HR Analytics. Taking the guesswork out of decision making. kpmg.com/in

Transcription

1 HR Analytics Taking the guesswork out of decision making kpmg.com/in

2 Helping successful leaders make smart decisions Are you drowning in a sea of data? Does each data point seem to tell a different story? Can you join them together to get valuable insights? Look no further Several studies have demonstrated that companies using HR Analytics are more likely to achieve high performance than organisations that do not. Such results are simple, yet can be definitive testaments of the power of HR Analytics. HR Analytics empowers organisations with a crystal clear Capability driven performance in your organisation view of people performance. It not only helps to establish performers but also, critical positions for driving a company s success. These insights can serve as a starting point for creating an organisation culture of high performance that is genuine for clients, employees and leaders alike. People Performance Analytics Distribution of customer engagement and sales performance Non-performer Customer Engagement Sustainable sales Sales Performance Helps provide an analysis of highperforming and non performing teams. Identify the optimised organisation that delivers business performance through: An effective mix of roles The right staff demographics Improved workforce planning and deployment Recruitment and retention of the right talent Better employee engagement and lower attrition Appropriate training. Source: HR Analytics framework The KPMG in India s HR Analytics solution helps clients generate meaningful and actionable insights across five key talent areas, the 5Cs: cost, capacity, capability, connectivity and compliance. The KPMG in India s HR Analytics solution combines disparate data sets within your organisation, such as payroll, benefits, absence, engagement results, customer experience and sales. It brings your management information to life around the five key talent areas (5Cs) and enables you to monitor the direct impact that the changes are having on the overall performance of your organisation. Source: HR Analytics framework

3 Our value proposition 01 Proven methodology Our HR Analytics solution takes a holistic business led approach to people management, focussing on creating a high-performing organisation. Each component of the 5C framework seeks to provide actionable analytics. Armed with these insights, leaders would be able to make better and faster decisions. Our methodology to HR Analytics also provides a deep dive analysis of each sub-functional area staffing, learning, performing, rewarding and organising. What are the key roles in our business? How do we ensure we attract/retain the right talent particularly where there are shortages of supply/skills required? Capability Risks associated with building the skills an organisation needs to compete now and in the future the breadth and depth of skills and capabilities. Cost Risks relating to higher cost of recruiting and retaining talent and the ability to afford the overall cost of the workforce Learning Staffing Are we getting an effective return on our total cost of employment? Which areas should we focus on to reduce our total cost of employment whilst improving productivity? Organising Connection Risks relating to top talent becoming disengaged and risk of talent related processes cannot be sufficiently integrated. How do performance and reward complement each other to increase employee engagement? How can we improve collaboration/ innovation across our business to increase efficiencies? How do we structure our workforce to reduce inefficiency and excess resource? Is our organisation structure lean and effective? Can technology help us to achieve this? Capacity Risks around the succession into critical roles and retention of critical people and teams. Performing Rewarding Compliance Risks relating to employee behaviour, regulations and laws. Do our policies and processes provide our employees with sufficient support to comply with regulation and legislation? Do our people understand what is required of them and have the knowledge and capability to comply? Source: HR Analytics framework Understanding your organisation HR Analytics is changing the way the world works. The organisations which apply evidence-based insights in managing their workforce today, and planning for the future, should get ahead of the game. Organisation cost charts Traditional organisation charts show reporting relationships. However, organisation charts can help the business assess the cost centres and the revenue generators within the business. Impact: The visual gives a bird s eye view of how cost stacks up across functions. It captures not only the reporting relationships but also the team cost. At a glance, the business leaders are able to visualise the centres that add value and the centres that present opportunities for efficiency. CEO 1.78K Sales 403 Marketing 179 Manufacturing 570 Finance 109 Operations 249 HR Brand Drug 2 Brand Drug 1 Distribution Production Financial Controler Management Accountant Procurement Compliance HR South HR West Source: Acumetric Global Solutions Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant 59 Administration 89 IT 89 HR North 9 Asst. to HR Asst. HR Asst. HR Asst. HR 9 HR Best Practice Asst. HR Asst. HR Asst. HR

4 Holistic view of performance across the workforce At KPMG, we look to identify opportunities for workforce cost reduction without impacting compliance, engagement and customer relationships. Sunburst - peeling the layers around performance Sunburst depicts the performance distribution of a team. The visualisation has the senior most team member at the centre and each subsequent concentric circle depicts the next reporting layer. The greens indicate high performers, whites indicates average performer, ambers indicates low performers and reds indicate bottom performers. CIO Impact: The Sunburst diagram gives a snapshot of where the talent risks and challenges lie. The distribution matrix across the organisation can be visualised and L4 (four levels from the top) is better performing as compared to L2 or L3 in percentage terms. This may help build a case for leadership assessment and development. The Sunburst would highlight quick wins for development and rationalisation. Source: Acumetric Global Solutions 02 Experienced professionals Our team has a mix of astute business experts, HR experts with PhD in strategy, masters of business administration and master of sciences in human resources, as well as analytics experts and data scientists holding master s degrees in business analytics, applied statistics, technology and quantitative economics. Our experts bring a deep understanding of business and people issues and are able to cut through the complexity of big chunks of data. We offer bespoke services to help achieve your objectives and deliver the value you expect. Statistics-18% Technology-20% Others(PHD, Energy)-4% Statistics-18% Technology-20% MBA-30% Finance-10% Others(PHD,Energy)-30% Economics-18% Finance-10% 03 Value-add services We can add value by providing superior Human Resource experts and analysts who not only drive the analytics function but help you decipher and solve your talent needs. Further, we manage the technology behind analytics giving you an uninterrupted supply of insights through your own data. Our HR Analytics offering focusses on providing immense engagement value by saving on the cost of getting licences for various analytical tools such as Statistical Analysis System (SAS), IBM Cognos, Tableau Software, TIBCO Spotfire, Revolution Analytics, IBM SPSS Statistics, Microsoft SQL Server, QlikView Business Discovery, Google Analytics, IBM Unica, Oracle Business Intelligence Foundation Suite, Apache Hadoop, etc.; being an inclusive solution, we help you free up resources and time to get things done using our infrastructure and expertise.

