Exhibit 1 Solicitation Inquiries and Responses. (1) Must we have an office in Florence, Arizona?

Size: px
Start display at page:

Download "Exhibit 1 Solicitation Inquiries and Responses. (1) Must we have an office in Florence, Arizona?"

Transcription

1 PAGE 1 OF 7 Exhibit 1 Solicitation Inquiries (1) Must we have an office in Florence, Arizona? No, the office location does not have to be in Florence, Arizona. Provide the nearest office location in proximity to Florence, Arizona. (2) Must the three references be government agencies? Yes, the three references must be government agencies. (3) May we include the names of a couple of key personnel for this project? Yes, provide their background information/resumes. (4) May we submit our own price sheet? No, you may not submit your own price sheet. However, you may submit additional fees on a separate attachment. The separate attachment must be clearly referenced on the Price Sheet. (5) Will 10 hours of training satisfy the training requirements in the RFP? Submit your training information, and the Evaluation Team will decide if it meets the training requirements in the RFP.

2 PAGE 2 OF 7 (6) May we have a copy of your monthly statements or your current contract? does not have a current contract for these services. (7) What are your current rates and price structure? A convenience fee of 2.45% is charged to the client for paying by credit card. (8) If awarded the contract for these services, may we provide insurance compliance at that time? Yes, the awarded Contractor must provide proof of insurance once the contract is awarded. (9) How many transactions were performed for the $5,300,000 collected? Approximately 1300 batches were processed; however, Pinal County cannot break it down further due to how the payment is imported from the current Contractor. (10) What is the average transaction size? The average batch size is $3,600. (11) What is the current echeck fee for tax payments? does not currently accept echecks.

3 PAGE 3 OF 7 (12) Must the Addendum Acknowledgement Form be signed by the authorized signatory like the other forms? Yes, all forms must be signed by the authorized signatory. (13) Does this RFP only pertain to the Treasurer s Office or is it intended to include other departments? If so, identify those other departments. Currently those departments accepting payments via credit card are the Courts, the Treasurer s Office, Animal Control, and the Hearing Office. All departments that would like to process credit card payments under the convenience fee model (no cost to Pinal County) would be included under the awarded contract for this RFP. (14) Are any of the other departments currently offering credit/debit card services? If so, identify the payment channel being offered (IVR, web, POS). Not applicable to this RFP. (15) How are payments accepted for property taxes and court fees/fines? Property tax payments are accepted via the current Web and current IVR; Court fees/fines are accepted via the current Web. (16) Clarify the meaning of zero floor limit. A zero floor limit is defined as all transactions that must be authorized against the credit cards outstanding balance due and/or any warnings.

4 PAGE 4 OF 7 (17) On page 14, section 3.7, clarify the following sentence: Contractor must have the capability to operate from the keyboard POS terminals located in various locations. A physical terminal is not necessary but can be run over a web application. (18) On page 14, section 3.7, clarify the following sentence: Contractor must provide equipment and software on a lease or rental basis for Departments to implement a pilot project to determine the feasibility of full implementation of electronic revenue services. This would pertain to departments that do not have computer access for the Public to make payments; a terminal might be the way that they can participate and begin accepting credit cards for payments. (19) Does have a local preference policy. No, does not have a Local Preference Policy. (20) Who is the County s current credit card processing Contractor? Official Payments is the County s current Contractor for these services. (21) How many POS units are currently in service and what type of equipment is being utilized? No POS units are currently utilized.

5 PAGE 5 OF 7 (22) Does the County own or lease equipment? Are there any additional fees the County is paying to the current Contractor? No, the County does not own or lease equipment for these services, and there are no additional fees at this time. (23) Pertaining to checks, what is the non-sufficient percentage annually? Not applicable to this RFP. (24) Are payments blind or validated? Not applicable to this RFP. (25) Confirm that the County is only accepting VISA and MasterCard? Yes, only accepts VISA and MasterCard. (26) Will the County accept an original version of the statement and allow each department to pull an electronic version rather than a duplicate hard copy? Yes, the County would accept the original version and the electronic version. (27) Does provide Official Payments with a biller file or is the client authenticated on the County s website? The Treasurer s Office provides a parcel file for tax payments. (28) Does the County accept payments for other departments through third party payment gateways (PayPal, Authorize.Net, Verisign, etc.)?

6 PAGE 6 OF 7 No, does not accept payments from third parties. (29) Does accept payments through credit card terminals? No, does not accept payments through credit card terminals. (30) Does the County require all three certifications (PCI, CISP, and SOC 1)? prefers that the Contractor have either PCI or CISP and a SOC 1 certification. (31) What is the average credit card sale? Varies, the current Contractor does not provide the detailed information for each transaction. (32) Who is the current depository bank for credit card settlement? Wells Fargo Bank, N.A. (33) Does the current Contractor host your web payment site? Yes, Official Payments hosts the web payment site. (34) Do the clients enter payment data on the web site pages? Payment information is filled out on County websites and then transferred to the Contractor s website at the time of entering credit card information. The County does NOT collect or store credit card information. (35) How many departments/merchant numbers does Pinal County have currently?

