Wire Service User Guide

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2 Contents 3 Getting Started with ATB s Wire Service 3 Wire Systems and Routing Instructions 3 Bank Look-up Tool 3 Cut-off Times 4 Security and Controls 4 Enhanced Security 4 Anti-Money Laundering (AML) and FINTRAC 5 Sanctioned Countries 5 Large Dollar Wires Notice Period 5 Foreign Exchange Limits 6 Sending and Receiving Foreign Exchange Wires 6 Alerts 7 Limits 8 Workflow Approval 8 Workflow Approval - Example 10 Granting Access to Wire Services and Workflow Approval 12 Managing Wires 12 Create a Single Wire 15 Bank Lookup (optional) 16 Create a Wire Template 18 Create Multiple Wires 21 Pending Wires 23 Outgoing Wires History 24 Incoming Wires Details 25 Contact Us 26 Appendix A Available Currencies 27 Appendix B Sanctioned Countries List 28 Appendix C Bank Instructions 30 Appendix D FAQs 2

3 Getting Started with ATB s Wire Service ATB s Wire Service enables you to transfer funds quickly and securely from your desktop. It is a convenient and safe way to execute important large dollar, time sensitive payments to your suppliers, business partners or employees around the world. Wires also offer the ability to add remittance information to a payment that can be received by the beneficiary to provide additional details regarding what the payment is for. Wires are irrevocable payments that provide certainty to the beneficiary that they can use the funds the moment they are available and that the payment will not be reversed or returned. This is important for those payments that will be relied upon by the beneficiary for later transactions or decision making. Wire Systems and Routing Instructions ATB Financial processes wires through domestic and global systems to ensure your wire is processed as quickly as possible. ATB s Wire Service requires different routing instructions depending on the currency and destination of your wire. All wires require: 1) Beneficiary Name 2) Beneficiary s physical address (no P.O boxes). 3) Beneficiary Bank Account Information as follows: For Canadian Destinations - bank#, transit#, and account#. For US destinations To send a USD Wire:ABA/RTN/FW number and account#. To send CAD or any other currency: SWIFT ID and Account# (i.e.: ACCT NB / IBAN / CLABE). For International destinations - SWIFT (also known as ISO 9362, SWIFT-BIC, BIC code, or SWIFT ID) and Account# (i.e.: ACCT NB / IBAN / CLABE). Bank Look-up Tool ATB s bank lookup tool provides up to date details regarding a beneficiary s bank routing information. ATB recommends using this tool to ensure the accuracy of a beneficiary s bank information, helping with the successful delivery of a wire. For example, for a Canadian destination wire, if you have only the transit and bank name this tool will provide you with the beneficiary bank s details. Cut-off Times The following details apply to wires submitted through ATB Online Business: Wires submitted before 2:00pm Mountain Standard Time (MT) will be processed the same day. Wires submitted after 2:00pm MT or on a non-business day will be processed the next business day. Exceptions to the above processing times include but are not limited to, wires sent to AML sanctioned countries, wires sent from accounts with Non-Sufficient Funds (NSF) and wires with incorrect information. Only CAD and USD currencies are available after 2:00 pm MT and can be future dated. Foreign exchange wires cannot be future dated. Provided cut-off times are met, wires sent to a Canadian destination are guaranteed for same-day value unless exceptions noted above apply. Wires sent to US or International destinations where exceptions do not apply are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. 3

4 Security and Controls ATB Financial will have already setup your online profile with required Workflow Approvals based on consultation with your company s authorized signing authorities and Administrator. This means that in addition to the User creating and submitting the wire, one or two different Users may be required to approve its release to ATB for processing. Please discuss with your Administrator. ATB Financial may have also programmed maximum wire limits (business-level limits) for your company s online profile. Any wire that exceeds this limit will be rejected by the system. Please discuss with your Administrator. ATB s Wire Service provides many features for you to manage your online wire process. These flexible features will enable you to segregate duties, create workflows and manage role-level limits. The service also has real-time reporting, auditing and tracking capabilities for additional security and control. Enhanced Security Keeping your online business banking safe is a top priority for us. With our Enhanced Security solution, once the system detects a sensitive transaction, a passcode will be sent to your registered phone number via SMS text or automated phone call, depending on your preference. When you enter the passcode in ATB Online Business, the transaction proceeds. The verification process takes only a few additional seconds from start to finish. Wires are considered a sensitive transaction and will be authenticated with Enhanced Security. The following Enhanced Security triggers apply to the Wires Service: Each non-template wire submitted Each wire template created Wires sent using an existing template will not require authentication as they have already been authenticated during the setup of the template. Step by step enrollment instructions are available in the Enhanced Security Quick Guide. Anti-Money Laundering (AML) and FINTRAC Any User who will be approving wires and is not setup with ATB as a signing authority, is required to provide specific information to ATB. This information will be provided through an implementation form during initial setup. If a User is created or updated afterwards, the following details about the User MUST be submitted to ATB. This information can be provided through a new implementation form, via or by telephone. Full name Home address Home phone number Occupation (brief description required) Date of birth To meet certain AML and FINTRAC requirements, wires submitted to ATB Financial for processing must contain accurate beneficiary information including account holder name and address. A wire could be returned by the beneficiary s bank if the information does not match their records. 4