5 04 Building a predictive matrix Standard, traditional HR metrics provide a restricted view of talent effectiveness, doing little to uncover the potential value the data has to offer. Our HR Analytics solution goes beyond this, using sophisticated and predictive HR metrics to shed light on the not so apparent connections and barriers within your workforce that have significant commercial impact. 04 Predictive metrics Ability to predict commercially-significant outcomes Fully-automated Enable manager direct-access to key data. Potential commercial impact 02 Ad hoc 03 Standard HR metrics Consolidated data Tracking a few key metrics Basic automation Incorporate market data Expand range of metrics covered. Business-aligned data Wide range of data reported Clear understanding of company/industry trends Express results in business terms(e.g.revenue generation). 01 Dispersed data Irregular reporting Minimal automation Understand business people data requirements Establish standard metrics catalogue. Sophistication of HR matrix What s in it for you? Our holistic model and approach helps ensure addressal of your people and performance issues. The pragmatic approach takes into account the critical aspects of the five key talent areas (5Cs), thus highlighting areas of improvement and capacity enhancement. Measured cost controls Engaged workforce Platform for evidencebased modelling and decision making Agile and flexible workforce We know that as an organisation, you could encounter some of these practical challenges: Cost pressures, limited leadership capacity, ineffective engagement with workforce, non-compliance to policies, inept capabilities. Top line growth opportunities

6 Client service board Nishchae Suri People and Change KPMG in India Nishchae Suri is the of People and Change practice for KPMG in India. Prior to joining KPMG, Nishchae was working with a leading global HR consulting firm as its managing director and CEO. He brings over 18 years of rich experience in the areas of leadership development, talent management & insights, HR transformation and strategic rewards for large global and Indian multinationals in over 25 countries. Nishchae is the President for the National HRD Network in Delhi & NCR and also a member of CII s National HR Council. Amit Khanna Data Analytics KPMG in India Amit Khanna is the of the Data Analytics practice for KPMG in India. Prior to joining KPMG, Amit was working as the head of Analytics for a leading management consulting firm. He has over 18 years of experience across organization restructuring, strategy development, performance management, business plans and analytics & IT. Amit has been named among the top 10 most influential analytics leaders in India by the Analytics India Magazine. Rahul Ghatak Co-Founder & COO Acumetric Global Solutions Rahul Ghatak is a co-founder and COO for Acumetric Global Solutions. Prior to joining Acumetric Global Solutions, Rahul was working as, Human Resource for Capita India. He has over has over 19 years of HR domain experience across MNCs and Indian conglomerates straddling diverse sectors. Rahul was bestowed with the HR Professional of the Year (2010) Award by Employer Branding Institute at World HR Congress event. About KPMG in India KPMG in India is the Indian member firm of KPMG International Cooperative (KPMG International). Established in September The Firm operates from 11 offices across Ahmedabad, Mumbai, Pune, Delhi, Noida, Kolkata, Chennai, Chandigarh, Bengaluru, Hyderabad and Cochin. The Firm has rapidly gained industry prominence and is served by over 300 Partners/ s and over 7,000 professionals, grouped by industry focus. Our global approach to service delivery helps provide valueadded services to clients. We offer our clients a full range of services including financial advisory, governance, risk and compliance, information technology advisory, tax and regulatory services. We offer over 100 solutions that are tailored to meet client and market demand. Our differentiation is derived from rapid performance-based, industry tailored and technologyenabled business advisory services delivered by some of the leading talent professionals in the industry. About Acumetric Global Solutions Acumetric Global Solutions is the tool partner for HR Analytics with KPMG in India. Acumetric Global Solutions, specialises in HR Analytics, organisation design and workforce planning. It was registered in India as a Private Limited Company in In 2014, Acumetric Global Solutions was appointed as Community Partner and License Distributor for India, Sri Lanka, and the Middle East by Concentra U.K., the owners of the HR Analytics cloud based software, OrgVue. KPMG in India contacts: Nishchae Suri People and Change T: M: E: [email protected] kpmg.com/in Amit Khanna Data Analytics T: M: E: [email protected] The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation KPMG, an Indian Registered Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved. The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. Printed in India.