Course: Outlook Cragwood Rd, Suite 35 South Plainfield, NJ Victoria Commons, 613 Hope Rd Building #5, Eatontown, NJ 07724

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1 COURSE SYLLABUS Microsoft Office Specialist Program Course: Outlook Cragwood Rd, Suite 35 South Plainfield, NJ Victoria Commons, 613 Hope Rd Building #5, Eatontown, NJ Clinton Rd, Fairfield, NJ 07004

2 Avtech Institute of Technology Course Instructor: Course Duration: Date/Time: Training Location: Course Description In this course students will be taught the skill necessary in preparation of taking the Microsoft Basic Certification Exams in Microsoft Outlook The course covers the full range of skills and concepts students need to learn to prove their competency in the Microsoft Office System Program. Microsoft Office System desktop programs including Microsoft Word, Excel, PowerPoint, Outlook, Access and Project. Office Specialist certifications are available at the Specialist and Expert skill levels. Visit to locate skill standards for each certification and an Authorized Testing Center in your area. New Features in MS Office Outlook 2003 To learn how to Using this feature See Quickly access your mail, calendar, Navigation Pane Chapter 1 contacts, tasks, and other Outlook items Open attachments without opening the Reading Pane Chapter 1 item Access Word s -related toolbar Word as your editor Chapter 1 buttons from one convenient location simplifications Read and respond to an message without closing other applications Desktop Alerts Chapter 1 Chapter 9 Post attachments for group input Live Attachments Chapter 1 View your messages in any of 13 predefined Arrangements Chapter 2 views Quickly mark messages for follow-up Quick Flags Chapter 2 Assign a different signature to each Unique signature per account Chapter 2 Outlook account View your messages in a new way Arrange by Conversation Chapter 2 Collect and automatically update related Search Folders Chapter 3 information in virtual folders Create and organize rules in an easier Rules Chapter 3 way View your Calendar and the Date Calendar View Chapter 4 Navigator in a new, streamlined format View multiple calendars at the same time Side-by-side calendars Chapter 4 Avtech Technology Institute Page 2

3 Add a picture to an Address Book entry Contact Picture Chapter 6 See a list of contacts with whom you can View SharePoint Team Services Chapter 6 share information contacts Connect directly to Outlook over the Exchange Server Access through Chapter 8 Internet the Internet (RPC over HTTP) Store a local copy of your mailbox on Cached Exchange Mode3 Chapter 8 your computer Quickly switch between panes in the Go menu Chapter 9 Navigation Pane Create a Personal Folders file New Data File Type (.pst) Chapter 9 Display the individual names of Expand Distribution Lists in an Chapter 9 Distribution List members to edit the recipients of a message message Create messages with restricted Information Rights Management Chapter 9 permission to prevent messages from being forwarded, printed, copied, or edited by unauthorized people Block or allow external Web content Enhanced privacy features Chapter 9 such as pictures or sounds to display in messages, and prevent Web beacons from validating your address to junk mail senders Receive notifications when SharePoint site content changes Create and mange alerts Chapter 9 Microsoft Office Outlook Specialist Skill Standards OL03S-1 OL03S-1-1 OL03S-1-2 OL03S-1-3 OL03S-1-4 OL03S-1-5 OL03S-1-6 OL03S-2 OL03S-2-1 OL03S-2-2 OL03S-2-3 OL03S-2-4 OL03S-3 OL03S-3-1 OL03S-3-2 OL03S-3-3 Standard Skill Messaging Originate and respond to and instant messages Attach files to items Create and modify a personal signature for messages Modify message settings and delivery options Create and edit contact Accept, decline, and delegate tasks Scheduling Create and modify appointments, meetings, and events Update, cancel, and respond to meeting requests Customize Calendar settings Create, modify, and assign tasks Organizing Create and modify distribution lists Link contacts to other items Create and modify notes Avtech Technology Institute Page 3

