identified the merchant and when the identificatin tk place. This may prvide a gd indicatin f the level f merchant underwriting risk. Prir merchant agreement Determine if the merchant and/r any ther principals invlved have a prir merchant relatinship with acquiring banks. If anther acquirer previusly terminated the merchant, nte the reasn fr terminatin n the merchant s applicatin. If available, check any industrywide services such as Enfrcement Management and Accunt System (EMAS) r Visa Merchant Trace System (VMTS), where available and permitted under lcal applicable law, the Terminated Merchant File (U.S. regin) r any ther cmmn terminated merchant database. Other businesses Ask the merchant t supply infrmatin fr any ther businesses it, r the principals, currently wns r perates, r has wned in the past r is invlved as a directr. Business references Obtain ther business references that can supprt its financial respnsibility. Fr example, invices r billing statements frm suppliers and custmers can prvide evidence f the merchant s ability t meet financial payments. Als use any lcal credit agencies fr infrmatin n the business r its principals. Merchant Business Operatins Operating statistics Ask the merchant fr the fllwing perating statistics t gain knwledge f the merchant s expected business revenue: Prjected ttal sales vlume per year Prjected credit and debit vlume per year Actual chargeback vlume (if existing merchant) Percentage f sales by mail rder, telephne rder, r Internet Perid between the purchase and actual delivery f gds Please refer t the Required Merchant Infrmatin sectin in the VIOR applicable t yur regin. Visa Glbal Acquirer Risk Standards (GARS) 1 5 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
22 Guarantees and nging services (cpies f cnsumer cntracts may be required) If any guarantees r extended warranties are purchased frm a third party, it is essential that the merchant purchases them immediately and can shw evidence f ding s. Billing terms Ask the merchant fr its billing terms, if nt immediate. Fr example, des the merchant allw its custmers t pay fr purchases in mnthly installments? The extent and frequency t which an acquirer cnducts its peridic reviews f a merchant s financial cnditin and business peratin depends n the acquirer s initial assessment f the risks assciated with the merchant s business. Credit and return plices Ask the merchant fr details f its credit, refund, and return plicy prcedures t ensure the merchant is prperly handling exchanges and credits. It is imprtant fr the acquirer t btain a cpy f the merchant s standard sales cntract with the cardhlder. Inventry Determine whether the merchant wns r finances its inventry. Cntracts Determine if the merchant has any significant cntractual relatinships, such as a manufacturer s Agent r exclusive supplier that may impact the merchant s ability t meet its financial r peratinal bligatins if a cntract is canceled. Merchant Business Lcatin Type f lcatin Determine the type f lcatin f the merchant, such as strefrnt, indr shpping mall, r ffice. Is the merchant lcatin suitable fr the type f merchant? Is the merchant lcatin in a gegraphic area that has demnstrated excessive levels f fraudulent activity? Own/lease Ask whether the merchant wns r leases the lcatin. If the merchant wns the lcatin, request fr the name and address f the mrtgage hlder, if any. If the merchant leases the lcatin, request the name and address f the landlrd. Time at lcatin Ask the merchant hw lng the business has perated at the present lcatin. Merchant Principal(s) Infrmatin Principal name, address, identificatin number Ask the merchant fr the name, address, Scial Security Number r similar identificatin number, and telephne number f each principal invlved in the business. Ownership infrmatin Obtain the percentage f wnership held by each principal. Als inquire as t the length f time each f the current principals have wned the business. Cnsider getting a guarantee frm the fficers f the crpratin. Percentage f time Ask the merchant fr the percentage f time spent at the business by each principal. 1 6 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
