About The McGraw-Hill Companies J.D. Power and Associates Media Relations Contacts:
|
|
- Miranda Greene
- 8 years ago
- Views:
Transcription
1 J.D. Power and Associates Reports: Brookfield Homes, Innovations by Jayman and Sterling Homes Achieve Builder of Excellence Distinctions in the Calgary Single-Family Home Market WESTLAKE VILLAGE, Calif.: 13 April 2013 Three builders of new single-family homes Brookfield Homes, Innovations by Jayman and Sterling Homes have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction Study SM released today. The study measures satisfaction among new homebuyers throughout the new-home purchase and early-ownership experiences with builders in Calgary, and is conducted in association with the Professional Home Builders Institute of Alberta. To achieve this distinction, a home builder must perform within the top 20 per cent of customer satisfaction scores, which are based on benchmarks established in J.D. Power and Associates customer satisfaction research. Customer satisfaction is measured across eight factors: builder s service/warranty staff; builder s sales process/staff; home readiness; construction site/team; workmanship/materials; price/value; physical design elements; and design centre/décor centre. Compared with the Calgary regional average, Brookfield Homes, Innovations by Jayman and Sterling Homes all perform particularly well in construction site/team; home readiness; service/warranty staff; builder s sales process/staff; and workmanship/materials. New-home builders increasingly recognize the value of post-delivery contact and follow-up, which study data shows as being one of the key factors contributing to the increased levels of customer satisfaction this year, said Dale Haines, senior director of the real estate and construction practice at J.D. Power and Associates. Not only is overall customer satisfaction with new-home builders in the Calgary market up from 2012, the Calgary market s performance has reached the highest levels of customer satisfaction since According to Haines, high levels of customer satisfaction may also be attributed to Calgary-area builders continued improvements in home quality, on-time delivery and post-possession follow-up. Builders who take the proactive step of reaching out to their customers shortly after possession to resolve outstanding issues typically achieve higher customer satisfaction scores, said Haines. Congratulations to the 2013 Builders of Excellence. The Professional Home Builders Institute of Alberta is proud to offer customer satisfaction surveying to all Alberta new-home builders, says Angela Tripathy, chief corporate officer at The Professional Home Builders Institute. Receiving this award proves that the builder has embraced the core values of service excellence and made them an integral part of their customer care experience. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company s quality and satisfaction measurements are based on responses from millions of consumers (Page 1 of 2)
2 annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. About The McGraw-Hill Companies The McGraw-Hill Companies (NYSE: MHP), a financial intelligence and education company, signed an agreement to sell its McGraw-Hill Education business to investment funds affiliated with Apollo Global Management, LLC in November Following the sale closing, expected in early 2013, the Company will be renamed McGraw Hill Financial (subject to shareholder approval) and will be a powerhouse in benchmarks, content and analytics for the global capital and commodity markets. The Company's leading brands will include: Standard & Poor's, S&P Capital IQ, S&P Dow Jones Indices, Platts, Crisil, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Company will have approximately 17,000 employees in more than 30 countries. Additional information is available at J.D. Power and Associates Media Relations Contacts: Gal Wilder; Cohn & Wolfe; Toronto, Canada; (647) ; gal.wilder@cohnwolfe.ca Beth Daniher; Cohn & Wolfe; Toronto, Canada; (647) ; beth.daniher@cohnwolfe.ca John Tews; Troy, Mich.; (248) ; media.relations@jdpa.com No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. # # # (Page 2 of 2)
