1. Debit the account specified by the Customer for the amount agreed to for the purchase of the foreign currency;

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1 Foreign Exchange FX Direct - User Guide RULES OF OPERATION The FX Direct Service is provided by Royal Bank of Canada (the Bank). A) When Does a Foreign Exchange Deal Exist? A valid and binding transaction will exist upon the issuance by the Bank of a Deal Confirmation Number for a transaction. If a Deal Confirmation Number is not issued for a transaction sent to the Bank by a Customer, then the Transaction is not binding on either party. The Bank will only issue a Deal Confirmation Number for a transaction if: 1. The transaction remains within the daily settlement limit established for this purpose by the Bank and specified to the Customer from time to time; and 2. There are no internal or external restraints on the Customer's account or the currency of the Transaction. B) Buying Foreign Currencies from the Bank For a transaction with a Deal Confirmation Number, where the Customer is buying foreign currency from the Bank, the Bank will, on the value date agreed by the parties, proceed as follows: 1. Debit the account specified by the Customer for the amount agreed to for the purchase of the foreign currency; 2. Deliver the foreign currency to the specified Beneficiary, as instructed by the Customer. The Customer's instructions must be received in accordance with the Cut-Off Times specified in this User Guide (see "RULES" Section G). C) Selling Foreign Currencies to the Bank For a transaction with a Deal Confirmation Number, where the Customer is selling foreign currency to the Bank, the parties will, on the value date, proceed as follows: 1. The Customer will deliver the foreign currency to the Bank's account at a designated financial institution, at the Customer's cost. A designated financial institution is one where the Bank has an account denominated in the foreign currency being delivered. 2. Upon delivery of the foreign currency to the Bank's account, the Bank will credit the account specified in the deal settlement instructions with the amount agreed to for the sale of the foreign currency. D) Settlement of Foreign Exchange Deals In order for the Bank to settle a transaction for which a Deal Confirmation Number has been issued, the Transaction must meet the following conditions: 1. The Customer has submitted to the Bank, before the Cut-off times specified in the "Settlement Instructions Cut-off Times" (see "RULES" Section G), authorized standard settlement instructions or has completed under the "Payments" section the minimum information required to effect payment (which includes the account information of the Customer or of a third party beneficiary and the name of such beneficiary to whom payment is to be made); 2. The Customer has in the account specified in the particulars of the Transaction, sufficient funds or sufficient credit facilities with the

2 Bank to cover the amount of the Transaction; and 3. There are no internal or external restraints on the Customer's account or on the currency of the Transaction, which preclude the settlement of the Transaction. E) Reliance on Settlement Information The Bank is entitled to rely on all settlement information provided by the Customer and is therefore under no obligation to check for accuracy or inconsistency of any information provided to it. The Customer is responsible for all input errors and is obligated to inform the Bank promptly of any disputed Transactions or settlement thereof. Where the Customer has instructed the Bank to direct funds to a third party beneficiary in respect of a Transaction, payment by the Bank in accordance with such direction shall discharge all obligations of the Bank in respect of such Transaction. F) Modification of Settlement Instructions The Customer may not modify the financial particulars of a Transaction once a Deal Confirmation Number is issued for that Transaction. Financial particulars being the currency codes, currency amounts, exchange rate, and the value date. Once a Deal Confirmation Number is issued for a Transaction, if the Customer wishes to modify its settlement instructions, notification must be given to the Bank within the Cut-off times specified in the "Settlement Instructions Cut-off Times" (See "RULES" section G). Upon receipt of the modifying instructions, the Bank will endeavor at its sole discretion to implement them, but the Bank will not be liable to the Customer for any failure to do so. The Customer discharges and will indemnify the Bank from and against any claims and liabilities incurred by the Bank as a result of the implementation of or the failure to implement such modifying instruction. G) Settlement Instructions Cut-off Times Customer's settlement instructions must be received by the Bank no later than the cut-off times listed below: For Account Transfers & Draft Issuance: North America: CAD and USD - By 4:00 pm EST* on value date All other currencies - By 3:00 pm EST* on value date For Wire Payments: CAD and USD - By 2:30 pm EST* on value date All other currencies - By 2:30 pm EST*, 2 business days before a deal's value date. * EST = Eastern Standard Time (Toronto local time) London, England: Eur Noon on value date GBP 3:pm on value date USD & CAD 4:00pm on value date All other currencies 3:00 pm Value Date -1 Please note these cut off times are only applicable where we are requested to pay funds to a country in their Local Currency. Non Local Currency cut off times may vary between banks,

3 clients are therefore encouraged to ensure all settlement instructions are provided to the bank as soon as possible after completion of the trade. H) Cancellation of a Deal If the Customer advises the Bank that a specific Transaction, for which a Deal Confirmation Number has been issued is to be cancelled, the Bank will attempt to reverse the Transaction. The Customer must pay the Bank's cost for complying with the cancellation request together with any service charge, as determined by the Bank. However, failure to cancel the specific Transaction will not constitute a breach of the Bank's responsibilities under the FX Direct Service Agreement. GENERAL INFORMATION A) FX Direct Help Desk Service hours are between 5pm EST Sunday to 5pm EST Friday Canada/USA Australia Bahamas Barbados Bermuda Brazil Cayman Islands Ireland Mexico United Kingdom Europe ecomhelpdesk@rbccm.com FX DEALING A) FX Currencies Traded: The following currencies are traded on FX Direct: AED United Arab Emirates Dirham AUD Australian Dollar BBD Barbados Dollar BMD Bermuda Dollar

4 BSD Bahamas Dollar CAD Canadian Dollar CHF Swiss Franc CZK Czech Koruna DKK Danish Krone EUR Euro FJD Fiji Dollar GBP Pound Sterling HKD Hong Kong Dollar HUF Hungarian Forint ILS Israeli Shekel INR Indian Rupee ISK Iceland Kronur JMD Jamaican Dollar JPY Japanese Yen KWD Kuwaiti Dinar KYD Cayman Islands Dollars MXN Mexican Peso NOK Norwegian Krone NZD New Zealand Dollar PLN Polish Zloty RUB Russian Rubles SAR Saudi Arabian Riyal SEK Swedish Krona SGD Singapore Dollar SKK Slovak Koruna TRY Turkey New Lira TTD Trinidad & Tobago USD United States Dollar XCD East Caribbean Dollar ZAR South African Rand Note: From time to time, market conditions may dictate that some currencies are invalid for dealing. Please call the Help Desk ( toll free) if you encounter this. Release date: August 1st, 2003 Privacy Legal Terms of Use Trade-marks and Copyrights Member CIPF RBC Dominion Securities Inc. 2001, 2003 rbcds.com is an online information service operated by RBC Dominion Securities Inc. RBC Dominion Securities Inc. 2001, 2003, 2009 rbccm.com is an online information service operated by RBC Dominion Securities Inc. and the other businesses and legal entities operating under the brand name RBC Capital Markets. Privacy Legal Terms of Use Trade-marks and Copyrights Member CIPF RBCCM Corp. (US Broker Dealer) Info Electronic Communication Disclaimer Trade Matching Statement

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