23 3.3 Special Applicatin Cnsideratins fr Card- Absent Merchants An acquirer must cllect and verify additinal applicatin infrmatin fr cardabsent merchants. This includes detailed business plans, samples f merchandise, and cpies f all relevant marketing materials, including catalgs, brchures, telemarketing scripts, and print and bradcast advertisements. 3.4 Separate Internet Merchant Applicatin 3.5 Additinal Internet Merchant Applicatin Infrmatin Fr all merchants establishing an e-cmmerce presence, an acquirer must use a separate applicatin indicating all f the merchant websites that will be prcessing Visa transactins. Whether the applicant is an existing merchant that wants t add a website, r a new merchant, use a separate applicatin r addendum fr e-cmmerce services. This practice can help facilitate the special risk assessment actins related t card-absent vlume. It can als allw fr merchant business name and site cntent verificatin, as well as ensure that the crrect business name is displayed n cardhlder statements. In additin, a separate applicatin frm prvides an easier way t track and reprt e-cmmerce applicatin vlume. Transactins can be flagged and tracked by acceptance mde. Cllect and verify additinal applicatin data and financial dcuments fr Internet merchants. Risk expsure can be lwered by taking a few extra steps during the applicatin prcess t btain additinal infrmatin frm questinable merchants. Required data culd include: Unifrm Resurce Lcatr (URL), als knwn as the website address (e.g., and Internet Prtcl (IP) server address fr the merchant website By cllecting this infrmatin, an acquirer is able t review the actual website and cnfirm that the merchant is actually cnducting the business as described n its applicatin. Cntact details fr the website hsting service This infrmatin can be used t cntact the hsting service and verify that the merchant maintains a legitimate business. addresses and phne numbers fr merchant custmer service Acquirers can verify that a merchant s address is valid by sending a message t that address. An alert shuld be triggered if the message is returned as undeliverable r bunced. In additin, the acquirer shuld check the merchant s custmer service fr its quality respnse and timeliness, as this will decrease custmer disputes and chargebacks. Descriptins f any links n the merchant s website t ther sites t which they may r may nt be affiliated This shuld raise a flag if the linkages d nt make sense r represent merchant types that yu d nt sign. Visa Glbal Acquirer Risk Standards (GARS) 1 7 Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
24 4. Funding and Reserves T substantially reduce financial expsure, acquirers must maintain merchant reserves that are utside f the merchant s cntrl. If the merchant des clse dwn the business, the reserve amunts shuld be sufficient t cver any future chargebacks. 4.1 Member Reserve Respnsibility 4.2 Reserve Cntrls An acquirer must hld and cntrl reserves t guarantee a merchant s Visa payment system bligatins. Regardless f any cntractual limits f liability between a member and its Agents, Visa hlds the member respnsible fr cntrlling all aspects f merchant funding prcess. Agents are nt permitted t access and cntrl merchant funds. Members must prvide settlement funds directly t the merchant. Members may allw Agents t mnitr their merchants and cnduct investigatins f any suspected vilatin activity. Based n the result f thse investigatins, it may be necessary t delay settlement t a merchant r cllect funds frm settlement fr a reserve t ffset ptential lsses. In these instances, an Agent may request that a member delay settlement r cllect ther funds frm the merchant, but the Agent may nt actually receive and pssess any merchant funds. Agents may be granted the authrity t make decisins n withhlding r delaying a merchant s settlement funds. This authrity must nt be interpreted by either party t mean funds may be cntrlled r accessed by the Agent. Members that prvide Agents with this level f system access must have plicies and prcedures in place t ensure Agent cmpliance. Fllwing an investigatin r the clsure f the merchant, the member remains respnsible fr prviding funds due t the merchant. All merchant reserves maintained fr the purpse f securing Visa payment system bligatins must be held in a manner, such that the funds can be readily identified with the merchant fr which they are held. Generally, reserves are held in either a unique depsit accunt in the merchant s name r in a general accunt via ledger entries. In all cases, members must have cntrls in place t ensure their Agents r merchants cannt access reserve funds. Acquirers shuld review merchant reserves mnthly t ensure: All funds that have been added r remved frm the reserves can be accunted fr and explained. The funds cllected r disbursed can be mapped back t their surce (settlement r ffset f cllectin item). 1 8 Visa Glbal Acquirer Risk Standards (GARS) Ntice: This infrmatin is prprietary t Visa. It is distributed t Visa participants fr use exclusively in managing their Visa prgrams. It must nt be duplicated, published, distributed r disclsed, in whle r in part, t any ther persn withut prir written permissin frm Visa Visa. All Rights Reserved.
WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy
WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin
More informationNAIC Replacement Requirements For Certain Life Insurance Policies And Annuity Contracts
NAIC Replacement Requirements Fr Certain Life Insurance Plicies And Annuity Cntracts Duties f Prducers If a transactin invlves a replacement, the prducer must leave with the applicant, at the time an applicatin
More informationBAMS Third Party Service Providers (TPSPs) FAQs
BAMS Third Party Service Prviders (TPSPs) FAQs 1) What is the Third Party Service Prvider (TPSP) Agent Registratin Prgram? The TPSP Agent Registratin Prgram is a Card Brand (Visa USA Inc and MasterCard
More informationUniversity of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments
University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department
More informationVCU Payment Card Policy
VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this
More informationTHE CITY UNIVERSITY OF NEW YORK IDENTITY THEFT PREVENTION PROGRAM
THE CITY UNIVERSITY OF NEW YORK IDENTITY THEFT PREVENTION PROGRAM 1. Prgram Adptin The City University f New Yrk (the "University") develped this Identity Theft Preventin Prgram (the "Prgram") pursuant
More informationTHIRD PARTY PROCUREMENT PROCEDURES
ADDENDUM #1 THIRD PARTY PROCUREMENT PROCEDURES NORTH CENTRAL TEXAS COUNCIL OF GOVERNMENTS TRANSPORTATION DEPARTMENT JUNE 2011 OVERVIEW These prcedures establish standards and guidelines fr the Nrth Central
More informationPrivacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.
Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive
More informationKey Steps for Organizations in Responding to Privacy Breaches
Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins
More informationFORM ADV (Paper Version) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS
APPENDIX A FORM ADV (Paper Versin) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS Frm ADV: General Instructins Read these instructins carefully befre
More informationProject Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES
Prject Open Hand Atlanta Effective Date: April 14, 2003 Health Insurance Prtability and Accuntability Act (HIPAA) The Health Insurance Prtability and Accuntability Act f 1996 (HIPAA) directs health care
More informationHow To Ensure Your Health Care Is Safe
Guidelines fr Custdians t assess cmpliance with the Persnal Health Infrmatin Privacy and Access Act (PHIPAA) This dcument is designed t help custdians evaluate readiness fr cmpliance with PHIPAA and t
More informationERISA Compliance FAQs: Fiduciary Responsibilities
Brught t yu by Mrris & Reynlds Insurance ERISA Cmpliance FAQs: Fiduciary Respnsibilities The Emplyee Retirement Incme Security Act f 1974 (ERISA) is a federal law that sets minimum standards fr emplyee
More informationConvenience Fees BEST PRACTICES FOR MERCHANT USE OF CONVENIENCE FEES:
Cnvenience Fees This publicatin includes Card Acceptance Guide language n Best Practices fr Merchant Use f Cnvenience Fees in additin t addressing specific differences by card brand and special circumstances
More informationCMS Eligibility Requirements Checklist for MSSP ACO Participation
ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.
More informationAudit Committee Charter
Audit Cmmittee Charter Membership The Audit Cmmittee (the "Cmmittee") f the Bard f Directrs (the "Bard") f Philip Mrris Internatinal Inc. (the "Cmpany") shall cnsist f at least three directrs all f whm
More informationPlus500CY Ltd. Statement on Privacy and Cookie Policy
Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and
More informationHow To Contact Skrill
Skrill Merchant Services Applicatin Frm Skrill Merchant Services Applicatin Frm (the Applicatin ) shuld be signed by r n behalf f the Merchant. It is very imprtant that the Merchant has read the Applicatin
More informationFAYETTEVILLE STATE UNIVERSITY
FAYETTEVILLE STATE UNIVERSITY IDENTITY THEFT PREVENTION (RED FLAGS RULE) Authrity: Categry: Issued by the Fayetteville State University Bard f Trustees. University-Wide Applies t: Administratrs Faculty
More informationMulti-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021
Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada
More informationSETTING UP A SYNDICATE SERVICE COMPANY IN HONG KONG
SETTING UP A SYNDICATE SERVICE COMPANY IN HONG KONG 2012 2 Disclaimer This is fr reference nly and is nt cnsidered t be legal advice. Whilst all care has been taken t ensure the accuracy f the infrmatin
More informationHIPAA Notice of Privacy Practices. Central Ohio Surgical Associates, Inc.