5 Sanctioned Countries The Canadian Government, United Nations and United States Government have imposed sanctions on certain countries. ATB Financial is required to comply with certain prohibitions as a result of these sanctions, including but not limited to, prohibition of the export of arms and related materials, prohibition of the provision of technical assistance relating to the manufacture, maintenance or use of arms and related material, and the prohibition of dealing or assisting in the sale of prohibited goods or commodities. You must ensure that no wire sent violates any of these sanctions. If you need to send a wire to a country on ATB s Sanctioned Countries List as shown in Appendix B, then download and complete the Sanctioned Countries Questionnaire and to onlinewires459@atb.com along with any supporting documentation immediately after you have submitted the wire to ATB. The form can be found on the Single Wires page in ATB Online Business or, on the Help page for ATB Online Business. IMPORTANT: Any wire submitted to a Sanctioned Country will be held by ATB and not processed until all required information has been received. Large Dollar Wires Notice Period To effectively manage large cash flows and ensure timely processing of wires, ATB Financial requires the following notification periods be strictly adhered to for wires in any currency. Amount* $25.0MM $100.0MM Greater than $100.0MM Notification Required 1 business day before effective date 2 business days before effective date *Amount is the daily cumulative amount of all wires sent from an account with the same effective date. Notification must include effective date, transit #, account # and dollar amount. Notification can be sent via to largedollarpayments@atb.com. Foreign Exchange Limits ATB s Wire Service can process wires in 27 global currencies. The following limits apply to all foreign exchange wires. CAD to USD or GBP g $50, CAD maximum per wire CAD to all other currencies g $10,000 CAD maximum per wire USD to CAD g $50, CAD maximum per wire If you need to send a wire that exceeds these limits please contact ATB Financial or send an to FinancialMarkets@atb.com. Foreign exchange wires must debit a CAD account. USD Accounts can be debited for USD or CAD wires only. If you are sending USD funds on a regular basis, we recommend opening a USD account and sending wires directly from that account. Note: If funds are not available in your account or an attached credit facility, the wire will be rejected by ATB during processing. It is important that you check the Outgoing Wires History section for the most up to date status of a wire. 5

6 Sending and Receiving Foreign Exchange Wires Wires that you create online will be assigned an indicative spot rate. The final rate will be determined after going through your workflow approvals and being submitted to ATB Financial for processing. Incoming wires that are in currencies different from the receiving account s currency will be converted and posted at the spot rate at time of deposit. Alerts ATB Financial strongly recommends the use of our Alerts service when using ATB s Wire Service. Using our Approval Pending alert, Users can be notified via that a wire is awaiting approval. This will help ensure the timely processing of your outgoing wires. Only once fully approved can a wire be sent to ATB for processing. Our Incoming Wire alert can be used to notify Users when a wire has been posted to an account. Users can then login to ATB Online Business to view important information through our Incoming Wire Details page and proceed accordingly. Due to the time sensitivity and large amounts associated with wires, ATB suggests creating an Incoming Wire alert with criteria of greater than $0 so you are alerted to all incoming wires posted to your account. Click here to download the Alerts User Guide. 6

7 Limits ATB Online Business has two tiers of limits: 1. Business-level limits are set in ATB s internal system. These limits can only be accessed by authorized ATB personnel and are set by ATB in consultation with your company s authorized signatories and Administrator. 2. Role-level limits are set within ATB Online Business by your company s Administrator in the process of creating and managing roles. The Administrator will be able to set transaction and daily limits for each wire destination. If your Administrator doesn t set role-level limits, business-level limits will apply. Both business and role-level limits are cumulative of all Users, accounts and currencies linked to the online profile. Each of the following limits are set separately at the business-level and role-level: Transactional Limit maximum dollar amount of a single wire transaction Daily Limit maximum total dollar amount of all your outgoing wire transactions in 1 business day All limits are applied based on the currency of the originating account (i.e. From account). 7