7 PAGE 7 OF 7 has five departments/merchant numbers. (36) Does utilize any wireless devices or mobile devices currently? No, does not utilize these devices at this time. (37) Does accept pin entry debit transactions? No, does not accept pin entry debit transactions. (38) Is PCI compliant currently? Official Payments manages this compliance for.

RFP-142220 Credit and Debit Card Processing Services. Addendum 1 Solicitation Inquiries and Responses

RFP-142220 Credit and Debit Card Processing Services. Addendum 1 Solicitation Inquiries and Responses 1. 2.8.2 states that Contractor must provide references of at least three customers that have Accela and Accela Citizen Access integrations in production. Would there be any possibility to have this mandatory

More information

Phone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com

Phone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com City of Prineville 387 NE THIRD STREET PRINEVILLE, OREGON 97754 Phone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com January 26, 2015 ADDENDUM # 3 - RFP# 1002-13-14 TITLE: Banking

More information

RFP#15-20 EXHIBIT E MERCHANT SERVICES INFORMATION SHEET

RFP#15-20 EXHIBIT E MERCHANT SERVICES INFORMATION SHEET RFP#15-20 EXHIBIT E MERCHANT SERVICES INFORMATION SHEET A. Merchant Credit Card Processing 1. Describe your company s authorization method; list and describe alternative authorization methods. 2. What

More information

RFP For Electronic Payment Services (No. DOF2015-001) Questions and Answers

RFP For Electronic Payment Services (No. DOF2015-001) Questions and Answers Regarding Fees and Payments Questions 1 Q: Which bank is the County s banking services provider? (i.e.: where funds are deposited) Q: Would the County be interested in guaranteed e-checks for the current

More information

ADDENDUM #2. RP011-14 Provide Merchant Processing Service on a Multi-Year Contract

ADDENDUM #2. RP011-14 Provide Merchant Processing Service on a Multi-Year Contract June 25, 2014 ADDENDUM #2 RP011-14 Provide Merchant Processing Service on a Multi-Year Contract This addendum is being issued to provide answers to questions we received and for clarification purposes.

More information

ODPS/BMV RFP QUESTIONS AND ANSWERS. October 5, 2015

ODPS/BMV RFP QUESTIONS AND ANSWERS. October 5, 2015 ODPS/BMV RFP QUESTIONS AND ANSWERS October 5, 2015 1. We planned on submitting our response just through email. Do we also have to send the pricing on a CD? No, the pricing can be sent by email also. However,

More information

ADDENDUM #2. Please note the following specification changes/additions/clarifications relative to the above Request for Bid.

ADDENDUM #2. Please note the following specification changes/additions/clarifications relative to the above Request for Bid. ADDENDUM #2 To: All Companies Interested in Submitting a Bid From: Diane Rodenkirk, Purchasing Agent Proposal: Merchant Card Services, Dated: June 25, 2009 Subject: Addendum #2 (3 pages) Date: July 2,

More information

City of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers

City of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers 1. Section 2.5: For those sections of business that credit card fees will be merchant absorbed, will settlement be gross or net funds? City of Appleton and Outagamie County (Both): Net of fees 2. Section

More information

Ohio Treasurer of State Josh Mandel

Ohio Treasurer of State Josh Mandel Ohio Treasurer of State Josh Mandel is soliciting comments for: FINANCIAL TRANSACTION DEVICE GATEWAY SERVICES ON BEHALF OF THE OHIO DEPARTMENT OF PUBLIC SAFETY - BUREAU OF MOTOR VEHICLES AND DEPUTY REGISTRARS

More information

August 18, 2015 Amendment to RFP for Merchant Card Services, RFP #MCARD-07292015

August 18, 2015 Amendment to RFP for Merchant Card Services, RFP #MCARD-07292015 August 18, 2015 Re: Amendment to RFP for Merchant Card Services, RFP #MCARD07292015 Dear Prospective Offeror: This is an Amendment to the Maryland State Treasurer's Office Request for Proposals for Merchant

More information

Addendum #2. Procurement and Contracting Services. Request for Proposals for Credit and Debit Card Services

Addendum #2. Procurement and Contracting Services. Request for Proposals for Credit and Debit Card Services Addendum #2 Procurement and Contracting Services Request for Proposals for Credit and Debit Card Services Please mark all proposal submission Envelopes with the following information Sealed RFP # L021303

More information

Merchant Card Processing Best Practices

Merchant Card Processing Best Practices Merchant Card Processing Best Practices Background: The major credit card companies (VISA, MasterCard, Discover, and American Express) have published a uniform set of data security standards that ALL merchants

More information

Questions for Merchant Credit Card Services (FY 2013) RFP

Questions for Merchant Credit Card Services (FY 2013) RFP Questions for Merchant Credit Card Services (FY 2013) RFP 1. How many total locations are there approximately? There are approximately 350 locations/mids under the state contract. 2. Are they all separate

