J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance
|
|
- Marjory Adams
- 8 years ago
- Views:
Transcription
1 J.D. Power Reports: Gen Y Least Satisfied among Generational Segments with Homeowners and Renters Insurance Amica Mutual Ranks Highest in Homeowners Insurance Customer Satisfaction; GEICO Ranks Highest in Renters Insurance; State Farm Ranks Highest in Individual Life Insurance WESTLAKE VILLAGE, Calif.: 18 September 2014 Gen Y customers or Millennials who comprise the largest group of homebuyers and renters in the United States, are more critical of their homeowners and renters insurance experiences than any other generational group, according to the J.D. Power 2014 U.S. Household Insurance Study SM released today. The study examines overall customer satisfaction with three distinct personal insurance product lines: homeowners, renters and individual life insurance. Satisfaction in the homeowners and renters insurance segments is measured by examining five factors: interaction; policy offerings; price; billing and payment; and claims. Satisfaction in the individual life insurance segment is measured by examining four factors: price; policy offerings; interaction, which includes three subfactors call center, website and local agent/financial advisor; and billing and payment. Gen Y consumers those born between 1977 and 1994 are the least satisfied among the generational groups with their homeowners insurance experience. Satisfaction with their homeowners insurer among Gen Y customers averages 755 (on a 1,000-point scale), while satisfaction with their renters insurance provider averages 784. In contrast, satisfaction with homeowners insurance is highest among Pre-Boomers (born before 1946) at 846, and satisfaction with renters insurance is highest among Boomers (born ) at 829. Comparing the two largest generational segments, homeowners satisfaction among Gen Y customers is lower across all five study factors than among Boomers, most notably in interaction (-63 points) and claims (-59). Although Gen Y is not the least satisfied generational group when it comes to the individual life insurance experience, customers in this segment represent the largest percentage of first-time purchasers of a life product. They have demonstrably different service expectations and are more apt to use online purchase channels that other generational groups. Millennials are a critical demographic for insurance companies, given that they are the largest group of homebuyers and renters, as well as the largest group of prospective life customers, said Valerie Monet, director of the insurance practice at J.D. Power. Insurers in one or all of these product categories need to pay very close attention to Millennials and adapt their business model to meet the needs of this large segment, which often involves evaluating the usability of their website and finding new ways to communicate with customers, such as through the use of , apps and online chat. Insurers that are most successful in understanding and meeting the expectations of Gen Y customers have a higher rate of executing on the following service practices than insurers less successful in understanding Gen Y needs: informing customers of other products and services; providing access to policy information (Page 1 of 3)
2 online; ensuring complete understanding of the bill; limiting bill errors; resolving issues in one contact; and limiting customer-reported problems. In short, insurers benefit from ensuring that their Gen Y customers are well informed, and that there are no issues or problems in servicing their policy, said Monet. KEY FINDINGS Homeowners Insurance Overall customer satisfaction with homeowner insurers improves to 790 in 2014, up from 787 in The increase in satisfaction in 2014 is driven largely by a significant 7-point improvement in the price factor. The study finds that 60 percent of customers in 2014 indicate their homeowners insurance premiums have remained the same during the past 12 months, up from 58 percent in The proportion of customers who experience an insurer-initiated premium increase drops slightly to 29 percent in 2014 from 30 percent in Interaction, the leading driver of customer satisfaction with an insurer, has an overall score of 832. However, 27 percent of customers in 2014 have to wait to speak with an agent when they call, up from 22 percent in 2013; and 13 percent of customers are transferred to another agency representative, an increase from 10 percent in Renters Insurance Overall satisfaction among renters insurance customers drops to 802 in 2014 from 809 in The leading drivers of that decline are lower scores in the interaction and billing and payment factors. The largest gaps in satisfaction between renter and homeowner insurance customers are in the price and policy offerings factors: price satisfaction is 35 points higher among renters insurance customers, and policy offerings satisfaction is 16 points higher among homeowners insurance customers. Life Insurance Overall customer satisfaction among individual life insurance customers averages 763 in Satisfaction among Pre-Boomers and Gen Y are similar across most factors. Among the subfactors, satisfaction among Pre-Boomers and Gen Y is highest in local agent/financial advisor. Among Gen Y customers, 60 percent indicate that they have shopped for life insurance coverage in the past three years. Among those who have shopped, 50 percent of Gen Y customers obtained quotes from at least two insurers. While 86 percent of Boomers don t plan to increase their individual life insurance coverage in the future, 33 percent of Gen Y customers plan to convert or upgrade their current policy and another 19 percent plan to add a policy with their insurer. Insurance rankings Amica Mutual ranks highest in the homeowners insurance segment with a score of 839. Amica Mutual performs particularly well in all five factors of overall satisfaction. Auto-Owners Insurance ranks second (829), followed by State Farm (813), Erie Insurance (810) and American Family (805). GEICO ranks highest in the renters insurance segment with a score of 811, followed closely by State Farm at 810. GEICO performs particularly well in the policy offerings, price and billing and payment factors, while State Farm performs particularly well in the interaction factor. (Page 2 of 3)
3 State Farm ranks highest in the life insurance segment with a score of 823, performing particularly well in all four factors. Northwestern Mutual ranks second (815), followed by Pacific Life Group (792), Allstate (785) and Nationwide (783). The 2014 U.S. Household Insurance Study is based on 22,934 responses from customers who have one or more of the following insurance product lines: homeowners; renters; and individual life insurance. The study was fielded in June and July Media Relations Contacts Jeff Perlman; Brandware Public Relations; Woodland Hills, Calif.; ; jperlman@brandwarepr.com John Tews; Troy, Mich.; ; media.relations@jdpa.com About J.D. Power and Advertising/Promotional Rules About McGraw Hill Financial # # # (Page 3 of 3) Note: Three charts follows.