HIPAA Ntice f Privacy Practices Central Ohi Surgical Assciates, Inc. THIS NOTICE OF PRIVACY PRACTICES (THE NOTICE ) DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN
More informationFINANCIAL SERVICES FLASH REPORT
FINANCIAL SERVICES FLASH REPORT Draft Regulatry Cmpliance Management Guideline Released by the Office f the Superintendent f Financial Institutins May 5, 2014 On April 30, 2014, the Office f the Superintendent
More informationHow to put together a Workforce Development Fund (WDF) claim 2015/16
Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF
More informationScotiabank Group Privacy Agreement
Sctiabank Grup Privacy Agreement Last revised Octber 2010 Yur privacy is imprtant t Sctiabank. This Agreement sets ut the infrmatin practices fr Sctiabank Grup Members in Canada, including what type f
More informationGUIDANCE FOR BUSINESS ASSOCIATES
GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.
More informationPersonal Data Security Breach Management Policy
Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner
More informationSystems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
More informationFINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service.
FINANCIAL OPTIONS 1. Fr thse patients wh carry dental insurance, all c-payments are due n date f service. We will file yur claim as a service t yu, and will d ur very best t maximize yur benefits. We accept
More informationHampton Roads Orthopaedics & Sports Medicine. Notice of Privacy Practices
This is being prvided t yu as a requirement f the privacy regulatins issued under the Health Insurance Prtability and Accuntability Act f 1996 (HIPAA). This ntice describes hw HROSM may use and disclse
More informationPrivacy and Security Training Policy (PS.Pol.051)
Privacy and Security Training Plicy (PS.Pl.051) Purpse T define the plicies and prcedures fr prviding privacy and security training in respect f the CnnectingGTA Slutin. Definitins Electrnic Service Prvider
More informationFirst Global Data Corp.
First Glbal Data Crp. Privacy Plicy As f February 23, 2015 Ding business with First Glbal Data Crp. ("First Glbal", First Glbal Mney, "we" r "us", which includes First Glbal Data Crp. s subsidiary, First
More informationInvestment Adviser Switch Workshop
Investment Adviser Switch Wrkshp Investment Adviser Registratin, Renewal, Amendment And Pst-Registratin Requirements Presented by Office f the Attrney General Maryland Divisin f Securities 1 Registratin
More informationexpertise hp services valupack consulting description security review service for Linux
expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS
More informationWire Transfer Request
Wire Transfer Request Requirements and Instructins OFFICE OF DISBURSEMENTS Categry: Dcument Name: Payment Prcessing Wire Transfer Request - Requirements and Instructins Respnsible Department: Office f
More informationRECONCILIATION OF FUNDS
RECONCILIATION OF FUNDS ROLES Departmental Staff f Interest Accuntants Office Managers Business Managers Prgram Assistants OVERVIEW S why d we need t recncile? Gd general business practices determine that
More informationSECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM
Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain
More informationUsing PayPal Website Payments Pro UK with ProductCart
Using PayPal Website Payments Pr UK with PrductCart Overview... 2 Abut PayPal Website Payments Pr & Express Checkut... 2 What is Website Payments Pr?... 2 Website Payments Pr and Website Payments Standard...
More informationProcess of Setting up a New Merchant Account
Prcess f Setting up a New Merchant Accunt Table f Cntents PCI DSS... 3 Wh t cntact?... 3 Bakcgrund n PCI... 3 Why cmply?... 3 Hw t cmply?... 3 PCI DSS Scpe... 4 Des PCI DSS Apply t Me?... 4 What if I am
More informationOnline Banking Agreement
Online Banking Agreement 1. General This Online Banking Agreement, which may be amended frm time t time by us (this "Agreement"), fr accessing yur Clrad Federal Savings Bank accunt(s) via the Internet
More informationTO: Chief Executive Officers of all National Banks, Department and Division Heads, and all Examining Personnel
AL 96-7 Subject: Credit Card Preapprved Slicitatins TO: Chief Executive Officers f all Natinal Banks, Department and Divisin Heads, and all Examining Persnnel PURPOSE The purpse f this advisry letter is
More informationAll Harvard University schools, tubs, local units, Affiliate Institutions, Allied Institutions and University-wide Initiatives.