4 OL03S-3-4 OL03S-3-5 OL03S-3-6 OL03S-3-7 OL03S-3-8 OL03S-3-9 Learning Objectives 1.0 Working with Outlook Organize items Organize items using folders Search for items Save items in different file formats Assign items to categories Preview and print items MICROSOFT Outlook: 1.1. What should be done for starting Outlook at the first time, view the contents of a message in the Reading Pane and display the Reading Pane, and hide the Reading Pane. Reading messages and opening attachments toggle AutoPreview on and off; open an attachment with/without opening the message Reply to the sender/all recipients of a message using the Reply/Reply All buttons, forward a message. Create a new message from the Inbox/any Outlook Folder, display the All Mail Folders list, add attachments to the message using the Insert File button, address a message and then send a message, 1.3. Using Address Books, add an entry to the Address book, create a distribution list, attach a file to a message, check for new messages, delete a message, and print a message 1.4. Turn on smart tags for instant message; send an instant message from an message. 2.0 Managing Messages 2.1. Select the message format, format message by using stationary, customize message stationary, format a message using a theme, changing messages settings and delivery Filtering messages, respond to voting buttons in a message, respond to voting buttons in a message, managing message through rules--set message delivery options, and set the importance of a message Organizing messages in folders, sharing folders with others, saving Messages in other formats, sort messages, group messages, turn off message grouping, change/customize the message view Customize how you view messages, managing with color, adding signatures to messages, flag messages for follow-up, mark a flagged message as complete, view all flagged messages, and archive Messages options. 3.0 Finding and Organizing Messages Avtech Technology Institute Page 4

5 3.1. Create a custom Search Folder, finding and categorizing messages, using search folder, assign a message to a category, create a Search folder from a template, and rename a Search Folder Create a view to filter messages, create a rule to filter messages, and filter junk or adult content messages Create a folder, move a message to a folder, move a folder, rename a folder, delete a folder, and share a folder Make someone a delegate, save a message as an HTML/text file, specify global archive settings, and specify archive settings for a folder. 4.0 Managing Your Calendar 4.1. Looking at Calendars in different ways, view schedules for a specific date, select a Calendar view Scheduling an appointment and an event, schedule a recurring appointment, assign a category to an appointment, move an appointment, copy an appointment, delete an appointment Create a calendar folder, view/work with multiple calendars, view your schedule for the work week/full week/a month, defining available time, change work week/time zone Manually label an appointment, labeling appointments with color, and then printing Calendars. 5.0 Scheduling and Managing Meetings 5.1. Schedule meetings, set or remove a reminder, schedule an online meeting, accept/ decline a Meeting Request, propose a new meeting time, automatically respond to Meeting Requests Reschedule/cancel a meeting, invite others to a meeting, create a group schedule, and open another person s calendar directory Saving a Calendar as a Web Page, start using the Microsoft Office Internet Free/Busy service, publish a schedule to an intranet location, and publish a Free and Busy time. 6.0 Creating and Organizing List of Contacts 6.1. Create a contact entry from the Contacts Folder/any Outlook Folder, create multiple contacts from the same company in a network environment using Microsoft Exchange Server, delete a contact entry, and assign a category to a contact entry Organizing contact information, link an appointment or task to a contact entry, flag a contact entry for follow up, to messages, appointments, tasks, and other Outlook items. Send a vcard through , print a contact entry, import/export contact entries Avtech Technology Institute Page 5

6 between Outlook, and instant message client, and a Windows SharePoint Services Web site Tracking dealings with contacts, sending and receiving contact information through E- Mail, and print contact information. 7.0 Keeping Track of Information 7.1. Create a one time task/recurring tasks from the Task Folder/any Outlook Folder, set or remove a task reminder, modify task settings, assign a task to another person, change task view, sort tasks, assign a category to a task, view tasks in the TaskPad, accept a task request, decline a task request, send a status report on a task, mark task as complete, stop a task from recurring, delete a task Create a note from the Notes Folder/any Outlook Folder, delete a note, change Note view and sort the notes in a variety of ways, assign a category to a note, forward a note, link a note to a contact or other people. 8.0 Working from Multiple Locations 8.1. Connecting to Outlook by setting up a new Outlook account, set up a dial-up connection, download messages, optimizing remote performance for working any where, turn cached Exchange mode on or off, configuring offline folders Switch between working online and offline, synchronizing an online/offline folders 9.0 Customizing and Configuring Outlook 9.1. Customize Outlook Today, create a desktop shortcut to a specific Outlook pane to open the Calendar or other components, add a shortcut to the Shortcut pane, and organize those shortcuts into groups. Customize menus show or hide rarely used items, display or hide a menu or toolbar, set Menus and Toolbars options, add a command to a toolbar or menu, remove a custom command from a toolbar or menu, and choose which toolbars to hide or display Organize messages and contact entries by creating a Personal Folders File, create a Personal Address Book, create a personal distribution list. Setting up Secure by encrypting a message, digitally sign a message; send an with restricted permission Change the way Outlook handles external content; for example, the display of external HTML content to help keep address off junk mail lists. View the blocked contents in an individual message 9.4. Set advanced options. Working with new mail notifications---turn off desktop alerts, customize desktop alert settings, flag, delete or mark a message as read by using a desktop alert, and manage Windows SharePoint Services alerts. Avtech Technology Institute Page 6