More information

MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401

MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401 MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401 QUESTIONS AND ANSWERS FOR REQUEST FOR PROPOSALS FOR MERCHANT SERVICES RFP #MCARD-07292015

More information

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies has partnered with ServiceU to take the pain and confusion out of the process of setting up your Web site to accept

More information

ADDENDUM ONE. Date: June 17, 2013. All Bidders. Mary Lanning Buyer State Purchasing Bureau. Addendum for One 4404 Z1

ADDENDUM ONE. Date: June 17, 2013. All Bidders. Mary Lanning Buyer State Purchasing Bureau. Addendum for One 4404 Z1 ADDENDUM ONE Date: June 17, 2013 To: From: RE: All Bidders Mary Lanning Buyer State Purchasing Bureau Addendum for One 4404 Z1 Original Opening Date and Time: August 5, 2013 at 2:00 p.m. Following are

More information

SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES

SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES Contract Number 14-06002 The terms Servicers and Vendor shall be used interchangeably

More information

ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165

ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165 ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165 Banking Services TO: FROM: CLOSING DATE: SUBJECT: All Potential Responders Angie Williams, RFP Coordinator November 13, 2015 at 3:00PM (UNCHANGED) 2015-165 RFP

More information

Town of Fairview, Texas Request for Proposal Merchant Card Services

Town of Fairview, Texas Request for Proposal Merchant Card Services Town of Fairview, Texas Request for Proposal Merchant Card Services SECTION I REQUEST FOR PROPOSAL INFORMATION A. Introduction and Background The Town of Fairview (the Town) is requesting proposals from

More information

New Customer Workbook

New Customer Workbook UTAH GOVPAY: THE OFFICIAL PAYMENT SOLUTION FOR UTAH GOVERNMENT New Customer Workbook Extend the power of your website by taking payments online OVERVIEW Start Taking Payments in Days with Utah GovPay Features

More information

Merchant Services Request for Proposals Questions and Answers

Merchant Services Request for Proposals Questions and Answers Merchant Services Request for Proposals Questions and Answers 1. Would you be open to the idea of having convenience fees instead of Proposed Per- Transaction Fees and Discount Fees, thus making the process

More information

County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.

County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty. County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.com ADDENDUM 1 To: From: All Interested Bidders Lucy Balderama, Inventory

More information

Please be advised of the following clarifications to the above referenced Solicitation:

Please be advised of the following clarifications to the above referenced Solicitation: = June 26, 2014 CLARIFICATIONS Re: - Payment Processing Services Please be advised of the following clarifications to the above referenced Solicitation: 1. Would the Board consider extending the deadline

More information

RFP-142220 Credit and Debit Card Processing Services NOTICE OF REQUEST FOR PROPOSAL

RFP-142220 Credit and Debit Card Processing Services NOTICE OF REQUEST FOR PROPOSAL RFP-142220 Credit and Debit Card Processing Services NOTICE OF REQUEST FOR PROPOSAL Designated Agency: Material or Service: Contract Type: PINAL COUNTY FINANCE DEPARTMENT CREDIT AND DEBIT CARD PROCESSING

More information

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies has created a way to take the pain and confusion out of the process of setting up your website for accepting online payments. We have partnered with ServiceU to take the headache out of

More information

Failure to follow the following procedures may subject the state to significant losses, including:

Failure to follow the following procedures may subject the state to significant losses, including: SUBJECT: Policy and Procedures PAGE: 1 of 5 INTRODUCTION During fiscal year 2014, State of Wisconsin agencies accepted approximately 6 million credit/debit card payments through the following payment channels:

More information

How To Control Credit Card And Debit Card Payments In Wisconsin

How To Control Credit Card And Debit Card Payments In Wisconsin BACKGROUND State of Wisconsin agencies accepted more than 6 million credit/debit card payments annually through the following payment channels: Point of Sale (State agency location) Point of Sale (Retail-agent

More information

Payment Gateway Innovation in Multiple Payments

Payment Gateway Innovation in Multiple Payments Payment Gateway Innovation in Multiple Payments R Nagasubramanian Research Scholar, Vels University, Plot 2A, Andavar Street, Ganapathy Puram, Chrompet, Chennai 600 034 S.P.Rajagopalan, PhD. GKM College

More information

Written Questions and Answers

Written Questions and Answers Written Questions and Answers Merchant Card and Managed Tuition Services RFP UK-1679-16 Closing Date: 05/25/2016 Today s Date: 05/04/2016 No. Question Answer Who is the current provider for the Tuition

More information

PayPoint Gateway Overview NC Office of the State Controller Revised February 1, 2015

PayPoint Gateway Overview NC Office of the State Controller Revised February 1, 2015 PayPoint Gateway Overview NC Office of the State Controller Revised February 1, 2015 What is the PayPoint Gateway? PayPoint is a web capture gateway solution available from First Data Government Solutions

More information

RFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013)

RFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) RFP #226134 QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) 1. Can the County provide information as to the annual volume of records and the types of systems in use?