3 J.D. Power and Associates Reports: Jayman Modus Calgary Achieves Builder of Excellence Distinction in the Alberta Multi-Family Home Market WESTLAKE VILLAGE, Calif.: 13 April 2013 Jayman Modus Calgary has been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction to buyers of new, multi-family homes, according to the J.D. Power and Associates 2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study. SM The study measures satisfaction among new homebuyers throughout the new-home purchase and early ownership experiences with builders in Alberta, and is conducted in association with the Professional Home Builders Institute of Alberta. To achieve this distinction, a home builder must perform within the top 20 per cent of customer satisfaction scores, which are based on benchmarks established in J.D. Power and Associates customer satisfaction research. Customer satisfaction is measured across seven factors: builder s service/warranty staff; builder s sales process/staff; home readiness; building/shared features; workmanship/materials; price/value; and physical design elements. Compared with the Alberta regional average, Jayman Modus Calgary performs particularly well in builder s sales process/staff; home readiness; service/warranty staff; workmanship/materials; and building/shared features. We find that the high-performing builders in this segment that typically perform well in the satisfaction factors not only reap the benefits of satisfied customers, but they may also potentially generate sales leads through referrals and, thus, increase their bottom line, said Dale Haines, senior director of the real estate and construction practice at J.D. Power and Associates. "Congratulations to the 2013 Builder of Excellence. The Professional Home Builders Institute of Alberta is proud to offer customer satisfaction surveying to all Alberta new-home builders, said Angela Tripathy, chief corporate officer at The Professional Home Builders Institute. Receiving this award proves that the builder has embraced the core values of service excellence and made them an integral part of their customer care experience. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. About The McGraw-Hill Companies The McGraw-Hill Companies (NYSE: MHP), a financial intelligence and education company, signed an agreement to sell its McGraw-Hill Education business to investment funds affiliated with Apollo Global Management, LLC in November Following the sale closing, expected in early 2013, the Company will be renamed McGraw Hill Financial (subject to shareholder approval) and will be a powerhouse in benchmarks, content and analytics for the global capital and commodity markets. The Company's leading brands will include: Standard & Poor's, S&P Capital IQ, S&P Dow Jones Indices, Platts, Crisil, J.D. Power and Associates, McGraw-Hill Construction and Aviation (Page 1 of 2)
4 Week. The Company will have approximately 17,000 employees in more than 30 countries. Additional information is available at J.D. Power and Associates Media Relations Contacts: Gal Wilder; Cohn & Wolfe; Toronto, Canada; (647) ; Beth Daniher; Cohn & Wolfe; Toronto, Canada; (647) ; John Tews; Troy, Mich.; (248) ; No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. # # # (Page 2 of 2)
5 For immediate release For more information: PHBI Communications PHBI Announces New Home Buyers Choice Award Winners for Calgary Region Calgary, Alberta (April 15, 2013) The Professional Home Builders Institute of Alberta (PHBI) is thrilled to recognize the Calgary Region s 2013 New Home Buyers Choice Award recipients: The Award Homes by Us Ltd. Kingsmith Homes Truman Homes 1995 Inc. Hons Construction Ltd. Presented in partnership with the Alberta New Home Warranty Program, the PHBI New Home Buyers Choice Award recognizes Alberta home builders who achieve outstanding customer satisfaction ratings. Recipients are low-volume home builders that score in the top 20 per cent within their builder region according to the Alberta New-Home Builder Customer Satisfaction Study SM conducted by J.D. Power and Associates. For the 2013 New Home Buyers Choice Award, the study included participating single-family home builders in the Calgary region that turned over fewer than 50 homes in Survey responses were collected from January 1, 2012 to December 31, We are thrilled to recognize Alberta s home builders for their outstanding customer satisfaction, says John Kozole, PHBI s President & CEO. These awards reflect the opinion of Alberta new home buyers, and we believe in the value of providing this knowledge to each local market. Customer Satisfaction Survey In the Alberta New-Home Builder Customer Satisfaction Study, buyers evaluate their builders in 10 areas: Sales Staff Design Centre/Décor Centre Construction Site Team Home Readiness Physical Design Elements Building/Shared Features Workmanship and Materials Price Paid for Home Overall Satisfaction Customer Loyalty To maximize the value of the survey data, PHBI and J.D. Power and Associates developed Accutrend a reporting system that allows all Alberta home builders to access real-time information about their performance in these key customer satisfaction areas. By allowing comparison of different builders customer satisfaction levels, the survey results are also useful for homebuyers.