4 Year / Project / Study Name J.D. Power 2014 U.S. Household Insurance Study SM Customer Satisfaction Index Ranking Homeowners Insurance (Based on a 1,000-point scale) JDPower.com Power Circle Ratings TM for consumers: Amica Mutual Auto-Owners Insurance State Farm Erie Insurance American Family Auto Club of Southern California Insurance Group The Hartford COUNTRY Mercury Homeowners Insurance Average Allstate CSAA Insurance Group GEICO Nationwide Safeco Farmers MetLife Liberty Mutual Travelers Automobile Club Group Progressive The Hanover *USAA 903 *USAA is an insurance provider open only to U.S. military personnel and their families, and therefore is not included in the rankings. Note: Included in the study but not award-eligible due to localized availability and/or not meeting minimum sample requirements are Chubb; Cincinnati Insurance; Encompass; Fireman s Fund; Homesite; Shelter; and Tennessee Farm Bureau. Source: J.D. Power 2014 U.S. Household Insurance Study SM Power Circle Ratings Legend Among the best Better than most About average The rest Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.
5 Year / Project / Study Name J.D. Power 2014 U.S. Household Insurance Study SM Customer Satisfaction Index Ranking Renters Insurance (Based on a 1,000-point scale) JDPower.com Power Circle Ratings TM for consumers: GEICO State Farm Renters Insurance Average Nationwide Progressive Travelers Liberty Mutual Allstate Safeco American Family Farmers *USAA 898 *USAA is an insurance provider open only to U.S. military personnel and their families, and therefore is not included in the rankings. Note: Included in the study but not award-eligible due to not meeting minimum sample requirements are: Amica Mutual; Auto Club of Southern California Insurance Group; Automobile Club Group; CSAA Insurance Group; Erie Insurance; The Hartford; and MetLife. Source: J.D. Power 2014 U.S. Household Insurance Study SM Power Circle Ratings Legend Among the best Better than most About average The rest Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.
6 Year / Project / Study Name J.D. Power 2014 U.S. Household Insurance Study SM Customer Satisfaction Index Ranking Life Insurance (Based on a 1,000-point scale) JDPower.com Power Circle Ratings TM for consumers: State Farm Northwestern Mutual Pacific Life Group Allstate Nationwide Mutual of Omaha New York Life Massachusetts Mutual (MassMutual) Life Insurance Average Guardian Life Group Principal Financial John Hancock Prudential ING Genworth Financial Group Transamerica (AEGON) AIG MetLife Protective Life Group AXA Financial Group Lincoln Financial Group Primerica Group *USAA 898 *USAA is an insurance provider open only to U.S. military personnel and their families, and therefore is not included in the rankings. Note: Included in the study but not award-eligible due to small market share and/or not meeting minimum sample requirements are AAA Life Insurance; American Family; Aviva USA Group; Liberty Mutual; and Midland National Life Insurance Company. Source: J.D. Power 2014 U.S. Household Insurance Study SM Power Circle Ratings Legend Among the best Better than most About average The rest Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this release or J.D. Power survey results without the express prior written consent of J.D. Power.