More information

bid every 10 years Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP?

bid every 10 years Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP? Questions Why are you going out for RFP? Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP? How long have you been with your current processor

More information

QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES

QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES Are you able to provide First Billing Merchant Services/Credit Card Processing

More information

RFP Page Number Request for Clarification/Question CCSF Response

RFP Page Number Request for Clarification/Question CCSF Response RFP Page Request for Clarification/Question CCSF Response 1. 3.19 Cost Limitation 13 2. 4.0 Proposal Format 13 This section states that prices must remain firm for 5 years. The respondent can comply for

More information

PreCash Billocity Expedited Bill Payments Operational Process Manual

PreCash Billocity Expedited Bill Payments Operational Process Manual PreCash Billocity Expedited Bill Payments Operational Process Manual Overview This document outlines the operational and biller communication process for the PreCash Billocity Expedited Bill Payment Service.

More information

Reliable, Low-Cost Credit Card Processing Since 1998

Reliable, Low-Cost Credit Card Processing Since 1998 Reliable, Low-Cost Credit Card Processing Since 1998 State-of-the-art credit card terminal Personal, expert customer service-24/7 No locked-in contracts or termination fees Lowest rates in the entire industry

More information

Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments

Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments Tuesday, August 12 th, 2008 Federation of Tax Administrators Technology Conference August 10-13, 2008, Chicago, Illinois By David

More information

ADDENDUM NUMBER TWO RE: RFP 291606: ELECTRONIC PAYMENT PROCESSING AND OTHER COMMERCE SERVICES

ADDENDUM NUMBER TWO RE: RFP 291606: ELECTRONIC PAYMENT PROCESSING AND OTHER COMMERCE SERVICES ADDENDUM NO. 2 June 20, 2016 ADDENDUM NUMBER TWO Q.1. - Does the University intend to assess convenience fees on both debit and credit cards or just credit cards? A.1. - There is no convenience fee, however,

More information

Answers for Merchant Service RFP Questions

Answers for Merchant Service RFP Questions Answers for Merchant Service RFP Questions The Will County Treasurer s Office has received several questions concerning our RFP for Merchant Services and Credit Card Processing. Here are our replies. We

More information

Attachment A. Forms. Request for Proposal Number 4724Z1

Attachment A. Forms. Request for Proposal Number 4724Z1 Attachment A Forms Request for Proposal Number 4724Z1 Bidders are required to complete all forms provided in this attachment. Forms A.1-A.6 are to be included as part of the Technical Proposal. Form A.7

More information

RESOLUTIONNO. POLICY FOR THE ACCEPTANCE OF DEBIT AND CREDIT CARDS FOR PAYMENT OF COUNTY GOODS AND SERVICES

RESOLUTIONNO. POLICY FOR THE ACCEPTANCE OF DEBIT AND CREDIT CARDS FOR PAYMENT OF COUNTY GOODS AND SERVICES ~~JOJ RESOLUTIONNO. POLICY FOR THE ACCEPTANCE OF DEBIT AND CREDIT CARDS FOR PAYMENT OF COUNTY GOODS AND SERVICES WHEREAS, RCW 36.29.190, authorizes "the County Treasurer to accept credit cards, charge

More information

Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012

Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012 Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012 Purchasing Card related questions from RFP: Does the

More information

REQUEST FOR PROPOSALS # 31701-05041 AMENDMENT # 1 FOR MERCHANT SERVICES

REQUEST FOR PROPOSALS # 31701-05041 AMENDMENT # 1 FOR MERCHANT SERVICES STATE OF TENNESSEE DEPARTMENT OF FINANCE AND ADMINISTRATION REQUEST FOR PROPOSALS # 31701-05041 AMENDMENT # 1 FOR MERCHANT SERVICES DATE: October 3, 2014 RFP # 31701-05041 IS AMENDED AS FOLLOWS: 1. This

More information

American Express. Merchant Services. Grow your business With POS terminals from American Express

American Express. Merchant Services. Grow your business With POS terminals from American Express American Express Merchant Services Grow your business With POS terminals from American Express POS Terminals Electronic Devices for fast, efficient and reliable card transaction processing to suit all

More information

Benefits of Frontline Processing

Benefits of Frontline Processing CONVENIENCE FEE PROGRAM FRONTLINE PROCESSING ELECTRONIC PAYMENT PROGRAM LOOKING TO SPEED UP YOUR RENTAL PAYMENTS? Frontline s new Convenience Fee Electronic Payment Program allows you to receive payments

More information

Credit Card & echeck Processing

Credit Card & echeck Processing Credit Card & echeck Processing Last Revised: 3/19/14 Table of Contents Overview... 3 Creating Credit Card & echeck transactions within AlarmBiller... 3 Types of credit cards accepted... 3 A Note on PCI

More information

State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application

State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application As documented in Oregon State Treasury s Cash Management Policy 02 18 14.PO, the Office of the State Treasurer (OST)

