recommerce Setup & Reference Manual

Transcription

3 Table of Contents Introduction 7 Guide Overview...7 What does recommerce do for you?....7 Registration 8 Where to register for recommerce.8 Registration form instructions...9 Required information...11 Getting Started 12 Enable recommerce modules..12 ecommerce Options 13 Overview.14 General Settings 15 ShopRW.com Settings.15 ebay Settings..16 General Settings 17 General.17 Connection..19 Settings.20 Headers and Footers.21 ShopRW.com Settings.22 Registration.22 Options.22 ebay Settings.24 General.24 Features...27 Accounts..28 Policies.30 Shipping...31 Image Host..36 Preview Image Size...36 ShopRW.com Administration Settings 37 Inventory.38 Destination Zones.38 Shipping Charges.40 Discounts 42 Coupons..43 Special Offers.43 Look & Feel...44 Edit Billing Information...44 Edit Profile..44 Copyright 2010, Resaleworld.com, Inc. 3

4 Configurations 44 o Image Uploads...45 Store Logo Header 45 Invoice Logo...46 o E-commerce Settings...47 Payment Methods..47 Gift Certificates..50 Setup Google Checkout..51 Store Coupons...51 Shipping Options..51 SMS Tracking.58 o Store Tracking 58 Store Statistics...58 Search Engine Options 59 o Miscellaneous 59 Navigation Bar.. 59 Add Static Pages.. 59 Site Themes 62 Front Page Featured Products..62 Store Options.63 Adding & Selling Inventory for ShopRW.com 77 Adding Items Step by Step.77 Manage ShopRW.com Inventory..84 Storefront Items Screen..84 Manual Synchronize 85 View Log. 86 Add & Manage Online Retail Inventory...87 How to Remove Items from Storefront 88 Add/View Item Notes 92 Adjust Column Layout View.. 92 How Items Appear on Storefront.94 Search Options..94 Put on Hold.96 Markdown Schedule 97 Price Alert 97 Wish List..98 Item Storefront Features Track Online Sales..101 Bonus Points 102 Discounts..109 Consignor Login. 114 o Consignor Area 117 o Reset Password..119 Selling Items on Storefront.122 Online Purchases Copyright 2010, Resaleworld.com, Inc. 4

5 Adding Items to ebay 128 Adding Items Step by Step.128 Manage ebay Inventory 142 Auction Items Screen.142 Manual Synchronize View Log 144 Re-Listing Items How to Remove Items from ebay 147 Add/View Item Notes..148 Adjust Column Layout View.148 Print List 149 How Items appear on ebay 150 Online ebay Listing.150 ebay Fees Web Listing Fees.154 Final Value Fees..158 Charge ebay Fees Up-Front.162 Order Manager 168 Order Manager Screen.168 Options Bar Search Options 171 Order Status.172 Order Detail..173 Notes on Orders..174 Order Management Create Orders Update Orders..183 Refund Orders..184 Print Picklist..187 Restocking Fee 189 Tools 194 Options..194 o General..195 Track Customer Purchases.195 Invoice Settings..195 Item Detail.196 o Connection o Settings.196 Maintenance.197 o Maintain Order Status List o Maintain Fee Types 200 o Maintain Shipping Services.206 o Maintain Payment Types..208 o Maintain Payment Mappings Copyright 2010, Resaleworld.com, Inc. 5

6 Event Manager 213 Create Status s 213 Add & Edit.213 Reports 218 Auction/reCommerce Auction Sales Auction Status.218 Order Detail..218 Order Pick List.218 Appendix 219 A. Important Information.219 B. Technician s Notes..220 C. Additional recommerce Features 221 D. Troubleshooting Common Issues **** Coming Soon! Index 223 Coming Soon! Copyright 2010, Resaleworld.com, Inc. 6

7 Introduction Guide Overview This manual is intended to give you an overview of the recommerce capabilities and features of the Liberty4 software program and to instruct you on the use of functions associated with the program. Until the manual s index can be created, it is recommended that the electronic version of this guide be used; so that the Adobe Reader search tool may be utilized when looking for key related topics. This guide will cover the following steps which will allow you to set up your system quickly and easily. We will go into detail on each of the following steps: Registration and configuring recommerce options Customizing your storefront website Setup Shipping methods for Adding and posting items to your Shoprw website and Ebay Uploading consignor account information Managing orders and shipping Additional recommerce information and features What does recommerce do for you? Liberty4 provides consignment stores with a complete array of functions which control the entire business process of a typical e-consignment business. Liberty4 allows you to easily track consignors, their inventory, launch items to the Web, retrieve and process orders, calculate payouts and keep track of all the accounting which relates to these functions. By working in conjunction with ShopRW.com, you can easily add items associated with a consignor, specify online features and parameters and launch those items directly from your desktop. In addition to launching items to the Web, the software also provides you with a fully functional order management tool for managing your online orders. With features such as automatic ing, shipping, and invoicing, you can easily keep track of and manage sales and delivery information. Finally, Liberty4 allows you to upload consignor data. This will provide your consignors with the ability to login and check current moneys owed, sales information and items that have been sold through ShopRW.com. This alone will save your store the time spent on fielding phone calls and in-store inquiries regarding payouts. Copyright 2010, Resaleworld.com, Inc. 7

8 Registration Where to register for recommerce In order to register for recommerce, you must first sign-in to your account at Please login using the address you provided to Resaleworld and RSW ID as your password. The RSW ID may be found by clicking on Help then License Information in the Liberty4 Inventory Module. Once you have logged into your online account, click on the recommerce tab to begin the registration process. Copyright 2010, Resaleworld.com, Inc. 8

9 The next screen will appear. Registration Form Instructions Click anywhere on the logo that appears as the one above. The following registration form will appear. Be sure to click on the Plan Details link for an explanation of each plan before making your selection. Copyright 2010, Resaleworld.com, Inc. 9

10 Please be sure to type your desired Username correctly as this will be used as the sub-domain for your online store. If the username is MyConsignmentShop then your website name will be After completing the registration form, be sure to double check all fields for spelling errors or typos. Also, be sure to read the terms and conditions before checking the, I agree checkbox and clicking on the Sign-Up Now button. Next, enter you credit card information to complete your order. Copyright 2010, Resaleworld.com, Inc. 10

11 The completion screen will appear, notifying you to check your for further instruction. Required Information The sent to you by Resaleworld will provide additional setup instructions and the following information. ACCOUNT: MyConsignmentShop AUTHORIZATION CODE: ec3b7b524440c5d0fb075ce8 The account name and authorization code provided on your will be required to validate your recommerce account in Liberty4. STORE ADMINISTRATION LINK: USERNAME: MyConsignmentShop PASSWORD: password The administration link will allow you to setup your payment methods, shipping options, welcome messages, store options and much more STOREFRONT: This storefront website address will be the one you may provide to your customers and consignors to visit. SHIPPING SETUP FORM: The shipping form is provided so that you may choose your desired shipping services and have a Resaleworld technician configure them on your online storefront. Your shipping services may change at any time on your store administration webpage. Copyright 2010, Resaleworld.com, Inc. 11

12 Getting Started Enable recommerce Modules To get started, we first need to check the box to enable your ecommerce buttons for them to show on the main menu. This may be done by clicking on Tools > Options > General in the Inventory Module. Step 1 Step 2 Click Apply then OK to save and close the dialog box. Copyright 2010, Resaleworld.com, Inc. 12

13 You will now see the following buttons appear on the Inventory Module toolbar. This button is used to access and maintain Ebay items. This button will be used to access and maintain Shoprw items. This button is used for receiving and tracking online orders. This button is used for sending status s for online orders. Each button shown above represents a Liberty4 software module that may be needed to upload items, upload consignor transactions, download online orders and customers. These modules and the benefits they each provide will be explained in more detail as you read on. Copyright 2010, Resaleworld.com, Inc. 13

14 ecommerce Options Overview The ecommerce Options dialog window, is the main area through which most recommerce settings are found. All fields should be answered and completed correctly before attempting to upload items to Ebay or Shoprw. The ecommerce option window is found by clicking on Tools > ecommerce Options from the main menu in the Inventory Module. The following window will appear. Copyright 2010, Resaleworld.com, Inc. 14

15 The ecommerce options are divided into three sections: General Settings Shoprw.com Settings ebay Settings General Settings General this is where you configure settings such as your online Sales Tax State, Image preferences and your Automated Synchronization settings. Connection This is where you tell Liberty4 how you connect to the Internet, whether through a high-speed/local Area Connection (LAN) or through dialup. (If you choose dial-up, you will need to enter your username and password that lets you connect to the Internet). Settings This is where you will need to enter your Outgoing Mail Server (SMTP) information and the SMTP port # (25). If your server requires you to login, there is also a field to enter your username and password. Get with your ISP for this information. Headers & Footers This is where you enter the text that will go out with your report-specific s. Without header/footer information, you will not be able to send out certain s such as Item Lists, Payout Details, etc. ShopRW.com Settings The ShopRW.com Settings tab controls how you connect to your recommerce storefront. Here, you can control the following: Enable ShopRW.com as a Marketplace Enter your Resaleworld Registration Information Configure item requirements before items are uploaded to your website Setup online markdowns and dual marketplace listing options Copyright 2010, Resaleworld.com, Inc. 15

16 ebay Settings General This is where you configure many of your ebay-specific defaults. These settings will greatly enhance your item-entry process by auto-setting options, such as your Duration, Starting Price, accepted methods of payment, etc. Features This tab allows you to set a dollar amount for multiple features that you may pass to your consignors for listing upgrades. Listing upgrades may be used to enhance your ebay listing to attract more attention to customers. Setting any of these values to On will auto-enable that feature on each of your listings. You can override the enabled features on each item if needed. Accounts This section will allow you to enter the ebay Auction Account(s) you will be using to list items to ebay and ebay Motors with. Policies If you have any particular policies that you would like auction viewers to be aware of (Payment Policies, Shipping Policies, etc.), this is where you can enter that information. Shipping This tab allows you to set your Shipping Profiles. You can select Flat Rate, Calculated, Free or Other shipping methods here. Each Shipping Profile will also indicate which countries/regions you ship to. You can also set your Default Package and Handling Cost. For a Flat Rate profile, this will act as the initial S & H Fee. For a Calculated profile, this will act as the additional padding you add to each shipment. Image Hosts This is where you select which Image Host you will use to host the pictures in your ebay listings. If you are using Resaleworld.com as your Image Host, simply select Resaleworld. If you plan on using your own Image Host, click Add and then enter the information Liberty4 will need to login and upload images to the Image Hosts server. You can Test your custom Image Host settings. This will prompt you to locate a JPEG file that Liberty4 will attempt to upload to your Image Host. If your settings are correct, you will see the image appear within your web browser. If you receive any kind of errors, please contact your Image Host or ISP to verify your settings. Images for items going to your ShopRW.com storefront will be sent to Resaleworld automatically. Preview Image Size This area allows you to specify pre-defined image pixel sizes, so they may be chosen for images during item entry. Copyright 2010, Resaleworld.com, Inc. 16

17 General Settings General Sales Tax State This allows you to set the online Sales Tax State. Source Directory for Images This field allows you to specify a path or directory where images may be easily retrieved from when applying them to items. This directory will be the folder you save your photos to from your camera, flash drive, SD card, compact disc or other media device. When the button is clicked from the add item photo area, the selected source directory will immediately appear displaying your pictures. A browse button is also provided for easy access to your directories when making a selection for your source directory. Remove Selected Images from Source Directory If [Yes] is selected; this option allows you to have pictures quickly removed from the source directory after being applied to an item. This option may help prevent your system from running out of storage space for having too many pictures. If there is a requirement to keep a copy of every picture then answer [No], but please ensure your computer has enough space. Number of Images to Load from Source Directory When adding pictures to an item from the source directory, the amount specified in this field will indicate how many pictures will appear for your selection. If [10] is entered then only the first ten photos from the source directory folder will appear. The photos are shown in the order they were saved to the specified directory. If an eleventh photo is added to this folder, it will not appear when I click on the button because I have specified to only show the first ten images. Copyright 2010, Resaleworld.com, Inc. 17

18 Directory where Images are Stored This directory will be where all images applied to items in Liberty4 will be stored and uploaded from. These images will always remain in this directory which is why Liberty4 allows images from the source directory to be removed. This way you do not keep two copies for every picture thus, causing your storage space to fill up quickly. If you are networking or using Liberty4 on more than one computer, it is crucial that every computer has the stored directory set to the same location. If the stored directory is a folder named My Pictures on your server s local drive C:\, than all other computers must contain a mapped drive that points to that same location on the network. The mapped drive created on each additional workstation will need to be chosen as the stored directory. This will ensure that all photos applied to items from any computer will properly upload. Note: The Source directory is the folder where items have been saved and will be retrieved from when the button is clicked from the add item photo area. The Stored directory is where your photos are copied after they have been applied to items prepared for upload to the Web. Maximum image size expected This field is used to provide a default image size you feel comfortable with. Any image applied to an item with a larger file size will initiate a warning prompt to be displayed. This warning prompt is to acknowledge that a photo with a larger size than expected is being added to an item. Warning Sample: Note: It is not recommended to apply image files larger than 2 MB as this may cause long synchronization times, upload connection failures, and undesired photo sizes on your Ebay listing or Shoprw website. If you notice you have to scroll over just to see the entire image, your images are too large. It is best to set your digital camera to an optimized setting (such as 800 x 600) so you don t have to edit/adjust every image before you list your item to ebay. Copyright 2010, Resaleworld.com, Inc. 18

19 Automatically Synchronize Liberty provides you with the ability to automatically synchronize your Liberty data with the Web. With this set to Never, you will have to manually synchronize in Auction Items, Storefront Items or Order Manager, respectively. 2-3 times an Hour will work out to be about every minutes. Keep in mind that the next synch is based upon when the last synch ended. Note: To keep your local Liberty data in-synch with your online storefront, we recommend setting this to 2-3 times an Hour. This way, if items sell in your physical store, the will be updated online and vice versa. Connection This section is where you may specify the connection type you will be using to connect to the internet. Your connection type to the internet is either through a high-speed/local Area Connection (LAN) or through dial-up. If dial-up is chosen, a username and password will be required. Please contact your Internet Service Provider (ISP) or network technician to request this information. Note: Dial-up connections are not recommended for consignor transactions and item uploads. Unfortunately, very slow connections may cause persistent failures. Copyright 2010, Resaleworld.com, Inc. 19

20 Settings This section is where your Outgoing Mail Server (SMTP) information and the SMTP port number may be entered. If your provider requires you to login, please check the box and enter your username and password. If you do not have this information, please contact your provider or network technician to request this information. Note: Liberty4 software does not currently support (SSL Authentication) which is required by some providers. host providers that require SSL Authentication such as AOL, Yahoo, Hotmail and Gmail may not properly work. It may be recommended that you create an account with the same company you have your internet service through. This next field is where you may enter your address. Please be sure to type your address correctly. This address will appear on your receipts and s sent through Liberty4 as the reply-to address. Note: If your store has been using an account that is not supported because of SSL Authentication restrictions, you may still be able to use that address as your store address. This is acceptable only if you are able to use an alternate supported provider as your Outgoing Mail Server. You will still need to contact your alternate provider or ISP (Internet Service Provider) for the required SMTP information. Copyright 2010, Resaleworld.com, Inc. 20