8 Workflow Approval ATB Online Business supports your internal company workflow through a system of approvals. There are two tiers of workflow approval available: 1. Business-level workflow approval is set in ATB s internal system with the option of single, dual or no approval required. This setting can only be modified by authorized ATB personnel and is set by ATB in consultation with your company s authorized signatories and Administrator. 2. Role-level workflow approval is managed by the Administrator at the individual role level. This setting can match but not exceed the Business-level workflow approval. There are 3 types of workflow approval available for both Business-level and Role-level workflow approval: No Approval Required Only a single User is required to send a wire to ATB for processing. Single Approval Required Any wire submitted must be approved by one other User with approval entitlements. Dual Approval Required Any wire submitted must be approved by two different Users with approval entitlements. The following workflow approval is available only at the Role-level: Deny Any wire submitted that exceeds the specified dollar amount will be denied. Any wire submitted below that dollar amount is subject to the business-level workflow approval. Wires not approved by 2:00pm MT on the effective date will be expired in the system. The wire will reflect an Approval Expired status in the Approval History section of ATB Online Business, and Approval Failed on Outgoing Wires History section. If a User rejects approval of a wire it will show an Approval Failed status in the Approval History and Outgoing Wires History sections. ATB strongly recommends that any User that has submitted a wire into workflow view the Account History section for the most up to date Approval status. Once fully approved the User should refer to the Pending Wires and Outgoing Wires History section for the most up to date processing status. Workflow Approval - Example Any Wire that is submitted will be automatically placed into workflow approval before being sent to ATB for processing. Only after required approvals have been provided will the wire will be sent to ATB for processing. Example: A company s Administrator has created two roles and assigned a User to each role: Role Name Approver Approval Required Role Transactional Limit* Role Daily Limit* New Role Yes Single Approval Required $200 $500 New Role2 Yes Single Approval Required - - 8

9 1. New Role sends a wire for $ Based on New Role s role, this wire will require additional approval as it is over their $200 transactional limit. New Role receives a message containing a Wire ID and that the wire has been sent for approval(s). 2. When New Role 2 logs into ATB Online Business, they will see Item(s) Awaiting Approval when viewing the ATB Online Business homepage, they can click the link to view the wire, or they can click on the Approvals tab on the home page. We recommend the use of Approval Pending alerts where Users can be notified via that a wire is awaiting approval. See the Alerts User Guide for more details. New Role 2 can also click on the Pending Wires link under the Wires tab to view the status of the wire. 3. While on the Approvals page, New Role 2 can select the wire they want to approve and click Approve Selected. In this example, as the wire only requires single approval, the wire will be sent to ATB for processing immediately after approval is received. If New Role 2 rejects the wire, the wire status will show Approval Failed on the Outgoing Wires History page. Note: For Dual Approval, the same process applies except the approval needs to be received from two different Users. As always, please check the Pending Wires and Outgoing Wires History pages to ensure the successful processing of your wire. Note: Provided cut-off times are met, wires sent to a Canadian destination are guaranteed for same-day value unless exceptions apply. Wires sent to US or International destinations where exceptions do not apply are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. 9

10 Granting Access to Wire Services and Workflow Approval Note: For instructions on creating a role, see the Administrator User Guide. 1. On the Administration tab menu, click Manage Roles. 2. Click the role you want to authorize for Wire Service. 3. In the Account Access table, select Banking Services and one or both of Incoming Wires and Wire Initiation (Outgoing Wires) for the appropriate accounts. 4. Click Next to go to the Role Details page. ATB Online Business gives you the ability to segregate duties by attributing different entitlements to roles involved in your wires process. 5. Check the Manage Templates box to allow this role to add, edit, and delete template information. 10

11 6. Check the Approve Wires box to allow this role to approve wires submitted by another User. If you are allowing a role to approve wires, select one of the following options in the Approval column: a. Deny Any wire that exceeds a specified dollar amount is denied. Any wire below that dollar amount is subject to business-level workflow approvals. b. Single Approval Required Any wire must be approved by one other User with approval rights. If your existing business-level workflow approval is set for dual approval, this option will not be available. c. Dual Approval Required Any wire must be approved by two different Users with approval rights. ATB Financial strongly recommends that you set workflow approvals that meet or exceed your existing internal workflows to better control your disbursements of funds. 7. Check the Release Single corresponding box(s) to allow this role to originate or release specific types of wire payments, or to manage wire templates. a. If you only check boxes under the Release Single column, you can create wires from a template only. b. If you check Manage Templates AND boxes under Release Single, you can create a template, create a wire from a template, and create a wire without a template. 8. Wire Destinations define how the funds are to be routed to the beneficiary. Limit a User s access for sending wires by only selecting the wire destinations that the user should be authorized to create wires for. USA Wire is used to send USD wires to the US using a Fed Wire #. Note that all non-usd wires to the US must be sent via the SWIFT network. Select International Wire to wire CAD or other currencies to beneficiaries in the US. International wire will use SWIFT IDs. Canada Wire will use the LVTS system and require a Bank/Institution #, transit # and account #. 9. Enter applicable limits for each wire destination. If your Administrator doesn t set role level limits, business level limits will apply. Transactional Limit Maximum dollar amount of a single wire transaction. Daily Limit Maximum total dollar amount of all outgoing wire transactions in 1 business day. Note: If you leave the Transactional or Daily Limit box blank, the limit will default to the business-level limit. ATB Financial strongly recommends that you use Role-level limits to effectively manage your wires process. 10. Click Save Role. 11. Verify the entitlements you have assigned to the role and click Save Role to confirm. You will see a message confirming that the role has been created or updated successfully. 11