6 .../2 A New Program for 2013 and Beyond In the summer of 2012, in response to feedback from Alberta home builders, PHBI began seeking a new partner for its customer satisfaction survey and awards program. Following a rigorous review of several prospective partners, PHBI selected CustomerInsight a leader in research and consulting programs in the homebuilding industry. Launching in early 2013, the CustomerInsight program will focus more on Alberta homebuyers warranty and customer service experiences, with the goal of providing data to builders and warranty companies to help them better measure and monitor performance and risk. Home buyers reactions, opinions and feedback are powerful drivers of performance and professionalism in any industry. This is especially true in an industry like residential construction, whose landscape is highly competitive and whose customers typically do a good deal of due diligence before making a purchase decision. We are thrilled to be working with CustomerInsight to give Alberta home buyers a stronger voice and make more meaningful, actionable feedback available to Alberta home builders, says Angela Tripathy, PHBI s Chief Corporate Officer. -30-
Key Findings. (Page 1 of 3)
J.D. Power and Associates Reports: Overall Business Customer Satisfaction with Electric Utility Companies Declines, Despite Improved Communications to Businesses during Power Outages WESTLAKE VILLAGE,
More informationJ.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines
J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines Mercedes-Benz Financial Ranks Highest in Dealer Satisfaction
More informationTelstra has the Fewest Problems Overall in Network Quality Performance
J.D. Power and Associates Reports: The Gap in Network Quality Performance among Wireless Carriers Narrows as Expansion of 4G Technology Continues to Increase across the Country Telstra has the Fewest Problems
More information1 Sub-prime retail credit is included in the study, but is not eligible for an award.
J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases Significantly; Lenders Strong Support Continues to Fuel Auto Industry s Sales Increases BMW Financial Services Ranks Highest in
More informationCustomer Satisfaction with Insurance Providers by Segment, 2010 vs. 2009 (based on a 1,000-point scale) in 2010
J.D. Power and Associates Reports: Despite Widespread Premium Increases, Customer Satisfaction with Auto Insurance Providers in Canada Improves from 2009 Grey Power and Intact Insurance Each Rank Highest
More informationJ.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings
J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings Customers Tolerate Rate Hikes When Notified in Advance and
More informationJ.D. Power Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates
Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates Insurers Achieve Higher Satisfaction Scores When They Discuss Rate Increases with Customers Prior
More informationJ.D. Power Reports: One in 10 Canadian Customers Switch Auto Insurance Carriers
w J.D. Power Reports: One in 10 Canadian Customers Switch Auto Carriers Belairdirect, Co-operators and The Personal Each Rank Highest In Customer Satisfaction in Their Respective Region TORONTO: 6 May
More informationJ.D. Power Asia Pacific Reports: Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access
Reports: Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access eo HIKARI and @nifty Each Rank Highest in Customer Satisfaction with Broadband Internet Service Providers in Japan
More informationJ.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada
w J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada The Co-operators, and The Personal Each Rank Highest in Customer Satisfaction In Their Respective
More informationJ.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction
w J.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction BCAA, The Co-operators and The Personal All Rank Highest In Home Insurance Satisfaction in Their Respective
More informationJ.D. Power and Associates Reports: Cable Modem Usage Gains Market Share as Internet Customers Continue to Move to High-Speed Service
Reports: Cable Modem Usage Gains Market Share as Internet Customers Continue to Move to High-Speed Service EarthLink Ranks Highest in Customer Satisfaction among Dial-Up Internet Service Providers; Cablevision,
More informationJ.D. Power and Associates Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity
Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Usage Activity Ranks Highest in Wireless Network Quality Performance in Five Regions WESTLAKE VILLAGE, Calif.: 25 August
More informationJ.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves
w J.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves BCAA, The Personal and SSQ General Each Rank Highest In Home
More informationJ.D. Power Reports: Canadian Wireless Network Performance: No Service, No Satisfaction
Kw J.D. Power Reports: Canadian Wireless Network Performance: No Service, No Satisfaction and Tie for Highest Rank in the Ontario Region; SaskTel Ranks Highest in the West Region; and Videotron Ranks Highest
More informationJ.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance
w J.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance Ranks Highest in Customer Satisfaction in the East, West and South
More informationJ.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance
J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance Amica Mutual Ranks Highest in Homeowners Insurance Customer Satisfaction; GEICO Ranks Highest
More information# # # (Page 2 of 2) NOTE: Three charts follow.