More information

REQUEST FOR PROPOSAL ELECTRONIC CREDIT CARD PROCESSING SERVICES

REQUEST FOR PROPOSAL ELECTRONIC CREDIT CARD PROCESSING SERVICES REQUEST FOR PROPOSAL ELECTRONIC CREDIT CARD PROCESSING SERVICES August 24, 2012 1 ELECTRONIC CREDIT CARD PROCESSING INSTRUCTIONS TO PROPOSERS SECTION 1 - GENERAL INFORMATION BACKGROUND: The City of Missoula,

More information

MERCHANT CREDIT CARD PROCESSING APPLICATION AND AGREEMENT PAGE 1 of 2 BUSINESS INFORMATION Taxpayer Identifi cation Number: (9 digits)

MERCHANT CREDIT CARD PROCESSING APPLICATION AND AGREEMENT PAGE 1 of 2 BUSINESS INFORMATION Taxpayer Identifi cation Number: (9 digits) Primary Sales Partner Name and Number: Sub Sales Partner Name and Number: Business LEGAL Name: MERCHANT CREDIT CARD PROCESSING APPLICATION AND AGREEMENT PAGE 1 of 2 BUSINESS INFORMATION Taxpayer Identifi

More information

The following are responsible for the accuracy of the information contained in this document:

The following are responsible for the accuracy of the information contained in this document: AskUGA 1 of 5 Credit/Debit Cards Responsible administrator: Senior Vice President for Finance and Administration Related Procedure: The Credit/Debit Card Processing Procedures Responsible department: Bursar's

More information

Issue Date: June 22, 2011 Due Date: July 22, 2011 @ 4:00p.m.

Issue Date: June 22, 2011 Due Date: July 22, 2011 @ 4:00p.m. RFPFORPAYMENTPROCESSING SOLUTION IssueDate: June22,2011 DueDate: July22,2011@4:00p.m. Public Utility District No.1 of Cowlitz County Washington (Cowlitz PUD) REQUEST FOR PROPOSALS Payment Processing Solution

More information

Fall Conference November 19 21, 2013 Merchant Card Processing Overview

Fall Conference November 19 21, 2013 Merchant Card Processing Overview Fall Conference November 19 21, 2013 Merchant Card Processing Overview Agenda Industry Definition Process Flows Processing Costs Chargeback's Payment Card Industry (PCI) Guidelines for Convenience Fees

More information

Depository Services Contract. Budget, Finance and Audit Committee November 3, 2014

Depository Services Contract. Budget, Finance and Audit Committee November 3, 2014 Depository Services Contract Budget, Finance and Audit Committee November 3, 2014 Purpose Provide information on depository services contract selection process. Background Request for application schedule

More information

Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016.

Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016. Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016. Highlighted items will be updated as information is available. Questions are listed as submitted in no particular order. State

More information

CREDIT CARD PROCESSING AND MERCHANT SERVICES

CREDIT CARD PROCESSING AND MERCHANT SERVICES CREDIT CARD PROCESSING AND MERCHANT SERVICES provides credit card processing and merchant services for a wide range of business types - including retail, e-commerce, professional services, restaurants,

More information

Payment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc.

Payment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc. Payment Methods The cost of doing business Michelle Powell - BASYS Processing, Inc. You ve got to spend money, to make money Major Industry Topics Industry Process Flow PCI DSS Compliance Risks of Non-Compliance

More information

TOWN OF GLASTONBURY PROFESSIONAL SERVICES PROCUREMENT NOTICE REQUEST FOR PROPOSAL MERCHANT PAYMENT PROCESSING SERVICES RPGL # 2010-36

TOWN OF GLASTONBURY PROFESSIONAL SERVICES PROCUREMENT NOTICE REQUEST FOR PROPOSAL MERCHANT PAYMENT PROCESSING SERVICES RPGL # 2010-36 TOWN OF GLASTONBURY PROFESSIONAL SERVICES PROCUREMENT NOTICE REQUEST FOR PROPOSAL MERCHANT PAYMENT PROCESSING SERVICES RPGL # 2010-36 The Town of Glastonbury will be accepting proposals from qualified

More information

E-commerce Guide Payment Processing. Designing Your Online Store. By Neto E-commerce Solutions Pty Ltd. Page 1

E-commerce Guide Payment Processing. Designing Your Online Store. By Neto E-commerce Solutions Pty Ltd. Page 1 E-commerce Guide Payment Processing By Neto E-commerce Solutions Pty Ltd Designing Your Online Store Copyright Neto E-commerce Solutions 2012 www.neto.com.au Page 1 Processing Payments If you are running

More information

How To Get A Credit Card From The City Of Turlock

How To Get A Credit Card From The City Of Turlock REQUEST FOR PROPOSAL FOR BANKING SERVICES FORMAL BID NO. 14-295 QUESTIONS AND ANSWERS OCTOBER 20, 2014 The City has taken all questions presented to us by local banks interested in responding to our banking

More information

PCI Standards: A Banking Perspective

PCI Standards: A Banking Perspective Slide 1 PCI Standards: A Banking Perspective Bob Brown, CISSP Wachovia Corporate Information Security Slide 2 Agenda 1. Payment Card Initiative History 2. Description of the Industry 3. PCI-DSS Control

More information

BillMax Electronic Fund Processing

BillMax Electronic Fund Processing BillMax Billing Solutions The ispark Group, Inc. PO Box 1947 Colleyville, TX, 76034 USA 877.245.5629 817.446.7776 Fax 817.446.7773 BillMax Documentation Copyright 1994-2014 The ispark Group, Inc. Documentation

More information

DUE DATE: August 23, 2011-2:00 p.m.

