CIO Dashboards. Director, Technology Solutions

Transcription

1 CIO Dashboards Fletcher Hearns PMP PMP SP MSTC Fletcher Hearns, PMP, PMP SP, MSTC Director, Technology Solutions

2 CIO Dashboards Overview Problem Cause Answer Benefits April 9, 2014 Edwards Project Solutions Proprietary 2

3 Problem What keeps the CIO awake a night? What to monitor? Are Strategic goals being met worked towards? April 9, 2014 Edwards Project Solutions Proprietary 3

4 Problem CIO function crosses organizational boundaries Finance Operations IT Sales/Service Large amount of data to choose from Disparate sources Multiple tools April 9, 2014 Edwards Project Solutions Proprietary 4

5 Cause What is the problem? What changed? What is the impact? Pro Active vs. Re active indicators? April 9, 2014 Edwards Project Solutions Proprietary 5

6 Cause What created the problem? Rapidly changing markets, technologies Increased project demands Portfolio Management Reduced budgets Limited Resource April 9, 2014 Edwards Project Solutions Proprietary 6

7 Cause Pro active vs. Re active Leading vs. Lagging Indicators Leading indicators predictive in nature measures current events highly hl correlated to the future results drive future results through cause and effect and effect relationships April 9, 2014 Edwards Project Solutions Proprietary 7

8 Cause Pro active vs. Re active Leading vs. Lagging Indicators Lagging indicators results from past events results based and measured after the fact Output oriented April 9, 2014 Edwards Project Solutions Proprietary 8

9 Indicators Leading vs. Lagging Example Weight Loss Leading Lagging Calorie Intake Scale Display Calorie Expended April 9, 2014 Edwards Project Solutions Proprietary 9

10 Indicators Leading vs. Lagging Example Delivery Truck Efficiency Leading Lagging Vehicle Mi Maintenance Fuel Expense Miles Per Gallon April 9, 2014 Edwards Project Solutions Proprietary 10

11 Indicators Leading vs. Lagging Example Project Execution Leading Lagging Number of Change Request Cost Overruns Missed Milestones April 9, 2014 Edwards Project Solutions Proprietary 11

12 Answers Simple yet informative Dashboards Simple KPI with drill down capabilities Familiar tools for users Keep your Car Dashboard in mind April 9, 2014 Edwards Project Solutions Proprietary 12

13 Answer KISS Keep it simple st***d Auto dashboard Speed, RPM, Gas, Hot/Cold More is not always better Information overload One Page/Screen per Dashboard Yes each dashboard should be printable April 9, 2014 Edwards Project Solutions Proprietary 13

14 Dashboard Examples Good Example Important Metrics Only More detail via drill downs April 9, 2014 Edwards Project Solutions Proprietary 14

15 Dashboard Examples April 9, 2014 Edwards Project Solutions Proprietary 15

16 Dashboard Examples Good Presentation but More than 1 screen Allow drill downs from more data April 9, 2014 Edwards Project Solutions Proprietary 16

17 Dashboard Examples Information Overload Does not point to problem areas Would this work for a car? April 9, 2014 Edwards Project Solutions Proprietary 17

18 Drill Downs Click on Project it to find more information April 9, 2014 Edwards Project Solutions Proprietary 18

19 Drill down more details More information about Projects. April 9, 2014 Edwards Project Solutions Proprietary 19

20 We now see project level information April 9, 2014 Edwards Project Solutions Proprietary 20

21 Answer Key Performance Indicators (KPI) 4 Basic types Quantitative Directional Actionable Category April 9, 2014 Edwards Project Solutions Proprietary 21

22 Answers KPIs should be SMART Specific Measurable Achievable Relevant Timelyl April 9, 2014 Edwards Project Solutions Proprietary 22

23 What should be measured Metrics worth measuring just some not all. Number of bug fixes/enhancement requests for top systems. Average hours/days to close critical/high support issues. Percentage of projects using enterprise HW/SW standards Number of projects in each phase of the SDLC and average times in each stage. April 9, 2014 Edwards Project Solutions Proprietary 23

24 What should be measured Metrics worth measuring just some not all. Projects performance EVM (SPI, CPI, CV, SV), # Late, # Over Budge Harder to measure Did it deliver business goal. Customer/user measure if company has any customers using an online channel avg. time on the site, top content viewed, conversions, etc. Core application availability Uptime is not the same. Financial Spend vs. Budget (Operational) April 9, 2014 Edwards Project Solutions Proprietary 24

25 Net Benefits Senior Executives with real time information Minimal delay from data to action Track performance against business goals Are we heading in the right direction Cost Saving Quicker action = Quicker Results April 9, 2014 Edwards Project Solutions Proprietary 25

26 Why use Dashboards If you don t measure it, you can t manage it If you don t measure it, you can t improve it If you don t measure it, you probably don t care And remember. If you can t influence it, then don t measure it April 9, 2014 Edwards Project Solutions Proprietary 26

27 Dilbert does Dashboards April 9, 2014 Edwards Project Solutions Proprietary 27

28 Contact Information Thank you for your time and allowing me the opportunity to speak with you. Fletcher Hearns, PMP, PMP SP, MCTS Director, EMP Solutions Edwards Project Solution 6085 Marhalee Drive Elkridge MD, Phone: Mobile: Also visit our website at: April 9, 2014 Edwards Project Solutions Proprietary 28