21 Headers & Footers This section allows you select one of multiple report types that Liberty4 currently supports so that a header and footer may be applied. Just click to highlight the desired report name and then type your header and footer in the specified fields. Note: In order for Liberty to send Reports and/or Item Lists via , you will need to enter text into the Headers & Footers section for each report/list. Without these, Liberty will not have enough information to send reports and lists via . Copyright 2010, Resaleworld.com, Inc. 21

22 ShopRW.com Settings Registration After registering for recommerce, the next step would be to check the Enable Shoprw.com as a Marketplace check box so the storefront account information may be entered and validated. Resaleworld Registration Information This section is where your account name and authorization code will need to be entered. This information is provided on the sent to you after registering for recommerce. First, click the Apply button before clicking on the Validate Account button. If your account information is correct, the following prompt should appear after clicking on the Validate Account button. Options Before Uploading Items This section will allow you to set requirements you may feel to be necessary for items that will be uploaded to the Shoprw.com website. If one of the options is chosen, then the information the option refers to will need to be applied to every item before it may be uploaded to the Web. These options may be changed at any time and will only affect items not yet uploaded. Copyright 2010, Resaleworld.com, Inc. 22

23 Confirm Each Item The first option that reads Confirm Each Item (Manually set item to Ready) means, that if the option is checked, every item will await your approval before being uploaded to the Web. This is done by having to check an extra box that will read This item is ready to list on the add item entry screen under the Finish tab. If this option is not checked, the items will automatically be placed in a ready status and upload during the next automatic synchronization. Require at least one Image If this option is checked, then at least one photo will need to be applied to every item before uploading to the Web. Require Shipping Amount If this option is checked, then a shipping & handling fee amount will need to be entered in the S&H field located on the add item screen used for item entry. The shipping amount field will appear like this: Require Shipping Weight If you plan on offering shipping services to customers purchasing items on your ShopRW.com website then this option should be checked. A weight of 1 lb. or more is required on every item for your shipping services to appear during the online checkout process. The weight field will be found on the add item screen used for item entry. The Weight field will appear like this: ShopRW.com Options This section allows you select additional options for storefront items. Copyright 2010, Resaleworld.com, Inc. 23

24 Use Automatic Markdowns in Storefront Allows you to specify if you would like to have markdowns applied to the items uploaded to the Web. Be careful to check this option, because changing this option later will only affect new items listed from the time this change it made. All existing items on your storefront will still appear with the markdown price. Display Active Auctions in Storefront This option will allow items that have been uploaded as Ebay auctions to appear on the ShopRW.com website as well. Items listed on an Ebay auction cannot be purchased from your ShopRW.com site. The item will only appear as a thumbnail with an Ebay logo on the item list. If a ShopRW.com customer clicks on the thumbnail, they will be re-directed to the live Ebay auction in order to place a bid on the item. Copyright 2010, Resaleworld.com, Inc. 24

25 ebay Settings General Default Duration This option allows you to specify a default auction listing duration. An auction duration is the amount of days you would like your ebay auctions to remain active on ebay. For example, if you choose 7 from the drop down menu, then your items will default to a 7 day ebay auction. Once the seven days has passed, the auction will end regardless if an auction bid has been placed or not. Starting Price The starting price field is used to specify a default starting bid amount for ebay items. If you enter $1.00 then all items will be uploaded with a starting bid amount of $1.00. This amount may be changed for any specific item during item entry process. HTML Template Liberty4 provides several ebay templates that may be used to customize your ebay listing. These templates may each be previewed during the item entry process. Once you have found an acceptable template you wish to have applied to your ebay items by default, you may select the template from the list. These templates may found on your Liberty4 server in the following location: C:\RWD\AuctionTemplates. Although templates are not supported by Resaleworld Support, you may modify the existing Liberty4 templates to meet your needs. ebay Site ebay provides multiple marketplace websites where items may be sold. Be sure to choose the correct ebay site you already have an ebay account with and utilize to sell your items. Location The location entered into this field will appear on your ebay listing. This will inform your potential customers on where the seller is located. You ay specify your city, state or both in this field. Copyright 2010, Resaleworld.com, Inc. 25

26 ebay Country Please select your country code from the drop down menu as this option will be used to determine what shipping options will be available for you to use. ebay Currency Please choose the currency you plan to use for pricing your ebay items in this field. Use Proximity Search If you have this option checked than your item(s) will appear if a potential customer chooses to search for items from the same category using the distance filter on ebay. This allows the customer to narrow their search by finding sellers located within a specific XXX mile radius. Require Linked PayPal Check this option to have a PayPal link integrated in your ebay listings. You will need to have a PayPal account setup prior to offering it as an acceptable form of payment on your ebay listings. Payment Types This section will allow you to enable multiple payment types that may be accepted. You will need to confirm that the payment options you select are valid for the selected ebay site. Copyright 2010, Resaleworld.com, Inc. 26

27 Features ebay provides additional listing enhancements that may be used to attract further attention to your ebay listings. This section allows you to choose which of these enhancements you would like to have turned on by default. Be careful, as ebay will charge a fee for each of these features if used on any of your ebay listings. It will be your responsibility to check ebay s site for pricing information on each of these features. Once you have confirmed how much each feature will cost, the amount may then be added in the Fee fields beside each feature you wish to enable. The fees and features are often changed, so be sure to check back with ebay for any updates. Please visit: for additional information on listing upgrade fees. If you plan to use features with ebay Motors as well, you will need to select ebay Motors from the View Features for drop down. Note: These features are only set as defaults and may be removed at any time during the item entry process. Copyright 2010, Resaleworld.com, Inc. 27

28 Accounts The accounts area will be where you ebay account information will need to be entered. The desired ebay marketplaces will need to be enabled by checking the boxes displayed at the top of the dialog window. Note: Prior to entering your ebay store account information, you must subscribe your ebay account as an ebay Store. You will NOT be able to synchronize items to ebay until you are an ebay store subscriber and ebay has confirmed your submitted credit card information. Please visit the following site provided by ebay for more information on how to subscribe as an ebay store. Resaleworld Registration Information The account and password provided for ebay integration is no longer required. These fields may be left blank, regardless of which recommerce plan you have signed up for. Resaleworld is now utilizing your Shoprw.com account and authorization code to track billing and provide image hosting. This section will be removed on a future update if still visible on your current version of Liberty4. Auction Accounts This section is where the ebay store account information may be entered and authorized. These steps will be required to upload items to ebay. Copyright 2010, Resaleworld.com, Inc. 28

29 To add an ebay store account, click the window will appear: button and the following dialog Type your ebay username, phone number, address, and PayPal address in the fields provided in the dialog window then click [OK] to continue. The next step to setting up your ebay store account in Liberty4 will be to click on the button. The following screen will then appear: Click the button to continue authorizing your account. You will then be redirected to an ebay website to login using your ebay store account. This will grant access to Liberty4 to integrate with your ebay store account. This procedure is required by Liberty4 for your items to synchronize with ebay. Once you have logged into ebay with your ebay store account, you will be prompted to answer [YES] to grant permission to Liberty4 Resaleworld to integrate with your ebay account. Copyright 2010, Resaleworld.com, Inc. 29

30 Policies This area will allow you to specify your payment, shipping, and return policies. Plain text or HTML may be entered into the policy fields which will later appear on your ebay template once the item has been synced to ebay. Copyright 2010, Resaleworld.com, Inc. 30

31 Shipping The ebay shipping section is where you may setup shipping profiles. Each shipping profile may be setup with different shipping options so that different shipping services may be offered depending on the package type. Multiple shipping profiles may be created, but Liberty4 will already come with two profiles. One profile is setup for calculated shipping and the other is setup for flat rate shipping. Each of these shipping profiles may be modified to meet your needs. By selecting a shipping profile and clicking on the edit button more options will available to modify the shipping profile. Copyright 2010, Resaleworld.com, Inc. 31

32 Shipping Type This field allows you to specify what shipping method is being applied. The shipping types available are calculated, flat rate, free, or local pickup. Calculated shipping will cause Liberty4 to create an XML file with an item s package information. This XML file will be sent to the shipping carrier. The carrier will then respond with the calculated shipping amount that will be applied to the item s total during the checkout process. This process is performed behind the scenes and will help alleviate the time it will take to determine how much shipping should be charged. Flat rate shipping will require you to determine how much shipping will need to be charged. Be sure to charge enough when using choosing flat rate shipping. Insurance Type This field is where you can specify if insurance will be offered. Since Liberty4 does not have a field to enter an insurance amount, it is recommended to include your insurance amount as part of the S&H Fee. The S&H fee field will appear on the add item screen during item entry. Package Type You may specify a package type from this field by clicking on the drop down arrow. Be sure to check what package types are supported with different shipping methods. This information may be found by clicking on the Help on Package Weight and Size link. Ship To This field will allow you to specify which countries you will ship to. Click on the browse button to make your selections. Copyright 2010, Resaleworld.com, Inc. 32

33 When the browse button is clicked, the following dialog box will appear. Default Package Handling Cost If a Calculated shipping type The amount entered into the default package handling cost field will be used as padding if you have chosen to use a calculated shipping type. If the real-time calculation is $10.00 and the amount in the default package handling field is $2.00 then the following will be true $ $2.00 padding = $12.00 shipping charge. The real-time calculation will be automatically calculated based on the package dimensions and ship to location. Copyright 2010, Resaleworld.com, Inc. 33

34 The amount entered into the default package handling cost field will appear again during the item entry process under the Shipping Info tab. A different amount may be entered on any item during the item entry process. Note: The real-time calculation has not yet been added and will not appear until a potential buyer has entered their zip code during their purchase. The handling fee will appear as padding to the full shipping amount. Note: Default handling fee will not be applied to existing items. Only new items will have the default amount applied. This is to prevent exiting handling fees from being changed. If a Flat Rate shipping type If the flat rate shipping type is used, then the amount entered into the default package handling cost field will be a set shipping amount to charge. So if $10.00 is entered into the default handling field then a flat rate charge of ten dollars is charged for shipping. Copyright 2010, Resaleworld.com, Inc. 34

35 When flat rate is used, a cost factor may be entered to increase the flat rate charge based on the shipping service selected by the customer. If the default handling charge is $10.00 and the customer chooses UPS GROUND, then the shipping amount is $ If they choose UPS 3 Day Select, then the shipping amount is $ The default handling fee is multiplied by the cost factor entered beside each shipping service. This same approach is applied to the International services section as well. The amount will also appear during the item entry process and may be changed for any item. A 2 nd item shipping amount may also be entered during the item entry process if additional quantity is available. Note: You will notice that when flat rate is used, the default handling amount appears in the S&H Fee field instead of the Handling Fee field during item entry when calculated is used. This is because when calculated is used the default package handling field is used as a padding for handling only since the shipping will be calculated by the provider (UPS, USPS, etc.). Copyright 2010, Resaleworld.com, Inc. 35

36 Image Host The image host section will allow you to specify your own image host if you choose not to use the hosting services provided by Resaleworld. If you have signed up for recommerce, then image hosting will be provided by Resaleworld and the remaining options will be automatically populated once Resaleworld is selected from the first drop down menu. Be sure to check the Default Items to this Account check box. If you plan to use your own image host, simply click on the button and enter the appropriate information in the remaining fields. This information would be provided to you by the image host company. Preview Image Size This area will provides control over ebay image sizes. There are four possible image sizes that may be preset and used. During the item entry screen, an image by set to one of the four preset image sizes for better formatting. This will depend on the original image size or the pixel settings set on the camera used to take the photo. It is best to first test each image size before applying and uploading your item. Note: Be sure to apply the correct photos before the synchronization occurs. If an incorrect image is uploaded, you will need to end the auction, make corrections, and then re-sync the item again. You will be responsible for having to pay for ebay listing fees a second time. If a bid was made on the item or the auction is set to end within the next 24 hours, ebay may not allow you to end the auction. You will also be at risk of receiving negative feedback from a customer for prematurely ending an auction. Resaleworld will not be responsible if such action was to occur. Copyright 2010, Resaleworld.com, Inc. 36

37 ShopRW.com Administration Settings The ShopRW.com administration site will provide control over the look and feel of your site. It will also allow you to setup shipping, payment and online store options. Shipping and payment options for your ShopRW.com website are separate from ebay and must be configured in your Shoprw.com administration area. To get started, login to your Admin Area using the link and login information provided in the registration response . If your online store address is myshop.shoprw.com, then your administration area will be accessible by visiting myshop.shoprw.com/admin. The administration site is your ShopRW.com website address with /admin added to the end of the address. Sample from registration STORE ADMINISTRATION LINK: USERNAME: MyConsignmentShop PASSWORD: (your password) Copyright 2010, Resaleworld.com, Inc. 37

38 The administration area is broken into two sections: Inventory Look and Feel Each link provided under each section will allow you to control how your website will operate and display information to your consignors and customers. Inventory Destination zones This section allows you to define the destination zones that may be used in flat rate shipping and tax calculations. You may leave the default zone Zone Default set to all addresses or you may add additional zones if a different shipping amount must be calculated for a specific address. Copyright 2010, Resaleworld.com, Inc. 38

39 To add an additional zone, click on the button. The next screen will provide zone detail options that may be used to choose specific countries, states, cities, zip codes and addresses. The location selected for your new zone will be used to determine how to define shipping tax calculations. In the example below, I have chosen Orlando, Florida United States for my Test zone. Step 1 Step 2 Step 3 Step 4 When a potential customer chooses to purchase an item, they will first need to register on your website. The registration will require them to enter their billing address. Your website will then determine which zone their address applies to in order to properly calculate shipping and taxes. Be sure to click the button to save your changes. After creating your zones, the next step will be to setup your shipping services and apply them to zones. Copyright 2010, Resaleworld.com, Inc. 39

40 Shipping Charges This section is used for defining the shipping rates for each shipping method you choose to offer by zone. Shipping rates may be calculated by weight range, order subtotal, flat rate amount, per item charge, percent or per pound (lbs.). Each zone may have multiple shipping methods, each with its own shipping rate calculator. The example below shows the Standard Shipping method that has been applied to the zone named Zone Default. This specific zone is applied to all addresses. This may be edited by re-visiting the Destination Zones link under the Inventory section. (Cont d) If you choose calculate shipping rates by weight, then be sure to enter the correct weight range. A weight will need to be applied to every item during the item entry process. The weight will be applied in pounds (lbs.). When items are uploaded to your website, a shipping rate will be determined by weight using the flat rate amount specified or real-time calculation. Multiple flat rate amounts may be applied by utilizing weight ranges. To add a range or additional shipping method, scroll down to the section that reads Add shipping charge values. Copyright 2010, Resaleworld.com, Inc. 40