Auto-Owners Insurance and State Farm Each Rank Highest in Two of 11 Regions
w Reports: Improved Interactions Drive Gen Y Increase in Auto Insurance Satisfaction Auto-Owners Insurance and Each Rank Highest in Two of 11 Regions WESTLAKE VILLAGE, Calif.: 19 June 2015 Gen Y 1 customers
More informationJ.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited
w J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited Auto-Owners Insurance, and Each Rank Highest in Two of the 11 Regions WESTLAKE VILLAGE,
More informationJ.D. Power Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates
Reports: Auto Insurance Customer Satisfaction Declines Compared with 2012 Primarily Due to Higher Rates Insurers Achieve Higher Satisfaction Scores When They Discuss Rate Increases with Customers Prior
More informationJ.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings
J.D. Power and Associates Reports: Auto Insurance Customer Satisfaction Reaches an All-Time High, Driven by Satisfaction with Policy Offerings Customers Tolerate Rate Hikes When Notified in Advance and
More informationPreparing for the Hard Market in Personal Auto Insurance
Preparing for the Hard Market in Personal Auto Insurance A Management Discussion Based on the 2009 National Auto Insurance Study SM Financial Services and Insurance Research Group August 2009 A Global
More informationJ.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction
w J.D. Power Reports: Home Insurance Industry Not Meeting Gen Y Expectations for Customer Interaction BCAA, The Co-operators and The Personal All Rank Highest In Home Insurance Satisfaction in Their Respective
More informationCustomer Satisfaction with Insurance Providers by Segment, 2010 vs. 2009 (based on a 1,000-point scale) in 2010
J.D. Power and Associates Reports: Despite Widespread Premium Increases, Customer Satisfaction with Auto Insurance Providers in Canada Improves from 2009 Grey Power and Intact Insurance Each Rank Highest
More informationState Farm and GEICO Case Studies: Using Segmentation to Uncover Profitable Customer Retention Opportunities
and Case Studies: Using Segmentation to Uncover Profitable Customer Retention Opportunities A Management Discussion Based on the 2009 Personal Insurance Retention Analysis SM Financial Services and Insurance
More informationJ.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases
J.D. Power Asia Pacific Reports: Customer Retention Improves as Satisfaction with Claims Handling Increases Sony Life Insurance Ranks Highest in Customer Satisfaction With both Life Support Insurance and
More informationJ.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication
w J.D. Power Reports: Satisfaction Rebounds for Gas Utility Companies Driven by Proactive Communication MidAmerican Energy; Oklahoma Natural Gas; Southern California Gas Company; and Washington Gas Rank
More informationLicensed Homeowners' Writers in Virginia in 2014
d Homeowners' Writers in Virginia in 2014 Rank Company Name Premiums Written 1 0176 25143 STATE FARM FIRE AND CASUALTY COMPANY $398,480,752 19.13% 19.13% 2 0200 25941 UNITED SERVICES AUTOMOBILE ASSOCIATION
More informationNew Data Sources & Auto Insurance Shopping Greg Flemming Lightspeed Research Financial Services Group
New Data Sources & Auto Insurance Shopping Greg Flemming Lightspeed Research Financial Services Group Car Shopping Isn t What It Used To Be... And Neither is Shopping for Auto Insurance Insurers are not
More informationJ.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance
J.D. Power Asia Pacific Reports: Insurance Agents Are Becoming the Main Purchase Channel for Obtaining Medical Benefit Insurance The Prudential Life Insurance Ranks Highest in Satisfaction with the Purchasing
More informationLargest Life Insurers, by Total Assets, 2010 (thousands)
11INDUSTRY RANKINGS The U.S. life insurance industry is made up of more than nine hundred companies with sales and operations across the country. Many of these companies are standalone entities, with no
More informationAdvice and Reasonable Pricing Drive Customer Satisfaction with Brokers in J.D. Power 2015 Large Commercial Insurance Study
Advice and Reasonable Pricing Drive Customer Satisfaction with Brokers in J.D. Power 2015 Large Commercial Insurance Study Arthur J. Gallagher & Co. Ranks Highest among Large Commercial Insurance Brokers
More information2013 Insurer Supplier Diversity (ISD) Data Call LIST: 206 Insurance Companies Listed under Group, Arranged by Group Premium (Largest to Smallest)
2013 Insurer Supplier Diversity (ISD) Data Call LIST: 206 Insurance Companies Listed under Group, Arranged by Group Premium (Largest to Smallest) GROUP NAME (and Insurance Companies Reporting Together)
More informationTexas Department of Insurance Use of Credit Information Private Passenger Auto
The companies listed below indicated the use of credit information for the purpose of underwriting and/or rating private passenger auto insurance. The underwriting process is used to determine whether