12 Managing Wires There are three ways to create a wire within ATB Online Business: 1. Single Wire Authorized User is required to input all necessary beneficiary information. 2. Single Wire from Template Authorized User can create a single wire and pre-populate beneficiary information by using a previously saved template. 3. Multiple Wires Authorized User can create multiple wires at the same time and pre-populate beneficiary information by using previously saved templates. The Multiple Wires function requires the use of previously saved wire templates. Important Cut-off Times The following applies to wires submitted to ATB through ATB Online Business. Wires submitted before 2:00pm Mountain Standard Time (MT) will in most cases be processed the same day. Wires submitted after 2:00pm MT or on a non-business day will in most cases be processed the next business day. Exceptions to the above processing times include but are not limited to, wires sent to AML sanctioned countries, wires sent from accounts with Non-Sufficient Funds (NSF) and wires with incorrect information. Only CAD and USD currencies are available after 2:00 pm MT and can be future dated All other foreign exchange wires cannot be future dated Note: If funds are not available in your account or an attached credit facility, the wire will be rejected by ATB during processing. It is important that you check the Outgoing Wires History section for the most up to date status of a wire. Create a Single Wire 1. On the Wires tab menu, click Single Wire. 12

13 2. Enter Payment Information Wire Destination: This field is used to define how the funds are routed to the beneficiary. Each option requires different banking information as follows: Canada wires will use the LVTS system and require a Bank/Institution #, transit # and account #. USA wires will use a Fed Wire # (also known as RTN or ABA) 9 digits and an account #. Note CAD wires to the US must be sent via the SWIFT network. Select International and enter a SWIFT ID and account number. International wires will use SWIFT (also known as SWIFT-BIC, BIC code, or SWIFT ID) 8 or 11 alphanumeric characters. Effective Date: This will specify the date that the wire will be processed by ATB Financial. ATB Online Business cannot process a future dated foreign exchange wire, it has to be same day and before the wire cut-off time of 2:00PM MT. The calendar automatically reflects the next business day for all currencies after the wire cut-off time of 2:00PM MT. Wires that do not require foreign exchange can be future dated up to 45 calendar days. Future dated wires that have been fully approved and release to ATB for processing will be actioned at the start of business hours on the effective date. Future dated wires can only be cancelled if the effective date is more than 1 business day away. To cancel a future date wire please call: Business & Agriculture customers call the E-Services Corporate Financial Services clients call Cash Management Amount: Enter the amount of the wire that you wish to send. Currency: Enter the currency of the wire that you wish to send by choosing an available currency from the dropdown menu. From Account: Select the account that you want the funds for the wire to be debited from. Message to Beneficiary: Use this field to provide additional information to the beneficiary such as invoice number, customer number, recipient instructions on how to apply payment, etc. There is a maximum of 140 characters. 3. Choose Beneficiary Information Existing Template: Select existing template to pre-populate beneficiary details from an existing template that a User has previously saved. Note, the only template(s) that will appear are the templates that correspond to the Wire Destination you have selected in the Payment Information section. (i.e. Canada, USA, International) Review the pre-populated information and click next. Verify the wire information and click Submit. 13

14 New Beneficiary: Select New Template to save the new beneficiary. Check the Save to Template List box and enter a template name if you wish to save the beneficiary details for future use. (Optimal) 4. Enter Beneficiary Information Note: Accurate beneficiary information is required for your wire to be sent and received successfully. Details need to exactly match the beneficiary s bank records or your wire may be rejected and returned by the receiving institution. 5. Enter Beneficiary Bank Account Information Bank Number: Also referred to as Bank ID or Institution Number and typically 3 digits. Transit Number: Also referred to as Branch Number and typically 5 digits. Bank Name and Address: Details will auto-populate after clicking Next, if correct Bank and Transit number have been entered. Account Number: This number needs to be accurate for successful payment to the beneficiary. Bank Instructions: This field is most commonly used to process wires that involve correspondent banks. This field should only be used if the receiving bank has provided specific routing information. Please contact ATB if you have any questions. 14

15 Bank Lookup (optional) ATB s bank lookup tool provides up to date details regarding a beneficiary s bank information. ATB recommends using this tool to ensure the accuracy of a beneficiary s bank information, helping with the successful delivery of a wire. For example, for a Canadian destination wire, if you have only the transit and bank name this tool will provide you with the beneficiary bank s details. Example Canadian Destination Click Bank Lookup to search for the financial Institution by entering the transit # and either the Bank Name or Bank #. Click Search. Click Select if the financial institution that you are looking for is correct. You will then be taken back to the Create Wire page. 6. Click Next to verify the wire information and click Submit if the information is correct. 15