Reports: SoftBank Telecom Leads Large Corporations in Japan in WAN Service Customer Satisfaction; Chubu Telecommunications Ranks Highest among Medium and Small Corporations TOKYO: 23 December 2008 SoftBank
More informationAbout J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi.
Reports: Performance and Reliability Problems Decline in Both Residential TV and Internet Services; Quality and Connection Speeds Continue to Improve WESTLAKE VILLAGE, Calif: 25 September 2014 The number
More informationJ.D. Power and Associates Reports: Cable and Satellite Television Growth Fueled by Uptick in Market Penetration of DVRs and Other Services
Reports: Cable and Satellite Television Growth Fueled by Uptick in Market Penetration of DVRs and Other Services AT&T U-verse and Rank Highest in Customer Satisfaction with Television Service Providers
More informationJ.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication
w J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication MidAmerican Energy; Oklahoma Natural Gas; Southern California Gas Company; and Washington Gas Rank
More informationHigh Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction
w J.D. Power Reports: Bosch, and Rank Highest in Customer Satisfaction In Multiple Laundry and Kitchen Segments High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction WESTLAKE
More informationSatisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study
Satisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study The Co-operators Ranks Highest in Customer Satisfaction in Three Regions, The Personal Ranks
More informationAdvice and Reasonable Pricing Drive Customer Satisfaction with Brokers in J.D. Power 2015 Large Commercial Insurance Study
Advice and Reasonable Pricing Drive Customer Satisfaction with Brokers in J.D. Power 2015 Large Commercial Insurance Study Arthur J. Gallagher & Co. Ranks Highest among Large Commercial Insurance Brokers
More informationJ.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low
w J.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel
More informationProduct Marketing Manager
Product Marketing Manager We have an opening for a Dallas based Product Marketing Manager who will lead all product & market strategies designed to reach aggressive sales targets. Specific responsibilities
More informationS&P DOW JONES INDICES AND MSCI ANNOUNCE FURTHER REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016
S&P DOW JONES INDICES AND MSCI ANNOUNCE FURTHER REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016 New York, November 2, 2015 - S&P Dow Jones Indices, a leading provider
More informationJ.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers
Kw J.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers Ranks Highest in Wireless Network Quality Performance in All Six Regions WESTLAKE VILLAGE,
More informationHow To Understand Customer Satisfaction In Auto Insurance
A Global Marketing Information Company jdpower.com 2015 U.S. Auto Insurance Study 2015 U.S. Auto Insurance Study Publish Date: June 17, 2015 Improving economic conditions and skyrocketing advertising expenditures
More informationDelta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs
J.D. Power Reports: Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations Delta Privilege and Hilton HHonors Rank Highest
More informationCanadian Consumer Credit Trends. Q3 2014 Prepared by: Equifax Analytical Services
Canadian Consumer Credit Trends Q3 2014 Prepared by: Equifax Analytical Services About Equifax Inc. Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses
More informationS&P DOW JONES INDICES AND MSCI ANNOUNCE REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016
S&P DOW JONES INDICES AND MSCI ANNOUNCE REVISIONS TO THE GLOBAL INDUSTRY CLASSIFICATION STANDARD (GICS ) STRUCTURE IN 2016 New York, November 10, 2014 - S&P Dow Jones Indices, a leading provider of financial
More informationImproved Network Performance and Reliability Drive Satisfaction With Residential TV and ISP Providers, as More Households Connect Digitally
Improved Network Performance and Reliability Drive Satisfaction With Residential TV and ISP Providers, as More Households Connect Digitally WESTLAKE VILLAGE, Calif: 24 September 2015 Scores for network
More informationJ.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited
w J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited Auto-Owners Insurance, and Each Rank Highest in Two of the 11 Regions WESTLAKE VILLAGE,
More informationCustomer Impact Report: Paperless Billing and Payment Programs
Customer Impact Report: Paperless Billing and Payment Programs L. DENNIS SMITH, DIRECTOR CARL LEPPER, INDUSTRY ANALYST A Special Report by J.D. Power July 2013 A Global Marketing Information Company jdpower.com
More informationGENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.
GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute
More informationFront Office + Back Office = CEM
Front Office + Back Office = CEM Expanding the Customer Experience Equation October 8th, 2015 Today s Presenter Ronald Balmer Managing Director, Customer Experience 2 Agenda for Today s Webinar About The
More informationthe professional home builders institute
the professional home builders institute professional home builders institute inspiring builder education. revolutionizing results. residential construction site manager (RCSM) & RCSM academic professional
More informationHow-to Guide: Top Ways to Improve Contact Center Performance
Top Ways to Improve Contact Center Performance HOW ADVANCED TECHNOLOGY IS HELPING CONTACT CENTERS ACHIEVE KEY PERFORMANCE INDICATORS Executive Summary Recent studies have demonstrated a positive relationship
More informationTHE TOP 10 BEST PRACTICES YOU NEED TO KNOW
THE TOP 10 BEST PRACTICES YOU NEED TO KNOW Registered Representatives of a Broker-Dealer and employees of Registered Investment Advisors are subject to their firm s policies. INTRODUCTION From social media
More informationIntegrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process
Research Publication Date: 26 October 2010 ID Number: G00207031 Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Kimberly Collins This research
More informationPatient Relationship Management
Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information
More informationDriving Better Marketing Results with Big Data and Analytics David Corrigan, IBM, Director of Product Marketing
Driving Better Marketing Results with Big Data and Analytics David Corrigan, IBM, Director of Product Marketing Optimizing Marketing with Big Data and Analytics Leverage Social Media Datacentric Marketing
More informationHome Prices Closed Out a Strong 2012 According to the S&P/Case-Shiller Home Price Indices
Percent change, year ago PRESS RELEASE Home Prices Closed Out a Strong 2012 According to the S&P/Case-Shiller Home Price Indices New York, February 26, 2013 Data through December 2012, released today by
More informationContact Center Workforce Management Market Report Reprint
Contact Center Workforce Management Market Report Reprint 2012 Reprinted for: Table of Contents 1. WFM Market Activity Analysis... 1 1.2 Market Share Analysis... 3 2. Workforce Management Vendor Satisfaction
More informationManagement Update: The Eight Building Blocks of CRM
IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful
More informationYour healthcare program in a nutshell HEALTH INSURANCE. FOR YOU. WHEREVER. WHENEVER.
Your healthcare program in a nutshell HEALTH INSURANCE. FOR YOU. WHEREVER. WHENEVER. Business Intelligence THE ADDED VALUE OF YOUR EMPLOYEE BENEFITS PROGRAM MANAGEMENT Measuring Return on Investment (ROI)
More informationTHE CUSTOMER EXPERIENCE
THE CUSTOMER EXPERIENCE PRIORITY ONE FOR CMOs IN ASSOCIATION WITH: CONTENTS Foreword...2 Introduction...3 Customer experience is the #1 priority for marketing executives... 4 Driving Growth Strategy...7
More informationCEMDNA Change Management: What s All the Fuss About?
W E B C A S T S E R I E S CEMDNA Change Management: What s All the Fuss About? February 21, 2014 2pm to 3pm EDT Featured Speakers Vivian Hairston Blade President & CEO EiGL Consulting Alan Miller Vice
More informationCustomer Experience Management
Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction
More informationHow To Listen To Social Media
WHITE PAPER Turning Insight Into Action The Journey to Social Media Intelligence Turning Insight Into Action The Journey to Social Media Intelligence From Data to Decisions Social media generates an enormous
More informationCanadian Consumer Credit Trends. Q3 2015 Prepared by: Equifax Analytical Services
Canadian Consumer Credit Trends Q3 2015 Prepared by: Equifax Analytical Services About Equifax Inc. Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses
More informationExchange Traded Funds A Brief Introduction
Exchange Traded Funds A Brief Introduction 1 What You Need to Know about ETFs 2 ETF Basics Benefits of ETFs ETFs vs. Mutual Funds The Role of ETFs in Your Portfolio Our Next Steps Appendix: FAQs 3 ETF
More informationHow to Improve Customer Loyalty in Small Business
Achieve Customer Loyalty with Hosted CRM Software Salesboom.com Customer satisfaction is important to any small business and is shown through clients repeatedly coming back to you due to your service.