More informationJ.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance
w J.D. Power Reports: Customer Satisfaction Is High among Internet Customers Who Upgrade to Premium Speed Offerings To Boost Performance Ranks Highest in Customer Satisfaction in the East, West and South
More informationJ.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines
J.D. Power and Associates Reports: Dealer Financing Satisfaction with Banks in Canada Increases As Captive Share of Auto Financing Business Declines Mercedes-Benz Financial Ranks Highest in Dealer Satisfaction
More informationMeasuring Crash Avoidance System Effectiveness with Insurance Data
www.iihs.org Measuring Crash Avoidance System Effectiveness with Insurance Data 2013 Government/Industry Meeting Washington, DC January 30, 2013 Matthew Moore, Vice President, HLDI The Insurance Institute
More informationJ.D. Power Reports: Concerns about Not Having Enough Health Coverage Drive Down Member Satisfaction
w J.D. Power Reports: Concerns about Not Having Enough Health Coverage Drive Down Member Satisfaction WESTLAKE VILLAGE, Calif.: 10 March 2014 While health insurance companies are introducing themselves
More informationP&C MATRIX INSIGHTS DECK SECOND QUARTER 2015 AUTHOR: KEITH HORBERT PUBLISHED: AUGUST 2015
INSIGHTS DECK SECOND QUARTER 2015 AUTHOR: KEITH HORBERT PUBLISHED: AUGUST 2015 BACKGROUND BACKGROUND As part of our Monitor Services, Corporate Insight provides clients with a quarterly analysis of key
More informationOregon Insurance Complaints
CONSUMER GUIDE AUTO HE ALTH HOMEOWNER Oregon Insurance Complaints from calendar year 2013 LIFE ANNUITIES LONG-TERM CARE Oregon Department of Consumer and Business Services Insurance Division About the
More information2004 Consumer Complaint Ratio Report
Consumer Report A Consumer s Guide to s Against Kansas Insurance Companies Home Table of Contents Message from Commissioner Praeger 2 About the Report 3 Auto User s Guide 4-5 Report Limitations 6 Accident
More informationTerm Insurance Update
Term Insurance Update November 19, 2009 Michael Fox, FSA, MAAA 2 nd Vice President Protective Life Insurance Term Insurance Update LIMRA 2 nd Quarter Sales Report Historical Rate Trends Redundant Reserves
More informationTelstra has the Fewest Problems Overall in Network Quality Performance
J.D. Power and Associates Reports: The Gap in Network Quality Performance among Wireless Carriers Narrows as Expansion of 4G Technology Continues to Increase across the Country Telstra has the Fewest Problems
More informationLargest Life Insurers, by Total Assets, 2014 (thousands)
11INDUSTRY RANKINGS The U.S. life insurance industry in 2014 is made up of 830 companies with sales and operations across the country. Many of these companies are stand-alone entities, with no life insurer
More informationOregon Insurance Complaints
CONSUMER GUIDE AUTO HE ALTH HOMEOWNER Oregon Insurance Complaints from calendar year 2014 LIFE ANNUITIES LONG-TERM CARE Oregon Department of Consumer and Business Services Insurance Division In compliance
More informationDelta Privilege and Hilton HHonors Rank Highest in a Tie in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs
J.D. Power Reports: Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations Delta Privilege and Hilton HHonors Rank Highest
More informationAbout J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi.
Reports: Performance and Reliability Problems Decline in Both Residential TV and Internet Services; Quality and Connection Speeds Continue to Improve WESTLAKE VILLAGE, Calif: 25 September 2014 The number
More informationTERMout 1. JUMPin Additional Insurance Program. Exceptional Underwriting Programs From National Life Group Available Through 12/31/2013
Exceptional Underwriting Programs From National Life Group Available Through 12/31/2013 TERMout 1 Term Insurance Conversion Program Convert term from companies on our approved list with reduced underwriting
More information2013 Insurer Supplier Diversity (ISD) Data Call TABLE: Companies by Procurement Information (Form A1 and A2)
2013 Insurer Supplier Diversity (ISD) Data Call TABLE: Companies by Procurement Information (Form A1 and A2) Note: The tables below reference which company reports include procurement information. Form
More informationStates offer Insurance Assistance for Hurricane Evacuees
FOR IMMEDIATE RELEASE George Dale, Commissioner of Insurance/State Fire Marshal Mississippi Insurance Department Jackson, Mississippi Friday, September 2, 2005 For additional information, please contact
More informationLicensed Companies filing on Life/Health Blank Ordinary Annuity Business in Mississippi for Year Ended 12/31/2003
Licensed Companies filing on Life/Health Blank Ordinary Annuity Business in Mississippi for Year Ended 12/31/2003 Premiums Market Annuity Lincoln National Life Insurance Company, The 93,252,084 12.11%
More information1 Sub-prime retail credit is included in the study, but is not eligible for an award.