16 a. You will see a message stating the wire was successfully submitted including a Wire ID corresponding to your Outgoing Wires History. This Wire ID can be used as a reference number if you need to call our technical support line. b. The wire will now proceed to your company s workflow approval process. ATB strongly recommends viewing the Approval History section for up to date approval statuses. Once fully approved, Users should view the Pending Wires and Outgoing Wires History for the most up to date processing status. Note: Provided cut-off times are met, wires sent to a Canadian destination are guaranteed for same-day value unless exceptions apply. Wires sent to US or International destinations where exceptions do not apply are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. Create a Wire Template In ATB Online Business, you can create, save, and reuse templates for wires. This is a convenient option for wires that are sent out regularly to the same beneficiary; saving time and improving accuracy. The template feature is also a recommended way to segregate duties for companies that require additional security and control. Please refer to page 6 on how to set up a role for more information. For example, you could have one role only creating templates and another role only able to approve. Important: It is recommended that you confirm the beneficiary bank information in your Wire Templates every 3 months to ensure that the information is current. 1. On the Wire tab menu, click Manage Templates. 2. Click Create Template. 3. Enter Template Information. Wire Destination: This field is used to define how the funds are routed to the beneficiary. Each option requires different banking information as follows: Canada wires will use the LVTS system and require a Bank/Institution #, transit # and account #. 16

17 USA wires will use a Fed Wire # (also known as RTN or ABA) 9 digits and an account #. Note CAD wires to the US must be sent via the SWIFT network. Select International and enter a SWIFT ID and account number. International Wires will use SWIFT (also known as SWIFT-BIC, BIC code, or SWIFT ID) 8 or 11 alphanumeric characters. Template Name: Enter the template name. Note that the template will be visible to all company Users with template access. 4. Enter Beneficiary Details. Note: Beneficiary details are required for your wire to be sent successfully. Details need to exactly match the beneficiary s bank records or your wire may be rejected and returned by the receiving bank. 5. Enter Beneficiary Bank Account Information Bank Number: Also referred to as Bank ID or Institution # and typically 3 to 4 digits. Transit Number: Also referred to as Branch Number and typically 5 digits. Bank Name and Address: Details will auto-populate after clicking Next, if the correct Bank and Transit number have been entered. Account Number: This number needs to be accurate for successful payment to the beneficiary. Bank Instructions: This field is most commonly used to process wires that involve correspondent banks. This field should only be used if the receiving bank has provided specific routing information. Please contact ATB if you have any questions. 17

18 6. Click Next. 7. Click Create Template after verifying details are accurate. A confirmation message will appear and the template name will be added to the list on the Manage Templates page. 8. Click on the template name to edit an existing Wire Template. 9. Click on the Delete icon to delete an existing Wire Template. Create Multiple Wires Multiple wires can only be created by using existing wires templates. This is a convenient option when multiple wires 18

19 are sent out regularly to the same beneficiaries. This will save you time and improve accuracy ensuring the successful delivery of your wire. 1. On the Wires tab menu, click Multiple Wires. 2. Enter in the name of the template you wish to use. The system will populate choices from the existing template list that you can select from. 3. Enter Payment Information. Effective Date: This will specify the date that the wire will be processed by ATB Financial. ATB Online Business cannot process a future dated foreign exchange wire, it has to be same day and before the wire cut-off time of 2:00PM MT. The calendar automatically reflects the next business day for all currencies after the wire cut-off time of 2:00PM MT. Wires that do not require foreign exchange can be future dated up to 45 calendar days. Future dated wires can only be cancelled if the effective date is more than 1 business day away. To cancel a future date wire please call: Business & Agriculture customers call the E-Services Corporate Financial Services clients call Cash Management

20 Amount: Enter the amount of the wire that you wish to send. Currency: Enter the currency of the wire that you wish to send by choosing an available currency from the dropdown menu. From Account: Select the account that you want the funds for the wire to be debited from. 4. Click Next to move to Verify Wires page. 5. Click Submit if the information is correct. A Wire ID and status will appear in the table for each wire. 20

21 Note: Provided cut-off times are met, wires sent to a Canadian destination are guaranteed for same-day value unless exceptions apply. Wires sent to US or International destinations where exceptions do not apply are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. 6. ATB strongly recommends viewing the Approval History section for up to date approval statuses. Once fully approved, Users should view the Pending Wires and Outgoing Wires History for the most up to date processing status. 21