41 For example, if I needed to add a second weight range to Standard Shipping, then I must choose the same shipping options as the existing standard shipping method. You will then be able to edit the weight ranges and flat charge amounts as needed. In the example below, I have added another shipping method that matches the existing standard shipping method that already appeared under Zone Default. This will add a second sub-section under Standard Shipping so that a range may be applied. Example: Before: After: As you will see above, I can now charge a flat rate amount for items that weigh up to 100 lbs. and a higher flat rate for items that weigh over 101+ lbs. You may add as many weight ranges as needed. The same approach may be used for specifying an order subtotal range. Copyright 2010, Resaleworld.com, Inc. 41

42 The shipping formula applied and an explanation of each relevant field is provided at the top of the shipping charges webpage. Discounts This link will allow you to define purchase discounts for your online store. A discount applied, is used to provide automatic savings on every customer order that is over a certain amount. To utilize this feature, enter an order subtotal minimum, discount amount and discount type. Please ignore the membership option as this feature is not currently active or integrated with Liberty4. Step 1 Step 2 Step 3 Step 4 Click the button to finish. Multiple discount options may be created and added with higher or lower discount amounts per order subtotal. Copyright 2010, Resaleworld.com, Inc. 42

43 Coupons In this section, coupons can be created and customized to meet your needs. This feature will allow you to create a coupon that offers a (%) percentage off, ($) dollar off or free shipping on the next customer purchase. The coupon code may then be ed to your customers to help promote and market your business. The Apply discount if section will allow you to specify a sub-total amount that must be met for the coupon to be applied during the purchase. The customer will see a coupon code field where they may enter the coupon code ed to them. You may also opt to have the coupon redeemable only when specific items or items from specific categories are purchased. Note: If the free shipping option is chosen, it will apply to all items in the entire cart if one or more items in the cart meet the subtotal requirements of the coupon. Special Offers Special offers may be offered throughout your online store. This section provides a walkthrough wizard that will guide you through the process of creating special offers for your website. Simply click the button that appears on the special offers page to get started. The remaining screens will prompt you to specify conditions, bonuses, and promotional information. You may also provide a start and end date for the special offer. Copyright 2010, Resaleworld.com, Inc. 43

44 Look and Feel Edit Billing Information The billing center may be used to update your billing information and contact information. The Update Contact Information link allows you to update your phone number, address and . You may also upgrade your store plan on this page as well. The Update Billing Information link will allow you to update your credit card information on file. Edit Profile This section, will all you to modify your ShopRW.com website profile. Your admin area login username and password may also be updated in this section. Configurations The configurations section provides fields and options that enable you to control the store operation. The configurations area is broken into four sections. The four sections are: Image Uploads E-Commerce Settings Store Tracking Miscellaneous Options Each section is broken down and explained into detail as you read on. Copyright 2010, Resaleworld.com, Inc. 44

45 Image Uploads This first section, found under the configuration link will allow you to upload your store logo to your online homepage and invoice. Store Logo/Header Options This area will allow you to browse and upload your logo so that it appears on your homepage. Simply click the button to search for the logo image on your computer. Once you have selected your image and clicked the button, the path will appear in the browse field. You may now click on the button to have your logo uploaded to your homepage. By default, the logo will appear on the top left hand corner of your homepage unless the Center Picture option is checked. Sample: The store logo/header options area will also allow you to create a custom html header. This feature provides more flexibility and customization options for your homepage header. If this option is chosen, it will replace your store logo. Copyright 2010, Resaleworld.com, Inc. 45

46 If you are familiar with HTML (Hypertext Markup Language) programming, simply enter your html code in the specified html header field. An editor is provided to assist you in customizing your html header. The WYSIWYG or What You See Is What You Get editor will allow you to customize your header without having to know HTML. Simply click on the WYSIWYG editor link to have the editor dialog screen appear. There are several formatting options available that will allow you to customize your html header. The editor will allow you to include images and hyperlinks that may be used to direct your customers to your Facebook, Twitter, or MySpace account. You may also provide links to third party affiliates. Just be sure to click the button when you are done to save your changes. After applying your changes in the WYSIWIG editor, you must next click on the button, found under the html header field to finish. Note: The WYSIWIG editor will be provided throughout the options that control the look and feel of your website. All website messages may be edited utilizing the WYSIWIG editor. Note: HTML programming and website customization is not covered under a Resaleworld Support contract. However, Resaleworld does offer customization packages for a fee. Please visit for pricing information. Upload Invoice Logo This feature provides the ability to upload your store logo so that it appears on your online invoices. Simply click on the browse button to select your picture and open, then click the button to finish. Copyright 2010, Resaleworld.com, Inc. 46

47 E-commerce Settings The second section under the configurations link provides control over payment methods, gift certificates, Google checkout, coupons, and additional shipping options. Payment Methods In this section, you will be able to setup which payment methods you will be accepting on your ShopRW.com website. A list of payment options are available and may be selecting the corresponding checkbox. You will need to setup a online merchant account for online credit card processing. Some of the more commonly used online merchant companies are PayPal, AuthorizeNet, and Global Transport. A list of Additional payment gateways are provided at the bottom of the page and may be added to the list of acceptable payment methods. Each online merchant company option will contain a configure link where your merchant account information may be entered. After clicking on the configure option next to your merchant company, a new screen will appear where your merchant account information may be entered. PayPal provides multiple online services to choose from. Copyright 2010, Resaleworld.com, Inc. 47

48 Any buyer with a PayPal account can pay using their PayPal account. Buyers have the option as a PayPal account holder to pay with almost any credit card, or checking / savings account or money already in their PayPal account which they have earned (like money earned from an ebay auction). Fees to the seller are typically fixed at about 2.9% + 30 per transaction for most transactions. The seller has to have a PayPal account to accept these types of payments. Withdrawing your PayPal money is arranged with PayPal. For additional information please visit PayPal - Advantages o PayPal claims to offer an additional level of protection for the buyer, gives the buyer an additional feeling of safety when purchasing (PayPal s opinion). o Buyer can easily integrate their Checking / Savings account if they do not have a credit card. o Buyer does not have to type in their credit card information every time they make an online purchase this information is stored in the buyer s PayPal account. o Buyers with money in their PayPal account can quickly use that money if the seller offers PayPal as a form of payment. PayPal Disadvantages o As a merchant you need to make sure you keep on top of PayPal s terms and conditions, policies etc. o Fees to the seller are typically always going to be higher than accepting payment directly through a normal credit card merchant account like Global Payments. Copyright 2010, Resaleworld.com, Inc. 48

49 o Buyer must have a PayPal account (unless you subscribe to PayPal Pro Solution which is similar to Global Payments but usually more expensive 2.2% - 2.9% + 30 ). This limits your consumer base if this is your only option. An alternative online payment method is Global Payments which allows direct credit card payments from the buyer utilizing a merchant account. This would be similar to accepting credit card payments in your store. Rates typically vary depending on the exact credit card used from 2% - 3% with a small transaction fee per transaction and a small monthly statement fee. To setup an account with Global Payments you can elect to have a representative from Global Payments contact you when you signup for your recommerce store. Global Payments - Advantages o Anyone with a credit card can simply type their credit card information directly into your website just like most shopping websites. o Transactions rate (fee) is typically going to be the best for the merchant (seller) and cost you the least to accept this type of payment. When configuring your online payment methods, different information may be requested if another online merchant company is chosen. For example, AuthorizeNet will request your API Login ID and Transaction Key which your AuthorizeNet representative will you. After making your selections and changes, be sure to click on the button found at the bottom of the page to save your changes. Note: You will notice that on each merchant company configuration screen there is a field labeled Order Prefix. Please enter ShopRW.com into this field as it will be used as a description to define where transactions originated from on your monthly statement. The statement may only be provided by your merchant company. Copyright 2010, Resaleworld.com, Inc. 49

50 Gift Certificates This link provides a wizard that will help walk you through creating gift certificates that may be ed to your friends and family as a gift. Just click on the button to get started. Complete the form by filling out the information requested. After creating your gift certificate, you will need to change the order status to Active before an is sent to the recipient. The REM./Amount column shows the amount remaining on a gift certificate. The recipient will then receive an will include the Gift Certificate ID they may use during their next purchase and instructions on how to use the gift certificate. Below is a sample that the gift certificate recipient will receive. Note: Currently, Resaleworld does not offer the ability to customize the gift certificate that is sent to the recipient. Copyright 2010, Resaleworld.com, Inc. 50

51 Setup Google Checkout Google checkout is another payment method available to accept online payments. This module is not enabled by default and will require you to check the Enable Google Checkout checkbox found in the Store Options area under the E-Commerce Settings section. The Google checkout feature will require you and your customers to have a Google Checkout account already established. This feature provides an easy way for customers to pay for items online by simply entering their Google login information during the checkout process. After enabling the Google Checkout option, please return to this section to enter your Google merchant account information. Please read the instructions provided in the Setup Google Checkout section for more information. Google Checkout - Advantages o Less expensive than PayPal, but not always less expensive than a normal merchant account like with Global Payments. o Stores that offer Google Checkout as a payment option get additional promotions on ( (Buyers can then be able to search / display only stores who offer Google Checkout as a payment option.) o Ease of shopping for the buyer, they do not have to enter their credit card information every time they want to buy something (this information is already stored in their Google account). Google Checkout Disadvantages o Buyer is required to have a Google Account. This limits your consumer base if this is your only option. o Slightly higher fees than using a normal credit card merchant account (like Global Payments). Store Coupons In this section, coupons can be created and customized to meet your needs. This feature will allow you to create a coupon that offers a (%) percentage off, ($) dollar off or free shipping on the next customer purchase. The coupon code may then be ed to your customers to help promote and market your business. Please read section Coupons for more information. Shipping Options This section will allow you to configure Real-Time shipping for your website. Before getting started, you will need to already have an account setup with USPS or UPS. Please have your shippers account information handy prior to setting up real-time shipping for your ShopRW.com website. Copyright 2010, Resaleworld.com, Inc. 51

52 Click on the button to turn on Real-Time shipping. After you click to enable real-time shipping, the page will refresh then allow you to also enable the UPS Real Time Shipping Calculator. If the UPS Real Time Shipping Calculator is enabled, then you will need to enter your UPS account information. To begin, click on the underlined link labeled Configure your UPS information. On the next page, click on the button to be directed to the UPS Online Registration Wizard which assist you through entering the required UPS account information. Click on the button to continue. The next screen will prompt you to read the UPS Technology Agreement. After reading the agreement, check the radio button then click again to continue. Copyright 2010, Resaleworld.com, Inc. 52

53 The next page, will display a UPS registration form where your UPS account information may be entered. You may also choose to have a UPS account representative contact you to provide further assistance pertaining to your UPS account. Click the button again to complete the registration process. The next pages will a successful registration response. Click the button to finish. The next screen will allow you to configure the UPS online tools. Simply click on the button to begin setting up your UPS shipping options. Copyright 2010, Resaleworld.com, Inc. 53

54 It is recommended that you have a UPS representative assist you in setting up the UPS online tools. This section will require you to correctly complete each field so the correct UPS real time shipping rates are applied. This form will require you to specify your UPS account type, default package dimensions, service options, declared value, COD options, cost conversion, and address validation. After all required information has been filled; you may perform a test to ensure your shipping rates are being calculated correctly. Click on the button found at the bottom of the UPS online tools configuration page. The next screen will allow you to specify a origin address and ship to address for testing. Once you have clicked the submit button, the calculated UPS shipping rates will appear at the bottom of the page. Note: Although assistance is provided, account information for shippers is not provided by Resaleworld Support, as we do not have the resources to control or manage UPS or USPS accounts. Copyright 2010, Resaleworld.com, Inc. 54

55 Other Real-Time shippers may be setup by returning to the Setup Shipping Options page. The next page, will allow you to enter your U.S.P.S (United States Postal Service) or DHL/Airborne account information. Click the button after entering your information to save your changes. The next step will allow you to define which shippers and types of shippers you will allow on your store as an option to your customers. Copyright 2010, Resaleworld.com, Inc. 55

56 Click the Set up your shippers link to begin modifying the shipping methods. The shipping methods for each shipper may be viewed and modified by clicking on the expand button next to the corresponding shipper name. Copyright 2010, Resaleworld.com, Inc. 56

57 When the expand button is clicked for a corresponding shipper, the following screen will appear: (Cont d) Multiple columns will appear as displayed above that will allow you to specify an estimated delivery time, destination, weight range, enable option, and if COD is acceptable. If a shipper does not appear on this list, please add the shipping name in the Add shipping method field provided. Copyright 2010, Resaleworld.com, Inc. 57

58 Note: Please do not change any information that appears within the POS. column. The POS. column simply refers to the position and placement of the shipping options. SMS Tracking This feature provides the ability to receive text messages whenever customers place online purchase orders. Simply type your mobile number in to the specified field and select your mobile phone carrier from the list. Store Tracking The third section under configurations link provides the ability to monitor website traffic and manage keywords that may be used by customers to locate your website. Store Statistics The store statistics area provides the following information: Note: Another website statistics application that may be utilized is Google Analytics. For the purpose of this guide, this feature will not be explained in this manual. For more information about this feature, please visit the Resaleworld Message Board forums at and type Google Analytics in the search engine. You will be required to have an account setup with Google prior to configuring this option. Copyright 2010, Resaleworld.com, Inc. 58

59 Search Engine Options This link provides the ability to add META descriptions and keywords for your online store. This section is completely optional and changes are not required. Although available, there is no guarantee that this feature will help navigate more traffic to your online store. Miscellaneous Options This fourth and final section provides control over adding and configuring static pages, online featured products, ebay options, Google Base options and store options. Navigation Bar This section provides the option to enable or disable links that appear on your ShopRW.com website. Below is a sample of how the links appear on your website. Add Static Pages Static pages may be added to your website as a source for additional information you would like your customers to see. An example of a static page would be an About Us page, a webpage that offers coupons or links to other related resources. To create a About Us static page, click on the first button that appears under the static pages section. Copyright 2010, Resaleworld.com, Inc. 59

60 The next screen, will allow us to create and customize a new static page by entering a page name and adding text. The WYSIWYG editor will allow you to easily enter text, pictures and hyperlinks to the static page. The page name entered is used to define how the link will appear on your website. After entering a page name, click on the WYSIWYG editor link to use the word processor for entering your text. Step 1 Step 2 Step 3 To add a picture, click on the button that appears on the WYSIWYG editor toolbar. The following dialog box will appear: The add image section will allow you to specify the source or URL link to your hosted image. You may also enter an image name and specify the alignment. Image hosting companies such as Photobucket and Snapfish may be used to host your images. After you have uploaded your image to the image host, a URL link is created for your image by the image host. Copyright 2010, Resaleworld.com, Inc. 60

