Change Management for IT Centralization Strategy. Seoul Metropolitan Government Information System Planning Bureau

Transcription

1 Change Management for IT Centralization Strategy Seoul Metropolitan Government Information System Planning Bureau

2 Contents I. Introduction II. IT Strategy of e-seoul III. Enterprise Architecture IV. Change Management V. IT Centralization Projects

3 Introduction SMG e-government Overlook SMG e-government Services SMG s Resources SMG s IT Organization Seoul Informatization Level Challenges

4 e-government Overlook 1 st -elected Mayor 2 nd -elected Mayor 3 rd -elected Mayor Strategy Support the business process Introduce the e-government service Civil service enhancement oriented IT Centralization Information System Batch System On-line System :Tax, HR, etc. Open System e-hr, e-car, Internet portal Home page,e-tax, G4C IT Infra. Client/server Introduce Internet Internet Focused Data-center e-seoul Net IT Org.& People Computer & Information Center Information Planning Division Introduce the first CIO (Information System Planning Bureau) Stabilize the CIO Centralized IT Organization Present

5 SMG e-government Services The e-government overall level of Seoul Metropolitan Government (SMG) is on the transaction stage, and partially evolving into the transformation stage. Civil Information Services Local Economy Vitalization Implementation of Intelligent City, Seoul Urban Infrastructure Information Services Support & Management Services

6 SMG s Resources Personnel personnel (SMG) personnel (Districts) Information System Back Office Systems - 90 Front Office Systems IT Infrastructures Servers - 30 Server Rooms - e-seoul Network * Back Office Central Government Seoul Metropolitan Government Electronic Authorization System, EDMS Admin Info. system Urban Info. System Information Communication Infra Capacity to drive Informatization Related organizations e- Seoul Front Office Central Government Website Seoul Metropolitan Government Website Information offering Civil Application service Local tax payment Electronic transaction Citizen s Participation Related Websites Seoul Information Potal Interface C I t i z e n * SMG-owned Super Highway Network connecting 36 organizations (SMG, 25 District Offices, City Council, Central government, etc.)

7 IT Organization SMG s IT organization is semi-centralized model that has a central IT organization with semi-independent agencies Information System Planning Bureau - Central Information Service Organization - Strategic IT planning and budgeting on overall municipal level - Application Development & Maintenance - System and Network Operation (2 Main server rooms and Control Center) Semi-independent Agencies - Application Development & Maintenance - System Operation (28 Server rooms)

8 Seoul Informatization Level Seoul has already reached the mature level of city informatization enough to develop a worldclass e-government Internet User : 66% Broad band access of Internet: 83% Household PC ownership : 89% Mobile phone User: 92% Intelligent City, Seoul Household TV ownership : 116%

9 Challenges Citizen s need - More complex and faster, one-stop e-government services which covers multiple bureaus - More stable and ceaseless service level IT Cost - Total Cost of Ownership (TCO) grew rapidly. Especially the proportion of maintenance cost jumped up. - Economies of Scale IT Capabilities on municipal level - Role and Position of IT, as a driver and enabler of e-government services - Professional knowledge and skills of IT personnel

10 Challenges (Cont d) How to overcome these challenges? Perspective of IT Strategy - Enabling and driving e-government business strategy Technical Paradigm - Overcome the limitation of Decentralized Model Methodology - Model & Process Change Management

11 IT Strategy of e-seoul IT Vision and Objectives SMG s IT Strategy Scope of IT Centralization

12 IT Vision and Objectives SMG s IT vision and direction leads and supports the SMG s Policy Focus An Economic Metropolis comfortable to live in, Creation of the Miracle of Seoul IT Vision - World-best Intelligent City satisfying all citizens (Implementation of Intelligent City Seoul) Objectives - Select objectives covering four directions : Civil Information Services, : Local Economy Vitalization, : Urban Infrastructure Information services, : Support & Management Services - Craft Seoul IT Master Plan ( )

13 IT Strategy IT Centralization as a basic and core strategy - Comprehensive IT Strategy supporting IT Vision and Objectives, eventually the municipal policy focus and strategy Implication - Pursue the e-government service on the citizen s perspective rather than supplier s perspective - Deliver the cost-effective IT service and enhance the IT Capabilities - Change of e-government model: from Decentralized Model to Centralized Model

14 Scope of IT Centralization IT Infra, Hardware, Software Application System Process and Methodology People & Organization Strategy

15 Enterprise Architecture Enterprise Architecture Overview SMG s e-government Model

16 Enterprise Architecture Overview Objective - A guideline and blueprint for SMG s IT centralization strategy Constitution Business Architecture Enterprise Architecture Planning & Modeling IT Asset Management System IT Governance Structure &Process Operation Management

17 SMG s e-government Model Civil Life Civil service Industry Business Areas: 3 Culture Welfare & Woman Environments Industry Line of Business: 16 Function: 84 Urban Infra. Urban Planning Housing Fire Disaster Construc -tion Traffic Support & Management Planning & Evaluation Information & Communica -tion tion Public Information & Relation Audit Inspec- Human Resource Finance Administration

18 Change Management Committee on IT Centralization Centralization Task Force Program Management

19 Committee on IT centralization Top-level decision-making committee on IT centralization - Direct the change management process on the whole municipal level - Resolve the issues on organization and people Organization - Chairman: Vice-mayor - Members: Director- Generals of bureaus - Working-level task force: Director for Information System Division

20 Centralization Task Force Working-level organization for centralization execution - Craft the centralization strategy - Centralization Program Management Office - Execute the major centralization projects directly: Enterprise Architecture, Data Center, etc. Organization - Director : CIO - Members: Managers of centralization projects

21 Centralization Program Management Position: Centralized Management Office Function: - Accountable for overall centralization projects - Plan and Schedule the projects - Check and monitor the status: Report to CIO - Coordinate and Cooperate the centralization projects Program period: 2003 ~ 2004

22 IT Centralization Projects Data Center Project SMG s Internet Portal IT Governance Process Organizational Restructuring

23 Data Center Project Integration of scattered server rooms Enhance the IT resource management and system operation in a cost-efficient manner - Standard operating procedure Take an advantage of existing IT Infrastructure - Building: Electronic Information Management Office - Network: e- Seoul Net (SMG- owned Information Highway) Status: Under construction - Starting Date: Jul Due date: Feb. 2004

24 SMG s Internet Portal Portal of SMG e-government - Consolidating 90 organizational homepages Integration of each organizational Internet homepage into single portal Enhance the contents and operation of civil service Standard operating procedure Status: Under Construction (Complete first stage) - Starting Date: Apr Due date: Jan. 2004

25 IT Governance Process Enhance the management process of a new IT project - Strengthen the scope management - Consult IT projects from the planning stage Reduce the risks during the entire life cycle of a project Clarify the Process, Role and Responsibility Status: Finished - Starting Date: Apr Due date: Jul. 2003

26 Organizational Restructuring Reorganize the IT organizational structure - Reflecting the centralized IT environments such as data center construction Strengthen the strategic planning function of SMG s e-government Enhance the professional IT capabilities Clarify the role and responsibility of CIO Status: Undergoing - Starting Date: Feb Due date: Jun. 2004