FAQ. Safe Anywhere PC. Disclaimer:

Transcription

1 FAQ Safe Anywhere PC Version: 1.0 Disclaimer: You can freely use (copy and edit) the information in this document for your own purposes. You may want to replace all references to F-Secure, F-Secure launch pad, F-Secure product names (Internet Security and Anti-Virus) and applications (Computer Security and Online Safety) with names and titles of your own. Note also that the document may contain both internal and external links to related and additional information, such as download links, F-Secure estore links and links to F-Secure web site. These links may not necessarily be always applicable to you. 1

2 Contents 1. What are the system requirements? How can I check the operating system version? How do I check the Windows XP version? How do I remove conflicting security products? Why does F-Secure use a network installer? What are the firewall s functions? What to do if virus definitions are out of date? What is the launchpad?...7 2

3 Before installation 1. What are the system requirements? Your computer must meet the requirements listed below. Supported operating systems: Windows 8 (32-bit and 64-bit): All editions. Windows 7 (32-bit and 64-bit): All editions. Windows Vista (32-bit and 64-bit): All editions, Service Pack 2 or later. Windows XP (32-bit): Home, Professional, Service Pack 3 or later. Recommended requirements for Microsoft Windows 8, 7 and Vista: Processor: Intel Pentium 4 2 GHz or higher. Memory: 1 GB or more. Disk space: 800MB of free hard disk space (500MB for Anti-Virus only). Display: 16-bit or more (65,000 colors). Internet connection: An Internet connection is required to validate your subscription and enable receipt of updates. Recommended requirements for Microsoft Windows XP: Processor: Intel Pentium III 1GHz or higher. Memory: 512 MB or more. Operating system: Microsoft Windows XP, Service Pack 3. Disk space: 800 MB of free hard disk space (500 MB for Anti-Virus only). Display: 16-bit or more (65000 colors). Internet connection: An Internet connection is required to validate your subscription and enable receipt of updates. Supported web browsers: Internet Explorer 7 & 8 (Windows XP) and Internet Explorer 8 & 9 (Windows Vista & Windows 7, 32-bit and 64-bit), Internet Explorer 10 (Windows 8, 32-bit and 64-bit). Mozilla Firefox two latest major versions. Google Chrome two latest major versions. 3

4 2. How do I check the operating system version? Check your system properties in Microsoft Windows as follows: 1. Click Start. 2. Click Control Panel. o Windows 7: 1. Select System and Security. 2. Click System. o Windows Vista: 1. Select the System and Maintenance category. Note: This step may not be necessary in all computers. 2. Click System. The System Properties window opens. o Windows XP: 1. Select the Performance and Maintenance category. Note: This step may not be necessary in all computers. 2. Double-click System. The System Properties window opens. Note: Click here to find out whether your computer is running a 32- bit or a 64-bit version of Windows XP. You can view your computer s properties, such as operating system version, processor information and amount of memory (RAM). 3. How to check Windows XP version? Several ways are available to determine whether your computer is running a 32-bit or a 64-bit version of Windows XP: 1. If you have a Windows keyboard, press the Windows key + Pause/Break to display the System Properties dialog box. If the system information mentions nothing about a 32-bit or a 64-bit version, the system is running a 32-bit version of Windows XP. 2. Open My Computer to check system properties: a. Click Start. b. Right-click My Computer and select Properties. The System Properties window opens. c. On the General tab, check the first line under Computer: In 64-bit versions of XP, Itanium or Itanium 2 is shown. In 32-bit XP, some other value is shown. 4

5 4. How do I remove conflicting security products? Tip: Always keep just one security product on your computer for best and smoothest performance. Removing security products manually If you know the name of the security product, you can uninstall it in the following way: 1. Click Start > Control Panel. 2. Double-click Add or Remove Programs. 3. If you can find the product in the list of currently-installed programs, remove (uninstall) it. If the product cannot be uninstalled, contact the software vendor concerned for support and maybe ask for a removal tool. Below are vendor-specific uninstallation instructions for some security products currently on the market: Uninstall AVG 6 Uninstall PC-cillin Uninstall Ad-Aware Uninstall McAfee Uninstall Norton More information If your computer does not start correctly after installing the F-Secure product, follow the steps below: 1. Start your computer in safe mode. For instructions, see article 2110 Computer stops working after installation. 2. Remove the F-Secure product. 3. Restart your computer. 4. Create an FSDiag file. For instructions, see Creating an FSDiag file. 5. Send the FSDiag file to F-Secure support by submitting a support request. Installation 5. Why does F-Secure use a network installer? F-Secure uses a small network installer for the following reasons: 5

6 Initial download is quicker than ever, thanks to the small size of the network installer. The network installer takes over download of additional components, making installation more reliable. Installation of products is now faster because only the required product components will be downloaded and installed. The latest version is always installed. This means the user need not upgrade the product after installation. Changing settings 6. What are the firewall s functions? Blocking download of exploits and other harmful files each downloaded file is scanned and all harmful files are blocked automatically. Preventing suspicious applications from accessing the Internet if the safety of an application cannot be verified, DeepGuard starts to monitor its behavior. Based on behavioral analysis, DeepGuard will either allow or deny network access or asks the user whether to permit access. Browser manipulation detection DeepGuard detects if malware is trying to manipulate the browser and prevents such attempts. Updates 7. What should I do if virus definitions are out of date? 1. Open the F-Secure launchpad, right-click the F-Secure icon and select Check for updates. 2. Open the F-Secure launchpad, right-click the F-Secure icon and select View my subscriptions. You can check your subscription status in the My subscriptions window. 3. Check that the Windows date and time are correct because incorrect settings can cause the product to report that your virus definitions are out of date, even if this is not the case. You can see the date and time in the Windows system tray. You can change clock settings in Date and Time Properties. To open properties, double-click the clock. 4. Download and run fsaua-reset.exe. When the command window opens, press Y. The program will close by itself. 5. Download and run fsdbupdate9.exe which contains a new copy of the virus definitions. 6

7 If the above actions do not help, we recommend that you first uninstall the product, then reinstall. More information 8. What is the launchpad? Once you have downloaded the F-Secure network installer (F- SecureNetworkInstaller.exe) and installed the product, the launchpad is displayed at the bottom of your screen: If it is not visible onscreen, you can open it via the F-Secure icon on your desktop. This is where you can access all your F-Secure applications and manage your subscriptions. The launchpad's common settings apply to all the programs installed on the launchpad. Instead of changing the settings separately in each program, you can simply edit the common settings, which are then used by all the installed programs. You can use the launchpad to change the following common settings: Downloads view information on updates downloaded and manually check if new updates are available. Connection settings change how your computer connects to the Internet. Notifications view past notifications and set the kind of notifications you want to see. Privacy settings select whether or not your computer is allowed to connect to the Real-time Protection Network. Note: For security reasons, some of the settings can be changed only by a user with administrative access rights. 7

8 You can also manage your subscriptions for installed programs through the launchpad: 1. On the launchpad, right-click the right-most icon. A pop-up menu appears. 2. Select View my subscriptions. The My subscriptions window opens. 3. Do one of the following: Select Subscription status to view information on your subscriptions for installed programs. Select Installation status to see what programs are available to be installed. For more information on F-Secure launch pad: 1. On the launch pad, right-click the right-most icon. A pop-up menu appears. 2. Select Help. 8