22 Pending Wires 1. Click the Pending Wires sub tab to view a wire waiting to be approved or to be processed by ATB Financial. You will see one of the following statuses for each wire: a. Pending Approval These wires are waiting to be approved by additional Users based on your company s workflow approval setup. To ensure expedient processing of your wire, we recommend that you set up an Approval Pending Alert that will advise Users a payment is waiting to be approved. b. Processing The wire is waiting to be processed by ATB Financial. After 5-10 minutes the wire will be actioned by ATB Financial. It will then move to the Outgoing Wires History section where you will find your most up to date wire status. ATB strongly recommends viewing the Approval History section for up to date approval statuses. Once fully approved and out of pending, Users should view the Outgoing Wires History for the most up to date processing statuses. Note: If funds are not available in your account or an attached credit facility, the wire will be rejected by ATB during processing. It is important that you check the Outgoing Wires History section for the most up to date status of a wire. 2. Click on the Wire ID to view detailed information on a wire. 22

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24 Outgoing Wires History 1. Use available criteria to search for outgoing wires. Click Search to obtain results. Wire ID: This is your internal reference # for the wire. Click on the Wire ID to view additional details. FX Rate: Rate that was applied to any foreign exchange wire. This rate is a spot rate determined at time of processing by ATB Financial. For single currency wires, the FX Rate will be Converted Amount: Amount of the wire after the FX Rate was applied. Originator: Name of the User who submitted the wire. Approver: Name of the User(s) who approved the wire. 2. Click the Outgoing Wires History tab to view a previously submitted wire. You will see one of the following statuses for each wire: a. Approval Failed One of your company s Users has rejected the wire during the workflow approval process, or the wire was not approved before the 2:00pm MT cut-off time. You can view the action and who rejected it in Outgoing Wire History or Approval History. b. Processed These wires have been successfully submitted to ATB Financial for processing. c. Failed/Recalled These wires have failed for a reason other than workflow approval. This may include items such as insufficient funds, outgoing wire to a restricted destination and missing Banking Instructions. To get more details, go to Home and click on the Approval History sub tab. Note: If funds are not available in your account or an attached credit facility, the wire will be rejected by ATB during processing. It is important that you check the Outgoing Wires History section for the most up to date status of a wire. Provided cut-off times are met, wires sent to a Canadian destination are guaranteed for same-day value unless exceptions apply. Wires sent to US or International destinations where exceptions do not apply are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. You should check this section throughout the day for an updated status of each wire submitted. 24

25 Incoming Wires Details If you are setup as a User and do not already have access to the Incoming Wire Details service, you will need to have the Administrator of your company s online profile edit the entitlements for your Role. They will need to give you Incoming Wires entitlement on the deposit account(s) you require. How to Use the Service 1. Click the Wires tab along the top of the page. 2. Click the Incoming Wires Details tab to view the details of any incoming wires that have been posted to your account in the past year. 3. Use the available criteria to search for Incoming Wires. Click Search to obtain results. Date: Date the wire was posted to the account. Reference Number: Number that is shared between Beneficiary s bank and Originator s bank (i.e. LVTS #) Originator: Name of the person or company who sent the wire. Beneficiary Account: Account the incoming wire was posted to. Received Amount: Amount of the incoming wire received by ATB Financial. Received Currency: Currency of the incoming wire received by ATB Financial. 25

26 FX Rate: Rate that was applied to any incoming wire that required conversion to the currency of the posting account. This rate is a spot rate determined at time of conversion. For incoming wires that do not require conversion the FX Rate will be Posted Amount: Amount of the incoming wire posted to your account after the FX Rate was applied. Posted Currency: Currency in 4. (Optional) Use the Print Preview button in the top right corner of the screen to print a screen shot of incoming wire details for your records. Contact Us If you have questions about your Wire service or ATB Online Business, please call us: Business & Agriculture customers call the E-Services Corporate Financial Services clients call Cash Management

27 Appendix A Available Currencies The following currencies are available for wires sent through ATB Online Business. Foreign exchange wires must be sent from a CAD account with the exception of USD to CAD. The following limits apply to all foreign exchange wires. CAD to USD or GBP g $50, CAD maximum per wire CAD to all other currencies g $10,000 CAD maximum per wire USD to CAD g $50, CAD maximum per wire Abbreviation Currency Abbreviation Currency CAD Canadian Dollar JPY Japanese Yen USD United States Dollar KWD Kuwaiti Dollar GBP British Pound MAD Moroccan Dinar AED United Arab Emir Dirham MXN Mexican Peso AUD Australian Dollar NOK Norwegian Kroner CHF Swiss Franc NZD New Zealand Dollar CZK Czech Koruna PHP Philippine Peso DKK Danish Koruna PLN Polish Zloty EUR Euro SAR Saudi Riyal FJD Fijian Dollar SBD Solomon Islands Dollar HKD Hong Kong Dollar SEK Swedish Krona HUF Hungarian Forint SGD Singapore Dollar ILS Israeli New Shekel ZAR South African Rand INR Indian Rupee 27

