Microsoft Dynamics CRM 2011 Administration Bible

Transcription

1 Brochure More information from Microsoft Dynamics CRM 2011 Administration Bible Description: An in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest version of Microsoft s hot CRM product. Whether you re new to Dynamics CRM or upgrading from an earlier version, you ll get thoroughly up to speed on everything from the basics to new features and more. - Brings you up to speed on Microsoft Dynamics CRM 2011, the latest version of Microsoft s fast-growing customer relationship management software - Shows you how to get the most out of the application, including configuration and customization, integrating with Microsoft Office, and automating business processes - Features step-by-step instruction and in-depth coverage of all essential topics; you ll want to keep this information-packed book at your desk as a practical reference If you want to master Microsoft Dynamics CRM 2011 for your business contacts, this is the book you need to succeed Contents: Foreword. Acknowledgments. Introduction. Part I: Laying a Solid Foundation. Chapter 1: Familiarizing Yourself with CRM. Chapter 2: Taking a Tour of Dynamics CRM. Part II: Installing Dynamics CRM. Chapter 3: Architecting Your CRM System. Chapter 4: Installing Other Components for Dynamics CRM. Part III: Administering Dynamics CRM. Chapter 5: Post-Installation System Settings. Chapter 6: Managing Users in Dynamics CRM. Chapter 7: Using the Deployment Manager. Chapter 8: Managing Data. Chapter 9: Maintaining, Optimizing, and Troubleshooting Dynamics CRM. Part IV: Using Microsoft Dynamics CRM. Chapter 10: Getting to Know the CRM Application. Chapter 11: Using Dynamics CRM for Outlook. Chapter 12: Using the Sales Functions.

2 Chapter 13: Using the Marketing Functions. Chapter 14: Using the Service Functions. Part V: Customizing Dynamics CRM Through the User Interface. Chapter 15: Realizing the Benefits of Office and SharePoint Integration. Chapter 16: Tailoring CRM to Your Organization. Chapter 17: Working with CRM Entities. Chapter 18: Automating Your Organization with Processes. Part VI: Customizing Dynamics CRM with Custom Code. Chapter 19: Understanding the Other Customization Options. Chapter 20: Understanding the Development Options. Chapter 21: Working with Client-Side Customizations. Chapter 22: Working with Server-Side Customizations. Part VII: Visualizing Your Dynamics CRM Data with Charts, Reports, and Dashboards. Chapter 23: Using the Built-in Reporting Tools. Chapter 24: Working with Visualizations: Charts and Dashboards. Chapter 25: Custom Reporting for Dynamics CRM. Part VIII: Extending and Integrating Dynamics CRM. Chapter 26: Connecting to Other Systems: Migration and Integration with Dynamics CRM. Chapter 27: XRM: Going Beyond Traditional CRM. Part IX: Appendixes. Appendix A: Advanced Integration with SharePoint Appendix B: Accessing and Using Online Resources. Index. Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

3

4 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: Microsoft Dynamics CRM 2011 Administration Bible SC Product Format Please select the product format and quantity you require: Hard Copy (Paper back): Quantity USD USD 28 Shipping/Handling * Shipping/Handling is only charged once per order. Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)

5 Page 2 of 2 Payment Information Please indicate the payment method you would like to use by selecting the appropriate box. Pay by credit card: You will receive an with a link to a secure webpage to enter your credit card details. Pay by check: Please post the check, accompanied by this form, to: Research and Markets, Guinness Center, Taylors Lane, Dublin 8, Pay by wire transfer: Please transfer funds to: Account number Sort code Swift code IBAN number Bank Address ULSBIE2D IE78ULSB Ulster Bank, Main Street, Blackrock, Co. Dublin, If you have a Marketing Code please enter it below: Marketing Code: Please note that by ordering from Research and Markets you are agreeing to our Terms and Conditions at Please fax this form to: (646) or (646) From USA or From Rest of World