61 The image URL link provided by the image host may then be entered in the source field provided in the add image dialog window. Sample: Results: Place a check in the Show a link to the page in Help menu? checkbox then click the button to save your changes. Below is how the new link and static page will appear on the webpage. Note: Website customization is not covered under the Resaleworld Support contract. Resaleworld does provide website customization packages for a fee. Please check our website for pricing information. Copyright 2010, Resaleworld.com, Inc. 61

62 Site Themes This area will allow you to select different colored templates for your website. To make your selection, click on the corresponding template button located below your choice. Be sure to refresh your web browser for the change to take effect. Front Page Featured Products This section will allow you to add featured items to your homepage page. This feature may only be utilized after items have been synchronized to your website. To enable this feature click on the button to select an item from an available category. The next screen will provide a list of categories. Select a category from the list then click on the button. If no items are available for the selected category, a message will appear explaining that there are no available products. If a product is available, it will appear under the products window pane. You may then select the product from the products list and click the button to have the item appear as a featured item on your ShopRW.com homepage. Copyright 2010, Resaleworld.com, Inc. 62

63 Store Options This section provides additional control options for your ShopRW.com website. Brand Options This option will allow you to define if a brand list for available online items will appear on your site. Below displays an example of how the brand list will appear on your website. Checkout Options This option allows you to specify a minimum amount that must be met before a customer can checkout. Copyright 2010, Resaleworld.com, Inc. 63

64 Buy Now button You may have a buy now button appear next your items when customers view the online item list on your website. If this option is checked a buy now button like the one that appears below will appear beside each item when viewing the item list on your storefront. Markdown Schedule Having this box checked will display items with a markdown schedule. When the item is clicked to view additional information from the item list on ShopRW.com website, the markdown schedule will appear. Copyright 2010, Resaleworld.com, Inc. 64

65 Products on Hold This option allows you to define if customers are allowed to place items on hold, number of days the items may be left on hold and maximum amount of days the items may be left on hold. First time customers will be prompted to register and create an account before being allowed to place items on hold. A button that reads Put on Hold will appear beside each item when viewing an item list. As mentioned, first time customers will be prompted to register should they choose to place items on hold. Consignor Transactions Fees Consignors may be given the choice to have their account information uploaded to your ShopRW.com website. If consignor account information is being uploaded, this option will control the ability to allow consignors to view their transaction history or just the amount owed on the account. Copyright 2010, Resaleworld.com, Inc. 65

66 The consignor login area may be found on your ShopRW.com website. If the option is checked the transaction history will be displayed to the consignor when logged in. (Cont d) Google Checkout This option allows you to turn on Google Checkout. If this option is enabled, you will need to enter your Google Checkout account information in the E-Commerce Settings area under Site Configurations. Copyright 2010, Resaleworld.com, Inc. 66

67 The following image displays the Google Checkout configuration area. Additional options are available on the Google Checkout configuration page that will offer more control on how orders will be treated if paid through Google Checkout. Any buyer with a Google Checkout account can pay you using their Google Checkout account. Google Checkout provides a virtual wallet for the buyer, containing their credit card information. Google Checkout fees to the merchant are typically about 2% + 20 per transaction unless you are a non profit (Fees may vary for non-profit). If you already plan on providing additional advertisement for your shopping website using Google Ad Words ( then you could get Google Checkout processing for free or at a reduced price. For every $1 you spend on Ad Words each month, you can process $10 in sales the following month for free through Google Checkout. (For more information on Google Checkout fees and setup visit The seller must have a Google Checkout account to accept payments. Site Addresses This section is where you may define what addresses you wish specific types of s to be received from. Use Fancy Image Gallery This additional feature if enabled provides a customizable image gallery for your online items. This is a wonderful feature to use if the majority of your online items contain multiple images. Copyright 2010, Resaleworld.com, Inc. 67

68 Click on the Specs sheet link provided for a detailed explanation of each customizable option available. If you choose to customize the image gallery, you will need to locate the slideshow.cfg file located on your Liberty4 server computer. The SlideShow.cfg file is located in the C:\RWD folder. It is recommended that you use Notepad.exe to open the file and modify the element names. Example of the SlideShow.cfg file when opened in Notepad.exe. Please use the document provided when you click on the Specs Sheet link for instructions on to enter added and modify elements. After making your changes, click on the Upload Gallery CFG to upload your modified slideshow.cfg file. Copyright 2010, Resaleworld.com, Inc. 68

69 By default, images will contain a Click to enlarge link underneath the image thumbnail. When this link is clicked the image will appear larger in the center of the screen while placing a dark gray shadow on the back drop. The image size will depend on the preview image size settings applied during the item entry phase. This image will appear as displayed below with a Next link option below the picture to allow the customer to navigate to each additional picture provided. Copyright 2010, Resaleworld.com, Inc. 69

70 If the Fancy Image Gallery is used then following screen will appear when the Click to enlarge link is clicked by a customer. As you will see above, a pan option is available to zoom in and out of focus. A slide show viewer is also available and may be utilized by the customer by using the play, pause, fast forward and rewind buttons provided. Copyright 2010, Resaleworld.com, Inc. 70

71 Display Front Page Category Images This option allows you to apply thumbnail images to your categories. By choosing [Yes] images may then be added to categories by clicking on the Add category images link. The next screen will display a list a list of categories that have been synchronized from Liberty 4 Consignment. If an image and text is added to a category, it will appear when its sub-category is selected. Click on the category name to be directed to a sub-category if needed Copyright 2010, Resaleworld.com, Inc. 71

72 After selecting the desired category, click the apply an image to the selected category. button to Click on the button the following screen to continue. The image selection dialog window will appear as shown below. Click the button to save and apply your image. Copyright 2010, Resaleworld.com, Inc. 72

73 The image will appear to preview in the category icon section. You may also use the WYSIWYG editor to enhance the look of your category. Click the button to save your changes. The images will then appear above the category names as shown below. The text entered in the editor will appear as a header. Copyright 2010, Resaleworld.com, Inc. 73

74 Note: Images may be resized prior to uploading in order to prevent customers from having to scroll through your website due to very large images. Ebay Options If are also utilizing ebay marketplace to sell your items, you may have those items also appear on your ShopRW.com website. This feature will need to first be enabled in Liberty4 Inventory Module by clicking on Tools > ecommerce Options > ShopRW.com Settings tab. Once the feature is enabled in Liberty4 you may then configure the ebay options in your Shoprw.com administration. You will be able to define if you would like to have a link that will direct your customers to your ebay auctions. Be sure to enter you ebay store username in the provided field. Click the button to save your changes. Copyright 2010, Resaleworld.com, Inc. 74

75 Google Base Setup This section will allow you to configure Google Base to work with your ShopRW.com website. Creating a Google Base account and entering your Google Base account information into your ShopRW.com administration area, will allow your items to appear on the Google Products website. This feature provides a source for free marketing and allows you to tackle a larger customer base. Be sure to click the download link found at the top of the Google Base Setup section. The Adobe.PDF document provided will instruct you on how to setup a Google Base account and how to get the information requested by your ShopRW.com webpage. Once your account information is entered into your admin area, a data feed from your online store to Google Products will occur every night. For instance, if you have uploaded 10 items to your online store, the next day the 10 items will be searchable through Google Products by potential customers. Here is a link used to access Google Products: To view your items on the Goolge Product Search website enter the following URL address into your web browser: ID After the (=) sign, you will need to enter your Google Base Account ID. Copyright 2010, Resaleworld.com, Inc. 75

76 Functionality for the Google Base product feed has been recently enhanced. Since Google Base now requires a condition when sending items to Google Products, an attribute labeled Condition will need to be created in Liberty4 Inventory Module under the Category Editor > Attributes tab. The values allowed for the condition attribute are Used, New, and Refurbished. The attribute named Condition will need to be applied to all Liberty4 categories. That way when items are entered into Liberty4, a condition can be easily selected and applied to the item. This will allow you to specify what condition the item is so that it appears on the item detail when displayed on the Google Products webpage. Note: Choosing a value of New or Refurbished for the Condition attribute will overwrite the default condition of USED. Copyright 2010, Resaleworld.com, Inc. 76

77 Adding & Selling Inventory on ShopRW.com After reading the Liberty 4 Consignment Getting Started Guide, you should have an understanding of how to add items to inventory. This section will explain step by step the additional options and requirements necessary for using your ShopRW.com website as an additional marketplace to sell those same items. Please use the prior sections titled ecommerce Options and ShopRW.com Administration Settings for reference when default options are mentioned in this section. Adding Items Step by Step Step 1 Open the Liberty4 Inventory Module. Step 2 Open or add a consignor, store, or retail vendor account. Step 3 Add or edit an existing item from inventory. Step 4 On the item detail screen, choose ShopRW.com as the Marketplace. Note: If you do not see the Marketplace field, it might be disabled. To have the Marketplace field appear on the item detail screen, click on the button located on the top left hand corner of the screen and click on Edit Layout from the menu. Search for and select the Marketplace field from the list provided. Be sure the Marketplace option is highlighted then click on the button to have the field appear on the item detail screen. The Edit Layout utility may also be used to hide or show any of the other listed fields. Copyright 2010, Resaleworld.com, Inc. 77

78 Step 5 Specify a weight (per lbs.) and S&H Fee amount if applicable. These fields are explained in detail in a prior section labeled Shipping. Note: In this scenario, the S&H Fee amount entered will be added to the flat rate or calculated shipping rate determined by the shipping methods or shippers you configured in your ShopRW.com administration page. Step 6 Include an extended description if applicable. Type the [F3] key on your keyboard while the cursor is positioned in the description field. An HTML editor will appear that allows you to further edit your description. The ability to add enhancements such as hyperlinks and custom formatting may be used for attracting potential customers. Copyright 2010, Resaleworld.com, Inc. 78

79 Step 7 Click on the ecommerce Details tab that appears the moment you choose ShopRW.com as the Marketplace. Step 8 Apply photos to your item by selecting one of the following options: If the button is clicked, the images contained in the folder specified as the Source Directory for Images will appear on the screen. The directory may be specified by clicking on Tools > ecommerce Options in the Liberty4 Inventory Module. If the is clicked, a browse for file dialog window will appear. This will allow you to navigate through your folders to locate the one containing your pictures. Copyright 2010, Resaleworld.com, Inc. 79

80 If the button is clicked, a screen capture utility will appear that allows you to connect your camera and capture pictures in real-time. The images will appear on the right side so that you may check to select each individual picture you wish to apply to your item. Note: In the past, Resaleworld had provided a list of cameras that had been compatible with the Liberty4 capture utility. However, with recent advancements in technology and enhanced screen capture applications being offered by most camera manufactures, another method is offered for screen capture. Regardless of the camera model being used, if the camera includes its own screen capture software, it is recommended that it be used instead of the Liberty4 screen capture utility. Both Liberty4 and your third-party screen capture application will need to be run simultaneously. You will need to ensure that the location where images are stored from your third-party capture application matches the Source Directory specified in Liberty4 under Tools > ecommerce Options. This will allow you to capture snapshots and have the images load into Liberty4 when the button is clicked. Copyright 2010, Resaleworld.com, Inc. 80

81 Step 9 When the images appear on the photo selection screen, double-click on each photo you would like applied to the item. When images are selected and moved to the Gallery section, they are renamed to the Item ID assigned by Liberty4 and saved to the directory where images are stored. If multiple images are used a letter will be added to the Item ID. For example, the filename to the images may be 1050A.jpg and1050b.jpg. Copyright 2010, Resaleworld.com, Inc. 81

82 Step 10 Click the Finish tab to continue. Step 11 Check the box that reads This item is ready to list! and confirm the listing date and time if applicable. This option is only required if you have chosen the option to confirm each item before synchronizing. This option is found in the Liberty4 Inventory Module under Tools > ecommerce Options > ShopRW.com tab. If quantity is available on the item, you may also specify an amount to sell online. Copyright 2010, Resaleworld.com, Inc. 82

83 Step 12 Click the Save button to save your changes. The inventory entered and configured for your ShopRW.com website will upload during the next automatic synchronization unless a manual synchronization is performed. Copyright 2010, Resaleworld.com, Inc. 83

84 Manage ShopRW.com Inventory If necessary, items may be easily edited and tracked after being saved into inventory in the Storefront Items screen. The Storefront Items screen provides accessibility to items requiring additional information; are ready to be uploaded or are currently active on your ShopRW.com website. This will help save time in searching for online inventory that is scattered across multiple accounts. Storefront Items Screen The Storefront Items screen can be accessed from the Liberty4 toolbar. The Item detail for newly entered items will appear under the Ready tab unless otherwise specified. Items that appear under the Not Ready tab might either be missing required information or have not yet been set as ready to list from the Finish tab screen. Items may also be moved to the Not Ready status if an error occurred during the synchronization. The Active tab will display inventory currently residing on your ShopRW.com website. All online related inventories will appear under the All Storefront Items tab. Copyright 2010, Resaleworld.com, Inc. 84

85 A search option is also available by column name. Click on the column header that corresponds to the data you would like to search by. For example, if you need to search by Item ID, click on the Item ID column header so that you may then enter an Item ID number into the search field. Note: If you are missing items please be sure that they are not being filtered by the Show only last amount of day s option. The show only the last filter is based on the item received date of the item. Manual Synchronize Regardless of which synchronization sequence option you chose, your item may be manually synchronized by clicking on the synchronize button. As explained previously in the ecommerce Options section, the synchronization sequence may be defined by navigating to Tools > ecommerce Options in the Inventory Module. Copyright 2010, Resaleworld.com, Inc. 85

86 When synchronization occurs, a tab will appear on your Windows taskbar. This tab corresponds to the RWX Helper tool utilized to upload/download your items. View Log The tab may be clicked to view the current status of the upload. A log of each action occurring during the synchronization is created and saved for viewing if necessary. When an item is uploaded to your ShopRW.com website the following information should appear in your log file. The log file may be retrieved at any time by clicking on the View Log button. Note: The log is commonly used to narrow possible causes for issues related to not being able to synchronize items, orders, or consignor transactions. Copyright 2010, Resaleworld.com, Inc. 86

87 Add & Manage Online Retail Inventory Retail Inventory is handled differently then consigned and store items. When adding inventory to a retail vendor account, you will notice that when the ShopRW.com Marketplace is selected, no ecommerce Detail tab appears. The item may only be further modified from Storefront Items screen. If the ShopRW.com Marketplace is applied to the item and saved; the item will automatically appear under the Not Ready status tab in the Storefront Items screen. Copyright 2010, Resaleworld.com, Inc. 87

88 To further edit the item in preparation for your ShopRW.com website, you may double click on the item line or highlight the item then click on the Edit Item button. Additional options may then be applied if applicable. The Auction Account and Sub-Title fields are only required if the item will be listed to ebay. The Photos tab will be used to apply pictures to the item. The Finish tab is used to set the item as ready to list. Copyright 2010, Resaleworld.com, Inc. 88