28 Appendix B Sanctioned Countries List Balkans Belarus Burma/Myanmar Central African Republic Cote d Ivoire Dem. Rep. of the Congo Eritrea Iraq Lebanon Liberia Libya Somalia Sudan Syria Zimbabwe If you need to send a wire to a country on ATB s Sanctioned Countries List, then download the Sanctioned Countries Questionnaire and to onlinewires459@atb.com along with any supporting documentation. Wires sent to the following countries will not be processed by ATB: Democratic People s Republic of Korea (North Korea) Iran 28

29 Appendix C Bank Instructions Wires sent to the following beneficiary banks require further Bank Instructions to be entered to ensure prompt and accurate delivery of the wire to the beneficiary s account. Bank of Alexandria Passport number or national ID document number and purpose of payment All banks in Lebanon Purpose of payment All banks in Ukraine Purpose of payment All banks in Jordan Purpose of payment Note: Always request the beneficiary to provide any bank instructions that may be required for them to receive a wire successfully at their bank. 29

30 Appendix D FAQs 5 Important Things to Know 1. Information required to send a wire. 1) Beneficiary Name 2) Beneficiary s physical address (no P.O boxes/ no bank addresses). 3) Beneficiary Bank Account Information as follows: For Canadian Destinations - bank#, transit#, and account#. For US destinations - To send a USD Wire: ABA/RTN/FW number and account#. - To send CAD or any other currency: SWIFT-BIC, BIC code, or SWIFT ID and Account# For International destinations - SWIFT-BIC, BIC code, or SWIFT ID and Account#. 2. Cut off times for same day processing Wires submitted before 2:00 pm Mountain Standard Time (MST) will be processed the same day. Wires submitted after 2:00 pm MST or on a non-business day will be processed the next business day. Note: All workflow approvals must be complete prior to 2pm MT or the wire will automatically be canceled. Exceptions to the above processing times include wires sent to sanctioned countries, wires sent from accounts with Non-Sufficient Funds (NSF) and wires with incorrect information. 3. Wire Limits Canadian dollar wire limits (CAD to CAD) are established with your ATB relationship manager during set up of the online wire service. Wires below $25 million do not require special notification to ATB. The following limits apply to all foreign exchange online wires. CAD to USD or GBP g $50, CAD maximum per wire CAD to all other currencies g $10, CAD maximum per wire USD to CAD g $50, CAD maximum per wire Contact ATB Financial to arrange a wire above these limits. 4. No cancelations Once a wire is submitted and workflow approvals are complete, it cannot be canceled. This provides certainty to the beneficiary that they can use the funds the moment they are available and that the payment will not be reversed or returned. Note: Future dated wires can be cancelled if the effective date is more than 1 business day away by contacting ATB. 30

31 5. Where to get help Business & Agriculture customers call the E-Services Corporate Financial Services clients call Cash Management FAQs Where can I send a wire? You can send a wire anywhere in the world with some exceptions based on certain restrictions to some countries. Here is a list of sanctioned countries that require special documentation for wire transactions: Balkans Belarus Central African Republic Cote d Ivoire (Ivory Coast) Democratic Republic of the Congo Eritrea Iraq Lebanon Liberia Libya Somalia Sudan Syria Zimbabwe Burma/Myanmar * CAD funds to Cuba will be processed as usual. (USD cannot currently be sent to Cuba) Wires cannot be sent to the following countries: Democratic People s Republic of Korea (North Korea) Iran What information do I need to send a wire? All wires require: 1) Beneficiary Name 2) Beneficiary s physical address (no P.O boxes). 3) Beneficiary Bank Account Information as follows: For Canadian Destinations - bank#, transit#, and account#. For US destinations - To send a USD Wire: ABA/RTN/FW number and account# - To send CAD or any other currency: SWIFT-BIC, BIC code, or SWIFT ID and Account# For International destinations - SWIFT-BIC, BIC code, or SWIFT ID and Account# (i.e.: ACCT NB / IBAN / CLABE). Can I use the beneficiary s bank address? No. You must use the beneficiary s physical address (no P.O boxes). What should I do if my beneficiary s name is too long? Please enter their information in the Message to Beneficiary field with no special characters. Note: enter the beneficiary name so that it is an exact match to the name listed on the beneficiary account. 31