DUE DATE: August 23, 2011-2:00 p.m. REQUEST FOR PROPOSALS CREDIT CARD MERCHANT SERVICES RFP 11-08 DUE DATE: August 23, 2011-2:00 p.m. CITY OF LEAGUE CITY 300 W Walker League City, TX 77573 281-554-1001 www.leaguecity.com 1 TERMS AND CONDITIONS

More information

RFP No. 15-03-31001 General Banking, Merchant Card and Custody/Bond Trustee Services. Addendum No. 1 April 22, 2015 Questions and Answers

RFP No. 15-03-31001 General Banking, Merchant Card and Custody/Bond Trustee Services. Addendum No. 1 April 22, 2015 Questions and Answers The following CHANGE is being made: Exhibit A, Current General Banking Services, has been REVISED, copy attached. Banks MUST submit their fees using the REVISED Excel file. Fees related to all services

More information

Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481. http://usfweb2.usf.edu/purchasing/purch2.

Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481. http://usfweb2.usf.edu/purchasing/purch2. Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481 Web Address: http://usfweb2.usf.edu/purchasing/purch2.htm October 21, 2014 Invitation to Bid No. Entitled:

More information

Why Is This So Difficult? Taking Payments the Easy Way

Why Is This So Difficult? Taking Payments the Easy Way Why Is This So Difficult? Taking Payments the Easy Way Tuesday, June 2 10:20 12:00 2 CPE Moderator: Speakers: Cheryl Pa*elli, City of Boulder, CO Robert Gongwer, Wells Fargo Joe Helmy, MasterCard Rebecca

More information

In this chart please enter Yes, No or N/A for the type of meter you are bidding.

In this chart please enter Yes, No or N/A for the type of meter you are bidding. In this chart please enter Yes, No or N/A for the type of meter you are bidding. Multi Space Meters(MSM) (164) Limited Single Space Meters(SSM) (159) * Full Single Space Meters(SSM) (1,200) ** Visually

More information

City and County of San Francisco Request for Proposal (RFP) For Payment Gateway Services RFP#TTX2015-12

City and County of San Francisco Request for Proposal (RFP) For Payment Gateway Services RFP#TTX2015-12 1. Might your office consider extending the submission deadline by two weeks? Can we request a due date extension from 1/5/2016 to 2/2/2016 due to the holidays? Large number of key technical employees

More information

The University of Georgia Credit/Debit Card Processing Procedures

The University of Georgia Credit/Debit Card Processing Procedures The University of Georgia Credit/Debit Card Processing Procedures The University of Georgia currently accepts four major credit cards (MasterCard, Visa, Discover and American Express) for payment of services

More information

Emerging Trends in ecommerce

Emerging Trends in ecommerce Emerging Trends in ecommerce Rhonda Kirk, Stephanie Spencer & Alan Kelly Product Solutions April 30 th 2014 2013 First Data Corporation. All Rights Reserved. 1 Agenda Ecommerce Overview Ecommerce Connectivity

More information

UTAH STATE UNIVERSITY POLICIES AND PROCEDURES MANUAL

UTAH STATE UNIVERSITY POLICIES AND PROCEDURES MANUAL UTAH STATE UNIVERSITY POLICIES AND PROCEDURES MANUAL Title: Credit Card Handling and Acceptance Policy Policy Number: C3875 Effective Date: November 8, 2006 Issuing Authority: Office of VP Business and

More information

ACCEPTING CREDIT CARDS AND ELECTRONIC CHECKS TO CONDUCT UNIVERSITY BUSINESS

ACCEPTING CREDIT CARDS AND ELECTRONIC CHECKS TO CONDUCT UNIVERSITY BUSINESS UNIVERSITY OF NORTH DAKOTA FINANCE & OPERATIONS POLICY LIBRARY ACCEPTING CREDIT CARDS AND ELECTRONIC CHECKS TO CONDUCT UNIVERSITY BUSINESS Policy 2.3, Accepting Credit Cards and Electronic Checks to Conduct

More information

New Technology: Customer Transactions TVPPA Accounting and Finance Conference October 17, 2014

New Technology: Customer Transactions TVPPA Accounting and Finance Conference October 17, 2014 New Technology: Customer Transactions TVPPA Accounting and Finance Conference October 17, 2014 Presented by: Cynthia G. Jones, MBA, PMP Memphis Light, Gas and Water Division 1 Agenda About the Presenter

More information

CREDIT CARD PROCESSING POLICY AND PROCEDURES

CREDIT CARD PROCESSING POLICY AND PROCEDURES CREDIT CARD PROCESSING POLICY AND PROCEDURES Note: For purposes of this document, debit cards are treated the same as credit cards. Any reference to credit cards includes credit and debit card transactions.