J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases Significantly; Lenders Strong Support Continues to Fuel Auto Industry s Sales Increases BMW Financial Services Ranks Highest in
More informationJ.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low
w J.D. Power Reports: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel
More informationCompanies Filing on Property/Casualty Blank Homeowners multiple peril Business in Mississippi for Year Ended 12/31/2008
Companies Filing on Property/Casualty Blank Homeowners multiple peril Business in Mississippi for Year Ended 12/31/28 Premiums Market Losses Premiums Losses Paid Earned State Farm Fire and Casualty Company
More information2013 Complaint Ratio per $1 Million of Direct Premiums
2013 Complaint Ratio per $1 Million of Direct Premiums Property and Liability Companies Showing 0 or More Complaints Having Premium Dollars of at Least $1 For Coverage Type: Private Auto - All Company
More informationInsurance Company Claims Filing Telephone Numbers
Insurance Company Claims Filing Telephone Numbers Find Your Insurance Company Policyholders with questions regarding their coverage for damage caused by a disaster should call the number provided on their
More informationKey Findings. (Page 1 of 3)
J.D. Power and Associates Reports: Overall Business Customer Satisfaction with Electric Utility Companies Declines, Despite Improved Communications to Businesses during Power Outages WESTLAKE VILLAGE,
More informationJ.D. Power Reports: One in 10 Canadian Customers Switch Auto Insurance Carriers
w J.D. Power Reports: One in 10 Canadian Customers Switch Auto Carriers Belairdirect, Co-operators and The Personal Each Rank Highest In Customer Satisfaction in Their Respective Region TORONTO: 6 May
More information2003 Complaint Statistics of Insurance Companies Showing 10 or More Complaints for Coverage Type - Private Passenger Automobile
for Coverage Type - Private Passenger Automobile AFFIRMATIVE INSURANCE COMPANY 223 83,921,675 20 1 202 0 ALLSTATE INSURANCE COMPANY 226 415,822,885 25 2 190 9 ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY
More informationCapital Preferred 800-734-4749 or 888-388-2742 Catawba Insurance 800-711-9386
A AAA Insurance (Auto Club Family Insurance Company) 800-222-7623 ext. 5000 Acadia Insurance Company 800-444-0049, ext. 2600 ACE USA Clients receive individual 800 numbers or call 800 433-0385 (ACE USA/INAMAR
More informationLarge U.S. Auto Insurers Drag Industrywide Customer Satisfaction Down Due to Price Perception, Says J.D. Power
Large U.S. Auto Insurers Drag Industrywide Customer Satisfaction Down Due to Price Perception, Says DETROIT: 20 June 2016 After improving in each of the past two years, a decline in satisfaction among
More informationLife Approved Carrier List (11.17.11) Carrier Company Rating Product
Allianz Life Insurance Company AM Best A Indexed S&P AA Indexed Moody's A2 Comdex 87 American General AM Best A 10 year term S&P A+ 15 Moody's A2 Comdex 82 Indexed Survivorship Indexed American National
More informationJ.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves
w J.D. Power Reports: Homeowners in Canada Filing More Insurance Claims for Storm Damage, While Satisfaction with Insurance Providers Improves BCAA, The Personal and SSQ General Each Rank Highest In Home
More informationMissouri Department of Insurance, Financial Institutions & Professional Registration 2008 Complaint Report. Homeowners Insurance.
Report Homeowners Insurance Indices 68 Report Homeowners Insurance Indices Code Name s Annual 69 20699 Ace Property & Casualty Insurance Company 0 $120,052 0.0% 0 14184 Acuity A Mutual Insurance Company
More information2014 TN Other Private Passenger Auto Liability
2014 TN Other Private Passenger Auto Liability Company Name DPW Market Share State Farm Mut Auto Ins Co 416,108,482 22.07% Tennessee Farmers Mut Ins Co 298,689,418 15.84% Allstate Prop & Cas Ins Co 77,727,743
More informationMarket Overview. September 23, 2004
Market Overview September 23, 2004 Agenda Overview : US Market Annuity Sales Annuity Market Competition AXA Financial Annuity Market Share and Rank Life Sales Life Insurance Market Competition AXA Financial
More informationTOP Eligible Term Carriers
The following is a comprehensive list of qualifying Term carriers for the Transamerica Opportunity Program (TOP) from Transamerica Life Insurance Company and Transamerica Financial Life Insurance Company.