32 Can I include special characters in my beneficiary s name? No, this may result in your wire being rejected. Use only regular alpha and numeric characters. What is an IBAN? An IBAN is an International Bank Account Number, commonly used for international payments to European countries and the UK. In ATB Online Business, select international as the wire destination and enter the IBAN in the beneficiary s account # field. How do I know if my IBAN is valid? You can enter the IBAN to confirm it is valid or see a full list of countries that have adopted and use IBAN s at this website: What is a CLABE? A CLABE is an 18 digit beneficiary account # for wires destined to Mexico. In ATB Online Business, select international as the wire destination and enter the CLABE in the beneficiary s account # field. Do I use the SWIFT or Routing Number? For international destinations use the SWIFT or BIC Codes. For Canadian Destinations, use the bank #, transit #, and account #. To send a USD wire to a US destination: Select USA Destination Use an ABA, Fedwire or RTN (Routing) number. To send a CAD (or other non-usd currency) wire to a US destination: Select International Destination Use the SWIFT or BIC Code. Where do I enter intermediary bank information? Only enter the SWIFT code or bank information of the final destination bank. The only exception is a case where the beneficiary bank has specifically requested additional routing information to be included. If this is the case, then enter the special instructions from the beneficiary bank in the Bank Instructions field. Incorrect bank information may result in a returned wire. What do I need to do to send a wire to Lebanon? Lebanon is a sanctioned country that requires completion of a Sanctioned Countries Questionnaire and submission of supporting documentation to complete a wire transactions. The questionnaire can be downloaded on the wires creation page or on the ATB Online Business User Help page. Once completed, scan and it to onlinewires459@atb.com. 32

33 How long will it take for my wire to process? Wires submitted before 2:00 pm Mountain Standard Time (MST) will be processed the same day. Wires submitted after 2:00 pm MST or on a non-business day will be processed the next business day. Exceptions to the above processing times include, but are not limited to, wires sent to AML sanctioned countries, wires sent from accounts with Non-Sufficient Funds (NSF) and wires with incorrect information. How long will it take for my wire to get to the destination? Provided cut-off times are met and no exceptions apply: Wires sent to a Canadian destination are guaranteed for same-day value. Wires sent to US or International destinations are only guaranteed to be sent by ATB Financial the same-day. Delivery times will vary by country and financial institution. Is there a cut off time to send multicurrency wires? Multicurrency wires or wires requiring foreign exchange conversion must be requested and approved before 2pm MST to process. Any multicurrency wires not approved by 2pm MST will be automatically canceled. Can I set up wires ahead of time? Yes. Wires that do not require a foreign exchange conversion (CAD to CAD or USD to USD) can be dated up to 45 days in the future. Note: Future dated wires can only be cancelled if the effective date is 1 or more business day away. Can I save my beneficiary information to use again? Yes, you can create, save, and reuse templates for wires. This is a convenient option for wires that are sent out regularly to the same beneficiary; saving time and improving accuracy. The template feature is also a recommended way to segregate duties for companies that require additional security and control. For example, you could have one role only creating templates and another role only able to approve the release of the wire. Note: Multiple wires can only be created by using existing wires templates. This is a convenient option when multiple wires are sent out regularly to the same beneficiaries. Do I have to update saved beneficiary information (wire templates)? Beneficiary bank account information does change from time to time so it is a good practise to have your beneficiary validate the wire instructions with their local financial institution quarterly to ensure that details are accurate and up to date. Inaccurate information may result in delays or even rejected wires with additional fees. 33

34 How will I know the status of a wire? The status of the wire will be noted in your Outgoing Wire History. Processed These wires have been successfully submitted to ATB Financial for processing. Approval Failed One of your company s Users has rejected the wire during the workflow approval process. You can view the action and who rejected it in Outgoing Wire History or Approval History. Another possibility is the approval has not been received before the cut-off time, so it s expired (ATB will auto-expire wires sent via ATB Online Business at 2pm MST on due date). Failed/rejected These wires have failed for a reason other than workflow approval. This may include items such as insufficient funds, outgoing wire to a restricted destination and missing banking instructions. What is limit I send via online wires? There are two factors that determine online wires dollar limits: 1. Business level limits. These will be determined on a company by company basis during set up of the online wire service. ATB Financial will program maximum wire limits (business-level limits) for each company s online profile. (Transaction & Daily limits.) Any wire that exceeds this limit will be rejected by the system. Administrators can also set up role-level limits. 2. Foreign Exchange limits ATB s. Online Wire Service can process wires in 27 global currencies. The following limits apply to all foreign exchange online wires. CAD to USD or GBP g $50, CAD maximum per wire CAD to all other currencies g $10, CAD maximum per wire USD to CAD g $50, CAD maximum per wire To send a wire that exceeds these limits please contact ATB Financial or send an to FinancialMarkets@atb.com. Foreign exchange wires must debit a CAD account. USD Accounts can be debited for USD or CAD wires only. Are there any special rules if I plan to send wires above $25 million dollars? To effectively manage large cash flows and ensure timely processing of wires, ATB requires the following notification periods: $25 Million to $100 Million 1 business day before effective date Greater than $100 Million 2 business days before effective date 34

35 Please include the below details in an to: Effective date Transit # and Account # Dollar amount Currency type Why did my foreign exchange rate change? The foreign exchange rate for online wires varies depending on the timeframe of placement to approval. 35