89 Retail items may be uploaded to your ShopRW.com website with associated variations. For example, if you have entered one retail item as Red T-Shirt and another as Black T-Shirt, each item may be paired with the other when uploaded. The items must have the same category and be from the same account. In the following example, all retail items share the same categories and account number except for the color and size. One item is Black, the next is Blue and another is Brown. You will only need to apply the variations to one item. The remaining items must remain under the Not Ready tab. Do not attempt to manually upload every variation as this will cause a Duplicate key 2 error when synchronizing. The log file will display the following error shown below. Right click on the parent item you would like to add your variations to and click on the Edit Retail Item Group option from the menu. Copyright 2010, Resaleworld.com, Inc. 89

90 The following dialog window that appears allows you to define which available variations you would like to apply to the selected item. Click to highlight the desired available variation then click on the top arrow to move the variation to the left window pane. After desired variations are moved, click the button to continue. Once the parent item has synchronized they should appear online with a variation drop down option. Copyright 2010, Resaleworld.com, Inc. 90

91 If each variation contains a different price then the price will change as each variation is selected. In the previous screen shot, the price was $ If I choose the Brown variation then the price is $ When a customer purchases the Brown shirt, the item quantity amount will decrease for the Brown shirt variation, but not for the Black or Blue variations. Important Notice: If the extended description is modified on an active storefront retail item with variants, the changes will not appear online. This issue has been submitted to development (Issue ID #6522) so please check myresaleworld.com for future updates. Please search for issue ID # provided when reading release notes prior to installing updates. How to Remove Items from Storefront To remove items from your ShopRW.com website, open the storefront items screen and click on the Active tab. Right click on the item you would like to remove then select the option that reads, Remove Item from Storefront. Copyright 2010, Resaleworld.com, Inc. 91

92 View/Add Note to Item If necessary, notes may be added to individual storefront items. From the storefront items screen, right click on the desired item and select to click View/Add Note. The following dialog window will appear. Adjust Column Layout View The column layout of the storefront items screen may be adjusted by width and placement. To change the placement of a single column, first place the mouse cursor over the desired column header (preferably the column name) then press and hold the right mouse button until a bold vertical line appears on the screen. While keeping the right mouse button pressed down firmly, move the entire mouse from left to right until the bold vertical line appears at the location you would like the selected column to appear. Release the right mouse button to have the selected column remain at its new location. Copyright 2010, Resaleworld.com, Inc. 92

93 The width may also be adjusted for each individual column. Adjusting the width of columns can help free space so that more information may be viewed without having to use the scroll bars provided. To adjust the column width simply hover the mouse cursor over the right column header break until the cursor changes into a double arrow. When the mouse arrow changes to a double arrow, press and hold the left mouse button and move the mouse left or right to reach the desired width. Release the left mouse button after resizing the column width. Copyright 2010, Resaleworld.com, Inc. 93

94 How Items Appear on Storefront Search Options When customers arrive at your ShopRW.com website they will be able to search items by category, brand and Item ID. Customers may also search by item title and descriptions by using the Advanced Search option located below the logo header. Keywords may be used in the advanced search field to help narrow the search results. Note: The ShopRW.com website service does not currently provide a Search by Size option to customers. If this search feature is necessary, we recommend adding the item size into the item title or item description fields so that the items may be found using the Advanced Search feature. You may provide instructions on your Welcome Page on how to use the Advanced Search if applicable. Items will appear on a list view when a category or brand is selected. Copyright 2010, Resaleworld.com, Inc. 94

95 The items may be sorted by arrival date, product name and price. For further item information, a potential customer may click on the thumbnail image corresponding to the item. Depending on which recommerce plan you are registered on and which store options were defined in your ShopRW.com administration area will determine what options will be available to customers. Copyright 2010, Resaleworld.com, Inc. 95

96 Put on Hold You can enable or disable the Put on Hold option. The administration area will also allow you to define how many items may be placed on hold and for how long. If enabled, customers will be able to click on the button from the item list or item detail page. The item will then appear on the Products on Hold page for them to view. Customers may login at any time to view their products on hold by first logging in the Authentication section found on your homepage. Once the customer has logged in, they will be able to click to view the products on hold. Copyright 2010, Resaleworld.com, Inc. 96

97 Markdown Schedule The Markdown Schedule may also be added or removed. Please review the Store Options section under ShopRW.com Administration Settings for more information. The markdown schedule is generated from the Liberty4 price code that was applied to the item. Price Alert A Price Alert option is also available to customers to be notified when an items price changes. They must be a registered customer and logged in at the time they click on the Price Alert button corresponding to a specific item. An will be sent to the customer should the price of the item change. Copyright 2010, Resaleworld.com, Inc. 97

98 Wish List The Add to wish list option will allow your online shoppers to place items on a wish list. The wish list may be viewed at any time by the customer once they logon to your ShopRW.com website. If the online customer is logged in and click on the Add to wish list button, they will have the option to have the entire wish list ed to specified address. Copyright 2010, Resaleworld.com, Inc. 98

99 The wish list that the recipient will receive will appear as shown below. Note: The wish list feature may be removed contacting the Resaleworld support staff. Copyright 2010, Resaleworld.com, Inc. 99

100 Item Customers may also send item details to friends and family by entering their name, and recipients address. The recipient will later receive an providing information about the item from the online customer. The information shown below is a sample of what will appear on the sent to recipient. Note: Customers will be instructed to register on your website before they are able to purchase items, a wish list and place items on hold. Copyright 2010, Resaleworld.com, Inc. 100

101 Storefront Features Track Online Sales Customers may register on your ShopRW.com website to track previous online orders they will first need to login to your ShopRW.com website. On the next page, a link that reads sales history will be provided for the customer to click on. The customer may then use the search options to look for specific invoices. Copyright 2010, Resaleworld.com, Inc. 101

102 Bonus Points Bonus points may be offered to customers by first creating special offers from the ShopRW.com administration page. First login to your admin area and click on the Special Offers link. The button may be clicked to create a new special offer. The next screen will allow you to create conditions that must be met for available special offers. Note: The membership option is not currently functional and integrated with Liberty 4 Consignment. Please do not attempt to select any options that pertain to membership. Copyright 2010, Resaleworld.com, Inc. 102

103 Should you decide on offering bonus points you will first need to define a reward point system. Bonus points may be added by a fixed amount (per purchase) or a specified sub-total amount. The next screen allows you to apply a thumbnail image and promotional text to your special offer. This is to help entice your customers to purchase special offer items. Click next to be directed to the following screen which will allow you to define a start and end date for the special offer. Copyright 2010, Resaleworld.com, Inc. 103

104 Click next again to receive a summary of details for your new special offer. To activate the special offer, you will need to return to the initial, Special Offers page by clicking on the List of offers link. On the next screen, locate your new special offer from the list and check the corresponding active checkbox. Then click the button to complete. The special offers thumbnail image will appear on your ShopRW.com homepage. Customers may then click on the thumbnail image to then be directed to your special offers page. Copyright 2010, Resaleworld.com, Inc. 104

105 The next screen will provide the following options and display any promotional text for active special offers. When bonus points are offered, customers may then earn bonus points when making purchases on your storefront. When a purchase is made and a customer receives points, the amount of bonus points earned will appear on their invoice. Copyright 2010, Resaleworld.com, Inc. 105

106 Customers may login to your website at any time to check how many bonus points they have on their account. Once they have logged in, they may click on the bonuses link to locate how many points they have earned. The next page will display any available special offers and bonus points earned. Bonus points may then be converted to a gift certificate by the customer. Points may only be converted to a gift certificate once the minimum conversion amount has been met. By default, the minimum conversion amount is 100 points. A conversion rate is also provided and set to $0.10 per 100 points converted by default. Copyright 2010, Resaleworld.com, Inc. 106

107 When the button is clicked, the next page will allow the customer to create a gift certificate that can be ed to any valid address. An containing a Gift Certificate ID will then be sent to the recipient so that it may be applied to a future purchase. If any customer attempts to convert points which does not meet the minimum requirement to convert then a message will appear. Copyright 2010, Resaleworld.com, Inc. 107

108 If bonus points are converted to a gift certificate by a customer then an will be sent to the recipient of the gift certificate. Below shows a sample of the sent. The Gift certificate ID will need to be saved by the recipient so that it may be entered during checkout on a future purchase. Copyright 2010, Resaleworld.com, Inc. 108

109 Discounts The special offers section in the ShopRW.com area allows you to also create discounts for online items. On the next page, click the button to create a new special offer. The following screen will prompt you to specify a condition that must be met for the special offer to apply to an order. Note: The membership option is not currently functional and integrated with Liberty 4 Consignment. Please do not attempt to select any options that pertain to membership. Copyright 2010, Resaleworld.com, Inc. 109

110 If you choose to create a special offer that pertains to specific items, you will be prompted to define which category or product. Click the button to select your category or product. A dialog window will appear displaying a list of categories that correspond to available online items. Copyright 2010, Resaleworld.com, Inc. 110

111 A button will also appear. This may be used to view products that are available under the selected category. You may then select the product(s) that appear on the right pane then click the button to save your selection. A category may be applied by selecting the category name from the drop down menu. After making your selection, click to continue. On the next page check the, Give a discount option to apply a discount to the pre-selected products. Copyright 2010, Resaleworld.com, Inc. 111

112 You may then define a discount amount and type. You may also specify a limit amount that the discount may not exceed. In the example below, $ is the limit set for the discount to not exceed. If the discount is 10% then only 10% will be discounted from the first $ You may edit or once again add a product or category on the same screen. Click to continue. The next page will allow you add a thumbnail image and promotional text to your special offer. The WYSWIG editor may be used to enhance the look and formatting of your text. Copyright 2010, Resaleworld.com, Inc. 112

113 If a specific category or item was added to a special offer in the ShopRW.com administration area, then a special offer logo will appear besides corresponding item(s) on your storefront for customers to see.. If a discount was offered as a special offer and items are purchased that meet the defined conditions then a strikethrough will appear on the item s original price, from the shopping cart screen. Copyright 2010, Resaleworld.com, Inc. 113

114 Consignor Login The ShopRW.com website provides consignors the ability to login to view their transaction history and total amount owed. This will help cut down on phone calls to the store from customers asking, How much do I have on my account. If a consignor would like this feature enabled for them then the upload account checkbox will need to be checked on their account. To do this, open Liberty4 Inventory Module then open the consignors account. On the consignor s account detail screen, check the box labeled, Upload Account Info. The account will also need to have a valid address entered on the account. Copyright 2010, Resaleworld.com, Inc. 114

115 When the next manual or automatic synchronization is performed any account with this option enabled will have their open transactions uploaded to your ShopRW.com website. Once a consignor s account has been uploaded an will be delivered to them with their account login information to your consignor login area. An example of the welcome is shown below. In the example shown below, this account shows $ owed to the consignor in Liberty4 on the consignors transaction screen. Copyright 2010, Resaleworld.com, Inc. 115

116 If this consignor logs onto the ShopRW.com website they will be able to see the same account information. The consignor will first need to click on the consignor login link from the storefront homepage. The next page will prompt the consignor to login by entering a username and password. By default, the username and password will be the consignor s entered on the account in Liberty4. Copyright 2010, Resaleworld.com, Inc. 116

117 Consignor Area The next page will display a short welcome message to your consignor. (The consignor welcome message may be edited from the ShopRW.com admin area under the Site Messages link.) The transaction history link will direct the consignor to a transaction page. The transaction page will display all open transactions and the amount owed. Copyright 2010, Resaleworld.com, Inc. 117

118 The view online item link will display a list of items the consignor currently has for sale on your ShopRW.com storefront. (The consignor s items must be uploaded to the ShopRW.com website to appear on this page.) Below displays an example of what the results will look like to the consignor. The online sales history link will show a summary of any items that have sold on the storefront. An example of the online history results is shown below. Copyright 2010, Resaleworld.com, Inc. 118

119 Reset Password The consignor may choose to have their password changed if needed by clicking on the change password link provided in the consignor area. When the change password link is clicked the following screen will appear which allows the consignor to change his or her password. Note: It is the consignor s responsibility to remember their new password as you will not have access to retrieve what the consignor s new password is. If a consignor has lost or forgotten their password, please instruct them to click on the, Reset Password link found at the consignor login prompt. Copyright 2010, Resaleworld.com, Inc. 119

120 The following screen will then be displayed to the consignor. The consignor will need to enter the same address that was provided to the store and is listed on their account in Liberty4. After entering their address and clicking on the Send Password button, an will then be sent to the consignor. The will appear like the following example. The customer may then renter the consignor login area by entering their address in the username field and newly created password. You will also be able to view a list of active storefront consignor accounts from the ShopRW.com administration page to reset passwords. Copyright 2010, Resaleworld.com, Inc. 120

121 If needed, you may reset a consignor s login password by clicking on the change password button beside the corresponding consignor account. The password will be simply reset to the consignor s address. Note: If an address is changed in the Liberty4 software then the new address will be the username the consignor will need to use next time they login. The password they had originally used before the address was changed will remain the same. In other words, the address is the only item that may be updated from Liberty4; the same password used prior to any changes will still need to be used by the consignor to login. Copyright 2010, Resaleworld.com, Inc. 121

122 Selling Items on Storefront Online Purchases Customers may purchase items online by clicking on the Add to cart button. The next screen will provide details of the item and update order options for the customer. Copyright 2010, Resaleworld.com, Inc. 122

123 Depending on which payment methods were defined in your administration area, a checkout, Paypal or Google payment option will also be displayed. Once the customer has selected a payment option they will be asked to confirm their shipping and billing address. The customer may also select a shipping service from the list provided on screen. The shipping methods defined in your ShopRW.com administration area will be available to customers if their address is included within your shipping destination zones. By default all addresses are included in the zone labeled Default Zone. The checkout option will allow the customer to specify if they will be using a gift certificate, credit card or PayPal. If gift certificate is chosen as the form of payment, the next screen will provide an invoice with purchase details, shipping and billing information. The customer will need to enter the Gift Certificate ID in the corresponding field. Copyright 2010, Resaleworld.com, Inc. 123

124 The Gift Certificate ID is ed to the recipient when one is purchased by an online customer or rewarded by the store. Please see the section titled Gift Certificates under ShopRW.com Administration Settings. Once a potential customer has confirmed the information provided and entered a Gift Certificate ID the may be clicked to complete the order. If the customer chooses to use a credit card during checkout then they will be prompted to enter their credit card information. If Paypal is chosen, then the customer will be redirected to a Paypal website to enter their account information. Copyright 2010, Resaleworld.com, Inc. 124

125 When an item is purchased the customer will receive an invoice via . Example: You may view the order details and invoice from the ShopRW.com administration main page. A summary of all orders will be displayed with an order search option. Copyright 2010, Resaleworld.com, Inc. 125