7 Co-requisite Contact Hours Contact Hours (Lecture Hours / Lab Hours) Semester Credit Hours semester credit hours Text / Lab Books Microsoft Office Outlook 2003 Step by Step Microsoft Press ISBN 13: ISBN-10: Teaching Strategies A variety of teaching strategies may be utilized in this course, including but not limited to, lecture, discussion, written classroom exercises, written lab exercises, performance based lab exercises, demonstrations, quizzes and examinations. Some quizzes may be entirely or contain lab based components. A mid-course and end course examination will be given. Method of Evaluating Students Grade Distribution Class Attendance 10 Mid Term 30 Finals 50 Special Projects / Makeup projects 10 Total 100% Grading Policy At the end of each course, each student is assigned a final grade as follows: Point Range Interpretation Grade Quality Points Excellent A Very Good B Average C Avtech Technology Institute Page 7

8 60 69 Poor D Below 60 Failure F 0 N/A Withdrawal W 0 N/A Pass P 0 N/A Incomplete I 0 A student earning a grade of D or above is considered to have passed the course and is eligible to pursue further studies. A student receiving a grade of F has failed the course. A failed course must be repeated and passed to meet Avtech Institute s graduation requirements, in addition to an overall program GPA of 2.0. Requirements for Successful Completion of the Course At a minimum, students must achieve the following: A passing grade of D or above Completion of all required examinations Submission of all required lab exercises and projects and; Adherence to the school attendance policy. Equipment Needed Industry standard desktop computer for lab exercises. Equipment Breakdown Lab room Videos and Projector Library Assignments To be determined by the instructor. Portfolio Assignment Student program outcome portfolios are required to demonstrate student competencies. In conjunction with your course structure, please select a project/paper that best demonstrates what you have learned in this course and add it to your program portfolio. Course Policies Disruptive Behavior Disruptive behavior is an activity that interferes with learning and teaching. Inappropriate talking during class, surfing inappropriate website, tardiness, cheating, alcohol or drug use, use of cell phone, playing lout music during class, etc. all disrupt the learning process. Copyright Infringement Avtech Technology Institute Page 8

9 Specific exemptions to copyright infringement are made for student use in the context of learning activities. Graphic design students often download images from the Internet, or scan images from publications. As long as this work is for educational purpose, and subject to faculty permission, this is not a problem. Plagiarism Faculty cannot tolerate the misrepresentation of work as the student s own. This often involves the use by one student or another student s design, whether voluntarily or involuntarily. In the event that plagiarism is evident and documented, all students involved in the conscious decision to misrepresent work must receive an F as the grade for the project. A second occurrence may result in suspension for the rest of the quarter, and return to the school only after a review by the Academic Standards Committee. Attendance Attendance and Lateness In education and the workplace, regular attendance is necessary if individuals are to Access. There is a direct correlation between attendance and academic success. Attendance is mandatory. All students must arrive on time and prepared to learn at each class session. At the faculty member s discretion, students may be marked absent if they arrive more than 15 minutes late to any class. More that five absences in a class that meets twice per week or more that two absences in a class that meets once per week may result in a failure. Make-Up Work Late Projects and Homework All projects and homework must be handed in on time. Homework should be ed to your instructor if you are going to miss a class. Work that is submitted one week late will result in the loss of one full grade; and work that is submitted two weeks late will result in the loss of two full grades; more than two weeks late you will receive a failing grade on the project. Avtech Technology Institute Page 9