More information

Leveraging the State s Credit & Debit Card Payment Processing QPA

Leveraging the State s Credit & Debit Card Payment Processing QPA Leveraging the State s Credit & Debit Card Payment Processing QPA CONTENTS The Rush to E-Payments About Us Market Segments We Serve Our Services Payment Channels Convenience Fee v. Merchant Funding Our

More information

City of Belton 506 Main Street Belton, MO 64012 ATTENTION: Patti Ledford

City of Belton 506 Main Street Belton, MO 64012 ATTENTION: Patti Ledford REQUEST FOR PROPOSALS HOSTED INTERACTIVE VOICE RESPONSE SYSTEM NOTICE OF REQUEST FOR PROPOSALS NOTICE IS HEREBY GIVEN that the City of Belton, Missouri, (hereinafter referred to as City ) is requesting

More information

ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD SETTLEMENT

ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD SETTLEMENT ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD SETTLEMENT Credit card settlement is the process by which authorized transactions are submitted to card issuers for payment. Unlike authorization, which

More information

3. Internet Credit Card Processing System generates a daily batch release report 4. Reporting Deposits to the University Depository

3. Internet Credit Card Processing System generates a daily batch release report 4. Reporting Deposits to the University Depository Internal Credit/Debit Card Processing Policies and Procedures for University of Tennessee Merchants Merchant: DBA Effective: Date Reviewed: Date Revised: Date 1. General Statement 2. Point-of-Sale Processing

More information

REQUEST FOR PROPOSAL FOR ELECTRONIC CREDIT CARD PROCESSING SERVICES. Response Deadline

REQUEST FOR PROPOSAL FOR ELECTRONIC CREDIT CARD PROCESSING SERVICES. Response Deadline REQUEST FOR PROPOSAL FOR ELECTRONIC CREDIT CARD PROCESSING SERVICES Response Deadline February 22, 2013 12:00 PM Central Standard Time (CST) To: Tami Nagar Brushy Creek MUD 16318 Great Oaks Drive Round

More information

THE CITY OF OKLAHOMA CITY REQUEST FOR PROPOSAL CREDIT CARD MERCHANT SERVICES

THE CITY OF OKLAHOMA CITY REQUEST FOR PROPOSAL CREDIT CARD MERCHANT SERVICES THE CITY OF OKLAHOMA CITY REQUEST FOR PROPOSAL CREDIT CARD MERCHANT SERVICES (Published in the Journal Record December 17, 2014) NOTICE TO PROPOSERS Notice is hereby given that The City of Oklahoma City

More information

Electronic Value Transfer Administrator Form EVTA-2, Key Merchant Services (KMS) Work Order Contract PS65792

Electronic Value Transfer Administrator Form EVTA-2, Key Merchant Services (KMS) Work Order Contract PS65792 Authorized User Code Date Requisition No. Comptroller's ID No.: Commodity Group No.: 79008 Work Order No. Authorized User & Federal Identification #: Contractor: Key Merchant Services, LLC Two Concourse

More information

Visa MasterCard Registration Procedures

Visa MasterCard Registration Procedures Effective May Visa Term Definition Registration Requirements Forms Initial Registration Annual Renewal An organization or individual, which is not a Member, whose *Enhanced /Service Provider bankcard-related

More information

Office of the City Auditor CONSENT CALENDAR May 31, 2011

Office of the City Auditor CONSENT CALENDAR May 31, 2011 Office of the City Auditor CONSENT CALENDAR May 31, 2011 To: From: Subject: Honorable Mayor and Members of the City Council Ann-Marie Hogan, City Auditor Audit of Citywide Payment-Card Acceptance: Is Cardholder

More information

Introduction and Background

Introduction and Background Introduction and Background The Community College League of California is a nonprofit public benefit corporation whose voluntary membership consists of the 72 local community college districts in California.

More information

How To Choose A Payment Processor In Australia

How To Choose A Payment Processor In Australia PAYMENT PROCESSING Do you truly understand? A Payment Processing Primer For a business owner, payment processing is one of those aspects of the business that you shouldn t have to worry about. It s not

More information

DATE: October 17, 2012 REPORT NO. CS 2012-112. 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION [ x ]

DATE: October 17, 2012 REPORT NO. CS 2012-112. 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION [ x ] ok DATE: October 17, 2012 REPORT NO. CS 2012-112 TO: Chair and Members of Finance Committee FROM: Catherine Brubacher City Treasurer, Director of Finance 1.0 TYPE OF REPORT CONSENT ITEM [ ] ITEM FOR CONSIDERATION

More information

Redmond Area Park and Recreation District

Redmond Area Park and Recreation District Redmond Area Park and Recreation District Request for Proposal (RFP) Banking Services Date of Issuance: October 21, 2015 Proposals Due: November 30, 2015 Redmond Area Park and Recreation District Attn:

More information

Accept credit cards as a convenience for your members. Frequently Asked Questions

Accept credit cards as a convenience for your members. Frequently Asked Questions Accept credit cards as a convenience for your members. Frequently Asked Questions Frequently Asked Questions: 1. What is Plastiq? An online payment platform enabling clubs to accept all major credit cards

More information

Managing A Convenience Fee Program

Managing A Convenience Fee Program Managing A Convenience Fee Program Michael Volk Vice President, Commercial Product Manager U.S. Bank Jeremy Krahl Regional Sales Manager Elavon Information Services NACHA Payments 2008 May 21, 2008 Agenda

More information

Saint Louis University Merchant Card Processing Policy & Procedures

Saint Louis University Merchant Card Processing Policy & Procedures Saint Louis University Merchant Card Processing Policy & Procedures Overview: Policies and procedures for processing credit card transactions and properly storing credit card data physically and electronically.

More information

Vendor 1 QUESTION CCSF RESPONSE

Vendor 1 QUESTION CCSF RESPONSE Vendor 1 QUESTION 1 If we have already filled out the vendor profile application, business tax declaration and local business forms will we need to fill them out again? 2 Is CCSF open to rolling up all

More information

Insurance-Specific Payment Services Requires Insurance Industry Knowledge

Insurance-Specific Payment Services Requires Insurance Industry Knowledge Insurance-Specific Payment Services Requires Insurance Industry Knowledge by Primoris Services Overview Every business has to accept payments in order to collect funds and operate. There are multiple ways

More information

537 G St., Suite 201, Eureka, CA 95501 www.eurekapayments.com

537 G St., Suite 201, Eureka, CA 95501 www.eurekapayments.com I. Costs of Merchant Processing. This paper provides an overview of the cost drivers for merchant processing; describes how merchant processors categorize merchants and defines the most common types of

More information

Spokane Airport Board (Spokane International Airport, Airport Business Park, Felts Field) Addendum #1 - Q&A

Spokane Airport Board (Spokane International Airport, Airport Business Park, Felts Field) Addendum #1 - Q&A Spokane Airport Board (Spokane International Airport, Airport Business Park, Felts Field) Request for Proposals (RFP) for PCI DSS COMPLIANCE SERVICES Project # 15-49-9999-016 Addendum #1 - Q&A May 29,

More information

Cost-management strategies. Your guide to accepting card payments cost-effectively

Cost-management strategies. Your guide to accepting card payments cost-effectively Cost-management strategies Your guide to accepting card payments cost-effectively Table of Contents Guidance from Wells Fargo Merchant Services...3 The secret to better interchange rates...4 Why interchange

More information

LexisNexis Payment Solutions. Payment Solutions

LexisNexis Payment Solutions. Payment Solutions LexisNexis Payment Solutions Payment Solutions LexisNexis Payment Solutions Payment Processor For Government Agencies Document Processing Services Customizable Software Solutions & Interfaces Managed by

More information

TO: All Bidders DATE: September 10, 2015 SIGN LANGUAGE, INTERPRETING & DOCUMENT TRANSLATION SERVICES FOR UNIVERSITY HOSPITAL

TO: All Bidders DATE: September 10, 2015 SIGN LANGUAGE, INTERPRETING & DOCUMENT TRANSLATION SERVICES FOR UNIVERSITY HOSPITAL Purchasing Services TO: All Bidders DATE: September 10, 2015 SIGN LANGUAGE, INTERPRETING & DOCUMENT TRANSLATION SERVICES FOR UNIVERSITY HOSPITAL RFP #UH-P16-002 FROM: Tracy Mann SUBJECT: Addendum # 2 Buyer

More information

REQUEST FOR PROPOSALS MERCHANT SERVICES AND CREDIT CARD PROCESSING FOR THE HARRISBURG INTERNATIONAL AIRPORT

REQUEST FOR PROPOSALS MERCHANT SERVICES AND CREDIT CARD PROCESSING FOR THE HARRISBURG INTERNATIONAL AIRPORT REQUEST FOR PROPOSALS MERCHANT SERVICES AND CREDIT CARD PROCESSING FOR THE HARRISBURG INTERNATIONAL AIRPORT SUSQUEHANNA AREA REGIONAL AIRPORT AUTHORITY ONE TERMINAL DRIVE, SUITE 300 MIDDLETOWN, PA 17057

More information

Introduction to Element Payment Services:

Introduction to Element Payment Services: Introduction to Element Payment Services: Presented by: Stefan Prue, Relationship Manager Element Payment Services September 2013 Element Payment Services Founded in 2003, Headquartered in Chandler, AZ

More information

Payment Gateways: Value and Security

Payment Gateways: Value and Security Payment Gateways: Value and Security Presented by: Dmitriy Lerman, Dir. of Marketing 2009 CHARGE Anywhere, LLC. All trademarks, service marks, and trade names referenced in this material are the property

More information