HARVARD UNIVERSITY FINANCIAL POLICY INDEPENDENT CONTRACTOR CLASSIFICATION Plicy Title: Independent Cntractr Respnsible Office: ERP and UFS Effective Date: Octber 4, 2000 Revisin Date: May 12, 2009 Plicy
More informationNYU Langone Medical Center NYU Hospitals Center NYU School of Medicine
Title: Identity Theft Prgram Effective Date: July 2009 NYU Langne Medical Center NYU Hspitals Center NYU Schl f Medicine POLICY It is the plicy f the NYU Langne Medical Center t educate and train staff
More informationMSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER
MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend
More informationCreating an Ethical Culture and Protecting Your Bottom Line:
Creating an Ethical Culture and Prtecting Yur Bttm Line: Best Practices fr Crprate Cdes f Cnduct Nte: The infrmatin belw and all infrmatin n this website is nt meant t be taken as legal advice. Please
More informationMalpractice and Maladministration Policy
TR340 Malpractice and Maladministratin Plicy This plicy aims t: Define malpractice and maladministratin in the cntext f CIM/CAM studying members, Accredited study centres (ASCs), examinatin centres, invigilatrs
More informationCOPIES-F.Y.I., INC. Policies and Procedures Data Security Policy
COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus
More informationUNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES
UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative
More informationFAFSA / DREAM ACT COMPLETION PROGRAM AGREEMENT
FAFSA / DREAM ACT COMPLETION PROGRAM AGREEMENT If using US Pstal Service, please return t: Califrnia Student Aid Cmmissin Prgram Administratin & Services Divisin ATTN: Institutinal Supprt P.O. Bx 419028
More informationThird Party Originator Application
Third Party Originatr Applicatin Applicant Infrmatin Third Party Name: Primary Address: City: State: Zip Cde: Primary Cntact: Telephne Number: Email Address: Fax Number: Website Address: Branch Lcatins
More informationCHARTER OF THE COMPENSATION COMMITTEE OF THE BOARD OF DIRECTORS OF UPLAND SOFTWARE, INC.
CHARTER OF THE COMPENSATION COMMITTEE OF THE BOARD OF DIRECTORS OF UPLAND SOFTWARE, INC. PURPOSE The purpse f the Cmpensatin Cmmittee f the Bard f Directrs (the Bard ) f Upland Sftware, Inc. (the Cmpany
More informationCASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT
CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles
More informationDATE APPROVED March 2011. Version Date Comments / Changes 1.0 March 2011 Initial policy released
Page 1 f 11 APPROVED (S) REVISED / REVIEWED SUMMARY Versin Date Cmments / Changes 1.0 Initial plicy released 1. PURPOSE OF THIS POLICY T define the purpses fr which Crprate Purchase Cards are t be used
More informationConsumer ebanking Account and Services Agreement
Cnsumer ebanking Accunt and Services Agreement Intrductin: As used in this agreement, the wrds yu and yur refer t the accunt hlder(s) and the wrds Bank, us, and we refer t CnnectOne Bank. Cnsumer ebanking:
More informationDALBAR Due Diligence: Trust, but Verify
BEST INTEREST INVESTMENT RECOMMENDATIONS Advisr Rle under Best Interest Regulatins January 27, 2016 In the era when the cntractual bligatin is t act in the client s best interest, investment decisins can
More information.100 POLICY STATEMENT
Treasury Management Operatins Sectin: Treasury Management Number: 105.100 Title: Treasury Management Operatins POLICY Index.100 POLICY STATEMENT.110 POLICY RATIONALE.120 AUTHORITY.130 APPROVAL AND EFFECTIVE
More informationDATA REQUEST GUIDELINES
DATA REQUEST GUIDELINES This dcument describes prcedures law enfrcement authrities and individuals invlved in civil litigatin shuld fllw t request data frm LinkedIn and its affiliated service prviders.
