Quality is Advantage

Transcription

1 Quality is Advantage

2 Microsoft Office Outlook 2010 Course duration: 18 academic hours Exam code: (MCAS) The aim of this course is enabling participants to efficiently learn the features and capacity of Microsoft Outlook Attendants will learn how Outlook is structured, how to use the various modules to coordinate communications and collaborations with others. Modules covered in this courseware include Mail, Calendar, Contacts, and Tasks. Also included are some advanced features commonly used for collaboration purposes such as sharing calendars, adding address lists, or sending out of office notices. Students who complete this course will have reviewed all of the exam objectives and be on their way to preparing for Microsoft Certified Application Specialist. Prerequisites of the Course To fully benefit from this course attendants are expected to have a basic working knowledge of Microsoft Windows. Course Objectives After completing this course, you will be able to: Manage Messaging Manage Scheduling Manage Tasks Manage Contacts and Personal Contact Information Organize Information Course Outline Module 1: Getting To Know Outlook Overview Starting Outlook: o Launching Outlook from the Start Menu o Launching Outlook in Other Ways Working in the Outlook Window: o Using the On Screen Tools o Changing Outlook s View Personalizing Outlook: o Working with the Reading Pane o Viewing, Hiding, and Minimizing the To Do Bar o Customizing the To Do Bar Making Outlook Accessible via the World Wide Web Module 2: Basics

3 o Creating a New Folder o Changing Folder Properties Creating and Sending Messages: o Composing a Message o Sending a Message o Resending a Message o Saving a Copy of a Sent Message in a different location Reading and Replying to Messages: o Previewing Messages o Sending a Reply to a Message Forwarding a Message Working With Attachments: o Attaching a File to a Message o Previewing an Attachment in Outlook o Saving an Attachment to a Specific Location o Opening an Attachment Personalizing Your Messages: o Creating a Personal Signature o Adding a Signature to a Single Message o Adding a Signature to All Outgoing Messages Working with Automated Replies: o Creating an Internal Out of Office Message o Creating an External Out of Office Message Module 3: Advanced Tools Selecting a Message Format Using Advanced Message Options: o Setting the Sensitivity Level o Setting Importance Level o Configuring Message Flags o Requesting Delivery and Read Receipts o Receiving Replies at a Specific Address o Delaying a Message s Delivery Working With Voting Options: o Using Standard Voting Buttons o Using Custom Voting Buttons Working with Security Settings: o Using Encryption o Using Digital Signatures o Restricting Permissions to a Message Locating Messages: o Searching for Messages o Sorting Messages by Attributes Dealing with Spam Module 4: Managing Mail with Folders Working with Folders:

4 o Deleting a Folder o Manage the Mail Folder View Moving Items and Folders: o Moving Messages to a Different Folder o Moving Mail from a Server to a Personal Folder o Rearranging Folders Clearing Out Unneeded Messages: o Emptying the Deleted Items Folder o Emptying the Sent Items Folder o Archiving Outlook Items Module 5: Processing Messages with the Rules Wizard Using Rule Templates Creating Rules: o Specifying the Message Source o Specifying the Rule Conditions o Specifying the Action to Take o Specifying Exceptions Running and Disabling Rules Module 6: Contact Basics Creating and modifying contacts: o Creating Contact from a blank contact adding a Contact Manually o Creating Contact from an existing Contact o Adding a Contact from a VCF File o Modifying contacts Sending and receiving contacts: o Sending Contact as Attachment o Creating Contact from a Message Header o Saving a Received Contact as a Contact Record Modifying Contact Information Creating and modifying a Distribution List Module 7: Advanced Contact Management Sending a Contact as an Attachment Adding Content to a Contact Sorting the Contacts List Finding Contact Information: o Searching for Contacts o Searching for Messages from a Contact o Searching for Events Related to a Contact o Creating a Custom Search Folder Using Electronic Business Cards: Creating a Personal Electronic Business Card o Sending an Electronic Business Card via o Using an Electronic Business Card as an Signature Creating Secondary Address Books: o Creating a Secondary Address Book from Contacts

5 o Importing a Secondary Address Book from a File Module 8: Calendar Basics Managing Appointments: o Creating a One Time Appointment o Scheduling a Recurring Appointment o Creating an Appointment from an Message o Creating an Appointment from a Task o Marking an Appointment as Private Managing Events: o Creating an Event Adding Holidays to the Calendar Module 9: Managing Meetings Creating Meetings: o Creating a One Time Meeting o Changing a Meeting Time o Creating a Recurring Meeting o Changing One Occurrence of a Recurring Meeting Inviting Attendees to Meetings: o Inviting Mandatory Attendees o Inviting Optional Attendees o Adding a New Attendee o Sending Updated Meeting Information to New Attendees o Determining When Attendees Can Meet Tracking Responses to Meeting Requests Scheduling Meeting Resources Canceling a Meeting Module 10: Advanced Calendar Management Customizing the Calendar: o Defining Your Work Week o Changing Your Time Zone o Making Outlook Display Multiple Time Zones Sharing Your Calendar: o Managing Your Privacy Settings o Letting Other Network Users View Your Calendar o Sending Calendar Information via o Publishing Calendar Information to Office Online Viewing Other Users Calendars: Viewing Another Network User s Calendar o Subscribing to an Internet Calendar Using Overlay Mode to View Multiple Calendars Module 11: Managing Tasks Creating New Tasks:

6 o Creating a One Time Task o Creating a Recurring Task o Creating a Task from an Message Setting Task Options: o Completing a Task o Making a Task Private Working with Assigned Tasks: o Assigning a Task to Someone Else o Responding to an Assigned Task o Reporting the Status of an Assigned Task Sorting Your Task List Searching for Tasks Module 12: Outlook Data Files and Categories Creating a Data File: o Using Data Files with Messages o Storing Data Files Using Categories with Outlook Items: o Sorting Items by Category o Searching for Items by Category Associate certifications: Microsoft Certified Application Specialist (MCAS) 2 Gaprindauli Str Tbilisi, Georgia Fax: +995 [32] Phone: +995 [32] learning[at]deltalearning.ge