Gold Support for NetFlow Tracker

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1 Visual Network Systems Gold Support helps you fully leverage your NetFlow Tracker investment and keep it current with regular software upgrades and comprehensive technical assistance. Gold Support for NetFlow Tracker Gold Support is Visual Network Systems comprehensive support and maintenance program. With Gold Support, you have access to the latest software releases and our comprehensive support resources. The key benefits of NetFlow Tracker Gold Support are: Software upgrades Access to 24x7 technical support Training course discounts Unrestricted access to our extensive knowledge base Members-only discounts and promotions Software upgrades You ll receive access to new software updates released during the active term of your support contract. Upgrades and updates are released throughout the year, incorporating meaningful new features and performance enhancements that keep NetFlow Tracker at the forefront of network, application and voice performance management. For more information, call (888) or

2 Recent Key Releases Release date Sept-07 Dec-07 Aug-08 Mar-09 Nov-09 Feb-10 Jul-10 Custom executive reports Saved filters for easy reuse Bidirectional reports Integration with Visual Performance Manager Grouped application definitions sflow support Sampled NetFlow Scheduled seporting Performance improvements Long-term overview reporting Alerting Trending and baselining Full flow forensics Reporting improvements Encryption (https) Robustness and scalability improvements Support for Cisco Nexus 7000 SNMPv3 support Japanese language support Host behaviors alarms 95th percentile reporting sflow support improvements Improved user experience in traffic analysis CentOS platform migration 2

3 Feature Descriptions 3.2 Integration with Visual Performance Manager NetFlow Tracker is now integrated with our enterprise class Visual Performance Manager product suite. Grouped application definitions Define an application based on multiple IP ports and server addresses. sflow support Support for non-cisco flow technology (HP, Extreme etc). Sampled NetFlow Sample your NetFlow data to reduce the CPU load on a router. This feature is effective for monitoring high end core routers with heavy traffic. 3.5 Scheduled reporting Run real-time, long-term and custom executive reports, and then schedule their delivery via or an access server. Performance improvements V3.5: Per Interface Long-term report generation performance improved. V4.2: Expedited concurrent multiple report runs and traffic chart displays, SSL support with Visual Performance Manager and other fixes. Long-term overview reporting Reporting workflow improvements to Long-term Network Overview. Now easier to prepare and run long-term trend reports on overall network performance. Alerting New alerting capabilities provided by both fixed and threshold alerting, baseline alerting and profile alerting to draw your attention to suspicious activities or high bandwidth usage. Alarm drill down for event lifecycle views. 4.0 Trending and baselining Proactively monitor traffic of concern by filtering on all fields of NetFlow and setting up thresholds or profile alarms. Set up thresholds in three ways: weekly baselines, static baselines, or specified values. Note: Weekly baselines provides a floating baseline that changes on weekly basis, providing more accuracy in alerting to reduce false negatives. Full-flow forensics Unique feature to NetFlow Tracker with unmatched netflow forensics capability as well as millisecond accuracy for real-time reports. Major increase in troubleshooting/network behavior analysis capability with millisecond accuracy and TCP flag reporting. This feature report allows an unmatched view to find your streaming on the network, i.e. who is listening to the internet radio sites. Reporting improvements User Interface and ease-of-use improvements, including scalability. New long-term overview page for navigation to long-term reports. Reduced memory consumption required for large-scale installations. Encryption (https) HTTPS encryption for added security accessing network statistical information, especially on secure networks. 4.2 Performance improvements V3.5: Per Interface Long-term report generation performance improved. V4.2: Expedited concurrent multiple report runs and traffic chart displays, SSL support with Visual Performance Manager and other fixes. 3