More informationInternal Audit Charter and operating standards
Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw
More informationNHVAS Mass Management Spot Check Checklist
Legal Entity Name f NHVAS Operatr: DTMR Representative: Lcatin: NHVAS Mass Management Spt Check Checklist Spt Check Date: Spt Check Number: DMS Number: 540/ The fllwing surces f evidence have been identified
More informationTexas Woman's University University Policy Manual
Texas Wman's University University Plicy Manual Plicy Name: Plicy Number: 6.06 Date Passed: July 2004 Health Insurance Prtability& Accuntability Act (HIPAA) Date Reviewed: September 2008 Next Review: September
More informationCOMPREHENSIVE SAFETY ASSESSMENT INSTRUCTIONS for STUDY ABROAD PROGRAMS
COMPREHENSIVE SAFETY ASSESSMENT INSTRUCTIONS fr STUDY ABROAD PROGRAMS Belw is a list f items t address and questins that need t be addressed in the cmprehensive safety assessment. In additin t the safety
More informationOffice Use Only Account # Approved By:
Office Use Only Accunt # Apprved By: Dealer Applicatin Please cmplete and submit this applicatin alng with a cpy f yur (EIN) Federal Tax Id Number certificate befre placing yur 1 st rder. We will review
More informationSkrill Merchant Services Application Form
Skrill Merchant Services Applicatin Frm Skrill Merchant Services Applicatin Frm (the Applicatin ) shuld be signed by r n behalf f the Merchant. It is very imprtant that the Merchant has read the Applicatin
More informationInformation Security Policy
Purpse The risk t Charlestn Suthern University, its emplyees and students frm data lss and identity theft is f significant cncern t the University and can be reduced nly thrugh the cmbined effrts f every
More informationInternet and Social Media Solicitations: Wise Giving Tips
Internet and Scial Media Slicitatins: Wise Giving Tips Charities use a wide variety f methds t slicit charitable dnatins. New and pwerful technlgies utilize nt just the internet and email, but als scial
More informationCorporate Standards for data quality and the collation of data for external presentation
The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published
More informationOutsourcing arrangements
Rules Ntice Guidance Nte Dealer Member Rules Please distribute internally t: Internal Audit Legal and Cmpliance Operatins Regulatry Accunting Senir Management Cntacts: Luis Piergeti Vice President, Financial
More informationRequest for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply
Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t
More informationWe will record and prepare documents based off the information presented
Dear Client: We appreciate the pprtunity f wrking with yu regarding yur Payrll needs. T ensure a cmplete understanding between us, we are setting frth the pertinent infrmatin abut the services that we
More informationBill Payment Agreement & Disclosures
Bill Payment Agreement & Disclsures Welcme t Online Banking Bill Payment Service. Use f the Bill Payment Service indicates acceptance f terms and cnditins set frth in the Online Banking Agreement & Disclsures
More informationTITLE: RECORDS AND INFORMATION MANAGEMENT POLICY
TITLE: RECORDS AND INFORMATION MANAGEMENT POLICY REFERENCE NUMBER: 14/103368 RESPONSIBLE DEPARTMENT: Crprate Services APPLICABLE LEGISLATION: State Recrds Act 1997 Lcal Gvernment Act 1999 Crpratins Act
More informationNew Hampshire. Address: New Hampshire Real Estate Commission 64 South Street Concord, NH 03301-3670
New Hampshire Gverning Agency New Hampshire Real Estate Cmmissin Website: http://www.nh.gv/nhrec/ Address: New Hampshire Real Estate Cmmissin 64 Suth Street Cncrd, NH 03301-3670 Telephne N.: (603) 271-2701
More informationAudit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd
Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew
More informationMerchant Processes and Procedures
Merchant Prcesses and Prcedures Table f Cntents EXHIBIT C 1. MERCHANT INTRODUCTION TO T-CHEK 3 1.1 Wh is T-Chek Systems? 3 1.2 Hw t Cntact T-Chek Systems 3 1.3 Hw t Recgnize T-Chek Frms f Payment 3 1.3.1
More informationSources of Federal Government and Employee Information
Inf Surce Surces f Federal Gvernment and Emplyee Infrmatin Ridley Terminals Inc. TABLE OF CONTENTS General Infrmatin Intrductin t Inf Surce Backgrund Respnsibilities Institutinal Functins, Prgram and Activities
More informationACQUIRED RARE DISEASE DRUG THERAPY EXCEPTION PROCESS
ADMINISTRATIVE POLICY ACQUIRED RARE DISEASE DRUG THERAPY EXCEPTION PROCESS Plicy Number: ADMINISTRATIVE 19.8 T Effective Date: Octber 1, 014 Table f Cntents CONDITIONS OF COVERAGE... BENEFIT CONSIDERATIONS...