More informationJ.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada
w J.D. Power Reports: Auto Insurers Continue to Miss the Mark to Improve the Customer Experience in Canada The Co-operators, and The Personal Each Rank Highest in Customer Satisfaction In Their Respective
More informationHome Insurers List (Last updated 6-9-16)
Name 33898 Aegis Security Insurance Renters program only. 19402 AIG Casualty effective 7-1-2009. 34789 AIG Centennial Insurance effective 12-13-07. 34886 Aioi Insurance of America New program 10-10-08.
More informationFind your insurance company: Toll-free numbers for policyholders
Find your insurance company: Toll-free numbers for policyholders PCI wants to help ensure that citizens are prepared in case of a severe storm. Property insurance policyholders who have questions about
More informationPart II Summary of Company Data
Part II Summary of Company Data This section of the Texas Department of Insurance s 137th Annual Report summarizes the agency s company licensing activities during fiscal year 2012, including issuance
More informationProspect for New Sales, Without
Prospect for New Sales, Without Requiring Medical Exams! Product TransTerm SM Transamerica Opportunity Program (TOP) is now available on TransTerm SM 10, 15, 20, 25 or 30-year policies. Present clients
More informationOregon Insurance Complaints
C O N S U M E R G U I D E T O AUTO HEALTH Oregon Insurance Complaints HOMEOWNER Complaints from calendar year 2004 LIFE ANNUITIES OREGON INSURANCE DIVISION About the Oregon Insurance Division The mission
More information2011 Property Casualty Insurance Market: Opportunities & Competitive Challenges For Independent Agents & Brokers
2011 Property Casualty Insurance Market: Opportunities & Competitive Challenges For Independent Agents & Brokers By Madelyn Flannagan, Vice President, Agent Development, Education & Research, IIABA Peter
More informationInsurance Company Disaster Claims Numbers
MIKE CHANEY Commissioner of Insurance State Fire Marshal MARK HAIRE Deputy Commissioner of Insurance MAILING ADDRESS: P.O. Box 79 Jackson, MS. 39205-0079 Phone: 601-359-3569 Fax: 601-359-2474 MISSISSIPPI
More information2008 Annual Ranking of Automobile Insurance Complaints
New York State Insurance Department 2008 Annual Ranking of Automobile Insurance Complaints David A. Paterson Governor Eric R. Dinallo Superintendent This Annual Ranking of Automobile Insurance Complaints
More informationLicensed Companies filing on Life/Health Blank Ordinary Life Business in Mississippi for Year Ended 12/31/2008
Licensed Companies filing on Life/Health Blank Ordinary Life Business in Mississippi for Year Ended 12/31/2008 Premiums Market Death State Farm Life Insurance Company 48,151,576 5.98% 21,763,634 Southern
More informationLicensed Life Writers in Virginia in 2014
d Life Writers in Virginia in 2014 Rank 1 0869 66168 MINNESOTA LIFE INSURANCE COMPANY $263,873,272 6.81% 6.81% 2 0860 67091 NORTHWESTERN MUTUAL LIFE INSURANCE COMPANY THE $234,141,171 6.04% 12.85% 3 0241
More informationMust have been fully underwritten, with blood work, to qualify. If it was issued without blood work/analysis, it is not eligible.
UL TOP Program Details The Transamerica Opportunity Program (TOP) from Transamerica Life Insurance Company offers qualifying clients an easier way to increase or extend their existing term life coverage
More informationWisconsin Market Shares 2002
1 CUNA MUTUAL LIFE INS CO 7.7 389,117,728 2 ALLIANZ LIFE INS CO OF NORTH AMERICA 5.3 268,593,809 3 LINCOLN NATIONAL LIFE INS CO THE 5.0 252,049,598 4 TRANSAMERICA LIFE INSURANCE CO 4.6 229,208,086 5 THRIVENT
More information2013 Annual Private Passenger Automobile & Homeowners Insurance Comparison Tables
State of Utah Insurance Department Todd E. Kiser Commissioner 2013 As required by law, the Utah Insurance Department has prepared this guide to auto and homeowners insurance. This annual guide provides
More information2014 Homeowners Insurance Complaint Comparison
2014 Homeowners Insurance Comparison Prepared by the Maine Bureau of Insurance April 2015 Paul R. LePage Governor Anne L. Head Commissioner Eric A. Cioppa Superintendent Background Pursuant to 24 A M.R.S.A.
More information3/10/2015. HLDI data providers have 85% share of U.S. auto insurance market
Stopping the Crash Before it Happens: Collision Avoidance Technology & More Evaluations of Collision Avoidance Systems Using Insurance Data Lifesavers 2015 Chicago, IL March 15, 2015 Matthew Moore, Vice
More informationORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS...
YEAR 2011 ORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS... 5 ORDINARY ANNUITIES BUSINESS... 6 GROUP ANNUITIES BUSINESS...