128 Adding Items to ebay After reading the Liberty 4 Consignment Getting Started Guide, you should have an understanding of how to add items to inventory. This section will explain step by step the additional options and requirements necessary for synchronizing items to ebay and ebay Motors marketplace. Please use the prior sections titled ecommerce Options and ebay Settings for reference when default options are mentioned in this section. Adding Items Step by Step Step 1 Open the Liberty4 Inventory Module. Step 2 Open or add a consignor, store, or retail vendor account. Step 3 Add or edit an existing item from inventory. Step 4 On the item detail screen, choose ebay as the Marketplace. Note: If you do not see the Marketplace field, it might be disabled. To have the Marketplace field appear on the item detail screen, click on the button located on the top left hand corner of the add item screen and click on Edit Layout from the menu. Search for and select the Marketplace field from the list provided. Be sure the Marketplace option is highlighted then click on the button to have the field appear on the item detail screen. The Edit Layout utility may also be used to hide or show any of the other listed fields. Copyright 2010, Resaleworld.com, Inc. 128

129 Step 5 Select an ebay auction account. (This information should have already been entered in Tools > ecommerce Options > ebay Settings > Accounts.) Step 6 After completing the remaining fields, click on the ecommerce Details tab. Step 7 Select a shipping profile. (Shipping profiles should have been already been setup in Tools > ecommerce Options > ebay Settings > Shipping.) (Cont d) Copyright 2010, Resaleworld.com, Inc. 129

130 If calculated is chosen, then package dimensions may be added which will then be used to determine a calculated rate. There is also an insurance field where an insurance amount may be added if insurance is offered on the item. Insurance options must be configured in the shipping options in Tools > ecommerce Options > ebay Settings > Shipping. Step 8 Click on the photos tab to begin applying photos to your item. On the bottom right hand section of the photos screen, you may choose from one of the following options to add your images. If the button is clicked, the images contained in the folder specified as the Source Directory for Images will appear on the screen. The directory may be specified by clicking on Tools > ecommerce Options in the Liberty4 Inventory Module. Copyright 2010, Resaleworld.com, Inc. 130

131 If the is clicked, a browse for file dialog window will appear. This will allow you to navigate through your folders to locate the one containing your pictures. If the button is clicked, a screen capture utility will appear that allows you to connect your camera and capture pictures in real-time. The images will appear on the right side so that you may check to select each individual picture you wish to apply to your item. Copyright 2010, Resaleworld.com, Inc. 131

132 Note: In the past, Resaleworld has provided a list of cameras that had been compatible with the Liberty4 capture utility. However, with recent advancements in technology and enhanced screen capture applications being offered by most camera manufactures, another method is offered for screen capture. Regardless of the camera model being used, if the camera includes its own screen capture software, it is recommended that it be used instead of the Liberty4 screen capture utility. Both Liberty4 and your third-party screen capture application will need to be run simultaneously. You will need to ensure that the location where images are stored from your third-party capture application matches the Source Directory specified in Liberty4 under Tools > ecommerce Options. This will allow you to capture snapshots and have the images load into Liberty4 when the button is clicked. Step 9 When the images appear on the photo selection screen, double-click on each photo you would like applied to the item. Copyright 2010, Resaleworld.com, Inc. 132

133 When images are selected and moved to the Gallery section, they are renamed to the Item ID assigned by Liberty4 and saved to the directory where images are stored. If multiple images are used a letter will be added to the Item ID. For example, the filename to the images may be 1050A.jpg and1050b.jpg. Step 10 Click on the auction information tab to define additional ebay options. Step 11 Select the appropriate ebay online categories. Category options will be provided from the drop down menus. Copyright 2010, Resaleworld.com, Inc. 133

134 Step 12 Only if after selecting all ebay categories does the item specifics option becomes active, then addition item specifics may be applied to the item. The following dialog will appear to allow additional item specifics to be applied to the item. The corresponding item specific options displayed may vary based on the ebay categories selected. Copyright 2010, Resaleworld.com, Inc. 134

135 Step 13 Complete the general information section. Each option is explained in detail as you continue to read on. Please read before continuing to the next step. The duration option allows you to define how long you would like the auction to remain active on ebay. You may also specify a starting bid amount and set a reserve price that must be met by potential bidders before the item can be claimed by a winning bidder. If the buy it now option is selected then the item may be purchased at a fixed price without a required bid. You may also choose to enable the allow best offer option which allows potential customers to submit a best offer directly to you. ebay allows sellers to receive multiple best offers so that they may be reviewed prior to choosing the highest offer made. You may also specify a decline below amount so that only serious offers are submitted. If any submitted best offer is below the amount specified then the submitter would receive an offer declined notice in response. A dialog will appear so that a declined offer message may be created. Copyright 2010, Resaleworld.com, Inc. 135

136 The buy it now option will display the amount listed in the item price field. If chosen it will override the auction altogether. Per ebay policy, you cannot specify a Reserve Price when utilizing the buy it now or best offer options. If you place an amount in the starting bid field with no reserve price, but have the buy it now option enabled only the price of the item will appear on the ebay listing. The buy it now price is inherited from the amount entered into the price field. If the buy it now option is checked then the starting bid is ignored. The image below displays the result on how the listing would appear on ebay. Copyright 2010, Resaleworld.com, Inc. 136

137 If the buy it now option is not enabled then a starting bid and reserve price may be entered. The ebay listing results would appear like the following image. If the allow, Best offer option is checked and an amount is entered in the, Decline below field then the results would display like shown below. Copyright 2010, Resaleworld.com, Inc. 137

138 Note: if you receive the following error message: *TM* - Errors for Item : XXXX The Minimum Best Offer Price entered should not be greater than Buy It Now price. This means that the price on the item is less than the decline below price specified. The price on the example above was only $10.00 so the decline below amount cannot be greater than $ If your decline below amount exceeds the item s specified price, please make the necessary changes to continue. The ebay results for an item listed with a best offer option would appear like the image below. Important Notice: If an item is set to Buy it now only fixed price, it may be displayed on both ebay and your ShopRW.com storefront. This will depend on which recommerce plan you have signed up for and if you have chosen to display ebay auctions on your storefront under Tools > ecommerce Options > ShopRW.com Settings in the Liberty4 Inventory Module. A Buy it now item may be purchased through ebay and your ShopRW.com storefront. However, if the item was listed to ebay as an auction only with a specified starting bid amount, the item will still appear on ShopRW.com. The item will only appear as a thumbnail with an ebay logo above the item s image. When a potential customer clicks on the thumbnail from ShopRW.com, they will be directed to ebay so that they may place a bid on the item. Below is an example of how an ebay auction item would appear on the ShopRw.com storefront. Copyright 2010, Resaleworld.com, Inc. 138

139 Step 14 Review the Store category section if applicable. The Store Only option will allow you to define if the item will be listed directly through your subscribed ebay store or remain as an auction item. When this option is checked the item will be listed as a Buy it now item with a fixed price. The second option will allow you to upload your Liberty4 categories so that they appear as your internal ebay store categories. When a potential customer navigates to your ebay store, the same categories configured in Liberty4 may also be utilized on your ebay store. Provided below are some of our customer s examples. Copyright 2010, Resaleworld.com, Inc. 139

140 Step 15 Review and select optional ebay auction features. These options may be configured under Tools > ecommerce Options > ebay Settings > Features in the Inventory Module. It will be your responsibility to maintain the auction feature fee amounts by frequently visiting ebay fees help website. Step 16 The next option allows you to define which HTML template you would like to apply to your listing. Several templates are available and may be selected from the drop down menu. The button may be clicked to view how the auction listing template will appear on ebay. Some templates do offer a slide show feature that will appear on the template. Note: Images will not correctly display on the template preview window if Mozilla Firefox web browser is used to view the preview, unless an IE viewer add-on has been installed. For best preview results, please use Internet Explorer 6.0 or higher. Copyright 2010, Resaleworld.com, Inc. 140

141 All HTML auction templates are stored on the server s C:\RWD\ directory in a folder named AuctionTemplates. The auction templates may be customized by you and at your expense and is not in anyway covered under the standard Resaleworld support contract. Please consult with your web developer, local technician or the Internet for information on creating, modifying and enhancing HTML code. Step 17 After all options have been properly selected and/or entered, click the Finish tab. This section will allow you to set a quantity to list, delayed listing date and item to a ready status. Step 18 Click the Save button to save your changes. Any inventory entered and configured for ebay marketplace will upload during the next automatic synchronization. Copyright 2010, Resaleworld.com, Inc. 141

142 Manage ebay Inventory Auction Items Screen The Auction Items screen can be accessed from the Liberty4 toolbar. The Item detail for newly entered items will appear under the Ready tab unless otherwise specified. Not Ready tab screen might either be missing a price or an error occurred during the synchronization. Ready tab screen is where items marked as ready to list are held until the next automatic synchronization. Active tab will display inventory currently listed on ebay s marketplace website. Closed items have been purchased and are waiting to be paid and processed. These items may also come from expired auctions in which there were no winning bids. Completed tab screen will display items that have been purchased and processed. All Web Items tab will display all online related inventories. Copyright 2010, Resaleworld.com, Inc. 142

143 A search option is also available by column name. Click on the column header that corresponds to the data you would like to search by. For example, if you need to search by Item ID, click on the Item ID column header so that you may then enter an Item ID number into the search field. Note: If you are missing items please be sure that they are not being filtered by the Show only last amount of day s option. The show only the last filter is based on the item received date of the item. Manual Synchronize Regardless of which synchronization sequence option chosen, items may be manually synchronized by clicking on the synchronize button. Copyright 2010, Resaleworld.com, Inc. 143

144 As explained previously in the ecommerce Options section, the synchronization sequence may be defined by navigating to Tools > ecommerce Options in the Inventory Module. When synchronization occurs, a tab will appear on your Windows taskbar. This tab corresponds to the RWX Helper tool utilized to upload/download your items. The RWX Helper Client tab may be clicked to view the current status of the upload. View Log A log of each action occurring during the synchronization is created and saved for viewing if necessary. When an item is uploaded to ebay marketplace the following information should appear in your log file. The log file may be retrieved at any time by clicking on the View Log button found in the Auction Items screen. Note: The view log feature is commonly used to troubleshoot issues related to uploading items, orders and consignor transactions. Copyright 2010, Resaleworld.com, Inc. 144

145 Re-Listing Items Online auctions are a great way to sell items; however, they may not always be successful. In any case, if the auction is not successful, a Re-list option is available and acceptable by ebay. To re-list items click the Re-List Items button. The following screen will appear: Copyright 2010, Resaleworld.com, Inc. 145

146 Again, for items to appear on this list, they could not have sold on their first auction listing. Below is a sample of how the re-list screen would appear if any items met the criteria. Note: If an item is uploaded to ebay with a quantity and one item should sell, the entire listing would be moved to Closed or Completed. The item will not appear as a re-list item because one did sell. The item could be listed again as a new item. EBay s re-list policy only applies to items that did not sell any amount of quantity. A re-list option can not be performed on items listed with a quantity and had least one piece sell. Items may also be re-listed by right clicking on the item and selecting the relist item option. Copyright 2010, Resaleworld.com, Inc. 146

147 How to Remove Items from ebay To end a live auction or buy it now listing, right click on the individual item from the Auction Items screen and select the, End Listing Now option. A dialog window will appear that provides a synchronization log. The following message is true for items that have had their listing manually ended. In the sample log below, the number #1147 represents the Item ID number. Copyright 2010, Resaleworld.com, Inc. 147

148 View/Add Note to Item If necessary, notes may be added to individual ebay items. From the auction items screen, right click on the desired item and select to click View/Add Note. The following dialog window will appear. Adjust Column Layout View The column layout of the auction items screen may be adjusted by width and placement. To change the placement of a single column, first place the mouse cursor over the desired column header (preferably the column name) then press and hold the right mouse button until a bold vertical line appears on the screen. While keeping the right mouse button pressed down firmly, move the entire mouse from left to right until the bold vertical line appears at the location you would like the selected column to appear. Release the right mouse button to have the selected column remain at its new location. Copyright 2010, Resaleworld.com, Inc. 148

149 The width may also be adjusted for each individual column. Adjusting the width of columns can help free space so that more information may be viewed without having to use the scroll bars provided. To adjust the column width simply hover the mouse cursor over the right column header break until the cursor changes into a double arrow. When the mouse arrow changes to a double arrow, press and hold the left mouse button and move the mouse left or right to reach the desired width. Release the left mouse button after resizing the column width. Print List The print list option provides a printable version of the inventory list that appears on the ebay items screen. The report will provide the item number, received date, item name, BIN (Buy it now Price), duration, auction status, and disposition. Copyright 2010, Resaleworld.com, Inc. 149

150 How Items appear on ebay Online ebay Listing After adding your inventory to Liberty4 and synchronizing to ebay, auctions may then be previewed by right-clicking on a desired line item from the active items section on the auction items screen. Your default internet web browser will appear and direct you to the selected ebay listing. If you take a closer look at the listing details, you should find that the information entered for the item in Liberty4 appears throughout the ebay listing. Copyright 2010, Resaleworld.com, Inc. 150

151 The shipping amount shows $1.00 on the listing of the sample item. In Liberty4, the item s S&H (Shipping and Handling) amount was $1.00. The Item specifics applied to the item in Liberty4 will also appear on the ebay listing. Below is a sample of how the item specifics appear on ebay. Copyright 2010, Resaleworld.com, Inc. 151

152 The shipping and payment options chosen in Liberty4 will also synchronize and appear on the ebay listing. Keep in mind that the shipping options originate from the shipping profiles setup in Liberty4 Inventory Module under Tools > ecommerce Options > ebay Settings > Shipping. The payment methods made available on the listing must be first configured in Liberty4 Inventory Module as well under Tools > ecommerce Options > ebay Settings > General. Copyright 2010, Resaleworld.com, Inc. 152

153 The ebay listing auction template will also display a description, category, payment policy, and additional shipping information. Note: It is strongly recommended that you research information for best practices on listing items to ebay. It is the store owner s responsibility to have a thorough understanding of ebay s policies and procedures for selling and buying items on ebay. The Resaleworld Support department is not in anyway responsible for making its customers aware of any ebay marketplace updates, changes, or feature enhancements. Copyright 2010, Resaleworld.com, Inc. 153

154 ebay Fees Web Listing Fees ebay reserves the right to charge web listing fees to sellers. In most cases the fees are applied the moment items are listed on ebay via your auction account and due monthly or shortly after the ebay listing has ended. The money is normally debited from your bank or charge card on file with ebay. With regards to consignment items, web listing fees are always passed on and charged to the originating seller/consignor. This process can be easily automated by applying web listing fees to price code(s) in Liberty4. Please follow the steps provided below to configure automated ebay web listing fees. Open Liberty4 Inventory Module and click on Tools then Price Codes from the menu that appears. Step1 The price code maintenance dialog window will appear like shown below. Be sure to select the correct price code letter from the (Go to) drop down menu before continuing. Step 2 Copyright 2010, Resaleworld.com, Inc. 154

155 Next, click on the web listing fees tab #5. Step 3 On this next screen, listing fee options can be configured. Step 4 Each listing option available on this screen is explained further as you continue reading. Use Starting Bid as Price The starting bid field displayed during the item entry process under the Auction Info. Tab may be used as the price. If this option is checked, then the starting bid amount is treated as the price and used as the, inventory priced from amount when configuring fee amounts on the next step. Copyright 2010, Resaleworld.com, Inc. 155