More informationFrequently Asked Questions about the Faith A. Fields Nursing Scholarship Loan
ARKANSAS STATE BOARD OF NURSING 1123 S. University Avenue, Suite 800, University Twer Building, Little Rck, AR 72204 Phne: (501) 686-2700 Fax: (501) 686-2714 www.arsbn.rg Frequently Asked Questins abut
More informationThe Jackson Laboratory Third-Party Fundraising Guidelines
The Jacksn Labratry Third-Party Fundraising Guidelines DEFINITION A Third-Party Fundraiser ( Fundraiser ) is defined as an rganizatin, crpratin, grup r individual raising mney fr The Jacksn Labratry (the
More informationDIVISION OF INFORMATION TECHNOLOGY
DIVISION OF INFORMATION TECHNOLOGY Cellphne/Tablet Repairs Overview Flrida Internatinal University s Divisin f Infrmatin Technlgy is seeking submissins frm prpsed Licensees wh are interested in perating
More informationPeratr Accreditatin and Services in Queensland
Infrmatin Bulletin PT 204/09.15 Operatr Accreditatin fr Limusine Services What is peratr accreditatin? The Transprt Operatins (Passenger Transprt) Act 1994 requires peratrs f public passenger services
More informationA Comparison of UK and Chinese Broking Regulation
A Cmparisn f UK and Chinese Brking Regulatin David Cupe Partner +44 (0)203 553 4884 david.cupe@ec3legal.cm The fllwing tables are a cmparisn f UK and Chinese brking regulatins including the Llyd s regulatins.
More informationFinancial Planning Agreement
Financial Planning Agreement This Financial Planning Agreement, the ( Agreement ), dated as f, 20, is by and between Vulcan Investments LLC, 2100 SuthBridge Pkwy, Suite 650 Birmingham, AL. 35209, an investment
More informationTITLE: Supplier Contracting Guidelines Process: FIN_PS_PSG_050 Replaces: Manual Sections 6.4, 7.1, 7.5, 7.6, 7.11 Effective Date: 10/1/2014 Contents
TITLE: Supplier Cntracting Guidelines Prcess: FIN_PS_PSG_050 Replaces: Manual Sectins 6.4, 7.1, 7.5, 7.6, 7.11 Cntents 1 Abut university supplier cntracting... 2 2 When is a cntract required?... 2 3 Wh
More informationCENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE
CENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE This Agreement, named the Online Data Backup and Disaster Recvery Slutin Addendum t Centuric s Terms f Service
More informationVENDOR REGISTRATION AND DISCLOSURE STATEMENT AND SMALL, WOMEN-, AND MINORITY-OWNED BUSINESS CERTIFICATION APPLICATION
WV-1A New Update REV. 09/18/15 STATE OF WEST VIRGINIA - PURCHASING DIVISION VENDOR REGISTRATION AND DISCLOSURE STATEMENT AND SMALL, WOMEN-, AND MINORITY-OWNED BUSINESS CERTIFICATION APPLICATION Befre a
More informationCell Phone & Data Access Policy Frequently Asked Questions
Cell Phne & Data Access Plicy Frequently Asked Questins 1. Wh is eligible fr a technlgy allwance? First and fremst, the technlgy allwance is fr the benefit f the University, rather than fr the cnvenience
More informationSonny s Franchise Company 201 North New York Avenue 3rd floor Winter Park, FL 32789
Snny s Franchise Cmpany 201 Nrth New Yrk Avenue 3rd flr Winter Park, FL 32789 Phne: (407) 660-8888 Fax: (407) 660-1285 Email: sates@snnysbbq.cm Name Address PRELIMINARY FRANCHISE APPLICATION Befre filling
More informationProcedures for Payments Made to or on Behalf of International Students, Visitors and Vendors