More informationOTHER ACCIDENT ONLY BUSINESS... 22 ALL OTHER A&H BUSINESS... 23 TOTAL OTHER INDIVIDUAL CERT... 24
ORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS...... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS... 5 ORDINARY ANNUITIES BUSINESS...... 6 GROUP ANNUITIES BUSINESS...
More informationHurricane Hotline Contact Numbers, August 15, 2007
Hurricane Hotline Contact Numbers, August 15, 2007 Insurance Industry Provides "Hotline" Contact Numbers To Ease With Claims Process Contact: Sam Miller, 850.386.6668 x 223 Gary Landry, 850.386.6668 x
More information2008 Private Passenger Auto Insurance Company Complaints
Company s COUNTRY PREFERRED INSURANCE UNITRIN AUTO AND HOME INSURANCE NATIONAL GENERAL INSURANCE PROGRESSIVE DIRECT INSURANCE GOVERNMENT EMPLOYEES INSURANCE INTEGON PREFERRED INSURANCE ALLSTATE FIRE &
More information2008 Private Passenger Auto Insurance Company Complaints
Company s 21ST CENTURY INSURANCE 3 0.00175 3.50737 0.04% $1,712,343 AIG CENTENNIAL INSURANCE AIG NATIONAL INSURANCE INC AIG PREFERRED INSURANCE AIG PREMIER INSURANCE 1 0.00042 0.84341 0.06% $2,373,630
More information2008 Ordinary Life Overhead Expense Study
Prepared by: David N. Cook, FSA Glenn W. Ezell 2008 Ordinary Life Overhead Expense Study , whose corporate offices are in Seattle, serves the full spectrum of business, financial, government, and union
More informationTOP 15 & TOP 25 Program Details
TERM TOP 15 & TOP 25 Program Details The Transamerica Opportunity Program (TOP) from Transamerica Financial Life Insurance Company offers qualifying clients an easier way to increase or extend their existing
More informationteen drivers BEGINNING INSURANCE INSTITUTE FOR HIGHWAY SAFETY
teen BEGINNING drivers INSURANCE INSTITUTE FOR HIGHWAY SAFETY BEGINNING DRIVERS AND CRASH RISK Getting a license is an important milestone for teens and parents, but being a beginning driver carries special
More informationJ.D. Power Asia Pacific Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers
Reports: Price Hikes Spark Sharp Decline in Customer Satisfaction with Auto Insurance Providers AIU Insurance Company and Saison Automobile & Fire Insurance Rank Highest in Their Respective Segments in
More informationWatch Date List List LT FSR
Issuer LT FSR ST FSR Outlook Watch Date List List AIG Annuity Insurance Company Aa1 STA AIG Life Insurance Company Aaa STA AIG SunAmerica Life Assurance Co Aaa P-1 STA AXA Equitable Life Insurance Aetna
More informationComplaint Ratio Index Report of Maryland's Top 20 Auto Insurers for 1998
1 Complaint Ratio Index Report of Maryland's Top 20 Auto Insurers for 1998 A resource for consumers provided by the Maryland Insurance Administration 525 St. Paul Place Baltimore, MD 21202 1-800-492-6116
More informationAUTO INSURANCE REPORT
820 807.5 795 782.5 770 The Authority on Insuring Personal and Commercial Vehicles Vol. 22#39/1047 INSIDE Ranking of insurers by customer satisfaction in 11 regions. Pages 3-8 New Englanders are cranky
More information2012 Annual Private Passenger Automobile & Homeowners Insurance Comparison Tables
State of Utah Insurance Department Neal T. Gooch Commissioner 2012 As required by law, the Utah Insurance Department has prepared this guide to auto and homeowners insurance. This annual guide provides
More informationAutomobile 2012 Complaint Index
Number of Complaint NAIC # Company Name Premium Complaints Index 1 44245 21st Century Assurance Company 8,885,520 4 2.51 2 34789 21st Century Centennial Insurance Company 7,851,593 1 0.71 3 14184 ACUITY,
More information2008 Georgia Individual Guaranteed Renewable A&H writers - Life Insurers, P&C Insurers, Health Insurers, HMOs
(This report is presented in descending order, by ) 54801 Blue Cross Blue Shield of Ga Inc 570,668,185 60380 AFLAC 182,697,185 96237 Kaiser Found Hlth Plan of GA Inc 87,745,778 70025 Genworth Life Ins
More informationCredit-based Insurance Score Homeowners Insurance P044804. Comments of the Center for Economic Justice on
on Model Section 6(b) Order for Data from Insurance Companies for Use in FACT Act Section 215 Study of Insurance Scoring June 18, 2008 The Center for Economic Justice (CEJ) supports the Commissioners resolution
More informationJ.D. Power Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year
Reports: Satisfaction with Retail Electricity Providers Improves Dramatically from Last Year Satisfaction with Retail Electric Providers Is Highest in Texas and Pennsylvania WESTLAKE VILLAGE, Calif.: 13