156 Charge fees when* Item is added to Inventory If this option is selected, the associated fee will be charged to the seller/consignor the moment any item is saved to inventory with the corresponding price code. The fee assessment will appear on the consignor s account transaction screen. The fee amount will count against the consignor s total payable amount, thus possibly creating a negative balance that appears in red with a parenthesis. The transaction will be described as a web listing fee when viewed from the consignor s account transaction screen. Item is actually listed to a website The web listing fee can also be applied at the time the item is actually listed to ebay. This option is only effective if auctions are delayed for a period of days or weeks from the date the items were received. Recharge Fee when Re-listing Currently, ebay will not charge an additional web listing fee on an item not sold on the first listing attempt. This courtesy does not apply to items listed with a quantity where not all quantity sold. If this option is selected, then the same web listing fee can be charged a second time to the consignor. The item and Auction ID must remain the same and meet all ebay re-list requirements to properly synchronize. Charge ebay Reserve Fee If you specify that there will be a "Reserve" amount on one of your listings, ebay will charge 1% of reserve price (up to $100) of this amount to your ebay Seller ID. In order for Liberty4 to acknowledge this fee, you must follow these steps: First, make sure the Price Code you are listing this item with has a check-mark next to "Charge ebay Reserve Fee" (Tools > Price Codes) Second, the Web Item itself must have a defined Reserve amount entered on the Auction Info. tab during item entry. Third, once the item has successfully listed to ebay and becomes "Active" in Web Items, you will be able to refresh within the consignor's account on the "Transactions" tab and should see a "Reserve Price Fee" with the appropriate fee percentage deducted. Note: While Liberty4 allows you to turn the Reserve Fee on or off, ebay controls the percentage that is charged. If you have any questions regarding ebay Reserve Fees, contact ebay.com. Multiply Fee by Quantity Web listing fees can be charged to every individual item included and listed as a quantity. Please check ebay.com for more information about fees charged when listing items with quantities. Copyright 2010, Resaleworld.com, Inc. 156

157 This section will allow you to create or edit a web listing assessment fee range. Click the Add button to begin. Step 5 The following screen will appear so that an inventory max price amount and fee amount may be added in the specified fields. Step 6 Click OK to save your changes. The changes are quickly displayed on the price code maintenance window and will appear like the highlighted example shown below. Be sure to click the Save button to save all changes. Step 7 Copyright 2010, Resaleworld.com, Inc. 157

158 Final Value Fees Final Value Fees are charged only when an item sells on ebay. Just like web listing fees, all final value fees are passed on and charged to the originating seller/consignor. You will still receive an invoice from ebay directly, but the expenses can be recuperated form your consignors prior to paying them out. This fee is applied as a deduction to the consignor account only if the item sells. The final value fees in Liberty4 works exactly like ebay's graduated scale to ensure accuracy when estimating final consignment split amounts. As of 9/2009, ebay's Final Value Fees: If you wanted to configure Liberty's Final Value Fees to match ebay's, verbatim, it would look like the price code example provided below. Copyright 2010, Resaleworld.com, Inc. 158

159 A $100 item sold/processed via Order Manager generates a $4.81 Final Value Fee. 8.75% of the first $25 works out to be $2.19. The remaining $74.99 gets hit with a 3.5% Final Value Fee ($2.62). The FVF, grand total becomes $4.81. Note: The FVF is based on what the inventory is sold from, not priced. To create or edit final value fees, open the Liberty4 Inventory Module and click Tools then Price Codes from the menu that appears. Step 1 Next, be sure to select the correct price code from the drop down menu provided. Step 2 Copyright 2010, Resaleworld.com, Inc. 159

160 Click on the final value fees tab #6. Step 3 Specify a minimum and maximum fee to be charged as a backup. This option just ensures that enough or not too much is charged for final value fees to the consignor. Step 4 Click the Add or Edit button to begin making changes. Step 5 Copyright 2010, Resaleworld.com, Inc. 160

161 Enter a fee amount and inventory sold up to amount. Step 6 Click OK to save changes. The changes will immediately appear on screen like shown below. Click the Save button to save all changes. Step 7 Copyright 2010, Resaleworld.com, Inc. 161

162 Charge Fees Up-Front Certain ebay drop-off stores collect money up-front for certain fees that ebay charges - i.e., Reserve Fees, Gallery Featured, etc. To collect this money up front, you would want to follow these steps: 1. Launch the POS (Point of Sale) module. 2. Select the customer you wish to sell this fee to via the "Select Customer" button or by hitting "F9" on your keyboard. NOTE: If this Customer does not already exist, you can add a new account for them by clicking the "Add Account" button. 3. Once you select the account, you should now see this customer's name and account number in the "Customer" field at the top of the POS window. 4. Click on the "Fee" button or hit "F6" on your keyboard. Copyright 2010, Resaleworld.com, Inc. 162

163 5. When the "Select Fee" window appears, click on the fee you wish to sell to the customer NOTE: To create new Fee Types click on Setup > Maintain Fee Types from within the POS window. 6. In the "Enter Amount" field, type the dollar amount of the fee you wish to sell and then click OK. 7. Type in the amount of money the customer hands you. Copyright 2010, Resaleworld.com, Inc. 163

165 To view the fee that you have just charged your customer, you can open their account in Liberty4 Inventory and click on the "Purchases" tab. It also seems that certain ebay drop-off stores will credit or refund this money only if the item sells on ebay. If this is the case for your store, you can "automate" this. In Liberty4 Inventory Module: 1. Click on Tools > Price Codes. Copyright 2010, Resaleworld.com, Inc. 165

167 5. Type in the amount of the "deduction" you wish to credit the consignor back. Important: Instead of just typing 20 for a $20 deduction, type in (-20). You are now "deducting a negative amount" which in fact, is a credit! NOTE: $20 is only and example. Please enter the amount(s) that apply to your store's policy. 6. In the "for Inventory sold up to" field, enter NOTE: This is if you credit all of the money back across the board. You may only refund part of the money collected up front or you may have a very specific matrix as far as, "for items sold up to $100, credit back $5, for items sold up to $200, credit back $10, etc. 7. If you wish to only have 1 "line" of credits here, you can delete any other lines that are created 8. Once you click "Save," your Price Code should look something like the example below. Since the Price Code(s) process tabs 1, 3 & 4 only if the item is marked "Completed" in the Liberty4 Order Manager, the Client will not receive a credit back unless the item is actually sold and completed within Liberty4. Copyright 2010, Resaleworld.com, Inc. 167

168 Order Manager Order Manager Screen The Order Manager module is used to create and retrieve online orders. These orders may be tracked from the time of purchase to when the order is shipped and completed. Click on the Order Manager icon from the Liberty4 Inventory Module to begin using. The following screen will appear. Copyright 2010, Resaleworld.com, Inc. 168

169 Options Bar The options bar provides easy access to the following options: This option allows you the ability to create manual orders. The new order option should only be used by Liberty4 Trading Assistants users unless otherwise recommended by a Resaleworld support technician. The older versions of L4TA software did not come with a Point-of-Sale module, so if orders failed to download from ebay a manual order could be created using this option. Note: Manual orders should be performed through the Point-of-Sale module. If the payment type used is a credit card, the customer will need to provide their credit card information to you by phone or fax. Since manual orders for Liberty4 are processed through POS, the same tracking options are not available as they are for orders processed through the Order Manager. Please be sure to keep a record of any shipping information for manual orders if necessary. It is recommended that you continuously check for updates as these options may be enhanced on future versions of Liberty4. Orders may be marked as shipped at ay time by first selecting an order from the paid orders screen then clicking the mark shipped option. A dialog window like the one displayed below will appear so that a shipping method, service level and tracking number may be entered. Note: If the order is marked only as shipped it will be moved to the Shipped Orders screen. However, if the order is marked as shipped and completed then it will be moved to the Completed Orders screen. Copyright 2010, Resaleworld.com, Inc. 169

170 The print invoice option simply prints the selected order s invoice. You may also choose to print multiple orders by specifying an order date or order status on the dialog window that appears when this option is clicked. The delete option simply allows you to delete unpaid orders if needed. As a safe guard, paid, shipped and completed orders can not be deleted. If you attempt to delete any order outside of the unpaid orders screen, the following dialog window will appear. The refresh option may be used to update the display to reflect any recent changes made. For instance, if synchronization has recently occurred, the refresh button may be used to force the new orders to appear on the paid orders screen. The same applies to orders that have recently had the order status changed. Meaning, if an order that has been marked as shipped does not immediately appear under the shipped orders screen, the refresh button may be clicked to force the update so that the screen reflects the most recent changes. Manual synchronizations may be performed by clicking on this option. This will allow you to force orders to download at anytime if needed. Copyright 2010, Resaleworld.com, Inc. 170

171 For troubleshooting purposes, the view log feature may be used to view a log history of how many orders have been synchronized. Additional upload information is provided on the log to help specify exactly when an error may have occurred. The image below shows an example of how the log will appear. Search Options Orders may be found by multiple data types. For instance, if you need to search for an order by receipt, click on the column header labeled receipt then enter a receipt number in the search field. Your search results may also be narrowed by checking the option that allows you to specify how many days to search within. Note: Be careful with having this option enabled as it can easily filter orders from appearing and give the impression that they are missing or were deleted. Copyright 2010, Resaleworld.com, Inc. 171

172 Order Status Orders that are paid online will appear under the paid orders tab. These orders will be waiting to be marked as shipped and/or completed. The status to an order may be changed by first double clicking on the order s corresponding line item. A dialog window will then appear displaying all related information of the selected order. The order may be marked as shipped and have a tracking number applied to it. Marking the order as shipped will move the order to the shipped orders tab. Copyright 2010, Resaleworld.com, Inc. 172

173 If the order is also marked as completed then it will be moved to the completed orders tab. It is very important to remember that consignors will not be paid for sold items until the corresponding order has been marked as completed. This is to ensure that the consignor is not paid for the item(s) until it has been confirmed that the customer has received the order without incident. Resaleworld support strongly recommends orders are not marked completed until the order has been paid, shipped, and properly received by the customer. Order Detail Detailed information of orders is provided on the Order Manager screen. By simply clicking once any order that appears on the order list, the order s detail will appear on the bottom half of the screen. Every item on the selected order will appear in detail with price information and description. Copyright 2010, Resaleworld.com, Inc. 173

174 Notes on Orders Notes may be added to orders by customers during checkout or the store through the order manager. During the storefront checkout process customers will see the following screen which allows notes to be added on the order. The customer note added to each order along with all customer purchase information is downloaded to Order Manager when synchronization occurs. You may then view the notes by clicking on a desired order from the Order Manager screen. Copyright 2010, Resaleworld.com, Inc. 174

175 Notes on orders may be edited at anytime before the order is marked as shipped or completed. This may be done by double clicking on the order s corresponding line item. When the invoice dialog window appears, click in the note field to add additional notes if needed. Copyright 2010, Resaleworld.com, Inc. 175

176 Order Management Create Orders Should you need to create a manual order, you may do so by clicking on the New Order option on the Order Manager screen. This option provides the ability to create manual orders. The new order option should only be used by Liberty4 Trading Assistants users unless otherwise recommended by a Resaleworld support technician. Older versions of L4TA software did not come with a Point-of-Sale module, so if orders failed to download from ebay a manual order could be created using this option. Note: Manual orders should be performed through the Point-of-Sale module. If the payment type used is a credit card, the customer will need to provide their credit card information to you by phone or fax. Since manual orders for Liberty4 are processed through POS, the same tracking options are not available as they are for orders processed through the Order Manager. Please be sure to keep a record of any shipping information for manual orders if necessary. It is recommended that you continuously check for updates as these options may be enhanced on future versions of Liberty4. If a manual order still needs to be created in Order Manager, the following dialog will appear when the new order option is clicked. Copyright 2010, Resaleworld.com, Inc. 176

177 A shipping address may be added to the order by clicking on the change button. The next screen will appear so that a mailing address can be entered. After entering the customer s address, click the OK button continue. The shipping address section should then appear with the customer s address. Copyright 2010, Resaleworld.com, Inc. 177

178 Products and services sold may be added in the items section. Click the button to begin adding items to the order. The following screen will then appear so that an existing available item, already in inventory or service fee may be entered and added to the order. Click the button to continue. The screen below displays an example of the how the added item(s) will appear on the invoice dialog. Copyright 2010, Resaleworld.com, Inc. 178

179 Additional types of items or services may be added to orders as well. For example, delivery fees, insurance, and purchased gift certificates could be added from the drop down menu. If a fee option is chosen from the drop down menu then a price will need to be entered into the selling price field. Copyright 2010, Resaleworld.com, Inc. 179

180 ebay and your ShopRW.com website allow for multiple items purchased from the same customer to be merged under one shipment. If a customer buys multiple items from your ebay store and/or is the winning bidder on multiple auctions, their items may be merged into one order. To merge multiple items belonging to the same customer into one order, first open one of the customer s existing orders from the paid orders section. Next, click on the items section. button from the The following dialog window will appear so that additional order s belonging to the same customer can be merged. Click OK to continue. The additional charges to items and shipping will added to the order and the order total will be recalculated. Note: The asterisk that appears besides the price is to specify that the corresponding item is taxed. Copyright 2010, Resaleworld.com, Inc. 180

181 Payments can also be added by clicking on the corresponding button. The following dialog window will appear so that a payment type and amount can be quickly entered. Click the OK button continue. The payment type and amount entered will then appear on the invoice dialog window. Copyright 2010, Resaleworld.com, Inc. 181

182 A delivery type can then be specified. If shipped is chosen as the delivery type then a service level may be selected from the drop down menu. The next option will allow you to specify if the order should be taxable. A note may also be added to the order in case any special shipping or delivery instructions were provided by the customer. The last two options will allow you to update the order s status to shipped and/or completed. The status may be also manually updated by clicking on the drop down option provided at the top of the invoice dialog window. Copyright 2010, Resaleworld.com, Inc. 182

183 Note: Be careful when manually updating the status of orders to shipped or completed without entering a tracking number if one is available. Keeping a record of all tracking numbers for shipped items is good practice and may be used to assist customers with lost shipments. Update Orders Orders may only be updated before they have been marked shipped and/or completed; so be very careful when creating manual orders or updating existing orders from the paid orders section. To make changes to orders simply double click on the corresponding line item of an order. The invoice dialog window will appear for the order selected. Once the order detail screen appears, additional items and payments can be added to the order. The order s status can also be updated and marked as shipped and/or completed. Copyright 2010, Resaleworld.com, Inc. 183

184 Refund Orders To refund orders in through Order Manager, first click on File then Refund Order from the menu. A new order invoice will appear on screen. Next, click on the button in the Buyer/Ship To section and then select or enter the customer who originally purchased the item(s) to be refunded. Step 1 Step 2 Copyright 2010, Resaleworld.com, Inc. 184