More informationHelping electronics and high-tech companies improve business performance through better service management and support
Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve
More informationThe Case for Commercial Data The Time to Act is Now
Today, we have access to a vast amount of customer data that can be used to power sales and marketing efforts. That may not be the case tomorrow. behind. Currently, regulations for customer data are looser
More informationCanadian Consumer Credit Trends. Q3 2013 Prepared by: Equifax Analytical Services
Canadian Consumer Credit Trends Q3 2013 Prepared by: Equifax Analytical Services About Equifax Inc. Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses
More information5 FATAL MANAGEMENT COMPANY DEFICIENCIES THAT DESTROY CASH FLOW
5 FATAL MANAGEMENT COMPANY DEFICIENCIES THAT DESTROY CASH FLOW Most people believe that they do a good job at what they do, however the people that typically do the best jobs recognize that there is always
More informationQlikView for media. Delivering Unprecedented Customer Intelligence
QlikView for media Delivering Unprecedented Customer Intelligence QLIKVIEW FOR MEDIA: DELIVERING UNPRECEDENTED CUSTOMER INTELLIGENCE Collaboration, visibility and effiiciency: necessities for efficient
More informationExecutive Summary. Overview
Jack Felton Golden Ruler Award Research Based Business Transformation: Benchmark and Tracking the Customer Experience Padilla Speer Beardsley and GfK for Rockwell Automation Executive Summary Listen. Think.
More informationOracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences
Oracle Buys Eloqua Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences February 8, 2013 1 Cautionary Statement Regarding Forward-Looking
More informationAgenda Overview for Marketing Management, 2015
G00270720 Agenda Overview for Marketing Management, 2015 Published: 18 December 2014 Analyst(s): Richard Fouts Increased participation in strategic business decisions and an evolving organization put new
More informationTarget and Acquire the Multichannel Insurance Consumer
Neustar Insights Whitepaper Target and Acquire the Multichannel Insurance Consumer Increase Conversion by Applying Real-Time Data Across Channels Contents Executive Summary 2 Are You Losing Hot Leads?
More informationSustained Recovery in Home Prices According to the S&P/Case-Shiller Home Price Indices
PRESS RELEASE Sustained Recovery in Home Prices According to the S&P/Case-Shiller Home Price Indices New York, December 26, 2012 Data through October 2012, released today by S&P Dow Jones Indices for its
More informationThank you for considering membership in the HHHBA. We look forward to your involvement in our association
Dear Potential Member: As president of the Hamilton-Halton Home Builders Association (HHHBA) I encourage companies working in our industry to consider joining our association. Becoming a member of the
More informationHarnessing Voice of the Customer for Incremental Innovation
A three-page excerpt from our 15-page Best Practice Guidebook: Harnessing Voice of the Customer for Incremental Innovation 1 Best Practice Guidebook Harnessing Voice of the Customer for Incremental Innovation
More information312/335-2628 aroebker@villagegreen.com
FOR IMMEDIATE RELEASE CONTACT: Andrea Roebker 312/335-2628 aroebker@villagegreen.com VILLAGE GREEN CELEBRATES 90 YEARS OF CUSTOMER INNOVATION IN THE RENTAL APARTMENT INDUSTRY Foundation of American Dream
More informationJ.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases
J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases Sony Life Insurance Ranks Highest in Customer Satisfaction With both Life Support Insurance and
More informationB-to-B Lead Generation:
Marketing ROI & Performance Evaluation Study A special report from MarketingProfs, with support from Lenskold Group Copyright 2008. MarketingProfs Research Insights, MarketingProfs, LLC. All rights reserved.