4 Feature Descriptions Robustness and scalability improvements Flows now written to disk for improved memory handling and retention of flow data Improved reporting response times when system is heavily loaded Improved database maintenance performance for real time data Indicator for when interface exceeds x% utilization Searchable and color-coded event list for easy navigation of alerts Click-through to traffic reports showing root cause for alert Reports can be executed on larger data sets (more flows) SNMPv3 support SNMPv3 support for collecting interface information from routers and switches in a secure environment. Daily SNMP scanning to ensure that all router/switch configuration changes are detected. Support for Cisco Nexus 7000 Japanese language support Host behaviors alarms NetFlow Tracker will trigger an alarm based on suspicious host activity including port scans, attacks, worms and P2P activity Easy workflow to identify the nature of the activity SNMP trap notification push to third-party solutions One click to enable th percentile reporting Includes real-time and long-term reports on interface usage; now include a 95th percentile indicator for each direction. Displayed for all interface in/out charts The 95th percentile value for in and out traffic is also available in XML exports for integration with external applications such as billing systems sflow support improvements sflow data sets its own sample rate based on the performance of the router/switch -- Device settings page now shows the current sample rate seen on each interface on an sflow device -- Sampling configuration has been simplified to avoid confusion between fixed-rate sampled NetFlow and sflow Improved user experience in traffic analysis New non-java charting systems does not require a long start-up time the first time the traffic chart is displayed. This removes the need for users to have the Java Runtime plugin installed on users s browsers. CentOS platform migration Replacement of Fidora on the Netflow Tracker Appliance or Network Performance Appliance with CentOS version

5 NetFlow Tracker Gold Support Programs Description 1-Year 2-Years 3-Years for one device for five devices for 10 devices for 15 devices for 25 devices for 35 devices for 50 devices for 100 devices for 150 devices for 250 devices for 500 devices for 750 devices for 1,000 devices for 1,500 devices for 2,000 devices for 2,500 devices for 5,000 devices or greater GLD-1001 GLD-1005 GLD YR GLD YR GLD-1010 GLD YR GLD YR GLD-1015 GLD-1025 GLD YR GLD YR GLD-1035 GLD-1050 GLD YR GLD YR GLD-1100 GLD YR GLD YR GLD-1150 GLD-1250 GLD-1500 GLD-1750 GLD GLD GLD GLD GLD--ENTER Visual Network Systems Gold Support may not be available in all countries. Please confirm with your Visual Network Systems representative before purchase. Full terms and conditions can be viewed at 5

6 Access to live 24x7 technical support Gold Support includes direct telephone access to our world-class Technical Assistance Center (TAC), access only available to Gold members. Our centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and at night when most network changes are implemented, to answer complex troubleshooting questions, interpret results and help you get the most out of NetFlow Tracker. Training opportunities As a Gold Support member, you receive a 20% discount off the price of any scheduled instructor-led training classes (does not include on-site custom training). The more your staff knows about operating NetFlow Tracker, the faster and more effective their performance will be. Knowledge base Gold support access to our knowledge base of application and product information we have gathered over the years. The content includes helpful technical articles written by our experts and available only to Gold Support Program members. Members Only discounts and promotions For more information, call (888) or questions@visualnetworksystems.com. Special discounts are offered to Gold customers on new products, enhancements and reconditioned equipment. As a Gold Support member, you will receive a unique membership number and PIN for secure access to your Gold member benefits via My Account on You also will receive a membership card with phone numbers to the priority Gold TAC Support lines. About Visual Network Systems Visual Network Systems provides innovative solutions that support IT professionals responsible for enterprise-wide application, network and VoIP performance. The company s flagship solution, Visual Performance Manager, is a unified system that provides enterprise service intelligence to help organizations effectively deliver these services. Its solutions are available directly to enterprises or as part of a managed services offering. Visual Networks Systems is headquartered in Colorado Springs, CO, and distributes its products in more than 50 countries. More information can be found by visiting the Visual Network Systems website at or by calling (888) Corporate Office: Visual Network Systems 2075 Research Parkway Colorado Springs, CO Europe Office: Atrium Court, 3rd Floor The Ring, Bracknell, UK RG121BW +44 (0) Visual Network Systems operates in more than 50 countries worldwide. To find your local office, visit Fluke Corporation. All rights reserved. Printed in U.S.A.10/ C D-ENG-N