185 After entering the customer s information, click the button to continue. The next section labeled Items will allow you to enter the item(s) to be refunded. Click the button to enter the item(s) being refunded. The next dialog will appear so that items may be entered using the account dash item number format (Example: (18-7)). If additional payments need to be refunded due to item fees, delivery fees, misc. fees etc. that had been charged on the original order please click on the button in the payments section. Copyright 2010, Resaleworld.com, Inc. 185

186 Be sure to select the same payment type that was used during the original sale unless another payment type will be used to credit the customer back for the refunded items. Click Next, click the to continue and return to the order detail screen. button to save your changes. Note: You will not need to specify a delivery type as these steps focus only on refunding an order to place the item(s) back into inventory to make them available again. The screen shot below will show the item s status and sale history from the consignor s account inventory screen. Copyright 2010, Resaleworld.com, Inc. 186

187 The customer s account purchase screen now shows the following information. Important Notice: If the customer paid by using Paypal or some other credit card processing company, you will need to use the respective refund feature provided by them to refund the money back to the customer. When refunding orders, the Order Manager is only used to return item(s) back to inventory and simply track money refunded. Print Pick List Orders may be printed at any time by clicking on File then Print Picklist from within the Order Manager screen. Copyright 2010, Resaleworld.com, Inc. 187

188 The following dialog window will appear. Filters are provided so that specific or multiple orders can be printed. You can also update the selected order s status by checking the box provided and selecting a new status from the drop down menu. The Print Current Order Only option refers to the order currently selected and highlighted on the Order Manager screen. Copyright 2010, Resaleworld.com, Inc. 188

189 Restocking Fees Restocking fees may be charged to customers for refunded items; however it is recommended that your return policy clearly states that a restocking fee may be assessed if an item(s) is returned to the store. Before you can apply restocking fees, the order must have first been completed in Order Manager so that the fee can be assessed when a refund is performed. Before a restocking fee can be applied, a transaction type named, Restocking Fee should be created. To create a new fee type, click on Tools > Maintain Fee Types in Order Manager. Click the button on the dialog window that appears. Copyright 2010, Resaleworld.com, Inc. 189

190 In the description, type Restocking Fee like shown in the image below. Note: In most U.S states, you will need to select a non-taxable tax type for fees unless otherwise specified by your state and local government. If you do not have a non-taxable tax type available, please create one by navigating to Tax Codes from the Tools menu in the Liberty4 Inventory Module. After entering a description and selecting a tax type, click to continue. The next step requires that a refund order be created. Click File then Refund Order from the menu within the Order Manager. Copyright 2010, Resaleworld.com, Inc. 190

192 Click the button again. This time click on the drop down arrow and select the restocking fee option from the menu and enter the amount of the restocking fee before clicking the button. Copyright 2010, Resaleworld.com, Inc. 192

193 The difference to be refunded will be automatically calculated on the invoice. Click the Save button to save your changes and complete. Note: This procedure will not refund money back to the customer. The actual refund and restocking fee assessment will need to be performed through PayPal or the refund feature provided by your credit card processor. The instructions provided above are performed in Order Manager to help track refunds and return items back to inventory. Any money received for restocking fees will appear under All Other Fees on the End of Day Sales Detail report. Copyright 2010, Resaleworld.com, Inc. 193

194 Tools The Order Manager module offers tools that can be used to define default options for printing and ing. Additional maintenance features are also available so that multiple online fees and payment types can be created and edited. Options Order Manager Options can be configured by clicking on Tools > Options. Copyright 2010, Resaleworld.com, Inc. 194

195 The options screen will then appear like shown below. General Track Customer Purchases The first option available is Track Customer Purchases. Having this option checked simply ensures that an account is created for customers that purchase your products online when an order is created and downloaded to Liberty4. The account is created using the contact information provided by the customer during the checkout process. Customers that have accounts can have their purchases tracked so that accurate sales reports be generated for accounting. Invoice Settings The next set of options allows you to define which printers and options to use for printing invoices, labels and credit card receipts. Copyright 2010, Resaleworld.com, Inc. 195

196 Item Detail This last section offers the ability to specify what information you would like included on your printouts. Connection This section allows you to define what type of connection you will be using to synchronize orders between your computer and the internet. If you are using cable or DSL (Digital Subscriber Line) then please select, Use LAN Connection. Although Dialup is an option it may not be sufficient for synchronizing items and orders. Connection failure and/or time out errors may occur when trying to synchronize. Settings Your settings may be entered into this section so that marketing , item list s and item status s may be sent via Liberty4 to your customers and consignors. The SMTP server address, port number and login information must be provided to you by your internet service provider or network technician. Copyright 2010, Resaleworld.com, Inc. 196

197 Maintenance The Order Manager provides options that allow you to create and edit fee types, payment types, shipping services and payment mappings. Each feature is explained further as you continue reading. These options are global and only need to be configured once. Changes may be made at any time to these options to reflect desired results. Each option is further explained as you continue to read the following sections. Copyright 2010, Resaleworld.com, Inc. 197

198 Maintain Order Status List This feature allows you to create additional status sections for Order manager. Although the use of this feature is completely optional, it can come in handy should you find the need to organize or manage your orders differently. In the examples below, I created a new status by first clicking the Add button then labeling the new status to, Awaiting Customer Response. Step 1 Step 2 Step 3 Step 4 Copyright 2010, Resaleworld.com, Inc. 198

199 Results Orders can now be updated to an Awaiting Customer Response status. This is done by first double clicking on an order to view the order s detail screen. When the order dialog window appears, click on the status drop down arrow. When the status menu expands, choose your new order status option from the menu. Copyright 2010, Resaleworld.com, Inc. 199

200 Click the button to save your changes. The order will then appear under the new status section like shown in the example below. The same steps may be repeated to reverse the order status. Maintain Fee Types Additional fees may be created and applied to orders to help cover any additional expenses. Additional store expenses may involve, but are not limited to services required for the item(s) to be shipped, delivered or picked up. This next feature allows you as the store to create your own fee type(s) so that they may be applied to orders when needed. Click on Tools from within the Order Manager module. Copyright 2010, Resaleworld.com, Inc. 200

201 The following dialog window will appear. Click the button to continue. Another dialog window will appear so that a new fee type can be created. Type the name for your new fee type in the specified field and select an appropriate tax type. Copyright 2010, Resaleworld.com, Inc. 201

202 Note: In most U.S states, you will need to select a non-taxable tax type for fees unless otherwise specified by your state and local government. If you do not have a non-taxable tax type available, please create one by navigating to Tax Codes from the Tools menu in the Liberty4 Inventory Module. After entering your information, click on the button to continue. The new fee type will now appear on the maintain fee types dialog window. Click the button to complete. To apply the new fee to orders, first double click to open an order from within the Order Manager then follow the steps shown below. Step 1 Step 2 Copyright 2010, Resaleworld.com, Inc. 202

204 Results If additional fees are added to the order, be sure to add additional payments when received so that the total due amount reflects that is has been paid in full. To add additional payments to an order, click the Add button on the payment section. On the dialog window that appears, select a payment type and enter any additional amount received by the customer. Click OK to apply your payment. Click the button to save all changes to the order. Copyright 2010, Resaleworld.com, Inc. 204

205 Note: When a green check mark appears next to the total due amount, it indicates that the total amount due has been paid in full. When fees are applied and paid on completed orders, the amount of income received for the customized fee will appear on the End of Day Sales Detail report. See below for an example of the transaction detail that appears on the sales detail report. The sales detail summary section of the End of Day Sales Detail report will also show the amount received on all customized fees under All Others like shown below. Copyright 2010, Resaleworld.com, Inc. 205

206 Maintain Shipping Services Although Liberty4 already offers a list of shipping services to choose from additional services may be created and applied to orders. To create your own shipping service, click on Tools and select Maintain Shipping Services from the menu that appears. Step 1 Step 2 Step 3 Step 4 Copyright 2010, Resaleworld.com, Inc. 206

207 Results Click the button to finish. The new shipping service will now appear as an additional option to choose from when selecting a service type on the order detail screen. To apply the new service level, simply open an order from within Order Manager and click on the drop down arrow on the service level field to make your selection. Click Save to save your changes and finish. Step 1 Step 2 Copyright 2010, Resaleworld.com, Inc. 207

208 Maintain Payment Types Additional payment types can be created from within the Order Manager. This feature is optional, but it can be utilized to create customized payment types if needed. For example, if you have created your own money like store bucks, then a new payment type labeled store bucks can be created and used as a form of payment towards purchases. To create new payment types, click on Tools then Maintain Payment Types from within the Order Manager. Click the button to begin creating your new payment type on the next dialog window that appears. Copyright 2010, Resaleworld.com, Inc. 208

209 On the next window, type the desired name of your new payment type in the specified description field. Also make sure that the Active checkbox is checked before clicking OK to continue. Note: Leave the Credit Card and Debit Card check boxes unchecked unless otherwise specified by Resaleworld support or your credit card processor during initial software setup. The new payment type will appear on Maintain Payment Types dialog window after clicking OK. Copyright 2010, Resaleworld.com, Inc. 209

210 To apply a payment to an unpaid order using your new payment type, double click to open an order from within the Order Manager screen. When the order detail screen appears, click on the corresponding Add button like shown below to begin entering a payment using your new payment type. Step 1 Step 2 Step 3 Copyright 2010, Resaleworld.com, Inc. 210

211 The payment will then appear on the order detail screen like shown below. Note: When a green check mark appears next to the total due amount, it indicates that the total amount due has been paid in full. When the order is paid in full it is then moved to the paid orders section. Copyright 2010, Resaleworld.com, Inc. 211

212 Maintain Payment Mappings By default, the credit card and PayPal payment types are mapped to Web Sale. If you left the credit card payment type mapped to Web Sale, then when a customer pays using a credit card online the payment is applied as if the Web Sale payment type in Point of Sale was used. To avoid confusion, we recommend leaving the payment mappings set to default unless otherwise specified by a Resaleworld support technician. Copyright 2010, Resaleworld.com, Inc. 212

213 Event Manager The Event Manager is a tool you can use to build tasks that will automatically queue and send s to designated recipients when you synchronize. You can configure the Event Manager to scan for specific event statuses so that when an item or order accomplishes a specified task an event is created and an is sent. Event Manager can be configured to create tasks for both Web Item and Order Manager Status changes. It can basically be configured to monitor Web Item status changes to generate s for the seller or consignor when either an item s or order s status has been updated. Order status updates can also be ed to sellers and/or buyers when configured in the Event Manger. Web Item Tasks - (To Seller): Active, Closed, Error, Not Sold on Re-list, Paid, Ready, Re-list? & Re-listed. Order Manager Tasks - (To Seller or Buyer): Completed Orders, Shipped Orders, Unpaid Orders & User-Defined tabs/statuses. Create Status s Add & Edit To create a new task, first click to open the Event Manager from the Liberty4 Inventory Module. Copyright 2010, Resaleworld.com, Inc. 213

214 Next, determine which type of task you wish to create - Web Item task or Order Manager task. Click the button to continue. The next dialog screen will appear so that you can specify if this is a Buyer or Seller action. Select the "status" you would like the Event Manager to look for, i.e., Active, Relist, Unpaid, Paid, Shipped, Completed etc. Copyright 2010, Resaleworld.com, Inc. 214

215 Click OK to continue. Enter a "Reply To" address (without this, s will not be sent). You may also type a "CC" or "BCC" address, if you wish to copy another address for this task (i.e., if you want a "receipt" for your records/archives) Enter a "Subject" in the specified field. Copyright 2010, Resaleworld.com, Inc. 215

216 templates are already provided, but you may click 'Edit' to add or change the body for your message The following HTML editor window will appear. This screen will allow you to edit the formatting of your as well as add merge fields so that desired information can be auto populated into the , i.e., tracking number, Auction ID, order number, receipt number, order status, etc. Click OK after making your edits to save changes. Your task has now been created and the next time an item reaches the specified status, an event will be created and an will be queued to be sent. Copyright 2010, Resaleworld.com, Inc. 216

217 Important Notice In order for s to be sent to Consignors, their account must have a Primary Address and the "Receive " option checked. The Receive option may be located under the Information tab (#6) or Add'l Info tab (#7). Copyright 2010, Resaleworld.com, Inc. 217

218 Reports Auction and recommerce report are provided in the Reports Module and be viewed at any time by clicking on the reports icon button from within the Inventory Module screen. Auction/reCommerce When the Report Module window appears, click on the Auction/reCommerce report category. The category will expand to display four available reports. Auction Sales This report will provide sales information such as date sold, price sold, gross due and current item disposition for closed auctions. Auction Status This report will display the current status information for active and closed auctions. Order Detail This report provides all order information with header and related detail. Order Pick List This report shows all orders which have been paid and need to be shipped. Copyright 2010, Resaleworld.com, Inc. 218

220 Appendix B Technician s Notes If you are having difficulty in trying to synchronize Liberty4 with recommerce, please troubleshoot the following: Please check your internet connection to be sure your system is online. Temporarily disable windows firewall then try to synchronize again. Turn off any third-party security software to test. (Norton and Norton 360, MacAfee, AVG, Kaspersky, Trend-Micro, Pc-cillin, PC Doctor, Microsoft Essentials, Eset 32, and Microsoft Windows Defender) have been known to cause issues with Liberty4 if not properly configured. Please disable all packaged features and attempt to synchronize again. If this repairs the problem, please ensure that all Liberty4 applications are excluded from being blocked by your security program. Please contact your security software vendor for assistance with configuring your anti-virus program. Although wireless connections will work most of the time, Resaleworld does NOT recommend that this type of connection be used. Our support department does receive numerous calls from customers that experience several connection issues with wireless networks. So, again, please stay away from this type of connection if you can help it. Please check to ensure that all necessary information is correctly entered in Tools > ecommerce Options. If your Resaleworld registration information is not entered, you will not be able to properly synchronize. All registration information is provided via immediately after you first register for recommerce. If you have not received your welcome , please call Resaleworld and ask that another copy be ed after confirming your address on account. Should you still have problems synchronizing, please contact Resaleworld at for further assistance or search our message board by typing one of the following phrases in the search field, synchronize failure, synchronization, sync failure, connection failure, broker account error and upload error. You will need to first register to utilize the message board. If you haven t registered already, please visit the following link to get started. Copyright 2010, Resaleworld.com, Inc. 220

221 Appendix C Additional recommerce Features The ShopRW.com recommerce service may be customized to offer additional features or modules. By default, some of these features may be disabled and not made available until you first contact Resaleworld support and submit a request. Once your request has been reviewed, changes may be made to your ShopRW.com website to make the additional features requested available. Such features include, but are not limited to Best Sellers module, Newsletters module and Google Analytics Tracking integration. Features that are blocked and only accessible by Resaleworld support are configured like so to ensure that undesired or damaging changes are not made to your website accidentally. Support is only one phone call away, so if you feel the need or require adding enhancements covered by Resaleworld, please let us know. Copyright 2010, Resaleworld.com, Inc. 221