More informationHarnessing the Power of Data with Workforce Management. Presenter: Mike Chester VP, Store Operations, World Kitchen, LLC
Harnessing the Power of Data with Workforce Management Presenter: Mike Chester VP, Store Operations, World Kitchen, LLC Who is World Kitchen? From bakeware, dinnerware, kitchen and household tools to range-top
More informationVerizon Wireless Ranks Highest in Wireless Network Quality Performance in Five Regions; AT&T Ranks Highest in One Region
Reports: Tablet and Mobile Broadband Devices Generate Increased Data Quality Issues as Usage Patterns and Customer Expectations Impact Problem Incidence Ranks Highest in Wireless Network Quality Performance
More informationInnovating the Distributor Value Proposition
Innovating the Distributor Value Proposition Guy Blissett IBM George Vorwick United Electric Supply Andrew Berlin Berlin Packaging Dale Smith HD Smith January 29 th, 2014 Distributors acute need to define
More informationTHE U.S. INFRASTRUCTURE EFFECT INTERVIEW BY CAROL CAMERON
This interview originally appeared in the Summer 24 edition of InSIGHTS, a quarterly publication from S&P Dow Jones Indices. THE U.S. INFRASTRUCTURE EFFECT INTERVIEW BY CAROL CAMERON Every four years,
More informationORACLE FINANCIAL ANALYTICS
ORACLE FINANCIAL ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Receive intra-period information on income statement, cash flow, and balance sheet condition without having to perform consolidations
More informationCREDIT SCORE USER GUIDE
Page 1 of 11 ABOUT EQUIFAX Equifax empowers businesses and consumers with information they can trust. A global leader in information solutions, we leverage one of the largest sources of consumer and commercial
More informationCarrier WiFi. Vendor Scorecard IHS INFONETICS REPORT EXCERPTS. Excerpts. July 2015. By Research Director Richard Webb
IHS INFONETICS REPORT EXCERPTS Carrier WiFi Vendor Scorecard Excerpts July 2015 By Research Director Richard Webb Telecommunications Equipment Vendor Scorecard: Excerpts Reprinted with permission from
More informationCRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
More informationJ.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance
J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance The Prudential Life Insurance Ranks Highest in Satisfaction with the Purchasing
More informationORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS
ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods
More informationAudi's Three Steps to a Winning CRM Strategy
Case Studies, E. Thompson, A. Bona Research Note 14 January 2004 Audi's Three Steps to a Winning CRM Strategy This case study shows how Audi takes reactive, proactive and selective approaches to customer
More informationFacing Cost-Sensitive Shoppers, Health Plan Providers Must Demonstrate Value
w Reports: Health Insurance Marketplace Exchange Enrollment Satisfaction Improves Significantly in Second Year Facing Cost-Sensitive Shoppers, Health Plan Providers Must Demonstrate Value WESTLAKE VILLAGE,
More informationHome Prices See Strong Gains in the First Quarter of 2013 According to the S&P/Case-Shiller Home Price Indices
Home Prices See Strong Gains in the First Quarter of 2013 According to the S&P/Case-Shiller Home Price Indices New York, May 28, 2013 Data through March 2013, released today by S&P Dow Jones Indices for
More informationJ.D. Power Asia Pacific Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers
Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers AIU Insurance Company and Saison Automobile & Fire Insurance Rank Highest in Their Respective Segments in
More informationMOBILE DEVICE USE AT THE DEALERSHIP: HOW SMARTPHONE SHOPPING IS IMPACTING AUTOMOTIVE RETAILING
MOBILE DEVICE USE AT THE DEALERSHIP: HOW SMARTPHONE SHOPPING IS IMPACTING AUTOMOTIVE RETAILING January, 2014 INTRODUCTION Mobile device use is changing the way consumers shop for vehicles. Shoppers are
More information2015 ANNUAL REPORT. December 31, 2015 President & Chief Executive Officer s Report. Brookfield Residential Properties Inc.