Prcedures fr Payments Made t r n Behalf f Internatinal Students, Visitrs and Vendrs General Infrmatin All payments made t r n behalf f an internatinal visitr, student r vendr have ptential tax cnsideratins
More informationChicago Department of Finance. Tax Audit Process
Chicag Department f Finance Tax Audit Prcess Audit Overview There are varius ways a business gets selected fr audit. The mst cmmn are referrals frm anther divisin f the Department f Finance, referral frm
More informationRevised October 27, 2011 Page 1 of 6
Keystne STARS Accreditatin Applicatin Philsphy The Keystne STARS prgram is Pennsylvania s QRIS which began in 2002. There are fur quality levels frm STAR 1 t STAR 4, each level building n the prir levels;
More informationFundingEdge. Guide to Business Cash Advance & Bank Statement Loan Programs
Guide t Business Cash Advance & Bank Statement Lan Prgrams Cash Advances: $2,500 - $1,000,000 Business Bank Statement Lans: $5,000 - $500,000 Canada Cash Advances: $5,000 - $500,000 (must have 9 mnths
More information- Upfront fee of $ + GST - Ongoing fee commencing immediately after plan implementation of $20.00 + GST per fortnight.
Cntract f engagement This cntract f engagement is between FSB 4 Financial Limited (the adviser) and (the client). Purpse This cntract establishes the relatinship between the adviser and the client relating
More informationMunicipal Advisor Registration
FACT SHEET Municipal Advisr Registratin SEC Open Meeting Sept. 18, 2013 The Securities and Exchange Cmmissin tday will cnsider whether t adpt a rule that wuld establish a permanent registratin regime fr
More informationHIPAA Compliance 101. Important Terms. Pittsburgh Computer Solutions 724-942-1337
HIPAA Cmpliance 101 Imprtant Terms Cvered Entities (CAs) The HIPAA Privacy Rule refers t three specific grups as cvered entities, including health plans, healthcare clearinghuses, and health care prviders
More informationMAYFAIR INSURANCE & MORTGAGE CONSULTANTS LTD 11 Lurke Street, Bedford MK40 3HZ Telephone: 01234 242900
MAYFAIR INSURANCE & MORTGAGE CONSULTANTS LTD 11 Lurke Street, Bedfrd MK40 3HZ Telephne: 01234 242900 Please read this dcument carefully as it sets ut the terms n which we agree t act fr ur clients and
More informationFrequently Asked Questions About I-9 Compliance
Frequently Asked Questins Abut I-9 Cmpliance What is required t verify wrk authrizatin? The basic requirement t verify wrk authrizatin is the Frm I-9. This frm is available n the HR website: http://www.fit.edu/hr/dcuments/frms/i-9.pdf
More informationMontana Acquisition & Contracting System (emacs) emacs Handbook. Vendor Registration and Data Management
Mntana Acquisitin & Cntracting System (emacs) emacs Handbk Vendr Registratin and Data Management Welcme The purpse f this emacs Handbk fr Vendr Registratin and Data Management is t prvide vendrs with the
More informationAgency Fund (Non-Student Org X-Fund) Guidelines Last Revision: 12/7/2009
Agency Fund (Nn-Student Org X-Fund) Guidelines Last Revisin: 12/7/2009 Definitin f Agency Fund: An Agency Fund cnsists f funds held by Eastern Michigan University as custdian r fiscal agent fr thers, such
More informationElectronic Data Interchange (EDI) Requirements
Electrnic Data Interchange (EDI) Requirements 1.0 Overview 1.1 EDI Definitin 1.2 General Infrmatin 1.3 Third Party Prviders 1.4 EDI Purchase Order (850) 1.5 EDI PO Change Request (860) 1.6 Advance Shipment
More information