More informationInsurance Claim Numbers
P: 954-389-5897 F: 954-389-6661 Insurance Claim Numbers AAA Insurance (Auto Club Family Insurance Company) 800 222 7623 ext. 5000 Acadia Insurance Company 800 444 0049, ext. 2600 ACE USA Clients receive
More informationFlorida Office of Insurance Regulation. 2013 Report on Life Insurance Limitations Based on Foreign Travel Experiences
Florida 2013 Report on Life Insurance Limitations Based on Foreign Travel Experiences March 1, 2013 EXECUTIVE SUMMARY The Freedom to Travel Law, Section 626.9541(1)(dd), Florida Statutes, enacted in 2006,
More information2012 Market Share. Insurers. The 2012 Texas premium and. in Texas. for
By David Surles, CPCU, RPLU, AAI Contributing Author Insurers for Regina Anderson in Texas IIAT Manager of Technical Services The Texas premium and loss information tells a story of rising premiums and
More information2014 HOMEOWNERS COMPLAINT INDEX
2014 HOMEOWNERS COMPLAINT INDEX Please note that when a carrier has a small number of policies in force, the complaint ratio will be large. For example, if a company has a few hundred policies in force,
More information2015 Annual Private Passenger Automobile & Homeowners Insurance Comparison Tables
2015 As required by law, the Utah Insurance Department has prepared this guide to auto and homeowners insurance. This annual guide provides general information about auto and homeowners insurance, and
More informationLife Insurance Product Recommendation Guide
Life Insurance Product Recommendation Guide A Guideline For Agents To Assist In Finding The Right Life Insurance Fit For Their Clients and Prospects This short guide offers recommendations on the preferred
More informationORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS...
YEAR 2014 ORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS... 5 ORDINARY ANNUITIES BUSINESS... 6 GROUP ANNUITIES BUSINESS...
More informationApproved Annuity and Insurance Carriers
Approved Annuity and Insurance Carriers Revised February, 2010 - Internal Use Only *Top Companies * Underwriting * Products * Compensation Universal Life Whole Life Survivor Annual Renewable Term (ART
More informationSatisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study
Satisfaction with Auto Insurance in Canada Improves For the First Time in Five Years, says J.D. Power Study The Co-operators Ranks Highest in Customer Satisfaction in Three Regions, The Personal Ranks
More informationHow To Get A Travel Insurance Policy
INDEX Executive Summary...3 Summary of Company Responses...4 Examinations and Consumer Complaints...7 List of Companies Asking Travel Related Questions...8 Section 626.9541(1)(dd), Florida Statutes: Life
More informationShopping for a. safer car. insurance institute for highway safety
Shopping for a safer car 2013 insurance institute for highway safety Selecting a safer new vehicle is a lot easier than it used to be. Most new cars, minivans, pickup trucks and SUVs earn good ratings
More informationJ.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers
Kw J.D. Power Reports: Strong Network Quality Performance Is Key to Higher Customer Retention for Wireless Carriers Ranks Highest in Wireless Network Quality Performance in All Six Regions WESTLAKE VILLAGE,
More informationMeasuring the online experience of auto insurance companies
AUTO INSURANCE BENCHMARK STUDY Measuring the online experience of auto insurance companies Author: Ann Rochanayon Sr. Director of UX/CX Research at UserZoom Contents Introduction Study Methodology Summary
More informationOHIO. Property and Casualty Insurance. Market Share Report
OHIO Property and Casualty Insurance Market Share Report Table of Contents Total Personal Lines Private passenger Automobile Homeowners Multiple Peril Farmowners Multiple Peril Commercial Lines Commercial
More informationMichigan Life & Health Insurance Guaranty Association
Michigan Life & Health Insurance Guaranty Association 1640 Haslett Road, Suite 160 Haslett, MI 48840-8683 telephone 517-339-1755 fax 517-339-5500 email jcolpean@milifega.org To: Member Company Michigan
More informationLife Insurers, P&C Insurers, Health Insurers, HMOs
(This report is presented in descending order, by ) 79413 UNITEDHEALTHCARE INS CO 635,749,619 60054 AETNA LIFE INS CO 186,141,765 61271 PRINCIPAL LIFE INS CO 176,081,816 65978 METROPOLITAN LIFE INS CO
More information