Brookfield Residential Properties Inc. 2015 ANNUAL REPORT, 2015 President & Chief Executive Officer s Report In 2015, Brookfield Residential continued to reinforce our long-term approach to the business
More informationThe sustained good news in home prices over the past five months makes us optimistic for continued recovery in the housing market.
PRESS RELEASE Home Prices Continued to Rise in August 2012 According to the S&P/Case-Shiller Home Price Indices New York, October 30, 2012 Data through August 2012, released today by S&P Dow Jones Indices
More informationHow Customer Satisfaction Drives Return On Equity for Regulated Electric Utilities
ANDREW HEATH AND DAN SELDIN, PH.D. A J.D. Power and Associates White Paper May 2012 A Global Marketing Information Company jdpower.com Executive Summary During the past decade, J.D. Power and Associates
More informationVoice. listen, understand and respond. enherent. wish, choice, or opinion. openly or formally expressed. May 2010. - Merriam Webster. www.enherent.
Voice wish, choice, or opinion openly or formally expressed - Merriam Webster listen, understand and respond May 2010 2010 Corp. All rights reserved. www..com Overwhelming Dialog Consumers are leading
More informationThe coverage you need. The partner you trust. ANNUAL REPORT 2015 QUANTUM LEAPS
The coverage you need. The partner you trust. ANNUAL REPORT 2015 QUANTUM LEAPS The coverage you need. The partner you trust. The Alberta New Home Warranty Program 1 CONTENTS Builder Members of the Program
More informationCustomer Segmentation and Profitability
Customer Segmentation and Profitability Building Loyal, Profitable Customers S O L U T I O N P A P E R : FINANCIAL SERVICES SOLUTION PAPER: FINANCIAL SERVICES Customer Segmentation and Profitability Building
More informationBig Impacts from Big Data UNION SQUARE ADVISORS LLC
Big Impacts from Big Data Solid Fundamental Drivers for the Big Data Analytics Market Massive Data Growth The Digital Universe - Data Growth (1) 7,910 exabytes Impacts of Analytics Will Be Felt Across
More informationGUIDE Hootsuite Campaigns. Acquire fans, gain leads, and build customer loyalty
GUIDE Hootsuite Campaigns Acquire fans, gain leads, and build customer loyalty Hootsuite Campaigns Acquire fans, gain leads, and build customer loyalty This guide covers the 5 essential steps for launching
More informationPutting your customers first. to build relationships that last.
Putting your customers first to build relationships that last. As a part of the Aegon Group we are passionate about our mission: We exist to help people take responsibility for their financial future.
More informationSAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
More informationWe help companies learn from their customers and turn it into growth and success for their business.
2 Nothing is more important to your business than customers. After all, without them, your business would not exist. In any business the customer sees things that you don t. And their perspective is the
More informationThe Case for Improving the B2B Customer Experience
The Case for Improving the B2B Customer Experience How better customer experiences can help you drive profitable growth and create competitive advantage I preferred the Other Brand s product but I bought
More informationin the Digital Age Using chat as part of a winning omnichannel strategy
in the Digital Age Using chat as part of a winning omnichannel strategy 20% of all customer experience will take place via chat. i Great customer support is designed to solve customer problems quickly
More informationLarge Clothing Retailer Broadens Use of Business Intelligence Enterprise-Wide, Reduces Costs, and Gains 7,699,330 in Benefits with WebFOCUS
HIGHLIGHTS Goal: Reduce costs, improve decision-making, and enhance overall business performance by deploying business intelligence enterprise-wide. Solution: Information Builders WebFOCUS Results: With
More informationPRESS RELEASE. Home Prices Rise Further in August 2013 According to the S&P/Case-Shiller Home Price Indices
Home Prices Rise Further in August 2013 According to the S&P/Case-Shiller Home Price Indices New York, October 29, 2013 Data through August 2013, released today by S&P Dow Jones Indices for its S&P/Case-Shiller
More informationThe Case for Improving the B2B Customer Experience
The Case for Improving the B2B Customer Experience How better customer experiences can help you drive profitable growth and create competitive advantage I preferred the Other Brand s product but I bought
More information